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    Jake Hardy
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    Daniella Waters
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    Kristina Blenkharn
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    Alina Banionyte
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    Charlotte Oborne
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    Chris Price
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    Adam Green
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    Simon Hastings
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    Vanesha Panchal
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    Josie Blanchard
No description for branch.
Portico

1 Theberton Street Islington, London
Greater London
N1 0QY

020 7354 3283

Aug 22,2016
Minithumbup
By:
Aug 22,2016
Featured Review
0 people found
this helpful
Josie makes every day dramas less dramatic - locked keys, leaks & floods, electrics, safety checks and so much more. She is that one special person who replies to your email within hours, and offers the solution in a kind and professional manner. 5 stars employee!...
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Was this helpful? Yes
Jul 19,2016
Minithumbup
By:
Jul 19,2016
Featured Review
0 people found
this helpful
Josie is a great property manager. Responsive, responsible, pleasant and reactive. I would let again with Portico because of her....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
Featured Review
0 people found
this helpful
I have lived in rented accommodation in London for 6 years, and Josie is the best Property Manager I have ever had. Responsive, considerate, professional and charming....
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Was this helpful? Yes
Jun 16,2016
Minithumbup
By:
Jun 16,2016
Featured Review
0 people found
this helpful
Josie is the best property manager I have had in 10 years. Her organisation and response time were impeccable. We highly recommend her....
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Was this helpful? Yes
May 18,2016
Minithumbup
By:
May 18,2016
Featured Review
0 people found
this helpful
We are French, it's our first time in London, so it's really helpful to work with Josie. She is always involved and reactive when we need advice or help from her....
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Was this helpful? Yes
Sep 06,2016
Minithumbdown
By:
Sep 06,2016
2 people found
this helpful
Whilst I understand that it is important for there to be a referencing process prior to moving into a property, I must admit that Portico's process was rather extensive and complicated compared to other estate agent companies that I have used in the past. Myself and my housemates were required to fill in numerous forms and send over a variety of different documents, and if we did not send these over immediately we were directly telephoned or emailed by multiple, different staff members urging us...
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Comment on agent fees
I thought they were rather expensive in comparison to previous firms I have used.
Was this helpful? Yes
May 12,2016
Minithumbup
By:
May 12,2016
0 people found
this helpful
Adam worked hard to find the best tenants.He kept me well informed throughout the vetting process and showed interest and professionalism in his his work....
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Comment on agent fees
Industry standard fees.
Was this helpful? Yes
May 11,2016
Minithumbup
By:
May 11,2016
0 people found
this helpful
Josie's arrangements for my recent change of tenancy have been well managed which has been conducted to my complete satisfaction and that of the tenants also as far as I am aware. Accounting information also has been timely and in good order....
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Comment on agent fees
No change from previous years.
Was this helpful? Yes
May 09,2016
Minithumbup
By:
May 09,2016
0 people found
this helpful
The service I've experienced at Portico has been exceptional. Daniella initially assisted me with a viewing for a property in the same area and during our conversation she also found another property within walking distance which suited my requirements. I ended up making an offer for the property she suggested and she has offered fantastic service throughout the entire process. She's also kept in contact after I have moved in to make sure there were no issues. Josie is the property manager for...
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Was this helpful? Yes
May 06,2016
Minithumbup
By:
May 06,2016
0 people found
this helpful
Since Josie has taken over as property manager I feel I have had the best service to date from Portico. The thing I like best is her timeliness in responding to my queries, especially when I needed to arrange some remortgaging / documentation provision / surveying of property at short notice. I don't think there was a single occasion I didn't have a response same day or early next. Best property manager so far, keep it up....
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Comment on agent fees
Now Josie is managing my property I feel I am now getting better value for money.
Was this helpful? Yes
May 06,2016
Minithumbup
By:
May 06,2016
0 people found
this helpful
It really is a pleasure to work with Josie. Her efficiency, extremely clear answers and kind manners are much appreciated....
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Comment on agent fees
They are ok
Was this helpful? Yes
May 06,2016
Minithumbup
By:
May 06,2016
0 people found
this helpful
Friendly and accommodating. Essentials are occasionally forgotten or not checked on e.g. the tenant not paying service charge which we were then billed for. This had never occurred before. An apology for this would have been a start at easing our annoyance Would probably recommend her...
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Comment on agent fees
management fees are not value for money. excessive for the service we get. The visit/s to review the property should be part of the management fee and not an extra ‚£6o/‚£65. The fee for finding a tenant and doing the references check is acceptable
Was this helpful? Yes
May 05,2016
Minithumbup
By:
May 05,2016
0 people found
this helpful
Josie has a very friendly manner is proactive and resolves issues quickly. She keeps you updates and has excellent communication....
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Comment on agent fees
Good
Was this helpful? Yes
May 04,2016
Minithumbup
By:
May 04,2016
0 people found
this helpful
Josie has been exceptional! She has been contactable and a pleasure to work with all year round, particularly in times where an emergency maintenance issues arose....
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Was this helpful? Yes
May 03,2016
Minithumbup
By:
May 03,2016
0 people found
this helpful
Josie has always been very helpful and quick to respond to maintenance issues at our property - always much appreciated! Thanks!...
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Was this helpful? Yes
Apr 25,2016
Minithumbup
By:
Apr 25,2016
0 people found
this helpful
Good service. Very aware of the market and what tenants require. Very organised at getting essential work done. Josie plans ahead, so everything runs very smoothly....
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Comment on agent fees
Fine
Was this helpful? Yes
Apr 24,2016
Minithumbup
By:
Apr 24,2016
0 people found
this helpful
Josie has been managing our flat, and has been responsive, responsible and professional. We are very pleased with the services provided!...
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Comment on agent fees
Competitive.
Was this helpful? Yes
Apr 24,2016
Minithumbup
By:
Apr 24,2016
0 people found
this helpful
Josie is an asset to Portico. In my 3 years as a Tenant with one of their properties, I never connected as much with the team as I did Josie. She's the absolute best! Respectful of renters' privacy, communicative, answers correspondence quickly, and very approachable. In the future, she'd be my first call if I was to rent or buy a property....
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Was this helpful? Yes
Apr 22,2016
Minithumbup
By:
Apr 22,2016
0 people found
this helpful
great company. efficient. helpful. would recommend to anyone for lettings if a landlord. take the stress out of the process....
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Comment on agent fees
good
Was this helpful? Yes
Mar 08,2016
Minithumbup
By:
Mar 08,2016
0 people found
this helpful
Searching for a north London flat to rent, we found Jesse to be a delight. Thorough, attentive yet never pushy. As well as offering flexible viewing times on our desired property, he also gave appropriate and considerate recommendations that fit our search criteria. He was well informed on the properties in question and always had more documentation to hand. We had several viewings with him and they were always relaxed, at our own pace, never felling like a hard sell. I have no hesitation in...
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Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
Daniella Waters and the team at Portico in Islington were a phenomenal help in finding the perfect flat, walking me through all the necessary application steps, and staying in excellent contact along the way. I really appreciate how responsive the team has been throughout the process and in handling all my queries. Friendly and professional, I highly recommend them....
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Comment on agent fees
Appropriate
Was this helpful? Yes
Oct 14,2015
Minithumbup
By:
Oct 14,2015
0 people found
this helpful
Jesse has been our main contact person since we moved in the apartment he showed us a few months back. He has been professional and helpful since day one making the moving process easy and pleasant. Communication has also been great, we received answers to our request the same day, letting us now we had bee heard as opposed to going days without a simple acknowledgement. I have dealt with a few agencies since I moved to London, and it goes without saying that it often an unpleasant business. Tha...
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Comment on agent fees
Agency fees were alright, not too much or more than the average agency. The added bonus being that they take care of the property on behalf the landlord, meaning that whatever we have paid in fees comes back in service to us.
Was this helpful? Yes
Jul 06,2015
Minithumbup
By:
Jul 06,2015
0 people found
this helpful
By far the best Estate Agents I have dealt with in my time. They are friendly, helpful and a pleasure to deal with. I abhor flat hunting but from first speaking to Alina, through to Simon showing me around and then Jesse Hampel helping with the negotiations, all were delightful to get to the end goal. It is so rare these days for a company to do as they say they will. They WILL call back when they say they will. They WILL email when they say they will. I will absolutely go through them agai...
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Was this helpful? Yes
Jun 04,2015
Minithumbup
By:
Jun 04,2015
0 people found
this helpful
This is the second year that we are dealing with Portico. They gave good advice, they were supportive, especially during the process of letting the second apartment. We appreciate they did not considered the Reference checking fees, which is very fair....
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Was this helpful? Yes
Feb 03,2015
Minithumbdown
By:
Feb 03,2015
2 people found
this helpful
Extremely disappointing service and attitude from these guys. I suspected the agent from the start and in the end i was proven correct. They have a no-care attitude once the tenancy has been signed. There were several things wrong with the house and i was mislead to believe otherwise prior to moving in. They are the types of things you would only notice after living there for a couple of days. The guy in charge of fixing the faults is extremely slack and has a terrible attitude. And is ve...
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What agent could do to change your mind?
Jake Hardy and Chris Price - terrible service. Thats all.
Comment on agent fees
Based on the service, I am not happy with the agents fees.
Was this helpful? Yes
Nov 18,2014
Minithumbup
By:
Nov 18,2014
0 people found
this helpful
Excellent and speedy service, would highly recommend. Simon has been extremely supportive for my first flat in London, he is very prompt to respond to any sort of query. The property report contained a full breakdown of each room, so I did not have to point out any flaws/faults that had not already been identified. Flat was also extremely clean when I moved in which was a huge benefit....
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Comment on agent fees
Paying in two 6 monthly instalments so received a small discount. Considering the monthly rent I would expect the landlord to purchase curtains that fit the windows and are not a foot too short.
Was this helpful? Yes
Nov 17,2014
Minithumbup
By:
Nov 17,2014
0 people found
this helpful
There were two parts to the service received from Edmund Cude during the process of applying for my tenancy. The first part with Simon, involving the flat viewings and any property related follow up questions, was excellent. As well as being very friendly, I received responses to any queries always within the day, usually within the hour by phone. I always felt like we were being taken good care of throughout. Incredibly professional. The second part was with paralegal, which unfortunately w...
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Comment on agent fees
If anyone ever told you they were satisfied with letting agents fees in London they were either lying, or are just now so used to the prices they seem normal. I\'m sure there are some tenants who get their monies worth from these fees, but ultimately changing a couple of names on a pre-baked contract and replying to a handful of phone calls and emails hardly constitutes half a grand. Clearly due to incredibly high demand, London is breeding a rather detached environment for both lettings and sales. I\'m yet to meet anyone who either enjoys dealing with a letting agent, or feels they\'re paying fees commensurate with the service they received. For something as simple as showing tenants properties, and safely facilitating the transference of documentation between tenants and landlords, it\'s bizarre how so many cannot accomplish this feat without leaving their customers disproportionately out of pocket, and only relieved they have at least 12 months before they have to start the whole process again. Finding a new flat should also be exciting, not just draining.
Was this helpful? Yes
Nov 17,2014
Minithumbup
By:
Nov 17,2014
0 people found
this helpful
As two individuals looking to rent our first flat we found the service we received from Edmund Cude excellent. The lettings staff and the legal department were helpful and patient. Answering our questions and supporting us with the process as it developed. They responded immediately to queries and provided a "bridge" between us and the landlord. We had one day in London to secure a property and saw several estate agents, our very first meeting with Simon, who arranged our first view...
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Was this helpful? Yes
Sep 24,2014
Minithumbdown
By:
Sep 24,2014
2 people found
this helpful
From the outset of the tenancy (Sept 2013) this has been the worst letting agent I have ever dealt with. The flat was not cleaned - not even domestically let alone professionally - with dirty broken items (broken vacuum cleaner, stained/dirty and wet duvet, some dirty towels etc) left in the flat just strewn on the floor, despite asking at our initial viewing for it to state in the contract that any such items should be removed prior to our moving in. The dishwasher (again in the contract to be ...
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Was this helpful? Yes
May 20,2014
Minithumbup
By:
May 20,2014
0 people found
this helpful
I have been with Edmund Cude for several years and they have been remarkably helpful. Every aspect of their service has been timely, efficient and professional. I live abroad so it is extremely reassuring to have such an experienced and attentive company dealing with my property. Both myself and our tenants have been very happy with their service....
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Was this helpful? Yes
May 12,2014
Minithumbup
By:
May 12,2014
0 people found
this helpful
From the time I leased my flat through Edmund Cude as well as the entire move in process, my estate agent and property managers from the company have provided me with excellent service. They were always available to answer questions and have acted with the utmost professionalism. Moreover, with the move in process and flat maintenance, they always respond to my requests promptly going above and beyond to ensure my rental experience is a positive one. Michael and Joanna, even worked around the cl...
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Was this helpful? Yes
Jan 27,2014
Minithumbdown
By:
Jan 27,2014
1 people found
this helpful
They were helpful during the flat hunting phase, although attitude quickly changed once we put down a deposit. They misquoted how much fees we need to pay for screening / referencing (c.£200) knowing that both I and my wife will be living in the flat, only to charge us c.£400 afterwards because we now have "two tenants". Landlord is nice but extremely laid back. Edmund Cude was slow to help liaise. When it came to lease renewal negotiation, the corresponding agent did n...
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Was this helpful? Yes
Oct 30,2013
Minithumbdown
By:
Oct 30,2013
4 people found
this helpful
"Our aim is to provide our landlords with the best quality tenants We achieve this in two ways: firstly, we generate a large choice of tenants by advertising widely and secondly, we subject each tenant to a thorough reference checking process to eliminate any unsuitable applicants." I was one of these quality tenants who rented through Edmund Cude (EC). All I can say is its a shame they arent a quality agent. My \'thorough reference checking process\' consisted of being charge...
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Was this helpful? Yes
Oct 29,2013
Minithumbup
By:
Oct 29,2013
0 people found
this helpful
Excellent service - Chris Price found us a flat that fitted our requirements perfectly and helped us to negotiate an affordable rent with the landlord. We are very happy!...
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Was this helpful? Yes
Jul 31,2013
Minithumbdown
By:
Jul 31,2013
8 people found
this helpful
Dear prospective tenants of Edmund Cude Islington, I would like to pass on to you a few pieces of wisdom I have gained in my last year renting with this agency. I hope that you will find this information useful: They misled us. We were concerned about clear damage to the ceiling from leaks and were informed that this had already been fixed, the damage was old and a paint job was all that required. We moved in August and discovered in the autumn when it began to rain that this was not th...
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What agent could do to change your mind?
I would appreciate organization and competency in the agents, as well as training in customer service. If they are going to charge the highest fees I have ever seen, they should make an inventory mandatory for the landlord or they should reduce their fee in the case of no inventory. They should not lie about the condition of the property to the tenants and they should not rent flats that are legally uninhabitable - i.e. raining inside, dangerously crumbling ceiling.
Was this helpful? Yes
Areas covered
  • N1
  • N4
  • N5
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 89% accuracy of agent's valuations
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From Landlords From Tenants From Vendors From Buyers Other
18 0 24 7 0 0 0 0 3 1
Jake Hardy - upload your photo Jake Hardy
0 reviews

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Daniella Waters - no image available Daniella Waters
Lettings Consutant
1 reviews

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Kristina Blenkharn - upload your photo Kristina Blenkharn
1 reviews

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Alina Banionyte - upload your photo Alina Banionyte
12 reviews

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Charlotte Oborne - upload your photo Charlotte Oborne
7 reviews

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Chris Price - upload your photo Chris Price
1 reviews

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Adam Green Adam Green
9 reviews

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Jesse Hampel Jesse Hampel
Lettings Consultant
3 reviews

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Simon Hastings - no image available Simon Hastings
Lettings Negotiator
4 reviews

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Vanesha Panchal - upload your photo Vanesha Panchal
1 reviews

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Josie Blanchard - no image available Josie Blanchard
Property Manager
17 reviews

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Last updated at 11:04 AM 12/11/2014 by allAgents

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Last updated at 11:04 AM 12/11/2014 by allAgents

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