• Staff picture
    Rebecca
  • Staff picture
    Julie
  • Staff picture
    Shane
  • Staff picture
    Sherrell
  • Staff picture
    Stacey
  • Staff picture
    Kay
  • Staff picture
    Hayley
  • Staff picture
    Scott
  • Staff picture
    Thomas
  • Staff picture
    Rachel
  • Staff picture
    Kate
  • Staff picture
    Laura
  • picture is hidden
    Joanne
A truly independent local letting agents and property management company From day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement. Pinewood was formed in 2004, opening its first office in Chesterfield. We began by offering property management and residential lettings in the Derbyshire area, soon expanding to Shef Read full description...field, South Yorkshire. Five years on, we have established ourselves as a customer friendly letting agents. So from the beginning, we have set out to make sure we offer the highest quality brochures, the latest technology, and constant contact with all our clients and as much advertising as is needed to name just a few. as a go ahead property management company and letting agents, we know ourselves that the devil is in the detail.
Pinewood Properties

33 Holywell Street Chesterfield
Derbyshire
S41 7SA

01246 224286
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Properties for Sale
Properties to Rent

“ great service... ”

Jul 16,2018
Minithumbup
Kate
By: 'Golden Lane Housing'
Jul 16,2018
0 people found
this helpful
great support and service from Kate in setting up our company let. Would recommend to potential customers. Quick to respond and always helpful....
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Comment on agent fees
in keeping with others we have worked with
Was this helpful? Yes

“ Maintenance... ”

Jul 15,2018
Minithumbup
Shane
By: 'Maggie'
Jul 15,2018
0 people found
this helpful
I encountered a problem upon moving into new property and Shane was evtremely helpful in sorting out the issue for me. He really went the extra mile, over and above what I expected...
read full review
Comment on agent fees
Ok
Was this helpful? Yes
By: Shane Morgan
Jul 16, 2018
View all comments (1)
Thank you Maggie for the review, I am just glad it was all sorted for you. ...

“ Great experience... ”

Jul 14,2018
Minithumbup
Sherrell
Scott
By: 'Dean'
Jul 14,2018
0 people found
this helpful
My entire experience of renting a property through Pinewood has been a positive one - I've always found the team to be friendly, they are clear in managing expectations and in addition they manage communication well. I have personally dealt with Rachel, Sherrell and ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Contractor... ”

Jul 10,2018
Minithumbup
Kay
By: 'Chris coleman'
Jul 10,2018
0 people found
this helpful
I recently got in touch with Kay and she has been very helpful and professional with me , as a contractor it can be quite difficult at times to speak to people that actually want to help and listen , from the first phone call Kay made ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Speedy correspondence... ”

Jul 03,2018
Minithumbup
Rebecca
By: 'ClareJ'
Jul 03,2018
0 people found
this helpful
The correspondence from this agent was very quick in sorting the resigning of my new 6 month contract with pinewood....
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Was this helpful? Yes

“ Very efficient... ”

Jul 02,2018
Minithumbup
Kay
By: 'Shelley booth'
Jul 02,2018
0 people found
this helpful
I would like to thank Kay on getting back to me and so efficiently. Love my home that I rent through pinewood and hope that my thanks are passed back to my landlord....
read full review
Was this helpful? Yes

“ Helpful... ”

Jun 30,2018
Minithumbup
Kate
Rachel
By: 'Vicky'
Jun 30,2018
1 people found
this helpful
The people at pinewood, especially Kate and Rachel, have been very helpful for us both. They have both made the process so much easier and reduced my stress levels!...
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Comment on agent fees
Bad
Was this helpful? Yes

“ Estas... ”

Jun 29,2018
Minithumbup
Shane
Kay
By: 'Alias'
Jun 29,2018
0 people found
this helpful
My dealings with Pinewoods in Chesterfield have been goo. A slightly rocky start has smoothed considerably, and I find agents are courteous and responsive. Messages are picked up and dealt with promptly; appointments can be re-arranged, and I have experienced good levels of professionalism....
read full review
Comment on agent fees
Difficult to say: I have only dealth with this agent, but I am under the impression their fees are representative of the profession.
Was this helpful? Yes

“ Website help... ”

Jun 27,2018
Minithumbup
Thomas
By: 'John Pilkington'
Jun 27,2018
0 people found
this helpful
I'm one of Pinewood's landlords, and was having trouble logging in to see the monthly statements. Turned out I was trying to use the wrong website! Thomas realised straight away what the problem was, and solved it within a couple of minutes. Brilliant ...
read full review
Was this helpful? Yes

“ Good choice of agent... ”

Jun 26,2018
Minithumbup
Rebecca
By: 'Mei'
Jun 26,2018
0 people found
this helpful
I am very happy so far with the service. It was very good and clear communication, very well organised. I would highly recommended....
read full review
Was this helpful? Yes

“ Excellent Service From Rebecca Cooper... ”

Jun 22,2018
Minithumbup
Rebecca
By: 'Kirsty Gold'
Jun 22,2018
0 people found
this helpful
Rebecca emailed this morning to keep me up to date with a request I had made against my property. Within an hour of me posing said question to Rebecca I had got a detailed answer and my request all actioned. This is not the first ...
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Comment on agent fees
N/A in this case.
Was this helpful? Yes

“ Fab team... ”

Jun 15,2018
Minithumbup
Rebecca
By: 'Em'
Jun 15,2018
0 people found
this helpful
Always friendly and welcoming. Repairs are responded to appropriately and in a timely fashion. Overall a good letting agency that protect both tenants and landlords best interests....
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Was this helpful? Yes

“ Review... ”

Jun 12,2018
Minithumbup
Julie
By: 'R Somerset'
Jun 12,2018
0 people found
this helpful
Good experience so far and Julie has been helpful, prompt in going out to the property and taking photos ready for the market...
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Comment on agent fees
competitive
Was this helpful? Yes

“ Section 21... ”

Jun 12,2018
Minithumbup
Sherrell
By: 'Section 21'
Jun 12,2018
1 people found
this helpful
Sherrell called me to discuss my options regarding my landlords decision to sell his property. She was very,very helpful and very forthright in a professional manner....
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Was this helpful? Yes

“ Excellent Service... ”

Jun 04,2018
Minithumbup
Rachel
Kate
By: 'Jennie'
Jun 04,2018
1 people found
this helpful
From start to finish, the service and communication received from Pinewood properties has been great. The members of staff i have met with have been friendly and helpful, and really very knowledgeable on both the area and properties on offer. Once I had found the ...
read full review
Comment on agent fees
No agents fees are good but Pinewoods are reasonable!
Was this helpful? Yes

“ Friendly and efficient staff... ”

Jun 01,2018
Minithumbup
Kate
By: 'Micheledh'
Jun 01,2018
0 people found
this helpful
Thanks to the efficient staff, our move in was really smooth and quick. All was well explained, and anyway, they are always here if we have a question....
read full review
Was this helpful? Yes

“ Excellent... ”

May 24,2018
Minithumbup
Sherrell
By: 'kayleigh tuplin'
May 24,2018
0 people found
this helpful
i believe that Sherrell did everything she could to help me at Pinewood, her customer service is spot on and she is someone who you can speak to with any concerns and she really listens. very very helpful....
read full review
Comment on agent fees
good
Was this helpful? Yes

“ Superb Service... ”

May 24,2018
Minithumbup
Kay
By: 'Pat'
May 24,2018
0 people found
this helpful
I have dealt with Kay several times and I am always impressed with the level of service I receive, and Pinewood in general....
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Comment on agent fees
Fair
Was this helpful? Yes

“ Telephone conversation... ”

May 18,2018
Minithumbup
Sherrell
By: 'Annie'
May 18,2018
0 people found
this helpful
Very helpful, when Sherrell called me last week. She was polite and courteous and a real pleasure to deal with, being both helpful and supportive in equal measures. Thanks Sherrell!...
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Was this helpful? Yes

“ Superb customer care... ”

May 17,2018
Minithumbup
Rachel
By: 'Tinx1'
May 17,2018
1 people found
this helpful
From the first phone call Iv been treated with absolute care and respect. Iv had a total honesty approach and felt my application has been dealt with professionalism and care. Highly recommend as you treated as a individual not a number ....
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Comment on agent fees
The fees are a lot and there are a lot of different fees which is a little off putting. It costs just as much in fees as the first month rent.
Was this helpful? Yes

“ Rental Management... ”

May 16,2018
Minithumbup
Kay
Julie
By: 'Property Landlord'
May 16,2018
0 people found
this helpful
Pinewood and in particular the staff I have regular dealings with, I have found to be very professional and efficient. The staff work hard to resolve any issues that may arise and always provide feedback....
read full review
Comment on agent fees
I have found the fee's to be satisfactory and reflect good value for the service provided.
Was this helpful? Yes

“ Top class... ”

May 15,2018
Minithumbup
Julie
Rachel
By: 'Barry Bend'
May 15,2018
1 people found
this helpful
Polite, friendly, professional,efficient and effective. I was letting a property and within 4.5 days of the property going live on the internet, it was let at the full asking price....
read full review
Was this helpful? Yes

“ Highly professional... ”

May 14,2018
Minithumbup
Julie
By: 'Mr & Mrs Scattergood'
May 14,2018
0 people found
this helpful
We are extremely impressed with the high level of professionalism and attention to detail. We are made to feel at ease with the whole process and are kept well informed. All the team are very friendly and helpful....
read full review
Comment on agent fees
Very good
Was this helpful? Yes

“ Outstanding help from Sherell at pinewood properties... ”

May 14,2018
Minithumbup
Sherrell
By: 'Emma McGinley'
May 14,2018
0 people found
this helpful
I could not thank Sherell enough for her help in a very complex and distressing matter regarding my tenancy at pinewood properties ....
read full review
Comment on agent fees
N/a
Was this helpful? Yes

“ Caring... ”

May 10,2018
Minithumbup
Sherrell
By: 'Michaela Danaci'
May 10,2018
0 people found
this helpful
Always kept me updated on all issues regarding my property. Always put my mind at rest even when it seemed neverending!...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Best Letting Agents... ”

May 08,2018
Minithumbup
Sherrell
Shane
By: 'Carole Aldread'
May 08,2018
0 people found
this helpful
Always great service from all the staff at Pinewood pleasure to deal with them Sherrell, Shane and Scott always there to help...
read full review
Comment on agent fees
Very competitive fees
Was this helpful? Yes

“ Excellent service... ”

May 08,2018
Minithumbup
Julie
Rachel
By: 'William Breckell'
May 08,2018
2 people found
this helpful
I contacted Pinewood with 3 queries and within 2/3 days I was given a call which answered all my questions.They explained each aspect clearly. - very impressed...
read full review
Comment on agent fees
I have been a client for over 10 years and I am very happy with the service and fee levels.
Was this helpful? Yes

“ Very efficient... ”

May 02,2018
Minithumbup
Thomas
By: 'Jo'
May 02,2018
1 people found
this helpful
Thomas in accounts dealt with my problem and also sorted it out very efficiently and politely. I am very impressed....
read full review
Was this helpful? Yes

“ EXCELLENT!!!!!!... ”

Apr 30,2018
Minithumbup
Sherrell
By: 'Mick'
Apr 30,2018
1 people found
this helpful
Pinewood excel at absolutely everything they offer. The team all have the same enthusiasm, concern and professionalism I need. Having dealt considerably with Sherrell personally, I can't recommend her and the company enough, she goes beyond the line of duty to help and rectify ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Helpful Members Of Staff... ”

Apr 27,2018
Minithumbup
Stacey
By: 'Lucas'
Apr 27,2018
0 people found
this helpful
Polite and Professional service, members of staff are helpful. Very Punctual, came back to me quickly and answered my questions, Would recommend....
read full review
Was this helpful? Yes
Areas covered
  • S40
  • S41
  • S42
  • S43
  • S44
  • S45
  • S18
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 81% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£70,000
  • Max: Β£450,000

Letting
  • Min: Β£0
  • Max: Β£120,000

ARLA TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
255 1 239 5 37 0 9 0 36 0
Staff picture Rebecca
(175)

Staff picture Julie
(29)

Staff picture Shane
(28)

Staff picture Sherrell
(98)

Staff picture Stacey
(26)

Staff picture Kay
(46)

Staff picture Hayley
(28)

Staff picture Scott
(20)

Staff picture Thomas
(10)

Staff picture Rachel
(6)

Staff picture Kate
(5)

Staff picture Laura
(0)

picture is hidden Joanne

Fees

LANDLORD FEES
Deposit Registration Fee (included in fully managed only): Β£60.00(inc VAT)
β€’ Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
β€’ Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Additional property visits: Β£30.00 per hour(inc VAT)(minimum 1 hour)
β€’ To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy; or any maintenance-linked visit

Submission of non-resident landlords receipts to HMRC Β£30.00(inc VAT) quarterly
β€’ To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return from the landlord or HMRC

Arrangement Fee for works: FREE OF CHARGE (managed properties)
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Arrangement fee for refurbishments over Β£1000.00 5% of net cost
β€’ Arranging access and assessing costs with contractor;
β€’ Ensuring work has been carried out in accordance with the specification of works
β€’ Retaining any warranty or guarantee as a result of any works

Obtaining more than two contractors quotes Β£24.00 (inc VAT) per quote

Rent Review Fee Β£12.00(inc VAT)
β€’ Review rent in accordance with current prevailing market condition and advise the landlord
β€’ Negotiate with tenant
β€’ Direct tenant to make payment change as appropriate
β€’ Update the tenancy agreement
β€’ Serve Section 13 Notice if tenancy is on a rolling monthly basis

Renewal Fee (landlords share) Β£54.00(inc VAT)
β€’ Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Re-Let Fee Β£66.00(inc VAT) Payable on each new let.

Checkout Fee - Included on Fully Managed (landlords share) Β£54.00(inc VAT) for the first hour then Β£30.00(inc VAT) per hour after
β€’ Agree with tenant check out date and time appointment
β€’ Instruct inventory provider to attend
β€’ Negotiate with landlord and tenant any disbursement of the security deposit
β€’ Return deposit as agreed with landlord and tenant to relevant parties
β€’ Remit any disputed amount to Scheme for final adjudication
β€’ Unprotect security deposit
β€’ Instruct contractors; obtain quotes; organise repairs /replacement/cost of any broken or missing items

Court Attendance Β£72.00 (inc VAT) per hour

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
TENANT FEES
BEFORE YOU MOVE IN:
Set up fee (tenant’s share) Β£114.00 (inc VAT) per tenant
Referencing up to two tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement

Guarantor Fee Β£66.00 (inc VAT) per guarantor (if required)
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Permitted Occupier Fee Β£30.00 (inc VAT) per permitted occupier
Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Accompanied Check-in Fee FREE OF CHARGE
Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services

Pet Deposit Returnable additional Security Deposit of Β£100.00
To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy

DURING YOUR TENANCY:
Amendment Fee Β£30.00 (inc VAT)
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share) Β£30.00(inc VAT)
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

ENDING YOUR TENANCY:
Check out Fee (tenant’s share) FREE OF CHARGE
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee Β£20.00(inc VAT) per reference request
Collating information and preparing a reference for a future landlord or letting agent

OTHER FEES AND CHARGES:
Lost Security Items Β£12.00 (inc VAT) plus item cost
Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services Β£20.00 per hour (inc VAT) plus any actual costs incurred
Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate

Late Rent Charge Β£18.00 (inc VAT) Payable when the rent falls seven days late

Failure to Pay The Last Month Rent Β£40.00 (inc VAT)

Unpaid Rent / Returned Payments Interest at 8% above Bank of England Base Rate from date due

Professional Cleaning (if required) Β£20.00 (in VAT) per hour which will be deducted from the Security Deposit
Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
Last updated at 12:04 PM 04/07/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 12:04 PM 04/07/2017 by allAgents

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