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    Angela
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    Kate Farmer
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Philip James Partnership

412 Wilmslow RoadWithington Withington, Manchester
Greater Manchester
M20 3BW

0161 434 5007

Nov 30,2016
Minithumbdown
By:
Nov 30,2016
0 people found
this helpful
Absolutely awful for student renters. Our house is damp and mouldy it literally made me ill for months. We have no working fire alarm and no back gate!! We contacted the office regularly but did not receive any assistance for month. Do not trust Kate Farmer or Dan Smith they are both liars. Do not rent from here unless you want to get asthma from a mouldy house :/...
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Comment on agent fees
BAD
Was this helpful? Yes
Oct 06,2016
Minithumbup
By:
Oct 06,2016
0 people found
this helpful
I am in the process of moving out of my flat and a new tenant is taking up the remainder of my tenancy with my previous flatmate. Kate has been a great help, organising the entire changeover, and has been really friendly and approachable throughout. I have found her to be very proactive and organised and it's made the process as smooth as it possibly can be. I would recommend using Philip James for the way they have handled the changeover and I would particularly like to thank Kate for all h...
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Comment on agent fees
The agent's fees are market standard.
Was this helpful? Yes
Sep 15,2016
Minithumbup
By:
Sep 15,2016
0 people found
this helpful
The team at Withington have been great. Kate has been excellent and an integral part of moving into our new home. Her attention to detail, professionalism and willingness to execute all elements of settling into a new home is second to none. Of real note is Kate's ability to go over and above and has made the move so exciting. I thoroughly recommend Kate in any capacity....
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Nov 14,2015
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Nov 14,2015
1 people found
this helpful
I wanted to write this review in order to inform students NOT to rent a property from Phillip James and go elsewhere, moving out and renting off a private landlord has affirmed my feelings that Phillip James are bloody terrible...I can only speak for the Withington Branch, but I would like to share my experiences with them. I was one of 6 individuals who rented a room in a 6 bedroom student house in Fallowfield, Manchester. First of all, before we moved into the property, we were promised that ...
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What agent could do to change your mind?
Deposit return has not been properly explained
Comment on agent fees
Deposit return has not been properly explained
Was this helpful? Yes
By: Philip James Partnership
Nov 25, 2015
View all comments (1)
Thank you for your comments in relation to the time you spent living in one of our managed student properties. We would like to take this opportunity to respond to the various queries you have raised in your review and will hopefully fully explain the situation. Although you may believe that no work was undertaken at the property prior to you moving in, I can assure you that this was not the case. Your landlord completes their own maintenance works as you are aware and they did so prior to y....
Apr 24,2015
Minithumbup
By:
Apr 24,2015
0 people found
this helpful
Trisha at Phillip James has provided an unlimited level of assistance and support throughout our tenancy. Specifically for an incorrect bill from an energy company. Even after leaving the property and the agency, I've been given detailed information and advice! Always friendly, helpful, knowledgable and professional - I may be back to the Agency, one day!...
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Comment on agent fees
We had to pay all of our fees all over again when we signed to continue the lease for a further 9 months with no changes to ours/their circumstances.
Was this helpful? Yes
Feb 19,2015
Minithumbup
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Feb 19,2015
0 people found
this helpful
Just a quick review of how we found the service at phillip james and with yourself. From start to finish we could not of asked for better service off yourself, you explained everything to us, really helpful, very quick and efficient, you knew the answers to our questions very friendly and approachable. Β  Many thanksΒ  Β  Chris Raymond and gary rigbyΒ  Β  Tenants (6 buckley street...
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Jan 30,2015
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Jan 30,2015
0 people found
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Was a very fluid and easy experience originally letting out the property. Pleased with the property itself very functional although not particularly cosy. Have no complaints, would rent with Phillip James again....
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Jan 30,2015
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Jan 30,2015
0 people found
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Agent was helpful and very relaxed. Every time we encountered a problem with the house he fixed it, for example when we couldn't access the basement to turn the electricity back on he sent two guys over who didn't leave until we were satisfied. The house was in a decent state when we arrived and James dealt with any problems with determination....
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Jan 28,2015
Minithumbup
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Jan 28,2015
0 people found
this helpful
The agency have been so helpful every step of the way. Any problem has been sorted quickly, any question has been addressed immediately and they've always been friendly and helpful when we've popped in to the agency to speak to them about something...
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Comment on agent fees
We are students so we didn\'t have to pay agency fees. We pay β€š£20 per month for bills and that was a little pricey but they sort any issues we have with gas/electricity/Internet etc so it\'s been worth it.
Was this helpful? Yes
Jan 27,2015
Minithumbdown
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Jan 27,2015
0 people found
this helpful
Have rented out a student property with Philip James for 4 years. It took some time to get used to the large number of people doing different jobs but were very happy for the first 2 years once it became apparent who did what. They always seem professional and helpful when talking to them and their marketing is good. For more than 2 years though the quality of response times to queries (both trivial and serious) has dropped significantly as has the quality of contractors used and work done. ...
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What agent could do to change your mind?
Reply when they say they will to calls and queries. Use contractor who do what they say they will (work has been charged for that hasn\'t been done or completed properly) and keep landlords informed. Would also be useful to be able to see all correspondences relating to your property as some other agents do..
Comment on agent fees
When problems arose did not feel gave value for money despite fees being less than many others. Fees in fact increased when others\' fee decreased locally
Was this helpful? Yes
Jan 26,2015
Minithumbup
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Jan 26,2015
0 people found
this helpful
Since transferring the letting and management of this student house to the Philip James Partnership last year, I have experienced only competence, professionalism, courtesy and efficiency from all members of staff in all aspects of the letting and management of my property and I can highly recommend their services....
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Comment on agent fees
Competitive.
Was this helpful? Yes
Dec 12,2014
Minithumbup
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Dec 12,2014
0 people found
this helpful
My tenant had ran up significant arrears and despite thinking that I would be asked to write off all or the majority of the money owing I was very impressed with Emma's attitude in tackling the arrears. A payment plan was agreed and virtually all my arrears have now been paid over to me. Emma is a credit to the company....
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Was this helpful? Yes
Dec 09,2014
Minithumbup
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Dec 09,2014
0 people found
this helpful
Kate was extremely helpful throughout the process, she responded promptly to all of my emails and dealt with everything quickly and efficiently. I truly believe that she is an asset to your company and a pleasure to deal with....
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Was this helpful? Yes
Nov 13,2014
Minithumbup
By:
Nov 13,2014
1 people found
this helpful
I used Philip James to organise a let only. The service was excellent from the start to the finish. My property was visited by Angie Christie and given a rental value within 24 hours. Terms and conditions were e mailed to me immediately after our phone conversation. Photographs were then taken quickly and the property was marketed within a week. I was kept up to date with viewings and a tenant was quickly found. I then was kept up to date by Azim who was incredibly efficient, pleasant to deal wi...
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Was this helpful? Yes
Nov 11,2014
Minithumbup
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Nov 11,2014
0 people found
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Moving is normally such a painful process, however Megan made everything clear and easy to understand and was very patient with both my mother and I. Thank you so much for everything and helping me start my new life in Manchester. The Marrons...
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Was this helpful? Yes
Nov 07,2014
Minithumbup
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Nov 07,2014
0 people found
this helpful
Megan has been more than helpful during the moving process. Complete communication was kept at all times and constant reassurance during the process was appreciated. Everything was done quickly and smoothly and could not rate higher. The longest bit of the process was getting a landlords reference from my current estate agents, so that says it all. Thank you greatly to Megan for all her help...
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Comment on agent fees
I thought β€š£275+VAT was very steep, but I had it reduced to β€š£275 which i think was better, and understandable for a Greater Manchester estate agents.
Was this helpful? Yes
Nov 06,2014
Minithumbup
By:
Nov 06,2014
0 people found
this helpful
Azim helped us with a quick turn around, we needed to move in on Sat 1 Nov and we started the process the Monday before but he did what he could to help us get all the information across to him....
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Was this helpful? Yes
Nov 02,2014
Minithumbup
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Nov 02,2014
0 people found
this helpful
James has given us great service from the start with clear lines of communication. any issues we had have been resolved promptly....
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Comment on agent fees
no fees for students - very happy!
Was this helpful? Yes
Oct 26,2014
Minithumbup
By:
Oct 26,2014
0 people found
this helpful
We had a newly renovated premium property to let, and Angie and the guys spent time making sure pictures and information were of the highest standard. It did take a little longer to let than I had hoped at 6 weeks but that was probably just timing the team constantly updated me with feedback and made suggestions to amend the marketing campaign all which resulted in a professional 12 month let. I would use the team again and the fees were better than comparable rivals....
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Comment on agent fees
Pleased with the overall package, good value for money
Was this helpful? Yes
Oct 24,2014
Minithumbup
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Oct 24,2014
0 people found
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Excellent service. Fast, efficient : get results. I have been using their service for the last seven years and highly recommend them....
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Was this helpful? Yes
Oct 11,2014
Minithumbup
By:
Oct 11,2014
0 people found
this helpful
I have recently dealt with Philip James, Wilmslow Road, Withington on a company backed rental. I found them very polite, responsive and informative at all stages of the letting process. The process involved dealing with my company's relocation agent and was executed very promptly by all parties including this agent. There were also a number of questions and items to be raised with the landlord and these were all dealt with very efficiently and practically. All correspondence, e.g. Emails, we're ...
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Was this helpful? Yes
Sep 24,2014
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Sep 24,2014
0 people found
this helpful
It takes ages for Phillip James to fix things in my flat. There have been a number of things that needed to be repair such as the front door handle, the bath, the bathroom floor and after reporting this issues it takes forever for someone to come and fix it. Eventually they came and did the repairs. We did rent the flat with furniture included and the blinds and mattresses are not nice at all but in the pictures they did look great. We still stay in the property because we like the flat but I do...
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Was this helpful? Yes
By: Philip James Management
Sep 26, 2014
View all comments (1)
Dear Lina Firstly, I'm sorry you have not been happy with your service, but I would like to address the points you have raised in order. The door handle repair - was reported 25/07/14 and carried out 06/08/14. The door handle was fully functional but a little loose, so a contractor was sent out to address this within 10 working days after having obtained permission from your landlord. You told us about the leak from the flat above 23/08/14. As I'm sure you can appreciate, we had to contact ....
Jan 29,2013
Minithumbup
By:
Jan 29,2013
0 people found
this helpful
I used the philip james partnership to rent my first flat. I found them really helpful and friendly which was great as I wasn\'t too sure what I needed to have/do. I\'d defo rent from then again and recommend them to any mates....
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Was this helpful? Yes
May 30,2010
Minithumbdown
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May 30,2010
1 people found
this helpful
Awful customer service, slow at repairs, an absolute nightmare....
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By: Mat
Jul 12, 2011
View all comments (2)
I have a wonderful experience with this awful agency. Repair required ages and lots of emails and phone calls and patient. Funny enough, they kept sending the same guy who didn't know how to fix things and insisting that it can't be repaired, while a few months later, another guy identified the problem and fixed it on his first visit. Inspection was rubbish - the guy who does the inspection before anyone moves in has no ideas what he should be looking at or for. There were moulded bread insid....
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Valuation and Fee Performance
100% customers were satisfied with fees 85% accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 1 13 4 0 0 0 0 1 0
Jemma Donnelly - upload your photo Jemma Donnelly
22 reviews

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Mark Lewin - upload your photo Mark Lewin
2 reviews

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Rish Chohan - no image available Rish Chohan
Inspection Supervisor
6 reviews

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Mark Lambley - upload your photo Mark Lambley
7 reviews

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Neil Ryder - upload your photo Neil Ryder
2 reviews

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Angela  - upload your photo Angela
2 reviews

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Azim Kourah - upload your photo Azim Kourah
4 reviews

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Megan Brown - upload your photo Megan Brown
3 reviews

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James Hawley - upload your photo James Hawley
1 reviews

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Patricia Atkinson - upload your photo Patricia Atkinson
3 reviews

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Emma Flynn - no image available Emma Flynn
Credit Controller
4 reviews

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Kate Farmer - upload your photo Kate Farmer
3 reviews

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