• Staff picture
    Rebecca
  • Staff picture
    Julie
  • Staff picture
    Shane
  • Staff picture
    Sherrell
  • Staff picture
    Stacey
  • Staff picture
    Kay
  • Staff picture
    Hayley
  • Staff picture
    Scott
  • Staff picture
    Thomas
  • Staff picture
    Kate
  • Staff picture
    Laura
  • Staff picture
    Tom
  • picture is hidden
    Joanne
A truly independent local letting agents and property management company From day one, we had a set idea of what we wanted to achieve with our company. We have always believed that the single most vital ingredient to making our company successful is customer service with constant and never ending improvement. Pinewood was formed in 2004, opening its first office in Chesterfield. We began by offering property management and residential lettings in the Derbyshire area, soon expanding to Sheffiel Read full description...d, South Yorkshire. Five years on, we have established ourselves as a customer friendly letting agents. So from the beginning, we have set out to make sure we offer the highest quality brochures, the latest technology, and constant contact with all our clients and as much advertising as is needed to name just a few. as a go ahead property management company and letting agents, we know ourselves that the devil is in the detail.
Pinewood Properties

33 Holywell Street Chesterfield
Derbyshire
S41 7SA

01246 224286
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Properties for Sale
Properties to Rent

“ Excellent service... ”

Sep 12,2018
Minithumbup
Sherrell
By: 'Rob W'
Sep 12,2018
0 people found
this helpful
As a first time buyer I had no idea what I was doing, I was lost in a world of grief after the death of a family member and searching for a new place to live. It could have been a nightmare, but Sherrell and ...
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Comment on agent fees
Excellent.
Was this helpful? Yes

“ Fantastic service - I know I'm in a safe pair of hands... ”

Sep 11,2018
Minithumbup
Kay
By: 'Emily Williams'
Sep 11,2018
0 people found
this helpful
I have used Pinewood lettings for 5 year under a fully managed contract. Even though my property is only half a mile from where I live, it is important for me to be able to have an agent who can provide a fully managed service. Pinewood ...
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Comment on agent fees
Well worth it
Was this helpful? Yes

“ Professionalism... ”

Sep 06,2018
Minithumbup
Kate
Scott
By: 'Kerry Cunningham-Ravey'
Sep 06,2018
0 people found
this helpful
We have had a wonderful experience with Pinewood Property Lettings. Thorough, highly professional and incredibly helpful with each step of our home rental. Would highly recommend...
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Comment on agent fees
As expected
Was this helpful? Yes

“ Review of the service provided... ”

Aug 30,2018
Minithumbup
Kay
Rebecca
By: 'James Edwards'
Aug 30,2018
0 people found
this helpful
Pinewood chesterfield having been looking after my properties for the last 4 years and I have to say I've been delighted with the service they have provided me. Always on top of everything and couldn't ask for anymore. After having a really bad experience ...
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Comment on agent fees
I find the agent fee’s very reasonable for the service they provide.
Was this helpful? Yes

“ okay... ”

Aug 30,2018
Minithumbup
By: 'Swfc1867'
Aug 30,2018
0 people found
this helpful
good and fast to get us in to the property but took an eternity to get anything do afterwards. Still waiting for a new toilet seat after 9 months of originally asking for one....
read full review
Comment on agent fees
all the Fee's were fair in comparison to the marker.
Was this helpful? Yes

“ Excellent communication, very helpful... ”

Aug 27,2018
Minithumbup
Scott
By: 'Complete cleans'
Aug 27,2018
0 people found
this helpful
Very polite friendly and efficient service, have all the answers to any question asked. Nothing is ever to much trouble, very fpexible when needed...
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Comment on agent fees
Good
Was this helpful? Yes

“ Most of my contact with Rebecca is via email and yet I always feel as though I've had service with a smile and we' be spoken face to face.... ”

Aug 27,2018
Minithumbup
Rebecca
By: 'Alison Summers'
Aug 27,2018
0 people found
this helpful
Rebecca is very professional. She deals with any issues in an efficient,warm, friendly way. She is so reliable it's unreal!! Although we contact each other via email I feel that her service is very personal and I always come away with a smile. ...
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Comment on agent fees
Happy with the fees
Was this helpful? Yes

“ Really helped me out when my tenants struggled to pay! She kept me informed and chased any outstanding rent! Thanks a lot... ”

Aug 24,2018
Minithumbup
Sherrell
By: 'Richard'
Aug 24,2018
0 people found
this helpful
Sherrell has always kept me informed and if I've not been able to talk in the phone she has made sure to email me to let me know what's happening! Thankyou...
read full review
Comment on agent fees
Good discussed my options and went the extra mile to help me.
Was this helpful? Yes

“ Rent arrears... ”

Aug 22,2018
Minithumbup
Sherrell
By: 'Thomas Walsh'
Aug 22,2018
0 people found
this helpful
Sherrell Bannister has sorted a problem tenant rent arrears with her legal knowledge advice at key stages thus keeping all parties happy. My tenant and i have a good relationship because of Sherrell....
read full review
Comment on agent fees
Good fees, I am happy with the fees they charge
Was this helpful? Yes

“ Personal Touch... ”

Aug 22,2018
Minithumbup
Sherrell
By: 'Satisfied Resident'
Aug 22,2018
0 people found
this helpful
I would like to thank Sherrell Bannister for her help in making the end of my tenancy as pain free as possible. A very professional job and well done and if in the future we need an Estate Agents/Letting Agency Pinewood will be 1st ...
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Comment on agent fees
The fees were very reasonable.
Was this helpful? Yes

“ Very satisfied... ”

Aug 21,2018
Minithumbup
Tom
By: 'MrsJS'
Aug 21,2018
0 people found
this helpful
We have actually sold twice now with this agency in the past 2 years and this time in 4 days. I have found all the staff I have dealt with to be competent, polite and professional. I would recommend them to anyone thinking of selling their property....
read full review
Comment on agent fees
Excellent fees as we paid their upfront fee.
Was this helpful? Yes

“ Excellent customer service... ”

Aug 14,2018
Minithumbup
Laura
By: 'Fantastic'
Aug 14,2018
0 people found
this helpful
As a first time renting tenant Laura put me at complete ease and was so polite and trustworthy. Always greeted with a smile and was very knowledgeable. Would absolutely recommend her to anyone....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“ Nothing but positive things to say!... ”

Aug 13,2018
Minithumbup
Kay
Laura
By: 'Alix'
Aug 13,2018
0 people found
this helpful
Lovely people. Very helpful and polite. Got us into our rented property very quickly. Very happy with the customer service we received. Thank you....
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Comment on agent fees
Good
Was this helpful? Yes

“ Tenant request... ”

Aug 13,2018
Minithumbup
Kay
By: 'Neil from Chesterfield'
Aug 13,2018
0 people found
this helpful
Kay has dealt with our tenants for quite a few years now and she is always professional in her approach and thorough in her execution of duties. Correspondence is first rate & always timely. Thank you....
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Comment on agent fees
Agents fees are very fair.
Was this helpful? Yes

“ Excellent Service and Customer Care - Thank you... ”

Aug 09,2018
Minithumbup
Tom
Stacey
By: 'Miss Joy Arme'
Aug 09,2018
1 people found
this helpful
Thanks a million, Tom Alberts, Stacey and Julie. I initially consulted Stacey for Land and Property advice and his valued help has been greatly appreciated. Julie has also proved that dealing with Pinewood is a friendly experience without losing professional acumen. Nice work! Feeling more ...
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Comment on agent fees
Good
Was this helpful? Yes

“ Descusting... ”

Aug 06,2018
Minithumbdown
Sherrell
Stacey
By: 'Maizie'
Aug 06,2018
0 people found
this helpful
1 star is too much! Once they take your money they are no help at all! We moved in and noticed MANY things wrong with the flat ask and ask and ask for them to be sorted but the are LAZY and do nothing about it, ...
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Comment on agent fees
Bad
Was this helpful? Yes

“ REVOLTING LETTING AGENTS... ”

Aug 06,2018
Minithumbdown
Sherrell
Scott
By: 'Joe'
Aug 06,2018
0 people found
this helpful
Poor management, want to bleed you of all your money. Never fix anything when asked, will accuse you of damage of there propertys so make sure u take pictures before hand or better off dont even bother with them! Apparently cant have out bond back ...
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Comment on agent fees
Bad
Was this helpful? Yes

“ Excellent Customer Services... ”

Aug 06,2018
Minithumbup
Sherrell
Hayley
By: 'Mr Turner'
Aug 06,2018
0 people found
this helpful
The whole team at Pineword are excellent, however Sherrell Bannister who deals with the accounts administration and tenant enquires is superb. I have had some difficult tenants and she has dealt with this all in her stride relieving the stress and burden from me. Hayley ...
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Comment on agent fees
Competitive
Was this helpful? Yes

“ Great service... ”

Aug 06,2018
Minithumbup
By: 'R Moss'
Aug 06,2018
0 people found
this helpful
Staff are very helpful and efficient with good local knowledge, I've found the service to be excellent. Would recommend....
read full review
Was this helpful? Yes

“ Efficient services when paying rent every month... ”

Jul 28,2018
Minithumbup
Rebecca
By: 'Michelle Donald'
Jul 28,2018
0 people found
this helpful
Always polite and can answer any queries regarding rent/maintenance issues regarding property. Very happy with Pinewood and would highly recommend to friends and family....
read full review
Comment on agent fees
n/a
Was this helpful? Yes

“ Just great... ”

Jul 25,2018
Minithumbup
Laura
Kate
By: 'Great service provider'
Jul 25,2018
0 people found
this helpful
Just what I needed, responsive, customer focused providing a great local service, great to work with, would highly recommend to others...
read full review
Comment on agent fees
Guess it's what you get charged for these service
Was this helpful? Yes

“ New AST... ”

Jul 24,2018
Minithumbup
Rebecca
By: 'Karen Casey'
Jul 24,2018
1 people found
this helpful
Tennant renewed contract, excellent communication by Rebecca. I had concerns something was missed and she worked quickly to get this resolved, answering all my emails in a very professionally manner....
read full review
Comment on agent fees
I do think they work for me as the owner of a property, so I think they fees are fair,
Was this helpful? Yes

“ Absolute Pleasure... ”

Jul 24,2018
Minithumbup
Julie
By: 'Rebecca Combellack'
Jul 24,2018
0 people found
this helpful
Absolute pleasure working with Julie using the ezine service, always quick and efficient in signing off proofs and a pleasure to talk to. Pinewood are always friendly and happy to help with any queries I have and look forward to continuing our working relationship...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Cannot Thank Them Enough... ”

Jul 24,2018
Minithumbup
Kate
By: 'jason owen'
Jul 24,2018
1 people found
this helpful
Me and my partner found ourselves in the situation where our Landlord had gone Bankrupt and therefore we were facing eviction from his bank. We contacted Pinewood about a property they had advertised and explained our situation and from then on they did everything they ...
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Comment on agent fees
Agents fees were appropriate for the service pinewood provides.
Was this helpful? Yes

“ Giving 100% to both client and customer... ”

Jul 19,2018
Minithumbup
Laura
By: 'Betts'
Jul 19,2018
0 people found
this helpful
Very impressed with the attitude and professionalism of Laura from the first phone call through to the viewing Once viewed and accepted Laura worked tirelessly . Couldn't recommend her enough to others ... a great future ahead ... keep up the good work...
read full review
Comment on agent fees
Excellent
Was this helpful? Yes

“ Pay Increase Query... ”

Jul 18,2018
Minithumbup
Rebecca
By: 'Emilymills'
Jul 18,2018
0 people found
this helpful
Recently our rent was due to be increased. I phoned your branch and was put through to Rebecca. I wasn't very calm and was quite upset, and she was just delightful. She explained why the rent may be increased, and really helped explain things. ...
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Comment on agent fees
Good!
Was this helpful? Yes

“ great service... ”

Jul 16,2018
Minithumbup
Kate
By: 'Golden Lane Housing'
Jul 16,2018
0 people found
this helpful
great support and service from Kate in setting up our company let. Would recommend to potential customers. Quick to respond and always helpful....
read full review
Comment on agent fees
in keeping with others we have worked with
Was this helpful? Yes

“ Maintenance... ”

Jul 15,2018
Minithumbup
Shane
By: 'Maggie'
Jul 15,2018
0 people found
this helpful
I encountered a problem upon moving into new property and Shane was evtremely helpful in sorting out the issue for me. He really went the extra mile, over and above what I expected...
read full review
Comment on agent fees
Ok
Was this helpful? Yes
By: Shane Morgan
Jul 16, 2018
View all comments (1)
Thank you Maggie for the review, I am just glad it was all sorted for you. ...

“ Great experience... ”

Jul 14,2018
Minithumbup
Sherrell
Scott
By: 'Dean'
Jul 14,2018
0 people found
this helpful
My entire experience of renting a property through Pinewood has been a positive one - I've always found the team to be friendly, they are clear in managing expectations and in addition they manage communication well. I have personally dealt with Rachel, Sherrell and ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“ Contractor... ”

Jul 10,2018
Minithumbup
Kay
By: 'Chris coleman'
Jul 10,2018
0 people found
this helpful
I recently got in touch with Kay and she has been very helpful and professional with me , as a contractor it can be quite difficult at times to speak to people that actually want to help and listen , from the first phone call Kay made ...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • S40
  • S41
  • S42
  • S43
  • S44
  • S45
  • S18
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 81% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £70,000
  • Max: £450,000

Letting
  • Min: £0
  • Max: £120,000

ARLA TPOS TDS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
263 1 249 7 40 0 10 0 38 0
Staff picture Rebecca
(180)

Staff picture Julie
(30)

Staff picture Shane
(28)

Staff picture Sherrell
(105)

Staff picture Stacey
(28)

Staff picture Kay
(50)

Staff picture Hayley
(29)

Staff picture Scott
(23)

Staff picture Thomas
(10)

Staff picture Kate
(8)

Staff picture Laura
(4)

Staff picture Tom
(2)

picture is hidden Joanne

Fees

LANDLORD FEES
Deposit Registration Fee (included in fully managed only): £60.00(inc VAT)
• Register landlord and tenant details and protect the security deposit with a Government-authorised Scheme
• Provide the tenant(s) with the Deposit Certificate and Prescribed Information within 30 days of start of tenancy

Additional property visits: £30.00 per hour(inc VAT)(minimum 1 hour)
• To attend for specific requests such as neighbour disputes; more visits are required to monitor the tenancy; or any maintenance-linked visit

Submission of non-resident landlords receipts to HMRC £30.00(inc VAT) quarterly
• To remit and balance the financial return to HMRC quarterly – and respond to any specific query relating to the return from the landlord or HMRC

Arrangement Fee for works: FREE OF CHARGE (managed properties)
• Arranging access and assessing costs with contractor;
• Ensuring work has been carried out in accordance with the specification of works
• Retaining any warranty or guarantee as a result of any works

Arrangement fee for refurbishments over £1000.00 5% of net cost
• Arranging access and assessing costs with contractor;
• Ensuring work has been carried out in accordance with the specification of works
• Retaining any warranty or guarantee as a result of any works

Obtaining more than two contractors quotes £24.00 (inc VAT) per quote

Rent Review Fee £12.00(inc VAT)
• Review rent in accordance with current prevailing market condition and advise the landlord
• Negotiate with tenant
• Direct tenant to make payment change as appropriate
• Update the tenancy agreement
• Serve Section 13 Notice if tenancy is on a rolling monthly basis

Renewal Fee (landlords share) £54.00(inc VAT)
• Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Re-Let Fee £66.00(inc VAT) Payable on each new let.

Checkout Fee - Included on Fully Managed (landlords share) £54.00(inc VAT) for the first hour then £30.00(inc VAT) per hour after
• Agree with tenant check out date and time appointment
• Instruct inventory provider to attend
• Negotiate with landlord and tenant any disbursement of the security deposit
• Return deposit as agreed with landlord and tenant to relevant parties
• Remit any disputed amount to Scheme for final adjudication
• Unprotect security deposit
• Instruct contractors; obtain quotes; organise repairs /replacement/cost of any broken or missing items

Court Attendance £72.00 (inc VAT) per hour

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
TENANT FEES
BEFORE YOU MOVE IN:
Set up fee (tenant’s share) £114.00 (inc VAT) per tenant
Referencing up to two tenants (identity, immigration and visa confirmation, financial credit checks, obtaining references from current or previous employers / landlords and any other relevant information to assess affordability) as well as contract negotiation (amending and agreeing terms) and arranging the tenancy and agreement

Guarantor Fee £66.00 (inc VAT) per guarantor (if required)
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Permitted Occupier Fee £30.00 (inc VAT) per permitted occupier
Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Accompanied Check-in Fee FREE OF CHARGE
Preparing an Inventory and Schedule of Condition of the property, explaining how appliances function and taking meter readings for utilities and services

Pet Deposit Returnable additional Security Deposit of £100.00
To cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy

DURING YOUR TENANCY:
Amendment Fee £30.00 (inc VAT)
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share) £30.00(inc VAT)
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

ENDING YOUR TENANCY:
Check out Fee (tenant’s share) FREE OF CHARGE
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee £20.00(inc VAT) per reference request
Collating information and preparing a reference for a future landlord or letting agent

OTHER FEES AND CHARGES:
Lost Security Items £12.00 (inc VAT) plus item cost
Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services £20.00 per hour (inc VAT) plus any actual costs incurred
Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate

Late Rent Charge £18.00 (inc VAT) Payable when the rent falls seven days late

Failure to Pay The Last Month Rent £40.00 (inc VAT)

Unpaid Rent / Returned Payments Interest at 8% above Bank of England Base Rate from date due

Professional Cleaning (if required) £20.00 (in VAT) per hour which will be deducted from the Security Deposit
Only charged where professional cleaning is necessary to return the property to the same condition as at the start of the tenancy.

IF YOU HAVE ANY QUESTIONS ON OUR FEES, PLEASE ASK A MEMBER OF STAFF
Last updated at 13/08/2018, 4:42 PM by allAgents

Complaints Procedure

No procedure set.
Last updated at 4:42 PM 13/08/2018 by allAgents

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