Peter Heron Estate Agents
City Centre Branch, Sunderland, SR1
4.5/5, 77 reviews
91% recommended
83% sales valuation accuracy
67% sales fee satisfaction
88% lettings valuation accuracy
88% lettings fee satisfaction
Peter Heron Residential Sales & Lettings specialise in sales and rentals within the City of Sunderland. We have been established as an estate agent and property specialist since the early 60's and as the business has grown, we have seen the Sunderland area develop and change into the diverse place that ... show more Peter Heron Residential Sales & Lettings specialise in sales and rentals within the City of Sunderland. We have been established as an estate agent and property specialist since the early 60's and as the business has grown, we have seen the Sunderland area develop and change into the diverse place that it is today.

Our City Centre Branch is located in the heart of Sunderland's City Centre on Fawcett Street and covers all properties to either buy, sell or rent south side of the river within the areas such as Ashbrooke, Barnes, High Barnes, Tunstall and many more propreties within the SR1 SR2, SR3, SR4 & SR7 areas.

Our Fulwell Branch is situated a 5 minute walk away from Sunderland's magnificent coastline and covers properties to either buy, sell or rent that are located north side of the river including the coastal suburb of Cleadon, Roker & Whitburn and many more properties within the postcodes SR5 & SR6.

Whether you are looking to buy, rent, sell of let a property in Sunderland, feel free to come in to either of our offices or call us on 0191 510 3323.

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


Opening Hours
Address

Peter Heron Estate Agents
20 Fawcett Street
Sunderland
Tyne and Wear
SR1 1RH
0191 510 3323

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 83% 67% £49,000 £335,000
Lettings 88% 88% £395 £600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
22 1 24 3 17 0 5 1 2 2
Areas covered
  • SR1
  • SR2
  • SR3
  • SR4
  • SR5
  • SR6
  • SR7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS Move With Us
Latest Properties

No Properties

Peter Heron Estate Agents Branches (view all )

“It is important to give praise when praise is due ......”

Share on :
Jun 19,2014
Minithumbup
By: 'Laura'
Jun 19,2014
3 people found
this helpful
It is important to give praise when praise is due and I am more than happy to recommend Peter Heron as a letting agency .The service to date has been excellent , my calls are answered quickly by pleasant and efficient members of staff and issues ...
read full review
Was this helpful? Yes

“Our property was on the market for some time until ......”

Share on :
Jun 16,2014
Minithumbup
By: 'Terry'
Jun 16,2014
1 people found
this helpful
Our property was on the market for some time until we contacted Peter Heron. We had more interest in the property in the first four week than over the previous year. We were very happy with the service received, kept informed at all stages and ...
read full review
Was this helpful? Yes

“Amy has helped me with issues surrounding tennents, she has ......”

Share on :
Jun 09,2014
Minithumbup
By: 'Gillian'
Jun 09,2014
2 people found
this helpful
Amy has helped me with issues surrounding tennents, she has always been very helpful, always polite and curtious. Amy has always kept me informed of things going on with my property, she has always contacted me back as soon as possible, if she has been ...
read full review
Was this helpful? Yes
By: Sancha Partington
Jun 10, 2014
View all comments (1)
Gillian I'm glad Amy is continuing to provide you with an excellent service thank you for taking the time to provide such positive feedback. ...

“Victoria Simm is a credit to your Company. I deal ......”

Share on :
Jun 06,2014
Minithumbup
By: 'Paul'
Jun 06,2014
7 people found
this helpful
Victoria Simm is a credit to your Company. I deal with many agents throughout the UK and she is by far the most accommodating. Nothing is too much trouble for her, she is very efficient and polite. Its a shame all employees are not like ...
read full review
Was this helpful? Yes
By: Sancha Partington
Jun 06, 2014
View all comments (1)
It's lovely to hear your comments and yes we agree Victoria is a credit to Peter Heron. We are very proud of all our great staff who strive each day to provide a superior service to our clients. Thanks for taking the time to write a review both Victoria and myself really appreciate it. ...

“Victoria has been extremely helpful and capable. I bought a ......”

Share on :
Jun 06,2014
Minithumbup
By: 'Mrs'
Jun 06,2014
2 people found
this helpful
Victoria has been extremely helpful and capable. I bought a property that had been a repossession, managed by a non-communicative agent, with sitting tenants who disappeared with the keys and left the place in need of cleaning & redecorating. I don't know the area at all ...
read full review
Was this helpful? Yes
By: Sancha Partington
Jun 06, 2014
View all comments (1)
Really pleased we were able to get this sorted and turned around for you. I know it took a lot of hard work & constant chasing by Victoria to get the information from the other agent! Thanks for taking the time to review the service. ...

“From start to finish even though I was not a ......”

Share on :
Jun 06,2014
Minithumbup
By: 'mr'
Jun 06,2014
1 people found
this helpful
From start to finish even though I was not a client of Peter Heron their attention to detail and personal service was second to non. Calls and emails were always returned often out of hours and we were never kept in the dark. It made ...
read full review
Was this helpful? Yes

“I have received excellent service from the staff at Peter ......”

Share on :
May 06,2014
Minithumbup
By: 'Alan'
May 06,2014
2 people found
this helpful
I have received excellent service from the staff at Peter Heron. The few problems I had with the property I rented were always dealt with promptly and in a friendly manner....
read full review
Was this helpful? Yes

“An extremely helpful agent who are always available. Helped me ......”

Share on :
Apr 29,2014
Minithumbup
By: 'Judy'
Apr 29,2014
1 people found
this helpful
An extremely helpful agent who are always available. Helped me with any problems and tenant finding service very speedy meaning no voids....
read full review
Was this helpful? Yes

“Second time we have used Peter Heron and the service ......”

Share on :
Apr 24,2014
Minithumbup
By: 'Mr'
Apr 24,2014
0 people found
this helpful
Second time we have used Peter Heron and the service was first class, Joanne kept us informed throughout the sale of our property and provided a very good overall service. I would not hesitate to use Peter Heron in the future if I relocate back ...
read full review
Was this helpful? Yes

“I would just like to leave a comment about your ......”

Share on :
Apr 23,2014
Minithumbup
By: 'Dean'
Apr 23,2014
0 people found
this helpful
I would just like to leave a comment about your member of Staff, Amy Gladdish. I have just become a Tenant for the first time recently so i went into this pretty much clueless. From the first enquiry i made about the property i am ...
read full review
Was this helpful? Yes

“I rented the property for approx 8 months, in that time ......”

Share on :
Apr 14,2014
Minithumbup
By: 'janice'
Apr 14,2014
2 people found
this helpful
I rented the property for approx 8 months, in that time i only once experienced a problem with the shower, victoria arranged for the owner of the property to attend to this, I spoke to Victoria on various occassions, she was always very efficient, polite and ...
read full review
Was this helpful? Yes

“I have been a tenant with Peter Heron for almost 2 ......”

Share on :
Mar 18,2014
Minithumbup
By: 'Karen'
Mar 18,2014
2 people found
this helpful
I have been a tenant with Peter Heron for almost 2 years now and in this time, I must say that the service I have received has been at the highest possible standard. The staff especially Victoria and Kelly have always mainted a exceptionally high level ...
read full review
Was this helpful? Yes

“Victoria was really helpful especially when we went to view ......”

Share on :
Mar 04,2014
Minithumbup
By: 'sarah'
Mar 04,2014
2 people found
this helpful
Victoria was really helpful especially when we went to view the house the first time and the gentlemen showing us around had bought the wrong set of keys. Victoria managed to get us an out of hours veiwing with the land lord himself which was ...
read full review
Was this helpful? Yes

“Because my profit margins were very tight, I decided to ......”

Share on :
Feb 27,2014
Minithumbup
By: 'Bryan'
Feb 27,2014
2 people found
this helpful
Because my profit margins were very tight, I decided to look after the rental administration of my property myself. In the past I had used Heron Estate Agents to look after this. This time I only had them advertise and vet prospective tenants. The rest ...
read full review
Was this helpful? Yes
By: Lettings Director
Feb 27, 2014
View all comments (1)
Thank you so much for such positive feedback. I am so pleased that you felt Victoria was able to help guide you through the complicated business of a landlords role and obligations during a tenancy. I hope that Victoria will be able to assist you with the management of this property in the future as I am sure you realise the benefit of this service.! ...

“I have found the team at Fawcett Street branch very ......”

Share on :
Feb 26,2014
Minithumbup
By: 'Joanne'
Feb 26,2014
2 people found
this helpful
I have found the team at Fawcett Street branch very helpful and always provide a reliable service. Victoria always kept in contact with me and providing any advice or support when needed. She always ensured any work to be carried out was completed and inspected ...
read full review
Was this helpful? Yes

“From putting the offer in on the above property Lesley ......”

Share on :
Jan 09,2014
Minithumbup
By: 'lilian'
Jan 09,2014
1 people found
this helpful
From putting the offer in on the above property Lesley was extremely helpful, she kept me up to date with what was happening and rang me back when she said she would, even ringing me after the close of the shop for the day. she ...
read full review
Was this helpful? Yes

“I have recently had the pleasure of having Rebecca Boyd ......”

Share on :
Dec 30,2013
Minithumbup
By: 'Watson'
Dec 30,2013
1 people found
this helpful
I have recently had the pleasure of having Rebecca Boyd dealing for me on the sale of my property. The property was left to me from my deceased mother and Rebecca was very thoughtful and reassuring knowing that this was an upsetting time for myself. ...
read full review
Was this helpful? Yes

“Brilliant service. Arranged viewing over phone, went in to branch ......”

Share on :
Dec 24,2013
Minithumbup
By: 'Chris'
Dec 24,2013
1 people found
this helpful
Brilliant service. Arranged viewing over phone, went in to branch to pay holding agreement, after referencing completed went back into branch to sign paperwork, got keys for property within a week of viewing....
read full review
Was this helpful? Yes

“I am very pleased with the help and efficiency from ......”

Share on :
Dec 20,2013
Minithumbup
By: 'fiona'
Dec 20,2013
3 people found
this helpful
I am very pleased with the help and efficiency from Victoria, as i am new to the game i found her help invaluable. Also i am very pleased with the tennant Victoria put forward, although there were some teething problems with her things seemed to ...
read full review
Was this helpful? Yes

“I am happy to offer my experiences using Peter Herons ......”

Share on :
Dec 19,2013
Minithumbup
By: 'Shaun'
Dec 19,2013
1 people found
this helpful
I am happy to offer my experiences using Peter Herons services. This was the second time I have used them recently, the first being the Sea Road branch. What I like about Peter Heron is they give you a dedicated member of staff for your ...
read full review
Was this helpful? Yes

“I am happy with the service Peter Herron Estate Agents ......”

Share on :
Dec 17,2013
Minithumbup
By: 'Mrs'
Dec 17,2013
1 people found
this helpful
I am happy with the service Peter Herron Estate Agents are providing with regards to the management of my rental property, they have always kept me informed of any relevant information to ensure the property's standard is maintained....
read full review
Was this helpful? Yes
By: Lettings Director
Dec 17, 2013
View all comments (1)
Thanks for taking the time to review the service you received from Sarah and the rest of the Lettings Team. Hope you have a lovely Christmas and a prosperous New Year! ...

“I dealt with joanne kennedy in the sale of my ......”

Share on :
Dec 16,2013
Minithumbup
By: 'PETER'
Dec 16,2013
2 people found
this helpful
I dealt with joanne kennedy in the sale of my property and she was most helpfull also kept me up to date with all aspects of veiwings etc the company have been really great and i did not have any issues at all was very ...
read full review
Was this helpful? Yes

“The agent kept me upto date and informed all through ......”

Share on :
Dec 16,2013
Minithumbup
By: 'Andy'
Dec 16,2013
2 people found
this helpful
The agent kept me upto date and informed all through the process. The agent was efficient and professional as well as helpful and courteous....
read full review
Was this helpful? Yes
By: Lettings Director
Dec 16, 2013
View all comments (1)
Thanks for taking the time to review the service you received from Sarah and the rest of the Lettings Team. Hope you have a lovely Christmas in your new home! ...

“Always helpful and always kept me up to date with ......”

Share on :
Dec 12,2013
Minithumbup
By: 'Ian'
Dec 12,2013
1 people found
this helpful
Always helpful and always kept me up to date with what was happening with the sale, if I ever rang up to speak and Joanne was not available the other staff would try their best to find out what I needed. If this was not ...
read full review
Was this helpful? Yes

“Victoria was very good at organizing relevant work to be ......”

Share on :
Dec 12,2013
Minithumbup
By: 'Adam'
Dec 12,2013
2 people found
this helpful
Victoria was very good at organizing relevant work to be carried out also arranging time with contractor and tenant, a very quick response time with any email enquiry from myself, pleasant to speak with and a good working attitude....
read full review
Was this helpful? Yes
By: Lettings Director
Dec 16, 2013
View all comments (1)
Glad to hear Victoria kept you up to date regarding works at your property and thank you for taking the time to review. We wish you and your family a lovely Christmas and Prosperous New Year! ...

“They inform me of vistis and other communications within a ......”

Share on :
Dec 09,2013
Minithumbup
By: 'Tobias'
Dec 09,2013
2 people found
this helpful
They inform me of vistis and other communications within a good time frame, and they respond to my requests and issues within a reasonable timeframe. An all round good service and I would be happy to reccomend them to friends looking for a rental property ...
read full review
Was this helpful? Yes
By: Lettings Director
Dec 17, 2013
View all comments (1)
Thanks for the review it's always great to know that our tenants would recommend us to friends and family! ...

“We have being renting a property ,from Peter Herons Sunderland, ......”

Share on :
Dec 09,2013
Minithumbup
By: 'Mr'
Dec 09,2013
2 people found
this helpful
We have being renting a property ,from Peter Herons Sunderland, For just under 12 months now, and so far our experience has being stress free and very positive, We have had only one major issue regarding the property, which was resolved very quickly, over the weekend ...
read full review
Was this helpful? Yes
By: Lettings Director
Dec 09, 2013
View all comments (1)
Thanks for your review! I'm glad to hear overall your experience has been a positive one. I'm pleased our weekend opening hours and also the use of a 24 hour emergency contact number has proved helpful. ...

“Rebecca kept us informed of what was happening with the ......”

Share on :
Dec 09,2013
Minithumbup
By: 'Nicola'
Dec 09,2013
2 people found
this helpful
Rebecca kept us informed of what was happening with the purchase - very happy with the overall service....
read full review
Was this helpful? Yes

“I purchased a repossession two bed roomed flat from Peter ......”

Share on :
Dec 06,2013
Minithumbup
By: 'Golf'
Dec 06,2013
2 people found
this helpful
I purchased a repossession two bed roomed flat from Peter Heron Estate agents Sunderland. I had a little trouble being able to view the property at short notice and ended up having to view it in the dark at four o clock in the late ...
read full review
Was this helpful? Yes
By: Ashley O'Carroll MD
Dec 06, 2013
View all comments (1)
Thankyou for your review Mr Bahia. Empty properties generally do not have electricity and therefore in the winter months we try to do all viewings duting daylight hours as it tends to get dark from 3.30pm onwards. This also restricts how many viewings we can fit into a working day (as opposed to summer months where we can do viewings up to 8.00pm). I'm pleased we were able to get you into this property at short notice and this may explain the 4.00pm viewing. Any future properties you view throug ...

“kelly and sancha have both been great if i have ......”

Share on :
Dec 04,2013
Minithumbup
By: 'Billie-jo'
Dec 04,2013
3 people found
this helpful
kelly and sancha have both been great if i have had any problems in my property kelly has dealt with it strait away ive never had to wait for anything been done it's been dealt with asap and she always calls me to check everythings ...
read full review
Was this helpful? Yes
By: Lettings Director
Dec 06, 2013
View all comments (1)
Wow what fantastic feedback ! It means a great deal coming from one of our tenants. I am so pleased our regular property inspections give you peace of mind. We of course are only able to provide a great service when we have good relationships with both the landlord and the tenant which we pride ourselves on. Thanks again. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 12:11 PM 24/02/2015 by Dean Fraser

Awards won by Peter Heron Estate Agents, Sunderland SR1 1RH


As Seen On

Find the Best Agent to
Sell or Rent Your Home