• Stuart Balfre
    Stuart Balfre
  • Ryan Burgess
    Ryan Burgess
  • claim your profile
    Sophie Durkan
  • claim your profile
    meena vyapooree
  • claim your profile
    Asha Lakhani
No description for branch.
Portico

137 High Street Acton, London
Greater London
W3 6LY

020 8993 6767

Dec 07,2016
Minithumbup
By:
Dec 07,2016
Featured Review
1 people found
this helpful
Stuart was very helpful throughout our sale process. He remained positive and informative during each stage in the process and acted as a useful middle man in ensuring clear communication between all parties involved....
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Comment on agent fees
Fees appear commensurate with the work performed.
Was this helpful? Yes
Dec 06,2016
Minithumbup
By:
Dec 06,2016
Featured Review
1 people found
this helpful
Nothing but praise for Stuart - his professionalism, patience and positivity shone throughout the duration of the sale of my property. Having never sold before he made everything clear and straightforward for me, and I was very grateful for the excellent high levels of communication. Would absolutely recommend....
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Comment on agent fees
From what I could tell fees were appropriate.
Was this helpful? Yes
Dec 06,2016
Minithumbup
By:
Dec 06,2016
Featured Review
1 people found
this helpful
Stuart and Asha took care of our property sale for us. Both of them were reliable and professional, easy to contact and returned phone calls promptly. They gave good advice and were realistic about sale prices and market conditions. They kept us well updated about any progress or changes without us having to chase after them constantly. Although we did not purchase our ongoing property with Portico in the end, we did go to a few viewings with Asha. She was honest about the sellers' expectations...
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Apr 26,2016
Minithumbup
By:
Apr 26,2016
Featured Review
1 people found
this helpful
Daniel showed us a property on Saturday which he was so well informed about and able to answer so many of the queries we had in relation not only to the property, the area any development we may consider in the future and was so professional in his approach to selling this to us. My daughter decided this was the property for her and wanted to proceed with the purchase only to learn this morning that it had already been taken off the market due to an offer being accepted by the vendors on Satur...
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Apr 24,2016
Minithumbup
By:
Apr 24,2016
Featured Review
0 people found
this helpful
Sophie has been great - always helpful and always on hand. We're delighted to have found and moved tenants in so quickly....
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Apr 01,2016
Minithumbup
By:
Apr 01,2016
1 people found
this helpful
I would have given 7 stars to Daniel if I could. He gave us a very professional service right from the start to the very end. I would definitely recommend this company....
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Mar 24,2016
Minithumbup
By:
Mar 24,2016
1 people found
this helpful
Stuart made our sale very smooth, he was very straightforward kept us updated with the viewings and during the sale he chased both solicitors, amazingly the whole thing took 4 weeks only! We are very happy and satisfied with the outstanding services he provided us along side with Asha. Thank you again...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 19,2016
Minithumbup
By:
Feb 19,2016
1 people found
this helpful
Daniel & Stuart have incredible communication skills and kept me up to date with all movement within the buying process. Its so nice to see two people who truly love what they do and are incredibly good at it....
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 28,2016
Minithumbup
By:
Jan 28,2016
0 people found
this helpful
This is my second purchase through Portico and yet again Daniel was spot on with the selection of the flat I purchased as being a good match for me. I would not have considered it had Daniel not brought it to my attention so I have him to directly thank for his intuition. Every dealing I have had with portico has been professional, prompt, non pushy and positive. Thank you for finding me another great property!...
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Jan 19,2016
Minithumbup
By:
Jan 19,2016
2 people found
this helpful
We have been delighted with the service from Stuart, which has been professional, efficient and friendly throughout. We bought our house through him nearly 9 years ago and were very happy then, so we thought we would use him again, and it was definitely the right decision. Stuart really knows the area, does what he says he is going to do, and is completely honest and straightforward. I can't think of a single thing that could have been done better....
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Jan 19,2016
Minithumbup
By:
Jan 19,2016
2 people found
this helpful
We have had an extraordinarily long moving process but remained faithful to the team at Portico namely Stuart and Daniel because they have been so dedicated, helpful and pleasant to deal with. We are grateful to them for not giving up on us! Stuart is straight talking when it comes to valuation and advice every step of the way and Daniel has been very supportive and prompt to provide feedback. They provided plenty of viewings and the appropriate potential purchasers. We would, and have, reco...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 05,2015
Minithumbup
By:
Nov 05,2015
2 people found
this helpful
Looking to buy and bought thru any agency in the end, but was nevertheless at Asha's polite persistence in trying to get a deal and stay in touch....
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Oct 16,2015
Minithumbup
By:
Oct 16,2015
3 people found
this helpful
I recently bought a flat through Stuart at Portico, Acton. At the same time I sold a house and bought a new house with two other estate agents. So it's been a busy few months during which, Stuart has stood out from all the other estate agents that I have been working with. So much so that when I sell another property I shall go straight to Stuart. He was very professional. Always with calm and clear communication, even during the most tricky moments. I never had any difficulties contacting h...
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Oct 07,2015
Minithumbup
By:
Oct 07,2015
3 people found
this helpful
A HUGE thank you to Stuart and team for helping us with a floorless property sale in Acton. Stuart arranged circa 20 viewings within a week of our flat going on sale. They also helped us receive two firm offers of asking price and helped us negotiate a sale fee considerable above our initial figure. Stuart's aftercare was also great, he was very communicative and reassuring and walked us through the process well. The whole process from instruction to completion was a little under 4 months despit...
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Sep 28,2015
Minithumbup
By:
Sep 28,2015
2 people found
this helpful
I have just completed on my flat and wanted to write a review because I found Portico to be a breath of fresh air compared to other estate agents I have encountered. Daniel showed me a few flats and quickly seemed to know exactly what I wanted. Within a few weeks that property came on the market. He re-arranged my appointment so that I stood the best chance of being in a position to purchase the flat. During this process I felt I was allowed to make my choices given factual information, rath...
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Comment on agent fees
N/A Flat purchase not sale
Was this helpful? Yes
Sep 19,2015
Minithumbup
By:
Sep 19,2015
2 people found
this helpful
From the beginning, Daniel was very helpful, genuine and forward leaning. He remained willing and flexible to our changing needs and always found time to thoroughly research our information requirements in good time. It was a pleasure to work with such a proactive and charismatic individual and we hope to do so again....
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Sep 17,2015
Minithumbup
By:
Sep 17,2015
3 people found
this helpful
We had an excellent experience dealing with Stuart Balfre at Portico. Stuart and his colleague Asha secured us lots of viewings, and a buyer within three weeks. Stuart was always helpful and responsive, and we were frequently in contact by both email and phone. Stuart was particularly helpful in pushing through on exchange of contracts and was very proactive in chasing all parties whilst keeping us all informed....
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Aug 07,2015
Minithumbup
By:
Aug 07,2015
2 people found
this helpful
Had a great experience selling through Portico. They kept us informed the whole way and obtained us the price we wanted. A+++ they were brilliant....
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Jul 08,2015
Minithumbup
By:
Jul 08,2015
2 people found
this helpful
I met Daniel at onoe of my first few viewings and he immediately looked passionate and gave me sound suggestions. His advice was always impartial and helped me out throughout the process. I am grateful to him and Stuart Balfre as they respected me and my girlfriend. Their word is their bound. I would love to deal with Daniel again....
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May 11,2015
Minithumbup
By:
May 11,2015
2 people found
this helpful
I originally met Daniel when looking for a property in Acton. He took me to view a few places and was extremely informative, knowledgeable and open about the local property market. However, after a lot of consideration I decided that the property was not right for me and have since exchanged on a property at a different Estate Agents. I am writing this recommendation because even after I told Daniel that I was probably going to buy another place, he was always available to give impartial advice...
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Apr 16,2015
Minithumbup
By:
Apr 16,2015
4 people found
this helpful
Both Stuart and Daniel demonstrated great positivity and passion for the sale of my property. The service I received was not only slick and professional but personable and friendly throughout. Stuart used a wide range of resources to get the quantity and quality of potential buyers interested, as well as liaising with other Bushells offices to increase the flow of potential purchasers. I was kept up to date with progress on a regular basis, great feedback was provided after every viewing and Stu...
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Apr 07,2015
Minithumbup
By:
Apr 07,2015
2 people found
this helpful
After a very bad experience with RSK for a month I changed to Bushells. Stuart conducted the valuation which proved a lot more realistic and held my hand throughout the negotions with two prospective buyers. Within six weeks I had sold. After finding the buyers Stuart was available to answer all my questions and ready with advice and helped guide me through to exchange and completion....
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Mar 27,2015
Minithumbup
By:
Mar 27,2015
2 people found
this helpful
I was really pleased with all the team at Bushells and Stuart Balfre in particular who was overall in charge of the sale of my flat. I used Bushells because they had always found tenants for the flat while I owned it as a rental property and I had been impressed with their efficiency. When it came to selling the property Bushells handled everything extremely well, giving good advice, keeping me up to date with all the viewings, giving me feed back from all the prospective buyers and then when th...
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Comment on agent fees
As I had used Bushells to get me tenants for the past 10 years they charged me a reduced fee when I asked them to sell the flat; this seemed very reasonable to me.
Was this helpful? Yes
Mar 09,2015
Minithumbup
By:
Mar 09,2015
2 people found
this helpful
Daniel and Stuart were absolutely brilliant! They were so good at staying in touch and keeping me informed of all options and developments. I was so grateful that they were so patient with me and offered really good advice; in every way they seemed genuine and interested and I hugely appreciated the amount of time they spent explaining things and took efforts to make sure I was happy and understood the process. I couldn't recommend them highly enough; huge thank you!...
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By: Emma
Jun 04, 2015
View all comments (1)
Hello Hannah, We are really pleased you decided to buy your property with Portico - thank you so much for the kind review. Stuart and his team had only great things to say about the entire process, and said that you were a pleasure to do business with. Each review is both read and appreciated by the entire Portico team. When you have published your review, let us know and will send you a free ร‚ยฃ10 Amazon Gift Voucher to say thank you! Finally, we wish you happiness in ....
Feb 17,2015
Minithumbdown
By:
Feb 17,2015
0 people found
this helpful
Keep away from these people. They are fast in taking deposits but they cant process your references. They don't know how to deal with self employed people. They take deposits from you and find reasons to refuse your references!!!...
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Comment on agent fees
Thiefs... took the deposit and are makng excuse in giving refund!!!
Was this helpful? Yes
Jan 28,2015
Minithumbup
By:
Jan 28,2015
1 people found
this helpful
Stuart was great and went the extra mile and helped us with things that he didn't have to. Very attentive, polite and professional....
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Jan 15,2015
Minithumbup
By:
Jan 15,2015
1 people found
this helpful
Stuart and Ryan at Bushells in Acton did a great job - they were quick and efficient getting the flat on the market, and generated lots of viewings very quickly. Once I had an offer Ryan kept the process moving along by checking in regularly with me and my solicitor. I do feel that the initial valuation they provided on the flat was over-optimistic, but I am satisfied with the final price I received....
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Was this helpful? Yes
Jan 07,2015
Minithumbup
By:
Jan 07,2015
1 people found
this helpful
Went to another estate agent first and soon realised i made a big mistake.! I then called Bushells Acton, who were happy to take me on board. They were extremely professional , helpful and always available when i needed advice. I have since recommended them to my neighbour....
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Was this helpful? Yes
Jan 05,2015
Minithumbup
By:
Jan 05,2015
1 people found
this helpful
I am so pleased that I chose Bushells to sell my flat. Stuart and his team were entirely professional and more than helpful. I was kept completely up to date during the whole process - which only took three months from going on the market to completion - and any questions I had were always answered knowledgeably and promptly. Stuart, in particular, made the whole experience stress-free for me, and he really did go the extra mile...nothing was too much bother for him. I am very grateful to the te...
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Was this helpful? Yes
Dec 15,2014
Minithumbup
By:
Dec 15,2014
1 people found
this helpful
Very happy with Bushells, particularly with Daniel who made this sale go so smooth . Many thanks to him for hard work it was a pleasure working with Daniel....
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Nov 27,2014
Minithumbup
By:
Nov 27,2014
2 people found
this helpful
We worked with Daniel on the purchase of our first flat and I must say that he made the experience less stressful than perhaps it could have been. From our first meeting Daniel was polite and professional without putting too much pressure on us to make a decision. We encountered some minor difficulties during the due diligence process but Daniel handled the matter well, balancing the requirements of both the vendor and buyer in a sensitive manner. The aftercare has been good so far as well.,,.!...
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Was this helpful? Yes
Nov 12,2014
Minithumbup
By:
Nov 12,2014
1 people found
this helpful
Daniel was professional, helpful and always cheerful throughout the prospective and purchase of this flat. He was honest and not pushy - always giving advice when asked and following up on anything when offered. He naturally and consistently worked harder than the call of duty - for all these reasons I will rate him with the highest score possible, and certainly look to work with him again. I will definitely look to use Bushells as a direct result of Daniels qualities. Well done and thank you Da...
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Oct 29,2014
Minithumbup
By:
Oct 29,2014
0 people found
this helpful
Sophie and the lettings team based out of the W6 office were a pleasure to deal with ยขรขโ€šยฌรขโ‚ฌล“ viewings of the flat in W3 happened at the frequency promised and the whole process was managed in a very professional and efficient manner with regular updates. Tenants were placed and contracts signed within three weeks of marketing. Highly recommended....
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Oct 28,2014
Minithumbup
By:
Oct 28,2014
1 people found
this helpful
Ryan was a total pleasure to work with. He was able to get me into the property at very short notice and always arrived early. Whenever I had a query he jumped to attention and came back with a prompt response. Above all he was honest and didn't feed me information that I wanted to hear but told me the truth which saved time and effort in my negotiations. He's one of the good guys in an industry full of bad guys. Pick up the phone and give Bushells a call....
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Oct 15,2014
Minithumbup
By:
Oct 15,2014
2 people found
this helpful
I would like to thank Daniel Cantle for his support and honesty during the stressful time of purchasing this property. His efforts in dealing with the other parties involved was greatly appreciated. Many thanks....
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Areas covered
  • W3
  • W7
  • W5
  • W13
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ185,000
  • Max: ยฃ994,000

Letting
  • Min: ยฃ0
  • Max: ยฃ0

NAEA ARLA TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 0 1 0 46 0 34 0 2 1
Stuart Balfre Stuart Balfre
Sales Manager
56 reviews

About Stuart No description set View full profile
Ryan Burgess Ryan Burgess
10 reviews

About Ryan No description set View full profile
Sophie Durkan - upload your photo Sophie Durkan
3 reviews

About Sophie No description set View full profile
meena vyapooree - upload your photo meena vyapooree
2 reviews

About meena No description set View full profile
Asha Lakhani - upload your photo Asha Lakhani
1 reviews

About Asha No description set View full profile

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Fees

No fees set.
Last updated at 10:59 AM 08/12/2016 by Stuart

Complaints Procedure

Bushells prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.




Residential Estate Agency - Making a complaint




Information for Customers




Bushells is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.




Stage One ? Speak to your negotiator or Manager




All complaints should, in the first instance, be directed verbally to the Manager of the Bushells Office you have been dealing with. He or she will endeavor to resolve your complaint immediately, and no later than five working days of the first notification.




Stage Two ? Write to the Sales Director for the office/area




If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Divisional Sales Manager or Director responsible for the Office in question. You must write to them within one month of receiving the Office response. The Office manager can supply you with the details of the appropriate person. Your complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days.




Stage Three ? Write to the Managing Director of Bushells




If you remain dissatisfied, you may address your concerns in writing to the Managing Director within one month of the response from the Divisional Sales Manager/Director. Your letter will be acknowledged within three working days of receipt and an investigation undertaken. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within 15 working days and contain the final view of the company. This will include any offer made.




MD


Grand Union House,


20 Kentish Town Road,


London,


NW1 9NX




Stage Four - The Property Ombudsman




After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online at http://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
Last updated at 10:59 AM 08/12/2016 by Stuart

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