100% sales valuation accuracy
100% sales fee satisfaction
PorticoWe're Portico, an award-winning London agent with 18 branches across London and Essex.We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come ...
show more
Portico
We're Portico, an award-winning London agent with 18 branches across London and Essex.
We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.
We also offer a premium Airbnb management service, and a cost-effective Handyman service.
As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance
If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!
Click here if you'd like to find out how much your property is currently worth in 60 seconds!
We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
We're Portico, an award-winning London agent with 18 branches across London and Essex.
We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind.
We also offer a premium Airbnb management service, and a cost-effective Handyman service.
As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance
If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch!
Click here if you'd like to find out how much your property is currently worth in 60 seconds!
We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
Latest Reviews
25th Nov 2020
reviewed by 'Keith'
18th Nov 2020
reviewed by 'Elena'
19th Mar 2020
reviewed by 'Yolanda'
27th Jul 2019
reviewed by 'Geanina'
22nd Jul 2019
reviewed by 'Steve'
14th Nov 2018
reviewed by 'MR'
Opening Hours
Address
Portico
3 Parkway
Camden Town,London
Greater London
NW1 7PG
020 7482 1060
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £345,000 | £605,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 26 | 0 | 38 | 26 | 11 | 0 | 7 | 0 | 6 | 3 |
Areas covered
- NW1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Nov 25,2020
Nov 25,2020
2
people found
this helpful
this helpful
A team of very helpful professionals who take the time to explain the process in great detail. They are very reassuring and I look forward to letting my property under their management....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 18,2020
Nov 18,2020
2
people found
this helpful
this helpful
Excellent customer service, the best in my experience. Everything is quick and clear, the process goes step by step with information in details.
Our special appreciation to letting consultant Jodie Stewart, who absolutely professionally led our process and kept us in touch on every single ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 19,2020
Mar 19,2020
2
people found
this helpful
this helpful
Lindsay has been highly unhelpful throught my tenancy with Portico. Requests have often gone for months without action. I would not recommend working with Lindsay or Portico....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27,2019
Jul 27,2019
1
people found
this helpful
this helpful
Great customer service!
Been 3 years at this address and never had any problem.
My last renew I’ve been assisted by Spyridon and all been great, really easy going and knowledgeable on all matters!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 22,2019
Jul 22,2019
1
people found
this helpful
this helpful
I have enjoyed superb service from this agent in finalising a lease of property for my daughter. Jodie Stewart dealt with us throughout and made the transaction both easy and enjoyable. She was an absolute delight to deal with. All arrangements and requirements were clearly ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 14,2018
Nov 14,2018
0
people found
this helpful
this helpful
Holly was very professional from start to finish. She let me know what my options were throughout the process and understood my needs. Would definitely use Portico again....
read full review
read full review
Comment on agent fees
Seemed competitive against the competiton.
Was this helpful?
Yes
Yes
Oct 24,2018
Oct 24,2018
3
people found
this helpful
this helpful
Alexia Christodolou was assigned as the property manager for our flat when we moved in at the beginning of September but has since then failed to respond to ANY of our emails and calls for more than 6 weeks. As a result many important issues with ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 13,2018
Sep 13,2018
1
people found
this helpful
this helpful
Some of these comments apply to the Islington branch, but all of our contract issues seem to come from the Head Office.
By neglecting to tell us the full requirements before giving a move in date, we were forced to wait 2 week (which we had ...
read full review
read full review
Comment on agent fees
Sneaky and expensive, some were actually unfair terms under the Consumer Rights Act 2015
Was this helpful?
Yes
Yes
Sep 05,2018
Sep 05,2018
3
people found
this helpful
this helpful
I was renting property from PORTICO, when, during my time there, they flatly ignored emails and phone calls. When I did finally get through to someone their utter condescension and inability to listen to what I was saying (which was a very basic maintenance issue!) ...
read full review
read full review
Comment on agent fees
I think its unjustified that they take any money at all.
Was this helpful?
Yes
Yes
Sep 05,2018
Sep 05,2018
2
people found
this helpful
this helpful
Arranged a viewing and confirmation was sent to me with address. No one showed up and when I called to ask where is the agent I was told the viewing was cancelled. I had to travel in peak time to one side of the city ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 12,2018
Jul 12,2018
2
people found
this helpful
this helpful
Dear All,
Genuinely the worst experience by all comparisons I have renting for over a decade. They are pretty ruthless and as pointed out completely ignorant towards customers, including landlords. Look elsewhere if you want to avoid problems.
Good luck...
read full review
read full review
Comment on agent fees
bad
Was this helpful?
Yes
Yes
Jun 30,2018
Jun 30,2018
2
people found
this helpful
this helpful
Hello,
Consistently with previous reviews lack of communication and not sticking to the rules and contract but doing as they please. I have never experienced such poor service! I would suggest looking into open rent etc There are many alternatives...
read full review
read full review
Was this helpful?
Yes
Yes
May 28,2018
May 28,2018
0
people found
this helpful
this helpful
Alexia was absolutely brilliant! She was very understanding and kept in constant communication with updates. She could not have done anymore to help get the issue resolved....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 30,2018
Apr 30,2018
9
people found
this helpful
this helpful
I have been renting in London for nearly 10 years and have never ever came across such awful and appalling service from any estate agent. Their fees were almost as high as the monthly rent we pay! They take ages to respond to messages and to ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 26,2018
Apr 26,2018
0
people found
this helpful
this helpful
This review is based on the experience received and customer service delivered by Kaleigh Nevin at the Kentish Town Branch.
We've been with Portico since Aug 2017 and have gone through 4 different property managers (mostly due to staff leaving) but when Kaleigh told us she was ...
read full review
read full review
Comment on agent fees
n/a
Was this helpful?
Yes
Yes
Apr 17,2018
Apr 17,2018
1
people found
this helpful
this helpful
Dear Sir / Madam,
May I say how impressed I am with the service of Alexia Christodoulou. On 2 occasions, I have faced issues in my flat. On both occasions, she responded very swiftly, was extremely cooperative and personable - which makes the whole experience so much ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 05,2018
Apr 05,2018
8
people found
this helpful
this helpful
I have rented in London for the last 13 years and dealing with Portico has been by far the worst estate agent experience I have had ever.
I honestly would go as far as to say they are hopeless. They are slow to respond to mails, ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 29,2018
Mar 29,2018
0
people found
this helpful
this helpful
This was our first experience selling property and we couldn't have asked for anyone better in supporting us through the process.
From day one Daniel gave us his time whenever we needed it, he never seemed in a rush to finish phone conversations and as ...
read full review
read full review
Comment on agent fees
Good - worth every penny
Was this helpful?
Yes
Yes
Jan 25,2018
Jan 25,2018
8
people found
this helpful
this helpful
Our tenancy ended on the 9th of December. They planned the check-out only because we reminded them a day earlier, although we have given them the two-month notice. The clerk never arrived on the check-out appointment because he was never informed - the agent had ...
read full review
read full review
Comment on agent fees
Their fees are not transparent and extremely high. 250 for new tenants, 90 for contract renewal, 180 for check-out. If they treated us like customers we would be more open to paying them, but they are breaching all their contractual requirements, they do not know how to manage properties, they are not organised and they are avoiding any communication. They have not responded to any of the three emails in the last two weeks. Unacceptable.
Was this helpful?
Yes
Yes
Jan 22,2018
Jan 22,2018
0
people found
this helpful
this helpful
Areef has always responded to my requests (however stupid or repetitive) with quick efficient information. he also thinks ahead and answers the next question I was going to ask. There have been times I have asked him something beyond his remit and he has been ...
read full review
read full review
Comment on agent fees
n/a
Was this helpful?
Yes
Yes
Jan 19,2018
Jan 19,2018
0
people found
this helpful
this helpful
Extremely reliable service. Very good factual communicator with human side. Unlike a jobsworth, wanted to do whatever it took to resolve an awkward situation with my tenants. I really appreciated this....
read full review
read full review
Comment on agent fees
OK... for London
Was this helpful?
Yes
Yes
Nov 21,2017
Nov 21,2017
0
people found
this helpful
this helpful
Erol Hussein Renewals Coordinator Head Office.
Patient, generous persistence in securing a renewal, when it would have been easier to drop the tenants and, in a way, not at all unreasonable.
Very professional and a credit to the company's good name....
read full review
read full review
Comment on agent fees
reasonable - for London
Was this helpful?
Yes
Yes
Nov 16,2017
Nov 16,2017
7
people found
this helpful
this helpful
From start to finish I had a thoroughly disappointing experience during my tenancy at a Portico managed flat in Camden.
Prior to signing contracts and moving in, myself and my partner were rushed by the agents to get everything finalised within days from first putting ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 31,2017
Oct 31,2017
6
people found
this helpful
this helpful
Portico manage the property that we rent. Two months in and most of the conditions set out in pre-tenancy agreement have still not been fulfilled. They don't respond to calls or emails. We report faults (some quite major) and nothing is done about it. I ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30,2017
Oct 30,2017
0
people found
this helpful
this helpful
I have been a customer for spencers' property services for 17 years.
Ms Helene tyler the accountant in your' agency has served me for nearly nine years . From the day she worked for me there were no delays in her work regarding my flat . My statements ...
read full review
read full review
Comment on agent fees
quite reasonable
Was this helpful?
Yes
Yes
Oct 16,2017
Oct 16,2017
0
people found
this helpful
this helpful
Daniel was a great agent to work with for the purchase of my property. He was regulary in contact all the way through the process and kept me well informed. Daniel was always available for viewings and assisted in anyway he could. Great agent, would ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 11,2017
Oct 11,2017
0
people found
this helpful
this helpful
My first vieiwing was with Charles Alabi, having viewed many properties, I was immediately impressed with Charles. His professionalism, knowledge and care towards a potential buyer was exceptional. Charles was not pushy and genuinely acknowledged all of my comments and any concerns. Following the viewing, ...
read full review
read full review
Comment on agent fees
n/a
Was this helpful?
Yes
Yes
Sep 27,2017
Sep 27,2017
9
people found
this helpful
this helpful
There is a trend on this site re *the Senior Property Manager of Portico Kentish Town who is the most unprofessional property manager I've ever met and does no favours for the Portico brand and reputation. After paying our final months' worth of rent, *he ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 11,2017
Sep 11,2017
8
people found
this helpful
this helpful
From the minute Portico had our deposit to a month after moving out, Portico have been the epitome of negligent. The property management team * was either rude or completely ignored us whenever we tried to contact them. When we first moved in there were multiple ...
read full review
read full review
Comment on agent fees
BAD
Was this helpful?
Yes
Yes
Sep 06,2017
Sep 06,2017
3
people found
this helpful
this helpful
I would urge future tenants to read the one star reviews left, as I am having a very similar problem and these seem to be closer to the truth. The agency is very unresponsive when we contact them, but very proactive when chasing tenants for ...
read full review
read full review
Comment on agent fees
Fees are very high as renewal jobs are always mishandled (3rd time to sign a contract now and not thinking to do so a 4th time)
Was this helpful?
Yes
Yes
Holly
(6)
Spyridon-Nikolaos
(1)
Lindsay
(2)
Mike
(2)
Claudiu
(2)
HELENE
(2)
Megan
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:04 AM 30/10/2017 by allAgents
