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    Michelle Burchell
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    Nikki Lingard
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Peter James

430-432 Lee High Road London
Greater London
SE12 8RW

020 8318 2555
Jan 16,2017
Minithumbdown
By:
Jan 16,2017
1 people found
this helpful
Pros: - Lee in-branch staff are good - They're cheaper than the competition... Cons - ...they're cheaper for a reason. - Appalling/non existent levels of customer service, multiple phone calls and emails completely ignored on a routine basis by multiple members of staff - Lacking in professional knowledge, don't know how Tenancy Dispute Service works, lettings staff don't having working knowledge of lettings agreement and T&Cs drawn up by Peter James themselves, staff can't grasp the c...
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Comment on agent fees
Monthly and set up fees are lower than other firms. I was charged £60 for a smoke alarm test, which must have involved somebody pressing a couple of buttons for all of 5 seconds, this is probably par for the course though I imagine.
Was this helpful? Yes
By: Kerry Love
Mar 31, 2017
View all comments (1)
We are sorry to hear that you are unhappy with the management service provided by Peter James. Having reviewed your file, your comments in respect of our customer service and knowledge of processes are absolutely unfounded. We have acted within our remit as your agent, in accordance with terms and conditions to which you signed your agreement. Regarding your claim to the deposit, no payment could be made, as the tenants were not in agreement. Due process was then followed, and your claim was ...
May 20,2015
Minithumbdown
Michelle Burchell
Nikki Lingard
By:
May 20,2015
4 people found
this helpful
We rented a property with Peter James for 6 years and back in 2009 the Property Manager was Michelle Burchell. The day we moved in we felt in total despair, my immediate response was to walk out, hand the keys back and say the deal was off. Even though they claimed professional cleaners had been hired to leave the place in a presentable condition, it looked completely appalling. There was dust and fluff everywhere, the bathroom was repulsive, full of limescale and mould, and random objects were ...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees 50% accuracy of agent's valuations
Price range of properties reviewed
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Letting
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  • Max: £0



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Michelle Burchell - upload your photo Michelle Burchell
1 reviews

About Michelle No description set View full profile
Nikki Lingard - upload your photo Nikki Lingard
1 reviews

About Nikki No description set View full profile

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