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    Helen Canning
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Penny Lane Homes

67 High Street Johnstone
Renfrewshire
PA5

01505331114

Mar 10,2017
Minithumbdown
By:
Mar 10,2017
10 people found
this helpful
I can honestly say I've never experienced such appalling customer service and unprofessional behaviour from a service provider. Made no real attempt to promote tge property. When asked them to remove the property from their books the agent attempted to refuse to return the keys. After getting into a verbal dispute with Helen over her refusal to return keys because she was more concerned about an alleged missing poster and threatning to call the police this so called professional believes it appr...
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Comment on agent fees
Ridiculous because they do nothing to warrant them. Fraud springs to mind
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Mar 10,2017
Minithumbdown
Helen Canning
By:
Mar 10,2017
2 people found
this helpful
The fact that I have already had my detailed and truthful review removed from the Facebook page, and that if my cousin, speaks volumes ( the branch actually removed the review tab option, so they can't be read by the public or added to). It's probably just as well, as several of the only 'positive' reviews appeared to be from family members of the Director, Helen Canning (conflict of interests at best?) In short, my family will be glad to be rid of this awful, amateur, excuse for an estate agenc...
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Comment on agent fees
Bad; money up front does not appear to be enough incentive to do a good job
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Mar 19,2015
Minithumbdown
By:
Mar 19,2015
3 people found
this helpful
I have rented from few different vendors in the last few years but have never dealt with such an ameturish bunch purporting to be professionals having paid the deposit and first months rent we then had to pay for an electrician and a plumber to carry out repairs and we are still waiting to be repaid do not rent from this shower of jokers...
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What agent could do to change your mind?
It would have been better if agent could be contacted and paid for repairs instead of having to pay for it with no chance of claiming monies for repairs
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Comment on agent fees
Legalised extorsion
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By: Kevin
Aug 13, 2015
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A common misconception is that the agent is the landlord, they are not. The job of the agent is to take landlords instructions and carry them out to the best of their abilities. If you had paid for works on behalf of the landlord and had already reported them in writing you may have right to reclaim them from rental. This agent provides each tenant who moves into a rented property in with a tenant information pack which informs the tenant of their rights in respect of repairs required, I woul ...
Mar 18,2013
Minithumbdown
By:
Mar 18,2013
10 people found
this helpful
Terrible service to tenants. Will charge you for anything and everything if possible. The vast majority of these charges are illegal under the Housing Act. Do not recommend these agents at all unless you enjoy being the victim of daylight robbery. Disgraceful. Furthermore, they take excessive amounts of time to process applications for short term tenancies....
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By: Kevin
Aug 13, 2015
View all comments (1)
Penny Lane Homes (Johnstone) Ltd don't make any charges to tenants, the legislation was clarified a couple of years ago and it is illegal to charge some fees to tenants. They can only take landlords instructions in respect of accepting tenants into their property and application forms are processed as soon as possible given the above, the speed of references depends on how quickly the applicant employer/s and previous landlord reply to reference requests. ...
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Helen Canning - upload your photo Helen Canning
1 reviews

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