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No description for branch.
Portico

129 Northcote Road Battersea, London
Greater London
SW11 6PS

020 7738 1538

Sep 09,2016
Minithumbup
By:
Sep 09,2016
Featured Review
0 people found
this helpful
While looking for a flat Portico were very helpful and helped the process go quickly and smoothly. Now living in a property managed by them I can also add they are supportive and quick to organise maintenance when needed. Everything i want from an estate agent....
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Jun 28,2016
Minithumbup
By:
Jun 28,2016
Featured Review
0 people found
this helpful
We generally had a really positive experience renting a property through Portico - the letting agents were friendly, professional and amenable to our needs during our property search. Contact was always prompt and help was always at hand when we needed it. The only slight difficulties we had was with sorting our guarantors - I would advice potential tenants just to be aware that guarantors must be on quite a high salary to cover you and that income from pensions generally isn't considered. The ...
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May 04,2016
Minithumbup
By:
May 04,2016
Featured Review
0 people found
this helpful
This was my first experience going through an estate agent to rent a flat but the entire process was smooth and efficient from start to finish. I was out of the country for half of the process but Mckenzie made sure to keep both of us informed with any progress and ensured I could still sign the agreement while I was away. All questions we had were answered almost immediately and concerns were adressed quickly as well. Mckenzie was both professional and friendly from beginning to end and I'd def...
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Jan 04,2016
Minithumbup
By:
Jan 04,2016
Featured Review
0 people found
this helpful
Portico has nice, spacious, bright and well-maintained properties. Good price-quality found when at least renting a property. Very professional, helpful and patience staff...
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Comment on agent fees
Standard fees
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Oct 26,2015
Minithumbup
By:
Oct 26,2015
Featured Review
0 people found
this helpful
Portico were extremely helpful in finding us a 2 bedroom property. Emma was easy to contact and very helpful arranging paperwork and answering any questions we had regarding moving in to our property. Thanks very much...
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Aug 10,2016
Minithumbdown
By:
Aug 10,2016
5 people found
this helpful
Whilst the process of securing our rented flat with Portico was very smooth and efficient, the service since then has been appalling. We never expect to hear back from them until several times chasing via email or phone. The process of renewing our contract has been abysmal, with the staff member in question failing to respond to multiple emails, putting pressure on us to conform to deadlines when he does respond and then failing to respond for weeks at a time when it is not urgent for him....
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Aug 10,2016
Minithumbdown
By:
Aug 10,2016
0 people found
this helpful
Whilst the process of securing our rented flat with Portico was very smooth and efficient, the service since then has been appalling. We never expect to hear back from them until several times chasing via email or phone. The process of renewing our contract has been abysmal, with the staff member in question failing to respond to multiple emails, putting pressure on us to conform to deadlines when he does respond and then failing to respond for weeks at a time when it is not urgent for him....
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Jun 10,2016
Minithumbdown
By:
Jun 10,2016
4 people found
this helpful
Portico is the most useless and unhelpful ever! They tricky and are simply trying to take advantage of their tenants. Money is all they are about! Customer service below zero. Their Legal team is very rude!...
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By: Medleen Brereton
Jun 21, 2016
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Hello Ela, I'm really sorry to hear you are disappointed with Portico's service. We usually pride ourselves on being helpful and approachable so I would like to look into this as soon as possible. It would be great if you could tell me the best time to call so we can discuss your concerns. Kind Regards, Medleen....
Oct 07,2015
Minithumbup
By:
Oct 07,2015
0 people found
this helpful
We had a wonderful experience Portico, who helped us find our beautiful new flat. The process was more complicated than usual for various reasons but Emma, Goda and the team made it seem painless. Having experienced some mediocre agencies in the past, we were really pleased that everyone at Portico was helpful, pleasant and a real pleasure to work with....
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Apr 21,2015
Minithumbup
By:
Apr 21,2015
0 people found
this helpful
The move to the new place was very smooth. We have got a great deal of assistance from Holly with all paperwork sent to us on time with proper explanation of what have to be done and by when. We were contacted by Portico (Edmund Cude) a few times whenever a suitable property was available on the market and we were shown a few until we found a current place. Holly is very friendly and approachable and I would not hesitate to recommend her when looking for your new house....
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Apr 14,2015
Minithumbdown
By:
Apr 14,2015
13 people found
this helpful
In this review I mainly want to report about how Edmund Cude is handling maintenance issues or even not handling them. During my tenancy, which I ended after 10 month using my break clause, I had several maintenance issues. It usually took several notifications from my side to even draw attention and even then I only was told the issues will be reported to maintenance and I rarely received feedback from them. All in all one can get good service until signing the tenancy agreement but then has...
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What agent could do to change your mind?
Proper feedback and adequate response time are basic for good maintenance, especially when it is about the heating system during the winter period. Here and in other maintenance issues the agency failed.
Comment on agent fees
Whatever they charge for maintenance is far too much for the service they provide to tenants.
Was this helpful? Yes
By: Emma
Apr 16, 2015
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Hello Max, I'm really sorry to hear you were disappointed with Edmund Cude's service. We usually pride ourselves on being communicative and resolving maintenance issues quickly, but it seems this has not been the case with your property on Northcote Road. I will do my best to find out why your issues were not dealt with sufficiently. I've forwarded your feedback on to the property management team to see if there's anything they can do. Once again we're so sorry for the inconvenience th....
Mar 30,2015
Minithumbup
By:
Mar 30,2015
0 people found
this helpful
Edmund Cude and their agent Holly Pollock were helpful, professional and thorough during the letting process. Holly found the perfect flat to match our needs. She was always available to answer any question and explained the process clearly. The legal staff were also quick and efficient. If you are looking to rent in the Clapham or Battersea area I would highly recommend using this office and Holly....
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Feb 22,2015
Minithumbup
By:
Feb 22,2015
0 people found
this helpful
Edmund Cude have been extremely helpful throughout the entire letting process. It was quick and easy to arrange a viewing and contracts were sorted promptly. Holly our agent was a wonderful help, arranging extra viewings once we had sorted our contract to ease our moving process. Very excited to move in and would certainly recommend Edmund Cude to others....
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By: Emma
Jun 04, 2015
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....
Feb 11,2015
Minithumbup
By:
Feb 11,2015
0 people found
this helpful
My flat mate and I approached Edmund Cude to view a property in the Clapham Junction area in January 2015, they arranged a prompt viewing for the property we were keen on seeing and moved swiftly to help us secure a property we wanted to put an offer in on. Adam was knowledgable, incredibly efficient and reassuring from beginning to end, I could not fault his service and was impressed with the support from the wider team also. The smooth process even went as far as the agency liaising our meet...
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Comment on agent fees
would expect to pay this much for a house of this quality in the area.
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Nov 21,2014
Minithumbdown
By:
Nov 21,2014
2 people found
this helpful
Absolutely terrible from the moment we moved in to the moment we left and afterwards, There was a delay with all the paper work when we moved in, then whilst we were tenants the were so slow when we reported a problem, moving out was then another issue all in itself. They also dont seem to update their systems when you have vacanted a properly...!!! I would never use them for anything again....
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Jun 03,2014
Minithumbup
By:
Jun 03,2014
0 people found
this helpful
Charlotte understood very well what I was looking for, and she has shown me flats that were perfectly suitable right from the start. She was very available and flexible on the timing, so that I could visit the flats after my hours of work. She has managed as well to show me several flats in a row, which help me to define what I wanted and what I didn't want and it made me save some time. As a summary, she has been very efficient and helpful....
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May 14,2014
Minithumbup
By:
May 14,2014
0 people found
this helpful
Charlotte Joy was a great pleasure to work with. She was always on time and very patient even when I asked to return to the property a number of times. She made the whole experience much easier to handle by always keeping us informed of each step of the process....
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May 12,2014
Minithumbup
By:
May 12,2014
0 people found
this helpful
I have been with Edmund Cude for over 3 years now and was delighted with my most recent dealings with them. Charlotte Joy was brilliant in securing the desired property in extemely quick time. Nicola Murphy in the Paralegal team was also particularly helpful when facilitating the referencing process. All in all, an excellent service...
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May 09,2014
Minithumbup
By:
May 09,2014
0 people found
this helpful
My experience with Charlotte at Edmund Cude was amazing. Charlotte kept us up to date through out our application process and even came up with alternatives should our property of choice become unavailable. I would happily recommend Edmund Cude to my family and friends....
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Apr 08,2014
Minithumbup
By:
Apr 08,2014
0 people found
this helpful
We would highly recommend Adrian at Edmund Cude. He is certainly the best agent we have dealt with during our search for a new property. He was polite and well informed about the property and did a great job at keeping us up to date with communications, even when he was on the go and felt like he negotiated fairly with the landlord. Overall we have had a very good experience with Edmund Cude, whether it was with Adrian or their other members of staff in the office....
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Nov 30,2013
Minithumbup
By:
Nov 30,2013
0 people found
this helpful
A very positive experience (and in stark contrast to other agents I had come into contact with in previous weeks). Attentive and professional throughout. Highly recommended...
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Sep 25,2013
Minithumbup
By:
Sep 25,2013
1 people found
this helpful
These guys are the single worst letting agent I\'ve ever encountered. They managed the property I rented for a year along with three friends. They continually refused to fix our broken central heating system, only finally getting around to it six months after winter had ended, a few weeks before we left. The admin fees and check in/out charges are the highest I\'ve ever encountered, it\'s almost impossible to get hold of them at the weekends or out of hours (which is a problem, given they were m...
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Aug 08,2013
Minithumbup
By:
Aug 08,2013
0 people found
this helpful
In dealing with Katharina Roth during the lease extension, she was very perfessional and timly regarding the processing of the documents and in dealing with the complexities of the lease extension. She did a great job all around....
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Aug 07,2013
Minithumbup
By:
Aug 07,2013
0 people found
this helpful
My partner and myself were looking for a property with an immediate move in date. Staff we were really warm and friendly from the start. They arranged for us to view several properties which met our search criteria all in the same evening which made the whole process much easier and quicker. We quickly established what the market was offering and very luckily loved one of the properties they showed us so put an offer in straight away. Andrie was knowledgable about who the landlord was and talked...
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Aug 07,2013
Minithumbup
By:
Aug 07,2013
0 people found
this helpful
We were looking for a flat to rent in London for quite a while and thus dealt with a number of agencies, Edmund Cude were by far the best company that we came across. Jo was very accommodating and showed me four suitable properties in one day and despite being new to the company was v. knowledgeable and helpful. The following day Medleen showed my boyfriend round two of the same properties and we put in an offer and got accepted! The referencing and contract signing was done in a professional a...
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Jul 24,2013
Minithumbup
By:
Jul 24,2013
0 people found
this helpful
The office and manager were very professional in the way they handled our references, paperwork, etc. Everything was made very clear to us from the beginning in terms of fees and what to expect. The letting agent who showed me round a few properties, however, was a bit incompetent, getting lost and confused when trying to find the properties. This was because he was new to the branch, but possibly should have been given a bit more training on the local area before he was allowed to show people r...
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Was this helpful? Yes
Apr 26,2013
Minithumbup
By:
Apr 26,2013
0 people found
this helpful
Friendly, helpful and professional service from Yasmin and team at the Northcote Road branch. We are very happy with new flat!...
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Apr 12,2013
Minithumbup
By:
Apr 12,2013
1 people found
this helpful
Initial agent (James) was quite helpful in securing the property. On the whole maintenance were slow to deal with our damp issue (took over 5 months to resolve, not impressive). Joanna who was fronting up maintenance was always courteous and replied to our queries promptly however. As an aside, with regards the binary option below - I would neither recommend nor disapprove - the experience so far has left me quite ambivalent...
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Apr 10,2013
Minithumbup
By:
Apr 10,2013
1 people found
this helpful
Natalia was involved in the process where I was moving out of a property at the end of the lease. She arranged the deposit to be returned which was done efficiently and she was polite and friendly throughout the process. Thanks Natalia....
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Mar 21,2013
Minithumbup
By:
Mar 21,2013
0 people found
this helpful
The service of agency is quite good. I would ask only to have some more photos of property. In our case, it has been solved by a suitable job of Hugo and help of a friend that lives in London....
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Feb 11,2013
Minithumbup
By:
Feb 11,2013
0 people found
this helpful
Hugo was completely professional and trustworthy in all his dealings with me. He was very on the ball at all times and I didn\'t have to wait or ask him do to anything. He kept me informed of the progress of getting my flat every step of the way. He was very courteous and knew what he was doing. I\'m very grateful to him and would recommend both him and Edmund Cude anytime. Thank you....
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Dec 05,2012
Minithumbup
By:
Dec 05,2012
0 people found
this helpful
I act as a Landlord\'s surveyor for a large amount of properties across the London and the South East of England. I have found the repair and property management of Edmund Cude and in particular Will Gough to provide an excellent level of service and in particular he is able to use his common sense to overcome issues, whilst providing my client with value for money in the repairs undertaken. I have no hesitation in recommending them....
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Dec 04,2012
Minithumbup
By:
Dec 04,2012
1 people found
this helpful
I\'ve seen a lot of dirty tactics by agents in searches for flats to rent over the last decade, and as a result I\'m not the industry\'s biggest fan. However, Edmund Cude, and Yasmin in particular, were very friendly and very helpful; more importantly for me, Yasmin was honest, and that\'s something you can\'t buy. She didn\'t lose interest in our search simply because we turned down a few places she showed us. She took us to the same property twice, answered all questions in a very prompt ma...
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Dec 03,2012
Minithumbup
By:
Dec 03,2012
0 people found
this helpful
Emma Hopkinson and her team have done a very good job in what has proved to be difficult conditions in finding new tenants for me. Emma has had to deal with some extremely trying circumstances and has come through with flying colours, a sense of humour and good grace. She is very safe pair of hands and comes thoroughly recommended to any landlord out there. This is a professional outfit and they deserve all their awards to date - keep up the good work...
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Nov 27,2012
Minithumbup
By:
Nov 27,2012
1 people found
this helpful
Edmund Cude have been an outstanding agent. They manage my property with minimal fuss and have a "can do" approach to any problem that needs tending to or any request on my part. The statements are thorough and are always submitted on time. I have no complaints at all. They are all you would want in a managing agent....
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Areas covered
  • SW11
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 67% accuracy of agent's valuations
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From Landlords From Tenants From Vendors From Buyers Other
7 1 31 5 0 0 0 0 1 0
Mark Greenland Kat Roots - upload your photo Mark Greenland Kat Roots
2 reviews

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Richa Elaswarapu William Gough - upload your photo Richa Elaswarapu William Gough
2 reviews

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Gary Noone - upload your photo Gary Noone
2 reviews

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Emma Hopkinson - no image available Emma Hopkinson
Lettings Manager- Eden Harper Limited
5 reviews

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Natalia Molina - upload your photo Natalia Molina
1 reviews

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Yasmin Khan - upload your photo Yasmin Khan
2 reviews

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Hugo  - upload your photo Hugo
1 reviews

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Kat Roots - upload your photo Kat Roots
2 reviews

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Charlotte Joy - upload your photo Charlotte Joy
3 reviews

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Adrian Gray - upload your photo Adrian Gray
2 reviews

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Joanna london - upload your photo Joanna london
1 reviews

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Andrie Neophytou - upload your photo Andrie Neophytou
1 reviews

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Laura Caffery - upload your photo Laura Caffery
1 reviews

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Holly  - upload your photo Holly
5 reviews

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flora  - upload your photo flora
1 reviews

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Caspar Courage - upload your photo Caspar Courage
1 reviews

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Emma Stepney - upload your photo Emma Stepney
1 reviews

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Mckenzie Whitmer - upload your photo Mckenzie Whitmer
2 reviews

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Last updated at 4:15 PM 28/10/2014 by allAgents

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Last updated at 4:15 PM 28/10/2014 by allAgents

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