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    Catherine Livingstone
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    Anne-Marie Spence
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    Phil
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Peter Lane & Partners

10 The Pavement St Ives
Cambridgeshire
PE27 5AD

01480 460800

Jan 27,2015
Minithumbup
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Jan 27,2015
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I brought my 1st house through Peter Lane and mostly dealt with Anne-Marie. I couldn't be happier with the service I received from Peter Lane and in particular Anne-Marie. She was extremely helpful, even when things were not exactly her job to do, i.e. helping me chase my solicitors when I was having trouble contacting them. She kept me in the loop of what was going on at all times, in fact I think I spoke to her more than I did my own solicitor. Without her help the whole process would have bee...
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Jan 16,2015
Minithumbup
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Jan 16,2015
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I dealt with several staff members, but Catherine was the 'lead' person. She was always positive and very quick to respond to queries, and they all gave an efficient service. My sale took 8 months from start to finish but that was due mainly to the buyers who were undecided about moving. The team at St Ives flagged up properties for me to buy, and were generally very helpful. In the end I also bought a property through them and all went well with that. So many thanks to them all....
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Jan 15,2015
Minithumbup
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Jan 15,2015
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All the staff at Peter Lane looked after our sale of The Haven very professionally , efficiently and were extremely helpful in all regards....
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Jan 12,2015
Minithumbup
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Jan 12,2015
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I used Peter Lane in St Ives to sell my property and could not have had better or more friendly service. They found me buyers very quickly, twice, the second time when the sale fell through. They kept me up to date with events all the way through and very promptly, either by phone or email, and they chased problems for me, both with my solicitor and with other issues. They are a professional team who also manage to be sympathetic and very approachable. I never had any doubts about taking a q...
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Jan 08,2015
Minithumbup
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Jan 08,2015
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We used Peter Lane to assist with selling my elderly father's property. What an excellent service. From start to finish we were communicated with at all times, the staff were very quick to respond to any queries which they did in a professional and efficient way. I would not hesitate to use them again and would certainly recommend them to future property vendors. Thank you Phil, Mark Bailey...
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Aug 27,2014
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Aug 27,2014
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A mixed experience overall. Pre sales good - post sales not so great. Lack of info and comms in general. I think the test of a good agent is how a buyer is dealt with and I felt they could have been better. The sale fell through and I heard nothing about other potential properties....
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What agent could do to change your mind?
Communication. Keep buyers in the loop and you won\'t lose them. A sale may have fallen through but I could have bought a property soon after yet they didn\'t keep in contact.
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Feb 28,2013
Minithumbdown
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Feb 28,2013
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As a buyer I received lots of attnetion prior to agreeing to buy, but nothing thereafter until completion day when I received a call of self congratulation on what a bargain I had found. Pretty unimpressed with anyone I spoke with, they usually appeared to terminate the call ASAP, and rarely answered an email without my calling to chase it up. Absence was never catered for either, so emails would go unanswered until I found that someone was off sick, or on holiday. There are better agents i...
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What agent could do to change your mind?
The agent needs to maintain focus throughout the buying process to completion, and to ensure that absence is covered so that customers are not ignored, as I was frequently. A bit more \'friendliness\' wouldn\'t go a miss once the sale is secured either, I felt like I was being a pain in the backside just for asking basic questions.
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £175,000
  • Max: £372,000

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Catherine Livingstone - upload your photo Catherine Livingstone
2 reviews

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Anne-Marie Spence - upload your photo Anne-Marie Spence
2 reviews

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Phil  - upload your photo Phil
1 reviews

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