• Staff picture
    Molly
  • Staff picture
    Adam
  • Staff picture
    Claudiu
Portico We're Portico, an award-winning London agent with 18 branches across London and Essex. We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind. We also offer a premium Airbnb management service, and a cost-effective Handyman service. As you might expect, we are members of Read full description... ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch! Click here if you'd like to find out how much your property is currently worth in 60 seconds! We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
Portico

1 Theberton Street Islington, London
Greater London
N1 0QY

020 7354 3283
Website not available

Properties for Sale
Properties to Rent

“AVOID...”

Sep 29,2018
Minithumbdown
By: 'Avoid'
Sep 29,2018
1 people found
this helpful
Avoid letting from Portico at all costs. We rented in the Highbury and Islington area and received what can only be described as shockingly awful customer service. Almost all our emails over the course of the year have been ignored from broken boilers to how ...
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Was this helpful? Yes

“Incompetent...”

Sep 04,2018
Minithumbdown
By: 'Anytka'
Sep 04,2018
2 people found
this helpful
They do not know how to read their own contract. I was charged for cleaning which I did. The report from the clerk showed that the flat was left professionally clean, I asked why they took money for cleaning? the reply was an outrageous lie: &...
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Was this helpful? Yes

“Head office is the worst...”

Jul 25,2018
Minithumbdown
By: 'JBlack'
Jul 25,2018
1 people found
this helpful
It's been a full month since our moving out date and no updates from Portico on our deposit. We have requested it for the 3rd time and still no communication from Portico. Portico also likes to take advantage of their clients. Despite clearly stating ...
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Comment on agent fees
Extremely bad. Very high and no management of flats.
Was this helpful? Yes

“Review...”

Jul 25,2018
Minithumbdown
Molly
By: 'Matt Hardy'
Jul 25,2018
0 people found
this helpful
I was very impressed with Molly for a number of reasons. She was punctual for every visit and replied to any email or questions very quickly. She was also able to facilitate between ourselves as tenants and the landlord while providing advice which pretty quickly ...
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Comment on agent fees
N/A
Was this helpful? Yes

“House renting made easy...”

Apr 20,2018
Minithumbup
Molly
By: 'Lidija'
Apr 20,2018
0 people found
this helpful
I would highly recommend Molly and Portico agency to everybody. Molly was extremely helpful, she made the renting process very easy, answered all my questions on a timely basis (I just moved to UK and renting process in London was new for me). I saw ...
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Was this helpful? Yes
Feb 20,2018
Minithumbup
Molly
By: 'Adam'
Feb 20,2018
0 people found
this helpful
Myself and my brother were looking for a property to rent in London. We saw 2 properties with Molly Derbyshire. We were impressed by the professional attitude and thoroughness, it is also very gratifying when you know there will be an almost instant response to any ...
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Was this helpful? Yes
Feb 09,2018
Minithumbup
Adam
By: 'Juliet & Chris'
Feb 09,2018
1 people found
this helpful
Adam has shown an exceedingly high degree of dedication in helping us find new tenants for our flat in a lax period in the rental marker (January) and succeeded in finding appropriate tenants suited to us with a minimum voidperiod . I cannot recommend him highly ...
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Comment on agent fees
A little higher than average but I expect that as they offer higher than standard service (we have used them since 2011).
Was this helpful? Yes
Feb 07,2018
Minithumbup
Molly
By: 'AVG'
Feb 07,2018
1 people found
this helpful
Molly was friendly, available at all times, diligent, looking at all details and delivered us with a good customer service...
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Was this helpful? Yes
Jan 22,2018
Minithumbup
By: 'Gary'
Jan 22,2018
0 people found
this helpful
Had the occasion to ask for a remplacement annual statement of account for tax purposes, and the item was sent by return to me and my accountant. An excellent, expeditious and courteous service....
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Was this helpful? Yes
Jan 18,2018
Minithumbup
Molly
By: 'Ruth Lewis'
Jan 18,2018
1 people found
this helpful
Molly was polite, helpful and punctual when we arranged to visit the property. When she was unable to answer a question, she was very quick to find an answer and let us know. We were very satisfied with the service....
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Was this helpful? Yes
Jan 18,2018
Minithumbup
Molly
By: 'Daniel Cole'
Jan 18,2018
0 people found
this helpful
Molly handled our letting very professionally and was quick and responsive at every stage of the process. We will definitely be referring Portico to friends and family....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 27,2017
Minithumbdown
By: 'Angry tennant'
Oct 27,2017
4 people found
this helpful
Responsive and helpful until payment received and contracts signed, then silence. Numerous issues in my property, endless emails sent and voicemails left to no response....
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Was this helpful? Yes
Oct 10,2017
Minithumbdown
By: 'Portico'
Oct 10,2017
2 people found
this helpful
An awfully poor agency that does not bother about you once they've collected the initial payments. We moved into a flat that was not professionally cleaned and some areas were left terribly unhygienic (food still in the microwave for example). When we told our ...
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Was this helpful? Yes
Sep 20,2017
Minithumbdown
By: 'M.O.'
Sep 20,2017
7 people found
this helpful
Chose the flat after seeing central heating radiators in all rooms. Turns out the agent omitted to mention that the central heating wasn't working. Despite admitting that this was their fault, they have refused to rectify. On top of this the man in charge does ...
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Was this helpful? Yes
Sep 19,2017
Minithumbdown
By: 'Sanna'
Sep 19,2017
4 people found
this helpful
Really bad experience. Property manager was extremely rude and declined to answer any questions asked, communication was poor ad the flat was left in a horrendous condition by the previous tenants....
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Was this helpful? Yes
By: Kunal Khemlani
Oct 10, 2017
View all comments (2)
The handyman was arranged 4 days after we notified portico first of all. Also, Portico did not inform us that the handyman was going to enter our flat without us being there and we had to find out ourselves on the day when we called in. We did not appreciate the handyman entering our flat without our consent. ...
Sep 10,2017
Minithumbdown
Claudiu
Adam
By: 'Mark'
Sep 10,2017
3 people found
this helpful
* Good until they receive any money. Rebecca showed us round the flat and was very friendly and helpful. We were then handed to Claudiu who accepted our holding deposit without problem. The process of reference collection was slow and required us emailing to chase what ...
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Comment on agent fees
It is well known that the fees are expensive for this letting agents and you would expect the service to reflect this - it does not.
Was this helpful? Yes
Aug 08,2017
Minithumbup
By: 'Elizabeth and Jan'
Aug 08,2017
0 people found
this helpful
Rebekah was extremely helpful and responsive to all of our questions. She was also very efficient and thorough in facilitating all of the stages in the renting of our new flat. We are very grateful for her assistance and would definitely recommend her service (and ...
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Was this helpful? Yes
Jul 05,2017
Minithumbup
By: 'abc'
Jul 05,2017
1 people found
this helpful
Since moving into our rental flat in March, Alicja Skuza has been an excellent manager of the property. She has been prompt to reply to and follow up on enquiries, quick to arrange repairs, and polite and professional in her communication. Thanks Alicja....
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Comment on agent fees
These fees are exorbitant. We managed to bargain them down but not as far as we would like. I am looking forward to new laws coming into place that ban these fees -- in my view it is an extortionate and unfair practice that prospective tenants should not be subjected to.
Was this helpful? Yes
May 06,2017
Minithumbdown
By: 'Frank'
May 06,2017
2 people found
this helpful
One of the most unprofessional experience in renting I have ever lived, avoid this company at all costs. They managed to literally fail every possible thing in tenancy, cleaning, contracts, payments, delivery of keys, to name a few. Don't waste your time with them....
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Comment on agent fees
Agent fees are reasonable
Was this helpful? Yes
Apr 25,2017
Minithumbup
By: 'Nicole'
Apr 25,2017
0 people found
this helpful
Being new to London, Ben and I really appreciated an honest and reliable agent. Claudiu was helpful, professional and always responded promptly with any questions. Rebekah who conducted our viewing was also extremely helpful and friendly. All in all, Rebekah's team was a delight to ...
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Comment on agent fees
We are new to London but Portico's fees seemed on the higher end compared to our agents we dealt with
Was this helpful? Yes
Dec 28,2016
Minithumbup
By: 'Anna'
Dec 28,2016
0 people found
this helpful
The process was easy to follow and took a little time. Everything mostly online. The staff is helpful. Hope will stay the same! Thank you...
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Was this helpful? Yes
Sep 06,2016
Minithumbdown
By: 'RK'
Sep 06,2016
4 people found
this helpful
Whilst I understand that it is important for there to be a referencing process prior to moving into a property, I must admit that Portico's process was rather extensive and complicated compared to other estate agent companies that I have used in the past. Myself ...
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Comment on agent fees
I thought they were rather expensive in comparison to previous firms I have used.
Was this helpful? Yes
Aug 22,2016
Minithumbup
By: 'Ana'
Aug 22,2016
0 people found
this helpful
Josie makes every day dramas less dramatic - locked keys, leaks & floods, electrics, safety checks and so much more. She is that one special person who replies to your email within hours, and offers the solution in a kind and professional manner. 5 stars employee!...
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Was this helpful? Yes
Jul 19,2016
Minithumbup
By: 'Maaltt'
Jul 19,2016
0 people found
this helpful
Josie is a great property manager. Responsive, responsible, pleasant and reactive. I would let again with Portico because of her....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 08,2016
Minithumbup
By: 'George'
Jul 08,2016
0 people found
this helpful
I have lived in rented accommodation in London for 6 years, and Josie is the best Property Manager I have ever had. Responsive, considerate, professional and charming....
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Was this helpful? Yes
Jun 16,2016
Minithumbup
By: 'George'
Jun 16,2016
0 people found
this helpful
Josie is the best property manager I have had in 10 years. Her organisation and response time were impeccable. We highly recommend her....
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Was this helpful? Yes
May 18,2016
Minithumbup
By: 'Agathe'
May 18,2016
0 people found
this helpful
We are French, it's our first time in London, so it's really helpful to work with Josie. She is always involved and reactive when we need advice or help from her....
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Was this helpful? Yes
May 12,2016
Minithumbup
Adam
By: 'Moggidon'
May 12,2016
0 people found
this helpful
Adam worked hard to find the best tenants.He kept me well informed throughout the vetting process and showed interest and professionalism in his his work....
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Comment on agent fees
Industry standard fees.
Was this helpful? Yes
May 11,2016
Minithumbup
By: 'Graham'
May 11,2016
0 people found
this helpful
Josie's arrangements for my recent change of tenancy have been well managed which has been conducted to my complete satisfaction and that of the tenants also as far as I am aware. Accounting information also has been timely and in good order....
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Comment on agent fees
No change from previous years.
Was this helpful? Yes
May 09,2016
Minithumbup
By: 'quanluu'
May 09,2016
0 people found
this helpful
The service I've experienced at Portico has been exceptional. Daniella initially assisted me with a viewing for a property in the same area and during our conversation she also found another property within walking distance which suited my requirements. I ended up making an offer ...
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Was this helpful? Yes
Areas covered
  • N1
  • N4
  • N5
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
70% customers were satisfied with fees 63% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
20 0 32 17 0 0 0 0 4 1
Staff picture Molly
(6)

Staff picture Adam
(11)

Staff picture Claudiu
(1)

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 11:06 AM 30/10/2017 by allAgents

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