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    Bill Russell
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    Lara Olley
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    Charlotte Le Vay
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    Khadine Richards-Carberry
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    Vince Orlando
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    Andrew
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    Lauren Bennett
No description available.
Pedder

Pissarro House 77A Westow Hill Crystal Palace, London
Greater London
SE19 1TZ

020 8670 7160
Website not available

Properties for Sale
Properties to Rent

Feb 20,2018
Minithumbup
By: 'collins'
Feb 20,2018
0 people found
this helpful
Pedders and especially Jenny Emerson at the Crystal Palace office did a great job in selling our flat. Jenny is an excellent communicator who showed determination and tenacity throughout the selling process. She has a a very good future....
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Was this helpful? Yes
Jan 11,2018
Minithumbdown
By: 'Tenant'
Jan 11,2018
1 people found
this helpful
I have found the staff at their lettings agency rude and unscrupulous. We were on a rolling contract and agreed to a rent increase without quibbling. Peddlers trickled us into signing a fixed term agreement and charged us ยฃ120 for doing so. (This practice of charging ...
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Comment on agent fees
ยฃ120 for renewal fees to tenants and a host of other fees when you start a tenancy rip-off. They know they can get away with it because of the housing shortage in London.
Was this helpful? Yes
By: Rebecca Walmsley
Jan 12, 2018
View all comments (1)
Hi There, I was sorry to read your above email. Please contact me on rebecca@pedderpoperty.com with more details and I will look into your complaint. I have spoken to the director of our property management team who had the following points; 1. The renewal fee is ยฃ100.00 + VAT (ยฃ120 INC VAT) per property not per tenant 2. Our fees are open and transparent and are among the most reasonable in the industry. We also do not charge for providing a reference like other agents do 3. They ar ...
Sep 13,2016
Minithumbdown
Bill Russell
By: 'Upsydaisy'
Sep 13,2016
3 people found
this helpful
Really disappointed with Pedder. I sold my property through them but it seemed very much as if they were acting for the purchaser (who also wanted to rent my flat out post purchase) than for me. Huge conflict of interest. They only had one viewing ...
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Comment on agent fees
ok at 1.5% but am unsure now that I received the best price
Was this helpful? Yes
Aug 10,2016
Minithumbup
Bill Russell
Lara Olley
By: 'Bill Russell'
Aug 10,2016
0 people found
this helpful
We were extremely pleased with the outstanding service provided by Pedder Crystal palace branch. The marketing approach and communication provided was faultless and we were constantly kept in the loop. Thank you Bill, Lara & Nina...
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Comment on agent fees
Very pleased with the fees which were negotiated
Was this helpful? Yes
Jul 15,2016
Minithumbup
Bill Russell
Lara Olley
By: 'NG'
Jul 15,2016
0 people found
this helpful
We were very happy with the support we received from Pedder in selling our flat. They were extremely helpful in advising on pricing, thanks to which we achieved a very quick turnaround and a fair offer. There was no pressure at all to inflate the ...
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Comment on agent fees
Fair. More than competitive.
Was this helpful? Yes
Apr 22,2016
Minithumbdown
By: 'TM'
Apr 22,2016
2 people found
this helpful
Do not use Pedder Crystal Palace as a vendor. It's as simple as that. They are aggressive and do not look after their client's interests. They value your property low to impress you with a quick sale, but they pressure you to reduce the price ...
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Comment on agent fees
Average fees, extremely bad and rude service.
Was this helpful? Yes
Dec 09,2015
Minithumbdown
By: 'Sophia'
Dec 09,2015
2 people found
this helpful
I found Pedder deceitful and pushy from the start. Their sales technique has ranged from sneakily prying (calling the estate agents we are selling through and asking them questions about us and trying to contact our mortgage provider to find out information about us) to ...
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Was this helpful? Yes
Aug 20,2015
Minithumbdown
Lauren Bennett
By: 'Marc'
Aug 20,2015
6 people found
this helpful
Pedder have shown a total lack of attention to detail, with staff responding to emails which I've tried to escalate via management structure, with totally stock answers, repeated from emails 2-3 weeks earlier. It shows that management don't really know what's going on and follow-up ...
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Was this helpful? Yes
Oct 10,2014
Minithumbdown
By: 'Mioara S'
Oct 10,2014
2 people found
this helpful
I went yesterday with my sister at the Crystal Palace branch of the company in the attempt to receive an advice and to look for a place to rent within that area. We have been told to wait to speak with one of the members ...
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Was this helpful? Yes
Feb 17,2014
Minithumbdown
By: 'CS'
Feb 17,2014
2 people found
this helpful
What a farcical experience. Estate agent turned up to our viewing late. And, bizarrely, hadn\'t brought keys with him so we couldn\'t view the flat at all. Whilst somewhat apologetic, he didn\'t seem hugely concerned that he had wasted our time by ...
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Was this helpful? Yes
Nov 11,2013
Minithumbdown
By: 'N. O. Name'
Nov 11,2013
6 people found
this helpful
Firstly, and this isn\'t down to the particular branch, but the website is very poor and what you put in the search criteria appears to have no bearing on the results that are returned. Eventually gave up using the site. This wouldn\'t be ...
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Was this helpful? Yes
Nov 11,2013
Minithumbdown
By: 'N. O. Name'
Nov 11,2013
5 people found
this helpful
Firstly, and this isn\'t down to the particular branch, but the website is very poor and what you put in the search criteria appears to have no bearing on the results that are returned. Eventually gave up using the site. This wouldn\'t be ...
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Was this helpful? Yes
Apr 30,2013
Minithumbdown
Vince Orlando
By: 'Taking The Pissarro'
Apr 30,2013
14 people found
this helpful
Having been a client of Pedder for 10 years, I was horrified at the way I was treated by Vince Orlando during the end of tenancy. As I had been paying a 10% commission for a so-called management service, I expected the end of tenancy to be ...
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What agent could do to change your mind?
They should have done what they were paid to do. It\'s that simple! Having been a trouble free and undemanding client for ten years I felt very let down. I had to pay bills which the tenant was liable for and Pedder lost another 10 years commission.
Attached Files
Was this helpful? Yes
Feb 23,2013
Minithumbdown
Vince Orlando
By: 'Dissatisfied'
Feb 23,2013
11 people found
this helpful
I have to say that I have been absolutely appalled by the lax attitude of this member of staff. I letted the property with the Chichester Rd office who have been great. However, Vince has been in charge of overseeing the details of ending the ...
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Was this helpful? Yes
Nov 02,2012
Minithumbdown
Bill Russell
By: 'no'
Nov 02,2012
15 people found
this helpful
We used them when they were called Wates. Not too bad and we bough our house through them. They slowly went from bad to worse. I got them to rent a flat for me ... they do aboslutely nothing and shamelessly charge for anything possible. I ...
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Was this helpful? Yes
Aug 17,2012
Minithumbup
Khadine Richards-Carberry
By: 'lydia'
Aug 17,2012
0 people found
this helpful
Khadine was very friendly and eager to help from the get-go. She allowed us to view a property very early on, which was super helpful and was brilliant throughout the letting process; she answered all our questions immediately, kept in great contact with us and ...
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Was this helpful? Yes
Aug 17,2012
Minithumbup
Khadine Richards-Carberry
By: 'Jaspal Bhogal'
Aug 17,2012
0 people found
this helpful
Khadine at the Crystal Palace office has been outstanding in her level of service. Friendly, approachable and knowledgeable ยขรขโ€šยฌรขโ‚ฌล“ and went the extra mile to help me out with the admin/referencing for a one-bed rental. Would thoroughly recommend....
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Was this helpful? Yes
Jul 04,2012
Minithumbup
Bill Russell
Andrew
By: 'OfftotheAlgarve'
Jul 04,2012
2 people found
this helpful
After asking three different estate agents in Crystal Palace to come and see is we chose Pedder. it was a difficult choice as they were all convincing and did their homework, but we liked Bill Russel\'s honesty and professionalism. he felt like someone you ...
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Was this helpful? Yes
Jun 04,2012
Minithumbdown
Charlotte Le Vay
By: 'WAN'
Jun 04,2012
15 people found
this helpful
I\'ve been renting in and around London since 2002 and have used a few different letting agencies. I can say without shadow of a doubt that Pedder has been the worst one ever. The initial viewing went very well. It seems once you\'ve paid ...
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What agent could do to change your mind?
Show some customer service - that would be a start.
Attached Files
Was this helpful? Yes
Mar 26,2012
Minithumbup
Bill Russell
By: 'HelenDouglas'
Mar 26,2012
4 people found
this helpful
While other agencies describe themselves as the best in south London, Pedder is the only one who is justified in the claim. And, believe me, I have gone to enough to say so! All the others with whom I had extended dealings (and many with ...
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Was this helpful? Yes
Feb 01,2012
Minithumbup
Alexandra
By: 'CatPearson'
Feb 01,2012
3 people found
this helpful
I have dealt with Alexandra at crystal palace on a number of occasions now, and I have to say that she is a real credit to Pedder. Extremely professional, knowledgeable and approachable. A real pleasure! Thanks for all of your help with our home search!...
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Was this helpful? Yes
Jan 29,2012
Minithumbup
By: 'Marisa'
Jan 29,2012
3 people found
this helpful
Excellent, professional and hands on service; DO USE!! The agent was incredibly efficient, would always return calls within an hour. Great coordination and communication between the seller-buyer and both solicitors. Even the documentation was smoothly arranged. Very proactive approach - no empty promises but a ...
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Was this helpful? Yes
Jan 25,2012
Minithumbup
Alexandra
Bill Russell
By: 'Geraldine SE20'
Jan 25,2012
3 people found
this helpful
This was a very stressful sale due to endless enquiries made the buyer's solicitor. Alex who was dealing with the sale kept things going when I was almost ready to give up. Always pleasant and helpful would recommend Pedders. A big thank you to Alex ...
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Was this helpful? Yes
Jan 23,2012
Minithumbup
By: 'Marisa'
Jan 23,2012
1 people found
this helpful
Excellent, hands on service provided by the agent from the above branch; always dealt with every issue promptly, each phonecall was returned within an hour, communication with the vendor was also smooth and friendly, even the documentation was processed efficiently and painless; it was very ...
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Was this helpful? Yes
Jan 20,2012
Minithumbup
By: 'T&A'
Jan 20,2012
3 people found
this helpful
This is the first time both myself and my partner have dealt with an Estate Agent (past the viewing stage) for a potential tenancy. Everyone we spoke to at Pedder, in particular the Lettings Negotiator that showed us the property, was very helpful and friendly. ...
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Was this helpful? Yes
Jan 18,2012
Minithumbup
By: 'Anon'
Jan 18,2012
3 people found
this helpful
Pedder were the last of the six estate agents I visited while flat-hunting in Crystal Palace and the ones from whom I ultimately ended up letting a flat. The lettings negotiator I dealt with was polite and helpful, and although the paperwork and admin took ...
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Was this helpful? Yes
Oct 06,2011
Minithumbdown
By: 'Anon'
Oct 06,2011
13 people found
this helpful
Without doubt, the most useless, consistently curt and generally rather obtuse group of people I have ever had the misfortune to deal with! I just cannot fathom how, when you pay an arm and leg for the "admin", you receive next to nothing ...
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Was this helpful? Yes
Jul 08,2011
Minithumbdown
By: 'CHG'
Jul 08,2011
11 people found
this helpful
The agent turned up for our viewing with the wrong keys to the flat, explained that he "had a feeling" earlier that day that they were incorrect (but hadn't bothered to check beforehand, which would have saved us a completely wasted journey). As ...
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
50% customers were satisfied with fees 75% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ353,000
  • Max: ยฃ353,000

Letting
  • Min: ยฃ0
  • Max: ยฃ0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 2 3 5 5 2 2 1 3 5
Bill Russell - upload your photo Bill Russell
7 reviews

About Bill No description set View full profile
Lara Olley - upload your photo Lara Olley
2 reviews

About Lara No description set View full profile
Charlotte Le Vay - upload your photo Charlotte Le Vay
1 reviews

About Charlotte No description set View full profile
Khadine Richards-Carberry - upload your photo Khadine Richards-Carberry
2 reviews

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Vince Orlando - upload your photo Vince Orlando
2 reviews

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Andrew  - upload your photo Andrew
1 reviews

About Andrew No description set View full profile
Alexandra  - upload your photo Alexandra
2 reviews

About Alexandra No description set View full profile
Lauren Bennett - upload your photo Lauren Bennett
1 reviews

About Lauren No description set View full profile

Fees

No fees set.

Complaints Procedure

No procedure available.

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