• Stuart Balfre
    Stuart Balfre
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    Sophie Durkan
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    Daniesh West
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    Kinga Mielecka
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    Alena Bartonova
Portico We're Portico, an award-winning London agent with 18 branches across London and Essex. We offer a range of unique services that set us apart from other agents; our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind. We also offer a premium Airbnb management service, and a cost-effective Handyman service. As you might expect, we are me Read full description...mbers of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. Alternatively, pop in and see us 9am to 7pm Monday to Friday, or 10am to 5pm on Saturdays. We're a friendly bunch! Click here if you'd like to find out how much your property is currently worth in 60 seconds! We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
Portico

137 High Street Acton, London
Greater London
W3 6LY

020 8993 6767
Jul 05,2017
Minithumbup
Alena Bartonova
By: 'Gareth'
Jul 05,2017
0 people found
this helpful
When it came to finding new tenants for our flat Alena was extremely helpful and very prompt in all our dealings with her. We were very impressed....
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Was this helpful? Yes
Jun 13,2017
Minithumbup
Stuart Balfre
By: 'Ann Morris'
Jun 13,2017
1 people found
this helpful
I am an elderly widow; it was with hesitancy I walked into the Acton Branch of Portico. I was nervously embarking on a Big, big decision. I was considering selling my home in Berrymead Gardens, Acton, in order to purchase a new build luxury flat in Acton Gardens. Stuart, the manager quickly put me at ease, and proceeded not only to advise and help me with selling my property, but also many other aspects of my proposed move. Both Stuart and his support team really went that extra mile. My prop...
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Comment on agent fees
Very good value for money
Was this helpful? Yes
Mar 20,2017
Minithumbup
By: 'AK REFAHI'
Mar 20,2017
1 people found
this helpful
I find MR JOSEF WHITE very helpful , very quick and on top of issues. thank you.he been helpful .he keeps up to date. he sorts your issues....
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Was this helpful? Yes
Feb 10,2017
Minithumbup
By: 'Fat Robbo'
Feb 10,2017
1 people found
this helpful
Thanks to Stuart Pringle, Stuart Balfre and Asha for their help selling my FLAT which went for £630K in the end. It was marketed initially for £675K which was a little high in the end as it sold for £45 less. BUT it went for what it was worth at the time I guess. Friendly and personable team and professional with it. Photography was outstanding. Well done all! Just as a side note - I did have a brief episode with another AGENT - Dexters, Acton when the property was outside ...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 16,2017
Minithumbup
Stuart Balfre
Asha Lakhani
By: 'Jellicle Smiles'
Jan 16,2017
0 people found
this helpful
I'm very pleased with the result of the sale of my property. Stuart and his team were always well-prepared and efficient, and it was such a relief to have such trustworthy people dealing with a major financial arrangement. Many thanks!...
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Was this helpful? Yes
Dec 28,2016
Minithumbup
Stuart Balfre
By: 'Emma'
Dec 28,2016
1 people found
this helpful
We decided to go with Portico to sell our flat after a valuation by Stuart. During which we found Stuart to be enthusiastic, personable and trustworthy. It was Stuart as an individual and not the valuation itself or company reputation which led us to choose Portico. We then had the opportunity to meet Asha and Stuart P and show them around the flat, as they would be conducting viewings which we found very useful and reassuring. We also found both of them to be friendly and knowledgeable. We were...
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Comment on agent fees
Resonable
Was this helpful? Yes
Dec 07,2016
Minithumbup
Stuart Balfre
By: 'Brouncker Road'
Dec 07,2016
1 people found
this helpful
Stuart was very helpful throughout our sale process. He remained positive and informative during each stage in the process and acted as a useful middle man in ensuring clear communication between all parties involved....
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Comment on agent fees
Fees appear commensurate with the work performed.
Was this helpful? Yes
Dec 06,2016
Minithumbup
Stuart Balfre
By: 'FulhamBunker'
Dec 06,2016
1 people found
this helpful
Nothing but praise for Stuart - his professionalism, patience and positivity shone throughout the duration of the sale of my property. Having never sold before he made everything clear and straightforward for me, and I was very grateful for the excellent high levels of communication. Would absolutely recommend....
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Comment on agent fees
From what I could tell fees were appropriate.
Was this helpful? Yes
Dec 06,2016
Minithumbup
Stuart Balfre
Asha Lakhani
By: 'Mary'
Dec 06,2016
1 people found
this helpful
Stuart and Asha took care of our property sale for us. Both of them were reliable and professional, easy to contact and returned phone calls promptly. They gave good advice and were realistic about sale prices and market conditions. They kept us well updated about any progress or changes without us having to chase after them constantly. Although we did not purchase our ongoing property with Portico in the end, we did go to a few viewings with Asha. She was honest about the sellers' expectations...
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Was this helpful? Yes
Apr 26,2016
Minithumbup
Daniel Cantle
By: 'demiepicure'
Apr 26,2016
1 people found
this helpful
Daniel showed us a property on Saturday which he was so well informed about and able to answer so many of the queries we had in relation not only to the property, the area any development we may consider in the future and was so professional in his approach to selling this to us. My daughter decided this was the property for her and wanted to proceed with the purchase only to learn this morning that it had already been taken off the market due to an offer being accepted by the vendors on Satur...
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Was this helpful? Yes
Apr 24,2016
Minithumbup
Sophie Durkan
By: 'CD'
Apr 24,2016
0 people found
this helpful
Sophie has been great - always helpful and always on hand. We're delighted to have found and moved tenants in so quickly....
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Was this helpful? Yes
Apr 01,2016
Minithumbup
Daniel Cantle
By: 'Mahnaz'
Apr 01,2016
1 people found
this helpful
I would have given 7 stars to Daniel if I could. He gave us a very professional service right from the start to the very end. I would definitely recommend this company....
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Was this helpful? Yes
Mar 24,2016
Minithumbup
Stuart Balfre
Asha Lakhani
By: 'Sana Laamouri'
Mar 24,2016
1 people found
this helpful
Stuart made our sale very smooth, he was very straightforward kept us updated with the viewings and during the sale he chased both solicitors, amazingly the whole thing took 4 weeks only! We are very happy and satisfied with the outstanding services he provided us along side with Asha. Thank you again...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 19,2016
Minithumbup
Daniel Cantle
Stuart Balfre
By: 'Isobel Gravestock'
Feb 19,2016
1 people found
this helpful
Daniel & Stuart have incredible communication skills and kept me up to date with all movement within the buying process. Its so nice to see two people who truly love what they do and are incredibly good at it....
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 28,2016
Minithumbup
Daniel Cantle
Stuart Balfre
By: 'Annabel'
Jan 28,2016
0 people found
this helpful
This is my second purchase through Portico and yet again Daniel was spot on with the selection of the flat I purchased as being a good match for me. I would not have considered it had Daniel not brought it to my attention so I have him to directly thank for his intuition. Every dealing I have had with portico has been professional, prompt, non pushy and positive. Thank you for finding me another great property!...
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Was this helpful? Yes
Jan 19,2016
Minithumbup
Stuart Balfre
By: 'Cat'
Jan 19,2016
2 people found
this helpful
We have been delighted with the service from Stuart, which has been professional, efficient and friendly throughout. We bought our house through him nearly 9 years ago and were very happy then, so we thought we would use him again, and it was definitely the right decision. Stuart really knows the area, does what he says he is going to do, and is completely honest and straightforward. I can't think of a single thing that could have been done better....
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Was this helpful? Yes
Jan 19,2016
Minithumbup
Stuart Balfre
Daniel Cantle
By: 'Nicola'
Jan 19,2016
2 people found
this helpful
We have had an extraordinarily long moving process but remained faithful to the team at Portico namely Stuart and Daniel because they have been so dedicated, helpful and pleasant to deal with. We are grateful to them for not giving up on us! Stuart is straight talking when it comes to valuation and advice every step of the way and Daniel has been very supportive and prompt to provide feedback. They provided plenty of viewings and the appropriate potential purchasers. We would, and have, reco...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 05,2015
Minithumbup
Asha Lakhani
By: 'dominiqbookings'
Nov 05,2015
2 people found
this helpful
Looking to buy and bought thru any agency in the end, but was nevertheless at Asha's polite persistence in trying to get a deal and stay in touch....
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Was this helpful? Yes
Oct 16,2015
Minithumbup
Stuart Balfre
By: 'Charlotte'
Oct 16,2015
3 people found
this helpful
I recently bought a flat through Stuart at Portico, Acton. At the same time I sold a house and bought a new house with two other estate agents. So it's been a busy few months during which, Stuart has stood out from all the other estate agents that I have been working with. So much so that when I sell another property I shall go straight to Stuart. He was very professional. Always with calm and clear communication, even during the most tricky moments. I never had any difficulties contacting h...
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Was this helpful? Yes
Oct 07,2015
Minithumbup
Stuart Balfre
Asha Lakhani
By: 'Andrew Craig'
Oct 07,2015
3 people found
this helpful
A HUGE thank you to Stuart and team for helping us with a floorless property sale in Acton. Stuart arranged circa 20 viewings within a week of our flat going on sale. They also helped us receive two firm offers of asking price and helped us negotiate a sale fee considerable above our initial figure. Stuart's aftercare was also great, he was very communicative and reassuring and walked us through the process well. The whole process from instruction to completion was a little under 4 months despit...
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Was this helpful? Yes
Sep 28,2015
Minithumbup
Daniel Cantle
Stuart Balfre
By: 'Susie'
Sep 28,2015
2 people found
this helpful
I have just completed on my flat and wanted to write a review because I found Portico to be a breath of fresh air compared to other estate agents I have encountered. Daniel showed me a few flats and quickly seemed to know exactly what I wanted. Within a few weeks that property came on the market. He re-arranged my appointment so that I stood the best chance of being in a position to purchase the flat. During this process I felt I was allowed to make my choices given factual information, rath...
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Comment on agent fees
N/A Flat purchase not sale
Was this helpful? Yes
Sep 19,2015
Minithumbup
Daniel Cantle
By: 'James'
Sep 19,2015
2 people found
this helpful
From the beginning, Daniel was very helpful, genuine and forward leaning. He remained willing and flexible to our changing needs and always found time to thoroughly research our information requirements in good time. It was a pleasure to work with such a proactive and charismatic individual and we hope to do so again....
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Was this helpful? Yes
Sep 17,2015
Minithumbup
Stuart Balfre
By: 'Sophie VC'
Sep 17,2015
3 people found
this helpful
We had an excellent experience dealing with Stuart Balfre at Portico. Stuart and his colleague Asha secured us lots of viewings, and a buyer within three weeks. Stuart was always helpful and responsive, and we were frequently in contact by both email and phone. Stuart was particularly helpful in pushing through on exchange of contracts and was very proactive in chasing all parties whilst keeping us all informed....
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Was this helpful? Yes
Aug 07,2015
Minithumbup
Stuart Balfre
Asha Lakhani
By: 'James'
Aug 07,2015
2 people found
this helpful
Had a great experience selling through Portico. They kept us informed the whole way and obtained us the price we wanted. A+++ they were brilliant....
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Was this helpful? Yes
Jul 08,2015
Minithumbup
Daniel Cantle
Stuart Balfre
By: 'Luigi M.'
Jul 08,2015
2 people found
this helpful
I met Daniel at onoe of my first few viewings and he immediately looked passionate and gave me sound suggestions. His advice was always impartial and helped me out throughout the process. I am grateful to him and Stuart Balfre as they respected me and my girlfriend. Their word is their bound. I would love to deal with Daniel again....
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Was this helpful? Yes
May 11,2015
Minithumbup
Daniel Cantle
By: 'Martin H'
May 11,2015
2 people found
this helpful
I originally met Daniel when looking for a property in Acton. He took me to view a few places and was extremely informative, knowledgeable and open about the local property market. However, after a lot of consideration I decided that the property was not right for me and have since exchanged on a property at a different Estate Agents. I am writing this recommendation because even after I told Daniel that I was probably going to buy another place, he was always available to give impartial advice...
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Was this helpful? Yes
Apr 16,2015
Minithumbup
Stuart Balfre
Daniel Cantle
By: 'Michelle Pugh'
Apr 16,2015
4 people found
this helpful
Both Stuart and Daniel demonstrated great positivity and passion for the sale of my property. The service I received was not only slick and professional but personable and friendly throughout. Stuart used a wide range of resources to get the quantity and quality of potential buyers interested, as well as liaising with other Bushells offices to increase the flow of potential purchasers. I was kept up to date with progress on a regular basis, great feedback was provided after every viewing and Stu...
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Was this helpful? Yes
Apr 07,2015
Minithumbup
Stuart Balfre
By: 'Wayne'
Apr 07,2015
2 people found
this helpful
After a very bad experience with RSK for a month I changed to Bushells. Stuart conducted the valuation which proved a lot more realistic and held my hand throughout the negotions with two prospective buyers. Within six weeks I had sold. After finding the buyers Stuart was available to answer all my questions and ready with advice and helped guide me through to exchange and completion....
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Was this helpful? Yes
Mar 27,2015
Minithumbup
Stuart Balfre
By: 'Nicky Foy'
Mar 27,2015
2 people found
this helpful
I was really pleased with all the team at Bushells and Stuart Balfre in particular who was overall in charge of the sale of my flat. I used Bushells because they had always found tenants for the flat while I owned it as a rental property and I had been impressed with their efficiency. When it came to selling the property Bushells handled everything extremely well, giving good advice, keeping me up to date with all the viewings, giving me feed back from all the prospective buyers and then when th...
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Comment on agent fees
As I had used Bushells to get me tenants for the past 10 years they charged me a reduced fee when I asked them to sell the flat; this seemed very reasonable to me.
Was this helpful? Yes
Mar 09,2015
Minithumbup
Daniel Cantle
Stuart Balfre
By: 'Emily'
Mar 09,2015
2 people found
this helpful
Daniel and Stuart were absolutely brilliant! They were so good at staying in touch and keeping me informed of all options and developments. I was so grateful that they were so patient with me and offered really good advice; in every way they seemed genuine and interested and I hugely appreciated the amount of time they spent explaining things and took efforts to make sure I was happy and understood the process. I couldn't recommend them highly enough; huge thank you!...
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Was this helpful? Yes
By: Emma
Jun 04, 2015
View all comments (1)
Hello Hannah, We are really pleased you decided to buy your property with Portico - thank you so much for the kind review. Stuart and his team had only great things to say about the entire process, and said that you were a pleasure to do business with. Each review is both read and appreciated by the entire Portico team. When you have published your review, let us know and will send you a free £10 Amazon Gift Voucher to say thank you! Finally, we wish you happiness in ...
Areas covered
  • W3
  • W7
  • W5
  • W13
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £185,000
  • Max: £994,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS DPS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 0 1 0 50 0 34 0 2 1
Stuart Balfre Stuart Balfre
Sales Manager
59 reviews

About Stuart No description set View full profile
Sophie Durkan - upload your photo Sophie Durkan
3 reviews

About Sophie No description set View full profile
Daniesh West - no image available Daniesh West
Sales Consultant
0 reviews

About Daniesh No description set View full profile
Kinga Mielecka - no image available Kinga Mielecka
Lettings Consultant
0 reviews

About Kinga No description set View full profile
Alena Bartonova - no image available Alena Bartonova
Lettings Manager
1 reviews

About Alena No description set View full profile

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Fees

No fees set.
Last updated at 10:59 AM 08/12/2016 by Stuart

Complaints Procedure

Bushells prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.




Residential Estate Agency - Making a complaint




Information for Customers




Bushells is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.




Stage One ? Speak to your negotiator or Manager




All complaints should, in the first instance, be directed verbally to the Manager of the Bushells Office you have been dealing with. He or she will endeavor to resolve your complaint immediately, and no later than five working days of the first notification.




Stage Two ? Write to the Sales Director for the office/area




If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Divisional Sales Manager or Director responsible for the Office in question. You must write to them within one month of receiving the Office response. The Office manager can supply you with the details of the appropriate person. Your complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days.




Stage Three ? Write to the Managing Director of Bushells




If you remain dissatisfied, you may address your concerns in writing to the Managing Director within one month of the response from the Divisional Sales Manager/Director. Your letter will be acknowledged within three working days of receipt and an investigation undertaken. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within 15 working days and contain the final view of the company. This will include any offer made.




MD


Grand Union House,


20 Kentish Town Road,


London,


NW1 9NX




Stage Four - The Property Ombudsman




After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online at http://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
Last updated at 10:59 AM 08/12/2016 by Stuart

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