Portico We're Portico, an award-winning London agent with 18 branches across London and Essex. We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind. We also offer a premium Airbnb management service, and a cost-effective Handyman service. As you might expect, we are members of Read full description... ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch! Click here if you'd like to find out how much your property is currently worth in 60 seconds! We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
Portico

322 West End Lane West Hampstead, London
Greater London
NW6 1LN

020 7794 1000
Website not available

Properties for Sale
Properties to Rent

Sep 06,2017
Minithumbdown
By: 'Cst'
Sep 06,2017
3 people found
this helpful
I would urge future tenants to read the one star reviews left, as I am having a very similar problem and these seem to be closer to the truth. The agency is very unresponsive when we contact them, but very proactive when chasing tenants for ...
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Comment on agent fees
Fees are very high as renewal jobs are always mishandled (3rd time to sign a contract now and not thinking to do so a 4th time)
Was this helpful? Yes
Mar 24,2017
Minithumbup
By: 'Shirley'
Mar 24,2017
0 people found
this helpful
Camille has been brilliant over the years we have had dealings with her as our renewals coordinator. She is always well in advance when informing us and our tenants about the contract renewal and certificates etc. She readily amends details as requested and keeps us ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Nov 18,2016
Minithumbup
By: 'm.'
Nov 18,2016
0 people found
this helpful
Ms McQueen had always been so helpful. She is very intelligent and warm-hearted, most importantly reliable. Therefore, it was really easy for me to contact her whenever I need some help. I will recommend the said lady to anyone who would like to find the ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 02,2014
Minithumbdown
By: 'AB'
Nov 02,2014
3 people found
this helpful
When viewing the flat we were very happy with the agent who showed us around. She was very helpful and informative when we called and asked questions to help us decide whether to choose the flat. However, that agent left the company and our treatment ...
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Comment on agent fees
Expensive considering they did minimal work, with little effort.
Was this helpful? Yes
By: Sophie Durkin
Nov 03, 2014
View all comments (1)
Edmund Cude would love the chance to address this review, if you could please provide us with further information as to who you are, we will be in touch. Thank you ...
Jun 24,2014
Minithumbup
By: 'Tom W'
Jun 24,2014
1 people found
this helpful
Lisa showed us around the property and was very clear on the works that they were getting the landlord to approve. She was very friendly but never led us on at all. Always very clear on what the landlord would and wouldn't do. We were ...
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Jun 10,2014
Minithumbup
By: 'Vicky Peterson'
Jun 10,2014
0 people found
this helpful
I let my flat through Edmund Cude and found their service to be excellent. They were incredibly thorough in screening potential tenants and tireless in their efforts to secure viewings. Both Lindsay and Charlotte were incredibly helpful in advising and assisting me both with the ...
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Mar 31,2014
Minithumbdown
By: 'CUNextTuesday'
Mar 31,2014
4 people found
this helpful
This agency is utterly pathetic. They have been difficult and unresponsive since we moved in a year ago. We have repeatedly requested basic maintenance issues to be addressed. They have no respect or common courtesy to even reply to most of our repeated requests. One ...
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Was this helpful? Yes
Mar 20,2014
Minithumbup
By: 'IK'
Mar 20,2014
1 people found
this helpful
always very polite, friendly and helpful throughout the letting process. She was also very patient with us when we asked for more time to think about things, which is a rare commodity in London estate agents, many of whom are excessively pushy...
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Was this helpful? Yes
Oct 23,2013
Minithumbup
By: 'Ali'
Oct 23,2013
0 people found
this helpful
Edmund Cude and particularly TJ, were really helpful in assisting us to secure a flat to rent. They were able to find us a number of potentially suitable places - and ultimately a perfect one, by asking us lots of questions about exactly what we ...
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Was this helpful? Yes
Aug 12,2013
Minithumbup
By: 'Layla'
Aug 12,2013
1 people found
this helpful
This was by far the best property agents I have dealt with since moving to London 4 years ago. Our agent was very informative, helpful and flexible throughout the process. She worked on our behalf to address any concerns we had and happily approached the landlord ...
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Was this helpful? Yes
Aug 06,2013
Minithumbup
By: 'Jenna'
Aug 06,2013
0 people found
this helpful
To be straightforward, we had a very good experience with Edmund Cude. TJ was very helpful in finding a flat that fit our needs. We are from Canada, and flat hunting here was new to us, but TJ made it a very positive experience by ...
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Was this helpful? Yes
May 22,2013
Minithumbup
By: 'Miss Gill'
May 22,2013
0 people found
this helpful
Fantastic service from Edmund Cude in West Hampstead and Ross in lettings was particularily professional which made the whole process fairly hassle free. Agency fees seem on the high side but the service was very good....
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Apr 17,2013
Minithumbdown
By: 'Repeat User'
Apr 17,2013
3 people found
this helpful
I found using this agent a very frustrating and difficult experience. I understand that they are working on the Landlords behalf, but some degrees of flexibility would be helpful. My issues in no particular order were:- >Refused initially to put our offer forward, ...
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Was this helpful? Yes
Apr 08,2013
Minithumbup
By: 'mc'
Apr 08,2013
0 people found
this helpful
Overall a good experience, seemed to be very thorough. good communication and friendly. Felt a little pressured at times with some unrealistic deadlines for completion of paperwork etc but on the whole, very pleased with the service provided....
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Mar 16,2013
Minithumbup
By: 'Patti'
Mar 16,2013
0 people found
this helpful
Pleasant, courteous, efficient and professional describes my experience with Lydia. From first contact to signing only took a week. She chose a property that fit our requests from the start and did not waste our time looking at multiple properties. She stayed on top of ...
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Feb 03,2013
Minithumbup
By: 'Brendan'
Feb 03,2013
0 people found
this helpful
Staff were very helpful and professional. Accommodated our requests promptly and explained each step of the process very clearly. Made the whole move much quicker and smoother than it could have been....
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Was this helpful? Yes
Jan 18,2013
Minithumbup
By: 'Floris'
Jan 18,2013
0 people found
this helpful
Lydia provided professional and friendly service. We had two viewings. Lydia was very prompt with responses to questions. Overall a smooth process...
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Was this helpful? Yes
Dec 04,2012
Minithumbup
By: 'Rupert Stewart-Smith'
Dec 04,2012
0 people found
this helpful
I much appreciate the help given to sort out the income and expenditure involved in these three flats. Finding a tenant is an important task, but the back-up required for the tenancy to run smoothly, is also important....
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Was this helpful? Yes
Nov 28,2012
Minithumbup
By: 'MK'
Nov 28,2012
0 people found
this helpful
Very good execution from the team at Edmund Cude - prompt and professional. Kudos to the team (Sanjay Virdi, Joshua Edlington, Nicola Murphy, Natalia Molina, Alina Banionyte, David Lowry, Andrie Neophytou and Jason Conboy). Keep up the good work!...
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Nov 21,2012
Minithumbup
By: 'Tom - Clapham Junction'
Nov 21,2012
0 people found
this helpful
Sophie was an excellent lettings agent. She was timely and well presented and most importantly listened She understood all our needs and listen to what we had to say and help convey this to the prospective landlord which led to us renting the property we ...
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Nov 13,2012
Minithumbup
By: 'SHAB'
Nov 13,2012
0 people found
this helpful
I was a letting client of West End Estates an agent with an excellent local niche in NW6 who were bought by Edmund Cude. Edmund Cude improved systems and reporting quickly and also allowed monthly payment of commission which is great for my cash flow. ...
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Oct 01,2012
Minithumbup
By: 'Netza'
Oct 01,2012
0 people found
this helpful
A smooth and efficient process. Exactly what you need when moving home. No hassles! The agents focused exactly on the tenants needs....
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Was this helpful? Yes
Aug 13,2012
Minithumbup
By: 'Jerry'
Aug 13,2012
0 people found
this helpful
I have used many letting agents in the passed and I have been very impressed in particular with Edmund Cude in West End Lane. After my experience with them I can clearly say that it is easier to work with a lettings only agent as ...
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Was this helpful? Yes
Aug 09,2012
Minithumbup
By: 'USA_WestHampstead'
Aug 09,2012
0 people found
this helpful
Making a move overseas is very stressful and time consuming. Moving with a pet is even harder. I wote and spoke to many agents when searching for a property. Gina at Edmund Cude was by far the most proactive. She didn\'t just write back ...
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Was this helpful? Yes
May 10,2012
Minithumbup
By: 'SarahF'
May 10,2012
0 people found
this helpful
My dealings with Edmund Cude have been terrific - they are always responsive and helpful. And as a long-distance landlord this gives me huge peace of mind. I had a particularly difficult and unreasonable tenant, and they were able to take the stress and pain ...
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Mar 23,2012
Minithumbup
By: 'Amy'
Mar 23,2012
0 people found
this helpful
I was really impressed with Edmund Cude, they were the only agency to really try and find out what we were looking for, and spent time talking to us and trying to understand what our priorities were. They kept to what we were interested in ...
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Was this helpful? Yes
Feb 06,2012
Minithumbup
By: 'SU'
Feb 06,2012
0 people found
this helpful
We found our place by just spending couple of hours. The Agent took detailed requirements from us and showed us only the places we would like. The frustrating thing I experienced with other agents is they try to change your mind or sell what they ...
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Was this helpful? Yes
Areas covered
  • NW6
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
67% customers were satisfied with fees 50% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 0 18 3 0 0 0 0 0 1

Fees

No fees set.
Last updated at 2:29 PM 30/10/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 2:29 PM 30/10/2017 by allAgents

Awards won by Portico, London NW6 1LN

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