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    Bill Russell
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    Lara Olley
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    Charlotte Le Vay
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    Khadine Richards-Carberry
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    Vince Orlando
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    Andrew
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    Alexandra
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    Lauren Bennett
No description available.
Pedder

Pissarro House 77A Westow Hill Crystal Palace, London
Greater London
SE19 1TZ

020 8670 7160

Sep 13,2016
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Sep 13,2016
1 people found
this helpful
Really disappointed with Pedder. I sold my property through them but it seemed very much as if they were acting for the purchaser (who also wanted to rent my flat out post purchase) than for me. Huge conflict of interest. They only had one viewing on my flat, told me the offer, suggested I take it and didn't have any more viewings! The offer wasn't bad and so I went for it but later found out the purchaser was going to be renting it out through Pedder. I also came back from holidays to find ...
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Comment on agent fees
ok at 1.5% but am unsure now that I received the best price
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Aug 10,2016
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Aug 10,2016
0 people found
this helpful
We were extremely pleased with the outstanding service provided by Pedder Crystal palace branch. The marketing approach and communication provided was faultless and we were constantly kept in the loop. Thank you Bill, Lara & Nina...
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Comment on agent fees
Very pleased with the fees which were negotiated
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Jul 15,2016
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Jul 15,2016
0 people found
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We were very happy with the support we received from Pedder in selling our flat. They were extremely helpful in advising on pricing, thanks to which we achieved a very quick turnaround and a fair offer. There was no pressure at all to inflate the cost at the get-go, and then negotiate it down during the process - quite the opposite actually. The support that was provided during the conveyancing period was very good, with Lara being very responsive throughout what turned out to be a laborious p...
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Comment on agent fees
Fair. More than competitive.
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Apr 22,2016
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Apr 22,2016
0 people found
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Do not use Pedder Crystal Palace as a vendor. It's as simple as that. They are aggressive and do not look after their client's interests. They value your property low to impress you with a quick sale, but they pressure you to reduce the price even further during the process. *, the current sales manager, is extremely rude and disrespectful towards her clients. If you want to waste ££££ in expenses and not achieve a sale maybe go with them out of curiosity to test the limi...
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Comment on agent fees
Average fees, extremely bad and rude service.
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Dec 09,2015
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Dec 09,2015
1 people found
this helpful
I found Pedder deceitful and pushy from the start. Their sales technique has ranged from sneakily prying (calling the estate agents we are selling through and asking them questions about us and trying to contact our mortgage provider to find out information about us) to aggressive (accusing us of lying to them about our position). Lara, the 'sales manager of the whole office' as she proudly referred to herself on the phone, was incredibly rude. If you want a stressful time made even more stressf...
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Aug 20,2015
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Aug 20,2015
5 people found
this helpful
Pedder have shown a total lack of attention to detail, with staff responding to emails which I've tried to escalate via management structure, with totally stock answers, repeated from emails 2-3 weeks earlier. It shows that management don't really know what's going on and follow-up and driving process is really weak and apathetic, and junior staff quite antagonistic, not having any common sense when needing to...
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Oct 10,2014
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Oct 10,2014
2 people found
this helpful
I went yesterday with my sister at the Crystal Palace branch of the company in the attempt to receive an advice and to look for a place to rent within that area. We have been told to wait to speak with one of the members of the letting team - a man , unfortunately I don't remember his name as all this happened so quickly. We told him that we are looking for a studio or a 1 bedroom to share and that we currently are on a tight budget, as only one of us is working ( the other one studying) and tha...
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Feb 17,2014
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Feb 17,2014
1 people found
this helpful
What a farcical experience. Estate agent turned up to our viewing late. And, bizarrely, hadn\'t brought keys with him so we couldn\'t view the flat at all. Whilst somewhat apologetic, he didn\'t seem hugely concerned that he had wasted our time by dragging us to a viewing that couldn\'t take place. He did promise to call back in a few days\' time to rearrange but he never bothered. When I called Pedder back to complain and to ask to finally see the property, I was told that the managed would cal...
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Nov 11,2013
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Nov 11,2013
6 people found
this helpful
Firstly, and this isn\'t down to the particular branch, but the website is very poor and what you put in the search criteria appears to have no bearing on the results that are returned. Eventually gave up using the site. This wouldn\'t be so bad, but we never received the weekly emails that we were promised. As such, how would you ever be able to find a property with Pedder? So onto the viewings (or attempts at): Viewing 1: Turns out the property came off the market during the day. Howeve...
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Was this helpful? Yes
Nov 11,2013
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Nov 11,2013
5 people found
this helpful
Firstly, and this isn\'t down to the particular branch, but the website is very poor and what you put in the search criteria appears to have no bearing on the results that are returned. Eventually gave up using the site. This wouldn\'t be so bad, but we never received the weekly emails that we were promised. As such, how would you ever be able to find a property with Pedder? So onto the viewings (or attempts at): Viewing 1: Turns out the property came off the market during the day. Howeve...
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Was this helpful? Yes
Apr 30,2013
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Apr 30,2013
12 people found
this helpful
Having been a client of Pedder for 10 years, I was horrified at the way I was treated by Vince Orlando during the end of tenancy. As I had been paying a 10% commission for a so-called management service, I expected the end of tenancy to be handled professionally. Instead the deposit was returned to the tenant by Orlando without checking that all outstanding bills had been paid. When I received the outstanding bills I contacted Orlando for answers regarding the situation. After some time he repli...
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What agent could do to change your mind?
They should have done what they were paid to do. It\'s that simple! Having been a trouble free and undemanding client for ten years I felt very let down. I had to pay bills which the tenant was liable for and Pedder lost another 10 years commission.
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Feb 23,2013
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Feb 23,2013
10 people found
this helpful
I have to say that I have been absolutely appalled by the lax attitude of this member of staff. I letted the property with the Chichester Rd office who have been great. However, Vince has been in charge of overseeing the details of ending the tenancy and I have had nothing but problems with him. I have regularly had to ask for assistance and intervention from the Park Hill office in order to get answers to the simplest questions. I regularly had to wait over a week to get a response to important...
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Nov 02,2012
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Nov 02,2012
14 people found
this helpful
We used them when they were called Wates. Not too bad and we bough our house through them. They slowly went from bad to worse. I got them to rent a flat for me ... they do aboslutely nothing and shamelessly charge for anything possible. I have so many things dont know where to start - the staff absolutely dont care. Unprofessional and dont understand customer service. Not sure how they are in business ... they should (and will go under) and it wont be long....
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Aug 17,2012
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Aug 17,2012
0 people found
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Khadine was very friendly and eager to help from the get-go. She allowed us to view a property very early on, which was super helpful and was brilliant throughout the letting process; she answered all our questions immediately, kept in great contact with us and helped us when there was a delay during the referencing process. The rest of the Pedder staff were also helpful and friendly and the whole process was about as smooth as these things can be. I wouldn\'t hesitate to recommend Pedder and...
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Aug 17,2012
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Aug 17,2012
0 people found
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Khadine at the Crystal Palace office has been outstanding in her level of service. Friendly, approachable and knowledgeable ยขรขโ€šยฌรขโ‚ฌล“ and went the extra mile to help me out with the admin/referencing for a one-bed rental. Would thoroughly recommend....
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Jul 04,2012
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Jul 04,2012
2 people found
this helpful
After asking three different estate agents in Crystal Palace to come and see is we chose Pedder. it was a difficult choice as they were all convincing and did their homework, but we liked Bill Russel\'s honesty and professionalism. he felt like someone you could trust and this turned out to be the case. We needed a certain sum as we were buying another house abroad and had to break the ceiling for our road. Pedder did not try to persuade us to try for less and despite some difficulty getting peo...
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Jun 04,2012
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Jun 04,2012
14 people found
this helpful
I\'ve been renting in and around London since 2002 and have used a few different letting agencies. I can say without shadow of a doubt that Pedder has been the worst one ever. The initial viewing went very well. It seems once you\'ve paid the \'admin fee\', you\'re on your own. E-mails go unanswered, calls are not returned. They use some bizarre vetting system which was a complete joke and added extra delays. The most infuriating thing is that we still didn\'t know if the tenancy was going ...
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What agent could do to change your mind?
Show some customer service - that would be a start.
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Mar 26,2012
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Mar 26,2012
4 people found
this helpful
While other agencies describe themselves as the best in south London, Pedder is the only one who is justified in the claim. And, believe me, I have gone to enough to say so! All the others with whom I had extended dealings (and many with whom I had very brief dealings) were stupid, rude, and very, very, very dishonest. Bill was very nice and helpful and encouraging, and never told me a single thing that was untrue or even exaggerated. Also, they have far better properties in Anerley than the ot...
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Feb 01,2012
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Feb 01,2012
3 people found
this helpful
I have dealt with Alexandra at crystal palace on a number of occasions now, and I have to say that she is a real credit to Pedder. Extremely professional, knowledgeable and approachable. A real pleasure! Thanks for all of your help with our home search!...
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Jan 29,2012
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Jan 29,2012
3 people found
this helpful
Excellent, professional and hands on service; DO USE!! The agent was incredibly efficient, would always return calls within an hour. Great coordination and communication between the seller-buyer and both solicitors. Even the documentation was smoothly arranged. Very proactive approach - no empty promises but a competent 'can do' attitude. Highly recommended!...
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Jan 25,2012
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Jan 25,2012
3 people found
this helpful
This was a very stressful sale due to endless enquiries made the buyer's solicitor. Alex who was dealing with the sale kept things going when I was almost ready to give up. Always pleasant and helpful would recommend Pedders. A big thank you to Alex and Bill the branch manager....
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Jan 23,2012
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Jan 23,2012
1 people found
this helpful
Excellent, hands on service provided by the agent from the above branch; always dealt with every issue promptly, each phonecall was returned within an hour, communication with the vendor was also smooth and friendly, even the documentation was processed efficiently and painless; it was very nice to know that she made every effort to help, give advise and close the deal so I definately felt well looked after and I recommend the branch and in particular this agent to anyone....
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Jan 20,2012
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Jan 20,2012
3 people found
this helpful
This is the first time both myself and my partner have dealt with an Estate Agent (past the viewing stage) for a potential tenancy. Everyone we spoke to at Pedder, in particular the Lettings Negotiator that showed us the property, was very helpful and friendly. At no point did I feel we were being persuaded or pressured into anything, instead on viewing the flat we were given enough time and space to make our decision. We were also fortunate enough to meet the previous tenant who gave us valu...
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Jan 18,2012
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Jan 18,2012
3 people found
this helpful
Pedder were the last of the six estate agents I visited while flat-hunting in Crystal Palace and the ones from whom I ultimately ended up letting a flat. The lettings negotiator I dealt with was polite and helpful, and although the paperwork and admin took maybe a day or two longer than I'd have liked (that said, this is my first time going through an estate agent, so maybe I'm being too demanding!) I was pleased with my experience and especially pleased with the beautiful flat I ended up with. ...
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Oct 06,2011
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Oct 06,2011
13 people found
this helpful
Without doubt, the most useless, consistently curt and generally rather obtuse group of people I have ever had the misfortune to deal with! I just cannot fathom how, when you pay an arm and leg for the "admin", you receive next to nothing in return - actually in fact, you get you get ambiguos and discourteous information for the cost of just a few hundred pounds! Subsequent dealings became increasingly more frustrating. We have finally moved in and I can only hope we never hear fro...
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Was this helpful? Yes
Jul 08,2011
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Jul 08,2011
11 people found
this helpful
The agent turned up for our viewing with the wrong keys to the flat, explained that he "had a feeling" earlier that day that they were incorrect (but hadn't bothered to check beforehand, which would have saved us a completely wasted journey). As far as apologies go, his couldn't have been less sincere. He did, however, promise to contact me in the week, to arrange a viewing for the following Saturday. Has he contacted me this week at all? No. When I called the agency today t...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ353,000
  • Max: ยฃ353,000

Letting
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  • Max: ยฃ0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 2 3 4 4 2 2 1 3 5
Bill Russell - upload your photo Bill Russell
7 reviews

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Lara Olley - upload your photo Lara Olley
2 reviews

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Charlotte Le Vay - upload your photo Charlotte Le Vay
1 reviews

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Khadine Richards-Carberry - upload your photo Khadine Richards-Carberry
2 reviews

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Vince Orlando - upload your photo Vince Orlando
2 reviews

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Andrew  - upload your photo Andrew
1 reviews

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Alexandra  - upload your photo Alexandra
2 reviews

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Lauren Bennett - upload your photo Lauren Bennett
1 reviews

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