• claim your profile
    Christine Kislak
  • claim your profile
    Helen Blizzard
  • claim your profile
    Stephen Timms
No description available.
Platinum Property Agents

15 - 17 St. Johns St Johns, Worcester
Hereford and Worcester
WR2 5AE

01905 426000

Mar 10,2016
Minithumbdown
By:
Mar 10,2016
2 people found
this helpful
Please heed what this and all the other reviewers are saying. These are Cowboys and nasty ones at that. As tenants we were given 2 addenda to the Tenancy Agreement by this company which they claimed to be legally binding and had to be signed by the lead tenant on the 2nd day of our tenancy. Failure to sign meant the end of the tenancy, so we signed as 'received'. We had to take the landlord to court after he used the 2 documents to justify the withholding of part of our deposit. The judge rubbis...
read full review
What agent could do to change your mind?
Bad. They are worthless and care only about money.
Attached Files
Comment on agent fees
Bad. They are worthless and care only about money.
Was this helpful? Yes
Sep 02,2015
Minithumbdown
By:
Sep 02,2015
1 people found
this helpful
Never ever choose Platinum. They take weeks to sort out any maintenance issues, to answer emails, the phone, to call you back. They don't do their paperwork properly which leaves the opportunity for them to screw you over with your deposit. If you do get any of your deposit back even if it's with DPS, it will take months. Not only will it take months, you won't be able to get hold of them to find out what's taking so long. The staff are rude and unhelpful and are only interested in one thing, ta...
read full review
Was this helpful? Yes
By: Gareth Evans
Sep 02, 2015
Sorry we didn't meet your expectations on this occasion.
Contrary to your comments Platinum aim to respond to maintenance issues promptly and therefore I would be interested to investigate the specific issues you are referring to.
Generally the deposit process is straight forward and a comparison of the condition of the property at the start of a tenancy with the condition of the property at the end. I am happy to review the charges requested on behalf of our landlord and see whether they were fair. Please note that Platinum makes no check out fees and does not make any charges against the deposit. In addition all deposits are
protected by the DPS who offer a full independent adjudication service based on the evidence.
I am happy to review the issues in your case please contact Gareth Evans on the office number 01905426000
Your comments are interesting in that they highlight common misconceptions about the agents role and the process.
- All deposits have to be protected by landlord or agent and have a prescribed dispute procedure.
- Platinum uses the DPS custodial service which means the money is held by the DPS directly and can only be released when both sides agree. This is the most secure method for the tenant as the alternative insured methods are open to abuse as the landlord and agent could still access the money without the tenants knowledge. The tenant in these circumstance would have a long winded process to claim on the insurance.
- The custodial system however is slow to process and go to arbitration which is independent and evidence based. A 4 month delay is not uncommon.
- Where landlords complete works themselves to avoid contractors charges it is common not to have receipts which can leave landlords out of pocket when making a claim.
- A claim is based on the cost of returning the property to the original condition the landlord does not have to complete the works. EG If a shelf is damaged by a tenant there is no requirement for the shelf to be replaced for the next tenant the landlord could decide not to provide one for the next tenant but he has still lost a shelf. So his claim is valid.
- Agents work on behalf of the landlord protecting their investment and will act in the interests which includes advising them what is reasonable to claim.
Please note Platinum does not charge for the additional work for handling disputes so any time spent is lost. Unlike many other agents we do not ask our contractors for kick back commission so tenants are only charged the genuine cost not an inflated figure.
In this case we offered the tenant a settlement figure which was rejected and received more than double back from the DPS back for our landlord based on the evidence including start pictures, regular inspections and warnings and check out report.
We manage over 700 tenancies and can count the disputes on one hand. Obviously we can always do better and revised documentation and procedures for 2015 should help.
Apologies again for your inconvenience
Apr 27,2015
Minithumbdown
By:
Apr 27,2015
0 people found
this helpful
Avoid these jokers like the plague. They will try and screw every penny that they can out of you. Their house inspections are a farce, they make claims and provide no evidence. I went to the DPS and Arbitration to challenge them and they made false claims, lost the Move In Inventory and submitted false claims/bills for work that was not done. They also dragged out the deposit over four or so months. Avoid this firm at all costs. DPS & Arbitration found that they had over-claimed by hundre...
read full review
What agent could do to change your mind?
Been honest, returned emails or phone calls, been consistent.
Attached Files
Was this helpful? Yes
By: Gareth Evans
Jun 06, 2015
No business wants complaints and we are sorry we didn't meet your expectations on this occasion.
Your comments are interesting in that they highlight common misconceptions about the agents role and the process.
- All deposits have to be protected by landlord or agent and have a prescribed dispute procedure.
- Platinum uses the DPS custodial service which means the money is held by the DPS directly and can only be released when both sides agree. This is the most secure method for the tenant as the alternative insured methods are open to abuse as the landlord and agent could still access the money without the tenants knowledge. The tenant in these circumstance would have a long winded process to claim on the insurance.
- The custodial system however is slow to process and go to arbitration which is independent and evidence based. A 4 month delay is not uncommon.
- Where landlords complete works themselves to avoid contractors charges it is common not to have receipts which can leave landlords out of pocket when making a claim.
- A claim is based on the cost of returning the property to the original condition the landlord does not have to complete the works. EG If a shelf is damaged by a tenant there is no requirement for the shelf to be replaced for the next tenant the landlord could decide not to provide one for the next tenant but he has still lost a shelf. So his claim is valid.
- Agents work on behalf of the landlord protecting their investment and will act in the interests which includes advising them what is reasonable to claim.
Please note Platinum does not charge for the additional work for handling disputes so any time spent is lost. Unlike many other agents we do not ask our contractors for kick back commission so tenants are only charged the genuine cost not an inflated figure.
In this case we offered the tenant a settlement figure which was rejected and received more than double back from the DPS back for our landlord based on the evidence including start pictures, regular inspections and warnings and check out report.
We manage over 700 tenancies and can count the disputes on one hand. Obviously we can always do better and revised documentation and procedures for 2015 should help.
Apologies again for your inconvenience
Sep 23,2014
Minithumbdown
By:
Sep 23,2014
0 people found
this helpful
This agency did nothing for me as a landlord. When the tenancy ended they returned the tenant's deposit in fill , less £29 for locks i had to replace as keys were not returned. Platinum completely ignored the fact that multiple tenants had occupied the house in spite of my saying that this was not to happen. They would not address several things i was unhappy about, with the tenants, and treated me with indifference and rudeness. I would NEVER use them again nor would I ever recommend...
read full review
Comment on agent fees
They did NOTHING!!!!!!!!!!
Was this helpful? Yes
By: Gareth Evans
Jun 06, 2015
Always disappointing to receive complaints and more so when this is so far from the truth.
Often part of the agents role is to advise landlords of their legal responsibilities and to accept the terms of the agreement they have entered into with their tenant. We act for the landlord and sometimes that means stopping the landlord from breaching their obligations and making unreasonable claims.
Landlords need to be aware that they are not permitted to visit and enter the house without permission of the tenant who has the right to quiet enjoyment. In this case the tenant on one occasion called the police.
The landlord has to accept reasonable where and tear. The tenant is responsible for accidental damage and abuse, not deterioration from normal use.
In this case the tenant had returned all the keys that were given according to the photocopy taken at the start of the tenancy and therefore there was no basis to charge.
At the end of the tenancy the landlord had decided to change the locks and booked a locksmith for £140 and we assisted by using our in house handyman who charged much less.
I believe we worked hard in this case to protect the landlord from further legal action from the tenants and shielded them from considerable stress.
Sorry to receive a negative response from the landlord and had thought about asking the tenant to post to give some balance..........but obviously that wouldn't be constructive.
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
25% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 0 3 0 0 0 0 0 0
Christine Kislak - upload your photo Christine Kislak
1 reviews

About Christine No description set View full profile
Helen Blizzard - upload your photo Helen Blizzard
2 reviews

About Helen No description set View full profile
Stephen Timms - upload your photo Stephen Timms
1 reviews

About Stephen No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Platinum Property Agents, Worcester WR2 5AE

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


Find the Best Agent to
Buy, Sell or Rent Property



.