• Caroline Maddox
    Caroline Maddox
  • Richard Taylor MARLA
    Richard Taylor MARLA
  • Tracey Taylor
    Tracey Taylor
No description for branch.
Pinewood Property Lettings Ltd

24 Albert Street Mansfield
Nottinghamshire
NG18 1EB

01623 621001

Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
Caroline was amazing, brilliant from the minute we meet her, nothing was too much, no question too many(and I asked a lot, sorry Caroline) I am so happy with the property, but even more happier knowing that Caroline is there to help(even when you take forever to check every little detail on signing for a property, sorry again Caroline) it made all the difference to me and my family. Thank you Caroline...
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Comment on agent fees
Good
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Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
A very professional but also personal agent that always keeps you update regarding your property. I would advice anyone to use pinewood....
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Comment on agent fees
Good
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Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
Caroline has been extremely helpful throughout our move. She has kept us up to date with all the details and made us feel comfortable in the transition. Thank you Caroline...
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Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
Once again Pinewood put the property out and within a month the tenant is in. I am delighted with Pinewoods' excellent service...
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Comment on agent fees
Within market level
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Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
I can only give a glowing report regarding the service I have received from the Mansfield office. They have done everything necessary to ensure that my apartment was taken over by a new tenant in the shortest possible time. In every step of the changeover they have kept me informed of the progress. Any query they have answered promptly and Caroline in particular appears to be extremely efficient. After all 2 weeks for a new tenant to be given the keys speaks for itself....
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Comment on agent fees
Possibly the going rate but I have no information as to other agencies
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Aug 02,2016
Minithumbup
By:
Aug 02,2016
0 people found
this helpful
Really lovely staff, very professional, ensured I was supported throughout the whole process and made everything clear, ensured property was to a high standard and made sure I was clear on all paperwork and policies....
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Comment on agent fees
Good
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Jul 19,2016
Minithumbup
By:
Jul 19,2016
0 people found
this helpful
Everyt time I had a question or a problem, i asked both of these agents and they helped me straight away and answered any and every question i had to the best of their knowledge. They were both very helpful with helping me with problems i had. I have emailed them since getting the keys and have always received an email back withing 24 hours....
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Comment on agent fees
The fee's were reasonable so i was very happy and willing to pay them.
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By: Caroline Maddox
Jul 19, 2016
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Thank you Sarah, for taking the time to leave a review regarding our services. Should you need anything further, please do let us know.....
Jul 05,2016
Minithumbup
By:
Jul 05,2016
0 people found
this helpful
This is our second property we have got Pinewood letting to manage. Caroline has been the person I have contacted and dealt with for both properties. She has been very professional and approachable giving us advice and suggestions on how best to decorate the property in order to interest tenants. Caroline marketed this property excellently and we had a tenant in place within a few weeks of it going on the market....
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Comment on agent fees
The fees appear to be the same as all agents
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Mar 15,2016
Minithumbup
By:
Mar 15,2016
0 people found
this helpful
Thank you for all your help with everything. Really helped us. Really helpfull. Happy with your service. Thank you so much....
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Comment on agent fees
Exellent
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Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
Caroline is and always has been awesome in her role whenever our paths have crosse. She is my first choice of contact at Pinewood....
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Comment on agent fees
Fair
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Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
Both of these staff members are fantastic, Caroline has helped us with our move in and our checks, making this a smooth process. Sherrell supported us to extend our contract by another 6 months with ease ! Thanks...
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By: Sherrell Bannister
Feb 22, 2016
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Thank you for taking the time to leave the me and the staff such a wonderful review.....
Feb 13,2016
Minithumbup
By:
Feb 13,2016
0 people found
this helpful
Excellent service received, very efficient and prompt at dealing with any queries kept me informed at every stage I'm thankful for everything....
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Comment on agent fees
Good.
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By: Caroline Maddox
Feb 15, 2016
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Thank you Helen for taking the time to leave a positive and kind review for myself and Pinewood Lettings, if you need anything in the future, please do just let me know....
Feb 09,2016
Minithumbup
By:
Feb 09,2016
0 people found
this helpful
Very helpful and friendly from the very beginning. Always willing to go the 'extra mile'. Maintenance issues are sorted very quickly and efficiently....
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Comment on agent fees
Great
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By: Elizabeth
Feb 09, 2016
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Hi Anna, Thank you for leaving myself and my colleagues here at Pinewood Lettings such a lovely review. It is a pleasure working with tenants such as yourself and we hope we can continue to exceed your customer expectations in the future. Kind Regards, Elizabeth.....
Feb 08,2016
Minithumbup
By:
Feb 08,2016
0 people found
this helpful
Caroline was very helpful from start to finish and she took her time to answer any questions I had I was very happy with the service that was provided and would highly recommend painwood letting and Caroline...
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Comment on agent fees
Very good
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By: Caroline Maddox
Feb 08, 2016
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Thank you Martin, we try to provide a great service to both Landlords and tenants....
Feb 04,2016
Minithumbup
By:
Feb 04,2016
0 people found
this helpful
Hi, So Far the team at Mansfield and Chesrerfield have been excellent. I am very impressed with everything up to this point. Thank You...
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Comment on agent fees
Very good. Impressed with the option we chose. Suits our needs well
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Feb 04,2016
Minithumbup
By:
Feb 04,2016
0 people found
this helpful
No problem, no issue is to much for Caroline, 2nd time I have rented from this company purely because of Caroline .. Professional, prompt, caring and understanding to individual needs. She truly is an asset to the company building a fantastic reputation .. I would recommend to anyone.....
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Comment on agent fees
Kind do attitude, makes everything run smooth n gives the customer confidence in her ability
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Dec 23,2015
Minithumbup
By:
Dec 23,2015
0 people found
this helpful
Once agin I am able to write a positive review about Pinewood lettings. Elizabeth in accounts was very helpful in providing me with a statement.On the occasions I have had to contact the agency they have always gone above and beyon to deal with any questions or problems I have in relation to my property. Caroline appears to be very knowledgeable and will do her best to help....
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By: Elizabeth
Dec 23, 2015
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Hi Carolyn, Thank you for your kind review for myself, Caroline and Pinewood Lettings. We are proud to work on behalf of landlord's such as yourself and are pleased to hear that you are so happy and impressed with our service. I hope we can continue to work with you in the coming future to continue your positive experience. If I can be of further assistance in the future, please dont hesitate to contact me directly. Kind Regards, Elizabeth.....
Dec 21,2015
Minithumbup
By:
Dec 21,2015
0 people found
this helpful
Pinewood have been managing my properties for over 18 months, throughout this time they have been efficient and accurate in all my dealings with them - keeping me well informed and provide guidance where necessary. The Mansfield branch work well as a team and are knowledgeable in a wide range of areas, particularly Richard Taylor, who, regularly gives good and thorough advice....
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Dec 18,2015
Minithumbup
By:
Dec 18,2015
0 people found
this helpful
Caroline was extremely helpful on all areas in regards to us getting property. Every time I had a query or question she was on hand to help us out to the best of her ability. I would recommend pinewood to anyone who would be looking to either rent or buy a property. Many thanks in getting us in our new house just before Christmas. Many Thanks, Jamie and Emily....
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By: Caroline Maddox
Dec 18, 2015
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Thank you Jamie and Emily, for taking the time to leave a review for us. I hope you have a lovely Christmas in your new home. Thanks Caroline Maddox....
Dec 17,2015
Minithumbup
By:
Dec 17,2015
0 people found
this helpful
Always advises via email if there is a maintenance problem at the property and I am given the option of using the 'in-house' maintenance person or I can arrange a contractor myself. Any emergencies are dealt with as soon as possible. Very happy with Pinewood Property...
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By: Rebecca Cooper
Dec 18, 2015
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Thank you for the review. I am pleased you are happy with the service you are receiving. Merry Christmas & a Happy New Year. Kind Regards Rebecca Cooper....
Dec 04,2015
Minithumbup
By:
Dec 04,2015
0 people found
this helpful
Pinewood were recommended to me by the local estate agent and I am very pleased that they did. All through the process of letting, from preparing my property for rent to the tenant moving in, Caroline and Richard have been brilliant. They have given advice and encouragement and Caroline particularly has worked really hard to find a suitable tenant. They are both very approachable and honest in their dealings with me and I feel that my property is in safe hands with them. Highly recommended....
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Dec 04,2015
Minithumbup
By:
Dec 04,2015
0 people found
this helpful
An excellent service any question we had caroline answered and explained so everything ran smoothly would definitely recommend this lettings agency....
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Dec 03,2015
Minithumbup
By:
Dec 03,2015
0 people found
this helpful
In summary: Value for money: Excellent compared like for like to other agencies Service: Outstanding Recommended: Most certainly Why: This company is professional, knowledgeable, do not panic and just get the job done quickly and easily as possible. Staff are always consistent in great communication, fair treatment of tenant and landlord so all have real integrity. Staff are always consistent with a great service despite whatever they face; particularly Caroline Maddox. For example I am w...
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Comment on agent fees
Competitively priced and cannot be beaten otherwise i would not be with them after many years.
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Dec 02,2015
Minithumbup
By:
Dec 02,2015
0 people found
this helpful
Caroline showed us round the property then helped us in every step of the way until completion and was always on the end of the phone if we needed anything and still is would highly recommend them to everyone I know...
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By: Caroline Maddox
Dec 02, 2015
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Thank you Mr Bowers for your review, im glad you have been happy with our service. Should you require any advise any time, please do let me know.....
Nov 30,2015
Minithumbup
By:
Nov 30,2015
0 people found
this helpful
Marketing photos were pretty good but came back to redo a couple where the lighting needed to be improved. Prospective tenants commented how good the photos were. Advice and communications from Pinewood were always helpful, with all my numerous questions being answered promptly. The viewings were managed well and an immediate offer was made. A comprehensive inventory with dozens of photos were taken done prior to letting, and Pinewaood handled all the handover including taking meter readings...
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Comment on agent fees
The agents fees are competitive in the marketplace and are by no means the most expensive. Based on my experience they offer excellent value for money.
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Nov 12,2015
Minithumbup
By:
Nov 12,2015
0 people found
this helpful
From start to finish Caroline has done an excellent job, in a very professional manner. We have been happy to take her advice on choice of tenants. The inventory produced was, to date, the best we have seen and are sure Caroline's handling of this additional tenancy will be to our and the tenants satisfaction. Patricia Melbourne...
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Comment on agent fees
We are happy with our arrangements with Pinewood
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Oct 22,2015
Minithumbup
By:
Oct 22,2015
0 people found
this helpful
Caroline showed us around the property and was very helpful with answering any questions that I had to ask...
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By: Caroline Maddox
Oct 22, 2015
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Thank you Lynda for leaving a nice review on All Agents about myself and Pinewood Lettings.....
Oct 18,2015
Minithumbup
By:
Oct 18,2015
0 people found
this helpful
Caroline was very friendly on both meetings and very thorough will all the information that I needed and made it clear that if I have any problems I can contact her....
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By: Caroline Maddox
Oct 19, 2015
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Thank you Fern for your positive feedback regarding your dealings with Pinewood and also in taking the time to leave a review on All Agents.....
Sep 10,2015
Minithumbup
By:
Sep 10,2015
0 people found
this helpful
Pinewood Lettings (Mansfield) have done an excellent job marketing my property and finding 3 tenants so far. Their systems are excellent although need tailoring for my HMO type of Property. Although there have been a couple of slip ups caused by poor cross communication between parties these have been rectified to my full satisfaction and I would certainly recommend them to prospective landlords or tenants....
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Comment on agent fees
Very fair and good value
Was this helpful? Yes
Sep 10,2015
Minithumbup
By:
Sep 10,2015
0 people found
this helpful
I have just moved into my dream apartment after receiving excellent service from all the staff at Pinewood in Mansfield, but particularly from Caroline. Caroline went the extra mile to ensure everything ran smoothly and speedily and kept me informed at all times. It was a pleasure to deal with such a personable, charming young lady. I would not hesitate to highly recommend Pinewood, Mansfield to any friends of family. All round excellent service, standards and care. Well done Pinewood!!!! ...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£92,000
  • Max: Β£92,000

Letting
  • Min: Β£0
  • Max: Β£92,000

ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
35 0 34 0 0 0 0 0 5 0
Caroline Maddox Caroline Maddox
Assistant Branch Manager
70 reviews

About Caroline Caroline joined Pinewood Lettings Mansfield in 2012. Is constantly training and is presently studying with ARLA to further her knowledge in the industry. Caroline is front office and deals with custom View full profile
Richard Taylor MARLA Richard Taylor MARLA
Director
11 reviews

About Richard Richard joined the company in 2006, deals with all marketing and is currently running the Mansfield office. View full profile
Tracey Taylor Tracey Taylor
Administrator
0 reviews

About Tracey No description set View full profile

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Fees

LANDLORD FEES
Deposit Registration Fee (included in fully managed only): Β£60.00(inc VAT)
β€’ Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
β€’ Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Additional property visits: Β£30.00 per hour(inc VAT)(minimum 1 hour)
β€’ To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy; or any maintenance-linked visit

Submission of non-resident landlords receipts to HMRC Β£30.00(inc VAT) quarterly
β€’ To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return from the landlord or HMRC

Arrangement Fee for works: FREE OF CHARGE (managed properties)
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Arrangement fee for refurbishments over Β£1000.00 5% of net cost
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Obtaining more than two contractors quotes Β£24.00 (inc VAT) per quote

Rent Review Fee Β£12.00(inc VAT)
β€’ Review rent in accordance with current prevailing market condition and advise the landlord
β€’ Negotiate with tenant
β€’ Direct tenant to make payment change as appropriate
β€’ Update the tenancy agreement
β€’ Serve Section 13 Notice if tenancy is on a rolling monthly basis

Renewal Fee (landlords share) Β£54.00(inc VAT)
β€’ Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Re-Let Fee Β£66.00(inc VAT) Payable on each new let.

Checkout Fee - Included on Fully Managed (landlords share) Β£54.00(inc VAT) for the first hour then Β£30.00(inc VAT) per hour after
β€’ Agree with tenant check out date and time appointment
β€’ Instruct inventory provider to attend
β€’ Negotiate with landlord and tenant any disbursement of the security deposit
β€’ Return deposit as agreed with landlord and tenant to relevant parties
β€’ Remit any disputed amount to Scheme for final adjudication
β€’ Unprotect security deposit
β€’ Instruct contractors; obtain quotes; organise repairs /replacement/cost of any broken or missing items

Court Attendance Β£72.00 (inc VAT) per hour

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF

TENANT FEES
BEFORE YOU MOVE IN:
Set up fee (tenant’s share) Β£135.00 (inc VAT) per tenant
Referencing up to two tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement

Guarantor Fee Β£75.00 (inc VAT) per guarantor (if required)
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Permitted Occupier Fee Β£75.00 (inc VAT) per permitted occupier
Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Accompanied Check-in Fee FREE OF CHARGE
Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services

Pet Deposit Returnable additional Security Deposit of Β£100.00
To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy

DURING YOUR TENANCY:
Amendment Fee Β£30.00 (inc VAT)
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share) Β£66.00(inc VAT)
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

ENDING YOUR TENANCY:
Check out Fee (tenant’s share) FREE OF CHARGE
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee Β£35.00(inc VAT) per reference request
Collating information and preparing a reference for a future landlord or letting agent

OTHER FEES AND CHARGES:
Lost Security Items Β£12.00 (inc VAT) plus item cost
Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services Β£20.00 per hour (inc VAT) plus any actual costs incurred
Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate

Late Rent Charge Β£18.00 (inc VAT) Payable when the rent falls seven days late

Failure to Pay The Last Month Rent Β£40.00 (inc VAT)

Unpaid Rent / Returned Payments Interest at 8% above Bank of England Base Rate from date due

Professional Cleaning (if required) Β£20.00 (in VAT) per hour which will be deducted from the Security Deposit
Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
Last updated at 2:28 PM 22/01/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 2:28 PM 22/01/2016 by allAgents

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