• Tracey Ramsay
    Tracey Ramsay
  • Jay Williams
    Jay Williams
  • Adrian Sinclair
    Adrian Sinclair
  • Jo shemilt
    Jo shemilt
  • Sean Darlow
    Sean Darlow
  • Chelsea-Leigh Hersom
    Chelsea-Leigh Hersom
  • claim your profile
    Jay Patel
  • claim your profile
    Daniela
  • claim your profile
    Martin Baulch
Spencers is now Portico! After merging with award-winning agent Portico, we now have a network of 18 branches throughout London and Essex, as well as a new range of unique services. Our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind. We also offer a premium Airbnb management service, and a cost-effective Handyman service. Though our name and logo Read full description...may have changed, we still have the same fantastic team, who are committed to providing excellent customer service and have our client's best interests at heart. As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance. If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. We're a friendly bunch! Click here if you'd like to find out how much your property is currently worth in 60 seconds! We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
Portico

461 High Road Woodford, Woodford Green
Essex
IG8 0XE

020 8559 2110


Properties for sale
Properties for rent
Nov 10,2017
Minithumbdown
Daniela
Martin Baulch
By: 'Daniela'
Nov 10,2017
0 people found
this helpful
Portico Woodford, terrible staff. Especially Martin & Tracey, they are useless agents, moving forwards very slow and really bad communication. I am still waiting for my holding deposit to be refunded. Cause I've paid deposit for a property and after 3 weeks they told me that the property is not available anymore. Worst agency....
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Nov 04,2017
Minithumbup
Tracey Ramsay
By: 'Max'
Nov 04,2017
0 people found
this helpful
Tracey and her team especially Martin where fantastic, they helped us view multiple properties and knew exactly what we where looking for, we had a problem with my credit search due to a problem with my ex, but Tracey's relationship with the landlord Paved the way for us and we got the property that we wanted, we went to at least 10 agents and none of them responded apart from Portico...
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Was this helpful? Yes
Sep 25,2017
Minithumbup
Jay Williams
By: 'BBee'
Sep 25,2017
1 people found
this helpful
Jay with his team Claire and Chelsea were with me from start to finish of the selling and buying process. They were accessible, professional and reliable and moreover helpful. Selling in today's climate has been challenging but we were helped step by step to achieve our goal....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 11,2017
Minithumbdown
By: 'LL'
Aug 11,2017
6 people found
this helpful
Unless you don't care about your home, and expect the most appalling service from an estate agents...DO NOT USE PORTICO! Their service is abysmal, if they ever decide to response they are rude, full of excuses and don't deliver. As the landlord, I had to liaise with all my tenants as neither me, nor my tenants ever got a response from *them so that was £200 a month wasted for their 'management fee'. Losing keys, not arranging check out dates, not responding, ignoring emails/calls from bot...
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By: Friend of a Tenant
Oct 13, 2017
View all comments (1)
I am friend/guarantor/mover of somebody who recently moved into a flat let out by the Woodford Branch - from another part of London and with a small child, to make it that bit more difficult and needing a bit of customer care. I would totally agree with all the negative comments on this branch and also Camden who seem to 'manage' (wrong word) keys and inventories etc. I assume that other branches also have negative comments - and the fact that there are so many 5* reviews makes me think th ...
May 27,2017
Minithumbup
By: 'Graham Neary'
May 27,2017
1 people found
this helpful
I moved into a rented property in October during a very stressful time and a young lady by the name of Hannah Bales who was very helpful and would highly recommend her Following on Jay Patel the property manager has been very helpful so a very good experience...
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May 17,2017
Minithumbup
Chelsea-Leigh Hersom
By: 'BB Green'
May 17,2017
0 people found
this helpful
Chelsea was brilliant in helping us find a property initially and once the process was handed over the Sean, she was always still around to answer questions or updates if needed. Also Letting us go back for another look several times! Very happy with the service I received, thanks again :-)...
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Comment on agent fees
Fair considering the service
Was this helpful? Yes
May 16,2017
Minithumbup
Jay Patel
By: 'Essex'
May 16,2017
0 people found
this helpful
Jay Patel has been absolutely brilliant in responding to and sorting out issues we have had. Really pleased with his efforts....
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Apr 30,2017
Minithumbdown
Tracey Ramsay
By: 'Juan'
Apr 30,2017
8 people found
this helpful
I just wondering were all review about service form Tracey Ramsay ? 1. As a Landlord,DO NOT GO NEAR THIS COMPANY they are a cowboy company posing as professionals. They will take you for a ride and if you seek to have your property returned, they will make you pay dearly and will not reply to any messages, emails or calls thereafter. I am currently in the process of reporting them to the Property Ombudsman, as well as seeking legal advice. you have een warned 2 Stay away from this comp...
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Was this helpful? Yes
Mar 20,2017
Minithumbup
Tracey Ramsay
By: 'Maz'
Mar 20,2017
0 people found
this helpful
As a first time landlord Tracey listened and guided me through the process, helping with issues far beyond her remit, taking time to explain things and referring me to some usual contacts. She found us responsible tenants, who are the right fit for the property. Overall I have been satisfied with the service I've received. I would say of the Spencers team as a whole that they could improve their internal communications, however I appreciate that this is difficult in such a fast paced work env...
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Comment on agent fees
Given what other agents charge I found Spencers very reasonable.
Was this helpful? Yes
Feb 17,2017
Minithumbdown
By: 'Michael'
Feb 17,2017
4 people found
this helpful
For the last 30 years I have owned my own basement flat, and the property above me is let by Spencer's, the tenants above me have made me and my wife's lives hell the tenants jump up and down bash the walls shout and scream etc to all hours and are so noisy, we dread coming home from work to all this and are so tied from not being able to got to sleep at a deceit time sometimes we just sit in the garden until it's too cold rather than sit in our own home a nightmare it's making my wife unwell wi...
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Was this helpful? Yes
Feb 10,2017
Minithumbup
Sean Darlow
By: 'Madge Olivo'
Feb 10,2017
1 people found
this helpful
It was a very complicated sale and Sean kept us informed all the time, he really went the extra mile...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 09,2017
Minithumbup
Jay Williams
By: 'John & Tressa Orton'
Feb 09,2017
3 people found
this helpful
Claire was up and beyond dealt with us in a very professional manner. We can't thank her enough She is an asset to your company...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 05,2017
Minithumbup
Jay Williams
By: 'Gillian'
Feb 05,2017
2 people found
this helpful
Service provided by Jay and his team was very good and very professional. I would recommend using Spencers without hesitation....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 02,2017
Minithumbup
Chelsea-Leigh Hersom
By: 'Patricia'
Feb 02,2017
2 people found
this helpful
Chelsea was very professional in her work and helped me as much as she could to sell my property. Thank you Chelsea...
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Comment on agent fees
Fees were in line with most estate agents
Was this helpful? Yes
Jan 23,2017
Minithumbup
Tracey Ramsay
By: 'Tihomir Trendafilov'
Jan 23,2017
2 people found
this helpful
I am a landlord and I am using Spencer's services for almost an year. I am working closely with Tracey Ramsay and I want to share my amazing experience with her. I experienced huge problems with my first tenant who had left unexpectedly and without any notices in the 5th month of the tenancy. He had left a huge mess in my flat. Tracey offered me to deal with this problem and I left for a one week vacation to Rome. Once the tenant had surrendered the keys Tracey dealt with everything so the flat ...
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Was this helpful? Yes
Nov 30,2016
Minithumbup
Jay Williams
By: 'Eirini'
Nov 30,2016
2 people found
this helpful
Jay was brilliant! He got back to me as soon as he read my email and managed to help me and my flatmate as if he was taking care of a personal issue. I have no words to thank him for his help. He kept us up to date with everything and the issue was resolved faster than expected....
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Oct 11,2016
Minithumbup
By: 'Ajay'
Oct 11,2016
4 people found
this helpful
Good job all of you you were prompt in replies updated all the time and made our move less stressful....
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Comment on agent fees
Bit expensive but efficient
Was this helpful? Yes
Sep 30,2016
Minithumbup
By: 'Anna & James Priest'
Sep 30,2016
3 people found
this helpful
Claire goes above and beyond to make buying a house an extremely smooth, stress-free process. Without her proactivity we would never have found our dream house. She's refreshingly genuine, friendly, professional and supportive- highly recommended!...
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Was this helpful? Yes
Sep 26,2016
Minithumbup
Chelsea-Leigh Hersom
By: 'Katy'
Sep 26,2016
2 people found
this helpful
My partner and I were very happy with the service Chelsea provided us. I really felt she understood how much we wanted the property we have bought to be our next family home. We feel that she went the extra mile for us and would really recommend her to friends if looking to buy in the area....
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Was this helpful? Yes
Sep 23,2016
Minithumbup
Tracey Ramsay
By: 'Bahar Turan'
Sep 23,2016
0 people found
this helpful
Tracey is absolutely beautiful inside and out. She helped me when all others never bothered. She is genuinely the nicest and most honest estate agent you will ever meet. She is a diamond with a huge heart. It's been a pleasure. Will definitely recommend...
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Comment on agent fees
A lot less than some estate agents
Was this helpful? Yes
Sep 23,2016
Minithumbup
Tracey Ramsay
By: 'Eva'
Sep 23,2016
0 people found
this helpful
Tracey helped us out so well! I'm an athlete from Holland, and I searched for a place to live with two other foreign athletes. Tracey helped us to find the perfect house for us, in a good neighbourhood, and advised us about how we could keep the costs as low as possible. Since I'm quite new in the world of renting, she explained me everything very clearly. She was almost always available for questions. I definitely recommend her! Thanks very much for everything Tracey....
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Was this helpful? Yes
Sep 09,2016
Minithumbup
Chelsea-Leigh Hersom
By: 'Fantastic friendly professional service'
Sep 09,2016
1 people found
this helpful
I would like to say that Chelsea was the most professional and nicest person to deal with. i do not think I could praise anyone any higher. Thank you so much Spencer's and thank you even more Chelsea. I'm looking to buy again in the rental market and you guys will be on the top of my list. Brilliant service with a friendly professional manner Regards Bill Everitt...
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Was this helpful? Yes
Aug 19,2016
Minithumbup
By: 'JESSICA'
Aug 19,2016
3 people found
this helpful
From the outset of selling my property I received a 5* service! Constantly updated with feedback and advice/ suggestions to assist with the progression of the sale! At all times I felt supported and able to ring Claire and the Team and be sure that I got the answers I needed! A very professional and able service - thank you! Jessica...
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Comment on agent fees
The fees were acceptable.
Was this helpful? Yes
Aug 19,2016
Minithumbup
Jay Williams
Sean Darlow
By: 'Eddie'
Aug 19,2016
1 people found
this helpful
I researched estate agents in the area before I signed up and the way in which Jay and Claire spoke with me made me feel that they really would be looking to get the best deal for me whilst also being realistic. I knew I was putting the flat on the market at a time where there could be some issues as the referendum was fast approaching and they acknowledged the potential pitfalls but reassured me with great local market knowledge and were honest and friendly in our calls. The flat went on the ma...
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Comment on agent fees
Fees were really good when compared to the other agents.
Was this helpful? Yes
Aug 19,2016
Minithumbup
Jay Williams
Sean Darlow
By: 'Happy Client!'
Aug 19,2016
1 people found
this helpful
I was introduced to Spencer's initially whilst my sister was organising a valuation for our late Father's property. My sister mentioned how Jay Williams of Spencers offered an honest opinion without pressure which was appreciated and noted during this time. By coincidence, I was also looking to relocate and made an offer on a property Spencers were advertising. The property was sought after and Jay did a great job securing it for us, which we are greatful for. Once our sale was secure, Sean Dar...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 18,2016
Minithumbup
Jay Williams
Sean Darlow
By: 'R Watson'
Aug 18,2016
2 people found
this helpful
Brilliant sale and well handled throughout. Even aided in helping my tenants find a new home before sale completion. Highly recommended....
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Comment on agent fees
Very fair fees and happy to match / beat other agents.
Was this helpful? Yes
Aug 09,2016
Minithumbup
Tracey Ramsay
By: 'Moonstruck'
Aug 09,2016
2 people found
this helpful
Tracey was so helpful and efficient in finding our latest tenant. We went on holiday and on our return she had fixed everything.What more could you ask for? She stepped outside her normal working hours to meet our previous tenant with usual good nature. She certainly went more than the extra mile for us. What an asset she is for Spencers. Thanks a lot Tracey...
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Comment on agent fees
Very well worth the result
Was this helpful? Yes
Jul 28,2016
Minithumbup
Tracey Ramsay
By: 'An agent that listens'
Jul 28,2016
1 people found
this helpful
Like most anxious clients, I had specific requirements for my new home. As I live in the Midlands and do not know London that well; I contacted a broad range of letting agents detailing what I required and my availability to travel down and view. After several disappointments, I have to say Tracey was the only agent that truly listened. Not only did she suggest appropriate properties but she also encouraged me to consider alternate solutions to my needs. Consequently, the one and only visit ...
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Comment on agent fees
Competitive
Was this helpful? Yes
Jul 25,2016
Minithumbup
Tracey Ramsay
By: 'A H'
Jul 25,2016
1 people found
this helpful
It is always very difficult for us to find good reasonably priced properties for rent that are dog friendly. And letting agencies usually don't care much... Sorry, no pets allowed, byeee is a typical response I've got many many times when calling agencies. But Tracy has been very helpful, she understood what we were looking for, went the extra mile, and recommended the property that was a perfect match for us, although the rent was above our budget, she insisted that we view it, and promised to ...
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Was this helpful? Yes
Jul 25,2016
Minithumbup
Tracey Ramsay
By: 'A H'
Jul 25,2016
1 people found
this helpful
It is always very difficult for us to find good reasonably priced properties for rent that are dog friendly. And letting agencies usually don't care much... Sorry, no pets allowed, byeee is a typical response I've got many many times when calling agencies. But Tracy has been very helpful, she understood what we were looking for, went the extra mile, and recommended the property that was a perfect match for us, although the rent was above our budget, she insisted that we view it, and promised to ...
read full review
Was this helpful? Yes
Areas covered
  • IG8
  • Woodford Green
    Wanstead
    Highams Park
  • E18
  • Chingford
    Bukchurst Hill
    Hainault
  • Loughton
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £165,000
  • Max: £3,600,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TDS SAGEagent My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
83 1 163 1 85 1 68 0 5 2
Tracey Ramsay Tracey Ramsay
Senior Negotiator
226 reviews

About Tracey - View full profile
Jay Williams Jay Williams
Sales Manager
94 reviews

About Jay No description set View full profile
Adrian Sinclair Adrian Sinclair
Area manager
12 reviews

About Adrian - View full profile
Jo shemilt Jo shemilt
Administrator
10 reviews

About Jo - View full profile
Sean Darlow Sean Darlow
Sales Co-ordinator
53 reviews

About Sean - View full profile
Chelsea-Leigh Hersom Chelsea-Leigh Hersom
Sales Consultant
5 reviews

About Chelsea-Leigh No description set View full profile
Jay Patel - upload your photo Jay Patel
1 reviews

About Jay No description set View full profile
Daniela  - upload your photo Daniela
1 reviews

About Daniela No description set View full profile
Martin Baulch - upload your photo Martin Baulch
1 reviews

About Martin No description set View full profile

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Fees

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Last updated at 9:34 AM 06/11/2017 by allAgents

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Keith Cross (Operations Director) at keith.cross@spencersproperty.co.uk or telephone 020 7729 5222
Last updated at 9:34 AM 06/11/2017 by allAgents

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