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    rebecca boyd
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    rebbeca boyd
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    Amy Gladdish
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    Sarah Richardson
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    Victoria Simm
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    Kelly mahoney
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    Joanne Kennedy
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    Lesley Parry
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    Amy Gladish
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    Sancha Partington
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    Skipton North Yorkshire
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    Deborah
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    Michaela Wilkinson
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    Amanda collins
Peter Heron Residential Sales & Lettings specialise in sales and rentals within the City of Sunderland. We have been established as an estate agent and property specialist since the early 60's and as the business has grown, we have seen the Sunderland area develop and change into the diverse place that it is today. Our City Centre Branch is located in the heart of Sunderland's City Centre on Fawcett Street and covers all properties to either buy, sell or rent south side of the river within the Read full description...areas such as Ashbrooke, Barnes, High Barnes, Tunstall and many more propreties within the SR1 SR2, SR3, SR4 & SR7 areas. Our Fulwell Branch is situated a 5 minute walk away from Sunderland's magnificent coastline and covers properties to either buy, sell or rent that are located north side of the river including the coastal suburb of Cleadon, Roker & Whitburn and many more properties within the postcodes SR5 & SR6. Whether you are looking to buy, rent, sell of let a property in Sunderland, feel free to come in to either of our offices or call us on 0191 510 3323.
Peter Heron Estate Agents

20 Fawcett Street, City Centre Sunderland
Tyne and Wear
SR1 1RH

0191 510 3323
Aug 29,2017
Minithumbup
rebecca boyd
By: 'alison cheal'
Aug 29,2017
0 people found
this helpful
My husband and i have moved homes about 5 times, we always use peter heron as they are so proffesional from start to finish nothing is to much trouble always very helpful, would highly recommed to any one wanting to buy or sell your property....
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Comment on agent fees
Excellent
Was this helpful? Yes
Aug 16,2017
Minithumbup
Victoria Simm
By: 'Amy turner'
Aug 16,2017
0 people found
this helpful
Over the last 4 years as a tenant Victoria has been amazing if I ever had a query or concern she would always do everything she could to help me . I recently had to move from my home of 4 years into a new home with Peter Herron it was a very upsetting and stressful time for me and my son but Victoria went above and beyond her role to help and support me . She is a credit to Peter Herron and I cannot thank her enough for everything over the last 4 years...
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Comment on agent fees
Fees are reasonable
Was this helpful? Yes
Jun 26,2017
Minithumbup
Victoria Simm
Amanda collins
By: 'Ger71'
Jun 26,2017
0 people found
this helpful
Great service and a really friendly team, was a bit cautious when first deciding to use a letting agent. I'm thinking about buying another buy to let and I will also be using Peter Heron to manage my property...
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Comment on agent fees
Average
Was this helpful? Yes
Jun 14,2017
Minithumbup
Victoria Simm
By: 'Daniandaimee'
Jun 14,2017
0 people found
this helpful
From viewing the property to moving in Victoria made our experience very easy. She is friendly, helpful, and an asset to peter heron....
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Comment on agent fees
The agents fees are reasonable.
Was this helpful? Yes
May 26,2017
Minithumbup
Victoria Simm
By: 'Danielle milner'
May 26,2017
1 people found
this helpful
Victoria sim was extremely helpful and made our move which was during a very stressful time of our lives much easier, she is friendly and personable and an asset to the company....
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Comment on agent fees
Agents fees are slightly high but the service received was worth it.
Was this helpful? Yes
By: Victoria
May 26, 2017
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Thank you so much Danielle, hope you and Aimee are happy in your new home - Victoria ...
May 18,2017
Minithumbup
Victoria Simm
By: 'Rebecca Cook'
May 18,2017
1 people found
this helpful
Victoria was lovely and efficient during our house move and kept us upto date with everything which made the whole process very easy....
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By: Victoria
May 26, 2017
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Thanks Becca! Things were made much easier with the fact you were fab applicants and the landlord found you's a perfect match for the property! Wish you and your family all the best in your new home. ...
May 17,2017
Minithumbdown
By: 'Gazumped AGAIN'
May 17,2017
0 people found
this helpful
Let down again when dealing as a buyer through this agent . Its not really the Agents fault if a buyer accepts your offer and then finds someone who will pay more and ends up lying through there teeth. But when you get a blunt phone call and a blunt email to say they are going to " final bids" without any apology then its poor service . We sold our house recently via Michal Hodgson Estate Agent I 4 days and our buyer told me Peter Herons handling of viewings was terrible . Michael Hodg...
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Comment on agent fees
average
Was this helpful? Yes
Mar 01,2017
Minithumbup
Victoria Simm
By: 'Heather L'
Mar 01,2017
1 people found
this helpful
Once again an excellent, professional, genuine and honest service from Victoria. I was updated regularly on prospective tenants for a property rental by Victoria and she always provided trustworthy, helpful and comprehensive advice. Always very approachable and well organised. Thank you for the professional, courteous and prompt service and I would certainly highly recommend you services to others....
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Comment on agent fees
Good price paid for the services Peter Heron have provided in sourcing a tenant.
Was this helpful? Yes
By: Victoria
May 26, 2017
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Thanks Heather - Always a pleasure dealing with you! ...
Feb 27,2017
Minithumbdown
By: 'Anon'
Feb 27,2017
0 people found
this helpful
Wanted to book a viewing and did so with just under a 2 week wait. Got a phone call a few days before saying about some sort of clash in times but the woman on the phone said she'll try and sort it and if she couldn't or there was a problem she would call back. No call. So made my way to the property on the day with my baby daughter, got there 10 mins early and waited just around 45 mins in the cold for nobody to turn up, and at that the branches had closed so had no other contact number. Monday...
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Was this helpful? Yes
By: Victoria
Mar 01, 2017
View all comments (1)
Hi there, I am so sorry to hear of your negative experience, I would love to be able to look into this for you and provide an official apology but without a name or any reference of the property I am struggling to source you. We offer viewings every weekday 9 - 5 and even Saturdays 9 - 12 so I do not know why you would have to wait 2 weeks unless this is a tenanted property, which has led to issues with viewings. We also let agree properties as soon as we receive an application, all of our prope ...
Jun 08,2016
Minithumbdown
By: 'Kokeva'
Jun 08,2016
1 people found
this helpful
Extremely unhappy with Peter Heron! I advice everyone to be careful with this company! Unprofessional and fake promises made all the time. I recieved a letter with the date they were going to attempt the property I live in. I cancelled important work, so I can wait for them. I was in home all day. At 16:40pm, I gave them a call to check when they are coming, as I had an event at 17:30. I got told that my property will be visited no later than 17:00 pm the same day! That never happened... Of c...
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What agent could do to change your mind?
Bad
Attached Files
Comment on agent fees
Bad
Was this helpful? Yes
By: Victoria
Nov 08, 2016
View all comments (1)
Hello Kokeva, Apologies this feedback has only just been received, this website is not a platform we actively use. I have searched through our tenant database and can find no one by the name Kokeva. I can only assume you have the wrong agent, especially with the postcode NR5 - we are based in Sunderland not Norwich. I kindly request you remove this review as it is sets a bad example, as you can see by all other feedback we are a very well respected agent and if any appointments were to ge ...
Mar 04,2016
Minithumbup
Victoria Simm
By: 'Wayne'
Mar 04,2016
1 people found
this helpful
Having made initial enquires about the property with a different letting agent I was disheartened at the cost of the admin fee they were charging so decided not to proceed. It was after this I contacted Peter Heron, and spoke with Victoria. In the first stages she was extremely helpful and gave me all the information I needed and arranged my viewing. From deciding I wanted to proceed with my application I cannot fault her professionalism at all. Approachable, informative and a pleasure to deal w...
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Comment on agent fees
Extremely good. Cheapest around
Was this helpful? Yes
Sep 18,2015
Minithumbup
Victoria Simm
By: 'Mark'
Sep 18,2015
3 people found
this helpful
From the first moment we stepped foot into Peter Herons, Victoria made us seem so welcome. Nothing was too much trouble at all. Honest and genuine help and advice. Getting a reference was not entirely straightforward either but again she was there to offer help and assistance and make things as stress free as possible. If only everyone was as helpful as this young lady then there would certainly be far less stress around moving home!...
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Was this helpful? Yes
May 27,2015
Minithumbup
Michaela Wilkinson
By: 'Kate Butler'
May 27,2015
0 people found
this helpful
Michaela was fantastic on all levels! Arranging viewings and always on hand to help and support. In the final days of the sale michaela was crucial between me and the buyer as solicitors were not passing accurate information over. I can not thank her enough! He customer service skills are fantastic and she was always positive and helpful and quick to respond. Thanks again Michaela! :) Kate...
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Comment on agent fees
I just feel the selling fees are rather high. Other companies do offer lower prices and although I am very happy with the service I may be tempted to go for a cheaper option next time. If your prices were more competitive it may help as if I had know the cheaper prices before I would of gone with another company.
Was this helpful? Yes
Mar 18,2015
Minithumbup
Victoria Simm
By: 'John Stark'
Mar 18,2015
3 people found
this helpful
Victoria talked me through the whole process, from referencing, to moving in. She kept me updated at every point and was well informed. Her attitude was exemplary and made me feel comfortable that I was choosing the right property and the right agent....
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Was this helpful? Yes
Jan 20,2015
Minithumbup
Victoria Simm
By: 'Ed R'
Jan 20,2015
2 people found
this helpful
My property was visited, photos taken and added to the letting agent's website, within two days of my initial phone call. Their website is clearly set out and each stage of the letting procedure was communicated to me. The monthly rental fee was agreed and a tenant was found on the very first viewing. During my contact with Victoria Simm at Peter Heron Lettings Department, I have found her to act with an urgency and integrity that I admire. I feel very confident that my property is in safe han...
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Comment on agent fees
I received a 25% discount on Peter Heron\'s tenant finders fee, so I was more than pleased. The 10% monthly maintenance fee is pretty standard, I believe.
Was this helpful? Yes
Nov 19,2014
Minithumbup
Victoria Simm
By: 'Claire Moriarty'
Nov 19,2014
3 people found
this helpful
I found Victoria Simm to be very professional & helpful in her dealings with in trying to find a suitable tenant for my property. Victoria was able to answer all my questions and found her to be most efficient....
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Was this helpful? Yes
Nov 11,2014
Minithumbup
Victoria Simm
By: 'Jennifer'
Nov 11,2014
3 people found
this helpful
I have dealt with Victoria since the start of my tenancy almost 2 years ago, the few issues We've had she has gone above and beyond to make sure it has been resolved in the quickest time possible with as little fuss as possible. I cannot fault her service at all and will make sure I continue to deal directly with her whenever necessary. She's an absolute credit to Peter Heron...
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Was this helpful? Yes
Sep 26,2014
Minithumbup
Victoria Simm
By: 'Natalie Matthews'
Sep 26,2014
4 people found
this helpful
I received an excellent service while using Peter Heron as a prospective tenant. Victoria was helpful, informative and made sure everything was taken care of. I now rent a lovely property and couldn't be happier. Would definitely use Peter Heron again....
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Was this helpful? Yes
By: sancha partington
Sep 29, 2014
View all comments (1)
Thank you for taking the time out to write this review. Really pleased you have settled into your lovely new home! ...
Sep 11,2014
Minithumbup
Victoria Simm
By: 'Laura'
Sep 11,2014
4 people found
this helpful
We were looking for a larger home to rent and Victoria couldn't have been more helpful. She was prompt, professional yet friendly with all our communications, gave good advice and dealt with my questions quickly and efficiently! Couldn't have asked for a better member of staff. We are now happily living in our new home and we are very happy with the service from start to finish....
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Was this helpful? Yes
Aug 14,2014
Minithumbup
By: 'Simon Mosley'
Aug 14,2014
1 people found
this helpful
Were helpful and efficient providing support and feedback on viewings and progress of purchase and sale of both properties. Also managed good links between solicitors. Helpful and patient members of staff....
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Was this helpful? Yes
Aug 12,2014
Minithumbup
Joanne Kennedy
By: 'DENNIS COX'
Aug 12,2014
1 people found
this helpful
Very quickly found an interested buyer and dealt with accepting an offer extremely quickly.Sold 3 properties in chain so that exchanging contract took less time than a cash sale to buy an empty flat Delighted with Joanne's friendlyed approach and ability to keep me inform of the progress of the sale...
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Was this helpful? Yes
Aug 05,2014
Minithumbup
Victoria Simm
Deborah
By: 'Joanne'
Aug 05,2014
3 people found
this helpful
I recently instructed the PH to do a Tenant find only service for my property. Initially I dealt with Deborah who I met to give me advice and take photographs of the property. Deborah was extremely helpful with landlord advice and had the details of the property online the same day. Also the advert board was up at the property within two days which was really helpful. Many thanks Deborah for a fast efficient service. I have since dealt with Victoria who is also extremely helpful. She is ve...
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Comment on agent fees
You pay for the service you receive.
Was this helpful? Yes
Aug 02,2014
Minithumbup
Victoria Simm
By: 'Mr C Roberts'
Aug 02,2014
3 people found
this helpful
Victoria was very professional in the manner that she dealt with my rental property, nothing was to much trouble and I will definately deal with Peter Heron in the future....
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Was this helpful? Yes
Jul 25,2014
Minithumbup
Amy Gladdish
By: 'Michael'
Jul 25,2014
1 people found
this helpful
I would just like to congratulate Amy on her excellent service. I have been a landlord for many years and normally find my own tenants. But I am glad to say Amy took all the pressure away from doing viewings and interviewing prospective tenants. She didn't just go with the first person that wanted the property, she whittled it down to the best possible candidate . Treating the property as if it were her own and doing a fantastic job.. Thanks Amy your a credit to your company...
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Was this helpful? Yes
Jul 15,2014
Minithumbdown
By: 'lag7739'
Jul 15,2014
0 people found
this helpful
I was disappointed in the fact that I wasn't kept updated as the referencing process was taking place, but I myself had to call to see how it was all coming along as it got closer the the deadline. I also think the fact that Peter Heron refuses to take payment by card but insist on cash is ridiclous these days. Victoria was very polite & corteous though. I would use this estate agent again but only if they had the house I desired, as they did this time....
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Comment on agent fees
I was very happy with the fee\'s charged.
Was this helpful? Yes
By: sancha partington
Jul 15, 2014
View all comments (1)
Hi Lee, Many thanks for taking the time to fill in a review of the service you received during your referencing process, I can see it took 4 working days to complete your referencing form start to finish, that is pretty fast! We do accept debit card, cash and credit card payments, however there is a surcharge for using credit cards so in some cases cash or debit card is more cost effective for the applicant. I am glad the service you received from Victoria was courteous and polite and wis ...
Jul 10,2014
Minithumbup
Victoria Simm
By: 'Abby'
Jul 10,2014
2 people found
this helpful
I had the absolute pleasure of dealing with Victoria. From the first phone call to set up a viewing to the final goodbye. Victoria was polite and always courteous on the phone. When we finally met in person she was an even more of a delight. She answered all of our questions and put our minds at rest. Provided ourselves with her contact number which I used quite frequently and nothing was a bother. When it came to the contract she again went through everything with ourselves. Any questions were ...
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Was this helpful? Yes
By: sancha partington
Aug 14, 2014
View all comments (1)
Thank you for your lovely review, it's so nice when people take the time out of their busy lives to praise a member of our team. We certainly do appreciate what a great team of people we have here at Peter Heron. Thank you ...
Jul 02,2014
Minithumbup
Joanne Kennedy
By: '?'
Jul 02,2014
1 people found
this helpful
Joanne kept me fully up to date with progress if I rang and she was on another call or busy with another customer Joanne always phoned me back. It was useful for me having a named contact person so I was not having to explain myself over again...
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Was this helpful? Yes
Jun 19,2014
Minithumbup
Amy Gladdish
By: 'Laura Blane'
Jun 19,2014
2 people found
this helpful
It is important to give praise when praise is due and I am more than happy to recommend Peter Heron as a letting agency .The service to date has been excellent , my calls are answered quickly by pleasant and efficient members of staff and issues addressed without delay. Amy Gladdish has been my main point of contact and has dealt wonderfully with a number of problems relating to the tenancy of my property. As a landlord unfamiliar to the area Amy has been an invaluable support , her help and s...
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Was this helpful? Yes
Jun 16,2014
Minithumbup
Joanne Kennedy
By: 'Terry Blair'
Jun 16,2014
0 people found
this helpful
Our property was on the market for some time until we contacted Peter Heron. We had more interest in the property in the first four week than over the previous year. We were very happy with the service received, kept informed at all stages and the staff were very friendly to talk to....
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Was this helpful? Yes
Jun 09,2014
Minithumbup
Amy Gladdish
By: 'Gillian Questa'
Jun 09,2014
1 people found
this helpful
Amy has helped me with issues surrounding tennents, she has always been very helpful, always polite and curtious. Amy has always kept me informed of things going on with my property, she has always contacted me back as soon as possible, if she has been out of the office when i have called her....
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Was this helpful? Yes
By: Sancha Partington
Jun 10, 2014
View all comments (1)
Gillian I'm glad Amy is continuing to provide you with an excellent service thank you for taking the time to provide such positive feedback. ...
Areas covered
  • SR1
  • SR2
  • SR3
  • SR4
  • SR5
  • SR6
  • SR7
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
88% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £49,000
  • Max: £335,000

Letting
  • Min: £0
  • Max: £49,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
22 1 25 2 15 0 5 1 2 1
rebecca boyd - upload your photo rebecca boyd
4 reviews

About rebecca No description set View full profile
rebbeca boyd - upload your photo rebbeca boyd
1 reviews

About rebbeca No description set View full profile
Amy Gladdish - upload your photo Amy Gladdish
4 reviews

About Amy No description set View full profile
Sarah Richardson - upload your photo Sarah Richardson
2 reviews

About Sarah No description set View full profile
Victoria Simm - no image available Victoria Simm
Lettings Property Consultant
31 reviews

About Victoria Victoria joined Peter Heron in 2013 bringing with her experience in property management having worked with a well established Sunderland based Lettings agent for 2 years. Victoria specialises in prope View full profile
Kelly mahoney - no image available Kelly mahoney
Lettings Property Consultant
5 reviews

About Kelly Kelly joined Peter Heron in 2003 after graduating from Sunderland University.Kelly manages rental properties in the City Centre as well as areas including Ashbrooke, Thornhill, Tunstall, Barnes, Herri View full profile
Joanne Kennedy - upload your photo Joanne Kennedy
6 reviews

About Joanne No description set View full profile
Lesley Parry - upload your photo Lesley Parry
4 reviews

About Lesley No description set View full profile
Amy Gladish - upload your photo Amy Gladish
1 reviews

About Amy No description set View full profile
Sancha Partington - upload your photo Sancha Partington
4 reviews

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Skipton North Yorkshire - upload your photo Skipton North Yorkshire
1 reviews

About Skipton No description set View full profile
Deborah  - upload your photo Deborah
1 reviews

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Michaela Wilkinson - upload your photo Michaela Wilkinson
1 reviews

About Michaela No description set View full profile
Amanda collins - upload your photo Amanda collins
1 reviews

About Amanda No description set View full profile

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Last updated at 12:11 PM 24/02/2015 by Dean Fraser

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