Portico
Ilford, IG1
4.6/5, 237 reviews
96% recommended
94% sales valuation accuracy
95% sales fee satisfaction
Spencers is now Portico!After merging with award-winning agent Portico, we now have a network of 18 branches throughout London and Essex, as well as a new range of unique services.Our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all ... show more Spencers is now Portico!

After merging with award-winning agent Portico, we now have a network of 18 branches throughout London and Essex, as well as a new range of unique services.

Our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind. We also offer a premium Airbnb management service, and a cost-effective Handyman service.

Though our name and logo may have changed, we still have the same fantastic team, who are committed to providing excellent customer service and have our client's best interests at heart.

As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance.

If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. We're a friendly bunch!

Click here if you'd like to find out how much your property is currently worth in 60 seconds!

We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Opening Hours
Address

Portico
207 Cranbrook Road
Redbridge,Ilford
Greater London
IG1 4TD
020 8518 5411

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 95% £132,500 £555,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
79 1 91 6 23 0 28 0 7 2
Areas covered
  • Ilford
    Seven Kings
    Goodmayes
  • Chadwell Heath
    Barking
    Dagenham
  • Gants Hill
    Barkingside
    Hainult
    Newbury
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Lettings TDS
Latest Properties

No Properties

“Excellent service...”

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Feb 26,2019
Minithumbup
By: 'Lucy'
Feb 26,2019
0 people found
this helpful
I don't usually leave reviews but after the professional service me and my boyfriend received from the team here In Ilford, I feel I needed to. Thank you very much to Christos for helping us find our first flat to rent in Romford he has ...
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Comment on agent fees
Good
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“Pathetic...”

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Feb 12,2019
Minithumbdown
By: 'Ashwini'
Feb 12,2019
1 people found
this helpful
Just dont waste your time and money in this agency. Not worth it! Neither they respond to your email , nor they pick up your call and answer. Our electric hob in kitchen isnot working from past 25 days. Even after our repeated attempts no one from ...
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“The worst agency...”

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Jan 29,2019
Minithumbdown
By: 'Vanessa P Garcia'
Jan 29,2019
1 people found
this helpful
They don't care about ANYTHING, they don't keep the CONRACT. If you have a problem, they don't pick up the phone, if you're lucky you can speak with someone but he will transfer your call with another department and like that, you just waste your ...
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Was this helpful? Yes
By: Mrs Patel
Feb 01, 2019
View all comments (1)
I got confused before, but if you are renting in E12 you should speak to the forest gate team on 70 Woodgrange Road. I don't think Ilford office would deal with this. I hope this helps you... Mrs Patel ...

“Excellent service...”

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Dec 14,2018
Minithumbup
Nina
By: 'S. Shah'
Dec 14,2018
0 people found
this helpful
Very very happy with the service Portico Ilford provided. Ms Nina K and Mr Christos A didn't only find me a suitable tenant for my property they also kept me updated along the way with viewing feedback and once the tenant was found Mr Christos ...
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Comment on agent fees
Good
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“Unprofessional and worst estate agent ever seen...”

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Aug 30,2018
Minithumbdown
Nina
By: 'Aishaa'
Aug 30,2018
2 people found
this helpful
Portico under branch manager ms nina kaur took holding deposit of £500 on 31 of july 2018 for two bed flat. Clearly mention that a family moving with two children under 6 kids before end of summer holidays. They lied the landlord about us and lied us about the ...
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Comment on agent fees
very bad.
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“I would gladly work with Ken again in the future ......”

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Feb 18,2018
Minithumbup
By: 'Richard'
Feb 18,2018
0 people found
this helpful
I would gladly work with Ken again in the future to purchase a property. Ken is very personable and clearly enjoys meeting clients and prospective buyers. I found him to be an honest and reliable person to work with to reach a deal with the ...
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Comment on agent fees
n/a
Was this helpful? Yes

“Thank You Aaqib Gondal for all your help! So professional ......”

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Feb 15,2018
Minithumbup
By: 'H Abdelruhman'
Feb 15,2018
0 people found
this helpful
Thank You Aaqib Gondal for all your help! So professional and helpful with excellent customer service, would definitely recommend! Many thanks!...
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Comment on agent fees
Good!
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“Jo is very professional and very helpful.She is always ......”

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May 13,2016
Minithumbup
By: 'victor singh'
May 13,2016
0 people found
this helpful
Jo is very professional and very helpful.She is always happy and smiling !Her knowledge is also excellent and answered all my concerns and questions...
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Comment on agent fees
The fees are fair after all I buy up to a standard and not down to a price!
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“Recommend if you would like to be robbed. We were ......”

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Apr 12,2016
Minithumbdown
By: 'Muhammed'
Apr 12,2016
7 people found
this helpful
Recommend if you would like to be robbed. We were waiting for your deposit 3 months, they took 100 pounds of us just for cleaning dust from radiators (the check-up was a week after I handed the keys back so I am assuming he dust appear in ...
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“Gemma has been absolutely incredible to deal with over a ......”

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Apr 05,2016
Minithumbup
By: 'CPhillips'
Apr 05,2016
2 people found
this helpful
Gemma has been absolutely incredible to deal with over a few tricky issues with my rental property. Being an overseas landlord it's extremely important to feel that your property is in good hands and I definitely feel that way about Gemma. She is very helpful, ...
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“Spencer Properties the agents working here are marvellous people. Their ......”

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Mar 29,2016
Minithumbup
By: 'Olachris'
Mar 29,2016
0 people found
this helpful
Spencer Properties the agents working here are marvellous people. Their customer service support was very good. I will always recommend them. Many thanks....
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Comment on agent fees
Good
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“Gemma and Jo were very helpful and made the moving ......”

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Mar 25,2016
Minithumbup
By: 'K Daniels'
Mar 25,2016
0 people found
this helpful
Gemma and Jo were very helpful and made the moving in process nice and easy for me. Would use the same agents again....
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Comment on agent fees
Reasonable fees, as expected.
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“The service received was excellent, from start to finish everything ......”

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Mar 01,2016
Minithumbup
By: 'Vicky'
Mar 01,2016
0 people found
this helpful
The service received was excellent, from start to finish everything explained clearly, and proceeds very quick and efficient, would definitely use again and recommend to others...
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Comment on agent fees
Fees fair, worth the good service received.
Was this helpful? Yes

“Joanne is a good worker and I received excellent response ......”

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Feb 19,2016
Minithumbup
By: 'Dr Husain'
Feb 19,2016
1 people found
this helpful
Joanne is a good worker and I received excellent response from her when I had any issues regarding my property....
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Comment on agent fees
fair
Was this helpful? Yes

“She helped me with all my enquiries ... Very happy with ......”

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Dec 18,2015
Minithumbup
By: 'Braghis Alina'
Dec 18,2015
0 people found
this helpful
She helped me with all my enquiries ... Very happy with her services. She respond to all my questions. Good staff. Big Thank you...
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“Joanne was extremely helpful throughout the purchase of my property, ......”

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Dec 11,2015
Minithumbup
By: 'Tanveer'
Dec 11,2015
1 people found
this helpful
Joanne was extremely helpful throughout the purchase of my property, providing information about the house in the first instance and then at each stage of the buying process. She always went out of her way to make sure my questions were answered and frequently chased ...
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“Joanne Edney was the perfect agent. Stayed in touch and ......”

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Dec 03,2015
Minithumbup
By: 'DW'
Dec 03,2015
1 people found
this helpful
Joanne Edney was the perfect agent. Stayed in touch and pushed the sale forward without causing any upset or problems. Lived up to client expectations!...
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“Matt has been extremely supportive though out the whole exercise ......”

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Nov 26,2015
Minithumbup
By: 'George'
Nov 26,2015
0 people found
this helpful
Matt has been extremely supportive though out the whole exercise involved in setting up, and letting our property. His knowledge, expertise and professional manner made it a pleasure dealing with him and he is a great credit to Spencers and I would have no hesitation ...
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“I let my property recently through Spencers where Gemma White ......”

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Nov 20,2015
Minithumbup
By: 'Kevin'
Nov 20,2015
0 people found
this helpful
I let my property recently through Spencers where Gemma White dealt with the letting. Gemma was very helpful and professional through out the process and kept me informed at all times. Jo Shemilt was also very helpful in finalising details of the lease. I would ...
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“Provided excellent service throughout the tenancy process. The whole tenancy ......”

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Nov 16,2015
Minithumbup
By: 'Raja'
Nov 16,2015
0 people found
this helpful
Provided excellent service throughout the tenancy process. The whole tenancy process was smooth without any hassles....
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“This is my first time letting a property so I ......”

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Nov 16,2015
Minithumbup
By: 'Adnan'
Nov 16,2015
0 people found
this helpful
This is my first time letting a property so I opted for the fully-manage service. Matt at Spencers took the time to walk me through the process explaining items clearly and ensuring that questions were answered to my satisfaction. The property was rented very quickly ...
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“overall very good experience. Had been with Spencer for over 2 ......”

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Nov 03,2015
Minithumbup
By: 'Pinkesh'
Nov 03,2015
2 people found
this helpful
overall very good experience. Had been with Spencer for over 2 years and they are best. will strongly recommend others....
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“Joanne has been brilliant with the sale of my property ......”

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Nov 03,2015
Minithumbup
By: 'kerrie rycroft'
Nov 03,2015
2 people found
this helpful
Joanne has been brilliant with the sale of my property after they have rented it out for me for the last 15 years without any problems. The sale was doomed from the start (or so it felt!) but Joanne has never given up and has always ...
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“Matt helped me and advised me in the letting process ......”

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Nov 02,2015
Minithumbup
By: 'Vijay'
Nov 02,2015
1 people found
this helpful
Matt helped me and advised me in the letting process of my property, as this was my first property I am letting out . He was at hand to answer any questions I had. Very good service....
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“This is the second time we have used Joanne, and ......”

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Oct 29,2015
Minithumbup
By: 'Latif'
Oct 29,2015
2 people found
this helpful
This is the second time we have used Joanne, and the reason we came back was the excellent manner in which the first sale was handled with difficult parties involved. We came off the back of a failed sale this time around with another agent ...
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“Joanne was just so fantastically helpful and honest during the ......”

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Oct 28,2015
Minithumbup
By: 'Eve Dusek'
Oct 28,2015
3 people found
this helpful
Joanne was just so fantastically helpful and honest during the purchase of my property. I really do hope I get the opportunity to work with her again and if I sold a property in the area, I would use her in a heartbeat and recommend ...
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“Joanne provided an excellent service. She regularly kept in contact ......”

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Oct 28,2015
Minithumbup
By: 'VRuwala'
Oct 28,2015
3 people found
this helpful
Joanne provided an excellent service. She regularly kept in contact and offered to help with matters that may have fell outside her remit. She also secured the sale from one of her existing clients which made the process smoother and gave us greater security that ...
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“Excellent service and smooth renting process, supported us trough the ......”

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Oct 19,2015
Minithumbup
By: 'S. Tsenova'
Oct 19,2015
2 people found
this helpful
Excellent service and smooth renting process, supported us trough the procedures and responded to our quires kindly and on time. Thank you Gemma!...
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“Joanne was always quick to answer queries and generally very ......”

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Oct 17,2015
Minithumbup
By: 'Brenda Freeder'
Oct 17,2015
3 people found
this helpful
Joanne was always quick to answer queries and generally very efficient in our dealings with her. She was always very professional and gave good advice....
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Comment on agent fees
Fair
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“The letting of the property went very well. Matt using ......”

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Oct 13,2015
Minithumbup
By: 'Neetraj jeebun'
Oct 13,2015
0 people found
this helpful
The letting of the property went very well. Matt using his vast experience and knowledge of the area explained the property in the current state and location would go out in demand. True to his word the house was off the market as quickly as ...
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Comment on agent fees
Charges by Glenmead for EPC for ‚£96 Subsequently later I got an invoice my correspondence address for my name requesting payment of ‚£55. I understandGlenmead marks up goods and service but I am Unsure if Glenmead fully retains value Of Money. ? ‚£‚£41 difference. What would you do? Pay the EPC and pay Directly.
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Staff picture Nina
(2)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We value your business. If you are unhappy with our service, please speak to the manager of the office or department with whom you are dealing. If after speaking to them you are still dissatisfied, please contact Hefina Holden (Associate Director) at hefina@spencersproperty.co.uk or telephone 020 8709 7730
Last updated at 12:17 PM 16/08/2019 by allAgents

Awards won by Portico, Ilford IG1 4TD


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