“Landlords avoid at all costs. Agent states "fantactical about customer ......”
1 Star Review
May 04,2013
By:
'cw'
May 04,2013
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: M46
Lettings (as a Landlord)
Postcode: M46
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Landlords avoid at all costs. Agent states "fantactical about customer service" should state "could not care less". When you complain of not recieving rent money it is always an "administration error", recently charged for a resigning fee that they had forgotten about from three years ...
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What agent could do to change your mind?
Be polite and courteous
Respond to phone calls and emails
Do not charge landlords for your own mistakes
Ensure that landlords are paid
Have the 'boss' contactable
Do not treat customers with contempt
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“Tried to hold us responsible for damages done to the ......”
1 Star Review
Jul 25,2012
By:
'Kerstin'
Jul 25,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
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Tried to hold us responsible for damages done to the property prioir to us moving in.
Did not resolve repairs reported during our tenancy.
Did not complete their checks on the property properly or professional.
We lived in this unsecured property for 12 months and was ...
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What agent could do to change your mind?
If the agent did what they originally preach like follow their own terms and conditions properly regarding inventory, check out, monthly checks and deposit resolution maybe I would have something better to say about them.
Also there should be a rule for general wear n tear because some agents mis understand this abbreviation and try to hold tenants for every little mark.
There should be a rule for tenants living with burglary or vandalism. Tenants should be allowed to give one month notice if circumstances change and cause stress on families.
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