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    Mark Greenland Kat Roots
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Portico We're Portico, an award-winning London agent with 18 branches across London and Essex. We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind. We also offer a premium Airbnb management service, and a cost-effective Handyman service. As you might expect, we are members of Read full description... ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch! Click here if you'd like to find out how much your property is currently worth in 60 seconds! We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
Portico

129 Northcote Road Battersea, London
Greater London
SW11 6PS

020 7738 1538
Oct 12,2017
Minithumbdown
By: 'Ivan'
Oct 12,2017
1 people found
this helpful
A week in the property and we have a broken fridge that never worked, a broken wardrobe, holes in walls and NO ONE has been doing anything about it from the agency. We have called, emailed, asked for an update and never received an answer. The level of service is appalling, the customer service inexistent. Probably the worst agency I have ever had to deal with....
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Comment on agent fees
No agency fees paid
Was this helpful? Yes
Jun 26,2017
Minithumbdown
By: 'landlords_dream'
Jun 26,2017
6 people found
this helpful
As a tenant in a Portico managed property for over 5 years I can only describe my experience of them as entirely negligent. Multiple serious property maintenance issues were ignored, and when addressed handled by incompetent staff and tradesmen. Aside from severely affecting the livability of the property, this must seriously impact the value of the investment for the landlord. An excellent example of Portico's standards of practice occurred when we moved out. They had lost the check-in i...
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Was this helpful? Yes
Sep 09,2016
Minithumbup
By: 'Alex'
Sep 09,2016
0 people found
this helpful
While looking for a flat Portico were very helpful and helped the process go quickly and smoothly. Now living in a property managed by them I can also add they are supportive and quick to organise maintenance when needed. Everything i want from an estate agent....
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Was this helpful? Yes
Aug 10,2016
Minithumbdown
By: 'Emma Reffold'
Aug 10,2016
4 people found
this helpful
Whilst the process of securing our rented flat with Portico was very smooth and efficient, the service since then has been appalling. We never expect to hear back from them until several times chasing via email or phone. The process of renewing our contract has been abysmal, with the staff member in question failing to respond to multiple emails, putting pressure on us to conform to deadlines when he does respond and then failing to respond for weeks at a time when it is not urgent for him....
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Was this helpful? Yes
Jun 28,2016
Minithumbup
Holly Pollock
flora
By: 'Katie'
Jun 28,2016
0 people found
this helpful
We generally had a really positive experience renting a property through Portico - the letting agents were friendly, professional and amenable to our needs during our property search. Contact was always prompt and help was always at hand when we needed it. The only slight difficulties we had was with sorting our guarantors - I would advice potential tenants just to be aware that guarantors must be on quite a high salary to cover you and that income from pensions generally isn't considered. The ...
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Was this helpful? Yes
Jun 10,2016
Minithumbdown
By: 'Ela'
Jun 10,2016
9 people found
this helpful
Portico is the most useless and unhelpful ever! They tricky and are simply trying to take advantage of their tenants. Money is all they are about! Customer service below zero. Their Legal team is very rude!...
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Was this helpful? Yes
By: Medleen Brereton
Jun 21, 2016
View all comments (1)
Hello Ela, I'm really sorry to hear you are disappointed with Portico's service. We usually pride ourselves on being helpful and approachable so I would like to look into this as soon as possible. It would be great if you could tell me the best time to call so we can discuss your concerns. Kind Regards, Medleen ...
May 04,2016
Minithumbup
Mckenzie Whitmer
By: 'Becky'
May 04,2016
0 people found
this helpful
This was my first experience going through an estate agent to rent a flat but the entire process was smooth and efficient from start to finish. I was out of the country for half of the process but Mckenzie made sure to keep both of us informed with any progress and ensured I could still sign the agreement while I was away. All questions we had were answered almost immediately and concerns were adressed quickly as well. Mckenzie was both professional and friendly from beginning to end and I'd def...
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Was this helpful? Yes
Jan 04,2016
Minithumbup
Mckenzie Whitmer
By: 'Gareth and Nuria'
Jan 04,2016
0 people found
this helpful
Portico has nice, spacious, bright and well-maintained properties. Good price-quality found when at least renting a property. Very professional, helpful and patience staff...
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Comment on agent fees
Standard fees
Was this helpful? Yes
Oct 26,2015
Minithumbup
Emma Stepney
By: 'Alex Karvelas'
Oct 26,2015
0 people found
this helpful
Portico were extremely helpful in finding us a 2 bedroom property. Emma was easy to contact and very helpful arranging paperwork and answering any questions we had regarding moving in to our property. Thanks very much...
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Was this helpful? Yes
Oct 07,2015
Minithumbup
Emma Hopkinson
Holly Pollock
By: 'Genevieve'
Oct 07,2015
0 people found
this helpful
We had a wonderful experience Portico, who helped us find our beautiful new flat. The process was more complicated than usual for various reasons but Emma, Goda and the team made it seem painless. Having experienced some mediocre agencies in the past, we were really pleased that everyone at Portico was helpful, pleasant and a real pleasure to work with....
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Was this helpful? Yes
Apr 21,2015
Minithumbup
Holly Pollock
By: 'Piotr'
Apr 21,2015
0 people found
this helpful
The move to the new place was very smooth. We have got a great deal of assistance from Holly with all paperwork sent to us on time with proper explanation of what have to be done and by when. We were contacted by Portico (Edmund Cude) a few times whenever a suitable property was available on the market and we were shown a few until we found a current place. Holly is very friendly and approachable and I would not hesitate to recommend her when looking for your new house....
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Was this helpful? Yes
Apr 14,2015
Minithumbdown
Caspar Courage
By: 'Max'
Apr 14,2015
17 people found
this helpful
In this review I mainly want to report about how Edmund Cude is handling maintenance issues or even not handling them. During my tenancy, which I ended after 10 month using my break clause, I had several maintenance issues. It usually took several notifications from my side to even draw attention and even then I only was told the issues will be reported to maintenance and I rarely received feedback from them. All in all one can get good service until signing the tenancy agreement but then has...
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What agent could do to change your mind?
Proper feedback and adequate response time are basic for good maintenance, especially when it is about the heating system during the winter period. Here and in other maintenance issues the agency failed.
Attached Files
Comment on agent fees
Whatever they charge for maintenance is far too much for the service they provide to tenants.
Was this helpful? Yes
By: Emma
Apr 16, 2015
View all comments (1)
Hello Max, I'm really sorry to hear you were disappointed with Edmund Cude's service. We usually pride ourselves on being communicative and resolving maintenance issues quickly, but it seems this has not been the case with your property on Northcote Road. I will do my best to find out why your issues were not dealt with sufficiently. I've forwarded your feedback on to the property management team to see if there's anything they can do. Once again we're so sorry for the inconvenience th ...
Mar 30,2015
Minithumbup
Holly Pollock
By: 'Catherine'
Mar 30,2015
0 people found
this helpful
Edmund Cude and their agent Holly Pollock were helpful, professional and thorough during the letting process. Holly found the perfect flat to match our needs. She was always available to answer any question and explained the process clearly. The legal staff were also quick and efficient. If you are looking to rent in the Clapham or Battersea area I would highly recommend using this office and Holly....
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Was this helpful? Yes
Feb 22,2015
Minithumbup
Holly Pollock
By: 'Hannah'
Feb 22,2015
0 people found
this helpful
Edmund Cude have been extremely helpful throughout the entire letting process. It was quick and easy to arrange a viewing and contracts were sorted promptly. Holly our agent was a wonderful help, arranging extra viewings once we had sorted our contract to ease our moving process. Very excited to move in and would certainly recommend Edmund Cude to others....
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Was this helpful? Yes
By: Emma
Jun 04, 2015
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...
Feb 11,2015
Minithumbup
Adam Green
By: 'Hannah Dunnett'
Feb 11,2015
0 people found
this helpful
My flat mate and I approached Edmund Cude to view a property in the Clapham Junction area in January 2015, they arranged a prompt viewing for the property we were keen on seeing and moved swiftly to help us secure a property we wanted to put an offer in on. Adam was knowledgable, incredibly efficient and reassuring from beginning to end, I could not fault his service and was impressed with the support from the wider team also. The smooth process even went as far as the agency liaising our meet...
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Comment on agent fees
would expect to pay this much for a house of this quality in the area.
Was this helpful? Yes
Nov 21,2014
Minithumbdown
By: 'Anon'
Nov 21,2014
5 people found
this helpful
Absolutely terrible from the moment we moved in to the moment we left and afterwards, There was a delay with all the paper work when we moved in, then whilst we were tenants the were so slow when we reported a problem, moving out was then another issue all in itself. They also dont seem to update their systems when you have vacanted a properly...!!! I would never use them for anything again....
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Was this helpful? Yes
Jun 03,2014
Minithumbup
Charlotte Oborne
By: 'Remy'
Jun 03,2014
0 people found
this helpful
Charlotte understood very well what I was looking for, and she has shown me flats that were perfectly suitable right from the start. She was very available and flexible on the timing, so that I could visit the flats after my hours of work. She has managed as well to show me several flats in a row, which help me to define what I wanted and what I didn't want and it made me save some time. As a summary, she has been very efficient and helpful....
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Was this helpful? Yes
May 14,2014
Minithumbup
Charlotte Joy
By: 'Jenny'
May 14,2014
0 people found
this helpful
Charlotte Joy was a great pleasure to work with. She was always on time and very patient even when I asked to return to the property a number of times. She made the whole experience much easier to handle by always keeping us informed of each step of the process....
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Was this helpful? Yes
May 12,2014
Minithumbup
Charlotte Joy
By: 'Adam'
May 12,2014
0 people found
this helpful
I have been with Edmund Cude for over 3 years now and was delighted with my most recent dealings with them. Charlotte Joy was brilliant in securing the desired property in extemely quick time. Nicola Murphy in the Paralegal team was also particularly helpful when facilitating the referencing process. All in all, an excellent service...
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Was this helpful? Yes
May 09,2014
Minithumbup
Charlotte Joy
By: 'Kim'
May 09,2014
0 people found
this helpful
My experience with Charlotte at Edmund Cude was amazing. Charlotte kept us up to date through out our application process and even came up with alternatives should our property of choice become unavailable. I would happily recommend Edmund Cude to my family and friends....
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Was this helpful? Yes
Apr 08,2014
Minithumbup
Adrian Gray
By: 'LjP'
Apr 08,2014
0 people found
this helpful
We would highly recommend Adrian at Edmund Cude. He is certainly the best agent we have dealt with during our search for a new property. He was polite and well informed about the property and did a great job at keeping us up to date with communications, even when he was on the go and felt like he negotiated fairly with the landlord. Overall we have had a very good experience with Edmund Cude, whether it was with Adrian or their other members of staff in the office....
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Was this helpful? Yes
Nov 30,2013
Minithumbup
By: 'Paul Quinn'
Nov 30,2013
0 people found
this helpful
A very positive experience (and in stark contrast to other agents I had come into contact with in previous weeks). Attentive and professional throughout. Highly recommended...
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Was this helpful? Yes
Sep 25,2013
Minithumbup
By: 'Mike'
Sep 25,2013
4 people found
this helpful
These guys are the single worst letting agent I\'ve ever encountered. They managed the property I rented for a year along with three friends. They continually refused to fix our broken central heating system, only finally getting around to it six months after winter had ended, a few weeks before we left. The admin fees and check in/out charges are the highest I\'ve ever encountered, it\'s almost impossible to get hold of them at the weekends or out of hours (which is a problem, given they were m...
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Was this helpful? Yes
Aug 08,2013
Minithumbup
Kat Roots
By: 'A Mayeuix'
Aug 08,2013
0 people found
this helpful
In dealing with Katharina Roth during the lease extension, she was very perfessional and timly regarding the processing of the documents and in dealing with the complexities of the lease extension. She did a great job all around....
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Was this helpful? Yes
Aug 07,2013
Minithumbup
Andrie Neophytou
Laura Caffery
By: 'JHB88'
Aug 07,2013
0 people found
this helpful
My partner and myself were looking for a property with an immediate move in date. Staff we were really warm and friendly from the start. They arranged for us to view several properties which met our search criteria all in the same evening which made the whole process much easier and quicker. We quickly established what the market was offering and very luckily loved one of the properties they showed us so put an offer in straight away. Andrie was knowledgable about who the landlord was and talked...
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Was this helpful? Yes
Aug 07,2013
Minithumbup
Joanna london
By: 'Rosie'
Aug 07,2013
0 people found
this helpful
We were looking for a flat to rent in London for quite a while and thus dealt with a number of agencies, Edmund Cude were by far the best company that we came across. Jo was very accommodating and showed me four suitable properties in one day and despite being new to the company was v. knowledgeable and helpful. The following day Medleen showed my boyfriend round two of the same properties and we put in an offer and got accepted! The referencing and contract signing was done in a professional a...
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Was this helpful? Yes
Jul 24,2013
Minithumbup
Adrian Gray
By: 'tenant394'
Jul 24,2013
0 people found
this helpful
The office and manager were very professional in the way they handled our references, paperwork, etc. Everything was made very clear to us from the beginning in terms of fees and what to expect. The letting agent who showed me round a few properties, however, was a bit incompetent, getting lost and confused when trying to find the properties. This was because he was new to the branch, but possibly should have been given a bit more training on the local area before he was allowed to show people r...
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Was this helpful? Yes
Apr 26,2013
Minithumbup
Yasmin Khan
By: 'HC'
Apr 26,2013
0 people found
this helpful
Friendly, helpful and professional service from Yasmin and team at the Northcote Road branch. We are very happy with new flat!...
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Was this helpful? Yes
Apr 12,2013
Minithumbup
By: 'Adam'
Apr 12,2013
2 people found
this helpful
Initial agent (James) was quite helpful in securing the property. On the whole maintenance were slow to deal with our damp issue (took over 5 months to resolve, not impressive). Joanna who was fronting up maintenance was always courteous and replied to our queries promptly however. As an aside, with regards the binary option below - I would neither recommend nor disapprove - the experience so far has left me quite ambivalent...
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Was this helpful? Yes
Apr 10,2013
Minithumbup
Natalia Molina
By: 'mbro'
Apr 10,2013
1 people found
this helpful
Natalia was involved in the process where I was moving out of a property at the end of the lease. She arranged the deposit to be returned which was done efficiently and she was polite and friendly throughout the process. Thanks Natalia....
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Was this helpful? Yes
Areas covered
  • SW11
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
69% customers were satisfied with fees 56% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

ARLA DPS


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From Landlords From Tenants From Vendors From Buyers Other
7 1 31 6 0 0 0 0 1 0
Mark Greenland Kat Roots - upload your photo Mark Greenland Kat Roots
2 reviews

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Richa Elaswarapu William Gough - upload your photo Richa Elaswarapu William Gough
2 reviews

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Gary Noone - upload your photo Gary Noone
2 reviews

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Emma Hopkinson - no image available Emma Hopkinson
Lettings Manager- Eden Harper Limited
5 reviews

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Natalia Molina - upload your photo Natalia Molina
1 reviews

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Yasmin Khan - upload your photo Yasmin Khan
2 reviews

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Hugo  - upload your photo Hugo
1 reviews

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Kat Roots - upload your photo Kat Roots
2 reviews

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Charlotte Joy - upload your photo Charlotte Joy
3 reviews

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Adrian Gray - upload your photo Adrian Gray
2 reviews

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Joanna london - upload your photo Joanna london
1 reviews

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Andrie Neophytou - upload your photo Andrie Neophytou
1 reviews

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Laura Caffery - upload your photo Laura Caffery
1 reviews

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Holly Pollock - no image available Holly Pollock
Lettings Manager
5 reviews

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1 reviews

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1 reviews

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Emma Stepney - upload your photo Emma Stepney
1 reviews

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Mckenzie Whitmer - upload your photo Mckenzie Whitmer
2 reviews

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Harry Plumb Harry Plumb
Sales Consultant
1 reviews

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Last updated at 2:16 PM 30/10/2017 by allAgents

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Last updated at 2:16 PM 30/10/2017 by allAgents

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