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    Victoria Collis
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    Nital Bhudia
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    Nita Bhudia
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    Laura Norris
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    Nancy Alabo
We are a lettings-only business which has been operating in North and East London for over 20 years. We endeavour to build a rapport with our landlords and their tenants to ensure that the tenancy is a successful one for both parties. Our success in achieving this goal can be measured by the many landlords who have continued to use our services throughout this entire period and the referrals we receive from tenants and landlords alike. Here at PG Estates we see a successful tenancy not simply Read full description...as a matter of achieving the highest rent but also ensuring the property is treated respectfully and the tenants feel at home.
PG Estates

66 Brick Lane Spitalfields, London
Greater London
E1 6RL

020 7375 1515

Apr 15,2015
Minithumbup
By:
Apr 15,2015
0 people found
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My experience renting a flat through PG States was great. I would like to thank Nital, Florence, Nancy and Ed for all the attention given and competency provided. Every single problem was quickly address with their support. I sincerely recommend the PG States for anyone keen to rent a property with a solid company. All the best!...
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Jul 15,2014
Minithumbdown
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Jul 15,2014
0 people found
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I've found the level of service from PG Estates nothing less than abhorrent. Emails are consistently not replied to and when they have tried to contact me and my flatmate they have neglected to include one of us on the email. This was the case with a renewal email where my flatmate had no idea it had been sent until 10 days later when I was able to tell her after I'd both been travelling for business. When I said I wanted to leave I was given no guidance, no reply to an email asking for guida...
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Nov 22,2013
Minithumbup
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Nov 22,2013
1 people found
this helpful
I own two flats in Islington which are fully managed by PG estates. Unlike many companies, they offer a hands on personal service where you know your property is being handled efficiently and with care. I would recommend them to anyone as being trustworthy and highly efficient. They go the extra mile to add value to their service and every member of staff I have dealt with from management,accounts and the maintenance side of things have been really excellent. They take all the hassle and worry...
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Jul 28,2013
Minithumbup
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Jul 28,2013
0 people found
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We used PGEstate to find a house to rent in December 2012. We had nothing particular to say about PGEstate until a few days ago: We had an important issue about water leaking from the guttering into one of the rooms. We contacted PGEstate: a person was sent on the day we reported the issue, and the problem was fixed a few days after that. We really appreciated the excellent reactivity, and would like to thank PGEstate for that....
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Jun 26,2013
Minithumbup
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Jun 26,2013
0 people found
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I have know PG Estate team for more than 4 years and they are excellent in service and top class professionals who have demonstrated they are genuinely care about their clients (regardless tenants or landlord). Ed Gormley is a great team leader and well respected by his team and his clients on his dedication and drive to be best in class for what they do....
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Mar 20,2013
Minithumbup
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Mar 20,2013
0 people found
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PG Estates was very professional and reactive. The process was quick and transparent. Laura who I have been dealing is very friendly and on top of things....
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Feb 18,2013
Minithumbup
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Feb 18,2013
1 people found
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We have a number of properties in the Spitalfields / Shoreditch area which have been let and managed by PG Estates since they took over our original agents in 2008. We have always found them to be very effective in dealing with issues in a timely fashion and ensuring both we and the tenants are kept abreast of what is happening. PG Estates have also been very good at ensuring we have minimal void periods and market level rents. We feel the rates they charge are very reasonable and in a crowded m...
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Feb 14,2013
Minithumbup
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Feb 14,2013
0 people found
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Extremely helpful and flexible with the whole process of referencing, contract signing and exchanging of keys which made it a very smooth process of moving. Had a problem with the water pressure when first moved in and they acted and responded quickly. Everyone who we\'ve dealt with have been friendly and conscious to help out as much as possible with our requests/problems! Overall, had a very good experience with PG Estates, would recommend them to anyone....
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Feb 06,2013
Minithumbup
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Feb 06,2013
0 people found
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PG Estates staff members, most of all, Ed Gormley is very helpful, polite and genuinely care for Landlords and tenants. He would keep first class attention and would go out of his ways to help and advise....
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Feb 06,2013
Minithumbup
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Feb 06,2013
0 people found
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They are excellent, responsive and communicate effectively, which is very important as I\'m often abroad. They always get reasonable quotes for any repair work, and work hard to source good tenants. They offer a much more personable service than many larger/ well known agents....
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Feb 05,2013
Minithumbup
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Feb 05,2013
0 people found
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Excellent letting agent, Thoroughly helpful, informative, and caring of tenants needs. First time renting in London and felt very welcome from the moment we viewed the flat. Extremely quick turnover, viewed the flat on a Tuesday and had moved in by the following Sunday. Good management team, our shower pressure wasn\'t working properly and it got fixed the next day. Overall positive feedback, myself and my girlfriend would highly recommend PG estates....
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Feb 04,2013
Minithumbup
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Feb 04,2013
0 people found
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The staff at PG have always done the basics well, i.e. kept the property let at market rate and have ensured timely and accurate payments. In addition, they kept on top of a tricky insurance claim against the neighbours whose plumbing leaked frequently,with the result that repairs were comppleted at no cost to me....
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Feb 01,2013
Minithumbup
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Feb 01,2013
0 people found
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We have found PG Estates to be most efficient, highly competent and very attentive when renting and managing our properties. If there should be any matter arising with regard to a property they are always in prompt communication, and will deal with an issue immediately. PG Estates have always found good, reliable tenants. Highly recommended....
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Feb 01,2013
Minithumbup
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Feb 01,2013
0 people found
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We have for some years let our property through PG Estates, and we have been very pleased with the way they have managed each letting process, and then managed the property during the let. All the employees we have dealt with have been helpful, and the systems that PG Estates use has kept us informed of what is going on. If something needed to be done we were quickly informed and the problem was sorted in good time and at reasonable cost....
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Jan 21,2013
Minithumbup
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Jan 21,2013
0 people found
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The agents have always been helpful and return my call or email when there is a problem with the house. They also have a very nice handy man that available every time you need help....
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Jan 09,2013
Minithumbup
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Jan 09,2013
0 people found
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Ed and the team were very helpful when we first took on the property and accommodated us as we gave notice at our previous flat. Since moving in they have been friendly, helpful and prompt with their correspondence....
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Nov 30,2012
Minithumbdown
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Nov 30,2012
0 people found
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These estate agents are a joke. They could not manage anything with the landlord, they were never on time and they were telling lies all over in order to get me sign the contract as soon as possible. They made me Stay away....
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Oct 13,2012
Minithumbup
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Oct 13,2012
0 people found
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The agent fully manages my property as I am not based in the UK. They have proven to be excellent in terms of timely responses to issues that have arisen and enlisting the services of reasonably priced plumbers etc. They have also dealt with complaints anout my tenants from neighbours in an efficient and effective way. I have been with them for over 3 years with a couple of changes of tenants and the property has only been empty for a few days between lets. Highly recommended for peace of mind...
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Oct 12,2012
Minithumbup
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Oct 12,2012
0 people found
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I have dealt with a number of estate agents in the Spitalfields area over the past 18 years, none of which come up to the standards of P G Estates. The owner Mr Ed Gormley and his staff are efficient,courteous and thoughtful and many, many times have gone the extra mile to help me. His staff are excellent and always answer the phone or return my calls promptly and very importantly any payments of deposits etc .are also made very quickly. P G Estates is relatively small,so one has the real ad...
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Aug 08,2012
Minithumbup
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Aug 08,2012
0 people found
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Very efficient service from the PG Estates team all round. Absolutely no complaints, great job! A couple of instances include fixing the hot water and replacing a washing machine, all done very quickly and without any problems....
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Jul 06,2012
Minithumbup
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Jul 06,2012
1 people found
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As a landlord who is letting out my own property (which has also been my own home) I need an agent who I can totally trust. PG Estates do everything for me and I can relax knowing that they choose good tenants, have a professional inventory carried out at the beginning of the contract, remind the tenants if they forget to pay their monthly rent, answer all their questions (even the stupid ones like \'how do I turn on the heating?\') They understand that graduate tenants sometimes don\'t know m...
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Jun 30,2012
Minithumbup
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Jun 30,2012
0 people found
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The best decision we have made was to choose PG Estates, Victoria Collins and her team were a delight. They were not only profesional, as well as very approachable; all of our questions and concern were always heard and taking into consideration. We felt extremely happy during the whole process, and would definitely recommend it to our friends....
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Jun 06,2012
Minithumbup
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Jun 06,2012
0 people found
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PG Esates have supported me fantastically well over 8 years letting a property for me in islington. Always attentive and proactive. Just recently when we were changing tenants the whole team worked very quickly to get new tenants, and also really helped in getting all the small things sorted. Victoria and nital worked hard to ensure a seamless change. Thanks very much, i would always recommend pg estates....
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Apr 30,2012
Minithumbup
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Apr 30,2012
0 people found
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It all started with us calling out of office hours and got a quick response by text, telling us to call the office the day after. So first thing in the morning I did just that. We were so lucky to arrange a viewing the same day. Went to the viewing and met a very sympathetic and professional agent. I\'ve met a couple of agents before, but this service was second to none. Very calm, factual and polite. We immediately knew, that even if we did not get this particular apartment, we would stic...
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Mar 28,2012
Minithumbup
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Mar 28,2012
0 people found
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I have used PG Estates for a number of years now to let my property. In all my dealings with PG Estates, I have always had a great service - which is to find suitable tenants quickly. The process is always professional, the advice genuine, but above all it is conducted in a personal manner....
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Mar 09,2012
Minithumbup
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Mar 09,2012
0 people found
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I found PG Estates to be very helpful and efficient when it came to our tenancy which we took up in late 2011. The service provided was first class ands till continues to be to this day. PG Estates handled everything quickly, efficiently and professionally and even when there were problems on moving in day they were on hand to solve the crisis. I find them to be an extrememly capable and friendly/profressionaly outfit who solve any queries and problems very quickly upon asking which takes all th...
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Feb 28,2012
Minithumbup
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Feb 28,2012
0 people found
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We found PG Estates after a terrible ordeal of our flat falling through last minute with another agency (David St James who I would profusely not recommend., they still havent paid our money back it's been three weeks..). Victoria at PG estates was aware of the last minute situation and within the same day of viewing we had already put in an offer and Victoria had managed to approve this with the landlord even though he was not in the country. Usually it takes agents a few days to contact the...
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Feb 28,2012
Minithumbup
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Feb 28,2012
0 people found
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I would highly recommend PG Estates. They are true professionals and 'real people' who enjoy helping find the right home for you, they are available to speak to when you need them and go the 'extra mile' to ensure both the Landlord and Tennant is happy. If there are any issues they are dealt with in a prompt manner, by their experienced and professional team. If all Lettings Agents were as attentive and responsive as PG Estates, the whole tenancy experience would be delightful. Thank y...
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Areas covered
  • E1
  • E2
  • EC1
  • EC2
  • E8
  • E14
  • SE1
  • SW1
  • SW8
  • W8
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
13 0 12 2 0 0 0 0 1 0
Victoria Collis - upload your photo Victoria Collis
8 reviews

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Nital Bhudia - upload your photo Nital Bhudia
8 reviews

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Nita Bhudia - upload your photo Nita Bhudia
1 reviews

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Laura Norris - upload your photo Laura Norris
4 reviews

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Nancy Alabo - upload your photo Nancy Alabo
2 reviews

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Fees

PG Estates charges all prospective tenants £150 for the first tenant and £50 for all subsequent tenants to cover any costs associated with the process of moving into the property.
Last updated at 2:37 PM 15/03/2014 by ed gormley

Complaints Procedure

Complaints Handling Policy

Our complaints policy
We are committed to providing a high-quality lettings service. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details. We have nine weeks to consider your complaint. If we have not resolved it within this time you may complain to the Property Ombudsman.

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally involve passing your complaint to the office manager, who will review your complaint and speak to any relevant member of staff who has dealt with you. She will do this within 15 days of sending you the acknowledgement letter and will send you a detailed written reply to your complaint, including her suggestions for resolving the matter.

3. At this stage, if you are still not satisfied, you should contact us again and we will arrange for Ed Gormley (the director of the company) to review the decision.

4. We will write to you within 15 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

5. If you are still not satisfied, you can then contact the:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
about your complaint. Normally, you will need to bring a complaint to the Property Ombudsman (www.tpos.co.uk.) within six months of receiving a final written response from us about your complaint (or you becoming aware of it). For further information, you should contact the Property Ombudsman on 01722 333 306 or at admin@tpos.co.uk
Last updated at 2:37 PM 15/03/2014 by ed gormley

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