PropertyTime
4.4/5, 34 reviews
82% recommended
100% sales valuation accuracy
83% sales fee satisfaction
93% lettings valuation accuracy
90% lettings fee satisfaction



Property Features

PropertyTime has quickly established itself as a leading London estate agency specialising in Residential Sales and Lettings Covering the areas of: North, Northwest & Central London. Situated within the prominent location of Belsize Lane only moments from Belsize Village, PropertyTime has set up with the express aim of setting a new ... show more PropertyTime has quickly established itself as a leading London estate agency specialising in Residential Sales and Lettings Covering the areas of: North, Northwest & Central London.

Situated within the prominent location of Belsize Lane only moments from Belsize Village, PropertyTime has set up with the express aim of setting a new and unparalleled level of delivery for landlords, tenants, vendors and buyers.

Using the latest in computer and internet technology in order to give you the highest level of service, our greatest strength is the genuinely warm, friendly and highly professional approach that we offer to all our clients.

We pride ourselves on having built a reputation based on trust and personal recommendations, as a proprietor driven agency you can have the full confidence that the people you are dealing with have the motivation to provide you with the best level of service and advice.

To maximise the opportunity of providing a reliable, highly committed and efficient level of service and to market your property to its highest potential our office will remain open six days a week till late, with a team of professional staff dedicated to easing you through all stages of services required within the property industry. We are confident we can make the whole process a smooth and enjoyable one for you.

So whether buying a new home, selling or letting your property, or looking for a property to rent please do not hesitate to contact us on 020 7794 2008, where one of our helpful members of staff will be anticipating your call, for free and friendly advice on all property aspects.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 100% 83% £320,000 £550,000
Lettings 93% 90% £735 £2,817
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 1 6 1 3 0 2 0 4 4
Areas covered
  • NW3
  • N7
  • NW6
  • NW10
  • NW5
  • NW1
  • W9
  • NW2
  • N6
  • N19
  • N5
  • N4
  • nw10
Address

88 Belsize Lane
Hampstead,London
Greater London
NW3 5BE
02077942008

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
TPOS Sales TPOS Lettings TPOS DPS SAGEagent
Latest Properties

No Properties

“PropertyTime is a small agency, but they get ......”

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Oct 13,2021
Minithumbup
Ken
By: 'Robert Bruce'
Oct 13,2021
0 people found
this helpful
PropertyTime is a small agency, but they get the job done. They provide an extremely high standard of service with unflagging energy to achieve the client's objective, in my case letting. I have been using them for nearly 7 years. The highly trained and motivated administration ...
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“Geraldine has been very helpful and responsiv......”

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Oct 13,2021
Minithumbup
Geraldine
By: 'gary yeow'
Oct 13,2021
0 people found
this helpful
Geraldine has been very helpful and responsive. Without her assistance, I wouldnt be able to move in and might cost more delays. my genuine thank you to her....
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“Ken at Property Time was amazing. His knowled......”

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Sep 28,2021
Minithumbup
Ken
By: 'John'
Sep 28,2021
0 people found
this helpful
Ken at Property Time was amazing. His knowledge and gauge of the market was spot on. He was realistic with his appraisal, but also positive and optimistic. He worked very hard engaging with potential buyers and ensured they had as much information as possible to ...
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“I would absolutely recommend property time to......”

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Sep 22,2021
Minithumbup
Geraldine
By: 'Joe'
Sep 22,2021
0 people found
this helpful
I would absolutely recommend property time to any prospective tenant. Geraldine especially was extremely helpful, always responded to any queries straight away, and provided me with all the relevant details without asking. Overall excellent service, communication was always clear which was really helpful....
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“Property Time Staff are marvellous!...”

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Aug 25,2021
Minithumbup
Geraldine
By: 'David Jordan'
Aug 25,2021
0 people found
this helpful
Both Ken and Geraldine are marvellous!!!! Efficient and enthusiastic, and super-capable too - they know how to get things done!...
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“Five stars!...”

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Aug 25,2021
Minithumbup
Geraldine
By: 'Eleftherios'
Aug 25,2021
0 people found
this helpful
ProperyTime are so professional and Geraldine was so friendly, helpful and efficient and achieved in no time what seemed impossible....
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“Ken showed us the property we were interested......”

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Jun 29,2021
Minithumbup
Ken
By: '221 Archway Road'
Jun 29,2021
0 people found
this helpful
Ken showed us the property we were interested in, not only he was very helpful and professional taking his time to explain us all the details related to the property but also sharing his own contacts to get all the help we needed. Unfortunately my ...
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“Awful experience. Haven’t revived a refund for our holding deposit...”

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Jun 10,2021
Minithumbdown
By: 'Grounds'
Jun 10,2021
1 people found
this helpful
Awful experience with the agent. Although we paid our holding deposit, they didn’t take the property down from the market. More than ten days passed without knowing when we can move in, or even our offer was accepted. We had to find elsewhere, as ...
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Was this helpful? Yes
By: Charlotte Wilkins
Jun 10, 2021
View all comments (1)
Dear Mr Grounds, Thank you for taking the time in leaving a review for us, we are sorry to hear you have not been happy with the letting process. As we had made you aware at an early stage and after gathering more information from you regards to your employment status we were unable to process the letting for you. There was a small delay (of one week) in coming back to you as we were waiting to hear back from the landlady with her final decision on the matter. We had stated within our t ...

“Happy first time buyers...”

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Feb 26,2021
Minithumbup
By: 'Vanessa'
Feb 26,2021
0 people found
this helpful
We had a fantastic experience buying our first home with Property Time! Excellent, fast communication, even on weekends. They accommodated our time schedule by arranging late viewings into the evening. Would highly recommend their services!...
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“I have just used Property Time ( Ken) to buy ......”

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Feb 18,2021
Minithumbup
By: 'David'
Feb 18,2021
0 people found
this helpful
I have just used Property Time ( Ken) to buy a property in Highgate N6 . I found them to be professional and helpful in contact and help . They "went the extra mile " in chasing up solicitors/vendor etc to get this done . I will be using ...
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“Awful experience in trying to rent a property......”

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Dec 29,2020
Minithumbdown
By: 'Jackie F'
Dec 29,2020
0 people found
this helpful
Awful experience in trying to rent a property in Highgate. Once I had arranged a viewing, the agent became totally unresponsive, leaving me to wait outside the door for over 20 minutes. When he finally turned up, the flat was nothing like the pictures shown online. ...
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Was this helpful? Yes
By: Charlotte Wilkins
Jan 04, 2021
View all comments (1)
Dear Jackie, Thank you for your time leaving a review for us, our office has been closed over the festive period hence the delay in our reply. We have checked our records and can confirm that the advert of for the property you viewed with us is in fact a true and accurate advert for the correct property, the photos found within the on-line advert were taken just 6 months ago prior to the existing tenant moving in, there are two large windows to the flat both which can seen on the on-line adv ...

“Would not use...”

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Aug 14,2020
Minithumbdown
By: 'Nicola'
Aug 14,2020
1 people found
this helpful
I telephoned last Friday morning to try to make an appointment to view a 2 bed flat in Archway Road the following Friday. The receptionist said she would pass message on. Rang again Monday and Tuesday, and she gave me Ken Inces email. i emailed Ken ...
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Was this helpful? Yes

“Sellers and buyers beware, it is near on impo......”

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Aug 05,2020
Minithumbdown
By: 'S'
Aug 05,2020
0 people found
this helpful
Sellers and buyers beware, it is near on impossible to arrange a viewing with this company. When you call, the only person you can speak to is a receptionist who can only take messages. Whereas with other estate agents you can make a viewing directly ...
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Was this helpful? Yes
By: PropertyTime
Aug 05, 2020
View all comments (1)
Hi, thank you for your feedback. We are sorry to hear you feel you have not had a good experience when trying to arrange a sales viewing with us for the second time. As previously discussed, since the coronavirus pandemic and lockdown our office is still not working at full capacity, we hope to be back at full capacity by the end of this month with our service returning to normal. We can see that a few weeks ago, you successfully arranged a viewing for this property via our office, however w ...

“Great service...”

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Feb 26,2019
Minithumbup
By: 'Grettel'
Feb 26,2019
0 people found
this helpful
Ken is an escellent agent that goes above and beyond, besides being thoughtful and friendly. We felt very comfortable and even if this particular opportunity couldn't be materialised we will contact him in the future....
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Comment on agent fees
N/A
Was this helpful? Yes

“An agency that puts its Clients first...”

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Jan 03,2019
Minithumbup
By: 'Belsize'
Jan 03,2019
0 people found
this helpful
I have been a Belsize Park landlord for 40 years and have employed Property Time for the last 4/5. Simply put, this agency with its most professional methods, allows me to be sure that all legal and administrative requirements are fulfilled; and its unswerving adherence to finding ...
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Comment on agent fees
I have found Ken reasonable in negotiating a fee structure
Was this helpful? Yes

“Charlotte has continuously been professional and responsive. She is very ......”

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Nov 16,2017
Minithumbup
By: 'Donna'
Nov 16,2017
0 people found
this helpful
Charlotte has continuously been professional and responsive. She is very reliable and together with Ken they make a great team. Would like to always rent out a property and deal with them...
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Comment on agent fees
Great
Was this helpful? Yes

“Ken was wonderful. He had excellent knowledge of the property ......”

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Nov 13,2017
Minithumbup
By: 'lcam'
Nov 13,2017
0 people found
this helpful
Ken was wonderful. He had excellent knowledge of the property and clearly had taken his time to learn the history of the flat and all of the pertinent information. Further, he managed to show us the benefits of the flat and location without every making ...
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Was this helpful? Yes

“I found Property Time to be fast moving and pro-active. ......”

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May 17,2017
Minithumbup
By: 'Andrew'
May 17,2017
0 people found
this helpful
I found Property Time to be fast moving and pro-active. Our property was let within two days with multiple offers received at the asking price. Management of process charming and efficient....
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Comment on agent fees
I found fees requested fair and Ken flexible in how they were structured.
Was this helpful? Yes

“Very helpful and professional service. Everything went very smoothly and ......”

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Apr 05,2017
Minithumbup
By: 'Jani'
Apr 05,2017
1 people found
this helpful
Very helpful and professional service. Everything went very smoothly and staff's attitude is perfect. No matter what I needed, they delivered and nothing was ever a problem. I would definitely recommend PropertyTime!...
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Comment on agent fees
I was happy with the fees.
Was this helpful? Yes

“i am very relieved and happy that such nice tenants ......”

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Mar 13,2017
Minithumbdown
By: 'domingas'
Mar 13,2017
0 people found
this helpful
i am very relieved and happy that such nice tenants rented my flat in such a short period of days i want to thank you both personally for guiding me through the process of letting my property. you give me a realistic and confident advice ...
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Was this helpful? Yes

“Property Time is small and personal and this is very ......”

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Mar 08,2017
Minithumbup
By: 'Caroline'
Mar 08,2017
0 people found
this helpful
Property Time is small and personal and this is very important to me. Ken Ince accompanies every prospective tenant and is available for discussion at any time. Charlotte Wilkins is super efficient. This is only my second tenancy but it was back to back with ...
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Comment on agent fees
Very fair, worth every penny!
Was this helpful? Yes

“I was warmly welcomed by Ken Ince. Both Ken and ......”

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Jan 27,2017
Minithumbup
By: 'Mim'
Jan 27,2017
0 people found
this helpful
I was warmly welcomed by Ken Ince. Both Ken and Charlotte are very professional and enthusiastic. Would love to deal with them again. I feel very positive and really enjoyed working with them....
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Comment on agent fees
Agent's fees are fair
Was this helpful? Yes

“I interviewed several of the well-known agents in Hampstead and ......”

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Nov 01,2016
Minithumbup
By: 'sonal'
Nov 01,2016
0 people found
this helpful
I interviewed several of the well-known agents in Hampstead and Ken was the stand-out choice. He offered excellent, realistic advice and after meeting him I knew that potential buyers would see him as someone helpful, charming and trustworthy. I cannot say that about many estate ...
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Comment on agent fees
Competitive fees.
Was this helpful? Yes

“Property Time have been helping me find reliable and suitable ......”

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Nov 07,2015
Minithumbup
By: 'Anne'
Nov 07,2015
0 people found
this helpful
Property Time have been helping me find reliable and suitable tenants for my rental furnished flats fro about 6 years. They are very conscientious, reliable and pay attention to detail....
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“We used this company to sell our property this year.......”

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Nov 05,2015
Minithumbup
By: 'Mrs'
Nov 05,2015
1 people found
this helpful
We used this company to sell our property this year. We also used a very well known chain agency as we chose two agents to market our property. Property Time located a buyer at the same time as the bigger agency and due to all ...
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Comment on agent fees
Very competitive Worth every penny
Was this helpful? Yes

“PropertyTime have been fantastic. Ken, Charlotte and Emma have all ......”

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Sep 14,2015
Minithumbup
By: 'Sarah'
Sep 14,2015
1 people found
this helpful
PropertyTime have been fantastic. Ken, Charlotte and Emma have all been amazing. Have gone above and beyond in every way helping me with a difficult tenant. Understanding and patient. They listen, they advize. They're terribly knowledgeable in areas that I am not. The tenancy agreement ...
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Was this helpful? Yes

“Excellent and hands-on assistance from local and knowledgeable agents who ......”

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Sep 09,2015
Minithumbup
By: 'DA'
Sep 09,2015
0 people found
this helpful
Excellent and hands-on assistance from local and knowledgeable agents who are always willing to go that extra mile for you....
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Was this helpful? Yes

“I found Ken Ince and his team extremely professional. This ......”

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Mar 27,2015
Minithumbup
By: 'Caroline'
Mar 27,2015
1 people found
this helpful
I found Ken Ince and his team extremely professional. This was the first time I have let my flat so it was a slightly stressful time but Ken was encouraging, pro-active and open to my suggestions. He personally accompanied all viewers and ultimately found me ...
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Was this helpful? Yes

“Very efficient, helpful and capable. I am glad I made ......”

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Nov 20,2014
Minithumbup
By: 'Martyn'
Nov 20,2014
1 people found
this helpful
Very efficient, helpful and capable. I am glad I made the decision go with Property Time, and would definitely recommend them to others....
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Was this helpful? Yes

“I was seeking a new flat to rent for myself. ......”

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Nov 02,2014
Minithumbup
By: 'Rafal'
Nov 02,2014
0 people found
this helpful
I was seeking a new flat to rent for myself. At the end of my search I decided to go on with an apartment advertised by PropertyTime. I was particularly impressed by Ken's friendly and open attitude, as well as completeness of the information he ...
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Comment on agent fees
It's my general dissatisfaction with fees, that in my opinion should be carried by the landlord. PropertyTime does not seem to have particularly high (although neither particularly low) check-in fees.
Was this helpful? Yes

Vendor Fees

1.5% VAT - Sole Agent
2% Plus VAT - Multiple Agent

Landlord Fees

7% Plus VAT - Let only (Sole Agent)
8% plus VAT - Let only (Multiple Agent)
13% plus VAT - Full management (Sole Agent)
14% plus VAT - Full management (Multiple Agent)
Last updated at 16/08/2021, 12:13 PM by Josephine Duncan
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.

What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 11:13 AM 16/08/2021 by Josephine Duncan

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