• Staff picture
    Rebecca
  • Staff picture
    Julie
  • Staff picture
    Shane
  • Staff picture
    Sherrell
  • Staff picture
    Stacey
  • Staff picture
    Kay
  • Staff picture
    Hayley
  • Staff picture
    Scott
  • Staff picture
    Thomas
  • Staff picture
    Kate
  • Staff picture
    Laura
  • Staff picture
    Tom
  • picture is hidden
    Joanne
A truly independent local letting agents and property management company From day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement. Pinewood was formed in 2004, opening its first office in Chesterfield. We began by offering property management and residential lettings in the Derbyshire area, soon expanding to Sheffiel Read full description...d, South Yorkshire. Five years on, we have established ourselves as a customer friendly letting agents. So from the beginning, we have set out to make sure we offer the highest quality brochures, the latest technology, and constant contact with all our clients and as much advertising as is needed to name just a few. as a go ahead property management company and letting agents, we know ourselves that the devil is in the detail.
Pinewood Properties

33 Holywell Street Chesterfield
Derbyshire
S41 7SA

01246 224286
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Properties for Sale
Properties to Rent

“Kay liaises between us and our tenant....”

Feb 18,2019
Minithumbup
Kay
By: 'Pat'
Feb 18,2019
0 people found
this helpful
Kay's is totally professional and efficient in her work. The advice she gives is always excellent and she goes the extra mile....
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Was this helpful? Yes

“Very pleasant polite and helpful...”

Feb 11,2019
Minithumbup
Kate
By: 'Julie'
Feb 11,2019
0 people found
this helpful
Thank you very much Kate for all your help with arranging my tenancy for me. As someone who is new to renting a property it was a pleasure to be provided with such a professional service. Your help was greatly appreciated...
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Comment on agent fees
Not sure as nothing to compare it to having no previous experience in renting. But all fees were explained to me.
Was this helpful? Yes

“Professionalism...”

Jan 28,2019
Minithumbup
Kay
By: 'Kerry Cunningham-Ravey'
Jan 28,2019
0 people found
this helpful
Kay is an amazing part of the Pinewood team. Very professional and organised. A pleasure to work with. And a great communicator....
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Comment on agent fees
Good
Was this helpful? Yes

“Maintenance...”

Jan 28,2019
Minithumbup
Kay
By: 'Amanda M'
Jan 28,2019
0 people found
this helpful
Excellent service Kay has always got back to me promptly about any issues I've had. Very pleasant and friendly...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes

“Great service, always kept in touch...”

Jan 23,2019
Minithumbup
Rebecca
By: 'Sarah'
Jan 23,2019
0 people found
this helpful
Big thanks to everyone for keeping in touch throughout the process. Always kept up to date and informed and nothing ever too much trouble....
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Comment on agent fees
Average
Was this helpful? Yes

“Inspection Report...”

Jan 15,2019
Minithumbup
Scott
By: 'A satisfied landlord'
Jan 15,2019
1 people found
this helpful
I have received the inspection report completed by Scott Mason on behalf of my letting agent Pinewood properties. I am delighted with the thorough and efficient nature of the report.The comprehensive collection of photographs accompanying the report are a reassuring measure of the cleanliness ...
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Comment on agent fees
The agents introductory fee of 7 and half % is very fair and I would recommend them
Was this helpful? Yes

“Maintenance...”

Jan 15,2019
Minithumbup
Kay
Scott
By: 'Rachel'
Jan 15,2019
0 people found
this helpful
I have spoken to both Kay and Scott since moving into a rented property and both have been more than helpful and very polite. They have resolved any problems I have had promptly and kept me up to date throughout. Would recommend pinewoods to everyone...
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“Outstanding...”

Jan 10,2019
Minithumbup
Rebecca
By: 'sue'
Jan 10,2019
0 people found
this helpful
I cannot select any two members of staff as all staff I have dealt with have been approachable, professional and very helpful. I can not recommend pinewood lettings highly enough nothing is too much trouble....
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Comment on agent fees
Well published and accurately collect
Was this helpful? Yes

“Rent review...”

Jan 08,2019
Minithumbup
Rebecca
By: 'Happy'
Jan 08,2019
0 people found
this helpful
Whilst I understand Rebecca makes us aware of rent reviews etc. If we decide not to go ahead & increase our tenants rent. Rebecca respects our decision & we never feel under pressure & she respects our wishes....
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Comment on agent fees
We have another property in Hull through a different agent as I don’t believe Pinewood can help us. Pinewood have found us an excellent Tennant in Chesterfield. We have lots of issues with our property in Hull which are sometimes Agent related. My husband & I often comment that we never seem to have the same issues with Pinewood. Thankyou
Was this helpful? Yes

“Accounts...”

Jan 04,2019
Minithumbup
Sherrell
By: 'Accounts support'
Jan 04,2019
0 people found
this helpful
Sherrell was really helpful today and although she had an extremely heavy workload, she went out of her way to provide me with very useful information for my tax return....
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Comment on agent fees
Good value for money.
Was this helpful? Yes

“electrical contractors...”

Dec 19,2018
Minithumbup
Kay
Shane
By: 'l h f electrical lee and alex'
Dec 19,2018
0 people found
this helpful
We Deal with kay on a regular basis. She is very pleasant, Straight to the point and always explains a maintenance job with a lot of enthusiasm and can tell she is very experienced in the field she works in. Shane gave us a chance ...
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Comment on agent fees
good
Was this helpful? Yes

“Maininance...”

Dec 18,2018
Minithumbup
By: 'Andrew'
Dec 18,2018
0 people found
this helpful
A great company . Always top with service and communication . Highly recommended . A fantastic team great support to us as landlord...
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Comment on agent fees
There frees are reasonable and right for the area
Was this helpful? Yes

“Great service...”

Dec 13,2018
Minithumbup
By: 'Carole A'
Dec 13,2018
0 people found
this helpful
Just to say I've had nothing but great service from all the Pinewood staff they're all very professional and good to deal with....
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Comment on agent fees
Agents fees very competitive
Was this helpful? Yes

“Maintenance...”

Dec 04,2018
Minithumbup
Kay
Scott
By: 'Emma'
Dec 04,2018
0 people found
this helpful
Both are a credit to the company as both are very helpful and quick to reply. Fantastic service off of both members...
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Was this helpful? Yes

“Maintenance issues...”

Dec 03,2018
Minithumbup
Kay
By: 'Maintenance'
Dec 03,2018
0 people found
this helpful
Kay is always helpful and quick to resolve issues. She keeps you informed on progress and thus provides a good service to the landlord and tenant....
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Comment on agent fees
Competitive
Was this helpful? Yes

“Refreshing experience...”

Nov 08,2018
Minithumbup
Laura
By: 'Marianne'
Nov 08,2018
0 people found
this helpful
I was very impressed with Laura from start to finish, very polite and nothing was too much trouble! I never had to chase up to find out what was happening throughout the process of my let only service as Laura was very proactive throughout....This ...
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Comment on agent fees
Pinewood’s fees are competitive.
Was this helpful? Yes

“Friendly professional service...”

Nov 07,2018
Minithumbup
Kay
By: 'Pat'
Nov 07,2018
0 people found
this helpful
Kay is always very helpful, professional and is a real asset to Pinewood. If I ever need an answer to a problem she is very quick to respond. I would have no hesitation to recommend both Kay and Pinewood as the service is second to ...
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Was this helpful? Yes

“Amazing customer service...”

Nov 05,2018
Minithumbup
Kate
By: 'TheSmiths'
Nov 05,2018
0 people found
this helpful
Kate has been amazing helping us to let our first non-student property together. She has talked us through every step of the way and helped us get all the paperwork done, and got us moved in in less than a month. The whole process has ...
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Comment on agent fees
The fees were reasonable as there was a half price offer on the application fee when we applied.
Was this helpful? Yes

“Pinewood...”

Nov 01,2018
Minithumbup
Rebecca
By: 'GBFIRE'
Nov 01,2018
0 people found
this helpful
Pinewood have been the lettings agents for the property I have rented for the last 4 years. In all that time, I have not experienced any issues with them. They have organised trades-people to attend the property promptly when required to carry out repairs without any ...
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Comment on agent fees
They charge the same fees as other letting agents in the area
Was this helpful? Yes

“Rent Review...”

Oct 29,2018
Minithumbup
Rebecca
By: 'Scott'
Oct 29,2018
0 people found
this helpful
Rebecca was very professional, polite and efficient in dealing with my property's rent review and once signed off by myself - the Section 13 notice was sent out immediately....
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Comment on agent fees
Standard Fee
Was this helpful? Yes

“Praise...”

Oct 23,2018
Minithumbup
Rebecca
By: 'Gio'
Oct 23,2018
0 people found
this helpful
Rebecca has been very prompt and helpful when dealing with my rental property. Excellent service and advice thank you very much!...
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent Service...”

Oct 23,2018
Minithumbup
Tom
By: 'Mrs S'
Oct 23,2018
0 people found
this helpful
After using Pinewood Lettings for a number of years for our rental properties and been very impressed, we have just used them to sell our property and have been extremely impressed with Tom. He is professional, courteous and very helpful. Tom has made what can ...
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Comment on agent fees
very competitive
Was this helpful? Yes

“Positive experience...”

Oct 18,2018
Minithumbup
Kay
By: 'Sam Agar'
Oct 18,2018
0 people found
this helpful
Whenever i have called Kay she has been extremely helpful and more than willing to go above and beyond to ensure that fantastic customer service is maintained at all times. Because of the service i have received from Kay I would be more than comfortable ...
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Was this helpful? Yes

“Wonderwoman...”

Oct 18,2018
Minithumbup
Kate
Kay
By: 'Landlord for over a decade'
Oct 18,2018
0 people found
this helpful
Great service and great personality and always does more without being asked so very happy to say THANK YOU Kay!...
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Comment on agent fees
Fair
Was this helpful? Yes

“Gave help over and above job description...”

Oct 18,2018
Minithumbup
Sherrell
By: 'Carl Kingston'
Oct 18,2018
0 people found
this helpful
Sherrell yet again has provided an excellent service, in this case not only to ourselves but also to our outgoing tenant. She went that extra mile to help save us both costs and ensure all parties were extremely happy with the eventual outcome....
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Comment on agent fees
The fees have always been go good value for the services offered.
Was this helpful? Yes

“Sherrell resolved a case of rent arrears smoothly and professionally, recovering the full value....”

Oct 17,2018
Minithumbup
Sherrell
By: 'A Shaw'
Oct 17,2018
0 people found
this helpful
Sherrell dealt with a tenant's rent arrears situation very professionally, which resulted in the tenant paying the full amount of the arrears without the need for legal action....
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Comment on agent fees
The fees are reasonable.
Was this helpful? Yes

“Very quick response...”

Oct 03,2018
Minithumbup
Sherrell
By: 'August Vaughan'
Oct 03,2018
0 people found
this helpful
Very quick and efficient response within 24hours. Always great to deal with very polite, highly recommend pinewood to friends and family...
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Was this helpful? Yes

“Maintenance...”

Oct 03,2018
Minithumbup
Kay
By: 'Abbey GREEN'
Oct 03,2018
0 people found
this helpful
I am new to having a house for the first time and all my queries have been well looked at and responded too very fast. Kay has been very understanding and is easy to approach. I would recommend pinewood to anyone when looking for properties. ...
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Was this helpful? Yes

“65 Harris Road...”

Oct 03,2018
Minithumbup
Sherrell
By: 'Brenda White'
Oct 03,2018
0 people found
this helpful
Sherrell was extremely helpful today as she has been in the past. She has followed up immediately .with the action she said she would take. I am most grateful...
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Was this helpful? Yes

“Excellent service...”

Sep 28,2018
Minithumbup
Sherrell
By: 'Carolyn'
Sep 28,2018
0 people found
this helpful
I rang and requested a statement from Sharrel. This was sent immediately. Excellent communication skills a pleasure to do business with her. Thank you...
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Was this helpful? Yes
Areas covered
  • S40
  • S41
  • S42
  • S43
  • S44
  • S45
  • S18
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 81% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £70,000
  • Max: £450,000

Letting
  • Min: £0
  • Max: £120,000

ARLA TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
281 1 259 7 41 0 10 0 40 0
Staff picture Rebecca
(186)

Staff picture Julie
(30)

Staff picture Shane
(29)

Staff picture Sherrell
(111)

Staff picture Stacey
(27)

Staff picture Kay
(61)

Staff picture Hayley
(29)

Staff picture Scott
(26)

Staff picture Thomas
(10)

Staff picture Kate
(11)

Staff picture Laura
(5)

Staff picture Tom
(3)

picture is hidden Joanne

Fees

LANDLORD FEES
Deposit Registration Fee (included in fully managed only): £60.00(inc VAT)
• Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
• Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Additional property visits: £30.00 per hour(inc VAT)(minimum 1 hour)
• To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy; or any maintenance-linked visit

Submission of non-resident landlords receipts to HMRC £30.00(inc VAT) quarterly
• To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return from the landlord or HMRC

Arrangement Fee for works: FREE OF CHARGE (managed properties)
• Arranging access and assessing costs with contractor;
• Ensuring work has been carried out in accordance with the specification of works
• Retaining any warranty or guarantee as a result of any works

Arrangement fee for refurbishments over £1000.00 5% of net cost
• Arranging access and assessing costs with contractor;
• Ensuring work has been carried out in accordance with the specification of works
• Retaining any warranty or guarantee as a result of any works

Obtaining more than two contractors quotes £24.00 (inc VAT) per quote

Rent Review Fee £12.00(inc VAT)
• Review rent in accordance with current prevailing market condition and advise the landlord
• Negotiate with tenant
• Direct tenant to make payment change as appropriate
• Update the tenancy agreement
• Serve Section 13 Notice if tenancy is on a rolling monthly basis

Renewal Fee (landlords share) £54.00(inc VAT)
• Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Re-Let Fee £66.00(inc VAT) Payable on each new let.

Checkout Fee - Included on Fully Managed (landlords share) £54.00(inc VAT) for the first hour then £30.00(inc VAT) per hour after
• Agree with tenant check out date and time appointment
• Instruct inventory provider to attend
• Negotiate with landlord and tenant any disbursement of the security deposit
• Return deposit as agreed with landlord and tenant to relevant parties
• Remit any disputed amount to Scheme for final adjudication
• Unprotect security deposit
• Instruct contractors; obtain quotes; organise repairs /replacement/cost of any broken or missing items

Court Attendance £72.00 (inc VAT) per hour

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
TENANT FEES
BEFORE YOU MOVE IN:
Set up fee (tenant’s share) £114.00 (inc VAT) per tenant
Referencing up to two tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement

Guarantor Fee £66.00 (inc VAT) per guarantor (if required)
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Permitted Occupier Fee £30.00 (inc VAT) per permitted occupier
Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Accompanied Check-in Fee FREE OF CHARGE
Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services

Pet Deposit Returnable additional Security Deposit of £100.00
To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy

DURING YOUR TENANCY:
Amendment Fee £30.00 (inc VAT)
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share) £30.00(inc VAT)
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

ENDING YOUR TENANCY:
Check out Fee (tenant’s share) FREE OF CHARGE
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee £20.00(inc VAT) per reference request
Collating information and preparing a reference for a future landlord or letting agent

OTHER FEES AND CHARGES:
Lost Security Items £12.00 (inc VAT) plus item cost
Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services £20.00 per hour (inc VAT) plus any actual costs incurred
Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate

Late Rent Charge £18.00 (inc VAT) Payable when the rent falls seven days late

Failure to Pay The Last Month Rent £40.00 (inc VAT)

Unpaid Rent / Returned Payments Interest at 8% above Bank of England Base Rate from date due

Professional Cleaning (if required) £20.00 (in VAT) per hour which will be deducted from the Security Deposit
Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
Last updated at 13/08/2018, 4:42 PM by allAgents

Complaints Procedure

No procedure set.
Last updated at 10:49 AM 16/10/2018 by allAgents

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