• Staff picture
    Rebecca
  • Staff picture
    Julie
  • Staff picture
    Shane
  • Staff picture
    Sherrell
  • Staff picture
    Stacey
  • Staff picture
    Kay
  • Staff picture
    Hayley
  • Staff picture
    Scott
  • Staff picture
    Thomas
  • Staff picture
    Kate
  • Staff picture
    Laura
  • Staff picture
    Tom
  • picture is hidden
    Joanne
A truly independent local letting agents and property management company From day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement. Pinewood was formed in 2004, opening its first office in Chesterfield. We began by offering property management and residential lettings in the Derbyshire area, soon expanding to Sheffiel Read full description...d, South Yorkshire. Five years on, we have established ourselves as a customer friendly letting agents. So from the beginning, we have set out to make sure we offer the highest quality brochures, the latest technology, and constant contact with all our clients and as much advertising as is needed to name just a few. as a go ahead property management company and letting agents, we know ourselves that the devil is in the detail.
Pinewood Properties

33 Holywell Street Chesterfield
Derbyshire
S41 7SA

01246 224286
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Properties for Sale
Properties to Rent

“Excellent service and experience...”

May 22,2019
Minithumbup
Tom
By: 'Louisa'
May 22,2019
0 people found
this helpful
We recently exchanged contracts on a property being sold through Pinewood. The level of service we received throughout the process was excellent. Tom Alberts was our point of contact and he was extremely professional and efficient. He gave us an excellent service, was very knowledgeable, ...
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Comment on agent fees
Not applicable
Was this helpful? Yes

“Breach of GDPR...”

May 13,2019
Minithumbdown
By: 'Omnia'
May 13,2019
0 people found
this helpful
Agency spoken to unauthorized people. Given all my details. Entering the property without any notice I taking the agency to court due to huge impact of GDPR breach...
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Was this helpful? Yes

“Efficient and professional service...”

May 09,2019
Minithumbup
Tom
Stacey
By: 'Derbyshire People'
May 09,2019
0 people found
this helpful
We dealt with Tom, Julie and Stacey. They all acted promptly and professionally and we felt that their advice was sound. The valuation was accurate, the marketing material of the highest standard and the approach to negotiating the actual sale was clam and trustworthy. Thank ...
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Comment on agent fees
We went with Sell and Save which was excellent.
Was this helpful? Yes

“Landlord review...”

May 02,2019
Minithumbup
By: 'Pam Weatherhead'
May 02,2019
0 people found
this helpful
We have used Pinewood Properties to let our properties for more than 5 years and have always been very happy with the service they provide. They are very effective at finding tenants for us and handle the administration for us including dealing with the bond which ...
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Comment on agent fees
We are happy with the fees.
Was this helpful? Yes

“5 Stars Kate... Thank you!...”

May 01,2019
Minithumbup
Kate
By: 'Paul Green'
May 01,2019
0 people found
this helpful
From beginning to end Kate was very approachable and held a positive professional approach in all areas of her work. Attentive In all areas and I don't feel that Kate could have done any better than she did. I'm very happy with the overall service ...
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Comment on agent fees
Good
Was this helpful? Yes

“Ian Sutton...”

May 01,2019
Minithumbup
Stacey
Julie
By: 'Ian Sutton'
May 01,2019
0 people found
this helpful
We were unsure about using Sell and Save but found it to be a very pleasant and positive experience. Both Stacey and Julie were courteous and professional in there dealing with both of us. Not over bearing and pushy they treated us with respect....
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Comment on agent fees
Excellent
Was this helpful? Yes

“From making the initial phone call to the office to accepting the property keys, the whole experience was straight forward and hassle free....”

May 01,2019
Minithumbup
By: 'Steve Walters'
May 01,2019
0 people found
this helpful
Each and every member of the team at Pinewood have been so professional, friendly and efficient. After viewing more than one property and dealing with several members of the staff, it's plain to see Pinewood's ethic is to achieve a smooth and smart rental for ...
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Comment on agent fees
The fees are very reasonable and compared to other agents I've recently dealt with, considerably lower.
Was this helpful? Yes

“excellent...”

Apr 22,2019
Minithumbup
By: 'Richard Allen'
Apr 22,2019
0 people found
this helpful
I found everyone really efficient. There were no hiccups and they kept me informed along the way. The price is good also...
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Comment on agent fees
very fair and they offer flexible packages
Was this helpful? Yes

“Efficient and professional...”

Apr 08,2019
Minithumbup
Kate
By: 'Mick Taylor'
Apr 08,2019
0 people found
this helpful
I've found Pinewood to be very efficient and professional each time I've dealt with them. Kate has shown me round a couple of properties and proved to be knowledgeable and helpful....
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Comment on agent fees
The fees appear to be fairly standard.
Was this helpful? Yes

“Excellent service...”

Apr 01,2019
Minithumbup
Kate
By: 'Mandi'
Apr 01,2019
0 people found
this helpful
Kate keeps in contact with every step of the letting process and is very helpful with queries. She also has a good understanding of the tenants requirements....
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Comment on agent fees
The fees are fairly standard but it is worth it for peace of mind and for them to sort out any issues with the property or the tenant.
Was this helpful? Yes

“Good...”

Mar 28,2019
Minithumbup
Julie
By: 'Mandy'
Mar 28,2019
0 people found
this helpful
I have dealt with Julie on a couple of occasions and find her very friendly and extremely helpful and professional...
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent prompt service...”

Mar 28,2019
Minithumbup
Kate
By: 'Darren b'
Mar 28,2019
0 people found
this helpful
Stacey came out promptly to assess our property and gave good sound advice whilst being full of knowledge , very professional and approachable . When we decided to use pinewood to let our property Kate send us details we needed straight away . Again she was friendly , approachable ...
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Comment on agent fees
Very fair
Was this helpful? Yes

“Execellant service...”

Mar 27,2019
Minithumbup
Hayley
Tom
By: 'Andrew C'
Mar 27,2019
0 people found
this helpful
I have had a first class experience with Pinewood and specifically Hayley who has managed my case expertly from start to finish...
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Comment on agent fees
Very favourable fees
Was this helpful? Yes

“Excellent staff...”

Mar 26,2019
Minithumbup
By: 'Zoie'
Mar 26,2019
0 people found
this helpful
Staff at Pinewood provide customers with excellent service, from viewing properties, maintenance and all the other stuff in between. They're often very friendly, helpful and reliable....
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Was this helpful? Yes

“I'm so happy with your customer service...”

Mar 21,2019
Minithumbup
Kay
Kate
By: 'Demi'
Mar 21,2019
0 people found
this helpful
I would highly recommend you to anyone wanting to move house. You're all helpful and willing to answer any questions. I've been given brilliant advice and you get back to me with any questions I have as soon as you can....
read full review
Comment on agent fees
Nothing bad to say about them.
Was this helpful? Yes

“Kay Bowler...”

Mar 20,2019
Minithumbup
Kay
By: 'Advanced Plumbing and Heating'
Mar 20,2019
0 people found
this helpful
Kay wants to do the best for her customers in a timely manner. She spends time obtaining their specific requirements and passing those details on to us, Advanced Plumbing and Heating. Kay is always courteous and friendly, which results in us going the extra mile ...
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Was this helpful? Yes

“Fantastic...”

Mar 20,2019
Minithumbup
Kay
By: 'Laura'
Mar 20,2019
0 people found
this helpful
Great communication, friendly phone manner and very quick replies. Sorted the issue straight away. I hope to deal with her again...
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Was this helpful? Yes

“Renting out Your Property through Pinewood Lettings...”

Mar 19,2019
Minithumbup
Sherrell
Stacey
By: 'Patricia@7169'
Mar 19,2019
0 people found
this helpful
As first time landlords we found the staff at Pinewood very nice, helpful and professional. They explained everything clearly and found us the perfect tenants very quickly. I would recommend Pinewood to others and certainly use them again should the opportunity arise....
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Comment on agent fees
Good.
Was this helpful? Yes

“Very professional and welcoming...”

Mar 12,2019
Minithumbup
Kate
By: 'Abbie miller'
Mar 12,2019
0 people found
this helpful
Our experience from viewing the apartment to receiving the keys and signing the contract has been quick, easy and very positive. Kate is very professional, friendly and welcoming....
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Comment on agent fees
Good
Was this helpful? Yes

“Good level of service...”

Mar 07,2019
Minithumbup
Kay
Julie
By: 'Phil'
Mar 07,2019
0 people found
this helpful
I needed to obtain various documents regarding the house and Julie & Kay answered my queries promptly. Pinewood have consistently provide a very good level of service....
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Was this helpful? Yes

“Excellent service...”

Feb 19,2019
Minithumbup
Scott
Laura
By: 'Mandi'
Feb 19,2019
0 people found
this helpful
The staff at Pinewood Lettings keep in constant contact with us about our property and the tenants situations. The inspections are detailed and fair. I would have no hesitation in recommending them....
read full review
Comment on agent fees
Standard
Was this helpful? Yes

“Kay liaises between us and our tenant....”

Feb 18,2019
Minithumbup
Kay
By: 'Pat'
Feb 18,2019
0 people found
this helpful
Kay's is totally professional and efficient in her work. The advice she gives is always excellent and she goes the extra mile....
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Was this helpful? Yes

“Very pleasant polite and helpful...”

Feb 11,2019
Minithumbup
Kate
By: 'Julie'
Feb 11,2019
0 people found
this helpful
Thank you very much Kate for all your help with arranging my tenancy for me. As someone who is new to renting a property it was a pleasure to be provided with such a professional service. Your help was greatly appreciated...
read full review
Comment on agent fees
Not sure as nothing to compare it to having no previous experience in renting. But all fees were explained to me.
Was this helpful? Yes

“Professionalism...”

Jan 28,2019
Minithumbup
Kay
By: 'Kerry Cunningham-Ravey'
Jan 28,2019
0 people found
this helpful
Kay is an amazing part of the Pinewood team. Very professional and organised. A pleasure to work with. And a great communicator....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Maintenance...”

Jan 28,2019
Minithumbup
Kay
By: 'Amanda M'
Jan 28,2019
0 people found
this helpful
Excellent service Kay has always got back to me promptly about any issues I've had. Very pleasant and friendly...
read full review
Comment on agent fees
Reasonable fees
Was this helpful? Yes

“Great service, always kept in touch...”

Jan 23,2019
Minithumbup
Rebecca
By: 'Sarah'
Jan 23,2019
0 people found
this helpful
Big thanks to everyone for keeping in touch throughout the process. Always kept up to date and informed and nothing ever too much trouble....
read full review
Comment on agent fees
Average
Was this helpful? Yes

“Inspection Report...”

Jan 15,2019
Minithumbup
Scott
By: 'A satisfied landlord'
Jan 15,2019
1 people found
this helpful
I have received the inspection report completed by Scott Mason on behalf of my letting agent Pinewood properties. I am delighted with the thorough and efficient nature of the report.The comprehensive collection of photographs accompanying the report are a reassuring measure of the cleanliness ...
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Comment on agent fees
The agents introductory fee of 7 and half % is very fair and I would recommend them
Was this helpful? Yes

“Maintenance...”

Jan 15,2019
Minithumbup
Kay
Scott
By: 'Rachel'
Jan 15,2019
0 people found
this helpful
I have spoken to both Kay and Scott since moving into a rented property and both have been more than helpful and very polite. They have resolved any problems I have had promptly and kept me up to date throughout. Would recommend pinewoods to everyone...
read full review
Was this helpful? Yes

“Outstanding...”

Jan 10,2019
Minithumbup
Rebecca
By: 'sue'
Jan 10,2019
0 people found
this helpful
I cannot select any two members of staff as all staff I have dealt with have been approachable, professional and very helpful. I can not recommend pinewood lettings highly enough nothing is too much trouble....
read full review
Comment on agent fees
Well published and accurately collect
Was this helpful? Yes

“Rent review...”

Jan 08,2019
Minithumbup
Rebecca
By: 'Happy'
Jan 08,2019
0 people found
this helpful
Whilst I understand Rebecca makes us aware of rent reviews etc. If we decide not to go ahead & increase our tenants rent. Rebecca respects our decision & we never feel under pressure & she respects our wishes....
read full review
Comment on agent fees
We have another property in Hull through a different agent as I don’t believe Pinewood can help us. Pinewood have found us an excellent Tennant in Chesterfield. We have lots of issues with our property in Hull which are sometimes Agent related. My husband & I often comment that we never seem to have the same issues with Pinewood. Thankyou
Was this helpful? Yes
Areas covered
  • S40
  • S41
  • S42
  • S43
  • S44
  • S45
  • S18
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Performance Statistics
- Valuation Fees
Sales 100% 100%
Price range of properties reviewed
Sales
  • Min: £70,000
  • Max: £450,000

Letting
  • Min: £0
  • Max: £120,000

NAEA ARLA TPOS Lettings TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
290 1 266 8 43 0 11 0 41 0
Staff picture Rebecca
(186)

Staff picture Julie
(33)

Staff picture Shane
(29)

Staff picture Sherrell
(112)

Staff picture Stacey
(30)

Staff picture Kay
(65)

Staff picture Hayley
(30)

Staff picture Scott
(27)

Staff picture Thomas
(10)

Staff picture Kate
(17)

Staff picture Laura
(6)

Staff picture Tom
(6)

picture is hidden Joanne

Fees

LANDLORD FEES
Deposit Registration Fee (included in fully managed only): £60.00(inc VAT)
• Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
• Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Additional property visits: £30.00 per hour(inc VAT)(minimum 1 hour)
• To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy; or any maintenance-linked visit

Submission of non-resident landlords receipts to HMRC £30.00(inc VAT) quarterly
• To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return from the landlord or HMRC

Arrangement Fee for works: FREE OF CHARGE (managed properties)
• Arranging access and assessing costs with contractor;
• Ensuring work has been carried out in accordance with the specification of works
• Retaining any warranty or guarantee as a result of any works

Arrangement fee for refurbishments over £1000.00 5% of net cost
• Arranging access and assessing costs with contractor;
• Ensuring work has been carried out in accordance with the specification of works
• Retaining any warranty or guarantee as a result of any works

Obtaining more than two contractors quotes £24.00 (inc VAT) per quote

Rent Review Fee £12.00(inc VAT)
• Review rent in accordance with current prevailing market condition and advise the landlord
• Negotiate with tenant
• Direct tenant to make payment change as appropriate
• Update the tenancy agreement
• Serve Section 13 Notice if tenancy is on a rolling monthly basis

Renewal Fee (landlords share) £54.00(inc VAT)
• Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Re-Let Fee £66.00(inc VAT) Payable on each new let.

Checkout Fee - Included on Fully Managed (landlords share) £54.00(inc VAT) for the first hour then £30.00(inc VAT) per hour after
• Agree with tenant check out date and time appointment
• Instruct inventory provider to attend
• Negotiate with landlord and tenant any disbursement of the security deposit
• Return deposit as agreed with landlord and tenant to relevant parties
• Remit any disputed amount to Scheme for final adjudication
• Unprotect security deposit
• Instruct contractors; obtain quotes; organise repairs /replacement/cost of any broken or missing items

Court Attendance £72.00 (inc VAT) per hour

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
TENANT FEES
BEFORE YOU MOVE IN:
Set up fee (tenant’s share) £114.00 (inc VAT) per tenant
Referencing up to two tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement

Guarantor Fee £66.00 (inc VAT) per guarantor (if required)
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Permitted Occupier Fee £30.00 (inc VAT) per permitted occupier
Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Accompanied Check-in Fee FREE OF CHARGE
Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services

Pet Deposit Returnable additional Security Deposit of £100.00
To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy

DURING YOUR TENANCY:
Amendment Fee £30.00 (inc VAT)
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share) £30.00(inc VAT)
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

ENDING YOUR TENANCY:
Check out Fee (tenant’s share) FREE OF CHARGE
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee £20.00(inc VAT) per reference request
Collating information and preparing a reference for a future landlord or letting agent

OTHER FEES AND CHARGES:
Lost Security Items £12.00 (inc VAT) plus item cost
Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services £20.00 per hour (inc VAT) plus any actual costs incurred
Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate

Late Rent Charge £18.00 (inc VAT) Payable when the rent falls seven days late

Failure to Pay The Last Month Rent £40.00 (inc VAT)

Unpaid Rent / Returned Payments Interest at 8% above Bank of England Base Rate from date due

Professional Cleaning (if required) £20.00 (in VAT) per hour which will be deducted from the Security Deposit
Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
Last updated at 27/08/2018, 3:02 PM by allAgents

Complaints Procedure

No procedure set.
Last updated at 10:49 AM 16/10/2018 by allAgents

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