• Rebecca Cooper
    Rebecca Cooper
  • Julie Davies-Bowler
    Julie Davies-Bowler
  • Shane Morgan
    Shane Morgan
  • Sherrell Bannister
    Sherrell Bannister
  • Stacey Davies-Bowler
    Stacey Davies-Bowler
  • Kay Bowler
    Kay Bowler
  • Naomi Davis
    Naomi Davis
  • Hayley Coope
    Hayley Coope
  • Jessica Athorn
    Jessica Athorn
  • Kate Bircumshaw
    Kate Bircumshaw
  • Rhiannon Jennings
    Rhiannon Jennings
  • Scott Mason
    Scott Mason
  • Thomas Moseley
    Thomas Moseley
A truly independent local letting agents and property management company From day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement. Pinewood was formed in 2004, opening its first office in Chesterfield. We began by offering property management and residential lettings in the Derbyshire area, soon expanding to Sheffiel Read full description...d, South Yorkshire. Five years on, we have established ourselves as a customer friendly letting agents. So from the beginning, we have set out to make sure we offer the highest quality brochures, the latest technology, and constant contact with all our clients and as much advertising as is needed to name just a few. as a go ahead property management company and letting agents, we know ourselves that the devil is in the detail.
Pinewood Property Lettings Ltd

33 Holywell Street Chesterfield
Derbyshire
S41 7SA

01246 224286
Jul 21,2017
Minithumbup
Jessica Athorn
By: 'Rachel'
Jul 21,2017
1 people found
this helpful
Great service from Pinewood all round, very happy! The fees are competitive and Jess was very efficient and professional with me....
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Was this helpful? Yes
Jul 20,2017
Minithumbup
Sherrell Bannister
By: 'James'
Jul 20,2017
0 people found
this helpful
I had been experiencing some problems with Pinewood's referencing company, and Pinewood had been slow to update me of results of this process. However, having spoken to Sherrell, she was very helpful and was able to secure a check-in date for me very quickly. I wouldn't hesitate to contact Sherrell in particular in the future....
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Comment on agent fees
I do feel that Pinewood's fees are expensive, particularly given the number of times that I had to contact Pinewood to seek information on progress. The guarantor fee is also extremely high given the amount of time I had to spend doing all off the leg work for this, and I still contest why a guarantor was even necessary in my case, given my financial situation. This was not transparent enough.
Was this helpful? Yes
Jul 19,2017
Minithumbup
Jessica Athorn
By: 'Lizzie'
Jul 19,2017
0 people found
this helpful
I've recently renewed my current tenancy with pinewood lettings. I'm very happy with the service I have received and would definitely recommend them to others....
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Comment on agent fees
The agent fees are cheaper than I have previously paid and the service I have received has been much better.
Was this helpful? Yes
Jul 19,2017
Minithumbup
Naomi Davis
Rhiannon Jennings
By: 'Leila'
Jul 19,2017
0 people found
this helpful
Excellent service from Naomi and Rhiannon, they are both very friendly and always do their best to help when you have a question. They managed my application very smoothly and I was really impressed with the service and very happy with my new home - thanks!...
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Comment on agent fees
Fees are significantly lower than many of the other local agencies
Was this helpful? Yes
Jul 17,2017
Minithumbup
Sherrell Bannister
By: 'Anonymous'
Jul 17,2017
0 people found
this helpful
Sherrell Bannister was so responsive. She looked into my query and resolved the matter within minutes! I could not believe the fast turnaround. I know my property is good hands. Great management agents....
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Comment on agent fees
Very good. Well worth the money.
Was this helpful? Yes
Jul 14,2017
Minithumbup
Kay Bowler
By: 'James Millward'
Jul 14,2017
0 people found
this helpful
We have been dealing with Kay for 5 years now and she has always offered good, friendly service. She gives upfront, honest advice and solves any maintenance issues in a timely manner....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 13,2017
Minithumbup
Kay Bowler
By: 'Dare'
Jul 13,2017
0 people found
this helpful
My property has been under Pinewood management for several years now. I must say they provide excellent service. They looked after the property very well and ensure the tenant also get the best. The periodic report they produce is thorough. They also communicate very well and are very professional....
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Comment on agent fees
Agent fee is competitive with the area
Was this helpful? Yes
Jul 11,2017
Minithumbup
Sherrell Bannister
By: 'Chris'
Jul 11,2017
0 people found
this helpful
Sherrell was absolutely fantastic when after 5 years I gave notice of my departure. She made it seem so easy and talked me through it in simple terms. Great customer service and great presence on the phone....
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Was this helpful? Yes
Jul 10,2017
Minithumbup
Scott Mason
By: 'Mark'
Jul 10,2017
1 people found
this helpful
Scott will always do his best Will return calls/email and keep you informed Polite and friendly and efficient at all times...
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Was this helpful? Yes
Jul 06,2017
Minithumbup
Naomi Davis
By: 'Faith'
Jul 06,2017
1 people found
this helpful
Pinewood were continually very helpful and friendly whilst we were going through the process of renting a property. They were always on hand to answer questions and made a potentially very stressful process smooth and easy. Thanks for all the help!...
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Comment on agent fees
Similar to other letting agents, and they put in enough work to make it worthwhile.
Was this helpful? Yes
Jul 06,2017
Minithumbup
Naomi Davis
Scott Mason
By: 'Rob'
Jul 06,2017
2 people found
this helpful
We have found Pinewood to be very efficient and professional. They have taken all the hassle of managing properties from us and found excellent tenants....
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Comment on agent fees
Good VFM
Was this helpful? Yes
Jul 04,2017
Minithumbup
Scott Mason
By: 'Emily Mills'
Jul 04,2017
1 people found
this helpful
Scott has carried out a number of inspections on our property and is always very pleasant. As soon as he walks in he offers to take his shoes off, ask ourselves how we are and is just generally very polite. He always asks if we have any issues with the property and takes these onboard and looks at them for us there and then....
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Was this helpful? Yes
Jul 03,2017
Minithumbup
Kay Bowler
Scott Mason
By: 'Nigel Wilkins'
Jul 03,2017
1 people found
this helpful
I highly recomend pinwood lettings and the very helpfull and pleasant staff ,particularly kay and scott for bein imformative and professional guidence,also always a pleasure to deal with them ....
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Was this helpful? Yes
Jul 03,2017
Minithumbup
Kay Bowler
By: 'Paul H'
Jul 03,2017
0 people found
this helpful
I have used Pinewood to let our old family home for 3/4 years now and the service received has been excellent. As a 'virgin' landlord all the staff and Kay in particular, have been extremely patient with me and helpful given my numerous questions and requests for guidance. Communication has always been timely in order to keep on top of any issues raised by the tenants....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 03,2017
Minithumbup
Julie Davies-Bowler
By: 'ohno'
Jul 03,2017
1 people found
this helpful
I have always received great service from Pinewoods over the years. Julie has done a wonderful job getting property details and excellent photos up in a very short space of time. Very friendly and professional. Thank you!...
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Comment on agent fees
I've always found Pinewood's fees to be very competitive and given the great service, I don't know how they do this.
Was this helpful? Yes
Jun 30,2017
Minithumbup
Shane Morgan
By: 'Paul'
Jun 30,2017
1 people found
this helpful
I have been working with Pinewood, as a Landlord, for some years now and more intensively recently with Shane to look to resolve some issues and move forward. He has been both proactive and helpful through a difficult period, having these resolved issues, leaving us to move forward constructively....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jun 30,2017
Minithumbup
Sherrell Bannister
By: 'Mr Keith Rolison'
Jun 30,2017
1 people found
this helpful
Sherrell is to be complemented on her very prompt efficient and caring way in which she handled non payment of rent , following a death in the tenant's family. She showed great empathy together with professionalism for both parties and took time to deal with all concerns, leading to an interim payment of the rent....
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Comment on agent fees
Fees are satisfactory
Was this helpful? Yes
Jun 28,2017
Minithumbup
Shane Morgan
Sherrell Bannister
By: 'Liam'
Jun 28,2017
0 people found
this helpful
I have dealt with a number of staff across both offices Pinewood have and they have always been friendly, competent and dealt with any queries in a timely manner. Would recommend to anyone looking to rent out a property and by all accounts my tenants have been pleased with the agency too...
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Comment on agent fees
Fair and as described
Was this helpful? Yes
Jun 28,2017
Minithumbup
Julie Davies-Bowler
Naomi Davis
By: 'Joe S'
Jun 28,2017
0 people found
this helpful
I've been dealing with Pinewoods for 2 years and they have never fallen below the standard of excellent. They have been phenomenal in there approach and handling of all aspects of property lettings. I can't single out just 2 of there team because I've dealt with a few more and they've all been brilliant. They are so easy to contact and naturally build a close working relationship with the landlord and from the feedback of the tenants; they are incredibly friendly and accommodating to them too. I...
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Comment on agent fees
Compared to the the agents in Chesterfield, Pinewoods have very competitive fees and matched with their service excellence it's a 'no-brainer' to choose them to manage my properties
Was this helpful? Yes
Jun 28,2017
Minithumbup
Naomi Davis
By: 'Lauren Williams'
Jun 28,2017
1 people found
this helpful
I have recently moved into a beautiful property, rented via Pinewood. As a first time letter I was anxious and unsure about the process as a whole but I found staff at Pinewood approachable, polite and very understanding of my circumstances. There has been good communication between myself and staff at Pinewood (Naomi, Rhiannon & Jessica) throughout. I am overall very pleased with the property and would highly recommend Pinewood to family and friends. Thankyou very much ! :)...
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Comment on agent fees
Prices are extremely reasonable in comparison to other letting agents I have had contact with throughout my search for the 'perfect home'.
Was this helpful? Yes
Jun 27,2017
Minithumbup
Kay Bowler
By: 'ohno'
Jun 27,2017
0 people found
this helpful
I have used Pinewood's for ten years and have always found them to be efficient, helpful and totally professional. There are many excellent people working there and I can't name them all here. However, Kay is truly exceptional. She knows her stuff and has a great sense of humour. She has helped in so many ways over the years....
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Comment on agent fees
I think Pinewood's fees are very competitive, especially when you consider the great service provided.
Was this helpful? Yes
Jun 27,2017
Minithumbup
Sherrell Bannister
By: 'Steph'
Jun 27,2017
0 people found
this helpful
Really friendly and helpful - got the my deposit sorted quicker than expected - she helped me get the deposit money via bank transfer...
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Was this helpful? Yes
Jun 26,2017
Minithumbup
Jessica Athorn
By: 'Ben'
Jun 26,2017
0 people found
this helpful
I've rented from Pinewood for years and always had a fantastic service from the staff, they are all very accommodating and helpful. Jessica has helped me through my re-sign and answered all of my questions quickly to make it very easy for me....
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Was this helpful? Yes
Jun 25,2017
Minithumbup
Scott Mason
By: 'Rebecca'
Jun 25,2017
2 people found
this helpful
After ringing the maintence office reporting a problem I came off the phone very happy with the service I was given. Scott was very helpful, professional and efficient when dealing with the problem I had. I found the issue was dealt with quickly, calmly and most of all in the best way possible. I also want to thank Scott for talking me through the problem instead of just either expecting me to know or just saying it would get sorted. I found this both helpful and thoughtful of him in case this i...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 25,2017
Minithumbdown
By: 'Al'
Jun 25,2017
0 people found
this helpful
Worst letting agents I have ever dealt with. Nothing but issues with them during our tenancy when we've needed them. This is not directed at all staff however certain members when we've had problems are impossible to deal with, both rude and unhelpful. Never get anything done unless you constantly chase them for assistance with maintenance issues. Poor customer service and communication between each other and us....
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Comment on agent fees
Standard
Was this helpful? Yes
Jun 23,2017
Minithumbup
Kate Bircumshaw
Rhiannon Jennings
By: 'RZ'
Jun 23,2017
1 people found
this helpful
I have rented properties from Pinewood for the last two years (2015-17). The staffs are always very friendly and helpful. I have a very demanding job with unpredictable finishing time. Kate and Rhiannon always tried to accommodate viewing arrangements to suit my timetable. Last August, they helped me to streamline my application so the transition of moving from one accommodation to another was made smooth by their efforts....
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Was this helpful? Yes
Jun 23,2017
Minithumbup
Jessica Athorn
By: 'Tom'
Jun 23,2017
0 people found
this helpful
Jessica has been very helpful to me and has always responded to my emails immediately. I would recommend Pinewood to anyone, very good service received so far!...
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Was this helpful? Yes
Jun 22,2017
Minithumbup
Scott Mason
By: 'Mandy.'
Jun 22,2017
1 people found
this helpful
Scott has been good to have as my inspection person. He is reliable and always notifies me when he is coming. He has dealt with any issues straight away - so I can't complain. When I asked for a copy of my gas certificate check it was emailed within a couple of hours! Great service. Mandy....
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Was this helpful? Yes
Jun 22,2017
Minithumbup
By: 'M Dickinson'
Jun 22,2017
0 people found
this helpful
On the landlord side we have had a very positive experience working with Pinewood. Promises have always been fulfilled. We are very happy to recommend to others....
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Comment on agent fees
Fees are fair
Was this helpful? Yes
Jun 20,2017
Minithumbup
Shane Morgan
Rhiannon Jennings
By: 'Javier'
Jun 20,2017
0 people found
this helpful
Timely service and persistent when needed. I have not had any issues with the letting of my property over the years....
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • S40
  • S41
  • S42
  • S43
  • S44
  • S45
  • S18
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
93% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£70,000
  • Max: Β£120,000

Letting
  • Min: Β£0
  • Max: Β£120,000

ARLA TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
199 1 193 4 0 0 0 0 30 0
Rebecca Cooper Rebecca Cooper
Sales Negotiator
126 reviews

About Rebecca Rebecca is a very experienced in every area in our office. She used to be our front of house but when she returned on a part time basis she has taken a role in our Sell and Save department and just li View full profile
Julie Davies-Bowler Julie Davies-Bowler
Head of Marketing
6 reviews

About Julie Julie has run her own successful business since leaving school up until a couple of years ago. When Pinewood started she was on hand to help out part time and became a landlord herself alongside Stace View full profile
Shane Morgan Shane Morgan
Maintenance Manager/Inventory Clerk
23 reviews

About Shane Shane has been with Pinewood since 2010, starting out with viewings and has worked his way through the office to where he is now, Maintenance Manager dealing with day to day management of the maintena View full profile
Sherrell Bannister Sherrell Bannister
Accounts Manager
70 reviews

About Sherrell Sherrell joined the company back in 2008 when Pinewood was in rapid growth, as an experienced accountant/book keeper she is well placed to take care of all Pinewood's busy accounting system and traini View full profile
Stacey Davies-Bowler Stacey Davies-Bowler
Managing Director
15 reviews

About Stacey Stacey founded the company in February 2004 and now oversees the day to day running of the business along with future planning and valuations View full profile
Kay Bowler Kay Bowler
Maintenance Administrator
35 reviews

About Kay Kay joined Pinewood in April 2005 and quickly became the Maintenance Manager; now taking a slight back seat and has given the reins of this responsibility to Shane. She is now responsible for training View full profile
Naomi Davis Naomi Davis
Senior Negotiator
50 reviews

About Naomi Naomi joined Pinewood as an administrator in mid-2012 but with excellent customer service skills she moved into the role of negotiator seamlessly. Naomi now leads the tenants through the referencing p View full profile
Hayley Coope Hayley Coope
Sales Negotiator
4 reviews

About Hayley Hayley joined Pinewood early in 2012 from a corporate over in Sheffield as a lettings administrator; she quickly established herself and was the front office manager with 12 months. Hayley returned to View full profile
Jessica Athorn Jessica Athorn
media administrator
6 reviews

About Jessica Jess is responsible for all the social media for both branches and is a valuable member of our team. Jess is currently undertaking a qualification in digital marketing level 4. She is also responsible View full profile
Kate Bircumshaw Kate Bircumshaw
Accompanied Viewer
4 reviews

About Kate Kate is an enthusiastic member of our team and is responsible for taking the viewers around the properties and explaining the process they will go through to rent a property. She is a valuable member View full profile
Rhiannon Jennings Rhiannon Jennings
Administrator
7 reviews

About Rhiannon Rhiannon went into the lettings industry when she left school; she has undergone training at another lettings agency until joining us around 1 year ago. She has excelled in the front of house role and View full profile
Scott Mason Scott Mason
Maintenance Administrator
8 reviews

About Scott Scott has been with us for the last year and has been based in the maintenance department since he arrived, he has great communication skills and can deal with difficult situations with calm and ease, View full profile
Thomas Moseley Thomas Moseley
Accounts
2 reviews

About Thomas Tom is currently training in the accounts department under the watchful eye of Sherrell. View full profile

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Fees

LANDLORD FEES
Deposit Registration Fee (included in fully managed only): Β£60.00(inc VAT)
β€’ Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
β€’ Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Additional property visits: Β£30.00 per hour(inc VAT)(minimum 1 hour)
β€’ To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy; or any maintenance-linked visit

Submission of non-resident landlords receipts to HMRC Β£30.00(inc VAT) quarterly
β€’ To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return from the landlord or HMRC

Arrangement Fee for works: FREE OF CHARGE (managed properties)
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Arrangement fee for refurbishments over Β£1000.00 5% of net cost
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Obtaining more than two contractors quotes Β£24.00 (inc VAT) per quote

Rent Review Fee Β£12.00(inc VAT)
β€’ Review rent in accordance with current prevailing market condition and advise the landlord
β€’ Negotiate with tenant
β€’ Direct tenant to make payment change as appropriate
β€’ Update the tenancy agreement
β€’ Serve Section 13 Notice if tenancy is on a rolling monthly basis

Renewal Fee (landlords share) Β£54.00(inc VAT)
β€’ Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Re-Let Fee Β£66.00(inc VAT) Payable on each new let.

Checkout Fee - Included on Fully Managed (landlords share) Β£54.00(inc VAT) for the first hour then Β£30.00(inc VAT) per hour after
β€’ Agree with tenant check out date and time appointment
β€’ Instruct inventory provider to attend
β€’ Negotiate with landlord and tenant any disbursement of the security deposit
β€’ Return deposit as agreed with landlord and tenant to relevant parties
β€’ Remit any disputed amount to Scheme for final adjudication
β€’ Unprotect security deposit
β€’ Instruct contractors; obtain quotes; organise repairs /replacement/cost of any broken or missing items

Court Attendance Β£72.00 (inc VAT) per hour

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
TENANT FEES
BEFORE YOU MOVE IN:
Set up fee (tenant’s share) Β£114.00 (inc VAT) per tenant
Referencing up to two tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement

Guarantor Fee Β£66.00 (inc VAT) per guarantor (if required)
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Permitted Occupier Fee Β£30.00 (inc VAT) per permitted occupier
Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Accompanied Check-in Fee FREE OF CHARGE
Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services

Pet Deposit Returnable additional Security Deposit of Β£100.00
To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy

DURING YOUR TENANCY:
Amendment Fee Β£30.00 (inc VAT)
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share) Β£30.00(inc VAT)
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

ENDING YOUR TENANCY:
Check out Fee (tenant’s share) FREE OF CHARGE
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee Β£20.00(inc VAT) per reference request
Collating information and preparing a reference for a future landlord or letting agent

OTHER FEES AND CHARGES:
Lost Security Items Β£12.00 (inc VAT) plus item cost
Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services Β£20.00 per hour (inc VAT) plus any actual costs incurred
Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate

Late Rent Charge Β£18.00 (inc VAT) Payable when the rent falls seven days late

Failure to Pay The Last Month Rent Β£40.00 (inc VAT)

Unpaid Rent / Returned Payments Interest at 8% above Bank of England Base Rate from date due

Professional Cleaning (if required) Β£20.00 (in VAT) per hour which will be deducted from the Security Deposit
Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
Last updated at 12:04 PM 04/07/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:04 PM 04/07/2017 by allAgents

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