• Wendy Peterman
    Wendy Peterman
  • Rory Gallagher
    Rory Gallagher
  • Melissa Freitas
    Melissa Freitas
  • Garry Hughes
    Garry Hughes
  • Karen Antoniou
    Karen Antoniou
  • upload your photo
    Maria Dutton
  • claim your profile
    Amar Khennache
  • claim your profile
    Magda Polenska
Petermans was established in 1962 by brothers Sidney and Warner Peterman. Today the company is run by cousins Howard Peterman and Wendy Peterman. Howard resides in the Edgware Office and Wendy runs the Herne Hill office. Not only have the directors grown up within the property industry but both offices have long term members of staff, most of whom have over 7 years’ service. Over the years we have developed as a company providing a personal, efficient and honest approach to all our vendors, la Read full description...ndlords, applicants and contractors.
Petermans

63-65 Herne Hill Herne Hill, London
Greater London
SE24 9NE

020 7733 5454
Nov 05,2017
Minithumbup
Melissa Freitas
By: 'Ian Turnbull'
Nov 05,2017
1 people found
this helpful
Peterman's handled the sale of my flat and the purchase of my new flat well. Their knowledge of the local market was sound, and they gave pragmatic advice based on this in terms of asking price/ strategy etc. Melissa was straightforward and pleasant to deal with, and did a lot of work behind the scenes to ensure solicitors and others in the transactions, as well as myself, were doing what was required to complete the transaction. Overall the process was managed very well, and a good outc...
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Comment on agent fees
Reasonable and comparative percentage for the area.
Was this helpful? Yes
Oct 27,2017
Minithumbup
Melissa Freitas
Wendy Peterman
By: 'Peter Turner MBE'
Oct 27,2017
0 people found
this helpful
All the staff in the office were delightful. Though Melissa and Wendy were our main contacts. The sale was not as straightforward as we had thought and they could not have been more helpful. They were practical and helped us work out solutions. They were also the perfect conduit when we needed it with both sets of solicitors. We couldn't recommend them highly enough. A totally professional service throughout....
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Was this helpful? Yes
Oct 24,2017
Minithumbdown
Melissa Freitas
By: 'AAAA'
Oct 24,2017
0 people found
this helpful
Very thorough and professional service. Melissa showed a lot of patience in finding us the right place and guided us through the purchase process very well....
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Was this helpful? Yes
Oct 18,2017
Minithumbup
Melissa Freitas
By: 'Jo and Matt'
Oct 18,2017
1 people found
this helpful
We were very pleased with the experience of selling our flat through Petermans. We found them professional and friendly, communication was always easy and prompt, and we felt very comfortable leaving keys with them to manage the viewings. Melissa, in particular, was very helpful and worked hard to make sure we were kept up to date with everything, and to help move the sale process along. We feel they definitely helped to make the sale a pretty smooth and quick process....
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Comment on agent fees
Comparable with other local agents and definitely more than the online agents, but we were very pleased with the level of communication and professionalism of Petermans.
Was this helpful? Yes
By: Wendy Peterman
Oct 18, 2017
View all comments (1)
Hi Jo and Matt, thank you for your comments. As you know we always strive to give our vendors and our buyers a smooth and stress free sale. As you put, communication is key to this and I am glad you feel we achieved that level of service for you. ...
Oct 16,2017
Minithumbup
Melissa Freitas
By: 'Emma'
Oct 16,2017
1 people found
this helpful
Petermans handled the sale of my parents flat in Herne Hill and their service, and particularly that of Melissa Freitas, was exemplary. It was a very stressful time and luckily for me I had Melissa looking after my sale - always super-efficient, polite and positive, she kept me up-to-date and ensured that it ran as smoothly as possible. She always went the extra mile and I can never recommend her highly enough....
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Comment on agent fees
Good
Was this helpful? Yes
By: Wendy Peterman
Oct 16, 2017
View all comments (1)
Hi Emma, thank you for your comments. It means a great deal to all of us that you had a good experience. The team here, especially Melissa are grateful for your kind comments. Its nice to know we are appreciated! Hope all goes well for you in the future. ...
Oct 11,2017
Minithumbup
By: 'Tiffany'
Oct 11,2017
1 people found
this helpful
Really enjoyed renting with Petermans. Hugely professional and a very fair service. All the workers from the handyman to the plumbers and office workers were exceptionally nice. Someone has created a great culture and it has filtered down to the clients. Renting can be daunting but I felt really safe and secure with them.Thank you very much for providing a great service and always being on hand for advice. I can't recommend them highly enough....
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Comment on agent fees
Fine.
Was this helpful? Yes
Oct 11,2017
Minithumbup
Melissa Freitas
By: 'NJ'
Oct 11,2017
0 people found
this helpful
We bought our 1st home through Petermans. Melissa Freitas was the agent we communicated with and she was very professional and also helped us to view the property multiple times before the exchange of contracts. Melissa kept us updated on the progress, and was very quick to reply to all our emails / queries and personally liaised with the seller and solicitors, which helped us exchanging contracts in just over two months. As this was our 1st buy, we requested Melissa to suggest Solicitors, and...
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Was this helpful? Yes
Aug 31,2017
Minithumbup
Garry Hughes
By: 'Shirin'
Aug 31,2017
0 people found
this helpful
Garry from Petermans did an awesome job in helping us with our first home in London. His caring, excellent communication and fairness were demonstrated right from the beginning. We highly recommend Mr. Garry Hughes to anyone looking to rent, or leave their property in safe hands to manage....
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Was this helpful? Yes
Aug 28,2017
Minithumbup
Garry Hughes
Karen Antoniou
By: 'Renaissance Management'
Aug 28,2017
0 people found
this helpful
We have rented several properties through Petermans over the last 3 years and have received nothing but the highest quality of service. All members of the lettings team have gone above and beyond to assist with any problems or concerns we have encountered. Gary Hughes is extremely helpful throughout the entire process of renting. Karen Antonio is always helpful with all aspects of the property management. I would recommend the services of Petermans to manage and rent any property. Petermans take...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 26,2017
Minithumbup
Rory Gallagher
Karen Antoniou
By: 'Ross'
Aug 26,2017
0 people found
this helpful
After renting properties managed by Petermans for four years I have received nothing but the highest quality of service. All members of the lettings team have gone above and beyond to assist with any problems or concerns regarding both of the properties I have resided in. Karen and Rory were extremely helpful when I experienced problems with one landlord and found us a new property to reside in during a very stressful period for my partner and myself. I can not thank Petermans enough for all the...
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Comment on agent fees
Fees were fair and reasonable.
Was this helpful? Yes
Aug 23,2017
Minithumbup
Wendy Peterman
Garry Hughes
By: 'OliD'
Aug 23,2017
1 people found
this helpful
Our experience with Petermans has been exceptional. The personalized service from the family run team is much improved on our experience with other estate agents. They provide excellent advice, transparency and great communication about our property. They genuinely seem to care about us, and as importantly, our property. Wendy has been an excellent adviser to us, and Garry has been first rate as our point of contact on lettings. We highly recommend Petermans in the Herne Hill and surrounding are...
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Comment on agent fees
The fees have been very reasonable and competitive, we are very happy with them.
Was this helpful? Yes
By: Wendy Peterman
Aug 24, 2017
View all comments (1)
Thank you for your kind comments. We always try to give the best service and go the extra mile for both Landlords and Vendors as well as our Tenants and Buyers. Its rewarding and also motivating to all of us know we more than satisfied your expectations. ...
Aug 22,2017
Minithumbup
Garry Hughes
By: 'Stuart Molyneaux'
Aug 22,2017
0 people found
this helpful
Been renting through Peterman's since 2009 and dealing with mainly Garry. His aways presses hard when finding tenants (with a record of finding tenants within 3hrs of him having the property! Could ask for more.)...
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Was this helpful? Yes
Aug 21,2017
Minithumbup
Garry Hughes
Karen Antoniou
By: 'Property Owner'
Aug 21,2017
1 people found
this helpful
Gary and Karen are the best agents I have worked with. They and Petermans deliver an excellent service. I can relax knowing they are part of the Herne Hill community and really care about making the renting experience works for both owner and tenant....
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Comment on agent fees
OK
Was this helpful? Yes
Aug 21,2017
Minithumbup
Karen Antoniou
Garry Hughes
By: 'LC on Herne Hill'
Aug 21,2017
0 people found
this helpful
I have been a Peterman's Tenant for two and a half years and from the very beginning have been impressed. So much so that they provide added value to my tenancy and are an incentive to stay in my current flat. It is the fast and efficient responsiveness that is so unusual and worthy of appreciation. Having a phone call the same day to arrange a repair when you report a faulty tap is extremely reassuring. Thank you to the whole team!...
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 18,2017
Minithumbup
Karen Antoniou
By: 'Mark Rowntree'
Aug 18,2017
1 people found
this helpful
Myself and three other guys (top lads!) rented a place in Herne Hill from Petermans for almost 5 years. We didn't have any problem with Petermans or any of their agents. They were always responsive to queries and issues and their handyman was an absolute star - getting to the flat to resolve problems quickly and ordering spare parts for us as soon as he could. I actually locked myself of the flat one time when my friends were all away and Petermans snet one of their guys round to let me in. Abso...
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Comment on agent fees
Industry standard - fair.
Was this helpful? Yes
Jul 19,2017
Minithumbup
Melissa Freitas
By: 'The Benthams'
Jul 19,2017
0 people found
this helpful
We bought our new family home through Petermans and they were a great agent! Melissa Freitas, who dealt with us, was very professional and kind, keeping us continually updated on progress and personally chasing up the agents and solicitors in the long, complicated chain as she understood our urgency with a baby on the way. She worked closely together with our selling agent to ensure we did not lose our buyers and her brilliant communication and negotiation skills made the purchase possible. Than...
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 19,2017
Minithumbup
Amar Khennache
Wendy Peterman
By: 'Anna D'
Jul 19,2017
1 people found
this helpful
Amar was fantastically helpful and supportive throughout the whole process. We had a few delays along the way (with solicitors) but he helped keep things smooth and calm. Wendy was also friendly and helpful throughout. We love our new place so far - thanks!!...
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 03,2017
Minithumbup
Amar Khennache
Wendy Peterman
By: 'Nathan'
Jul 03,2017
0 people found
this helpful
After a misunderstanding at the start of the process Amar, Wendy and the team worked hard to make sure the sale went through. They offered a very personal and courteous service....
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Was this helpful? Yes
Jun 30,2017
Minithumbup
Wendy Peterman
By: 'Helen 31'
Jun 30,2017
1 people found
this helpful
Wendy was always reliable, practical, creative and positive. Her local knowledge and contacts were invaluable. My move had myriad complications! She navigated us safely through some very choppy waters- and I'm still sane! A heartfelt Thank you. I'd recommend her to anyone....
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Comment on agent fees
very fair
Was this helpful? Yes
By: Wendy Peterman
Aug 25, 2017
View all comments (1)
Helen thank you for your kind comments. We always strive to excell and in this case I think we all came through. It was a delight to get to know you over the time we worked for you and I am glad we gave you the service you had hoped for. ...
Jun 21,2017
Minithumbup
Melissa Freitas
By: 'Emma Norton'
Jun 21,2017
0 people found
this helpful
Melissa was very helpful throughout the buying process and worked to keep lines of communication open between ourselves as buyers and the property vendors....
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Was this helpful? Yes
By: Wendy Peterman
Jun 23, 2017
View all comments (1)
Emma thank you for your kind review. We strive to ensure all our clients have constant and correct information. We always aim to give the best service possible. ...
Apr 26,2017
Minithumbup
Melissa Freitas
Wendy Peterman
By: 'Frank'
Apr 26,2017
0 people found
this helpful
Overall I was very pleased with Petermans. Throughout the process Melissa was friendly, responsive to any questions I had, and helpful. I also felt that Melissa also gave me good advice about my property and offers I received. I would recommend Petermans to anyone looking to buy or sell in the area....
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Comment on agent fees
I thought the fees were good value for the work Petermans did.
Was this helpful? Yes
Apr 20,2017
Minithumbup
Wendy Peterman
Melissa Freitas
By: 'Mimi H'
Apr 20,2017
0 people found
this helpful
I appointed Petermans in the sale of my flat in Denmark Hill. Being a long-established local business, they have very good knowledge of the properties in the area and were able to market it successfully in a tricky time of the year (soon after brexit vote). They handled the viewings very smoothly, and I was kept informed of the feedback and progress regularly. Wendy and Melissa were particularly helpful, and were always cheerful and encouraging, making me feel like a valued customer all the way ...
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Comment on agent fees
Very good value.
Was this helpful? Yes
By: Wendy Peterman
Apr 20, 2017
View all comments (1)
Thank you for your comments Mimi. We always try to give the best customer experience and make our customers feel valued. Its nice to know we gave you a good experience. Good luck in your new home and for the future! ...
Mar 20,2017
Minithumbup
Melissa Freitas
By: 'Olney and Ivana'
Mar 20,2017
1 people found
this helpful
Melissa Frietas at Petermans Hern Hill office really help up when we were look to purchase our new family flat. We were very undecided about the property and requested to see the flat about 5 times. Melissa was always accommodating and professional. We will definitely use again in the future...
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Comment on agent fees
Really happy with the service we received and will recommend to our friends.
Was this helpful? Yes
Mar 13,2017
Minithumbup
By: 'Stavros'
Mar 13,2017
0 people found
this helpful
Melissa was professional and pro-active throughout the process of my purchase of a house they were selling as well as being responsive and accommodating to our requests....
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Was this helpful? Yes
Feb 22,2017
Minithumbup
Garry Hughes
Karen Antoniou
By: 'Artmoz'
Feb 22,2017
1 people found
this helpful
It's been an absolute pleasure to deal with the staff at Petermans. They are friendly and have dealt in a professional way to any problem during my tenancy of nearly 5 years at one of their properties. I'm satisfied with my experience with them and I recommend Petermans to other users....
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Was this helpful? Yes
Feb 09,2017
Minithumbup
Wendy Peterman
Melissa Freitas
By: 'cb1'
Feb 09,2017
0 people found
this helpful
Wendy and her team were very professional and easy to deal with. We always felt that they were doing everything they could to find a buyer and get the sale completed to our timescales - both of which they did quickly. This is our second experience of Petermans and we received the same excellent service both times....
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Comment on agent fees
Fees were very competitive.
Was this helpful? Yes
Feb 08,2017
Minithumbup
Wendy Peterman
Wendy Peterman
By: 'Caroline Clark'
Feb 08,2017
0 people found
this helpful
I found Wendy Peterman to be very committed and focused to, not only the nuts and bolts of the sale of my property, but the nuances and sensitivities of negotiation, giving fair advice, and never 'sugaring the pill' or being inappropriately optimistic. It turned this house-selling process, a process which is legendary in its stresses and disappointments, and one which I was personally dreading, into one that was bearable and even interesting. I always felt that my interests were attended to; my...
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Comment on agent fees
Rather high percentage for fees quoted at first, but it turned out the percentage was negotiable in my case.
Was this helpful? Yes
By: Wendy Peterman
Feb 08, 2017
View all comments (1)
Hi Caroline, thank you for so much for your kind review. We always try to ensure that our Vendors have the most stress free experience and pride ourselves on our knowledge not only of the area and market but the actual sales process. I am glad you feel we gave you a great service. ...
Jan 30,2017
Minithumbup
Wendy Peterman
By: 'Christian Torres'
Jan 30,2017
0 people found
this helpful
Fantastic service, advice and reminders from the team at Petermans - particularly Wendy and Ben. Thank you for making buying so straight forward and hassle-free....
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Was this helpful? Yes
Dec 16,2016
Minithumbup
Rory Gallagher
By: 'Suzanne M'
Dec 16,2016
0 people found
this helpful
The staff at Petermans are unfailingly approachable, polite and helpful. They helped us to find a lovely rental place quickly, and were very flexible regarding our move requirements. The administration of the letting was completed smoothly with no problems. Petermans are always very easy to deal with, and communicate very clearly and responsively at all times. I would recommend them as a lettings agency without reservation. Special mention to Rory (and Garry) who were a pleasure to deal with...
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Comment on agent fees
The Agent's fees were in line with what we expected.
Was this helpful? Yes
Dec 14,2016
Minithumbup
By: 'Linda'
Dec 14,2016
0 people found
this helpful
All the staff have been of a high standard. Extremely pleasant, very helpful and efficient. I've been using Petermans for about 20 years and will continue to do so....
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Comment on agent fees
Fair and reasonable
Was this helpful? Yes
Areas covered
  • SE24
  • SE5
  • SE22
  • SE13
  • SW2
  • HA8
  • HA7
  • NW7
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 80% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£34,300
  • Max: Β£750,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 0 10 2 17 0 11 1 0 0
Wendy Peterman Wendy Peterman
Managing Director
19 reviews

About Wendy Wendy has been the Managing Director of Petermans, an independent family business since 2004. The ethos that she brings is 'Excellence comes as Standard'. We are committed to delivering satisfaction t View full profile
Rory Gallagher Rory Gallagher
Lettings Negotiator
4 reviews

About Rory No description set View full profile
Melissa Freitas Melissa Freitas
Senior Sales Negotiator
12 reviews

About Melissa No description set View full profile
Garry Hughes Garry Hughes
Lettings Manager
7 reviews

About Garry No description set View full profile
Karen Antoniou Karen Antoniou
Property Manager
6 reviews

About Karen No description set View full profile
Maria Dutton - no image available Maria Dutton
Administrator
0 reviews

About Maria No description set View full profile
Amar Khennache Amar Khennache
Sales Negotiator
2 reviews

About Amar No description set View full profile
Magda Polenska - upload your photo Magda Polenska
Administrator
0 reviews

About Magda No description set View full profile

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Last updated at 9:51 AM 27/01/2017 by allAgents

Complaints Procedure

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Last updated at 9:51 AM 27/01/2017 by allAgents

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