• Sarah Benson
    Sarah Benson
  • Michelle Murphy
    Michelle Murphy
  • Katie Foot
    Katie Foot
  • Tessa Goring
    Tessa Goring
  • Lois Wells
    Lois Wells
  • Sarah Turner
    Sarah Turner
  • Susan Crook
    Susan Crook
  • Hattie Clay
    Hattie Clay
  • Louise Cooper
    Louise Cooper
  • Josh Forth
    Josh Forth
  • Deborah Wilson-Pitts
    Deborah Wilson-Pitts
  • Tamsin Bradley
    Tamsin Bradley
  • Harriet Marklew
    Harriet Marklew
Here at Perry Bishop and Chambers we pride ourselves on our integrity, exceptional customer service and hard work. All of these factors enable us to achieve the best possible results for our customers. Whether you are selling, buying or letting property Perry Bishop and Chambers can help you. We also specialise in selling land and new homes. Based in the centre of this busy town, our Faringdon office has excellent knowledge of the local area.
Perry Bishop and Chambers

16 Market Place Faringdon
Oxfordshire
SN7 7HP

01367 240356

Nov 29,2016
Minithumbup
By:
Nov 29,2016
Featured Review
0 people found
this helpful
A very professional team who have kept us well informed all along the process. We were always given honest feedback which we found extremely helpful and eventually led to the sale of the property. We are extremely happy with the outcome....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Sarah Benson
Nov 29, 2016
View all comments (1)
Dear Jez, Thank you for choosing Perry Bishop & Chambers to sell your property and for taking the time to leave such positive feedback. It is very much appreciated. Best wishes Sarah Benson, Director....
Nov 28,2016
Minithumbup
By:
Nov 28,2016
Featured Review
0 people found
this helpful
Perry Bishop and Chambers were fantastic to deal with throughout our purchase. Louise kept us fully up to date with the progress of the chain and did her best to move things along where possible. She was always available for questions and phoned and emailed with regular updates so we knew exactly what was happening. We would definitely recommend to anyone buying or selling....
read full review
Comment on agent fees
N/A as we were only buying
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
Featured Review
0 people found
this helpful
Clear, concise updates. Very smooth transaction. There were no issues at all during our purchase of the house so we are pleased with the level of service given by Michelle....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Sarah Benson
Nov 24, 2016
View all comments (1)
Congratulations on your purchase and thank you for taking the time to leave such a positive review which is very much appreciated. Best wishes, Sarah Benson, Director....
Nov 22,2016
Minithumbup
By:
Nov 22,2016
Featured Review
0 people found
this helpful
Both Lois and Louise were so accommodating and friendly during the whole process and I did think if I had bee the seller I wouldn't have been extremely happy at how the agents conducted their business and the follow ups to ensure things were progressing as should be....
read full review
Comment on agent fees
Not applicable (we are the buyers)
Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
Featured Review
0 people found
this helpful
From the first meeting and valuation I felt confident they were going to be exceptional, the signs went up with the boards man (Dave?) being efficient and friendly. The sale, completion and the whole service was exceptional. All of the team were brilliant, giving feedback, advice, further information. They contacted me when they had information, kept me informed and reassured on the process. Brilliant...
read full review
Was this helpful? Yes
By: Sarah Benson
Nov 22, 2016
View all comments (1)
Dear Paul - Thank you so much for your generous testimonial, and especially for mentioning Dave Ford, our board specialist, who is delighted to have been recognised in such a way. I am so pleased that your experience of selling with us was such a positive one. Best wishes Sarah Benson, Director....
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
Louise is very thorough and kept us updated on the process of our purchase along the way. She is very personable and professional, and clearly cares a lot about her work. Josh was very good with my mother-in-law and was very helpful when he showed us around the property. Refreshing approach to house purchasing for us, thank you Perry Bishop team....
read full review
Comment on agent fees
n/a
Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
We used Perry Bishop to market our property in October 2016, having had various local agents visit prior to making our decision we decided on Perry Bishop for Sarah Turners professional attitude in marketing them and her continued contact, something we did not receive from any other agents. Sarah Benson then made her visit to us to sign us up to Perry Bishop again professional, interested and listened to our views with regard to the marketing material. The agent accompanied the potential buy...
read full review
Comment on agent fees
Fees are in line with all agents.
Was this helpful? Yes
By: Sarah Benson
Nov 18, 2016
View all comments (1)
Dear Morag & Clive, Thank you for your kind words and for entrusting the sale of your home to us. It has been a pleasure to work with you and we wish you every success with your future plans. With best wishes, Sarah Benson....
Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
friendly and helpful staff who called us on a regular basis to update us on progress of are sale. also regular updates of houses for sale. Thankyou Louise...
read full review
Was this helpful? Yes
By: Sarah Benson
Nov 09, 2016
View all comments (1)
Dear Neil - I am pleased to read that you had such good service from the Faringdon office on your sale and purchase. Thank you for taking the time to leave your review. Best wishes, Sarah Benson....
Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
Extremely helpful and very understanding, my experience with buying my property was smooth and efficient. A big thank you to Louise cooper for handling the buying of my property....
read full review
Was this helpful? Yes
By: Sarah Benson
Nov 09, 2016
View all comments (1)
Dear Nadia - I am so pleased the experience of buying your property was such a positive one. Thank you for leaving your review and I hope you enjoy your new home. Best wishes, Sarah Benson - Director....
Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
Regular updates received throughout whole process. Sale did take a while and it was disappointing when one purchaser pulled out. Louise obtained the best possible price for us in the end and then ensured that the sale was completed as quickly as possible....
read full review
Comment on agent fees
Fees are reasonable, just remember the VAT
Was this helpful? Yes
By: Sarah Benson
Nov 01, 2016
View all comments (1)
Dear Neil. Thank you for your instructions to sell the property in Faringdon and for taking the time to leave your review. It is frustrating when sales fall through but I am pleased that you feel we achieved the best price that we could for the property. With best wishes, Sarah Benson, Director.....
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
I have felt very well looked after by the agents at Perry Bishop and Chambers. Whether I pop in, call or email their communication with me is always professional and helpful. My property sold within 1 week of being put up for sale which I was obviously very pleased with. The agent leaving a note for me after my first and only viewing saying how lovely my property was was a really nice touch....
read full review
Comment on agent fees
As expected.
Was this helpful? Yes
By: Sarah Benson
Oct 31, 2016
View all comments (1)
I am delighted to hear that your buyer was found so quickly and that my colleagues in Faringdon have been so helpful and professional. Good luck with your move and thank you for choosing Perry Bishop & Chambers to act on your behalf. Best wishes, Sarah Benson, Director....
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
I viewed the property twice with Lois and the viewing was arranged and conducted efficiently on each occasion. I would recommend however that the agent tries to ensure they have keys for all parts of the property as I was not able to look in the garage. After I made an offer Louise took over the management and she was very good at keeping me informed and also in making things move and keeping them moving when we hit some delays. Overall I was very happy with the service I received as a buyer fro...
read full review
Comment on agent fees
NA
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
0 people found
this helpful
Louise was efficient and helpful during the negotiating process and, once our offer had been accepted, was very proactive in keeping us up to date and dealing with the executors....
read full review
Was this helpful? Yes
By: SarahBenson
Oct 27, 2016
View all comments (1)
Dear Heather and Michael - I am delighted to read that Louise was so helpful during your recent purchase of a property through us. Thank you for taking the time to leave a review. Best wishes Sarah Benson Director....
Oct 26,2016
Minithumbup
By:
Oct 26,2016
0 people found
this helpful
I had purchased my house from same agency 4 years ago and the Customer Service was of highest standards , so much so that when we made the decision recently to sell our house i didn't hesitate on choosing same Estate agents. Tessa and Louise clearly have a passion for selling houses, their efficiency and honesty really struck me but also listening to what I needed to achieve as a seller. Their customer service was very high indeed ,felt completely re-assured that they were working really ...
read full review
Comment on agent fees
Happy to pay for a great Service
Was this helpful? Yes
By: Sarah Benson
Oct 27, 2016
View all comments (1)
Dear Cristina, Thank you! I am delighted that your experience of selling your property through our Faringdon branch was so good and I know Louise and Tessa will be very grateful for your kind words. May I take this opportunity to wish you all the best for the future. Best wishes, Sarah Benson, Director....
Oct 24,2016
Minithumbup
By:
Oct 24,2016
0 people found
this helpful
Very pleasant and very helpful. No complaints. It is nice to be able to contact people so willing to act on your behalf. Thank you Louise....
read full review
Comment on agent fees
Normal
Was this helpful? Yes
By: Sarah Benson
Oct 25, 2016
View all comments (1)
Dear Afram - thank you for your kind words and I am so pleased you found Louise to be so helpful when you purchased your home recently. Best wishes, Sarah Benson Director....
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
I have had dealings with Michelle Murphy over a number of years and found her knowledge, service provided and attitude most professional. The most recent sale of a property has gone like clockwork and if the were any problems I was not aware of them, for which I thank you....
read full review
Comment on agent fees
Acceptable
Was this helpful? Yes
By: Sarah Benson
Oct 21, 2016
View all comments (1)
Dear Tim, Thank you for your instructions to market the property for you and for your review which is much appreciated. I am delighted that the sale went so smoothly. Best wishes Sarah Benson....
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
Loiuse is a very proactive, competent Client Manager. She handled negotiations effectively and with great professional skill to achieve an outcome that satisfied the vendor and the buyer! She has a very engaging personality which is an invaluable asset in the real estate industry....
read full review
Comment on agent fees
I am a buyer, therefore unable to comment.
Was this helpful? Yes
By: Sarah Benson
Oct 21, 2016
View all comments (1)
Dear Moira, Thank you for your feedback on Louise and I am delighted that you have had such a good experience. I trust your purchase proceeds smoothly. Best wishes Sarah Benson....
Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
Michelle was very helpful during a lengthy purchase process in which I found myself at the bottom of the chain. She kept me regularly informed about the vendors' actions, and did everything she could to ensure a more speedy completion. As I said to her, it would have been a far more difficult experience had we had another agent....
read full review
Was this helpful? Yes
By: Sarah Benson
Oct 20, 2016
View all comments (1)
Dear Will - thank you for taking the time review your experience of buying a property through our Faringdon Office. The team work so hard and it is always rewarding to read such positive feedback. Good luck with your new property. Best wishes, Sarah Benson, Director....
Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
Michelle was incredibly helpful throughout my first time purchase. I am very grateful that she took the time to explain all of the steps involved in the house purchase and checked in with me every so often to make sure everything was okay. I would also like to thank Sue, Josh, and Lois for their help in finding me a house I love and cannot wait to move into. I would highly recommend Perry Bishop and Chambers....
read full review
Was this helpful? Yes
By: Sarah Benson
Oct 21, 2016
View all comments (1)
Hello Sam - I am so pleased we were able to find you such a suitable property and wish you every happiness once you have settled in. Thank you for taking the time to leave such lovely comments about Michelle and the team in Faringdon. Best wishes Sarah Benson, Director....
Oct 19,2016
Minithumbup
By:
Oct 19,2016
0 people found
this helpful
We have been with Perry Bishop for nearly 2 years during which time we lost one sale, but through no fault of theirs or in fact ours. A new buyer became interested in June and Perry Bishop kept their interest going and gave them patience to continue with the sale. Our vendor was a very difficult person, delaying and delaying and finally after we nearly despaired of ever getting to an exchange of contracts, it did happen and we are moving on Friday 21st October 2016. I cannot praise Perry Bish...
read full review
Comment on agent fees
For the amount of work that has gone into this lengthy sale they are very good.
Was this helpful? Yes
By: Sarah Benson
Oct 21, 2016
View all comments (1)
Dear Penny - You are moving at last! We all wish you every happiness in your new home and hope that you settle quickly. It has been a pleasure working with you and thank you for your kind review and for your business. With best wishes, Sarah Benson....
Oct 19,2016
Minithumbup
By:
Oct 19,2016
0 people found
this helpful
Sold our house with Perry Bishop (Faringdon) in less than 3 months from listing to completion of sale. We found them to be diligent, professional and communicative during the entire process. Although not as intimate as other agents due to their size, they delivered results in a timely effective manner and we remain indebted to them for piecing together our chain. Louise and Lois were incredibly conscientious throughout, and were always available to offer all sorts of advice and guidance to novic...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Sarah Benson
Oct 20, 2016
View all comments (1)
Hello Simon & Sarah, Thank you for your instructions to market your property for you and I am delighted you are now in your new home which suits so well. Thank you for your positive and kind review and we wish you every happiness. Best wishes Sarah Benson....
Oct 04,2016
Minithumbup
By:
Oct 04,2016
0 people found
this helpful
From my little experience of estate agents as a first time buyer I thought Perry & Bishop were very quick respond and keep the process going which resulted in a purchase much sooner than we expected (we managed 10 weeks from offer to completion, while I was expecting 3 months at the best and had heard horror stories of 12 months!). I can't say it was stress free but I doubt buying a house ever is, I'm glad that its over and thankful to all the people involved....
read full review
Comment on agent fees
seemed reasonable.
Was this helpful? Yes
By: Sarah Benson
Oct 04, 2016
View all comments (1)
Dear Kit - congratulations on purchasing your first home and thank you for taking the time to review the service and team here at Perry Bishop & Chambers. Good luck and we look forward to being able to help again in the future. Best wishes Sarah Benson, Director....
Sep 30,2016
Minithumbup
By:
Sep 30,2016
0 people found
this helpful
We have been pleased with the service provided by Perry Bishop. They have kept us fully informed of progress throughout the process and have been very diligent in coordinating progress through the sales process with our buyer's and their solicitors....
read full review
Comment on agent fees
We found their fees to be acceptable
Was this helpful? Yes
By: Sarah Benson
Sep 30, 2016
View all comments (1)
I am so pleased to read that you were happy with our service and fees. Thank you for your kind instructions and best wishes for the future. Sarah Benson....
Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
Saw our new house at an open day at the beginning of June and absolutely loved it. Great 2nd viewing with Lois who was very knowledgeable about the property and the area and enabled us to answer any initial questions. Then supported through a very quick and efficient purchase and sale process including marketing our house using Sarah's advice and guidance and receiving an offer after 5 viewings. We completed the sale and purchase of properties with first class service and support from Michelle...
read full review
Comment on agent fees
Very good and competitive pricing
Was this helpful? Yes
By: Sarah Benson
Oct 21, 2016
View all comments (1)
Hi Emma - I am so pleased that your experience of buying and selling through us was so positive and we are all very grateful for your kind review. I do hope you are settled in your new home. Best wishes, Sarah Benson....
Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
I would not hesitate to recommend Perry, Bishop and Chambers. Every member of staff we came in contact with was extremely professional and friendly. The professional photographs and presentation of our home to market was first rate....
read full review
Comment on agent fees
More expensive than other local agents - but when we switched to them, the reasons why became apparent.
Was this helpful? Yes
By: Sarah Benson
Oct 04, 2016
View all comments (1)
Thank you so much for leaving such a lovely review. We were delighted to help you with your move. Thank you for your instructions. Best wishes Sarah Benson, Director....
Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
It was nice of Michelle to call us at least once a week to keep us informed of what was happening. We stated on making our offer that we needed to move in by a given date, and with a little pushing, it was done. A hassle free service....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Sarah Benson
Oct 04, 2016
View all comments (1)
Dear Andy and Zoe - I am so pleased your move happened when it needed to and thank you for your positive review of Michelle and the team. I hope you are now enjoying your new home. Best wishes Sarah Benson, Director....
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
I would like to thank Louise Cooper from day 1 she was extremely professional and helpful in what was for myself and my girls a very upsetting situation . She was supportive of our predicament and always strived to make every step as easy and stress free as was possible . I can not say enough to praise this lovely lady . She is an absolute credit to the Faringdon Office of Perry Bishop and Chambers and an absolute pleasure to meet Many many thanks Louise Lisa x...
read full review
Was this helpful? Yes
By: Sarah Benson
Sep 12, 2016
View all comments (1)
Dear Lisa, Thank you for your lovely review of Louise. I am so pleased to hear that she was able to help during such a difficult time for you and we are very grateful to you for taking the time to leave your comments. With best wishes, Sarah Benson, Director....
Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
Michelle was extremely helpful throughout our recent house purchase, ably handling sometimes tricky negotiations with all parties involved, whilst always keeping us informed. She was approachable, professional and knowledable. Thank you for all your efforts!...
read full review
Was this helpful? Yes
By: Sarah Benson
Aug 18, 2016
View all comments (1)
Dear Pri, Thank you so much for taking the time review Michelle and the Faringdon office. I am so pleased that your experience was such a positive one. Good luck in your new home. Best wishes Sarah Benson, Director....
Aug 16,2016
Minithumbup
By:
Aug 16,2016
0 people found
this helpful
Fantastic professional and friendly service from beginning to end. Great communication throughout every stage of the buying process. Thank you for making our buying experience a very positive one. Highly recommended to all....
read full review
Was this helpful? Yes
By: Sarah Benson
Aug 16, 2016
View all comments (1)
I am so pleased to read that you had such a positive experience of buying your property. The process is often challenging and can be stressful so I am delighted that our Faringdon office were so helpful. Thank you for taking the time to recommend us. Sarah Benson Director....
Aug 14,2016
Minithumbup
By:
Aug 14,2016
0 people found
this helpful
Pleasant and professional to deal with. The marketing material was beautifully produced. The property sale was well handled; we were kept informed and offered advice but not pressured in any way. They found the perfect buyer for the family property. We would not hesitate to recommend them...
read full review
Comment on agent fees
Fees were very reasonable.
Was this helpful? Yes
By: Sarah Benson
Aug 15, 2016
View all comments (1)
Dear Chris - It was a real pleasure to be involved with the sale of such a lovely family home. Thank you for your generous testimonial and thank you again to you and the family for choosing Perry Bishop & Chambers to be your preferred agent. Best wishes Sarah Benson....
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
I could not have asked for better service or support. Michelle made the purchasing of my property very easy. I was kept informed of progress by email and she was always willing to support during phone conversations. This was important as this was the most challenging move I have ever done in terms of the demands of the chain....
read full review
Was this helpful? Yes
By: Sarah Benson
Aug 11, 2016
View all comments (1)
Dear Nick - thank you for being so patient during the process of buying your new home and thank you for taking the time to review the support and work that Michelle provided to enable your purchase to go ahead. We really appreciate your comments and wish you every happiness in your home. Do call in when you are passing the office. Best wishes, Sarah Benson, Residential Director....
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
We have been more than happy with the service from Louise she has been brilliant and made our first experience of buying a house a smooth and lovely one! Thankyou again!...
read full review
Was this helpful? Yes
By: Sarah Benson
Aug 11, 2016
View all comments (1)
Dear Jasmine, Congratulations on your first home purchase! Thank you for taking the time to review the service you received from Louise. We work hard to make a difference in each transaction and I am delighted your first experience was such a good one. Good luck and much happiness in your first home. Best wishes, Sarah Benson, Residential Director.l....
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
The staff were highly professional in all their dealing with me and they removed much of the worry associated with moving house. I would recommend them to my friends if they were considering selling their property....
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Sarah Benson
Aug 12, 2016
View all comments (1)
Dear Christopher, I am so pleased to read that you received such a professional service from the Faringdon office with your recent move. Thank you for entrusting the sale to us and for leaving this lovely review. Best wishes, Sarah Benson - Residential Director....
Jul 17,2016
Minithumbup
By:
Jul 17,2016
0 people found
this helpful
Selling Uncles house from over 100 miles away was not the easiest thing to do. PB & C were a great help at a time when we did not need any more probelms....
read full review
Comment on agent fees
Got the job done at a difficult time to sell. Has to be worth the money.
Was this helpful? Yes
By: Sarah Benson
Jul 18, 2016
View all comments (1)
Dear John. Thank you for your kind review and thank you for your instructions to sell your Uncle's property. Best wishes, Sarah Benson, Residential Director....
Jul 13,2016
Minithumbup
By:
Jul 13,2016
0 people found
this helpful
We have been kept informed throughout the sale of our late Mother's flat. Contact with Louise made the whole process painless when it could have been a distressing time....
read full review
Comment on agent fees
Because of the low value of the flat the fees were a fixed sum which was high for sole agency at 2% approx.
Was this helpful? Yes
By: Sarah Benson
Jul 13, 2016
View all comments (1)
Thank you for taking the time to review the service you received from our Faringdon office, and Louise in particular. We understand that selling your late Mother's flat is a difficult process for many reasons and I am so pleased that Louise was able to help make the process less difficult for you. Best wishes, Sarah Benson, Residential Director....
Areas covered
  • SN6 7
  • Highworth - Shrivenham
  • SN6 8
  • Faringdon - Uffton - Buscot
  • SN7 7
  • Bampton - Broughton Poggs - Lechlade
  • SN7 8
  • OX18
  • GL7 3
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 81% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ23,000
  • Max: ยฃ890,000

Letting
  • Min: ยฃ250,000
  • Max: ยฃ540,000

NAEA RICS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 113 0 111 1 3 0
Sarah Benson Sarah Benson
Director
28 reviews

About Sarah No description set View full profile
Michelle Murphy Michelle Murphy
Client Manager/Negotiator
80 reviews

About Michelle No description set View full profile
Katie Foot Katie Foot
Sales Administrator
2 reviews

About Katie No description set View full profile
Tessa Goring Tessa Goring
Branch Manager
14 reviews

About Tessa No description set View full profile
Lois Wells Lois Wells
Weekend Negotiator
17 reviews

About Lois No description set View full profile
Sarah Turner Sarah Turner
5 reviews

About Sarah No description set View full profile
Susan Crook Susan Crook
0 reviews

About Susan No description set View full profile
Hattie Clay Hattie Clay
1 reviews

About Hattie No description set View full profile
Louise Cooper Louise Cooper
Client Manager
49 reviews

About Louise No description set View full profile
Josh Forth Josh Forth
5 reviews

About Josh No description set View full profile
Deborah Wilson-Pitts Deborah Wilson-Pitts
0 reviews

About Deborah No description set View full profile
Tamsin Bradley Tamsin Bradley
0 reviews

About Tamsin No description set View full profile
Harriet Marklew Harriet Marklew
0 reviews

About Harriet No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 10:56 AM 10/05/2016 by allAgents

Complaints Procedure

COMPLAINTS HANDLING PROCEDURE


ร‚ย 



  • In the event of a client having a complaint regarding any aspect of the services provided by Perry Bishop and Chambers, the staff member will in the first instance endeavour to resolve any oral complaint before it develops into a formal written complaint.


Who to Contact



  • We have appointed Ian Perry FRICS to deal with complaints.ร‚ย  If you have a question or if you would like to make a complaint, please do not hesitate to contact him.



  • If you have initially made your complaint verbally รขย€ย“ whether face-to-face or on the telephone รขย€ย“ please also make it in writing addressed to Ian Perry marked confidential.



  • Ian Perry may refer the matter to another director or senior manager within the Company in an effort to deal with complaints promptly and in an expeditious manner.


ร‚ย 


When will the complaint be responded to?



  • Once we have received your written complaint, Ian Perry will contact you in writing within seven days.ร‚ย  At this stage we will give our understanding of your case.ร‚ย ร‚ย  We will also invite you to make any further comments that you may have in relation to this.


ร‚ย 


What action will be taken?



  • Within twenty-one days of receipt of your written summary, Ian Perry will conduct an internal investigation of the facts and issues constituting the client complaint and write to you to inform you of the outcome of his internal investigation and let you know what action we have taken or will take.


ร‚ย 


What if the client is still not satisfied?


If, after receipt of the report and any subsequent correspondence the client remains dissatisfied, the client is free to request that an independent body review the complaint.ร‚ย ร‚ย 
Last updated at 10:56 AM 10/05/2016 by allAgents

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Make an Enquiry



.