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Portico We're Portico, an award-winning London agent with 18 branches across London and Essex. We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind. We also offer a premium Airbnb management service, and a cost-effective Handyman service. As you might expect, we are members of Read full description... ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch! Click here if you'd like to find out how much your property is currently worth in 60 seconds! We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
Portico

26 Museum Street Bloomsbury, London
Greater London
WC1A 1JU

020 7268 9843


Properties for sale
Properties for rent
Nov 08,2017
Minithumbdown
By: 'Max'
Nov 08,2017
0 people found
this helpful
Unfortunately, this is not a positive Review. I am afraid I never had to deal with such an incompetent agency before. When taking over the apartment, nothing had been cleaned and many things including oven and fridge did not function properly and were only attended to on request after several weeks. This delay and unreadiness to fix things continued throughout the year without exception. When moving out a cleaning fee of 300 pound was charged and on top of that several personal items such as des...
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Comment on agent fees
highly overcharging for no service at all. E.g charging 300pounds for cleaning even though the apartment was never cleaned.
Was this helpful? Yes
Sep 15,2017
Minithumbup
Daniella Yohans
By: 'Philip_C'
Sep 15,2017
1 people found
this helpful
Portico handled every stage of my house sale superbly. They were proactive and responded effectively at a time of uncertainty in our part of the market, securing a timely sale. At all times, they were communicative and followed up leads, queries and requests for information. Portico is a hands-on agent; but only to the extent that you're comfortable with and which helps to achieve your selling aims, That is to say, they won't phone every five minutes just to "check in" for the sake o...
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Comment on agent fees
Portico's fees were straightforward, transparent, and very acceptable.
Was this helpful? Yes
Aug 10,2017
Minithumbup
Daniella Yohans
Lucy Adamson
By: 'PC'
Aug 10,2017
0 people found
this helpful
Excellent Service - Informative - Not pushy - Even afterwards helpful in clarifying all the steps during the whole process - friendly - patient - free of jargon...
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Comment on agent fees
neutral
Was this helpful? Yes
May 20,2017
Minithumbdown
By: 'TenantVictim'
May 20,2017
6 people found
this helpful
Think of all the negative cliches attributed to state agencies and then add some more to them and that's Portico. This is going to sound like a litany of complaints, there is just so much to tell, but if you want to save yourself time just do the following, DO NOT RENT FROM PORTICO, seriously, avoid them at all costs, the high reviews here are a complete sham. They are not a decent agency (if there is such a thing) and they are not to be trusted. Do you want to know why? Read on, 1) A...
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Comment on agent fees
All their fees are bad, and unfair.
Was this helpful? Yes
By: Alice Brown
May 26, 2017
View all comments (1)
Aside from the fees which we just accepted early on, I could not agree with this comment more. This is an extremely accurate account of our experience with Portico too. Everything from not even apologising for such appealing communication to total unfair treatment. I will also be writing a detailed account of our experience but avoid Portico at all costs if you don't want to feel utterly stressed, upset and exasperated during and AFTER your tenancy has supposed to have even ended. :'( ...
Jan 31,2017
Minithumbup
By: 'Justine'
Jan 31,2017
0 people found
this helpful
I worked with Tiegan (with help from Wayne). Both were very responsive, professional, and helpful when it came to answering my questions....
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Comment on agent fees
I'm not familiar with what the normal cost for Agent's fees are.
Was this helpful? Yes
Jan 30,2017
Minithumbup
Lucy Adamson
By: 'k shamburov'
Jan 30,2017
0 people found
this helpful
Hi , Lucy was outstanding in this difficult sale . she was professional , dedicated and nothing was to much trouble for her . highly recommend...
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Jan 27,2017
Minithumbup
Lucy Adamson
Daniella Yohans
By: 'Tom C'
Jan 27,2017
0 people found
this helpful
I cannot praise the Lucy and Daniella highly enough. They were helpful, cheerful, and hardworking throughout the process. They kept me well informed at all times. They were trustworthy and straightforward. Even though market conditions were challenging, they obtained the asking price for the flat. They also kept me sane through a process that is inevitably stressful at times....
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Comment on agent fees
The service to give the flat a quick freshen up with paint and minor works was well worth the extra money. In fact this additional cost still only came in at the same price as many competitors basic service.
Was this helpful? Yes
May 06,2015
Minithumbup
Lucy Adamson
By: 'Amy'
May 06,2015
0 people found
this helpful
I'm very happy with the service provided by Edmund Cude and in particular, Lucy Adamson. Unlike other agents, she will try to understand what your requirements are and only recommend those properties that fit your criteria. In addition, Edmund Cude does not share the customer's base with other branches so you will not get a cold call from other branches of Edmund Cude asking if you are interested to consider buying in their areas.. However, I'm most impressed with the agent's ethical standard....
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Was this helpful? Yes
Apr 01,2015
Minithumbup
Michael Hookway
By: 'Ken'
Apr 01,2015
0 people found
this helpful
Edmund Cude was helpful and reliable in my sale. Mike Hookway was proactive and quick to respond to my queries and worked hard to push the sale along. He was always quick and efficient in dealing with any matters that caused me concern or threatened to delay the process and I am happy to recommend the agency to other prospective sellers....
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Was this helpful? Yes
Mar 11,2015
Minithumbup
Robyn
By: 'maryjames'
Mar 11,2015
0 people found
this helpful
Julian and I would like to thank Robyn for her professional and helpful attitude throughout this transaction.Her mannerism and conduct was exemplary....
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Was this helpful? Yes
Jan 29,2015
Minithumbup
Robyn Williams
Michael Hookway
By: 'David'
Jan 29,2015
0 people found
this helpful
My property purchase was particularly challenging for a number of reasons outside of anyone's control. Michael's patience and professionalism throughout this unusually arduous exchange process helped us maintain a momentum and ultimately kept the purchase on track. Michael was always on hand to answer questions, offer advice and chase the relevant parties where necessary. Communication was easy and reliable which is a rare luxury that was much appreciated. In an industry with a notorious repu...
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Jan 21,2015
Minithumbup
Adam Pearce
By: 'Vital Magnin'
Jan 21,2015
0 people found
this helpful
Adam and his colleagues have been very diligent, professional and transparent in the entire process. Being new to London and the UK, I was not aware of all the steps to rent a property and they took the time to run me through it, and make the process quite smooth....
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Was this helpful? Yes
Jan 14,2015
Minithumbup
Adam Pearce
By: 'GG'
Jan 14,2015
0 people found
this helpful
Adam was extremely helpful and available for any problem we had! Thank you so much again for being so professional and kind!...
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Dec 04,2014
Minithumbup
Lucy Adamson
By: 'Anonymous'
Dec 04,2014
0 people found
this helpful
Edmund Cude and Lucy Adamson in particular provided excellent support. They were extremely helpful and responsive throughout the buying process....
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Was this helpful? Yes
Sep 29,2014
Minithumbup
Adam Pearce
By: 'Aamanda'
Sep 29,2014
0 people found
this helpful
Adam is such a good agent, he is so patient and helpful. I strongly recommend him. However, the flat is not cleaned at all. I strongly suggest people to check if the landlord has the management contract with agent so that it may skip a lot of problems....
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Sep 20,2014
Minithumbup
Adam Pearce
By: 'Lou & Chloe'
Sep 20,2014
0 people found
this helpful
As new tenants, my flatmate and I were really happy with the Edmund Cude experience along with Adam Pearce's work as he was both professional and friendly. We are glad to have chosen a flat linked to Edmund Cude. Even after we moved in, Adam stayed available and concerned by issues we faced. We even recommended Edmund Cude to acquaintances....
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Was this helpful? Yes
Sep 19,2014
Minithumbup
Adam Pearce
By: 'Alex'
Sep 19,2014
0 people found
this helpful
Adam is an excellent agent, he did everything needed. I was not in the UK during the letting process, so we mainly contacted by emails. He is very quick in responding, and his replies pretty much solved everything I needed....
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Sep 18,2014
Minithumbdown
By: 'A. Tenant'
Sep 18,2014
4 people found
this helpful
It has been a very stressful and frustrating experience being a tenant in an Edmund Cude property: though there are one or two helpful members of staff, we have mostly been treated coldly at best and downright rudely at worst. We were made promises on the refurbishment of the property which were then denied and the refurbishment was never fulfilled. When this lack of refurbishment caused damp in the property, we were told we would have to pay for its removal ourselves or face losing our depo...
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Sep 16,2014
Minithumbup
By: 'A'
Sep 16,2014
0 people found
this helpful
Good agents, and good staff. really warm heart and good services. and did really a good job on satisfying the requirements....
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Was this helpful? Yes
Jul 08,2014
Minithumbup
Mike Hookway
By: 'Emma Earnshaw'
Jul 08,2014
0 people found
this helpful
I found Mike extremely helpful and knowledgable. He managed to negotiate a fantastic price for us and made sure I always knew what was happening between myself the buyer and all the unforeseen hoops that have to be jumped through. We will definitely be returning to Edmund Cude in the future....
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Was this helpful? Yes
Jun 02,2014
Minithumbup
Robyn
By: 'Withheld'
Jun 02,2014
0 people found
this helpful
Professional, courteous staff who maintained good communications throughout viewing and then purchase process. Worked well with buyer representative in making connection with vendor and vendor solicitor to help facilitate a speedy exchange and completion. Overall satisfaction level was excellent....
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May 28,2014
Minithumbup
Toby Harris
Michael Hookway
By: 'Marina K.'
May 28,2014
0 people found
this helpful
It was a pleasure to work with Toby and Michael and they helped me to find exactly the kind of property I was looking for, within a very short period of time. The process was very efficient, which was so helpful given my busy work schedule....
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Was this helpful? Yes
May 23,2014
Minithumbup
Michael Hookway
By: 'Tom & Caroline Tomlinson'
May 23,2014
0 people found
this helpful
Michael provided an excellent service in selling our property. He was calm and efficient, knowledgeable, charming and helpful - and very supportive, keeping us fully informed since we live 400 miles away from the property....
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Was this helpful? Yes
May 20,2014
Minithumbup
By: 'JX'
May 20,2014
0 people found
this helpful
Adam and Edmund Cude as a whole were very attentive with the needs of the tenants. They were very fast to react to any questions that I had. Besides that, Adam makes it easy for first time tenants to handle the ordeal by explaining clearly what needs to be done and when it needs to be done. The process was rather simple with these instructions and it is for these reasons that I would recommend this agent again....
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Was this helpful? Yes
May 17,2014
Minithumbup
Adam Pearce
By: 'Wantan'
May 17,2014
0 people found
this helpful
I was very pleased with Adam\'s work as he was very helpful throughout the whole process of finding and securing a house. He would respond to our queries very promptly and he was not pushy in closing out the agreement. All in all, I would describe his work as fast and efficient....
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Was this helpful? Yes
May 16,2014
Minithumbup
By: 'Claire'
May 16,2014
0 people found
this helpful
Adam is one of the nicest agents we\'ve met. Not only was he very helpful in helping us find a house, taking the initiative to keep us updated on new listings and arranging viewings, he wasn\'t pushy about closing an agreement quickly. His quick understanding of our concerns made the process efficient and easy. The only minor hiccup was the 2 week wait and lack of communication in between paying our deposit and waiting for the landlord\'s signature....
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Was this helpful? Yes
May 15,2014
Minithumbup
Michael Kennedy
By: 'David & Caroline'
May 15,2014
0 people found
this helpful
I would like to thank Mike sincerely for his care , experience and understanding in the course of our recent negotiations with prospective buyers of our property. Thank you. David and Caroline....
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Was this helpful? Yes
May 15,2014
Minithumbup
Adam Pearce
By: 'Esther'
May 15,2014
0 people found
this helpful
Adam is really helpful. It is really a good experience to work with him. Moreover,he is an aquarius, smart and handsome and nice....
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May 15,2014
Minithumbup
Adam Pearce
By: 'Sandwich'
May 15,2014
0 people found
this helpful
Adam was really helpful with helping me find a flat for the coming year. While I was out of the country, he would send me messages regarding new flat offers around the area I was looking for. Although he sent me messages and would ring me, it was not over-bearing like some other agents. During viewings he was all smiles and consistently asked questions to help better understand what kind of flat I was looking for. Overall, the process was made enjoyable and easier because of him....
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Was this helpful? Yes
May 15,2014
Minithumbup
By: 'a'
May 15,2014
0 people found
this helpful
Very positive, on the ball, agent on the whole. At a time where we were looking for houses, he was the one that constantly had viewings ready for us and communicated with us often; It was for this reason that we decide to settle for something on the high end of our price range- because he kept getting to us first. Did not pressure us to buy at all as well. Good explanations of the procedure involved and very helpful with any follow up questions....
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Areas covered
  • WC1
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
78% customers were satisfied with fees 61% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £325,000
  • Max: £1,200,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 0 25 4 10 0 10 0 1 0
Laura West - upload your photo Laura West
8 reviews

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Vital Magnin - upload your photo Vital Magnin
0 reviews

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Robyn   - upload your photo Robyn
3 reviews

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Wesley Ellis - upload your photo Wesley Ellis
8 reviews

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george wimpenny - upload your photo george wimpenny
3 reviews

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Nicole de Blaquiere - upload your photo Nicole de Blaquiere
1 reviews

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Ms C Evans - upload your photo Ms C Evans
1 reviews

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Chris Blacketer - upload your photo Chris Blacketer
1 reviews

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Michael Hookway - upload your photo Michael Hookway
8 reviews

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Toby Harris - upload your photo Toby Harris
2 reviews

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Adam Pearce - upload your photo Adam Pearce
9 reviews

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Mike Hookway Mike Hookway
Sales Manager
1 reviews

About Mike A senior sales manager with over 15 years in the property industry. After beginning my career with a small independent agency in Southampton I went on to work for a national estate agency firm for ove View full profile
Robyn Williams - upload your photo Robyn Williams
1 reviews

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wayne  Lewis - no image available wayne Lewis
lettings Manager
0 reviews

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Lucy Adamson - upload your photo Lucy Adamson
5 reviews

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Daniella Yohans - upload your photo Daniella Yohans
3 reviews

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Last updated at 11:06 AM 30/10/2017 by allAgents

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