Portico - Camden, London, NW1

4.1/5 rating 61 reviews
  • 86% valuation accuracy
  • 80% recommend
  • 70% fee satisfaction
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    David Lowry
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    Florence Crawley
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    Vatche Cherchian
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    Michael Kennedy
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    WILL GOUGH
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    Umair
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    Katie Cullivan
  • Daniel Cantle
    Daniel Cantle
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    Alexander Evagora
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    Stephanie Powell
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    Heather Smith
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    Nathan Brown
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    Claire Murray
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    Mike Hookway
Portico We're Portico, an award-winning London agent with 18 branches across London and Essex. We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind. We also offer a premium Airbnb management service, and a cost-effective Handyman service. As you might expect, we are me Read full description...mbers of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch! Click here if you'd like to find out how much your property is currently worth in 60 seconds! We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
Portico

3 Parkway Camden Town, London
Greater London
NW1 7PG

020 7482 1060
Sep 11,2017
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By: 'Sasha'
Sep 11,2017
5 people found
this helpful
From the minute Portico had our deposit to a month after moving out, Portico have been the epitome of negligent. The property management team * was either rude or completely ignored us whenever we tried to contact them. When we first moved in there were multiple issues that were not resolved for over 3 months (over half of our original tenancy). We ended up extending the tenancy by a year and we have now moved out without any response regarding our deposit. The check-out inspection claimed th...
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Comment on agent fees
BAD
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Aug 14,2017
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Daniel Cantle
Daniel Cantle
By: 'Andrew Pope'
Aug 14,2017
0 people found
this helpful
Daniel was thoroughly professional through out the entire process and was contactable at all times. We had a troublesome buyer who made the entire process frustrating but Daniel went the extra mile to make sale go ahead....
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Comment on agent fees
Very reasonable
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Jul 17,2017
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Daniel Cantle
Daniel Cantle
By: 'TS/RS/KD'
Jul 17,2017
0 people found
this helpful
Daniel managed the sale of our property extremely well. He was always courteous and professional, regularly keeping us up to date with the progression of the sale and ensuring the smooth running of the transaction. We would definitely recommend to other considering the sale of a property....
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Comment on agent fees
Fair
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Jun 16,2017
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Daniel Cantle
Daniel Cantle
By: 'Shuk Yi'
Jun 16,2017
0 people found
this helpful
We felt very lucky to have Daniel manage the sale of our property. He was very professional throughout the entire process, offering us excellent advice and updating us on a regular basis. We were very impressed with his hard work, tenacity and how he remained positive and upbeat. Daniel certainly made the experience a lot less stressful for us and I would happily recommend him and Portico to anyone. Thank you Daniel!...
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Comment on agent fees
Reasonable.
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Jun 16,2017
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Nathan Brown
By: 'SL'
Jun 16,2017
6 people found
this helpful
Portico Head Office provided a dire service to tenants. They take weeks to reply to queries, have let people in to the property without prior agreement, are exceptionally rude and extremely unhelpful. We received the flat in a filthy condition. Our deposit has been withheld beyond the contracted time at the end of the tenancy. Avoid using this agency - tenants and landlords!...
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Jun 15,2017
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Nathan Brown
By: 'Claudia'
Jun 15,2017
9 people found
this helpful
I am only giving 1 star because I cannot give less as I am writing this still appalled with the lack of professionalism Portico has showed. From allowing a mice infestation to proliferate in our property for 4+ months and only blocking entrance points when ´forced' by environmental health, leaving us without use of more than 50% of the property for almost half of our tenancy. To bullying the tenants and ignoring our concerns on multiple occasions. To attend the property for viewings witho...
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Comment on agent fees
Fees not worth it as they only looked out for the landlord.
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May 05,2017
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Daniel Cantle
Daniel Cantle
By: 'Lennart'
May 05,2017
1 people found
this helpful
I'm happy with the broker and the professionell way the sale was handle from start to close . I can give my recommendations....
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Comment on agent fees
Good
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Mar 23,2017
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Daniel Cantle
Daniel Cantle
By: 'Ben R'
Mar 23,2017
0 people found
this helpful
Daniel was fantastic! We were first time buyers and did not know much about the process of buying a property but Daniel helped us through every step of the way. He was proactive and an absolute pleasure to work with. My partner and I would definitely recommend his services to anyone. Well done Daniel!...
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Mar 07,2017
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Daniel Cantle
Daniel Cantle
By: 'Keith Nash'
Mar 07,2017
1 people found
this helpful
Daniel has been outstanding in helping us to buy a flat - particularly with the owner overseas. He has been extremely professional, helped to solve many issues, always been prompt and available, and acted with the highest degree of integrity with seller/buyer/solicitors. I have bought and sold many properties over the years -Daniel is a credit to the Estate Agency industry which sometimes gets a bad name! Daniel and Portico are highly recommend....
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Mar 06,2017
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Daniel Cantle
Daniel Cantle
By: 'Alison Phillips'
Mar 06,2017
1 people found
this helpful
Daniel has been an absolute pleasure to work with. From our first meeting he gave excellent advice, kept me informed and was always upbeat and positive. There were difficulties with the sale of my property, not least the fact that I was living in Europe, but Daniel always came to me with solutions rather than problems. I shall always remember his hard work for me with gratitude and would heartily recommend him and his team....
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Comment on agent fees
Agreed beforehand and acceptable.
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Mar 06,2017
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Daniel Cantle
Daniel Cantle
By: 'Alex and Ester'
Mar 06,2017
1 people found
this helpful
From the first meeting where we met Daniel, his professionalism, enthusiasm and knowledge of the market was outstanding. Throughout the process he was always available, provided regular updates and was able to give advice which was invaluable. We were really pleased to have chosen Portico to sell our flat and we are also happy that it managed to go to a nice couple. We would most definitely recommend Portico and in particular Daniel for any part of buying or selling a house/flat. Thanks again, A...
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Comment on agent fees
The fees seemed very competitive and with the service we received we have no issues at all
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Feb 14,2017
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Daniel Cantle
Daniel Cantle
By: 'Kimberley O'Neill'
Feb 14,2017
0 people found
this helpful
I can not fault Daniel in any way. Incredibly professional from start to finish and was available any time I needed to talk about anything. A stressful experience made much easier because of Daniels knowledge and high level of care....
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Comment on agent fees
No problem because of the level of work gone in to selling the house from start to finish.
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Jan 23,2017
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By: 'Saz'
Jan 23,2017
16 people found
this helpful
I had no choice but to work with Portico in order to secure the rental property that I was interested in. I had to pay just £230 in administration fees so that they could carry out checks ranging from whether my father felt that I conducted myself appropriately 10 years prior when I lived in his home through to if my employer was willing to confirm that they had chained me to a desk for the next 20 years. Unfortunately, my employer could not guarantee this, and also shared that I had...
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Comment on agent fees
£230 - to find out about the life history of the incoming tenant £250 - a gift given to Portico from the outgoing tenant to say thank you for living in this property and for the trouble of finding a replacement tenant so that we don't have to. £90 - to cover the cost of an electronic signature that confirms that you want to keep doing exactly what you are doing and keep living in your rented property after 1 year. Your pinky finger - to ensure that if you don't pay your rent that they have your fingerprints to track you down.
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Jan 16,2017
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Daniel Cantle
Daniel Cantle
By: 'Gavin'
Jan 16,2017
1 people found
this helpful
Daniel was extremely diligent in finding a buyer, and went above and beyond to help. Made the process very straightforward, and gave his honest opinion throughout. Therefore have no hesitation in giving Daniel and Portico the maximum rating!...
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Jan 16,2017
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Daniel Cantle
Daniel Cantle
By: 'ND'
Jan 16,2017
0 people found
this helpful
High level of integrity throughout the process, and extremely hard working. Clearly, went above and beyond his remit to ensure a smooth process....
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Jan 13,2017
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Daniel Cantle
Daniel Cantle
By: 'Hong N'
Jan 13,2017
0 people found
this helpful
I was very happy working with Portico and in particular Daniel. He was very enthusiastic, professional and very proactive. We were working to a tight schedule and juggling a number of things and I always felt that Daniel was very open, honest and helpful throughout in making sure things went smoothly. Really enjoyed our viewing and made an offer the same day....
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Nov 24,2016
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Daniel Cantle
Daniel Cantle
By: 'TomP'
Nov 24,2016
1 people found
this helpful
Very happy with the service received by Portico through Daniel. Daniel was professional, courteous and available to discuss queries and concerns whenever needed. When needed Daniel was active in chasing outstanding information and took a lot of the hassle out of dealing with solicitors etc. Overall, very happy with the service Dan provided, not to mention he was a genuinely nice guy to do business with! Will contact him again when it comes to selling....
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Comment on agent fees
Purchaser - No fees
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Nov 22,2016
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Claire Murray
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Mike Hookway
By: 'A Joyce'
Nov 22,2016
1 people found
this helpful
Thank you Claire Murray and Mike Hookway for your professional approach in selling and dealing with the buyer. You made the transition from seller to buyer smoothly, although there were a few hickups, with the buyer , you were always at the end of the line bringing things together for me , you work closely with the buyers solicitors and you communication was very professional . This made things a whole lot less stressful. You are a great asset to your Company Portico. Thank again for all your h...
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Comment on agent fees
Agents fees was reasonable
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Sep 26,2016
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Daniel Cantle
Daniel Cantle
By: 'Sally'
Sep 26,2016
1 people found
this helpful
Portico were very professional throughout, including being supportive when I initially opted for an Internet only agent rather than their service. Daniel sold the flat within a week of me moving to Portico for the asking price despite it previously being on the market with another agent for several weeks. Daniel was a pleasure to deal with throughout, keeping everything moving and ironing out issues along the way....
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Comment on agent fees
Not especially cheap (middle of average I think) - but I tried the cheap option and it didn't work. They certainly earnt their fee!
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Sep 09,2016
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By: 'Student Renter'
Sep 09,2016
6 people found
this helpful
The agents were very friendly and generally helpful in person. However once we decided to rent a property with Portico they have been frustratingly disorganised and uncommunicative throughout the process. The referencing process is extremely long, laborious and complicated. Far more so than at alternative agents I have used in the past. Portico seem to expect you to provide referencing and documents on demand or within an extremely short time frame. However on a number of occasions having sen...
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Aug 10,2016
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By: 'Louis Geller'
Aug 10,2016
0 people found
this helpful
My rental renewal was carried out efficently and with minimum fuss. Having pro-actively actioned a visit to the property a report was provided and from that point on the process proceeded efficiently....
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Comment on agent fees
In line with the market
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Jul 12,2016
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By: 'Renter123'
Jul 12,2016
9 people found
this helpful
Agent was very pleasant and amenable, but only out to serve the landlord. Squeezed every drop of money out of us that they could, only responded quickly when it was to chase for money. As a PROTOCOL they do not share a copy of the contract they wish you to sign with you before you send over either the original extortionate holding deposit, or the admin fees and main deposit. As a protocol they also do not return the holding deposit if they choose to pull out or reject you as a tenant. They deman...
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Jun 17,2016
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By: 'Agent'
Jun 17,2016
9 people found
this helpful
Further to the comments written by other reviewers I have to echo the sentiments regarding Portico's check-out and inventory procedures. Despite handing over our property to us with a moth infestation problem and a broken pot ground into the carpet where the bedroom carpet was crawling with insects Portico refuse to accept that the property was anything other than professionally cleaned. Upon check-out the inventory company reported that a table top and behind a kitchen cupboard door were 'dusty...
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Jun 01,2016
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By: 'RT'
Jun 01,2016
0 people found
this helpful
Erol did a great job re-negotiating the lease to an existing tenant - he really understood the sensitivity of the process....
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Comment on agent fees
Acceptable
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Dec 09,2015
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By: 'Kieran O'Brien'
Dec 09,2015
4 people found
this helpful
After we signed the contract for the property it took 2 weeks to get the keys. Which was purely down to there lack of organisation, we were paying rent for a property we couldn't live in. When we finally got the keys to our flat, it was left to us in an appalling condition, the floor hadn't even been swept, stains on the walls, feces on the window the mattresses and furniture were beyond usable. after notifying the agents about this we were simply told it was the condition we had saw it and we ...
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Comment on agent fees
very high fees, even for london
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Sep 18,2015
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Stephanie Powell
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Alexander Evagora
By: 'Max Tomlinson'
Sep 18,2015
0 people found
this helpful
Stephanie, Alex and the whole Portico Camden team were exceptionally helpful in securing a rental for our second year at university. The process was efficient and transparent, and we always felt like we could ask for help or clarification about our tenancy. They were exceedingly patient with 3 typically unorganised students and found us a flat that fulfilled all our personal criteria. We will definitely be recommending them as an estate agency for anyone looking for properties in North London!...
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Mar 26,2015
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Alexander Evagora
By: 'Happy Mommy!'
Mar 26,2015
3 people found
this helpful
This agent is the best I have ever dealt with. Alex is friendly and efficient, yes, but above all he is honest and forthright. This is what I appreciated most. He communicated with me like a human being, and I felt as if he had both mine, and the landlord's best interests at heart, almost like a matchmaker if that makes any sense. Alex is the sort of person from whom I hope to buy my first home. Awesome!...
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Comment on agent fees
Reasonable.
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By: Shelia
Oct 19, 2015
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Without our beneficial guests/users this hack can be removed off the web - very long time in the past. ...
Mar 23,2015
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Alexander Evagora
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Stephanie Powell
By: 'Tom & Hannah'
Mar 23,2015
0 people found
this helpful
Both Alexander and Stephanie were fantastic through the letting process. From showing us the property to communicating and dealing with any questions, concerns or issues. We would highly recommend finding your ideal rental property through Edmund Cude in the future and would recommend to friends....
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Comment on agent fees
Agent was transparent and clear with all fees and negotiation options. Highly recommend based on this.
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Jun 28,2014
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Michael Kennedy
By: 'John Whitamore'
Jun 28,2014
0 people found
this helpful
Michael Kennedy and his property management team were excellent in all respects throughout the years I lived in this house. Responsive, pragmatic, thoughtful, diligent and pleasant to deal with. Really excellent....
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May 19,2014
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Christian Walsh
By: 'Ren'
May 19,2014
0 people found
this helpful
Thanks to amazing and professional service from Christian Walsh at Bushells in Ravenscourt Park branch. I had an unfortunate and awful experience with a previous agent and did not think I would find a property so quickly after. From viewing the property on the website,to contacting the agency. The response was prompt and very helpful. Christian made it possible for me to view the property on the same day of our first and initial call. His first impression was professional and extremely frie...
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Areas covered
  • NW1
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
70% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £345,000
  • Max: £605,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS DPS


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17 0 13 10 10 0 5 0 4 2
David Lowry - upload your photo David Lowry
 4 reviews

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Florence Crawley - upload your photo Florence Crawley
 6 reviews

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Vatche Cherchian - upload your photo Vatche Cherchian
 8 reviews

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Michael Kennedy - upload your photo Michael Kennedy
 10 reviews

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WILL GOUGH - upload your photo WILL GOUGH
 3 reviews

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Umair - upload your photo Umair
1 reviews

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Katie Cullivan - upload your photo Katie Cullivan
 1 reviews

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Daniel Cantle Daniel Cantle
Sales Manager 31 reviews

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Alexander Evagora - no image available Alexander Evagora
Senior Lettings Consultant 3 reviews

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Stephanie Powell - upload your photo Stephanie Powell
 2 reviews

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Heather Smith - upload your photo Heather Smith
 0 reviews

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Nathan Brown - upload your photo Nathan Brown
 2 reviews

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Claire Murray - upload your photo Claire Murray
 1 reviews

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Mike Hookway - upload your photo Mike Hookway
 1 reviews

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Last updated at 4:17 PM 28/10/2014 by allAgents

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Last updated at 4:17 PM 28/10/2014 by allAgents

Awards won by Portico, London NW1 7PG

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Opening hours


  • Monday: 09:00 - 19:00
  • Tuesday: 09:00 - 19:00
  • Wednesday: 09:00 - 19:00
  • Thursday: 09:00 - 19:00
  • Friday: 09:00 - 18:00
  • Saturday: 10:00 - 17:00
  • Sunday: Closed

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