“A team of very helpful professionals who take......”
5 Star Review
Nov 25,2020
By:
'Keith'
Nov 25,2020
Services: Property Management
Would you recommend?: Yes
Postcode: TW15
Property Management
Postcode: TW15
2
people found
this helpful
A team of very helpful professionals who take the time to explain the process in great detail. They are very reassuring and I look forward to letting my property under their management....
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2
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“Excellent customer service, the best in my e......”
5 Star Review
Nov 18,2020
By:
'Elena'
Nov 18,2020
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NW6
Lettings (as a Tenant)
Postcode: NW6
2
people found
this helpful
Excellent customer service, the best in my experience. Everything is quick and clear, the process goes step by step with information in details.
Our special appreciation to letting consultant Jodie Stewart, who absolutely professionally led our process and kept us in touch on every single ...
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2
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“Lindsay has been highly unhelpful....”
1 Star Review
Mar 19,2020
By:
'Yolanda'
Mar 19,2020
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW4
Lettings (as a Tenant)
Postcode: SW4
2
people found
this helpful
Lindsay has been highly unhelpful throught my tenancy with Portico. Requests have often gone for months without action. I would not recommend working with Lindsay or Portico....
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2
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“Great customer service!Been 3 years at this......”
5 Star Review
Jul 27,2019
By:
'Geanina'
Jul 27,2019
Services: Lettings (as a Tenant)
Rent PCM: £1420
Would you recommend?: Yes
Postcode: NW
Lettings (as a Tenant)
Rent PCM: £1420
Postcode: NW
1
people found
this helpful
Great customer service!
Been 3 years at this address and never had any problem.
My last renew I’ve been assisted by Spyridon and all been great, really easy going and knowledgeable on all matters!...
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1
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“Superb service from this agent......”
5 Star Review
Jul 22,2019
By:
'Steve'
Jul 22,2019
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: Yes
Postcode: NW1
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: NW1
1
people found
this helpful
I have enjoyed superb service from this agent in finalising a lease of property for my daughter. Jodie Stewart dealt with us throughout and made the transaction both easy and enjoyable. She was an absolute delight to deal with. All arrangements and requirements were clearly ...
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1
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5 Star Review
Nov 14,2018
By:
'MR'
Nov 14,2018
Services: Lettings (as a Landlord)
Rent PCM: £1700
Would you recommend?: Yes
Postcode: N79
Lettings (as a Landlord)
Rent PCM: £1700
Postcode: N79
0
people found
this helpful
Holly was very professional from start to finish. She let me know what my options were throughout the process and understood my needs. Would definitely use Portico again....
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Comment on agent fees
Seemed competitive against the competiton.
0
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“Alexia is appallingly unresponsive...”
1 Star Review
Oct 24,2018
By:
'outrageous'
Oct 24,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EC1Y
Lettings (as a Tenant)
Postcode: EC1Y
3
people found
this helpful
Alexia Christodolou was assigned as the property manager for our flat when we moved in at the beginning of September but has since then failed to respond to ANY of our emails and calls for more than 6 weeks. As a result many important issues with ...
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3
people found
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“Negligent and incompetent...”
1 Star Review
Sep 13,2018
By:
'NA'
Sep 13,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: N1
Lettings (as a Tenant)
Postcode: N1
1
people found
this helpful
Some of these comments apply to the Islington branch, but all of our contract issues seem to come from the Head Office.
By neglecting to tell us the full requirements before giving a move in date, we were forced to wait 2 week (which we had ...
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Comment on agent fees
Sneaky and expensive, some were actually unfair terms under the Consumer Rights Act 2015
1
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“downright incompetence...”
1 Star Review
Sep 05,2018
By:
'Matthew'
Sep 05,2018
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: No
Postcode: N19
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: N19
3
people found
this helpful
I was renting property from PORTICO, when, during my time there, they flatly ignored emails and phone calls. When I did finally get through to someone their utter condescension and inability to listen to what I was saying (which was a very basic maintenance issue!) ...
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Comment on agent fees
I think its unjustified that they take any money at all.
3
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“Don't bother with them...”
1 Star Review
Sep 05,2018
By:
'Gal'
Sep 05,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: N7
Lettings (as a Tenant)
Postcode: N7
2
people found
this helpful
Arranged a viewing and confirmation was sent to me with address. No one showed up and when I called to ask where is the agent I was told the viewing was cancelled. I had to travel in peak time to one side of the city ...
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2
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1 Star Review
Jul 12,2018
By:
'Lisa'
Jul 12,2018
Services: Lettings (as a Tenant)
Rent PCM: £2200
Would you recommend?: No
Postcode: NW6
Lettings (as a Tenant)
Rent PCM: £2200
Postcode: NW6
2
people found
this helpful
Dear All,
Genuinely the worst experience by all comparisons I have renting for over a decade. They are pretty ruthless and as pointed out completely ignorant towards customers, including landlords. Look elsewhere if you want to avoid problems.
Good luck...
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Comment on agent fees
bad
2
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1 Star Review
Jun 30,2018
By:
'Yas'
Jun 30,2018
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: No
Postcode: NW6
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: NW6
2
people found
this helpful
Hello,
Consistently with previous reviews lack of communication and not sticking to the rules and contract but doing as they please. I have never experienced such poor service! I would suggest looking into open rent etc There are many alternatives...
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2
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“Water pressure issue...”
5 Star Review
May 28,2018
By:
'Donna'
May 28,2018
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: 4PL
Lettings (as a Tenant)
Postcode: 4PL
0
people found
this helpful
Alexia was absolutely brilliant! She was very understanding and kept in constant communication with updates. She could not have done anymore to help get the issue resolved....
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0
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1 Star Review
Apr 30,2018
By:
'Ola'
Apr 30,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E5
Lettings (as a Tenant)
Postcode: E5
9
people found
this helpful
I have been renting in London for nearly 10 years and have never ever came across such awful and appalling service from any estate agent. Their fees were almost as high as the monthly rent we pay! They take ages to respond to messages and to ...
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9
people found
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“Kaleigh Nevin - Property Manager...”
5 Star Review
Apr 26,2018
By:
'Greg'
Apr 26,2018
Services: Lettings (as a Tenant)
Rent PCM: £1650
Would you recommend?: Yes
Postcode: N7
Lettings (as a Tenant)
Rent PCM: £1650
Postcode: N7
0
people found
this helpful
This review is based on the experience received and customer service delivered by Kaleigh Nevin at the Kentish Town Branch.
We've been with Portico since Aug 2017 and have gone through 4 different property managers (mostly due to staff leaving) but when Kaleigh told us she was ...
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Comment on agent fees
n/a
0
people found
this helpful
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“Excellent service from Alexia Christodoulou...”
5 Star Review
Apr 17,2018
By:
'Caroline'
Apr 17,2018
Services: Lettings (as a Tenant)
Rent PCM: £1360
Would you recommend?: Yes
Postcode: E2
Lettings (as a Tenant)
Rent PCM: £1360
Postcode: E2
1
people found
this helpful
Dear Sir / Madam,
May I say how impressed I am with the service of Alexia Christodoulou. On 2 occasions, I have faced issues in my flat. On both occasions, she responded very swiftly, was extremely cooperative and personable - which makes the whole experience so much ...
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1
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“Worst Estate agent I have dealt with ever...”
1 Star Review
Apr 05,2018
By:
'Gina'
Apr 05,2018
Services: Lettings (as a Tenant)
Rent PCM: £1500
Would you recommend?: No
Postcode: SW6
Lettings (as a Tenant)
Rent PCM: £1500
Postcode: SW6
8
people found
this helpful
I have rented in London for the last 13 years and dealing with Portico has been by far the worst estate agent experience I have had ever.
I honestly would go as far as to say they are hopeless. They are slow to respond to mails, ...
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8
people found
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“Excellent, professional, dedicated service...”
5 Star Review
Mar 29,2018
By:
'Frances'
Mar 29,2018
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: NW1
Sales (as a Vendor)
Postcode: NW1
0
people found
this helpful
This was our first experience selling property and we couldn't have asked for anyone better in supporting us through the process.
From day one Daniel gave us his time whenever we needed it, he never seemed in a rush to finish phone conversations and as ...
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Comment on agent fees
Good - worth every penny
0
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“Our tenancy ended on the 9th of December. They planned ......”
1 Star Review
Jan 25,2018
By:
'Christos,'
Jan 25,2018
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: N16
Lettings (as a Tenant)
Postcode: N16
8
people found
this helpful
Our tenancy ended on the 9th of December. They planned the check-out only because we reminded them a day earlier, although we have given them the two-month notice. The clerk never arrived on the check-out appointment because he was never informed - the agent had ...
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Comment on agent fees
Their fees are not transparent and extremely high. 250 for new tenants, 90 for contract renewal, 180 for check-out. If they treated us like customers we would be more open to paying them, but they are breaching all their contractual requirements, they do not know how to manage properties, they are not organised and they are avoiding any communication. They have not responded to any of the three emails in the last two weeks. Unacceptable.
8
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“Areef has always responded to my requests (however stupid or ......”
5 Star Review
Jan 22,2018
By:
'tina'
Jan 22,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: W6
Lettings (as a Landlord)
Postcode: W6
0
people found
this helpful
Areef has always responded to my requests (however stupid or repetitive) with quick efficient information. he also thinks ahead and answers the next question I was going to ask. There have been times I have asked him something beyond his remit and he has been ...
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Comment on agent fees
n/a
0
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“Extremely reliable service. Very good factual communicator with human side. ......”
5 Star Review
Jan 19,2018
By:
'Magpie'
Jan 19,2018
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SW4
Lettings (as a Landlord)
Postcode: SW4
0
people found
this helpful
Extremely reliable service. Very good factual communicator with human side. Unlike a jobsworth, wanted to do whatever it took to resolve an awkward situation with my tenants. I really appreciated this....
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Comment on agent fees
OK... for London
0
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“Erol Hussein Renewals Coordinator Head Office.Patient, generous persistence in ......”
4 Star Review
Nov 21,2017
By:
'Masson'
Nov 21,2017
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SW4
Lettings (as a Landlord)
Postcode: SW4
0
people found
this helpful
Erol Hussein Renewals Coordinator Head Office.
Patient, generous persistence in securing a renewal, when it would have been easier to drop the tenants and, in a way, not at all unreasonable.
Very professional and a credit to the company's good name....
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Comment on agent fees
reasonable - for London
0
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“From start to finish I had a thoroughly disappointing experience ......”
1 Star Review
Nov 16,2017
By:
'Dan'
Nov 16,2017
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NW1
Lettings (as a Tenant)
Postcode: NW1
7
people found
this helpful
From start to finish I had a thoroughly disappointing experience during my tenancy at a Portico managed flat in Camden.
Prior to signing contracts and moving in, myself and my partner were rushed by the agents to get everything finalised within days from first putting ...
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7
people found
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“Portico manage the property that we rent. Two months in ......”
1 Star Review
Oct 31,2017
By:
'Graham'
Oct 31,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NW5
Lettings (as a Tenant)
Postcode: NW5
6
people found
this helpful
Portico manage the property that we rent. Two months in and most of the conditions set out in pre-tenancy agreement have still not been fulfilled. They don't respond to calls or emails. We report faults (some quite major) and nothing is done about it. I ...
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6
people found
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“I have been a customer for spencers' property services for 17 ......”
3 Star Review
Oct 30,2017
By:
'Ms'
Oct 30,2017
Services: Property Management
Rent PCM: £1000
Would you recommend?: Yes
Postcode: E173
Property Management
Rent PCM: £1000
Postcode: E173
0
people found
this helpful
I have been a customer for spencers' property services for 17 years.
Ms Helene tyler the accountant in your' agency has served me for nearly nine years . From the day she worked for me there were no delays in her work regarding my flat . My statements ...
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Comment on agent fees
quite reasonable
0
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“Daniel was a great agent to work with for the ......”
5 Star Review
Oct 16,2017
By:
'jordanr'
Oct 16,2017
Services: Sales (as a Buyer)
Sold price: £465000
Would you recommend?: Yes
Postcode: NW1
Sales (as a Buyer)
Sold price: £465000
Postcode: NW1
0
people found
this helpful
Daniel was a great agent to work with for the purchase of my property. He was regulary in contact all the way through the process and kept me well informed. Daniel was always available for viewings and assisted in anyway he could. Great agent, would ...
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0
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“My first vieiwing was with Charles Alabi, having viewed many ......”
5 Star Review
Oct 11,2017
By:
'Happy'
Oct 11,2017
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: NW6
Sales (as a Buyer)
Postcode: NW6
0
people found
this helpful
My first vieiwing was with Charles Alabi, having viewed many properties, I was immediately impressed with Charles. His professionalism, knowledge and care towards a potential buyer was exceptional. Charles was not pushy and genuinely acknowledged all of my comments and any concerns. Following the viewing, ...
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Comment on agent fees
n/a
0
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“There is a trend on this site re *the Senior ......”
1 Star Review
Sep 27,2017
By:
'West'
Sep 27,2017
Services: Lettings (as a Tenant)
Rent PCM: £2500
Would you recommend?: No
Postcode: NW6
Lettings (as a Tenant)
Rent PCM: £2500
Postcode: NW6
9
people found
this helpful
There is a trend on this site re *the Senior Property Manager of Portico Kentish Town who is the most unprofessional property manager I've ever met and does no favours for the Portico brand and reputation. After paying our final months' worth of rent, *he ...
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9
people found
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“From the minute Portico had our deposit to a month ......”
1 Star Review
Sep 11,2017
By:
'Sasha'
Sep 11,2017
Services: They manage our building
Would you recommend?: No
Postcode: NW1
They manage our building
Postcode: NW1
8
people found
this helpful
From the minute Portico had our deposit to a month after moving out, Portico have been the epitome of negligent. The property management team * was either rude or completely ignored us whenever we tried to contact them. When we first moved in there were multiple ...
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Comment on agent fees
BAD
8
people found
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“I would urge future tenants to read the one star ......”
1 Star Review
Sep 06,2017
By:
'Cst'
Sep 06,2017
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW6
Lettings (as a Tenant)
Postcode: SW6
3
people found
this helpful
I would urge future tenants to read the one star reviews left, as I am having a very similar problem and these seem to be closer to the truth. The agency is very unresponsive when we contact them, but very proactive when chasing tenants for ...
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Comment on agent fees
Fees are very high as renewal jobs are always mishandled (3rd time to sign a contract now and not thinking to do so a 4th time)
3
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