• claim your profile
    Helen Canning
Penny Lane Homes Johnstone are a local family run estate agents located in the heart of Johnstone Town Centre. We pride ourselves on good customer service.
Penny Lane Homes

36 High Street Johnstone
Renfrewshire
PA5 8AH

01505 331114
Jan 04,2018
Minithumbup
Helen Canning
By: 'david thomson'
Jan 04,2018
3 people found
this helpful
this was our first time selling a house, so it was pretty big mine field, i contacted helen,who promptly came out to see us, i was impressed with the professionalism of helen, and further on her team, they all gave me so much of ...
read full review
Comment on agent fees
fine
Was this helpful? Yes
By: Penny McGinley
Mar 21, 2018
View all comments (1)
Thank you very much for taking the time to review Penny Lane Homes Johnstone. It's appreciated by the firm and we are delighted you were happy with the customer service you received. ...
Aug 28,2017
Minithumbup
Helen Canning
By: 'David'
Aug 28,2017
6 people found
this helpful
I was delighted with the service we received from start to finish from Helen at Penny Lane Homes. She was efficient in coming out to us for our valuation with a speedy response to confirm fees and valuation. We had great updates from Claire Feeley ...
read full review
Comment on agent fees
Very fair compared to other agents in the surrounding area.
Was this helpful? Yes
Mar 10,2017
Minithumbdown
Helen Canning
By: 'Carol Ann Brewer'
Mar 10,2017
4 people found
this helpful
The fact that I have already had my detailed and truthful review removed from the Facebook page, and that if my cousin, speaks volumes ( the branch actually removed the review tab option, so they can't be read by the public or added to). It's probably ...
read full review
Comment on agent fees
Bad; money up front does not appear to be enough incentive to do a good job
Was this helpful? Yes
Mar 19,2015
Minithumbdown
By: 'John'
Mar 19,2015
4 people found
this helpful
I have rented from few different vendors in the last few years but have never dealt with such an ameturish bunch purporting to be professionals having paid the deposit and first months rent we then had to pay for an electrician and a plumber to ...
read full review
What agent could do to change your mind?
It would have been better if agent could be contacted and paid for repairs instead of having to pay for it with no chance of claiming monies for repairs
Attached Files
Comment on agent fees
Legalised extorsion
Was this helpful? Yes
By: Kevin
Aug 13, 2015
View all comments (1)
A common misconception is that the agent is the landlord, they are not. The job of the agent is to take landlords instructions and carry them out to the best of their abilities. If you had paid for works on behalf of the landlord and had already reported them in writing you may have right to reclaim them from rental. This agent provides each tenant who moves into a rented property in with a tenant information pack which informs the tenant of their rights in respect of repairs required, I woul ...
Mar 18,2013
Minithumbdown
By: 'Anonymous'
Mar 18,2013
11 people found
this helpful
Terrible service to tenants. Will charge you for anything and everything if possible. The vast majority of these charges are illegal under the Housing Act. Do not recommend these agents at all unless you enjoy being the victim of daylight robbery. Disgraceful. Furthermore, they take ...
read full review
Was this helpful? Yes
By: Kevin
Aug 13, 2015
View all comments (1)
Penny Lane Homes (Johnstone) Ltd don't make any charges to tenants, the legislation was clarified a couple of years ago and it is illegal to charge some fees to tenants. They can only take landlords instructions in respect of accepting tenants into their property and application forms are processed as soon as possible given the above, the speed of references depends on how quickly the applicant employer/s and previous landlord reply to reference requests. ...
Areas covered
  • PA3
  • Johnstone
  • PA5
  • Elderslie
  • PA6
  • PA9
  • PA10
  • PA11
  • PA12
  • PA13
  • KA15
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
50% customers were satisfied with fees 50% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £102,300
  • Max: £102,300

Letting
  • Min: £0
  • Max: £0

TPOS NLA SAL TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 2 2 0 0 0 0 1
Helen Canning - upload your photo Helen Canning
3 reviews

About Helen No description set View full profile

Fees

We are a fixed fee selling company and also offer deferred payment options.
Our rental management packages are extremely competitive.
Last updated at 4:00 PM 04/01/2018 by Helen Canning

Complaints Procedure

In house complaints procedure in place with higher level of managements.
We are also part of the Property Ombudsman.
Last updated at 4:00 PM 04/01/2018 by Helen Canning

Awards won by Penny Lane Homes, Johnstone PA5 8AH

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Find the Best Agent to
Sell or Rent Your Home