• Helen Jollands
    Helen Jollands
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    Ian Preston
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    Jodie Hoggarth
  • Minnie O'Rourke
    Minnie O'Rourke
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    Gemma Duxbury
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    Angela Williams
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    Cathy Evans
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    Arthur
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    Danielle Walton
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    Karen Preece
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    Helen last name
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    Gemma
No description available.
Preston Baker

99-101 Walmgate York
Yorkshire
YO1 9UA

01904 622355
May 19,2017
Minithumbup
Karen Preece
Angela Williams
By:
May 19,2017
0 people found
this helpful
good relationship with branch & staff, very helpful & professional. Always available when needed Poor solicitors which wouldn't be recommended as never updated anything & awkward to deal with...
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Comment on agent fees
still seemed a lot of money for service and did all but one viewings
Was this helpful? Yes
May 18,2017
Minithumbup
Karen Preece
By:
May 18,2017
0 people found
this helpful
Without Karen we would still be waiting to complete 5 months after putting in an offer. She is excellent. She is honest, direct, straight-talking, impartial, dilligent, reliable and assertive which helped with our lawyers (who weren't any of those things) whilst conversely was kind, informative, reassuring, knowledgeable, accessible and devoted which helped us as first time buyers. Everyone at Preston Baker's office were great but Karen is a cut above. If we were to ever sell she'd be the reason...
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Was this helpful? Yes
May 18,2017
Minithumbup
Karen Preece
Karen Preece
By:
May 18,2017
0 people found
this helpful
Karen was exceptionally helpful. Guiding us through the whole process of buying our house. Karen kept us fully informed of all developments. Karen was a reassuring voice during stressful times....
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Was this helpful? Yes
May 18,2017
Minithumbup
Karen Preece
By:
May 18,2017
0 people found
this helpful
Karen was excellent with us throughout the whole process of our house sale. She provided updates on a regular basis and as and when promised. Karen was always extremely polite and friendly and made us feel at ease when things became stressful! Karen really went the extra mile to ensure we received the best of service. Even phoned up to congratulate us on our house purchase and check how we were getting on months after selling our previous house through Preston Baker. Nice touch!!...
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Comment on agent fees
Good
Was this helpful? Yes
May 01,2017
Minithumbdown
Jodie Hoggarth
Karen Preece
By:
May 01,2017
0 people found
this helpful
When I sign up for this I understood the viewing would be under taken by them the second time around out of 19 viewing I did 14 had to push all the time to get reply I felt the service was not what I was promised...
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Comment on agent fees
Bad due to service
Was this helpful? Yes
Dec 22,2016
Minithumbdown
By:
Dec 22,2016
0 people found
this helpful
Terrible experience. Never ever get trapped with these people. Gives no consideration what so ever to the tenants. During my 1 1/2 year stay ,never a maintenace call was attended promptly. When i decided to move out of the contract , whilst within the contract period, i paid them remarketting fees of £240 . Literally what they have done for that money was to put an advertisement in the internet , that to they copy pasted the add which was given in April 2015, dint even bother to place a bi...
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Comment on agent fees
Exorbitantly high for nothing
Was this helpful? Yes
Nov 26,2016
Minithumbup
Karen Preece
Angela Williams
By:
Nov 26,2016
0 people found
this helpful
We completed our house sale today and can't thank everyone at Preston Baker York enough !! All staff were so friendly and helpful, always keeping us fully informed and up to date. They answered our phone calls and emails immediately offering excellent help and support whatever the issue. Definitely made buying our first home a lot less stressful. Thank you!...
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Was this helpful? Yes
Nov 01,2016
Minithumbup
Karen Preece
By:
Nov 01,2016
0 people found
this helpful
Karen, Karen, Karen, Thank you, Thank you, Thank you for all your hard work in bringing our purchase to exchange. Mrs T...
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Was this helpful? Yes
Sep 06,2016
Minithumbup
Karen Preece
Ian Preston
By:
Sep 06,2016
0 people found
this helpful
Preston Baker were true to their word. Using their VIP Launch service not only did we sell our house on launch day but they achieved ƒÂ¯¿½5000 over the asking price. All the staff are extremely friendly,caring & professional in what they do. They made us feel like valued customers & that they put as much effort &care into our move as they would their own. I would recommend them 100% to anybody who values customer care and service...
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Comment on agent fees
Whilst not the cheapest out there we certainly felt they were fair and worth it for the service given.
Was this helpful? Yes
Jul 06,2016
Minithumbup
By:
Jul 06,2016
0 people found
this helpful
A massive thank you to Karen for doing an absolutely amazing job. Our house sale was not straightforward and she has shown incredible patience and kept communications going and pushed exactly when required. She has a friendly and approachable manner and is a pleasure to deal with. I am delighted to be completing today after such a difficult time and it would not have been possible without Karen's help. Thanks ever so much from Johanne and Angus...
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Comment on agent fees
Fees are directly in line with competitors
Was this helpful? Yes
Feb 18,2016
Minithumbup
Helen Jollands
Karen Preece
By:
Feb 18,2016
0 people found
this helpful
Helen thought of me when the property came on the market and it was exactly what we were looking for. It saved me time in continuing to look. Karen was able to deal with my queries quickly and effectively. Very easy process all round....
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Comment on agent fees
n/a
Was this helpful? Yes
Feb 18,2016
Minithumbup
Karen Preece
By:
Feb 18,2016
0 people found
this helpful
Karen Preece is the estate agent you want on your side. Her determination and tenacity make her sales succeed. She keeps in touch with all parties and their solicitors and gets clear and up to date information to everyone. However difficult things get she never gives up. We will be eternally grateful to her. If we need to sell or buy a house again I hope it will be Karen who will act for us. I'm sure her tenacity often means the difference between a sale and a failed sale. Good luck in the futu...
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Was this helpful? Yes
Jan 27,2016
Minithumbup
Karen Preece
Gemma Duxbury
By:
Jan 27,2016
0 people found
this helpful
Excellent communication from Karen and Helen, backed up with good support from Gemma. I am very happy with the work done by the Team at Preston Baker, they were friendly and professional as well as pro-active. Very happy to endorse....
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Comment on agent fees
As agreed!
Was this helpful? Yes
Jan 26,2016
Minithumbup
Helen Jollands
Jodie Hoggarth
By:
Jan 26,2016
0 people found
this helpful
We cannot praise the people at Preston Baker York enough. We were looked after by everyone right from the day Jodie came to value our property. Nothing was too much trouble . We would highly recommend them to anyone . Thank you for helping us to realise our dream . Carol and Jeff x...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 25,2016
Minithumbup
Helen Jollands
Karen Preece
By:
Jan 25,2016
0 people found
this helpful
Each member of staff that I dealt with was professional, friendly, approachable and most important of all, there for support and advice when needed. They made us feel that our house sale/purchase was important no matter how large or small the request....
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Comment on agent fees
Not the cheapest but the service was outstanding.
Was this helpful? Yes
Jan 15,2016
Minithumbup
Karen Preece
By:
Jan 15,2016
0 people found
this helpful
I have found all staff in the branch to be helpful and accommodating. In particular I must highlight Karen Preece for her attention to detail and follow-up reports on all issues with which I had queries....
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Comment on agent fees
N/A - buyer
Was this helpful? Yes
Dec 24,2015
Minithumbup
Karen Preece
By:
Dec 24,2015
0 people found
this helpful
We received a good service! The communication between myself and Karen was effective, she kept myself and Aniko in the loop...
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Was this helpful? Yes
Dec 23,2015
Minithumbup
Karen Preece
By:
Dec 23,2015
0 people found
this helpful
Karen provided excellent communication on the sale, and did her utmost to keep the sale progressing, chasing both sets if solicitors and the buyer. She provided me with a weekly update and always returned my calls. She was a shining light in what was overall an awful sale, due mainly to the incompetent solicitors involved in the sale....
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Was this helpful? Yes
Dec 12,2015
Minithumbup
Jodie Hoggarth
Karen Preece
By:
Dec 12,2015
0 people found
this helpful
The whole process was made very easy for us. Jodie inspired confidence from the beginning, Karen (and Emma in her absence) was great and resolved any issues we had with solicitors/buyers/sellers etc very quickly; at the same time as selling, I also bought a property through PB. I have already recommended PB's services to several friends and will continue to do so....
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Was this helpful? Yes
Dec 09,2015
Minithumbup
Karen Preece
Gemma Duxbury
By:
Dec 09,2015
0 people found
this helpful
Preston Baker were great in the purchase of our property. Initially Gemma helped us with viewings and offers and couldn't have been more helpful. After our offer was accepted, we couldn't have asked more from Karen. She was on the phone to us weekly, making sure that we were constantly kept updated. She did everything that we asked of her and more. I can not recommend Karen highly enough. Many thanks for helping us secure our dream property....
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Was this helpful? Yes
Dec 06,2015
Minithumbup
Karen Preece
By:
Dec 06,2015
0 people found
this helpful
Karen worked efficiently and in a friendly yet professional manner, throughout the process of our purchase, to facilitate smooth running. She always seemed to be a step ahead, and somehow made sure to be better informed than the solicitors appeared to be. She proactively kept in touch on a weekly basis, which was helpful and reassuring....
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Was this helpful? Yes
Dec 05,2015
Minithumbup
Karen Preece
Gemma
By:
Dec 05,2015
0 people found
this helpful
We bought and sold with Preston Baker and could not have been happier about the service we received. From Gemma making sure we got the house we were desperately wanting to Karen making sure everything was sorted on the paperwork side. Even when things seemed to drag on forever she was fab at chasing people up and keeping us going! Brilliant!...
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Was this helpful? Yes
Nov 27,2015
Minithumbup
Karen Preece
By:
Nov 27,2015
0 people found
this helpful
From viewing to completion, everything was great. We was always kept informed on everything, which as first time buyers, was great. What could've been a stressful process, was made stress free, which was all down to everyone at Preston baker, most notably Karen. She was great, she made sure we was always updated, something she said she would do at least once a week, and didn't disappoint. Whenever we had any questions or doubts about anything, regardless of how silly they may have been, we alway...
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Was this helpful? Yes
Nov 26,2015
Minithumbup
By:
Nov 26,2015
0 people found
this helpful
Positives: - Strong on marketing, a wide range of options were available - Took a highly proactive approach to arranging viewings and negotiations on the sale - Good level of communication leading up to the sale and during negotiations (especially from Helen Jollands) - Gathered feedback on the viewings and kept me updated on progress Could be improved: - I felt the quality of communication and the information provided was much lower once the sale had been agreed. I felt that I was chas...
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Was this helpful? Yes
Nov 21,2015
Minithumbup
Karen Preece
John Cutting
By:
Nov 21,2015
0 people found
this helpful
Brilliant helpfull staff get the job done.Kept me up to speed with everything.I would use Preston Baker again....
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Comment on agent fees
It is expensive but worth it.
Was this helpful? Yes
Nov 20,2015
Minithumbdown
Helen Jollands
Karen Preece
By:
Nov 20,2015
2 people found
this helpful
Very proactive in achieving in the sale stc - I can't imagine achieving a sale so quickly with other agents. Disappointed with the lack of interest thereafter ; only when something threatened a fall throughand this jeopardise their costs, and indeed did, did they start to be concerned with the matter again. I imagine most agents are like this though so not overly surprised, however considering their costs are higher than everyone elses I expected better....
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What agent could do to change your mind?
Fees too expensive for the service received between sold stc and completion
Attached Files
Comment on agent fees
High compared to others.
Was this helpful? Yes
Nov 05,2015
Minithumbup
Karen Preece
Ian Preston
By:
Nov 05,2015
0 people found
this helpful
We found the service provided by Preston Baker as a whole excellent. All members of staff were professional and courteous from the start so I have tagged Ian Preston as presumed boss. Karen Preece had to put in the most time with us as we had a bumpy ride making our onward purchase (from our perspective, it might be fairly normal!) and we required a lot of contacts. Karen kept in regular communication and was a very welcome supportive voice throughout. In the process of house selling and buying,...
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Was this helpful? Yes
Oct 30,2015
Minithumbup
Karen Preece
Minnie O'Rourke
By:
Oct 30,2015
0 people found
this helpful
Nobody enters into the process of selling their home thinking that it is going to be an enjoyable time. What you need most of all is an agent who is credible in the recommended sale price, efficient in the creation of the particulars and marketing material and, when the house is on the market, communicates with you promptly and professionally (and with some empathy and humour). On all these things I cannot find fault with Preston Baker. I liked all of the staff we had contact with. I felt they w...
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Was this helpful? Yes
Oct 22,2015
Minithumbup
Jodie Hoggarth
Karen Preece
By:
Oct 22,2015
0 people found
this helpful
My mother had recently moved to a care home when a leaflet from Preston Baker requesting properties for sale in the area was delivered. Within two days of contacting the office a valuation was given and a contract agreed. I was kept informed of the progress of the sale by negotiator and then the Customer Care Manager who was invaluable when the first sale fell through....
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Was this helpful? Yes
Oct 20,2015
Minithumbup
By:
Oct 20,2015
0 people found
this helpful
I dealt with several members of Preston Baker over the last year, from remortgaging to free up capital, searching for an investment property, and finally, letting my home in order to move. I found them without exception to have a positive, supportive attitude, professional competence, and were just proactive enough to see the transactions through relatively trouble-free without being pushy. As a prospective buyer, seller, and now landlord, I would totally recommend dealing with Preston Baker in ...
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Was this helpful? Yes
Areas covered
  • YO1, YO10, YO23, YO24, YO26, YO30, YO31, YO32, YO19
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
89% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £2,750
  • Max: £2,110,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
31 1 38 1 154 3 112 1 28 1
Helen Jollands Helen Jollands
Senior Negotiator
112 reviews

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Ian Preston - no image available Ian Preston
-
3 reviews

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Jodie Hoggarth Jodie Hoggarth
Branch Manager
18 reviews

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Minnie O'Rourke Minnie O'Rourke
Senior Negotiator
79 reviews

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Gemma Duxbury Gemma Duxbury
-
11 reviews

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Angela Williams Angela Williams
Lettings Negotiator
38 reviews

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Cathy Evans Cathy Evans
Lettings Manager
30 reviews

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David Denton David Denton
7 reviews

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Arthur  - upload your photo Arthur
1 reviews

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Danielle Walton Danielle Walton
Property Manager
19 reviews

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Karen Preece Karen Preece
Client Care Manager
234 reviews

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Rebecca Crisp - no image available Rebecca Crisp
1 reviews

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Kathryn Ward - no image available Kathryn Ward
1 reviews

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Richard Steward - no image available Richard Steward
2 reviews

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Emily Dodd - no image available Emily Dodd
2 reviews

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Tina Heyes - no image available Tina Heyes
5 reviews

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Helen last name - upload your photo Helen last name
2 reviews

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Sarah Jane  - upload your photo Sarah Jane
0 reviews

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karen yotk - upload your photo karen yotk
0 reviews

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Jordan Clark - no image available Jordan Clark
1 reviews

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Helen york - upload your photo Helen york
2 reviews

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Laura Knock - upload your photo Laura Knock
1 reviews

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Gemma  - upload your photo Gemma
1 reviews

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