50% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
71% lettings fee satisfaction
We are a lettings-only business which has been operating in North and East London for over 20 years. We endeavour to build a rapport with our landlords and their tenants to ensure that the tenancy is a successful one for both parties. Our success in achieving this goal can be measured ...
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We are a lettings-only business which has been operating in North and East London for over 20 years.
We endeavour to build a rapport with our landlords and their tenants to ensure that the tenancy is a successful one for both parties.
Our success in achieving this goal can be measured by the many landlords who have continued to use our services throughout this entire period and the referrals we receive from tenants and landlords alike.
Here at PG Estates we see a successful tenancy not simply as a matter of achieving the highest rent but also ensuring the property is treated respectfully and the tenants feel at home.
We endeavour to build a rapport with our landlords and their tenants to ensure that the tenancy is a successful one for both parties.
Our success in achieving this goal can be measured by the many landlords who have continued to use our services throughout this entire period and the referrals we receive from tenants and landlords alike.
Here at PG Estates we see a successful tenancy not simply as a matter of achieving the highest rent but also ensuring the property is treated respectfully and the tenants feel at home.
Latest Reviews
10th Sep 2019
reviewed by 'Seereene'
30th Aug 2019
reviewed by 'Nina'
20th Aug 2019
reviewed by 'Peter'
23rd Feb 2018
reviewed by 'Julie'
3rd Nov 2017
reviewed by 'Birdy'
15th Apr 2015
reviewed by 'Ricardo'
Opening Hours
Address
PG Estates
66 Brick Lane
Spitalfields,London
Greater London
E1 6RL
020 7375 1515
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £0 | £0 |
| Lettings | 100% | 71% | £690 | £1,640 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 17 | 0 | 12 | 3 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
- E1
- E2
- EC1
- EC2
- E8
- E14
- SE1
- SW1
- SW8
- W8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Sep 10,2019
Sep 10,2019
0
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Thank you very much for all your help in settling my rent. Nancy handled this very well and quickly for me. Will use again....
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Aug 30,2019
Aug 30,2019
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I'm very happy with this company they are very professional and have been managing my properties for 9 months.
N. Sharma...
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Aug 20,2019
Aug 20,2019
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A very good, friendly, reliable, professional letting Agency. They take care of your property and you don`t really need to think about it! I would absolutely recommend them....
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Feb 23,2018
Feb 23,2018
5
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The worst agency I've ever dealt with! Emails are constantly ignored, calls are not returned and most staff members are rude and unprofessional. Avoid at all costs if you're a tenant, they only care about landlords....
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Nov 03,2017
Nov 03,2017
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We have been with PG estates for well over 10 years and have found their services to be extremely thorough and professional. We love abroad and have never had to worry about any aspect of our flat being let. Each member of staff that we have ...
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Comment on agent fees
Agents fees are entirely reasonable considering how much work they do.
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Apr 15,2015
Apr 15,2015
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My experience renting a flat through PG States was great. I would like to thank Nital, Florence, Nancy and Ed for all the attention given and competency provided. Every single problem was quickly address with their support.
I sincerely recommend the PG States for anyone ...
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Jul 15,2014
Jul 15,2014
3
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I've found the level of service from PG Estates nothing less than abhorrent. Emails are consistently not replied to and when they have tried to contact me and my flatmate they have neglected to include one of us on the email. This was the case ...
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Nov 22,2013
Nov 22,2013
1
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I own two flats in Islington which are fully managed by PG estates. Unlike many companies, they offer a hands on personal service where you know your property is being handled efficiently and with care. I would recommend them to anyone as being trustworthy and ...
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Jul 28,2013
Jul 28,2013
0
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We used PGEstate to find a house to rent in December 2012.
We had nothing particular to say about PGEstate until a few days ago:
We had an important issue about water leaking from the guttering into one of the rooms. We contacted PGEstate: a person ...
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Jun 26,2013
Jun 26,2013
0
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I have know PG Estate team for more than 4 years and they are excellent in service and top class professionals who have demonstrated they are genuinely care about their clients (regardless tenants or landlord). Ed Gormley is a great team leader and well respected by ...
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Mar 20,2013
Mar 20,2013
0
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PG Estates was very professional and reactive. The process was quick and transparent. Laura who I have been dealing is very friendly and on top of things....
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Feb 18,2013
Feb 18,2013
1
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We have a number of properties in the Spitalfields / Shoreditch area which have been let and managed by PG Estates since they took over our original agents in 2008. We have always found them to be very effective in dealing with issues in a timely fashion ...
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Feb 14,2013
Feb 14,2013
0
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Extremely helpful and flexible with the whole process of referencing, contract signing and exchanging of keys which made it a very smooth process of moving.
Had a problem with the water pressure when first moved in and they acted and responded quickly.
Everyone who we've ...
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Feb 06,2013
Feb 06,2013
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PG Estates staff members, most of all, Ed Gormley is very helpful, polite and genuinely care for Landlords and tenants. He would keep first class attention and would go out of his ways to help and advise....
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Feb 06,2013
Feb 06,2013
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They are excellent, responsive and communicate effectively, which is very important as I'm often abroad. They always get reasonable quotes for any repair work, and work hard to source good tenants. They offer a much more personable service than many larger/ well known agents....
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Feb 05,2013
Feb 05,2013
0
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Excellent letting agent,
Thoroughly helpful, informative, and caring of tenants needs. First time renting in London and felt very welcome from the moment we viewed the flat. Extremely quick turnover, viewed the flat on a Tuesday and had moved in by the following Sunday. Good ...
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Feb 04,2013
Feb 04,2013
0
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The staff at PG have always done the basics well, i.e. kept the property let at market rate and have ensured timely and accurate payments. In addition, they kept on top of a tricky insurance claim against the neighbours whose plumbing leaked frequently,with ...
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Feb 01,2013
Feb 01,2013
0
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We have found PG Estates to be most efficient, highly competent and very attentive when renting and managing our properties. If there should be any matter arising with regard to a property they are always in prompt communication, and will deal with an issue immediately. ...
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Feb 01,2013
Feb 01,2013
0
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We have for some years let our property through PG Estates, and we have been very pleased with the way they have managed each letting process, and then managed the property during the let. All the employees we have dealt with have been helpful, and ...
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Jan 21,2013
Jan 21,2013
0
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The agents have always been helpful and return my call or email when there is a problem with the house. They also have a very nice handy man that available every time you need help....
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Jan 09,2013
Jan 09,2013
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Ed and the team were very helpful when we first took on the property and accommodated us as we gave notice at our previous flat. Since moving in they have been friendly, helpful and prompt with their correspondence....
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Nov 30,2012
Nov 30,2012
1
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These estate agents are a joke. They could not manage anything with the landlord, they were never on time and they were telling lies all over in order to get me sign the contract as soon as possible. They made me Stay away....
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Oct 13,2012
Oct 13,2012
0
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The agent fully manages my property as I am not based in the UK. They have proven to be excellent in terms of timely responses to issues that have arisen and enlisting the services of reasonably priced plumbers etc. They have also dealt with complaints ...
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Oct 12,2012
Oct 12,2012
0
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I have dealt with a number of estate agents in the Spitalfields area over the past 18 years, none of which come up to the standards of P G Estates. The owner Mr Ed Gormley and his staff are efficient,courteous and thoughtful and many, many ...
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Aug 08,2012
Aug 08,2012
0
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Very efficient service from the PG Estates team all round. Absolutely no complaints, great job!
A couple of instances include fixing the hot water and replacing a washing machine, all done very quickly and without any problems....
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Jul 06,2012
Jul 06,2012
1
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As a landlord who is letting out my own property (which has also been my own home) I need an agent who I can totally trust. PG Estates do everything for me and I can relax knowing that they choose good tenants, have a professional ...
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Jun 30,2012
Jun 30,2012
0
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The best decision we have made was to choose PG Estates, Victoria Collins and her team were a delight. They were not only profesional, as well as very approachable; all of our questions and concern were always heard and taking into consideration. We felt extremely ...
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Jun 06,2012
Jun 06,2012
0
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PG Esates have supported me fantastically well over 8 years letting a property for me in islington. Always attentive and proactive. Just recently when we were changing tenants the whole team worked very quickly to get new tenants, and also really helped in getting all the ...
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Apr 30,2012
Apr 30,2012
0
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It all started with us calling out of office hours and got a quick response by text, telling us to call the office the day after. So first thing in the morning I did just that. We were so lucky to arrange a viewing the ...
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Mar 28,2012
Mar 28,2012
0
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I have used PG Estates for a number of years now to let my property. In all my dealings with PG Estates, I have always had a great service - which is to find suitable tenants quickly. The process is always professional, the advice genuine, ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaints Handling Policy
Our complaints policy
We are committed to providing a high-quality lettings service. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We have nine weeks to consider your complaint. If we have not resolved it within this time you may complain to the Property Ombudsman.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to the office manager, who will review your complaint and speak to any relevant member of staff who has dealt with you. She will do this within 15 days of sending you the acknowledgement letter and will send you a detailed written reply to your complaint, including her suggestions for resolving the matter.
3. At this stage, if you are still not satisfied, you should contact us again and we will arrange for Ed Gormley (the director of the company) to review the decision.
4. We will write to you within 15 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
5. If you are still not satisfied, you can then contact the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
about your complaint. Normally, you will need to bring a complaint to the Property Ombudsman (www.tpos.co.uk.) within six months of receiving a final written response from us about your complaint (or you becoming aware of it). For further information, you should contact the Property Ombudsman on 01722 333 306 or at [email protected]
Last updated at 2:37 PM 15/03/2014 by ed gormley
Our complaints policy
We are committed to providing a high-quality lettings service. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us with the details. We have nine weeks to consider your complaint. If we have not resolved it within this time you may complain to the Property Ombudsman.
What will happen next?
1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
2. We will then investigate your complaint. This will normally involve passing your complaint to the office manager, who will review your complaint and speak to any relevant member of staff who has dealt with you. She will do this within 15 days of sending you the acknowledgement letter and will send you a detailed written reply to your complaint, including her suggestions for resolving the matter.
3. At this stage, if you are still not satisfied, you should contact us again and we will arrange for Ed Gormley (the director of the company) to review the decision.
4. We will write to you within 15 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
5. If you are still not satisfied, you can then contact the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
about your complaint. Normally, you will need to bring a complaint to the Property Ombudsman (www.tpos.co.uk.) within six months of receiving a final written response from us about your complaint (or you becoming aware of it). For further information, you should contact the Property Ombudsman on 01722 333 306 or at [email protected]
