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    Paula Heathcote
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Priory Property Services

66 Roundwell StreetTunstall Stoke on Trent
Staffordshire
ST6 5AN

01782 821122
Jul 21,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'MB'
Jul 21,2017
0 people found
this helpful
Professional service from start to finish, kept informed throughout. New tenants verified and moving in with 4 weeks of the property being advertised....
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Comment on agent fees
Very Fair.
Was this helpful? Yes
Jul 19,2017
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'Craig hankey'
Jul 19,2017
0 people found
this helpful
Excellent service friendly staff very approachable. When ever I had a question or chasing about the sale of my property they are very quick to respond. Would highly recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 15,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Ade'
Jul 15,2017
0 people found
this helpful
Both were excellent in my recent house sale, they kept me informed at all times of the progress of the sale and were in direct contact at all times and were available to speak to at all times Many thanks...
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Comment on agent fees
Fees were adequate
Was this helpful? Yes
Jul 12,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Caritia Stanforth'
Jul 12,2017
0 people found
this helpful
We have been dealing with Priory for the last month or so. We could not have asked for a better agent to assist us in our move. From the get go we have been met with the highest standard of customer service and have been put at comfort by the support we have received. As well as the impeccable service we have received Priory are the fairest agents we have come across. Their fees are kept low, and they try to help you out as much as possible. Very pleased with all the help they have given us, an...
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Comment on agent fees
Good. Fees are fair and one of the lowest in the area.
Was this helpful? Yes
Jul 08,2017
Minithumbup
Matt Heathcote
By: 'Silviu F'
Jul 08,2017
0 people found
this helpful
I highly recommend Matt, for very fast and good communication with us. I encourage everyone with need for renting to call Mall. Thanks again mate....
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Jun 30,2017
Minithumbup
Matt Heathcote
By: 'Carla and Jackson'
Jun 30,2017
0 people found
this helpful
Matt has been amazing with us from day one, from viewing the property. Also we noticed a bit of trouble with the window, he got straight onto the landlord and got this sorted. He has kept us updated with everything that is going. Also has been really patience while waiting for references to come through. Thanks Matt:)...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 28,2017
Minithumbup
Matt Heathcote
Jeanette
By: 'John & Denise.'
Jun 28,2017
0 people found
this helpful
From the moment we telephoned to make enquiries, every staff member at Stoke on Trent could not be any more helpful. The speed in which they carry out their work is outstanding. We cannot recommend them all enough....
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Comment on agent fees
Fees were really competitive.
Was this helpful? Yes
Apr 13,2017
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'Mighty Potter'
Apr 13,2017
0 people found
this helpful
All the staff at Priory are very friendly, proactive and knowledgable. Our property sold much quicker than we were anticipating and I would highly recommend them....
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Comment on agent fees
Reasonable fees for a very good service.
Was this helpful? Yes
Apr 08,2017
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'Robert plant'
Apr 08,2017
0 people found
this helpful
Thanks to all the staff at priory estate agents Paula Heathcote, Matt Heathcote, Alison Dexter and Jeanette McGlynn. They made selling my house easy and very stress free. Would recommend to any one looking to sell or buy as they are all professional....
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Comment on agent fees
Very good
Was this helpful? Yes
Apr 07,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Kirsty'
Apr 07,2017
0 people found
this helpful
Thank you to Matt and Paula and Pat for making this a very simple and easy process. This is the second sale we have processed through The Priory and the service is nothing short of exceptional!! They consistently go above and beyond and I have and will continue to recommend them. Thank you!!...
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Comment on agent fees
The fees are very well priced.
Was this helpful? Yes
Mar 29,2017
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'Niceguysi'
Mar 29,2017
0 people found
this helpful
A family business with a personal service. To many people, estate agents are a necessary evil. An expense you incur in getting your property on Rightmove. Why pay any more than the minimum? My parents' experience with a budget company who didn't sell their home in 12 months because they never answered their phone, and my own experience of viewings with other estate agents who were sometimes very unhelpful led me to choose Priory and pay the extra. My decision was vindicated - and then some ...
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Comment on agent fees
Not the cheapest.
Was this helpful? Yes
Mar 01,2017
Minithumbup
Matt Heathcote
By: 'Rob & Rosie'
Mar 01,2017
1 people found
this helpful
Friendly & polite service. Matt would go out of his way to help us out l. Arranged viewings after his work hours to allow us to measure up for carpets etc...
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Comment on agent fees
N/a was a buyer
Was this helpful? Yes
Feb 24,2017
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'Daniel Bailey'
Feb 24,2017
0 people found
this helpful
I can't speak more highly enough of Priory Properties. After being quite apprehensive about selling our house, Priory made it easy and not stressful at all, any questions we had how ever silly they were, they were always answered and dealt with professionally. They sold our house in just over one week!!! And once we had found our new home everything was very easy and straight forward. Priory were always in touch to keep us informed and aware of anything. In the final stages of the move, each ste...
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Comment on agent fees
The agents fees were everything I expected. I have know other people to have gone other agents and paid less and had a very poor experience. The price was extremely reasonable and I am more than happy with my final bill.
Was this helpful? Yes
Jan 31,2017
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'Lynne'
Jan 31,2017
1 people found
this helpful
I would like to thank the whole team, Paula, Matt, Alison & Jeanette from the Tunstall office. They made selling my property so easy. I live in USA so everything done on line no problem. Special mention of Paula, she went over and beyond an Estate Agent's duties. I cannot recommend this branch too highly....
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Comment on agent fees
Paula quoted a fee at the beginning and this is what she charged. Very fair.
Was this helpful? Yes
Jan 20,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Les Hatton'
Jan 20,2017
0 people found
this helpful
When people i knew found out i was looking for a property they all said the same thing, Go to Priory! They were friendly and helpful every step of the way from mortgage advise to solicitors and genuinely want to their clients to be happy. I didn't know the first thing about buying a house and had everything practically done for me by them. Cant fault them, will definitely use them again if i ever need to move or re-mortgage....
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Comment on agent fees
Great, much less than expected
Was this helpful? Yes
Jan 12,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Jo'
Jan 12,2017
0 people found
this helpful
Both Matt & Paula were a pleasure to deal , very professional , and knowledgeable always quick to answer any questions , they ensured that y was marketed at the best price , and were very proactive throughout the sale . I would have no hesitation in recommending them...
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Comment on agent fees
Fees were excellent
Was this helpful? Yes
Dec 03,2016
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Karl & Gemma Morse'
Dec 03,2016
0 people found
this helpful
Where do we start with the review, from the first meeting to the very end, priory have done nothing but excel our expectations. After having a nightmare with another estate agent, we didn't know what to expect but after having Paula and the team recommended to us, we decided to take the chance. Best move we ever made. We used their mortgage advisor Pat who also worked miracles and was always there when we needed advice, no matter how trivial. Paula and Matt were absolute stars going above and...
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Comment on agent fees
We made the mistake of going with one of the cheapest estate agents first, big mistake. Priory are worth their weight in gold and every penny well spent. Fees are excellent for the service they provide.
Was this helpful? Yes
Dec 02,2016
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Scott'
Dec 02,2016
0 people found
this helpful
I really can't praise these 2 enough, my sale wasn't perhaps one of the most straight forward for reasons out of all of our control, but these really worked tirelessly to make sure everything happened when it should, communication between both them to each other and them to me was faultless. I would gladly recommend Priory to anyone that was selling a property...
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Comment on agent fees
The agents fees were more than satisfactory
Was this helpful? Yes
Nov 16,2016
Minithumbup
Matt Heathcote
By: 'Kay H'
Nov 16,2016
0 people found
this helpful
I am purchasing a property through Priory Property Services, I can highly recommend their services. Every contact has been professional and my queries answered. All the staff are knowledgeable and extremely helpful. I would definitely consider using their services if needed in the future....
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Comment on agent fees
NA
Was this helpful? Yes
Nov 08,2016
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'MR MRS STUBBS'
Nov 08,2016
0 people found
this helpful
Excellent service, professional at all times and always at the end of the telephone. Matt and Paula were fantastic in assisting in the purchase of two properties and then assisting in the letting of them both to tenants....
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Nov 05,2016
Minithumbup
Matt Heathcote
By: 'vicki'
Nov 05,2016
0 people found
this helpful
Matt was really helpful during the purchase of my first home, he recommended a great mortgage advisor and solicitors. Always replied to my emails and calls promptly would definitely recommend...
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Comment on agent fees
good
Was this helpful? Yes
Oct 30,2016
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Stacy'
Oct 30,2016
0 people found
this helpful
We have had a very professional but friendly service from the first phone call. All staff have at all times been helpful and informative. Great service throughout. The feedback from viewing was always useful....
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Oct 27,2016
Minithumbup
Matt Heathcote
By: 'Cooper'
Oct 27,2016
0 people found
this helpful
I was pleased with the fast services. Everything was done professionally which made the selling of my house run very smoothly. I will definitely be recommending Priory to any other people that I know...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 26,2016
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'Cain and Suzanne Hassall'
Oct 26,2016
0 people found
this helpful
Paula and Matt have been fantastic from start to finish nothing as been to much trouble. They sold our house very quickly and also found us a perfect house to move into. They have done far more than they ever needed to do for us,they are so supportive and helpful they are very organised every time I've rang with a question they sorted it out and got back to me asap, I would only recommend to my friends and family to only use priory tunstall I would only use and trust matt and Paula if I was ever...
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Comment on agent fees
Good fair fee for the amount of work that goes into selling and buying
Was this helpful? Yes
Oct 26,2016
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Stubbs'
Oct 26,2016
0 people found
this helpful
A huge thank you to Matt & Paula for their professional service and help with purchasing two properties from Priorty Tunstall. They also assisted in obtaining tenants for both of the properties we have purchased. Top class service and made the whole process of arranging tenants easy for us....
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Comment on agent fees
Fantastic!
Was this helpful? Yes
Oct 24,2016
Minithumbup
Paula Heathcote
By: 'Kathryn Cook'
Oct 24,2016
0 people found
this helpful
I would not hesitate to recommend Priory Property Services, an independant estate agent with an honest straight talking no nonsense approach. I had marketed my cottage with another agent and felt very negative. Within weeks of engaging Priory the results were amazing the property portals they used generated a huge amount of interest, I was treated like a person and not a number, and the feedback they gave on a daily basis was superb, resulting in a very quick sale. Even the back office staff w...
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Comment on agent fees
Fees extremely Competitive
Was this helpful? Yes
Oct 24,2016
Minithumbup
By: 'Nat Shaw'
Oct 24,2016
0 people found
this helpful
Priory have been brilliant with helping me purchase my house, when I had to have additional reports done for my mortgage they sorted it all for me the same day and kept me updated throughout the whole process. If I were to ever sell or buy a house again, I would certainly be using them...
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Oct 21,2016
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'Paul Dooley'
Oct 21,2016
0 people found
this helpful
For the second time, I have had excellent service from Priory. From the moment Paula arrived to take photos to the minute Matt completed my sale, their service has been 1st class. Nothing has been too much trouble. I have received regular updates and have been able to call if I had any questions. I would highly recommend Priory and would not hesitate to use them again....
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Comment on agent fees
Very reasonable prices for all the work that is done.
Was this helpful? Yes
Oct 21,2016
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'L Carey'
Oct 21,2016
0 people found
this helpful
As a first time buyer on my own, the process of buying a house seemed very daunting. Matt was the first contact I spoke to when I enquired about a house. He was very helpful, recommending a mortgage adviser for me to see. During the process, Matt also helped me to find gas and electric engineers when I needed both servicing. I spoke to Paula later in the sale process. She again was very helpful, helping me find a structural engineer. Everyone at Priory was extremely helpful and friendly, and off...
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 06,2016
Minithumbup
Matt Heathcote
By: 'Lian Graham'
Oct 06,2016
0 people found
this helpful
Really helpful and very professional throughout. Matt helped us along with the purchase of Fiddlers Bank from start to finish and was always on hand to answer any questions we had. In my opinion a valuable asset the branch! I will definitely be recommending him and the team....
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Areas covered
  • ST6
  • ST1
  • ST7
  • ST5
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £17,900
  • Max: £680,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 0 15 0 81 0 46 0 2 1
Paula Heathcote - upload your photo Paula Heathcote
70 reviews

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Matt Heathcote - upload your photo Matt Heathcote
109 reviews

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Jeanette  - upload your photo Jeanette
11 reviews

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Last updated at 11:17 AM 13/07/2016 by Matthew Heathcote

Complaints Procedure

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Last updated at 11:17 AM 13/07/2016 by Matthew Heathcote

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