• Rebecca Cooper
    Rebecca Cooper
  • Julie Davies-Bowler
    Julie Davies-Bowler
  • Shane Morgan
    Shane Morgan
  • Sherrell Bannister
    Sherrell Bannister
  • Stacey Davies-Bowler
    Stacey Davies-Bowler
  • Kay Bowler
    Kay Bowler
  • Naomi Davis
    Naomi Davis
  • Hayley Coope
    Hayley Coope
  • Jessica Athorn
    Jessica Athorn
  • Kate Bircumshaw
    Kate Bircumshaw
  • Rhiannon Jennings
    Rhiannon Jennings
  • Scott Mason
    Scott Mason
  • Thomas Moseley
    Thomas Moseley
A truly independent local letting agents and property management company From day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement. Pinewood was formed in 2004, opening its first office in Chesterfield. We began by offering property management and residential lettings in the Derbyshire area, soon expanding to Sheffiel Read full description...d, South Yorkshire. Five years on, we have established ourselves as a customer friendly letting agents. So from the beginning, we have set out to make sure we offer the highest quality brochures, the latest technology, and constant contact with all our clients and as much advertising as is needed to name just a few. as a go ahead property management company and letting agents, we know ourselves that the devil is in the detail.
Pinewood Property Lettings Ltd

33 Holywell Street Chesterfield
Derbyshire
S41 7SA

01246 224286
Sep 25,2017
Minithumbdown
By: 'MrsA'
Sep 25,2017
0 people found
this helpful
This is a factual review of our recent experience with pinewood property. As ex tenants for pinewood property we were very disapointed with the service. At the check in appointment they didn't give us the french door keys and said they would chase up the office for the correct ones, then when we enquired for these we were told we had been given them. We were threatened that we would be charged locksmith charges if we had the keys when the locksmith turned up. He then had to confirm to the of...
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Was this helpful? Yes
Sep 22,2017
Minithumbup
Naomi Davis
Rhiannon Jennings
By: 'carl bagshaw'
Sep 22,2017
0 people found
this helpful
As always very efficient ,prompt service .Kept fully informed through process with new incoming tenants ,used pinewood now for 5 years and very happy and would happily recommend to anyone to use .Had plenty of viewings from when property became vacant....
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Comment on agent fees
good
Was this helpful? Yes
Sep 20,2017
Minithumbup
Stacey Davies-Bowler
Julie Davies-Bowler
By: 'Andy &Sheila Croft'
Sep 20,2017
0 people found
this helpful
All the staff we have dealt with have been professional,friendly and informative.Courteous at all times ready with advice when asked.Made the whole experience very easy and comfortable....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 12,2017
Minithumbup
Sherrell Bannister
By: 'Alex Golding'
Sep 12,2017
0 people found
this helpful
Sherell was really helpful throughout the process, would highly recommend her as she made what can be a daunting situation much easier for us....
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Was this helpful? Yes
Aug 31,2017
Minithumbup
Julie Davies-Bowler
Stacey Davies-Bowler
By: 'Mr&Mrs Roy Price'
Aug 31,2017
0 people found
this helpful
Both was very professional in explaining what happens when letting your property . As this is the first time we've rented a property well done to you both and thank you...
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Comment on agent fees
Not known at moment
Was this helpful? Yes
Aug 31,2017
Minithumbup
Kate Bircumshaw
By: 'Ali M'
Aug 31,2017
0 people found
this helpful
Kate was exceptional in what was a very stressful time ... Very professional and extremely thorough ... Highly recommended.. love my new home and thank you...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 29,2017
Minithumbup
Scott Mason
By: 'Sarah'
Aug 29,2017
1 people found
this helpful
Scott was really helpful and resolved my issue really quickly. He was friendly and professional and really tried hard to help. You don't get that type of help often these days! He really made me feel as if I wasn't causing a problem and he seemed genuinely happy to help. Thank you for your help Scott :)...
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Comment on agent fees
I would recommend Scott, not necessarily Pinewood as I've not been a tenant of theirs for long. Scott however was very helpful.
Was this helpful? Yes
Aug 28,2017
Minithumbup
Scott Mason
Thomas Moseley
By: 'JJ'
Aug 28,2017
1 people found
this helpful
I have been extremely impressed with the management and regular reports that I receive regarding my property. Scott has kept me completely informed and has always been a pleasure to deal with. Any maintenance issues have been resolved swiftly with minimum fuss and advice and assistance given. I would have no hesitation in recommending pinewood lettings in general but I definitely feel that Scott deals with you on a personal level and goes that extra mile to be helpful....
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Comment on agent fees
The fees are sensible and extremely good value for the amount of work that is put into the regular reports and inspections that are received.
Was this helpful? Yes
Aug 22,2017
Minithumbup
Julie Davies-Bowler
By: 'Richard Lee'
Aug 22,2017
0 people found
this helpful
Julie has been very helpful throughout the process. She has guided and supported me in finding an ideal location and property to suit my needs. I can't speak highly enough of the quality of service from Julie...
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Comment on agent fees
Good and reasonable
Was this helpful? Yes
Aug 21,2017
Minithumbup
Sherrell Bannister
By: 'Lindsey Allen'
Aug 21,2017
0 people found
this helpful
I spoke to Sherrell today regarding a letter I had received. She was cheerful and very helpful and gave me all the information I required to help me make a decision to best suit me....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 18,2017
Minithumbup
Jessica Athorn
By: 'PES'
Aug 18,2017
0 people found
this helpful
The Tenant renting my property wished to resign for a further 12months and Jessica dealt with the formalities very efficiently. She has also kept me informed of progress. The whole team at Pinewood Chesterfield have been very helpful , approachable , and efficient....
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Comment on agent fees
The fees charged are reasonable and what I would expect.
Was this helpful? Yes
Aug 15,2017
Minithumbup
Rhiannon Jennings
Naomi Davis
By: 'Gill'
Aug 15,2017
1 people found
this helpful
Great communication from both Rhiannon & Naomi. Very efficient, hassle free check in and out of tenants - would highly recommend Pinewood Lettings....
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Comment on agent fees
Good value for money
Was this helpful? Yes
Aug 10,2017
Minithumbup
Sherrell Bannister
Scott Mason
By: 'Peter Copley'
Aug 10,2017
1 people found
this helpful
Sherrell is a very pleasant person. She is always efficient and happy to be of service. I contacted her to day and within five minutes I had the information that my accountant required mailed to my office. I always find Scott very efficient and pleasant. He is a very knowledgable person and gets to the bottom of a problem with a minimum amount of time and in a effortless manner....
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Was this helpful? Yes
Aug 08,2017
Minithumbup
Julie Davies-Bowler
By: 'Andrew'
Aug 08,2017
0 people found
this helpful
I have been using Pinewood Property Lettings for the last 8 years and the service has always been simple, straightforward, effective and good value. On this occasion I was assisted by Julie, who did not let me down. I would recommend to all landlords looking to advertise their rental property....
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Comment on agent fees
The fees are spot on. I would be tempted to look elsewhere if any higher.
Was this helpful? Yes
Aug 08,2017
Minithumbup
Sherrell Bannister
By: 'SLH'
Aug 08,2017
0 people found
this helpful
She was hugely professional and very pleasant to speak to. Helped alleviate some of my concerns and is an asset to your team there. Thank you very much...
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Comment on agent fees
?
Was this helpful? Yes
Aug 08,2017
Minithumbup
Sherrell Bannister
By: 'SLH'
Aug 08,2017
0 people found
this helpful
She was hugely professional and very pleasant to speak to. Helped alleviate some of my concerns and is an asset to your team there. Thank you very much...
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Comment on agent fees
?
Was this helpful? Yes
Aug 07,2017
Minithumbup
Sherrell Bannister
By: 'John'
Aug 07,2017
0 people found
this helpful
Sherrell has been an absolute star and gone way beyond all expectations while looking after my account. I have always been kept up to date and know that my house is in safe hands - many thanks !!!!!!...
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Comment on agent fees
OK
Was this helpful? Yes
Aug 03,2017
Minithumbup
Scott Mason
By: 'Peter Pettit'
Aug 03,2017
2 people found
this helpful
As a new tenant - and being something of a novice at renting property - I have found Scott very helpful in responding to a series of minor concerns/queries. His suggestions as to what to do , where to find etc have been spot on. Result ? I am settling in well and feel confident in the responsiveness of Pinewood. Thanks...
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Was this helpful? Yes
Jul 28,2017
Minithumbup
Rebecca Cooper
By: 'Craig'
Jul 28,2017
0 people found
this helpful
Very helpfull .. very fast response reloved the issue with immediate affect polite and friendly very professional .. Gave me a call to keep me in the loop...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 26,2017
Minithumbup
Rebecca Cooper
By: 'Janet'
Jul 26,2017
0 people found
this helpful
I have always found the staff at the Chesterfield branch to be very helpful. They are very pleasant and professional. On the odd occasion I have had to ring the maintenance department rebecca cooper has dealt with the issue I have raised very promptly and efficiently....
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Was this helpful? Yes
Jul 26,2017
Minithumbup
Rebecca Cooper
By: 'David Binney'
Jul 26,2017
0 people found
this helpful
Best person I have dealt with at Pinewood so far, came up with a solution,efficient and friendly, Thank you....
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Comment on agent fees
/
Was this helpful? Yes
Jul 26,2017
Minithumbup
Sherrell Bannister
By: 'A Moseley'
Jul 26,2017
0 people found
this helpful
Sherrell has once again proved to be extremely proficient, helpful and friendly. All my dealings have been on time, clear and very satisfactory. I can't praise her highly enough....
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Comment on agent fees
Very Reasonable
Was this helpful? Yes
Jul 26,2017
Minithumbup
Hayley Coope
Naomi Davis
By: 'Jonathan'
Jul 26,2017
1 people found
this helpful
Easy and pleasant arrangements. Very helpful and knowledgeable staff. Made the whole process very straightforward and were accommodating with any individual requirements. Would highly recommend as a management agent for lettings....
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Comment on agent fees
Very reasonable. The best price of any agents that quoted me.
Was this helpful? Yes
Jul 25,2017
Minithumbup
Rebecca Cooper
By: 'Joel'
Jul 25,2017
0 people found
this helpful
Rebecca was a very polite lady and very quick to offer the help we needed. When contacting the people she need to send to rectify our problem she said she would ring me back, no sooner than id put the phone down i had a call back letting me know that the right people had been made aware. Very good and quick service and with a very happy tone to her voice. Well done!...
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Was this helpful? Yes
Jul 24,2017
Minithumbup
Sherrell Bannister
By: 'Sarah'
Jul 24,2017
0 people found
this helpful
I rented a property through Pinewood for a year. Sherrell was my first contact at Pinewood and I found her extremely professional, friendly and efficient at all times. She was so helpful and made my application process swift and stress free. Her communication was second to none and she was quick to respond to any queries that I had. Again when many tenancy was up Sherrill's support was amazing. Thank you Sherrell for making my letting experience so very positive through out. I can't recommend h...
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Comment on agent fees
Reasonable fees ( I've never rented before so can't compare but they were cheaper than I'd anticipated ).
Was this helpful? Yes
Jul 21,2017
Minithumbup
Jessica Athorn
By: 'Rachel'
Jul 21,2017
1 people found
this helpful
Great service from Pinewood all round, very happy! The fees are competitive and Jess was very efficient and professional with me....
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Was this helpful? Yes
Jul 20,2017
Minithumbup
Sherrell Bannister
By: 'James'
Jul 20,2017
0 people found
this helpful
I had been experiencing some problems with Pinewood's referencing company, and Pinewood had been slow to update me of results of this process. However, having spoken to Sherrell, she was very helpful and was able to secure a check-in date for me very quickly. I wouldn't hesitate to contact Sherrell in particular in the future....
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Comment on agent fees
I do feel that Pinewood's fees are expensive, particularly given the number of times that I had to contact Pinewood to seek information on progress. The guarantor fee is also extremely high given the amount of time I had to spend doing all off the leg work for this, and I still contest why a guarantor was even necessary in my case, given my financial situation. This was not transparent enough.
Was this helpful? Yes
Jul 19,2017
Minithumbup
Jessica Athorn
By: 'Lizzie'
Jul 19,2017
0 people found
this helpful
I've recently renewed my current tenancy with pinewood lettings. I'm very happy with the service I have received and would definitely recommend them to others....
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Comment on agent fees
The agent fees are cheaper than I have previously paid and the service I have received has been much better.
Was this helpful? Yes
Jul 19,2017
Minithumbup
Naomi Davis
Rhiannon Jennings
By: 'Leila'
Jul 19,2017
0 people found
this helpful
Excellent service from Naomi and Rhiannon, they are both very friendly and always do their best to help when you have a question. They managed my application very smoothly and I was really impressed with the service and very happy with my new home - thanks!...
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Comment on agent fees
Fees are significantly lower than many of the other local agencies
Was this helpful? Yes
Jul 17,2017
Minithumbup
Sherrell Bannister
By: 'Anonymous'
Jul 17,2017
0 people found
this helpful
Sherrell Bannister was so responsive. She looked into my query and resolved the matter within minutes! I could not believe the fast turnaround. I know my property is good hands. Great management agents....
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Comment on agent fees
Very good. Well worth the money.
Was this helpful? Yes
Areas covered
  • S40
  • S41
  • S42
  • S43
  • S44
  • S45
  • S18
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
93% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£70,000
  • Max: Β£120,000

Letting
  • Min: Β£0
  • Max: Β£120,000

ARLA TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
211 1 204 5 0 0 0 0 31 0
Rebecca Cooper Rebecca Cooper
Sales Negotiator
130 reviews

About Rebecca Rebecca is a very experienced in every area in our office. She used to be our front of house but when she returned on a part time basis she has taken a role in our Sell and Save department and just li View full profile
Julie Davies-Bowler Julie Davies-Bowler
Head of Marketing
10 reviews

About Julie Julie has run her own successful business since leaving school up until a couple of years ago. When Pinewood started she was on hand to help out part time and became a landlord herself alongside Stace View full profile
Shane Morgan Shane Morgan
Maintenance Manager/Inventory Clerk
23 reviews

About Shane Shane has been with Pinewood since 2010, starting out with viewings and has worked his way through the office to where he is now, Maintenance Manager dealing with day to day management of the maintena View full profile
Sherrell Bannister Sherrell Bannister
Accounts Manager
78 reviews

About Sherrell Sherrell joined the company back in 2008 when Pinewood was in rapid growth, as an experienced accountant/book keeper she is well placed to take care of all Pinewood's busy accounting system and traini View full profile
Stacey Davies-Bowler Stacey Davies-Bowler
Managing Director
17 reviews

About Stacey Stacey founded the company in February 2004 and now oversees the day to day running of the business along with future planning and valuations View full profile
Kay Bowler Kay Bowler
Maintenance Administrator
35 reviews

About Kay Kay joined Pinewood in April 2005 and quickly became the Maintenance Manager; now taking a slight back seat and has given the reins of this responsibility to Shane. She is now responsible for training View full profile
Naomi Davis Naomi Davis
Senior Negotiator
53 reviews

About Naomi Naomi joined Pinewood as an administrator in mid-2012 but with excellent customer service skills she moved into the role of negotiator seamlessly. Naomi now leads the tenants through the referencing p View full profile
Hayley Coope Hayley Coope
Sales Negotiator
5 reviews

About Hayley Hayley joined Pinewood early in 2012 from a corporate over in Sheffield as a lettings administrator; she quickly established herself and was the front office manager with 12 months. Hayley returned to View full profile
Jessica Athorn Jessica Athorn
media administrator
7 reviews

About Jessica Jess is responsible for all the social media for both branches and is a valuable member of our team. Jess is currently undertaking a qualification in digital marketing level 4. She is also responsible View full profile
Kate Bircumshaw Kate Bircumshaw
Accompanied Viewer
5 reviews

About Kate Kate is an enthusiastic member of our team and is responsible for taking the viewers around the properties and explaining the process they will go through to rent a property. She is a valuable member View full profile
Rhiannon Jennings Rhiannon Jennings
Administrator
9 reviews

About Rhiannon Rhiannon went into the lettings industry when she left school; she has undergone training at another lettings agency until joining us around 1 year ago. She has excelled in the front of house role and View full profile
Scott Mason Scott Mason
Maintenance Administrator
12 reviews

About Scott Scott has been with us for the last year and has been based in the maintenance department since he arrived, he has great communication skills and can deal with difficult situations with calm and ease, View full profile
Thomas Moseley Thomas Moseley
Accounts
3 reviews

About Thomas Tom is currently training in the accounts department under the watchful eye of Sherrell. View full profile

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Fees

LANDLORD FEES
Deposit Registration Fee (included in fully managed only): Β£60.00(inc VAT)
β€’ Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
β€’ Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Additional property visits: Β£30.00 per hour(inc VAT)(minimum 1 hour)
β€’ To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy; or any maintenance-linked visit

Submission of non-resident landlords receipts to HMRC Β£30.00(inc VAT) quarterly
β€’ To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return from the landlord or HMRC

Arrangement Fee for works: FREE OF CHARGE (managed properties)
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Arrangement fee for refurbishments over Β£1000.00 5% of net cost
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Obtaining more than two contractors quotes Β£24.00 (inc VAT) per quote

Rent Review Fee Β£12.00(inc VAT)
β€’ Review rent in accordance with current prevailing market condition and advise the landlord
β€’ Negotiate with tenant
β€’ Direct tenant to make payment change as appropriate
β€’ Update the tenancy agreement
β€’ Serve Section 13 Notice if tenancy is on a rolling monthly basis

Renewal Fee (landlords share) Β£54.00(inc VAT)
β€’ Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Re-Let Fee Β£66.00(inc VAT) Payable on each new let.

Checkout Fee - Included on Fully Managed (landlords share) Β£54.00(inc VAT) for the first hour then Β£30.00(inc VAT) per hour after
β€’ Agree with tenant check out date and time appointment
β€’ Instruct inventory provider to attend
β€’ Negotiate with landlord and tenant any disbursement of the security deposit
β€’ Return deposit as agreed with landlord and tenant to relevant parties
β€’ Remit any disputed amount to Scheme for final adjudication
β€’ Unprotect security deposit
β€’ Instruct contractors; obtain quotes; organise repairs /replacement/cost of any broken or missing items

Court Attendance Β£72.00 (inc VAT) per hour

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
TENANT FEES
BEFORE YOU MOVE IN:
Set up fee (tenant’s share) Β£114.00 (inc VAT) per tenant
Referencing up to two tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement

Guarantor Fee Β£66.00 (inc VAT) per guarantor (if required)
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Permitted Occupier Fee Β£30.00 (inc VAT) per permitted occupier
Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Accompanied Check-in Fee FREE OF CHARGE
Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services

Pet Deposit Returnable additional Security Deposit of Β£100.00
To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy

DURING YOUR TENANCY:
Amendment Fee Β£30.00 (inc VAT)
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share) Β£30.00(inc VAT)
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

ENDING YOUR TENANCY:
Check out Fee (tenant’s share) FREE OF CHARGE
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee Β£20.00(inc VAT) per reference request
Collating information and preparing a reference for a future landlord or letting agent

OTHER FEES AND CHARGES:
Lost Security Items Β£12.00 (inc VAT) plus item cost
Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services Β£20.00 per hour (inc VAT) plus any actual costs incurred
Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate

Late Rent Charge Β£18.00 (inc VAT) Payable when the rent falls seven days late

Failure to Pay The Last Month Rent Β£40.00 (inc VAT)

Unpaid Rent / Returned Payments Interest at 8% above Bank of England Base Rate from date due

Professional Cleaning (if required) Β£20.00 (in VAT) per hour which will be deducted from the Security Deposit
Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
Last updated at 12:04 PM 04/07/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:04 PM 04/07/2017 by allAgents

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