The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.7/5, 100 Reviews
97% Recommended
87% sales valuation accuracy
60% letting valuation accuracy
75% sales fee satisfaction
75% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 87.00% | 75% | £185,000 | £994,000 |
| Lettings | 60% | 75% | £1,150 | £1,325 |
Portico
137 High Street, London, Greater London
W3 6LY
020 8993 6767









By : 'Daniel'
Services : Sales( As a Buyer )
Sold price : £364000
Would you recommend ? : Yes
Postcode : W3
Daniel was professional, helpful and always cheerful throughout the prospective and purchase of this flat. He was honest and not pushy - always giving advice when asked and following up on anything when offered. He naturally and consistently worked harder than the call of duty - for all these... Read Full Review
By : 'JW'
Services : Letting( As a Owner )
Rent PCM : £1325
Would you recommend ? : Yes
Postcode : W3
Sophie and the lettings team based out of the W6 office were a pleasure to deal with – viewings of the flat in W3 happened at the frequency promised and the whole process was managed in a very professional and efficient manner with regular updates. Tenants were placed and contracts signed... Read Full Review
By : 'david'
Services : Sales( As a Buyer )
Sold price : £994000
Would you recommend ? : Yes
Postcode : W3
Ryan was a total pleasure to work with. He was able to get me into the property at very short notice and always arrived early. Whenever I had a query he jumped to attention and came back with a prompt response. Above all he was honest and didn't feed me information that I wanted to hear but told me ... Read Full Review

By : 'Nigel'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W3
I would like to thank Daniel Cantle for his support and honesty during the stressful time of purchasing this property. His efforts in dealing with the other parties involved was greatly appreciated. Many... Read Full Review

By : 'Amanda'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W12
We had registered with Bushells in Acton and seen a couple of properties via Daniel Cantle. He was very pro-active in that the property we fought in Curwen Road actually bounced back on to the market after a sale had fallen through and he quickly realised that it would suit our needs. He also... Read Full Review

By : 'Shamim'
Services : Sales( As a Vendor )
Sold price : £522000
Would you recommend ? : Yes
Postcode : W3
Bushells did a fantastic job selling my flat. In particular Stuart and Daniel were extremely helpful and informative and kept me abreast of all developments at every stage. Thanks to their work, my flat sold within two weeks of coming on the market at the price I was delighted with. Throughout the ... Read Full Review
By : 'Dawson'
Services : Sales( As a Buyer )
Sold price : £515000
Would you recommend ? : Yes
Postcode : W3
From the day we offered on the property right through to completion and post completion Ryan has been a first class agent, keeping up to date with progress from both parties and taking the initiative to resolve issues with solicitors and keep the process moving. There are a lot of other agents who... Read Full Review
By : 'Jody'
Services : Sales( As a Vendor )
Sold price : £600000
Would you recommend ? : Yes
Postcode : W3
I have sold 2 properties in the Acton area in the last 6 months with Stuart and the Acton team They have been an absolute pleasure to work with. They achieved the targeted sale price on both flats and demonstrated a sound knowledge of the area and set realistic valuations that were met. They were... Read Full Review
By : 'andrea'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W4
What an excellent service Stuart Balfre and Meena Vyapooree from Bushells in Acton High Street gave us when buying our family house recently. They were professional, efficient, polite and a total pleasure to deal with throughout the three months it took from the initial call from Meena about the... Read Full Review
By : 'Sarah'
Services : Sales( As a Buyer )
Sold price : £253000
Would you recommend ? : Yes
Postcode : W3
Joshua was very polite and accommodating. He responded to our requests and queries in a timely manner. He liaised effectively with other involved parties and organised appropriate cover when he was away on... Read Full Review
By : 'Patricia'
Services : Sales( As a Vendor )
Sold price : £327500
Would you recommend ? : Yes
Postcode : W3
Stuart and his team have been absolutely fantastic and managed to sell my property within 3 weeks - from the open day to the offer, exchange and completion ! Totally impressive and absolutely professional and supportive throughout ! I was totally amazed by the amount of viewings booked before the ... Read Full Review
By : 'Ella'
Services : Sales( As a Buyer )
Sold price : £275000
Would you recommend ? : Yes
Postcode : W3
From the moment I met both Stuart and Joshua I was struck by their honesty and integrity. Stuart visited a flat we own to provide a valuation for a potential sale. He was honest, down to earth and provided good advice from the outset. His follow up from the meeting was very efficient and concise. ... Read Full Review
By : 'Helen'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : W3
Sophie was extremely efficient and business-like. I had frequent communications with regular detailed viewing feedback. She was genuinely interested in fulfilling my exact requirements and gave valuable advice. Another member the team was Christian Walsh, who also assisted. I have used... Read Full Review
By : 'Sylv'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W4
We were very pleased with the service we received from Bushells in selling the family home, from the initial visit by Tom and the sale which was managed so efficiently by Stuart. We chose Bushells because we liked their ethos and the fact they understood that we wanted the property to be... Read Full Review
By : 'NP'
Services : Sales( As a Vendor )
Sold price : £400000
Would you recommend ? : Yes
Postcode : W3
Following a pro-active approach for the sale of the property, Bushells, lead by Stuart, did a great job of finding a well qualified buyer, at a good valuation. They continued to support the sales process identifying potential barriers, (including buyer / seller solicitors!!!) to meet buyer and... Read Full Review
By : 'Tilly'
Services : Sales( As a Buyer )
Sold price : £290000
Would you recommend ? : Yes
Postcode : SW6
Stuart was incredibly helpful throughout the entire process of buying Horn Lane. He was very good at keeping a good level of communication between myself and the vendor, enabling the sale to happen quickly and with the lowest levels of stress! i'm very grateful that we managed to secure the... Read Full Review
By : 'Mr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : W3
Both Joshua and Stuart provided an excellent end to end experience. From listing our property on the market (multiple times through sales that fell through) and especially in the post offer to completion process, service was... Read Full Review
By : 'V.'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W3
Josh helped us throughout the purchase of the property, was always available, very knowledgeable and proactive. I would definitely use Bushells again and would recommend it to other... Read Full Review
By : 'Sara'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W3
Joshua was extremely efficient - sent me potential properties that were exactly what I was looking for - no time wasting or unsuitable flats... He was always punctual, efficient and returned my calls promptly. During the buying procedure, he smoothed any difficulties, and made the whole thing... Read Full Review
By : 'Amal'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : NW10
Dealing with Bushells was very refreshing in comparison to other agencies, as I found the manner of the team very pleasant and easy to deal with. Tom was extremely efficient in communicating our offer to the vendor and getting the ball rolling. Stuart took over at the crucial point before exchange. ... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Bushells prides itself on the level of its customer service. However, occasionally things do go wrong, and you may need to complain. Please see our complaints procedure below.
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<b>Residential Estate Agency - Making a complaint</b>
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<b>Information for Customers</b>
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Bushells is a member of The Property Ombudsman (TPOS) and as such aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, we have a Complaints Process in place. The aim of this process is to resolve any issues or concerns as quickly as possible, although in the majority of cases we hope that matters such as these are resolved at branch level.
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<b>Stage One ? Speak to your negotiator or Manager</b>
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All complaints should, in the first instance, be directed verbally to the Manager of the Bushells Office you have been dealing with. He or she will endeavor to resolve your complaint immediately, and no later than five working days of the first notification.
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<b>Stage Two ? Write to the Sales Director for the office/area</b>
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If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Divisional Sales Manager or Director responsible for the Office in question. You must write to them within one month of receiving the Office response. The Office manager can supply you with the details of the appropriate person. Your complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days.
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<b>Stage Three ? Write to the Managing Director of Bushells</b>
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If you remain dissatisfied, you may address your concerns in writing to the Managing Director within one month of the response from the Divisional Sales Manager/Director. Your letter will be acknowledged within three working days of receipt and an investigation undertaken. Following the Managing Directors investigation a formal written outcome and statement will be sent to you within 15 working days and contain the final view of the company. This will include any offer made.
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MD
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Grand Union House,
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20 Kentish Town Road,
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London,
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NW1 9NX
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<b>Stage Four - The Property Ombudsman</b>
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After you have received a response from the Managing Director, you may approach the Ombudsman if you are not satisfied with the response given. Details of how to do this are contained within the final viewpoint letter, The Property Ombudsman) Consumer Guide or online at http://www.tpos.co.uk Please note that you must do so within six months of the date of the final letter. The Property Ombudsman will not consider your complaint until our internal complaints process has been completed.
Last updated at 10/30/2017, 5:29:24 AM by allAgents