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    Paula Heathcote
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    Jeanette
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Priory Property Services

66 Roundwell StreetTunstall Stoke on Trent
Staffordshire
ST6 5AN

01782 821122
Nov 13,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Abby'
Nov 13,2017
0 people found
this helpful
Both Paula and Matt were great, kept me informed throughout the whole process. No problems at all, would recommend using Priory to anyone....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Nov 05,2017
Minithumbup
Matt Heathcote
Jeanette
By: 'J&T'
Nov 05,2017
0 people found
this helpful
The service we received from Priory was impeccable. Mat was amazing, always extremely helpful and made the process stress free....
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Comment on agent fees
Worth paying for the service you receive
Was this helpful? Yes
Oct 30,2017
Minithumbup
Matt Heathcote
By: 'Gem'
Oct 30,2017
0 people found
this helpful
After finding myself with needing somewhere to desperately live Matthew couldn't of been more helpful if he tried. Genuinely the best service I have received from a letting agent. Five days from viewing the property to getting the key.. Amazing service and forever grateful...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 27,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Paul C'
Oct 27,2017
0 people found
this helpful
Bought house from Priory and negotiated professionally and also let through them within 2 days of completion - AMAZING, CANNOT RECOMMEND HIGHLY ENOUGH!!...
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Comment on agent fees
Fair and open
Was this helpful? Yes
Oct 20,2017
Minithumbup
Paula Heathcote
Jeanette
By: 'Kay Kirkham'
Oct 20,2017
0 people found
this helpful
Excellent communication throughout the whole process. I would highly recommend Priory Property Services. All staff members were professional and helpful....
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Sep 22,2017
Minithumbup
Matt Heathcote
By: 'Elizabeth'
Sep 22,2017
0 people found
this helpful
Matt at Priory was very professional and a pleasure to deal with. He responded very quickly to our sale enquiries and had a very good knowledge of house prices in the area. The house was photographed and advertised for sale on the same day. It then sold within hours! Extremely impressed. I would certainly recommend Matt and Priory Property Services....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 07,2017
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'Julia'
Sep 07,2017
0 people found
this helpful
Received a fantastic service from Paula, Matt and all the staff at the Tunstall branch. Communication was first class. Paula and Matt pulled out all the stops to sell my property in 8 days and provided first class assistance in my purchase. Would highly recommend Priory in Tunstall and would most definitely use them again....
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Aug 24,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Julie'
Aug 24,2017
0 people found
this helpful
All at Tunstall branch have been so helpful, always there to answer any questions we have had in a friendly manner. Wouldn't dream of selling with anyone else and completely trust them to buy through Matt and Paula in particular have been there every step of the way to hold our hand with both buying and selling. Many thanks to all of you....
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Comment on agent fees
good
Was this helpful? Yes
Aug 23,2017
Minithumbup
Matt Heathcote
By: 'GH'
Aug 23,2017
0 people found
this helpful
Matt has dealt with my husband and I with regard to a house purchase, he has been open and friendly, pro-active (clearly likes to make sure progress is maintained), and has cleared up a potentially difficult situation with the seller. It has been nearly 25 years since our last house purchase, so we were a little rusty - Matt has proved very helpful....
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Comment on agent fees
N/a (we are buyers)
Was this helpful? Yes
Aug 22,2017
Minithumbup
By: 'Anne Barlow'
Aug 22,2017
0 people found
this helpful
We switched to Priory after being with an alternative estate agent for 4 months. They were great at finding realistic viewers for our property and always provided detailed feedback after each viewing, which eventually helped us to secure a buyer. Communication was good, with regular phone calls and emails....
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Comment on agent fees
Fees weren't the cheapest, but also weren't the highest compared with other estate agents. I felt the quality of service justified the fees.
Was this helpful? Yes
Aug 21,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Nick Eves'
Aug 21,2017
0 people found
this helpful
I worked with both Matt and Paula on the sale of an investment property in Tunstall. I found there attention to detail outstanding and appreciated their commitment to regular updates. Paula came to the property to complete the valuation and provided friendly and honest advise on how best to achieve interest. The sale was completed by Matt who worked to secure a strong chain where all parties were happy with the end result. Highly recommended!!...
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Comment on agent fees
Great
Was this helpful? Yes
Aug 11,2017
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'Joan Mills'
Aug 11,2017
0 people found
this helpful
I found Matt and Paula easy to deal with and efficient when I bought one of the properties on their books. When I engaged Priory as rental agents for the house, Matt and Paula were very helpful in finding excellent workmen to carry out the considerable amount of work that had to be undertaken before the house could be let. This was much appreciated as I live three hours away from Stoke and was unable to pop backwards and forwards to supervise any work. I would add that I found all the members...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 08,2017
Minithumbup
Matt Heathcote
By: 'Jenmy Owen'
Aug 08,2017
0 people found
this helpful
Matt has gone above and beyond for us. Our first sale fell through and we had 2 weeks to sell again before we lost the house if our dreams. Matt really pushed our property and sold it once again within a week! He has been very attententive and constantly on the ball and his communication is second to none, which is exactly what you need in an estate agent. I really cannot recommend him and priory enough. Highly recommend priory as an estate agents but Matt truely makes it what it is, in our expe...
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Comment on agent fees
The fees are very fair. I can get a family discount from your move and priory still came out cheaper. Worth every penny.
Was this helpful? Yes
Aug 05,2017
Minithumbup
Matt Heathcote
Jeanette
By: 'lincho'
Aug 05,2017
0 people found
this helpful
I just bought a property from Priory Property Services in Tunstall. The viewings were held with the agent not a third party acting for them as some agents use. They were very professional in handling all aspects of the sale from viewings, offer, chasing up conveyancing, key transfer. Matt and Jeanette always responded promptly to emails and worked hard at sorting out issues to make the purchase happen. They liaised between both solicitors to prompt each side when required. I would highly reco...
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Comment on agent fees
no knowledge as I was a buyer.
Was this helpful? Yes
Aug 04,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Phil and Jane'
Aug 04,2017
0 people found
this helpful
Both buying and selling homes was made so simple by the expert advice given by all at the office. A real pleasure to work with. Phil and Jane...
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Comment on agent fees
Much cheaper than so called expert companies.
Was this helpful? Yes
Jul 27,2017
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'Julie G'
Jul 27,2017
0 people found
this helpful
Very helpful staff. Paula knows how to show your home to maximise the enquiries. Matt is always there if you need information. Alison and Janette are also on hand to help in any way. I had a quick sale within 24hrs and the house completed in 2 months. Thank you to all of you for making a potential stressful situation stress free. THANK YOU. Julie G...
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Comment on agent fees
Fees were good.
Was this helpful? Yes
By: paula heathcote
Jul 27, 2017
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many thanks for your positive review we always strive to offer a first class proactive service and wish you all the very best for the future ...
Jul 21,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'MB'
Jul 21,2017
0 people found
this helpful
Professional service from start to finish, kept informed throughout. New tenants verified and moving in with 4 weeks of the property being advertised....
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Comment on agent fees
Very Fair.
Was this helpful? Yes
Jul 19,2017
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'Craig hankey'
Jul 19,2017
0 people found
this helpful
Excellent service friendly staff very approachable. When ever I had a question or chasing about the sale of my property they are very quick to respond. Would highly recommend....
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Comment on agent fees
Good
Was this helpful? Yes
By: Paula heathcote
Jul 27, 2017
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Many thanks for your review we pride ourselves on offering a friendly open approach to our clients. ...
Jul 15,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Ade'
Jul 15,2017
0 people found
this helpful
Both were excellent in my recent house sale, they kept me informed at all times of the progress of the sale and were in direct contact at all times and were available to speak to at all times Many thanks...
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Comment on agent fees
Fees were adequate
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By: Paula heathcote
Jul 31, 2017
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Many thanks for your review we pride ourselves on offering progress reports from start to legal completion with regular up dates ...
Jul 12,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Caritia Stanforth'
Jul 12,2017
0 people found
this helpful
We have been dealing with Priory for the last month or so. We could not have asked for a better agent to assist us in our move. From the get go we have been met with the highest standard of customer service and have been put at comfort by the support we have received. As well as the impeccable service we have received Priory are the fairest agents we have come across. Their fees are kept low, and they try to help you out as much as possible. Very pleased with all the help they have given us, an...
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Comment on agent fees
Good. Fees are fair and one of the lowest in the area.
Was this helpful? Yes
By: Paula heathcote
Jul 31, 2017
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Thank you for your review of our services it is most appreciated ...
Jul 08,2017
Minithumbup
Matt Heathcote
By: 'Silviu F'
Jul 08,2017
0 people found
this helpful
I highly recommend Matt, for very fast and good communication with us. I encourage everyone with need for renting to call Mall. Thanks again mate....
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Jun 30,2017
Minithumbup
Matt Heathcote
By: 'Carla and Jackson'
Jun 30,2017
0 people found
this helpful
Matt has been amazing with us from day one, from viewing the property. Also we noticed a bit of trouble with the window, he got straight onto the landlord and got this sorted. He has kept us updated with everything that is going. Also has been really patience while waiting for references to come through. Thanks Matt:)...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 28,2017
Minithumbup
Matt Heathcote
Jeanette
By: 'John & Denise.'
Jun 28,2017
0 people found
this helpful
From the moment we telephoned to make enquiries, every staff member at Stoke on Trent could not be any more helpful. The speed in which they carry out their work is outstanding. We cannot recommend them all enough....
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Comment on agent fees
Fees were really competitive.
Was this helpful? Yes
Apr 13,2017
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'Mighty Potter'
Apr 13,2017
0 people found
this helpful
All the staff at Priory are very friendly, proactive and knowledgable. Our property sold much quicker than we were anticipating and I would highly recommend them....
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Comment on agent fees
Reasonable fees for a very good service.
Was this helpful? Yes
Apr 08,2017
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'Robert plant'
Apr 08,2017
0 people found
this helpful
Thanks to all the staff at priory estate agents Paula Heathcote, Matt Heathcote, Alison Dexter and Jeanette McGlynn. They made selling my house easy and very stress free. Would recommend to any one looking to sell or buy as they are all professional....
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Comment on agent fees
Very good
Was this helpful? Yes
Apr 07,2017
Minithumbup
Matt Heathcote
Paula Heathcote
By: 'Kirsty'
Apr 07,2017
0 people found
this helpful
Thank you to Matt and Paula and Pat for making this a very simple and easy process. This is the second sale we have processed through The Priory and the service is nothing short of exceptional!! They consistently go above and beyond and I have and will continue to recommend them. Thank you!!...
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Comment on agent fees
The fees are very well priced.
Was this helpful? Yes
Mar 29,2017
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'Niceguysi'
Mar 29,2017
0 people found
this helpful
A family business with a personal service. To many people, estate agents are a necessary evil. An expense you incur in getting your property on Rightmove. Why pay any more than the minimum? My parents' experience with a budget company who didn't sell their home in 12 months because they never answered their phone, and my own experience of viewings with other estate agents who were sometimes very unhelpful led me to choose Priory and pay the extra. My decision was vindicated - and then some ...
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Comment on agent fees
Not the cheapest.
Was this helpful? Yes
Mar 01,2017
Minithumbup
Matt Heathcote
By: 'Rob & Rosie'
Mar 01,2017
1 people found
this helpful
Friendly & polite service. Matt would go out of his way to help us out l. Arranged viewings after his work hours to allow us to measure up for carpets etc...
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Comment on agent fees
N/a was a buyer
Was this helpful? Yes
Feb 24,2017
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'Daniel Bailey'
Feb 24,2017
0 people found
this helpful
I can't speak more highly enough of Priory Properties. After being quite apprehensive about selling our house, Priory made it easy and not stressful at all, any questions we had how ever silly they were, they were always answered and dealt with professionally. They sold our house in just over one week!!! And once we had found our new home everything was very easy and straight forward. Priory were always in touch to keep us informed and aware of anything. In the final stages of the move, each ste...
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Comment on agent fees
The agents fees were everything I expected. I have know other people to have gone other agents and paid less and had a very poor experience. The price was extremely reasonable and I am more than happy with my final bill.
Was this helpful? Yes
Jan 31,2017
Minithumbup
Paula Heathcote
Matt Heathcote
By: 'Lynne'
Jan 31,2017
1 people found
this helpful
I would like to thank the whole team, Paula, Matt, Alison & Jeanette from the Tunstall office. They made selling my property so easy. I live in USA so everything done on line no problem. Special mention of Paula, she went over and beyond an Estate Agent's duties. I cannot recommend this branch too highly....
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Comment on agent fees
Paula quoted a fee at the beginning and this is what she charged. Very fair.
Was this helpful? Yes
Areas covered
  • ST6
  • ST1
  • ST7
  • ST5
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £17,900
  • Max: £680,000

Letting
  • Min: £0
  • Max: £87,500



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 0 16 0 91 0 51 0 2 1
Paula Heathcote - upload your photo Paula Heathcote
79 reviews

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Matt Heathcote - upload your photo Matt Heathcote
123 reviews

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Jeanette  - upload your photo Jeanette
14 reviews

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Last updated at 11:17 AM 13/07/2016 by Matthew Heathcote

Complaints Procedure

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Last updated at 11:17 AM 13/07/2016 by Matthew Heathcote

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