I have been renting in London for nearly 10 years and have never ever came across such awful and appalling service from any estate agent. Their fees were almost as high as the monthly rent we pay! They take ages to respond to messages and to do any repairs. Staff is extremely rude, unhelpful and... Read Full Review

This review is based on the experience received and customer service delivered by Kaleigh Nevin at the Kentish Town Branch. We've been with Portico since Aug 2017 and have gone through 4 different property managers (mostly due to staff leaving) but when Kaleigh told us she was our new... Read Full Review

Dear Sir / Madam, May I say how impressed I am with the service of Alexia Christodoulou. On 2 occasions, I have faced issues in my flat. On both occasions, she responded very swiftly, was extremely cooperative and personable - which makes the whole experience so much better. I would like to make... Read Full Review

I have rented in London for the last 13 years and dealing with Portico has been by far the worst estate agent experience I have had ever. I honestly would go as far as to say they are hopeless. They are slow to respond to mails, they can't get issues resolved when requested (I had a broken... Read Full Review

This was our first experience selling property and we couldn't have asked for anyone better in supporting us through the process. From day one Daniel gave us his time whenever we needed it, he never seemed in a rush to finish phone conversations and as a result we felt like his number one... Read Full Review

Our tenancy ended on the 9th of December. They planned the check-out only because we reminded them a day earlier, although we have given them the two-month notice. The clerk never arrived on the check-out appointment because he was never informed - the agent had told us she was informing him. They... Read Full Review

Areef has always responded to my requests (however stupid or repetitive) with quick efficient information. he also thinks ahead and answers the next question I was going to ask. There have been times I have asked him something beyond his remit and he has been quick to explain his limitations and... Read Full Review

Extremely reliable service. Very good factual communicator with human side. Unlike a jobsworth, wanted to do whatever it took to resolve an awkward situation with my tenants. I really appreciated... Read Full Review

Erol Hussein Renewals Coordinator Head Office. Patient, generous persistence in securing a renewal, when it would have been easier to drop the tenants and, in a way, not at all unreasonable. Very professional and a credit to the company's good... Read Full Review

From start to finish I had a thoroughly disappointing experience during my tenancy at a Portico managed flat in Camden. Prior to signing contracts and moving in, myself and my partner were rushed by the agents to get everything finalised within days from first putting the deposit down to... Read Full Review

Portico manage the property that we rent. Two months in and most of the conditions set out in pre-tenancy agreement have still not been fulfilled. They don't respond to calls or emails. We report faults (some quite major) and nothing is done about it. I genuinely don't think it would be... Read Full Review

I have been a customer for spencers' property services for 17 years. Ms Helene tyler the accountant in your' agency has served me for nearly nine years . From the day she worked for me there were no delays in her work regarding my flat . My statements were on time and all my queries were ... Read Full Review

Daniel was a great agent to work with for the purchase of my property. He was regulary in contact all the way through the process and kept me well informed. Daniel was always available for viewings and assisted in anyway he could. Great agent, would happily use him... Read Full Review

My first vieiwing was with Charles Alabi, having viewed many properties, I was immediately impressed with Charles. His professionalism, knowledge and care towards a potential buyer was exceptional. Charles was not pushy and genuinely acknowledged all of my comments and any concerns. Following... Read Full Review

There is a trend on this site re *the Senior Property Manager of Portico Kentish Town who is the most unprofessional property manager I've ever met and does no favours for the Portico brand and reputation. After paying our final months' worth of rent, *he informs us with less than 24 hours notice... Read Full Review

From the minute Portico had our deposit to a month after moving out, Portico have been the epitome of negligent. The property management team * was either rude or completely ignored us whenever we tried to contact them. When we first moved in there were multiple issues that were not resolved for... Read Full Review

I would urge future tenants to read the one star reviews left, as I am having a very similar problem and these seem to be closer to the truth. The agency is very unresponsive when we contact them, but very proactive when chasing tenants for money. In our situation, they have mislead into paying... Read Full Review

Daniel was thoroughly professional through out the entire process and was contactable at all times. We had a troublesome buyer who made the entire process frustrating but Daniel went the extra mile to make sale go... Read Full Review

Daniel managed the sale of our property extremely well. He was always courteous and professional, regularly keeping us up to date with the progression of the sale and ensuring the smooth running of the transaction. We would definitely recommend to other considering the sale of a... Read Full Review

Portico Head Office provided a dire service to tenants. They take weeks to reply to queries, have let people in to the property without prior agreement, are exceptionally rude and extremely unhelpful. We received the flat in a filthy condition. Our deposit has been withheld beyond the contracted... Read Full Review