• Richard Taylor MARLA
    Richard Taylor MARLA
  • Tracey Taylor
    Tracey Taylor
  • claim your profile
    Ellie Jennings
A truly independent local letting agents and property management company From day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement. Pinewood was formed in 2004, opening its first office in Chesterfield. We began by offering property management and residential lettings in the Derbyshire area, soon expanding to Sheffiel Read full description...d, South Yorkshire. Five years on, we have established ourselves as a customer friendly letting agents. So from the beginning, we have set out to make sure we offer the highest quality brochures, the latest technology, and constant contact with all our clients and as much advertising as is needed to name just a few. as a go ahead property management company and letting agents, we know ourselves that the devil is in the detail.
Pinewood Property Lettings Ltd

24 Albert Street Mansfield
Nottinghamshire
NG18 1EB

01623 621001
Oct 17,2017
Minithumbup
Tracey Taylor
By: 'JKB'
Oct 17,2017
0 people found
this helpful
Excellent Service.. from the very first phone call to request a viewing to moving in the property, we had "Excellent Service". Very professional ....
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Comment on agent fees
I think the Agents fees was good..
Was this helpful? Yes
Sep 20,2017
Minithumbup
Tracey Taylor
Richard Taylor MARLA
By: 'Phil'
Sep 20,2017
0 people found
this helpful
Caroline was great when I first moved in and then all correspondence was with Tracey ,both very helpful and very friendly ,and both made me feel very welcome . Big big Thankyou...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 20,2017
Minithumbup
Tracey Taylor
Richard Taylor MARLA
By: 'Trickster situation'
Sep 20,2017
0 people found
this helpful
Tracey followed through on a potentially serious situation and defused the problem through encouragement and persistany so the outcome has been positive...
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Comment on agent fees
The fees are acceptable
Was this helpful? Yes
Sep 11,2017
Minithumbup
Tracey Taylor
By: 'Pat'
Sep 11,2017
0 people found
this helpful
We have a good irking relationship with Tracey and we have confidence in the work she does for us Pat & Ivan Melbourne...
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Comment on agent fees
Acceptable
Was this helpful? Yes
Sep 04,2017
Minithumbup
Tracey Taylor
By: 'S'
Sep 04,2017
0 people found
this helpful
Very helpful at re-letting our property. Dealing with the out-going tenant remedial matters and negotiating the incoming tenant contract....
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Comment on agent fees
Fees are in the higher band from my experience.
Was this helpful? Yes
Aug 31,2017
Minithumbdown
Tracey Taylor
By: 'Disgruntled ex tenant'
Aug 31,2017
0 people found
this helpful
Previous experience of the staff, was good but then I didn't have much contact with anyone, as I didn't in my opinion need to. Since moving out of the property, my experience has been very poor. The communication between members of staff and my self has been very limited and long winded. I understand that you have several other properties you manage but to take 2 weeks to try and get information out of anyone as it seems like there is 1 person per job there. If someone is on holiday, someone e...
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Comment on agent fees
Bad, with regards to the service received on checking out.
Was this helpful? Yes
Aug 18,2017
Minithumbup
By: 'H Dhillon'
Aug 18,2017
0 people found
this helpful
Pinewood manage twenty properties for me.Samantha has impressed me with her diligence, tenacity, initiative, conscientiousness and punctiliousness.An excellent staff member like her can be worth her weight in gold to a progressive organisation....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 16,2017
Minithumbup
By: 'Tenant'
Aug 16,2017
0 people found
this helpful
It was an ok experience, the only short coming being the fact that we had to make several phone calls over a week's period until we received an answer with a check-in date....
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Was this helpful? Yes
Aug 14,2017
Minithumbup
Tracey Taylor
By: 'catherine cordon (p3)'
Aug 14,2017
0 people found
this helpful
great customer service, fast response, helpful and proactive service . always accommodating. staff are friendly and I would recommend working with them in the future...
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Comment on agent fees
very good
Was this helpful? Yes
Aug 07,2017
Minithumbup
Tracey Taylor
By: 'Pat & Ivan Melbourne'
Aug 07,2017
1 people found
this helpful
Smooth transfer of tenants. Carefully orchestrated by Tracey. Has a good understanding of our requirements and gets on with the job without any fuss...
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Comment on agent fees
acceptable
Was this helpful? Yes
Aug 05,2017
Minithumbup
Tracey Taylor
Tracey Taylor
By: 'Jon boam'
Aug 05,2017
0 people found
this helpful
Tracey has been a star right from the word go, very informative & friendly. Nothing is too much trouble & very good at her job....
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Was this helpful? Yes
Aug 03,2017
Minithumbup
Tracey Taylor
By: 'David Hallam'
Aug 03,2017
0 people found
this helpful
Friendly and informative. Keeps me update. Always available when I need to contact them very pleased with the service so far. Got my first report and happy with findings....
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Comment on agent fees
Good value for money, no stress.
Was this helpful? Yes
Jul 26,2017
Minithumbup
Tracey Taylor
By: 'Anna S'
Jul 26,2017
1 people found
this helpful
Great service! Both Tracey and Sam were ever so helpful and supportive. Nothing was a problem and full process was explained in great detail. I will highly recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 21,2017
Minithumbup
Tracey Taylor
By: 'Keith Smalley'
Jul 21,2017
0 people found
this helpful
Tracy taylor is a very amiable person. She makes the whole process of rental a pleasant experience. Very knowledgeable on the subject. A pleasure to do business with her. Very pleasant personality...
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Comment on agent fees
Very good
Was this helpful? Yes
Jul 04,2017
Minithumbup
By: 'Yasmin'
Jul 04,2017
0 people found
this helpful
Good experience overall and would recommend to others looking for a property to rent. Samantha was very helpful and understanding....
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Comment on agent fees
I am happy with the agent fee.
Was this helpful? Yes
Jun 28,2017
Minithumbup
Tracey Taylor
Richard Taylor MARLA
By: 'George'
Jun 28,2017
0 people found
this helpful
The Staff at Pinewood have been great at finding a new tenant. I'd done a lot of refurbishment at the property and didn't want it trashing....
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Comment on agent fees
Very good (they don't have shark fins sticking out of their backs)
Was this helpful? Yes
Jun 23,2017
Minithumbup
By: 'Tia'
Jun 23,2017
1 people found
this helpful
Sam was absolutely fantastic with helping me and my partner move into our first home together. She made us both feel welcomed and reasurred. She really went out of her way to ensure that we both understood the processes and due to myself working till late she took time out of her personal time to allow us to view the house on more than one occasion. Communication between sam and us both was brilliant she kept us in the loop and up to date on everything we needed to know. Thank you sam for all yo...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 24,2017
Minithumbup
Richard Taylor MARLA
By: 'Leah Riaz'
Mar 24,2017
0 people found
this helpful
I'm extremely happy with all the effort and help from members of staff that I have engaged with, they're very polite and made the process quick in a professional manor....
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Comment on agent fees
Both Richard and Caroline were great in the services they offered to myself.
Was this helpful? Yes
Mar 20,2017
Minithumbup
By: 'Jax'
Mar 20,2017
0 people found
this helpful
Really helpful from the very start, very friendly and polite, Caroline done all she could for me and i really appreciate it, would definitely recommend pinewood Lettings....
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Comment on agent fees
Fees are lower than other letting agents
Was this helpful? Yes
Mar 14,2017
Minithumbup
Tracey Taylor
By: 'Avril'
Mar 14,2017
0 people found
this helpful
Both members of staff have always been very understanding and helpfull in all dealings and enquiries, nothing is too much trouble...
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Comment on agent fees
As described so as expected
Was this helpful? Yes
Feb 25,2017
Minithumbup
Tracey Taylor
By: 'Keith Terrence Smalley'
Feb 25,2017
0 people found
this helpful
Tracey was very pleasant during the whole viewing, very knowledgeable about the property, she made it a happy experience, would recommend the company...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 21,2017
Minithumbup
By: 'B91'
Feb 21,2017
0 people found
this helpful
Caroline has been very helpful, as always. I wouldn't hesitate to recommend this agent, helping to keep my lettings running smoothly....
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Was this helpful? Yes
Feb 07,2017
Minithumbup
Richard Taylor MARLA
By: 'Andrew J'
Feb 07,2017
1 people found
this helpful
An excellent team to work with, knowledgeable and reliable. Richard is very helpful, a dependable member of Pinewood. Ready to deal with any legal questions any time of day....
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Was this helpful? Yes
Dec 29,2016
Minithumbup
By: 'Laura Logan'
Dec 29,2016
0 people found
this helpful
Caroline was very helpful and it was nice to deal with the same person from the initial viewing right through until the move in day....
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Comment on agent fees
Great communication and very fast at responding to any communications.
Was this helpful? Yes
Dec 17,2016
Minithumbup
Tracey Taylor
By: 'laura'
Dec 17,2016
0 people found
this helpful
they worked realy hard to get all paperwork sorted and get me moved in just before Christmas. very friendly staff....
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Was this helpful? Yes
Dec 14,2016
Minithumbup
By: 'Karlis'
Dec 14,2016
0 people found
this helpful
Everything was explained as easy and quick as possible. Would definitely recommend this agent and agency! Thank you very much for such an easy move in!...
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Was this helpful? Yes
Nov 01,2016
Minithumbup
By: 'Philip'
Nov 01,2016
0 people found
this helpful
Caroline was amazing, brilliant from the minute we meet her, nothing was too much, no question too many(and I asked a lot, sorry Caroline) I am so happy with the property, but even more happier knowing that Caroline is there to help(even when you take forever to check every little detail on signing for a property, sorry again Caroline) it made all the difference to me and my family. Thank you Caroline...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 01,2016
Minithumbup
By: 'Matt Bacon'
Nov 01,2016
0 people found
this helpful
A very professional but also personal agent that always keeps you update regarding your property. I would advice anyone to use pinewood....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 30,2016
Minithumbup
By: 'Jess'
Oct 30,2016
0 people found
this helpful
Caroline has been extremely helpful throughout our move. She has kept us up to date with all the details and made us feel comfortable in the transition. Thank you Caroline...
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Was this helpful? Yes
Oct 20,2016
Minithumbup
By: 'Philip'
Oct 20,2016
0 people found
this helpful
Once again Pinewood put the property out and within a month the tenant is in. I am delighted with Pinewoods' excellent service...
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Comment on agent fees
Within market level
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£92,000
  • Max: Β£92,000

Letting
  • Min: Β£0
  • Max: Β£92,000

ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
46 0 48 1 0 0 0 0 5 0
Richard Taylor MARLA Richard Taylor MARLA
Director
16 reviews

About Richard Richard joined the company in 2006, deals with all marketing and is currently running the Mansfield office. View full profile
Tracey Taylor Tracey Taylor
Administrator
16 reviews

About Tracey Tracey joined us 1 year ago and is currently responsible for the everyday duties at the Mansfield Branch from the booking the property viewings through to the check ins and training of the newest memb View full profile
Ellie Jennings - upload your photo Ellie Jennings
Administrator
0 reviews

About Ellie No description set View full profile

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Fees

LANDLORD FEES
Deposit Registration Fee (included in fully managed only): Β£60.00(inc VAT)
β€’ Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
β€’ Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Additional property visits: Β£30.00 per hour(inc VAT)(minimum 1 hour)
β€’ To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy; or any maintenance-linked visit

Submission of non-resident landlords receipts to HMRC Β£30.00(inc VAT) quarterly
β€’ To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return from the landlord or HMRC

Arrangement Fee for works: FREE OF CHARGE (managed properties)
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Arrangement fee for refurbishments over Β£1000.00 5% of net cost
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Obtaining more than two contractors quotes Β£24.00 (inc VAT) per quote

Rent Review Fee Β£12.00(inc VAT)
β€’ Review rent in accordance with current prevailing market condition and advise the landlord
β€’ Negotiate with tenant
β€’ Direct tenant to make payment change as appropriate
β€’ Update the tenancy agreement
β€’ Serve Section 13 Notice if tenancy is on a rolling monthly basis

Renewal Fee (landlords share) Β£54.00(inc VAT)
β€’ Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Re-Let Fee Β£66.00(inc VAT) Payable on each new let.

Checkout Fee - Included on Fully Managed (landlords share) Β£54.00(inc VAT) for the first hour then Β£30.00(inc VAT) per hour after
β€’ Agree with tenant check out date and time appointment
β€’ Instruct inventory provider to attend
β€’ Negotiate with landlord and tenant any disbursement of the security deposit
β€’ Return deposit as agreed with landlord and tenant to relevant parties
β€’ Remit any disputed amount to Scheme for final adjudication
β€’ Unprotect security deposit
β€’ Instruct contractors; obtain quotes; organise repairs /replacement/cost of any broken or missing items

Court Attendance Β£72.00 (inc VAT) per hour

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF

TENANT FEES
BEFORE YOU MOVE IN:
Set up fee (tenant’s share) Β£135.00 (inc VAT) per tenant
Referencing up to two tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement

Guarantor Fee Β£75.00 (inc VAT) per guarantor (if required)
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Permitted Occupier Fee Β£75.00 (inc VAT) per permitted occupier
Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Accompanied Check-in Fee FREE OF CHARGE
Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services

Pet Deposit Returnable additional Security Deposit of Β£100.00
To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy

DURING YOUR TENANCY:
Amendment Fee Β£30.00 (inc VAT)
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share) Β£66.00(inc VAT)
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

ENDING YOUR TENANCY:
Check out Fee (tenant’s share) FREE OF CHARGE
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee Β£35.00(inc VAT) per reference request
Collating information and preparing a reference for a future landlord or letting agent

OTHER FEES AND CHARGES:
Lost Security Items Β£12.00 (inc VAT) plus item cost
Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services Β£20.00 per hour (inc VAT) plus any actual costs incurred
Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate

Late Rent Charge Β£18.00 (inc VAT) Payable when the rent falls seven days late

Failure to Pay The Last Month Rent Β£40.00 (inc VAT)

Unpaid Rent / Returned Payments Interest at 8% above Bank of England Base Rate from date due

Professional Cleaning (if required) Β£20.00 (in VAT) per hour which will be deducted from the Security Deposit
Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
Last updated at 12:04 PM 04/07/2017 by allAgents

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No procedure set.
Last updated at 12:04 PM 04/07/2017 by allAgents

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