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    Paula Heathcote
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    Matt Heathcote
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    Jeanette
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Priory Property Services

66 Roundwell StreetTunstall Stoke on Trent
Staffordshire
ST6 5AN

01782 821122

Dec 03,2016
Minithumbup
By:
Dec 03,2016
0 people found
this helpful
Where do we start with the review, from the first meeting to the very end, priory have done nothing but excel our expectations. After having a nightmare with another estate agent, we didn't know what to expect but after having Paula and the team recommended to us, we decided to take the chance. Best move we ever made. We used their mortgage advisor Pat who also worked miracles and was always there when we needed advice, no matter how trivial. Paula and Matt were absolute stars going above and...
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Comment on agent fees
We made the mistake of going with one of the cheapest estate agents first, big mistake. Priory are worth their weight in gold and every penny well spent. Fees are excellent for the service they provide.
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Dec 02,2016
Minithumbup
By:
Dec 02,2016
0 people found
this helpful
I really can't praise these 2 enough, my sale wasn't perhaps one of the most straight forward for reasons out of all of our control, but these really worked tirelessly to make sure everything happened when it should, communication between both them to each other and them to me was faultless. I would gladly recommend Priory to anyone that was selling a property...
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Comment on agent fees
The agents fees were more than satisfactory
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Nov 16,2016
Minithumbup
By:
Nov 16,2016
0 people found
this helpful
I am purchasing a property through Priory Property Services, I can highly recommend their services. Every contact has been professional and my queries answered. All the staff are knowledgeable and extremely helpful. I would definitely consider using their services if needed in the future....
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Comment on agent fees
NA
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Nov 08,2016
Minithumbup
By:
Nov 08,2016
0 people found
this helpful
Excellent service, professional at all times and always at the end of the telephone. Matt and Paula were fantastic in assisting in the purchase of two properties and then assisting in the letting of them both to tenants....
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Nov 05,2016
Minithumbup
By:
Nov 05,2016
0 people found
this helpful
Matt was really helpful during the purchase of my first home, he recommended a great mortgage advisor and solicitors. Always replied to my emails and calls promptly would definitely recommend...
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Comment on agent fees
good
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Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
We have had a very professional but friendly service from the first phone call. All staff have at all times been helpful and informative. Great service throughout. The feedback from viewing was always useful....
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Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
I was pleased with the fast services. Everything was done professionally which made the selling of my house run very smoothly. I will definitely be recommending Priory to any other people that I know...
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Comment on agent fees
Good
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Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
Paula and Matt have been fantastic from start to finish nothing as been to much trouble. They sold our house very quickly and also found us a perfect house to move into. They have done far more than they ever needed to do for us,they are so supportive and helpful they are very organised every time I've rang with a question they sorted it out and got back to me asap, I would only recommend to my friends and family to only use priory tunstall I would only use and trust matt and Paula if I was ever...
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Comment on agent fees
Good fair fee for the amount of work that goes into selling and buying
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Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
A huge thank you to Matt & Paula for their professional service and help with purchasing two properties from Priorty Tunstall. They also assisted in obtaining tenants for both of the properties we have purchased. Top class service and made the whole process of arranging tenants easy for us....
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Comment on agent fees
Fantastic!
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Oct 24,2016
Minithumbup
By:
Oct 24,2016
0 people found
this helpful
I would not hesitate to recommend Priory Property Services, an independant estate agent with an honest straight talking no nonsense approach. I had marketed my cottage with another agent and felt very negative. Within weeks of engaging Priory the results were amazing the property portals they used generated a huge amount of interest, I was treated like a person and not a number, and the feedback they gave on a daily basis was superb, resulting in a very quick sale. Even the back office staff w...
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Comment on agent fees
Fees extremely Competitive
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Oct 24,2016
Minithumbup
By:
Oct 24,2016
0 people found
this helpful
Priory have been brilliant with helping me purchase my house, when I had to have additional reports done for my mortgage they sorted it all for me the same day and kept me updated throughout the whole process. If I were to ever sell or buy a house again, I would certainly be using them...
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Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
For the second time, I have had excellent service from Priory. From the moment Paula arrived to take photos to the minute Matt completed my sale, their service has been 1st class. Nothing has been too much trouble. I have received regular updates and have been able to call if I had any questions. I would highly recommend Priory and would not hesitate to use them again....
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Comment on agent fees
Very reasonable prices for all the work that is done.
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Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
As a first time buyer on my own, the process of buying a house seemed very daunting. Matt was the first contact I spoke to when I enquired about a house. He was very helpful, recommending a mortgage adviser for me to see. During the process, Matt also helped me to find gas and electric engineers when I needed both servicing. I spoke to Paula later in the sale process. She again was very helpful, helping me find a structural engineer. Everyone at Priory was extremely helpful and friendly, and off...
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Comment on agent fees
N/A
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Oct 06,2016
Minithumbup
By:
Oct 06,2016
0 people found
this helpful
Really helpful and very professional throughout. Matt helped us along with the purchase of Fiddlers Bank from start to finish and was always on hand to answer any questions we had. In my opinion a valuable asset the branch! I will definitely be recommending him and the team....
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Sep 29,2016
Minithumbup
By:
Sep 29,2016
0 people found
this helpful
Priory Estate Agents are very professional and down to earth,they have kept me informed every step of the way,if I have had any problems they have done their best to sort it out.Everyone is very nice and pleasant....
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Comment on agent fees
Very moderate well satisfied
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Sep 28,2016
Minithumbup
By:
Sep 28,2016
1 people found
this helpful
Paula and Matt from the Tunstall branch have been truly excellent in helping me sell my home. From the off they have been rapidly organised and efficient, with us accepting an offer for the asking price in just over 2 weeks. Matt has been very supportive throughout process, liasing with solicitors and has been a pleasure to communicate with. I would recommend this team to anyone buying or selling a property...
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Comment on agent fees
The fees are very reasonable but the experience and reach the team has makes the worth the price.
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Sep 09,2016
Minithumbup
By:
Sep 09,2016
0 people found
this helpful
Fantastic and helpful person. Showed me round the house very professionally. Also kept me up to date with all the things I needed to do to get the property and he has had very good contact with me. Been absolutely brilliant from start to finish. Keep up the good work Matt! 5 star review from me....
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Comment on agent fees
Good for sure.
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Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
Priory were excellent from start to finish we had a lot of problems with our sale and Priory were quick to fix problems quickly and professionaly.the staff are really friendly and were quick to inform us of any updates...
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Comment on agent fees
Good
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Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
this helpful
A really helpful local company of estate agents, very informative and excellent local knowledge. We would highly recommend this company selling our property at market value in days and following through to a trouble free speedy completion....
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Comment on agent fees
Market average.
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Jul 06,2016
Minithumbup
By:
Jul 06,2016
0 people found
this helpful
Highly recommend Priory Estate Agent. They are the best I have ever dealt with and go above and beyond their duties as estate agents. The whole team at Priory are very professional and deliver an excellent service....
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Comment on agent fees
Value for money
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Jul 06,2016
Minithumbup
By:
Jul 06,2016
0 people found
this helpful
Well where do I begin as a property developer I need an agent who is first class and Matt at priory is above that standard he goes way beyond what is acceptable in this industry he takes care of buisness superbly very professional and direct no stories just the truth and a great guy to deal with thank you Matt.now Paula this lady is wonderful she will advise you with total professionalism and empathy give you the help you need when you need it from valuation advice to completion of your sale she...
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Comment on agent fees
Very competitive fees lower cost overall than most
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Jul 06,2016
Minithumbup
By:
Jul 06,2016
0 people found
this helpful
Excellent service by Priory yet again, always go the extra mile. We wouldn't use anyone else, by far the best Estate Agents in the area!...
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Comment on agent fees
Fees are as expected.
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Jun 24,2016
Minithumbup
By:
Jun 24,2016
0 people found
this helpful
The staff at Priory were really friendly and professional. I dealt with Matt and he was very efficient and quick to respond to any queries I had. Would definitely use them again....
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Apr 26,2016
Minithumbup
By:
Apr 26,2016
0 people found
this helpful
Excellent team, very friendly and easy to talk to. Any issues were bought to my attention and so enabled me to respond appropriately to achieve the necessary outcomes. No fuss, very professional in supporting me to sell my property in what was a very difficult time in life. My thanks to you all....
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Comment on agent fees
Good, and fair.
Was this helpful? Yes
Apr 11,2016
Minithumbup
By:
Apr 11,2016
0 people found
this helpful
Matt and the team have been so friendly and extremely helpful through the process. It is the first time i have purchased a property and they have helped steer me in the right direction. Great communication at all times and don't leave you hanging on for responses which certainly reduces any stress the process may bring....
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Apr 06,2016
Minithumbup
By:
Apr 06,2016
0 people found
this helpful
Out of everyone to assist in our house sale priory property services especially staff member Matt Heathcote have been the most helpful. I have experienced problems/ delays with my bank and solicitors but never with these estate agents. Always prompt at replying and willing to sort out any enquiry or issue quickly. Friendly and polite service also. I would highly recommend priory property services and Matt to everyone who needs their services....
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Comment on agent fees
With being a buyer we have not paid any fees to the agent.
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Mar 22,2016
Minithumbup
By:
Mar 22,2016
0 people found
this helpful
I have purchased a house that was advertised by this company and the service has been excellent from first making an appointment to view, through to completion of the sale. I have been kept up to date and any requests from me have responded to quickly and efficiently....
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Comment on agent fees
N/A
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Mar 16,2016
Minithumbup
By:
Mar 16,2016
1 people found
this helpful
I cannot fault the service we have received from priory from start to finish I would not hesitate to recommend them . Paula , Matt and the team are extremely helpful and efficient...
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Mar 08,2016
Minithumbdown
By:
Mar 08,2016
4 people found
this helpful
My wife and I endured a torrid time at the hands of the Stoke-on-Trent Tunstall Branch of 'Priory Property Services'. From the very beginning Matt Heathcote sent us persistant emails which were pressurising, unsettling, mischievous, threatening and accusatory, all defined and experienced as 'aggressive behaviour' in The Property Ombudsman's Code of Practice. He attempted to pressure us into using his associated services, and to speed up the deal quicker than acceptable, even blaming us for holdi...
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Comment on agent fees
N/A
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By: Leon Qualls
Oct 10, 2016
View all comments (2)
If no further action is required, why have The Property Ombudsman ordered Priory Property Services to pay us £100 in compensation for, in the words of the TPO case review into our complaint: "avoidable aggravation, distress and inconvenience". This agent cannot bother telling the truth even when they are punished by the Ombudsman. An absolute joke of an estate agent. Use them at your peril. Attached is our award letter. Lie your way out of that one, Matt.....
Mar 03,2016
Minithumbup
By:
Mar 03,2016
0 people found
this helpful
Very quick to responde, very helpful. Everything was processed extremely quickly yet professionally. Thank you for everything. Can't fault!...
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Areas covered
  • ST6
  • ST1
  • ST7
  • ST5
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 94% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £17,900
  • Max: £680,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 0 12 0 72 0 45 0 1 1
Paula Heathcote - upload your photo Paula Heathcote
58 reviews

About Paula No description set View full profile
Matt Heathcote - upload your photo Matt Heathcote
93 reviews

About Matt No description set View full profile
Jeanette  - upload your photo Jeanette
10 reviews

About Jeanette No description set View full profile

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Fees

No fees set.
Last updated at 11:17 AM 13/07/2016 by Matthew Heathcote

Complaints Procedure

No procedure set.
Last updated at 11:17 AM 13/07/2016 by Matthew Heathcote

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