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No description for branch.
Portico

5 Clapham Common South Side Clapham, London
Greater London
SW4 7AA

02076278084

Dec 09,2016
Minithumbup
By:
Dec 09,2016
Featured Review
0 people found
this helpful
Jake was very helpful and responsive to any queries we had. The sale went through seamlessly thanks to his efficienct handling of the process. Many thanks to Jake and to Portico....
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Was this helpful? Yes
Dec 06,2016
Minithumbup
By:
Dec 06,2016
Featured Review
0 people found
this helpful
Andrew was great at following up and was very clear in all his communications with me. I had a few issues with my old tenants about the date they were vacating the property and Andrew handled this in a positive and professional way. I would certainly use him and Portico again....
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Comment on agent fees
Market Rates.
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
Featured Review
0 people found
this helpful
Was very efficient at liaising with the customer and letting us know promptly of any changes or issues. Very happy with the service we received....
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Comment on agent fees
n/a
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
Featured Review
0 people found
this helpful
Christina was with me all the way during the property buying process. She was always available to talk and arrange the additional viewings. The communication and the support was great which ensured the smooth albeit slightly delayed (for reasons not related to Christina) transaction. Great job!...
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Comment on agent fees
NA
Was this helpful? Yes
Nov 27,2016
Minithumbup
By:
Nov 27,2016
Featured Review
0 people found
this helpful
Christina was very helpful and available during my flat purchase. She was able to give me great advice with the building works I am having done to my new property, and she has certainly saved me some money! Portico is clearly a leading, professional estate agents, and I will be using them again in the future I'm sure. All the best Christina....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Luke managed the recent sale of our Clapham flat. Start to finish he was very easy to do business with - responsive, close to the detail, approachable and transparent, which led me to have full confidence in him. We were selling a tenanted flat (via portico), and it was super handy having Luke to liaise between the sales and Lettings side for us. I'd highly recommend Luke, thankyou!...
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Comment on agent fees
Very fair.
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Buying a leasehold property means you could have all sorts of problems which either scares you from the purchase or takes time to solve or compromise. This is my case. Jake had been patient and professional throughout the process from negotiating price to completion....
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Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
Had excellent service from Portico when recently moving out of my rented property in Streatham Hill. All concerned were understanding of my moving overseas - processes were simplified (eg moving-out clean and inventory check-out were deducted from my deposit in order to minimise toing and froing). After agreeing on the amount of deposit to be returned to me, the money was in my bank account within a couple of days. I can't comment on the service from Portico from the moving-in perspective (Po...
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Was this helpful? Yes
Oct 17,2016
Minithumbup
By:
Oct 17,2016
0 people found
this helpful
Without doubt the best service I have ever received from an Estate Agency. I am very happy that I chose Portico for my new house search, the team is great and they did an amazing job. Flora, the letting agent impressed me a great deal. She was very helpful during the research process and managed to get me the perfect deal. Andrew, the branch manager was also great, always involved and supportive and at the end I can only be grateful for everything. Well done to everybody, fantastic job!!...
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Comment on agent fees
Super Good
Was this helpful? Yes
Oct 03,2016
Minithumbup
By:
Oct 03,2016
0 people found
this helpful
When we had a couple of issues with the flat, Alexia was really helpful in giving us feedback quickly. When our washing machine broke, she was quick to call the maintenance company to come to our flat on the same day and fix it. Lifesaver!...
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Was this helpful? Yes
Sep 16,2016
Minithumbdown
By:
Sep 16,2016
7 people found
this helpful
Very poor - property management team are completely unresponsive. Reported a leak in our roof 2 months ago and nothing has been done about it, I have written countless emails and left messages with various members of staff but no-one ever got back to me. The situation has since got worse and water is now running down our bedroom wall, I managed to get hold of our property manager who called my approach to the issue 'immature and childish' when I said I would be writing a negative review about th...
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Was this helpful? Yes
Sep 10,2016
Minithumbdown
By:
Sep 10,2016
3 people found
this helpful
House wasn't cleaned when we moved in. Took 3 months to fix a shower leak! Now we are moved out and it's been 2 weeks without a response. No inventory, not a single call or email and importantly they still have our deposit. I called and they just didn't have a clue. Something about calling us back but really they were just stalling because clearly they had no idea we moved out....
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Was this helpful? Yes
Sep 09,2016
Minithumbup
By:
Sep 09,2016
0 people found
this helpful
Very friendly and helpful, professional estate agent! She helped us to get our dream flat and the whole process was very smooth....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Sep 07,2016
Minithumbup
By:
Sep 07,2016
0 people found
this helpful
Flora and the team were really helpful finding me the perfect one bed for my first time living alone. All three they showed me we want I wanted and ticked all boxes. Boring elements were explained clearly and the team were on hand with any questions that I had....
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Was this helpful? Yes
Aug 15,2016
Minithumbup
By:
Aug 15,2016
0 people found
this helpful
The key thing in a client / estate agency relationship is trust. At every stage I felt Luke was completely honest and worked with integrity, which is often a rare trait in this industry! He ensured we got my house on the market very quickly, was flexible in making changes to the brochure based on my feedback, and helped us to get an offer for full asking price within a week. There were a few hiccups along the way (I wouldn't recommend being in the middle of a chain to anyone) but Luke and his te...
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Comment on agent fees
I felt I got a fair deal and would certainly use Portico again.
Was this helpful? Yes
Jun 06,2016
Minithumbup
By:
Jun 06,2016
0 people found
this helpful
Luke Parle pitched the sale price of my appartment very accurately and I achieved the asking price. I have dealt with quite a few Estate Agents in the past but by selling with Portico, Luke and his team have done an excellent job. Offering realistic commission rates and regular updates on the sale of my appartment I felt confident that I had made the right decision to sell with Portico....
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Comment on agent fees
The team at Portico worked hard to sell my appartment and was not at all dissatisfied with the charges. Everything was explained to me when I met Luke Parle so I have no complaints about the fees.
Was this helpful? Yes
May 03,2016
Minithumbup
By:
May 03,2016
0 people found
this helpful
Jake was very professional, patient and helpful throughout the whole process of viewing, negotiation, exchange and completion. Would definitely recommend Portico and Jake in particular to other prospective buyers....
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Was this helpful? Yes
Apr 28,2016
Minithumbup
By:
Apr 28,2016
0 people found
this helpful
Jake was efficient, responsive and effective to any requests that we made during the process of purchasing our property. We had a tight deadline to complete the purchase and Jake worked hard to ensure that we kept to it - which we did. He has also been very helpful with redecorating etc. and those we were put in touch with have offered competitive prices....
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 22,2016
Minithumbup
By:
Apr 22,2016
0 people found
this helpful
Excellent service from Andy and Alex at Portico - quick response to all calls, listened to what I needed in terms of the contract and tenants. Achieved the correct rental income. Efficient, trouble free and smooth service....
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Comment on agent fees
Fair
Was this helpful? Yes
Apr 08,2016
Minithumbup
By:
Apr 08,2016
0 people found
this helpful
My thanks to Jake for working hard to keep everything on track and chasing and checking regularly to ensure a very quick completion with the minimum hassle for me....
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Comment on agent fees
NA
Was this helpful? Yes
Mar 30,2016
Minithumbup
By:
Mar 30,2016
0 people found
this helpful
Very happy with the service we received from Portico. Viewings were undertaken with minimum disturbance to us and we received two offers shortly after the property was advertised, the accepted one being over the asking price. Dealt with both Luke and Jake throughout the sales process until completion who were very helpful and polite on all occasions. Would gladly recommend Portico for anyone planning to sell their property....
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Comment on agent fees
Fees and services were outlined very clearly by Luke before entering into contract with the agent and no additional unknown cost or fees were added after the fact
Was this helpful? Yes
Mar 28,2016
Minithumbup
By:
Mar 28,2016
0 people found
this helpful
Great service from Portico. I never thought I would find myself reviewing an estate agent, let alone positively. But they managed to sell my flat very quickly and for a price which exceeded my expectations by 7.5%. The concierge service is I think worth doing - they iron out the most obvious problems with the property for an extra 0.5% commission. The flat was empty so it was perfect for me....
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Comment on agent fees
They were 2%, including the 0.5% concierge fee.
Was this helpful? Yes
Mar 24,2016
Minithumbup
By:
Mar 24,2016
0 people found
this helpful
My experience with Luke and Jake was very positive, they went the extra mile answering all my questions and dealing with all my requests. I was very happy with the whole process, we achieved the asking price and on finding the right buyer the sale completed in under 2 months....
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Was this helpful? Yes
Mar 09,2016
Minithumbup
By:
Mar 09,2016
0 people found
this helpful
I am delighted with the work that Luke has done for us in selling our flat. It has not been straightforward. The flat is one of four in a semidetached house and each of the flatholders is a freeholder and the buyer's solicitor was very difficult, bringing up new problems each time we thought that the sale was made. Luke went out of his way to obtain signatures from the other freeholders on behalf of our solicitor and kept the buyer on track until the sale was made. Thank you for your efforts Luk...
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Comment on agent fees
These seem to be in line with those of other agents, so no issue here.
Was this helpful? Yes
Dec 23,2015
Minithumbup
By:
Dec 23,2015
0 people found
this helpful
Selling a house is always fraught, even with only a first-time buyer at one of the chain, a couple selling their flat and the buying mine in the middle, and me, selling to rent, at the end. All the problems that came up were as a result of the first link in the chain, but Portico dealt with those issues all very efficiently and smoothly. In the end, the sale went through with ease, thank to Luke and his team....
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Comment on agent fees
1% was excellent
Was this helpful? Yes
Dec 11,2015
Minithumbup
By:
Dec 11,2015
1 people found
this helpful
I first contacted Luke in 2014 when I initially was considering selling my property. At that time I decided that it wasn't the best time for me to sell and Luke was completely happy to accept this. Luke would contact me every now and then to see if I wanted to look again into selling, but not in a pushy way. Luke is a very competent, attentive and considerate agent and everything went very smoothly when the sale went ahead. Communication was regular and Luke was very open to discuss the status...
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Was this helpful? Yes
Nov 20,2015
Minithumbup
By:
Nov 20,2015
0 people found
this helpful
Dealing with Portico was simple and straightforward. My agent went out of her way to clarify any of the question I had; she helped me throughout the process and was my biggest advocate. I recommend Portico, it didn't feel like the other estate agents I went to, where you feel like you are just part of the conveyor belt. My estate agent helped me secure the property that met my criteria, manage to agree an earlier move in date and constantly kept me informed on the progress. Like anything in life...
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Was this helpful? Yes
Sep 28,2015
Minithumbup
By:
Sep 28,2015
0 people found
this helpful
Jake and Luke were very good at getting back to me quickly with any questions I had. Jake was very kind a patience when showing us around the property on multiple occasions and made us feel welcome to take our time which helped us decide the propert was right for us. Overall a very good experience. Thanks!...
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Was this helpful? Yes
Sep 22,2015
Minithumbup
By:
Sep 22,2015
0 people found
this helpful
Luke was essential to us achieving our sale. He constantly kept us up to date and chased our buyers and their solicitor. He went above the call of duty arranging a courier to ensure a vital document was signed and reached our buyers solicitor. He also made sure the removal company had access to our flat as we were no longer living it. He was incredibly supportive throughout the whole sale and I would not hesitate to recommend him....
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Was this helpful? Yes
By: Emma
Oct 11, 2015
View all comments (1)
Thanks for your lovely review Olivia! Thanks again :)....
Sep 22,2015
Minithumbup
By:
Sep 22,2015
0 people found
this helpful
Great service from start to finish, always thorough, professional and informative. I would use them again and recommend to others....
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Was this helpful? Yes
Aug 21,2015
Minithumbup
By:
Aug 21,2015
0 people found
this helpful
The service has been good overall but they expect too quick a response in all the dealings, e.g. information that the prospective tenant has to produce and payments, urging us to do so for next day during working days when we are really busy with other things. They do so as part of a very well structured procedure which works well for the convenience of the state agent but no so well for the customers. Conversely when we have been awaiting for them to supply information, we were informed that t...
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Comment on agent fees
The seem expensive, but I guess that are in line with London prices
Was this helpful? Yes
Aug 13,2015
Minithumbup
By:
Aug 13,2015
0 people found
this helpful
Overall I found Portico a professional and efficient agents when purchasing a flat. They were very quick to respond to all requests and enquiries. I would recommend....
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Was this helpful? Yes
Jun 29,2015
Minithumbup
By:
Jun 29,2015
0 people found
this helpful
Great work from Jake in progressing the sale on both sides, quick to respond and circulate any messages. Also Luke helped out when Jake was not around so the buy was never left idle, Thanks...
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Was this helpful? Yes
Jun 07,2015
Minithumbup
By:
Jun 07,2015
1 people found
this helpful
The sale was handled professionally. Jake and Luke in particular made sure I understood the process at each step of the way, liaised with both sets of solicitors, advised me and kept me well informed. Having already moved away from the area I felt confident that they were managing the sale well for me, and they assisted me with a number of problems I had during the sale process by acting as key holders etc....
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Was this helpful? Yes
Jun 01,2015
Minithumbup
By:
Jun 01,2015
0 people found
this helpful
Luke was exceptionally good with communications - email & phone. He responded promptly and always did what he said he would do. We always knew what the position was with the sale. We would have no hesitation in recommending him....
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Was this helpful? Yes
Areas covered
  • SW4
  • SW2
  • SW9
  • SW11
  • SW12
  • SW8
  • SW17
  • SW18
  • SW16
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,375
  • Max: £16,000,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
43 0 45 4 50 0 37 1 4 0
Sophie Durkin - upload your photo Sophie Durkin
13 reviews

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Bruno De Sousa - upload your photo Bruno De Sousa
15 reviews

About Bruno No description set View full profile
Kaylie Carberry - upload your photo Kaylie Carberry
10 reviews

About Kaylie No description set View full profile
Luke Parle Luke Parle
Sales Manager Battersea & Clapham
57 reviews

About Luke No description set View full profile
Aleksandra Galla - upload your photo Aleksandra Galla
3 reviews

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Ross Nicholls - upload your photo Ross Nicholls
2 reviews

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Jane Bint - upload your photo Jane Bint
1 reviews

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Sarah Doyle - upload your photo Sarah Doyle
1 reviews

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Christopher Lloyd Christopher Lloyd
Sales Negotiator
16 reviews

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Peter Bale Peter Bale
Sales Negotiator
4 reviews

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Jake Fahey Jake Fahey
Sales Negotiator
20 reviews

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Angelica Wong-Diffa - no image available Angelica Wong-Diffa
Lettings Manager
4 reviews

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Ivett Karman Ivett Karman
Lettings Negotiator
7 reviews

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Victoria Mitenina Victoria Mitenina
Lettings Negotiator
0 reviews

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Christopher Blacketer - no image available Christopher Blacketer
Lettings Negotiator
2 reviews

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Angelica Wong - no image available Angelica Wong
Lettings Manager
1 reviews

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Nathan Read - upload your photo Nathan Read
4 reviews

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Medleen Brereton - upload your photo Medleen Brereton
1 reviews

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Andrew Murphy Andrew Murphy
Residential Lettings Manager
3 reviews

About Andrew Experience ARLA qualified Lettings agent of 8 years plus experience. View full profile
Alexia Christodoulou - upload your photo Alexia Christodoulou
1 reviews

About Alexia No description set View full profile
Flora Eshagzadeh - upload your photo Flora Eshagzadeh
1 reviews

About Flora No description set View full profile
Christina Picard - upload your photo Christina Picard
3 reviews

About Christina No description set View full profile

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No fees set.
Last updated at 12:02 PM 02/02/2016 by Luke Parle

Complaints Procedure

No procedure set.
Last updated at 12:02 PM 02/02/2016 by Luke Parle

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