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    Paula Heathcote
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    Jeanette
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    Jud
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Priory Property Services

66 Roundwell StreetTunstall Stoke on Trent
Staffordshire
ST6 5AN

01782 821122
Website not available

Properties for sale
Properties for rent
Jan 11,2018
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Julie'
Jan 11,2018
0 people found
this helpful
Exceptional service from all the staff at this office. Very friendly and nothing is too much trouble. Explained very clearly what was needed by ourselves and the procedure to follow with regard to renting the property. Always available to answer any questions we had. Very efficient and quick to complete enabling us to move into the property as soon as possible. All in all a brilliant team and would highly recommend them when looking to rent....
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Comment on agent fees
Fees are about average for most agents.
Was this helpful? Yes
Jan 08,2018
Minithumbup
Jud
By: 'Katy'
Jan 08,2018
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this helpful
We have just sold our home with Priory Property Services. In the last 6 weeks before we moved house we had a number of issues which was preventing the house move. Judith and Paula went out there way to help with the problem. They got to the core of the issue and dealt with it for us as much as they could. Words cannot express how grateful myself and my husband are. I believe if it was not for these two individuals we would not have moved house as quick as we did. The concequences of this could h...
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Comment on agent fees
The fees are average and I would pay them again for the service they gave. They give an honest and reliable service.
Was this helpful? Yes
Dec 26,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'NA'
Dec 26,2017
0 people found
this helpful
Brilliant communication between myself and my buyer. Really pleased with how quickly we sold! Matt and Paula have been a so helpful....
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Dec 15,2017
Minithumbup
Matt Heathcote
By: 'Marg'
Dec 15,2017
0 people found
this helpful
Wonderful friendly service couldn't have been more helpful. My rental went through really quickly as I needed to move asap. Thankyou Matt and the team....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 12,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Brad Smith'
Dec 12,2017
0 people found
this helpful
Matt and Paul have rented my property for a number of years and they have been brilliant. They source the best of tennants whilst maintaining great feedback. I would strongly recommend using Priory Property with Matt and Paula....
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Comment on agent fees
The Agents Fees are good.
Was this helpful? Yes
Dec 08,2017
Minithumbup
Matt Heathcote
By: 'SSims'
Dec 08,2017
0 people found
this helpful
Matt and the entire team at Priory have all been extremely helpful and kept us up to date on the progress of our sale .In fact they found our buyers in less than a week of being put on the market! Matt has dealt with all of our buyers queries to make sure it all went as smoothly as possible and has even helped us with issues regarding the purchase of our new property even though it is not through themselves....
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Comment on agent fees
Very competitive as when we told them other quotes we were given they gave us a reduced figure.
Was this helpful? Yes
Nov 29,2017
Minithumbup
Matt Heathcote
By: 'Jade west'
Nov 29,2017
0 people found
this helpful
We are very happy with how smoothly the sale of our house has been thanks to Priory properties. Very pleasant and friendly staff. Would definitely recommend...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 13,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Abby'
Nov 13,2017
0 people found
this helpful
Both Paula and Matt were great, kept me informed throughout the whole process. No problems at all, would recommend using Priory to anyone....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Nov 05,2017
Minithumbup
Matt Heathcote
Jeanette
By: 'J&T'
Nov 05,2017
0 people found
this helpful
The service we received from Priory was impeccable. Mat was amazing, always extremely helpful and made the process stress free....
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Comment on agent fees
Worth paying for the service you receive
Was this helpful? Yes
Oct 30,2017
Minithumbup
Matt Heathcote
By: 'Gem'
Oct 30,2017
0 people found
this helpful
After finding myself with needing somewhere to desperately live Matthew couldn't of been more helpful if he tried. Genuinely the best service I have received from a letting agent. Five days from viewing the property to getting the key.. Amazing service and forever grateful...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 27,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Paul C'
Oct 27,2017
0 people found
this helpful
Bought house from Priory and negotiated professionally and also let through them within 2 days of completion - AMAZING, CANNOT RECOMMEND HIGHLY ENOUGH!!...
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Comment on agent fees
Fair and open
Was this helpful? Yes
Oct 20,2017
Minithumbup
Paula Heathcote
Jeanette
By: 'Kay Kirkham'
Oct 20,2017
0 people found
this helpful
Excellent communication throughout the whole process. I would highly recommend Priory Property Services. All staff members were professional and helpful....
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Sep 22,2017
Minithumbup
Matt Heathcote
By: 'Elizabeth'
Sep 22,2017
0 people found
this helpful
Matt at Priory was very professional and a pleasure to deal with. He responded very quickly to our sale enquiries and had a very good knowledge of house prices in the area. The house was photographed and advertised for sale on the same day. It then sold within hours! Extremely impressed. I would certainly recommend Matt and Priory Property Services....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 07,2017
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'Julia'
Sep 07,2017
0 people found
this helpful
Received a fantastic service from Paula, Matt and all the staff at the Tunstall branch. Communication was first class. Paula and Matt pulled out all the stops to sell my property in 8 days and provided first class assistance in my purchase. Would highly recommend Priory in Tunstall and would most definitely use them again....
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Aug 24,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Julie'
Aug 24,2017
0 people found
this helpful
All at Tunstall branch have been so helpful, always there to answer any questions we have had in a friendly manner. Wouldn't dream of selling with anyone else and completely trust them to buy through Matt and Paula in particular have been there every step of the way to hold our hand with both buying and selling. Many thanks to all of you....
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Comment on agent fees
good
Was this helpful? Yes
Aug 23,2017
Minithumbup
Matt Heathcote
By: 'GH'
Aug 23,2017
0 people found
this helpful
Matt has dealt with my husband and I with regard to a house purchase, he has been open and friendly, pro-active (clearly likes to make sure progress is maintained), and has cleared up a potentially difficult situation with the seller. It has been nearly 25 years since our last house purchase, so we were a little rusty - Matt has proved very helpful....
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Comment on agent fees
N/a (we are buyers)
Was this helpful? Yes
Aug 22,2017
Minithumbup
By: 'Anne Barlow'
Aug 22,2017
0 people found
this helpful
We switched to Priory after being with an alternative estate agent for 4 months. They were great at finding realistic viewers for our property and always provided detailed feedback after each viewing, which eventually helped us to secure a buyer. Communication was good, with regular phone calls and emails....
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Comment on agent fees
Fees weren't the cheapest, but also weren't the highest compared with other estate agents. I felt the quality of service justified the fees.
Was this helpful? Yes
Aug 21,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Nick Eves'
Aug 21,2017
0 people found
this helpful
I worked with both Matt and Paula on the sale of an investment property in Tunstall. I found there attention to detail outstanding and appreciated their commitment to regular updates. Paula came to the property to complete the valuation and provided friendly and honest advise on how best to achieve interest. The sale was completed by Matt who worked to secure a strong chain where all parties were happy with the end result. Highly recommended!!...
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Comment on agent fees
Great
Was this helpful? Yes
Aug 11,2017
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'Joan Mills'
Aug 11,2017
0 people found
this helpful
I found Matt and Paula easy to deal with and efficient when I bought one of the properties on their books. When I engaged Priory as rental agents for the house, Matt and Paula were very helpful in finding excellent workmen to carry out the considerable amount of work that had to be undertaken before the house could be let. This was much appreciated as I live three hours away from Stoke and was unable to pop backwards and forwards to supervise any work. I would add that I found all the members...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 08,2017
Minithumbup
Matt Heathcote
By: 'Jenmy Owen'
Aug 08,2017
0 people found
this helpful
Matt has gone above and beyond for us. Our first sale fell through and we had 2 weeks to sell again before we lost the house if our dreams. Matt really pushed our property and sold it once again within a week! He has been very attententive and constantly on the ball and his communication is second to none, which is exactly what you need in an estate agent. I really cannot recommend him and priory enough. Highly recommend priory as an estate agents but Matt truely makes it what it is, in our expe...
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Comment on agent fees
The fees are very fair. I can get a family discount from your move and priory still came out cheaper. Worth every penny.
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Aug 05,2017
Minithumbup
Matt Heathcote
Jeanette
By: 'lincho'
Aug 05,2017
0 people found
this helpful
I just bought a property from Priory Property Services in Tunstall. The viewings were held with the agent not a third party acting for them as some agents use. They were very professional in handling all aspects of the sale from viewings, offer, chasing up conveyancing, key transfer. Matt and Jeanette always responded promptly to emails and worked hard at sorting out issues to make the purchase happen. They liaised between both solicitors to prompt each side when required. I would highly reco...
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Comment on agent fees
no knowledge as I was a buyer.
Was this helpful? Yes
Aug 04,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Phil and Jane'
Aug 04,2017
0 people found
this helpful
Both buying and selling homes was made so simple by the expert advice given by all at the office. A real pleasure to work with. Phil and Jane...
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Comment on agent fees
Much cheaper than so called expert companies.
Was this helpful? Yes
Jul 27,2017
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'Julie G'
Jul 27,2017
0 people found
this helpful
Very helpful staff. Paula knows how to show your home to maximise the enquiries. Matt is always there if you need information. Alison and Janette are also on hand to help in any way. I had a quick sale within 24hrs and the house completed in 2 months. Thank you to all of you for making a potential stressful situation stress free. THANK YOU. Julie G...
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Comment on agent fees
Fees were good.
Was this helpful? Yes
By: paula heathcote
Jul 27, 2017
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many thanks for your positive review we always strive to offer a first class proactive service and wish you all the very best for the future ...
Jul 21,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'MB'
Jul 21,2017
0 people found
this helpful
Professional service from start to finish, kept informed throughout. New tenants verified and moving in with 4 weeks of the property being advertised....
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Comment on agent fees
Very Fair.
Was this helpful? Yes
Jul 19,2017
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'Craig hankey'
Jul 19,2017
0 people found
this helpful
Excellent service friendly staff very approachable. When ever I had a question or chasing about the sale of my property they are very quick to respond. Would highly recommend....
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Comment on agent fees
Good
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By: Paula heathcote
Jul 27, 2017
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Many thanks for your review we pride ourselves on offering a friendly open approach to our clients. ...
Jul 15,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Ade'
Jul 15,2017
0 people found
this helpful
Both were excellent in my recent house sale, they kept me informed at all times of the progress of the sale and were in direct contact at all times and were available to speak to at all times Many thanks...
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Comment on agent fees
Fees were adequate
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By: Paula heathcote
Jul 31, 2017
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Many thanks for your review we pride ourselves on offering progress reports from start to legal completion with regular up dates ...
Jul 12,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Caritia Stanforth'
Jul 12,2017
0 people found
this helpful
We have been dealing with Priory for the last month or so. We could not have asked for a better agent to assist us in our move. From the get go we have been met with the highest standard of customer service and have been put at comfort by the support we have received. As well as the impeccable service we have received Priory are the fairest agents we have come across. Their fees are kept low, and they try to help you out as much as possible. Very pleased with all the help they have given us, an...
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Comment on agent fees
Good. Fees are fair and one of the lowest in the area.
Was this helpful? Yes
By: Paula heathcote
Jul 31, 2017
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Thank you for your review of our services it is most appreciated ...
Jul 08,2017
Minithumbup
Matt Heathcote
By: 'Silviu F'
Jul 08,2017
0 people found
this helpful
I highly recommend Matt, for very fast and good communication with us. I encourage everyone with need for renting to call Mall. Thanks again mate....
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Jun 30,2017
Minithumbup
Matt Heathcote
By: 'Carla and Jackson'
Jun 30,2017
0 people found
this helpful
Matt has been amazing with us from day one, from viewing the property. Also we noticed a bit of trouble with the window, he got straight onto the landlord and got this sorted. He has kept us updated with everything that is going. Also has been really patience while waiting for references to come through. Thanks Matt:)...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 28,2017
Minithumbup
Matt Heathcote
Jeanette
By: 'John & Denise.'
Jun 28,2017
0 people found
this helpful
From the moment we telephoned to make enquiries, every staff member at Stoke on Trent could not be any more helpful. The speed in which they carry out their work is outstanding. We cannot recommend them all enough....
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Comment on agent fees
Fees were really competitive.
Was this helpful? Yes
Areas covered
  • ST6
  • ST1
  • ST7
  • ST5
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £17,900
  • Max: £680,000

Letting
  • Min: £0
  • Max: £87,500



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
19 0 18 0 95 0 51 0 2 1
Paula Heathcote - upload your photo Paula Heathcote
82 reviews

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Matt Heathcote - upload your photo Matt Heathcote
129 reviews

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Jeanette  - upload your photo Jeanette
14 reviews

About Jeanette No description set View full profile
Jud  - upload your photo Jud
1 reviews

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Fees

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Last updated at 11:17 AM 13/07/2016 by Matthew Heathcote

Complaints Procedure

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Last updated at 11:17 AM 13/07/2016 by Matthew Heathcote

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