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Platinum Property Agents

15 - 17 St. Johns St Johns, Worcester
Hereford and Worcester
WR2 5AE

01905 426000
Website not available

Properties for Sale
Properties to Rent

Dec 10,2017
Minithumbdown
By: 'John'
Dec 10,2017
3 people found
this helpful
Awful estate agents. Made many false accusations. Had monthly inspections but they still would come randomly without any warning as they had mixed up dates from their end. Terrible organisation, constantly having to repeat ourselves in emails. Good luck getting your deposit back. Avoid these ...
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Was this helpful? Yes
Mar 10,2016
Minithumbdown
By: 'DenzilB'
Mar 10,2016
4 people found
this helpful
Please heed what this and all the other reviewers are saying. These are Cowboys and nasty ones at that. As tenants we were given 2 addenda to the Tenancy Agreement by this company which they claimed to be legally binding and had to be signed by ...
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What agent could do to change your mind?
Bad. They are worthless and care only about money.
Attached Files
Comment on agent fees
Bad. They are worthless and care only about money.
Was this helpful? Yes
Sep 02,2015
Minithumbdown
By: 'amyH'
Sep 02,2015
3 people found
this helpful
Never ever choose Platinum. They take weeks to sort out any maintenance issues, to answer emails, the phone, to call you back. They don't do their paperwork properly which leaves the opportunity for them to screw you over with your deposit. If you do get ...
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Was this helpful? Yes
By: Gareth Evans
Sep 02, 2015
View all comments (1)
Sorry we didn't meet your expectations on this occasion. Contrary to your comments Platinum aim to respond to maintenance issues promptly and therefore I would be interested to investigate the specific issues you are referring to. Generally the deposit process is straight forward and a comparison of the condition of the property at the start of a tenancy with the condition of the property at the end. I am happy to review the charges requested on behalf of our landlord and see whether they we ...
Apr 27,2015
Minithumbdown
By: 'Tenant'
Apr 27,2015
1 people found
this helpful
Avoid these jokers like the plague. They will try and screw every penny that they can out of you. Their house inspections are a farce, they make claims and provide no evidence. I went to the DPS and Arbitration to challenge them and they made ...
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What agent could do to change your mind?
Been honest, returned emails or phone calls, been consistent.
Attached Files
Was this helpful? Yes
By: Gareth Evans
Jun 06, 2015
View all comments (1)
No business wants complaints and we are sorry we didn't meet your expectations on this occasion. Your comments are interesting in that they highlight common misconceptions about the agents role and the process. - All deposits have to be protected by landlord or agent and have a prescribed dispute procedure. - Platinum uses the DPS custodial service which means the money is held by the DPS directly and can only be released when both sides agree. This is the most secure method for the tenant a ...
Sep 23,2014
Minithumbdown
By: 'Disgruntled'
Sep 23,2014
1 people found
this helpful
This agency did nothing for me as a landlord. When the tenancy ended they returned the tenant's deposit in fill , less £29 for locks i had to replace as keys were not returned. Platinum completely ignored the fact that multiple tenants had occupied the house ...
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Comment on agent fees
They did NOTHING!!!!!!!!!!
Was this helpful? Yes
By: Gareth Evans
Jun 06, 2015
View all comments (1)
Always disappointing to receive complaints and more so when this is so far from the truth. Often part of the agents role is to advise landlords of their legal responsibilities and to accept the terms of the agreement they have entered into with their tenant. We act for the landlord and sometimes that means stopping the landlord from breaching their obligations and making unreasonable claims. Landlords need to be aware that they are not permitted to visit and enter the house without permission ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
40% customers were satisfied with fees 20% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0



Review statistics

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Fees

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Complaints Procedure

No procedure available.

Awards won by Platinum Property Agents, Worcester WR2 5AE

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