• Rebecca Cooper
    Rebecca Cooper
  • Julie Davies-Bowler
    Julie Davies-Bowler
  • Shane Morgan
    Shane Morgan
  • Sherrell Bannister
    Sherrell Bannister
  • Stacey Davies-Bowler
    Stacey Davies-Bowler
  • Kay Bowler
    Kay Bowler
  • Naomi Davis
    Naomi Davis
  • Hayley Coope
    Hayley Coope
  • Jessica Athorn
    Jessica Athorn
  • Kate Bircumshaw
    Kate Bircumshaw
  • Rhiannon Jennings
    Rhiannon Jennings
  • Scott Mason
    Scott Mason
  • claim your profile
    Thomas Moseley
  • claim your profile
    Samantha Merrington
No description for branch.
Pinewood Property Lettings Ltd

33 Holywell Street Chesterfield
Derbyshire
S41 7SA

01246 224286
May 26,2017
Minithumbup
Naomi Davis
By:
May 26,2017
0 people found
this helpful
Thank you Naomi, Jess and Kate for all your help with everything and for quickly responding to my emails and queries....
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Was this helpful? Yes
May 26,2017
Minithumbup
Rhiannon Jennings
Naomi Davis
By:
May 26,2017
1 people found
this helpful
Great service from Pinewood. They have found tenants very quickly on both lettings of my property. The inspection reports are very detailed, I have used an extra inventory service that I have to say has been very useful. I feel that my property is in safe hands with Pinewood....
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Comment on agent fees
The fees are fair for the standard of service received.
Was this helpful? Yes
May 25,2017
Minithumbup
Kate Bircumshaw
By:
May 25,2017
1 people found
this helpful
Very professional and a lovely girl.dealt with with my nans and was fantastic all questions answered about the house x...
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Was this helpful? Yes
May 17,2017
Minithumbup
Sherrell Bannister
By:
May 17,2017
0 people found
this helpful
I have exchanged several emails and spoken to Sherrell on the telephone recently regarding accounts queries. She was very helpful and answered my questions in a professional manner. Sherrell is also very prompt answering emails....
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Was this helpful? Yes
By:
Jan 01, 1970
View all comments (1)
...
May 16,2017
Minithumbup
Naomi Davis
By:
May 16,2017
0 people found
this helpful
We found Pinewood to be extremely friendly, helpful and professional. They were always available to answer any questions and we would fully recommend them to anyone!...
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Comment on agent fees
good
Was this helpful? Yes
May 15,2017
Minithumbup
Sherrell Bannister
By:
May 15,2017
0 people found
this helpful
I use several letting agents around the country and Pinewood are the tops and most efficient out of them all. They are completely on the ball and their efficiency is excellent. I wish I could use them for all my properties....
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Comment on agent fees
Good
Was this helpful? Yes
May 11,2017
Minithumbup
Sherrell Bannister
By:
May 11,2017
0 people found
this helpful
She was so helpful. Other people I spoke to were rude and abnoxious this lady really helped my situation and was so good to talk too, amazing woman shame I won't be dealing with her in anymore...
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Comment on agent fees
Good
Was this helpful? Yes
May 09,2017
Minithumbup
Stacey Davies-Bowler
By:
May 09,2017
1 people found
this helpful
excellent as always, prompt service, whenever i have a issue it is sorted by the end of play that day if possible, always informed of problems from a tenant from pinewood...
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Comment on agent fees
good
Was this helpful? Yes
May 08,2017
Minithumbup
Rhiannon Jennings
Jessica Athorn
By:
May 08,2017
1 people found
this helpful
Hello , I can honestly say that you all are very professional and friendly whenever I have dealt with you , keep up the hard work . Whilst I have your attention , alongside my day job I have got a business where I can save you money all household bills and make you money at these time , you can text me on 07581432148 or on facebook . I also rent out camping tents , kind regards Jonathan boyd...
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Comment on agent fees
You are Buisness , enough said
Was this helpful? Yes
May 08,2017
Minithumbup
Thomas Moseley
By:
May 08,2017
0 people found
this helpful
I phoned asking for a copy of the tenancy agreement for the apartment we let via Pinewood and received a copy soon after via email. Great response thanks....
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Was this helpful? Yes
Apr 26,2017
Minithumbup
Kate Bircumshaw
Naomi Davis
By:
Apr 26,2017
0 people found
this helpful
Pinewood Property Lettings Ltd provided a professional and friendly service. Nothing was too much trouble for the staff when we needed advise or simply to discuss certain aspects of the renting process. Pinewood were incredibly helpful, in particular Kate and Naomi. Kate was friendly, insightful and very professional at the viewing and always provided updates throughout the whole application process. Additionally Naomi was very professional and always demonstrated a genuine interest in our needs...
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Was this helpful? Yes
Apr 25,2017
Minithumbup
Naomi Davis
By:
Apr 25,2017
0 people found
this helpful
Naomi was friendly and helpful when completed the contract and inventory. We didn't feel rushed when completing the inventory and Naomi helped with any questions we had. When signing the contract Naomi was knowledgeable and answered the queries we had....
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Comment on agent fees
Fees are clear but expensive.
Was this helpful? Yes
Apr 25,2017
Minithumbup
Sherrell Bannister
By:
Apr 25,2017
0 people found
this helpful
Sherrell recently had to issue a Section 21 to one of my tenants. She was fully aware of the fact that I had taken this action on behalf the the prospective buyer of the property and was doing it reluctantly. She handled the situation both professionally and sensitively....
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Comment on agent fees
The normal 10% hence OK.
Was this helpful? Yes
Apr 21,2017
Minithumbup
Naomi Davis
Stacey Davies-Bowler
By:
Apr 21,2017
0 people found
this helpful
All staff members we had contact with were very helpful and polite. The agency as a whole are very thorough and efficient and very professional....
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Comment on agent fees
The fees we were quoted were the best we had been quoted in the area,
Was this helpful? Yes
Apr 13,2017
Minithumbup
Sherrell Bannister
By:
Apr 13,2017
0 people found
this helpful
As my main contact with regard to invoice and rental payments Sherrell at Pinewood accounts always conducts these actions promptly and efficiently chasing tenants when they get behind and ensuring a smooth income flow....
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Comment on agent fees
I am happy with the fee structure
Was this helpful? Yes
Apr 13,2017
Minithumbup
Sherrell Bannister
By:
Apr 13,2017
0 people found
this helpful
Pinewood Lettings manage nineteen properties for me.I have had many dealings with Sherrell Bannister.I find her diligent intelligent,punctilious and very conscientious.A staff member like her is the biggest asset a business can have.It is a pleasure to deal with her....
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Comment on agent fees
I believe they are reasonable.
Was this helpful? Yes
Apr 12,2017
Minithumbup
Sherrell Bannister
By:
Apr 12,2017
0 people found
this helpful
I'm extremely pleased at Pinewood's handling of everything. Even when having to tell me bad news about my property they have been great with support....
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Comment on agent fees
Clearly set out
Was this helpful? Yes
Apr 11,2017
Minithumbup
Sherrell Bannister
By:
Apr 11,2017
0 people found
this helpful
After an error by myself it was timely rectified by Sherrell and the accounts team at pinewood lettings who were courteous through....
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Was this helpful? Yes
Apr 10,2017
Minithumbup
Sherrell Bannister
By:
Apr 10,2017
0 people found
this helpful
Sherrell is always helpful and on this occasion went the extra mile to help me with my tax return - thank you Sherrell....
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Comment on agent fees
Fees are reasonable
Was this helpful? Yes
Apr 07,2017
Minithumbup
Scott Mason
By:
Apr 07,2017
0 people found
this helpful
Spoke to Scott this morning concerning an urgent issue with the locks at the property and within an hour and a half he had spoken to the landlord and locksmith and organised the replacement of the locks. Quick and efficient service. Excellent....
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Comment on agent fees
Good No applicable fee
Was this helpful? Yes
Apr 06,2017
Minithumbup
Hayley Coope
Rebecca Cooper
By:
Apr 06,2017
0 people found
this helpful
Very helpful and understanding. Happy to help and very friendly. Always take time to answer all questions and keep me updated...
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Comment on agent fees
Good
Was this helpful? Yes
By: rebecca cooper
Apr 07, 2017
View all comments (1)
thank you for the review. It is greatly appreciated. ...
Mar 10,2017
Minithumbup
Kate Bircumshaw
Scott Mason
By:
Mar 10,2017
1 people found
this helpful
Pinewood staff are friendly and helpful team always willing to help i hope to stay a tenant thank you and regards...
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Comment on agent fees
Good
Was this helpful? Yes
By: Kate Bircumshaw
Mar 10, 2017
View all comments (1)
Thankyou very much for you review it means a lot to us :) ...
Feb 17,2017
Minithumbup
Naomi Davis
By:
Feb 17,2017
0 people found
this helpful
Friendly and efficient keeping us up to date at all times. We had nothing to do as landlords. Excellent service....
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Was this helpful? Yes
Feb 09,2017
Minithumbup
Jessica Athorn
By:
Feb 09,2017
0 people found
this helpful
She was very helpful on the viewing, she answered all of our questions professionally and went out of her way to obtain the extra information we asked for. Very pleased with the service so far. Martin...
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Was this helpful? Yes
Feb 08,2017
Minithumbup
Thomas Moseley
By:
Feb 08,2017
0 people found
this helpful
Thomas was extremely helpful and dealt with my problem completely to my satisfaction, as i have come to expect from Pinewood...
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Was this helpful? Yes
Jan 18,2017
Minithumbup
Sherrell Bannister
By:
Jan 18,2017
0 people found
this helpful
Very helpful and good communication. Received statements on time and provided adhoc requests for summary reports as requested. Thank you....
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Was this helpful? Yes
Jan 17,2017
Minithumbup
Naomi Davis
By:
Jan 17,2017
0 people found
this helpful
So helpful and kept informed of any updates.Always had a quick and detailed response.A pleasure to deal with in person when calling in at the branch....
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Comment on agent fees
Reasonable,can't complain about what was charged.
Was this helpful? Yes
Jan 16,2017
Minithumbup
Sherrell Bannister
By:
Jan 16,2017
0 people found
this helpful
Just a fab service from start to finish. Sherrell Bannister was easy to talk to and very perfessional and understanding at the same time. Would rate her service as 5 star and will be using again in the future. Mr Nigel Chadwick HASLAND...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jan 12,2017
Minithumbup
Naomi Davis
By:
Jan 12,2017
1 people found
this helpful
Thanks to all in the office for being efficient, courteous and for your prompt responses. I appreciate that sometimes I am away and that we can communicate by e mail, and the personal service....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 06,2017
Minithumbup
Julie Davies-Bowler
Hayley Coope
By:
Jan 06,2017
0 people found
this helpful
Both ladies have always been efficient and helpful. Gold stars to them! We would recommend them to others any day....
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Comment on agent fees
Very professional teams giving great customer service
Was this helpful? Yes
Areas covered
  • S40
  • S41
  • S42
  • S43
  • S44
  • S45
  • S18
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£95,000
  • Max: Β£120,000

Letting
  • Min: Β£0
  • Max: Β£120,000

ARLA TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
180 1 175 3 0 0 0 0 27 0
Rebecca Cooper Rebecca Cooper
Sales Negotiator
126 reviews

About Rebecca Rebecca joined Pinewood in 2012 after moving back to the UK from Spain, which meant she spoke Fluent Spanish. She quickly established herself as a key member of the team, she deals with all daily main View full profile
Julie Davies-Bowler Julie Davies-Bowler
Head of Marketing
3 reviews

About Julie No description set View full profile
Shane Morgan Shane Morgan
Maintenance Manager/Inventory Clerk
18 reviews

About Shane Shane has been with Pinewood since 2010, starting out with viewings and has worked his way through the office to where he is now, dealing with day to day maintenance, creating inventories and carrying View full profile
Sherrell Bannister Sherrell Bannister
Accounts Manager
61 reviews

About Sherrell Sherrell joined the company back in 2008 when Pinewood was in rapid growth, as an experienced accountant/book keeper she was well placed to take care of all Pinewood's busy accounting system. View full profile
Stacey Davies-Bowler Stacey Davies-Bowler
Managing Director
14 reviews

About Stacey Stacey founded the company in February 2004 and now oversees the day to day running of the business along with future planning and valuations View full profile
Kay Bowler Kay Bowler
Maintenance Administrator
29 reviews

About Kay Kay joined Pinewood in April 2005 and now looks after the Maintenance Department, dealing with maintenance on a daily basis and also carries property inspections and property check outs View full profile
Naomi Davis Naomi Davis
Senior Negotiator
42 reviews

About Naomi Naomi joined Pinewood as an administrator in mid-2012 but with excellent customer service skills she moved into the role of negotiator seamlessly. Naomi takes viewing and leads the tenants through the View full profile
Hayley Coope Hayley Coope
Sales Negotiator
3 reviews

About Hayley No description set View full profile
Jessica Athorn Jessica Athorn
media administrator
2 reviews

About Jessica No description set View full profile
Kate Bircumshaw Kate Bircumshaw
Accompanied Viewer
3 reviews

About Kate No description set View full profile
Rhiannon Jennings Rhiannon Jennings
Administrator
3 reviews

About Rhiannon No description set View full profile
Scott Mason Scott Mason
Maintenance Administrator
2 reviews

About Scott No description set View full profile
Thomas Moseley - upload your photo Thomas Moseley
2 reviews

About Thomas No description set View full profile
Samantha Merrington Samantha Merrington
Lettings Negotiator
0 reviews

About Samantha No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

LANDLORD FEES
Deposit Registration Fee (included in fully managed only): Β£60.00(inc VAT)
β€’ Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
β€’ Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Additional property visits: Β£30.00 per hour(inc VAT)(minimum 1 hour)
β€’ To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy; or any maintenance-linked visit

Submission of non-resident landlords receipts to HMRC Β£30.00(inc VAT) quarterly
β€’ To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return from the landlord or HMRC

Arrangement Fee for works: FREE OF CHARGE (managed properties)
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Arrangement fee for refurbishments over Β£1000.00 5% of net cost
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Obtaining more than two contractors quotes Β£24.00 (inc VAT) per quote

Rent Review Fee Β£12.00(inc VAT)
β€’ Review rent in accordance with current prevailing market condition and advise the landlord
β€’ Negotiate with tenant
β€’ Direct tenant to make payment change as appropriate
β€’ Update the tenancy agreement
β€’ Serve Section 13 Notice if tenancy is on a rolling monthly basis

Renewal Fee (landlords share) Β£54.00(inc VAT)
β€’ Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Re-Let Fee Β£66.00(inc VAT) Payable on each new let.

Checkout Fee - Included on Fully Managed (landlords share) Β£54.00(inc VAT) for the first hour then Β£30.00(inc VAT) per hour after
β€’ Agree with tenant check out date and time appointment
β€’ Instruct inventory provider to attend
β€’ Negotiate with landlord and tenant any disbursement of the security deposit
β€’ Return deposit as agreed with landlord and tenant to relevant parties
β€’ Remit any disputed amount to Scheme for final adjudication
β€’ Unprotect security deposit
β€’ Instruct contractors; obtain quotes; organise repairs /replacement/cost of any broken or missing items

Court Attendance Β£72.00 (inc VAT) per hour

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
TENANT FEES
BEFORE YOU MOVE IN:
Set up fee (tenant’s share) Β£114.00 (inc VAT) per tenant
Referencing up to two tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement

Guarantor Fee Β£66.00 (inc VAT) per guarantor (if required)
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Permitted Occupier Fee Β£30.00 (inc VAT) per permitted occupier
Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Accompanied Check-in Fee FREE OF CHARGE
Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services

Pet Deposit Returnable additional Security Deposit of Β£100.00
To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy

DURING YOUR TENANCY:
Amendment Fee Β£30.00 (inc VAT)
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share) Β£30.00(inc VAT)
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

ENDING YOUR TENANCY:
Check out Fee (tenant’s share) FREE OF CHARGE
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee Β£20.00(inc VAT) per reference request
Collating information and preparing a reference for a future landlord or letting agent

OTHER FEES AND CHARGES:
Lost Security Items Β£12.00 (inc VAT) plus item cost
Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services Β£20.00 per hour (inc VAT) plus any actual costs incurred
Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate

Late Rent Charge Β£18.00 (inc VAT) Payable when the rent falls seven days late

Failure to Pay The Last Month Rent Β£40.00 (inc VAT)

Unpaid Rent / Returned Payments Interest at 8% above Bank of England Base Rate from date due

Professional Cleaning (if required) Β£20.00 (in VAT) per hour which will be deducted from the Security Deposit
Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
Last updated at 2:28 PM 22/01/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 2:28 PM 22/01/2016 by allAgents

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