98% sales valuation accuracy
94% sales fee satisfaction
Spencers is now Portico!After merging with award-winning agent Portico, we now have a network of 18 branches throughout London and Essex, as well as a new range of unique services.Our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all ...
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Spencers is now Portico!
After merging with award-winning agent Portico, we now have a network of 18 branches throughout London and Essex, as well as a new range of unique services.
Our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind. We also offer a premium Airbnb management service, and a cost-effective Handyman service.
Though our name and logo may have changed, we still have the same fantastic team, who are committed to providing excellent customer service and have our client's best interests at heart.
As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance.
If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. We're a friendly bunch!
Click here if you'd like to find out how much your property is currently worth in 60 seconds!
We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
After merging with award-winning agent Portico, we now have a network of 18 branches throughout London and Essex, as well as a new range of unique services.
Our Concierge sales package includes Interior Styling and 2 days of handyman work to maximise the sale price achieved, and all our Lettings packages come with a free Rent Guarantee for peace of mind. We also offer a premium Airbnb management service, and a cost-effective Handyman service.
Though our name and logo may have changed, we still have the same fantastic team, who are committed to providing excellent customer service and have our client's best interests at heart.
As you might expect, we are members of ARLA, NAEA, Safe Agent and TPOS, and we're committed and supportive, with high levels of communication. We also have a team of in-house tradesmen, to make sure we can offer our clients the best possible standards of property maintenance.
If you have a property we can help you with, or if you'd like to find out more about us, give us a call on 0207 099 4000. We're a friendly bunch!
Click here if you'd like to find out how much your property is currently worth in 60 seconds!
We are proud to have been awarded London Estate Agency of the Year 2016 at the Sunday Times Awards sponsored by Zoopla.
...left to get your reviews in for the
2024
allAgents People Awards
Latest Reviews
5th Aug 2022
reviewed by 'Devinder'
7th Oct 2021
reviewed by 'Nathan'
15th Jun 2021
reviewed by 'N'
17th Feb 2021
reviewed by 'Viorica'
Opening Hours
Address
Portico
163\/165 Hoe Street
Walthamstow,London
Greater London
E17 3AL
020 8520 5255
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 94% | £61,000 | £675,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 134 | 1 | 152 | 10 | 65 | 2 | 61 | 1 | 13 | 3 |
Areas covered
- E17
- Walthamstow
- N17
- Chingford
- Tottenham
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Overall
Latest Properties
No Properties
Mar 19,2019
Mar 19,2019
0
people found
this helpful
this helpful
A big thank you to Sean Hewitt and Becky Kear for their professional and courteous assistance.
Despite the high volume of emails and documents involved in any process of renting a property, I have been happily impressed by the smooth way Becky and Sean have ...
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good
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Feb 28,2019
Feb 28,2019
0
people found
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this helpful
Sean and Leah were a pleasure to deal with. All viewings lead to a rental very swiftly and post documentation dealing was the best I've come across so far in the sector....
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Comment on agent fees
Good.
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Feb 05,2019
Feb 05,2019
0
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this helpful
We again had excellent service from Sean and Leah. They quickly found a new tenant when we were let down by the first one....
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Comment on agent fees
Ok
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Feb 04,2019
Feb 04,2019
0
people found
this helpful
this helpful
Becky was my main point of contact in finding and renting out a flat. She made the whole process run smoothly, helped answer questions and set things up well before handing over to the landlord (The property is landlord managed) Portico's fees are very high, ...
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Fees are very high but the whole process was an absolute breeze which made the cost less painful and worth it.
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Nov 29,2018
Nov 29,2018
0
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I found the crew at Portico to be very friendly, professional and helpful. All my emails were responded to very promptly, and they made every effort to fit in viewings to suit my convenience.
When it came to making an offer, they were a reliable ...
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Oct 18,2018
Oct 18,2018
0
people found
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I have been with other agents but had been let down on various occasions, Portico kept me up to date and informed at each stage of my trying to sell the flat. I never had to chase anyone. They kept their word and advised me ...
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Comment on agent fees
Good.
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Yes
Sep 11,2018
Sep 11,2018
0
people found
this helpful
this helpful
Thanks for coming prepared with papers on both the property and your company â it's unusual for letting agents to be this attentive and it made me feel valued and cared for as a tenant....
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Sep 03,2018
Sep 03,2018
0
people found
this helpful
this helpful
As per usual Sean Hewitt was quick off the mark
in finding a new tenant.Sean has always kept me
upto date with whatever I may asked to do....
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Comment on agent fees
Reasonable
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Yes
Aug 31,2018
Aug 31,2018
0
people found
this helpful
this helpful
Both Sean and Leah were both friendly and helpful, and intelligent and competent. They were very helpful in sorting the flat, acted quickly and did all the things they said they would. Recommended! Thanks!...
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Comment on agent fees
Agent's fees were £155 a person, I think. Which seemed reasonable, if only because other places have such high fees!
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Aug 24,2018
Aug 24,2018
0
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had good service. sean and his colleagues were kind enough to let me view several times and bring my builder round after my offer was accepted to plan and measure up. always pleasant and efficient....
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Jun 19,2018
Jun 19,2018
0
people found
this helpful
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Very smooth process in settling on a flat. Leah especially was lovely from the moment we met at the viewing. So bubbly, kind and really helpful. I was so nervous about the whole process but she made me feel really comfortable! Really appreciate all the ...
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Jun 12,2018
Jun 12,2018
0
people found
this helpful
this helpful
I was very please with the excellent service provided, after I provided my details and explained my requirements a number of eminently suitable properties were identified for me to visit.
I was then assisted through the processes to signing the tenancy in a helpful and ...
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Comment on agent fees
Not the cheapest fees, but well worth the good service recieved
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May 11,2018
May 11,2018
0
people found
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Becky Keats has been a pleasure to deal with, very polite and looks at both sides points of view! Courteous at all times....
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Comment on agent fees
Appear to be in line with other agents
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May 09,2018
May 09,2018
2
people found
this helpful
this helpful
I rent a property managed by Portico and since they took over, the service we've received has been the worst I'd ever experienced before. It's diffult to get in atouch with them - I prefer emails since I like to have everything in writing, but ...
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Comment on agent fees
Very bad
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May 09, 2018
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(1)
Dear Celine,
I am very sorry to hear of your dissatisfaction with our services. I would like to discuss your complaint with you over the phone or email if you prefer. Could you kindly forward me your contact details on [email protected] .
Kind regards,
Alexia Christodoulou ...
Apr 30,2018
Apr 30,2018
0
people found
this helpful
this helpful
Really impressed with the work done by the guys at Portico. Very efficient.
My property was rented within a week....
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Apr 09,2018
Apr 09,2018
5
people found
this helpful
this helpful
I have never rented through an agency before in London and after this experience never will again. Since leaving the property over 2 months ago, we are still to receive our deposit, even though the landlord has confirmed that he is happy for this to be ...
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Comment on agent fees
Agent's fee's are ridiculous for the incompetency of the company.
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Apr 19, 2018
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(1)
We are currently fighting the same battle. It has been 2 months since we've moved out and they have FINALLY responded to our many emails + phone calls and us managing to get in touch with our landlady (she said there was no problem and didn't know why they hadn't given the money back). And are now wanting a petty amount for a handyman to replace two lightbulbs. They are so unprofessional and liars! ...
Mar 08,2018
Mar 08,2018
4
people found
this helpful
this helpful
Portico are definitely not the tenant's friend. They are taking advantage of a very difficult rental market for tenants by charging extortionate fees for nothing, demanding that long standing tenants sign up to inflexible agreements and claiming they're working in the landlord's best interest. Portico ...
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Comment on agent fees
Fees are a joke. We've lived in the same flat for 10 years and as soon as Portico took over the management they tried to charge us £180 for a new piece of paper.
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Mar 09, 2018
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Agreed. Portico may perform well for landlords and buyers but have no regard for tenants, mainly down to greed. ...
Feb 05,2018
Feb 05,2018
0
people found
this helpful
this helpful
The service was very professional and very thorough. Every assistance was provided to ensure the sale transaction went through smoothly. Very thankful to all of the staff team to pushing it through; to make it happen as quickly as possible (despite all the hiccups). Good ...
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Comment on agent fees
reasonable
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Oct 26,2017
Oct 26,2017
0
people found
this helpful
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Was looking for a place to rent. Was recommended portico and Sean in particular. I was so specific with what I wanted but Sean was so accommodating and patient. He managed to find me exactly what I wanted and I couldn't have asked for better. ...
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Oct 25,2017
Oct 25,2017
0
people found
this helpful
this helpful
Sean is professional, friendly, and very helpful. He replies immediately, he is polite and always keen to help. Best agent!...
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Oct 25,2017
Oct 25,2017
0
people found
this helpful
this helpful
Leah has been absolutely amazing throughout the whole process of securing my flat to rent. She couldn't have done enough to help me throughout the process and was a pleasure to deal with- exceptionally helpful and friendly. Based on my experience with Leah, I'd have ...
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Oct 23,2017
Oct 23,2017
0
people found
this helpful
this helpful
Sean gave us a thorough briefing when he came to value our house. The house was marketed very well on the Portico website and we had a tremendous response immediately. Becky was efficient and pleasant and was the agent looking after the viewings. Sean carried ...
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Comment on agent fees
Competitive with market norm
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Yes
Oct 20,2017
Oct 20,2017
0
people found
this helpful
this helpful
I was very happy with the service from Sean and the Portico team. They were efficient and helpful with any questions that I had and made me feel comfortable and secure in my first move into a flat on my own. Thanks guys!...
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Oct 18,2017
Oct 18,2017
0
people found
this helpful
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Becky was a very bright and enthusiastic estate agent unlike most we have come across, she clearly knows her market and area well and showed her knowledge of area while finding us our first home. Nothing was ever too much trouble for Becky always coming ...
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Comment on agent fees
good
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Yes
Oct 18,2017
Oct 18,2017
0
people found
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I found Becky very helpful and was also good at answering all my questions I had, for a young person i feel she will go a long way and highly recommend her and portico to other buyers and sellers...
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Comment on agent fees
Good
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Oct 16,2017
Oct 16,2017
0
people found
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this helpful
I liked this team from the moment I met them for the initial valuation. Sean is very professional and personable and offers a service far above and beyond a lot of the agents I've spoken to in Walthamstow. I would have no hesitations in recommending ...
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Comment on agent fees
Excellent and very reasonable fees; extremely professional process.
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Sep 12,2017
Sep 12,2017
6
people found
this helpful
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This agency is every tenant's hell. Their fees are ridiculous (£180 for just extending the contact), they don't answer emails, they take ages to arrange repairs. It took them 2 months to fix our leaky boiler and we had to pay extra £120 for the water bill. We've ...
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Comment on agent fees
Very high
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Jul 06,2017
Jul 06,2017
0
people found
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Everyone is really helpful and friendly and answers questions promptly. Sean has been amazing as has Helene Tyler. Alexia Christodoulou has gone above and beyond her role to help me I am so thrilled to have her managing my property - I was very sad ...
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Comment on agent fees
Flexible
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May 21,2017
May 21,2017
0
people found
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Since I do not live in England I need the best advice on my property and Sean and the team have always been very helpful (eversince the Spencer days) whenever I visit their office or call them. They always guide me the market conditions and ...
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Apr 06,2017
Apr 06,2017
0
people found
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Cannot recommend Sean Hewitt highly enough. He has never let us down when finding good tenants and always within a set timeframe. Sean knows his market, knows the rental market and has patience that seems endless. He is the reason we keep our business with ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We value your business. If you are unhappy with our service, please tell us.
Last updated at 4:33 PM 17/10/2017 by allAgents
Best Letting Agent in E17 
