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    Alex Jay
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    Christian Walsh
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    Jake Hardy
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    Asha Lakhani
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    Rebecca Fritsche
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    Sam
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    Tembi Ryan
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    Tom Raywood
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    Rupert
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    Iyifca Saieva
Portico We're Portico, an award-winning London agent with 18 branches across London and Essex. We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind. We also offer a premium Airbnb management service, and a cost-effective Handyman service. As you might expect, we are me Read full description...mbers of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch! Click here if you'd like to find out how much your property is currently worth in 60 seconds! We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
Portico

178 King Street Hammersmith, London
Greater London
W6 0RA

020 8563 0123
May 11,2017
Minithumbup
By: 'David Sissons'
May 11,2017
0 people found
this helpful
I have been with portico for over 2 years and I have to say the estate agent who handled my rental was excellent and professional. With regards to the lettings management I have only good things to say. All slight problems with my flat were dealt with very quickly and efficiently. Emails answered within 24 hours and just an all round great company to work with. Especially Joseph Whyte who handled all my many phones calls. He is great!!...
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Jan 18,2017
Minithumbdown
By: 'WW'
Jan 18,2017
7 people found
this helpful
We are renting flat through Portico which has a serious damp problem.There is mould on the walls and furnishing. After 3 months chasing for a resolution nothing has happened and the property manager refuses to return phone calls. We have put a fix in at our expense and the landlord refuses to reimburse by doing so breaching the tenancy agreement. On top of that they just issued a late rental payment notice for the next 6 months rental yet there was no previous reminder. Very disappointed with...
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 11,2016
Minithumbdown
By: 'Anneke Glasius'
Nov 11,2016
5 people found
this helpful
I had been living in a house rented out by Portico for 2 1/2 years. My experience with them was always bad. My experience with Tembi Ryan was particularly bad, here are just some of the examples o poor customer service: 1. She provided our house with an illegal contract that she demanded we electronically sign despite the incorrect names being next to the signature boxes. When I asked for a legal contract she (very unprofessionally) lost her temper with me and told me I was holding up the pro...
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Oct 08,2016
Minithumbup
Iyifca Saieva
By: 'DFT'
Oct 08,2016
0 people found
this helpful
Great from start to finish- the only agent during our search who arrived on time to the viewing and really professional and helpful all the way until we moved in....
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Aug 24,2016
Minithumbdown
By: 'IB'
Aug 24,2016
8 people found
this helpful
I am a current tenant who is having a very difficult time with the property management, the service is below the zero, i never expected there are people who has no mercy, i emailed them on Saturday that i have no water on my bathroom as the tap is something wrong with it. i waited Monday noone got back to me so on the late afternoon i kept calling but they never pick up the phone, i left voice mail and never got a call back. Tuesday i called the Kings street branch as they rent me the place, i...
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Was this helpful? Yes
Jul 22,2016
Minithumbup
Tembi Ryan
By: 'Narnia'
Jul 22,2016
0 people found
this helpful
Tembi has been very efficient at sorting out my contract renewals. The information provided was clear and in good time so I could make a decision on what to do next without being rushed....
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Comment on agent fees
I feel I get a fair service for the fees.
Was this helpful? Yes
Jun 01,2016
Minithumbdown
By: 'Anna'
Jun 01,2016
6 people found
this helpful
Unfortunately I'm going to have to give only 1 star to this agency, as the promising beginning did not end up in a very warm welcome to my new home. No professional cleaning had been done, the heating had been left on for days (no communication about my moving date), no instructions to turn it off/use the electricity system, and although not so important, no welcome pack either. Portico advertises this as being one of the benefits of using them. For the cost of money they seem to be hard to ge...
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Comment on agent fees
Too expensive for the service.
Was this helpful? Yes
Nov 11,2015
Minithumbup
Sam
By: 'Katherine and Stuart'
Nov 11,2015
0 people found
this helpful
Sam has been very helpful in assisting us to find a rental property in the last 2 weeks. He was a pleasure to work with, always very friendly, polite, and easily contactable. We are very happy....
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Was this helpful? Yes
Aug 24,2015
Minithumbup
Iyifca Saieva
By: 'CXB'
Aug 24,2015
0 people found
this helpful
Very friendly, efficient and professional service. Iffy in particular went out of her way to assist with matters. Would happily recommend....
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Jan 13,2015
Minithumbup
Sam
By: 'Charlie Hanks'
Jan 13,2015
0 people found
this helpful
We've been pleasantly surprised by the service from bushels in finding this property. For many years the dealings with estate agents has been a necessary evil in the rental market and ever increasing fees, a lack of honesty and total disinterest after they have your money have been all too familiar experiences. On this occasion I actually feel like we've given a service and Sam making the effort to meet my girlfriend so she could take measurements at the flat prior to moving in was a typical exa...
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Comment on agent fees
Sorry. I don\'t think I\'ll ever be satisfied with tenant fees for renting properties. There\'s zero value to the tenent. You\'re basically paying them on behalf of the landlord and I think they\'ve largely been developed to maximise an agents revenue from a captive audience who don\'t have a choice. Much like the ludicrous fees charged to landlords when tenants extend their tenancy.
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Oct 29,2014
Minithumbup
Asha Lakhani
By: 'Yusuf'
Oct 29,2014
0 people found
this helpful
I recently bought a flat from Bushells and have been extremely impressed by the Service provided. My transaction in particular took a long time to process due to legal requirements, but Asha Lakhani from Bushells worked as a partner to solve all the obstacles that came our way. Even after the deal has been completed, I still find myself leveraging Asha's network and expertise. This is the first time i have purchased a property, and will definitely look to working with Asha and team in t...
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Sep 07,2014
Minithumbup
Tembi Ryan
By: 'Angela Weinman'
Sep 07,2014
0 people found
this helpful
Tembi (Marla), handled my property renewal very professionally and quickly. She found a way to make it work easily for me, since I live out of the country. Her communications were prompt and I really felt I was being given a lot of support. I sincerely hope she will continue to be my contact for this property! Great job!...
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Aug 29,2014
Minithumbup
Christian Walsh
By: 'Ami'
Aug 29,2014
0 people found
this helpful
Excellent service from Christian and the people in the office. Bushells provided amazing support to us and I will gladly worked with them again....
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Jul 28,2014
Minithumbup
Tony Chryseliou
Tom Raywood
By: 'Robin'
Jul 28,2014
0 people found
this helpful
After dealing with a number of agents it was refreshing and a pleasure to work with Tony Chryseliou who was professional throughout. Always polite and accommodating he re-assured me that he was acting with integrity throughout. Tony accounted for my needs and I was far more inclined to liaise with him rather than any other selling agent. Tom Raywood maintained the office's reputation in my dealings with him as well....
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Jul 26,2014
Minithumbup
Tony Chryseliou
By: 'Frank'
Jul 26,2014
0 people found
this helpful
Tony was exceptional. He knows the market, was excellent with his follow-ups and has very good manners. I found it really refreshing to work with a guy like that. He always did what he said he was going to do and kept me posted at all times. Excellent service and a really decent guy....
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Jul 10,2014
Minithumbup
Sophie Durkin
Iyifca Saieva
By: 'Gerry McNamee'
Jul 10,2014
0 people found
this helpful
Sophie and Iffy were very helpful thoughtful our move. They were always there to answer my questions and did everything in their power to push the signing through on time. I would highly recommend both of them. They made he whole process manageable and smooth....
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May 24,2014
Minithumbup
Tom Raywood
Tony Chryseliou
By: 'Greg'
May 24,2014
0 people found
this helpful
I have had a terrible experience with estate agents in the past so approached my purchase with extreme caution. However, my experience with bushells was absolutely fantastic. They couldn\'t do enough for me and worked way above and beyond the call of duty. My purchase was for a very small amount of money in London terms but I was never made to feel like a lesser client because of this. I can not rate tom and his team highly enough and would urge anyone getting involved in a property move in west...
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May 21,2014
Minithumbup
Sophie Durkin
By: 'Richard Murton'
May 21,2014
0 people found
this helpful
I manage a pair of one bed flats in the area and have always chosen the Hammersmith Bushels team to find me the right tenant. They have always gone the extra mile for me by holding keys and helping me iron out issues concerning the flat. Tembi successfully steered the last tenant out of the property, who was probably not the best profile, however we have now installed a new couple who I feel will be a not too high maintenance tenancy, and the process has gone very smoothly. We\'ll see... Whenev...
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May 13,2014
Minithumbup
Asha Lakhani
By: 'Stefania'
May 13,2014
0 people found
this helpful
Asha has been helping me find a property to buy. I have been extremely happy with her services and do feel that she understands what I am after. She contacts me regularly whenever a new property comes up that I may be interested in. With my work and hours, it\'s not always easy to set up viewing times and she has been very understanding and accommodating. I would recommend her to anyone. Thanks Asha!...
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Apr 08,2014
Minithumbup
By: 'Tom Bond'
Apr 08,2014
0 people found
this helpful
I found Bushells helpful, professional and well-organised. Therefore, finding a suitable property to rent became a relatively straightforward process with them....
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Was this helpful? Yes
Apr 03,2014
Minithumbup
Marc Bartholomew
Sophie Durkin
By: 'Sarah B.'
Apr 03,2014
0 people found
this helpful
Sophie Durkin has helped me find tenants twice in the last six months. She has been patient, efficient and kind. She also unlocked all the problems I was having with the deposit protection scheme. She did this with speed and aplomb. Mark Bartholomew has been managing my property. The severe weather in January led to leaks in the roof. He found two roofers to provide estimates for the repairs and helped me make a decision which to use. He has been unfailingly courteous and effective....
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Was this helpful? Yes
Mar 18,2014
Minithumbup
Christopher Lloyd
By: 'Nicky'
Mar 18,2014
0 people found
this helpful
Christian was thoroughly pleasant and professional in all our dealings with him. This was our first letting in London and so we had quite a few questions around the tenancy and we found Christian to be very helpful and patient with all our queries. Viewing the apartment was made very convenient and flexible around our other commitments. In addition, Christian had a very pleasant approach. He was honest, but not pushy which is very refreshing! For me the only drawback was the amount of i...
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Was this helpful? Yes
Mar 03,2014
Minithumbup
Christopher Lloyd
By: 'A happy Dane'
Mar 03,2014
0 people found
this helpful
I have been renting through Bushells for over a decade without any issues. I recently decided to move back to Denmark and Christian/Bushells was also very helpful during my move, even helping out by temporarily storing some of my stuff as I had already left the flat - and the UK - because of a new job in Copenhagen....
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Feb 04,2014
Minithumbup
Adam Green
Susan Gormley
By: 'Marina'
Feb 04,2014
0 people found
this helpful
Previous information required for the agent for the searching of the proper apartment saved me much time since I visited only flats that fitted well with my expectations. Moreover, all the steps in the renting process were adequately and patiently explained to me (I am from a foreign country and English is not my mother tongue). And also, the agent who helped me was really friendly....
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Was this helpful? Yes
Jan 23,2014
Minithumbup
By: 'John C'
Jan 23,2014
1 people found
this helpful
I am a portfolio landlord based in W12. I have used Bushells Hammersmith office exclusively for over 10 years and wouldn\'t want to try doing it without the added value they bring to every transaction. They market professionally, they keep all of my properties full with properly vetted, good quality tenants, paying best market value rentals. Sophie and her team are always responsive, are sensitive to any special requirements, and are always available to give helpful advice....
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Was this helpful? Yes
Dec 13,2013
Minithumbup
mark davidson
By: 'Beverley'
Dec 13,2013
0 people found
this helpful
I don\'t often leave reviews for businesses \'doing their jobs\', but I do feel compelled to write a glowing review for Mark Davidson and his team at Bushells, Hammersmith. He has sold two properties for me recently, and one proved incredibly tricky due to a tenant who refused to move out. During the whole process, which lasted six months, Mark mediated between me (stressed beyond words) and our very patient buyer, keeping us calm and informed. Also, as I am living in Australia I have had to cal...
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Was this helpful? Yes
Dec 09,2013
Minithumbup
mark davidson
By: 'Mrs A Hillier'
Dec 09,2013
0 people found
this helpful
Having put my details online with Bushells to sell my property, Mark Davidson telephoned me within 5 minutes! He was that efficient. Within 48 hours I had 15 viewings and several offers two days later. His professionalism combined with approachability made for a pleasant experience. I was kept fully updated on proceedings throughout and treated as a valued client. I would recommend this company to anyone....
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Was this helpful? Yes
Oct 15,2013
Minithumbup
Sophie Durkin
By: 'Kelly Wright'
Oct 15,2013
0 people found
this helpful
I am very pleased with how fast Bushells found a good couple to move into our flat. The agent and organisation have always been extremely professional, always kept us updated in relation to any issues and helped to support us resolve them. Sophie Durkin is a very polite lady and a pleasure deal with. My overall experience with the agent and organisation was excellent. :)...
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Was this helpful? Yes
Oct 14,2013
Minithumbup
Christopher Lloyd
By: 'Jouni Ripattila'
Oct 14,2013
0 people found
this helpful
Agent contacted me himself 3 days after I had registered to Bushells, we found the right option for me during the same day and the viewing for the next day, so that was quick. Then after I left an offer I had some little difficulties with all the financial quarantees etc, but agent was patient enough to help with that and wait until it was sorted, from there on the process was again quite quick and well planned/organised. Agent was friendly and had a good attitude. Only little minus from the fac...
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Was this helpful? Yes
Aug 20,2013
Minithumbup
Christopher Lloyd
Sophie Durkin
By: 'Megan'
Aug 20,2013
0 people found
this helpful
I was very pleased with the service received through Bushells. Both Christian and Sophie ensured a swift process off putting down an offer on the property and negotiating our requests with the landlord. I would readily return to this agent in future and recommend to others...
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Was this helpful? Yes
Areas covered
  • W6
  • W12
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
73% customers were satisfied with fees 77% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £185,000
  • Max: £245,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
11 1 25 6 14 0 10 0 9 0
Alex Jay - upload your photo Alex Jay
7 reviews

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Christian Walsh - upload your photo Christian Walsh
3 reviews

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Jake Hardy - upload your photo Jake Hardy
1 reviews

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Asha Lakhani - upload your photo Asha Lakhani
18 reviews

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Rebecca Fritsche - upload your photo Rebecca Fritsche
0 reviews

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Sam  - upload your photo Sam
2 reviews

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Tembi Ryan - no image available Tembi Ryan
Renewal Coordinator
8 reviews

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Tom Raywood - upload your photo Tom Raywood
10 reviews

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Rupert  - upload your photo Rupert
1 reviews

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mark davidson - upload your photo mark davidson
3 reviews

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Marc Bartholomew - upload your photo Marc Bartholomew
1 reviews

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Susan Gormley - no image available Susan Gormley
1 reviews

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Tony Chryseliou - upload your photo Tony Chryseliou
3 reviews

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Iyifca Saieva - upload your photo Iyifca Saieva
3 reviews

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Last updated at 12:04 PM 12/11/2014 by allAgents

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Last updated at 12:04 PM 12/11/2014 by allAgents

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