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    Tim Nixon
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    Pat Robson
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    Charlotte
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    Katherine Turner
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    Nick Clennell
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    Natasha Thomson
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    Jacki Stanners
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    Harley Brash
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    Laura Young
Pat Robson & Co. is a leading Residential Lettings and Sales Agent in Newcastle upon Tyne. We have four offices in Jesmond, Heaton, Gosforth and the City Centre of Newcastle which provide us with superb coverage of the major private rental and home owner occupied areas in Newcastle upon Tyne. All four offices are superbly situated in the busiest parts of their area for Residential Lettings & Sales. The company focuses residential sales and lettings. With a vast portfolio of fully managed resi Read full description...dential properties to let and a continuously refreshed portfolio of sales stock we are able to offer choice whatever your property requirements. As members of all of the main industry professional bodies we strive to take on and achieve the best standards.
Pat Robson & Co Ltd

20 Osborne Road Jesmond, Newcastle upon Tyne
Tyne and Wear
NE2 2AD

0191 20 90 100
Jul 24,2017
Minithumbdown
Pat Robson
By: 'Worried for future students'
Jul 24,2017
1 people found
this helpful
Firstly, I would give 0 stars if that was an option. Pat Robson are by a country mile the worst letting agents I have ever come across in my life. When arriving, the flat had crumbs all over the counters and dust everywhere - how it had been cleaned I have no idea. Any issue you have during the year unless it's detrimental to your health, will not be fixed for months. And if I'm being fair Billy, the handyman was the only nice thing I've witnessed from this company - who was always kind and at...
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Comment on agent fees
What you can expect from a company like this.
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
View all comments (1)
Good morning. Thank you for taking the time to leave a review and I am sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and would like the opportunity to discuss this further with you. Due to the limited information provided unfortunately we are unable to match your details on our database. Please can you contact me via e-mail at maintenance@patrobson.com with further details on the issues raised I will strive to respond to you as soon as possib ...
Jul 17,2017
Minithumbdown
Laura Young
By: 'Scott Almond'
Jul 17,2017
0 people found
this helpful
Laura offered a really good service to us even though we had a number of problems with the property. Laura always was in contact with us as soon as we made contact with her which I was very impressed with....
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Comment on agent fees
Good
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 14,2017
Minithumbup
Laura Young
By: 'declan.kohl'
Jul 14,2017
0 people found
this helpful
Laura has been super quick in responding to emails and always really helpful and quick in getting maintenance sorted - even at awkward times of the week...
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Comment on agent fees
Fees higher than other places
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 14,2017
Minithumbup
Laura Young
By: 'Stanley Fawcett'
Jul 14,2017
0 people found
this helpful
Laura has been the property manager for myself and 5 friends in our student accommodation for the year 2016/17. She has been extremely contactable throughout the tenancy and very quick to respond to maintenance issues (e.g broken back door, faulty dishwasher, faulty boiler - addressed within a week). Laura has also been very helpful and patient during the deposit return process....
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Comment on agent fees
Although the service we received was excellent, I feel the agency fees for Pat Robson as a whole could be lower.
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 13,2017
Minithumbup
Laura Young
By: 'Robbie'
Jul 13,2017
0 people found
this helpful
Very friendly and approachable, emails were answered quickly which is really wonderful. Any problems we had throughout our tenancy were quickly resolved without any issues....
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Comment on agent fees
Agency fees were reasonable
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
View all comments (1)
Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 13,2017
Minithumbup
Pat Robson
Laura Young
By: 'Rebecca'
Jul 13,2017
0 people found
this helpful
Over all, Pat Robson has been very efficient and any complaints we have had they have been rectified straight away. The cost of the penalties to our deposit are reasonably priced. Over all great service! :-)...
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Comment on agent fees
I did not have to pay agent fees as I was transferred into the tenancy so I can't really comment on this.
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
View all comments (1)
Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 12,2017
Minithumbup
Laura Young
By: 'James Manifield'
Jul 12,2017
0 people found
this helpful
Overall i'm happy with how the property was managed, good communication between manager and tenants. Any problems were sorted as quickly as possible....
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Comment on agent fees
good
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
View all comments (1)
Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 11,2017
Minithumbup
Danielle McEntree
Laura Young
By: 'Jeremie'
Jul 11,2017
0 people found
this helpful
Both Danielle and Laura have been very helpful, quick to answer to email and easy to converse with. They helped my move out to be as smooth as possible and have always helped during the tenancy....
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Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 04,2017
Minithumbup
Laura Young
By: 'Student'
Jul 04,2017
0 people found
this helpful
Pat Robson have been fantastic with their student letting service. Laura Young (our property manager) has provided us with a reliable and excellent customer service experience over the past 10 months - anything we needed doing within the property was sorted promptly; on the day or the following day, and to a good standard....
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Comment on agent fees
Fees were reasonable, not the cheapest but definitley not the most expensive.
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jun 30,2017
Minithumbup
By: 'markbug3'
Jun 30,2017
1 people found
this helpful
Rented a student property through this company and overall I was happy with the service provided. We viewed the property with Maura and her communication was great throughout the process. Chris our Property Manager was also helpful throughout the tenancy with any questions and a couple of maintenance repairs we had were seen to quite quickly. I will be looking to use Pat Robson again in the future due to the good experience we had...
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Comment on agent fees
Average I guess. Rented through 3 different companies in Newcastle over the last couple of years and they all seem to charge similar amounts
Was this helpful? Yes
By: Pat Robson & Co.
Jul 04, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jun 25,2017
Minithumbup
By: 'Tynemouth123'
Jun 25,2017
1 people found
this helpful
Excellent experience selling my home through Pat Robson, I had a buyer within a week and the process was handled excellently by Tania throughout. Would recommend their services, a professional, knowledgable team....
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Comment on agent fees
Standard fees compared to other agents, so as expected. Service made the fees worth it!
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jun 08,2017
Minithumbdown
By: 'Unhappy renter'
Jun 08,2017
0 people found
this helpful
Used several times as a student, possibly the worst estate agents on the planet. They will use and abuse both professionals and students alike. They play the interested party until they get their fee, at which point they become as useful as a chocolate teapot. Their fee's are unreasonable and their property management skill poor with slow response times to issues with the house....
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Comment on agent fees
bad
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and I am sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and would like the opportunity to discuss this further with you. Due to the limited information provided unfortunately we are unable to match your details on our database. Please can you contact me via e-mail at maintenance@patrobson.com with further details on the issues raised I will strive to respond to you as soon as poss ...
Jun 05,2017
Minithumbup
Harley Brash
By: 'Michael Dodds'
Jun 05,2017
1 people found
this helpful
Harley was very helpful, addressing queries promptly and clearly. She went out of her way to accommodate us, including staying longer at the viewing and sending emails outside of work hours so that we could progress with the arrangements as quickly as possible....
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Comment on agent fees
As expected
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jun 01,2017
Minithumbup
Harley Brash
By: 'NSns'
Jun 01,2017
1 people found
this helpful
With my complicated circumstances, Ms Brash have helped me proceed the property I wanted in short-time manner. She is easily approached and shown flexibility in negotiating....
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Comment on agent fees
Relatively good.
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Apr 28,2017
Minithumbup
Harley Brash
By: 'Chris and Joe Hughes'
Apr 28,2017
1 people found
this helpful
We have just completed our purchase using Pat Robson agency. The staff were knowledgeable and very accommodating, leading to a very pleasant experience. Many thanks...
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Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Apr 26,2017
Minithumbup
By: 'Felix'
Apr 26,2017
1 people found
this helpful
Kind and responsible staff. No complains about the property. At the beginning they were a bit slow in answering emails but once a different staff member (Laura Young) took charge of our case, everything went much faster....
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Comment on agent fees
I guess it is average for the area (Jesmond). I would not be that strict on the deposit though, considering I was a student at the time.
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Apr 13,2017
Minithumbup
Danielle McEntree
By: 'Ole Hausted'
Apr 13,2017
1 people found
this helpful
Danielle was my agent in moving to Newcastle/Jesmond from Denmark. Very helpful, great communication. Easy to understand Pat Robsons and landlorts requirements, documents and deadlines. Always able to help immediately with questions I may have....
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Comment on agent fees
The administration fee of 450 £ for a 6 month rental contract of a total value of 4500 £ (10%) is very high in my opinion.
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Feb 27,2017
Minithumbdown
Jacki Stanners
By: 'Ashley mole'
Feb 27,2017
0 people found
this helpful
After moving out got charged £122.50 cleaning costs 5 hours would not take a hour to clean studio will never rent or use agen...
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Comment on agent fees
Ridiculous fees I'd never rent agen or use these agents
Was this helpful? Yes
Jan 27,2017
Minithumbup
By: 'stephaniebx23'
Jan 27,2017
0 people found
this helpful
I have recently moved into a property with Pat Robson and they have been absolutely fantastic. I have never rented before and they explained everything at all stages for me. From the moment I sent an email asking for a viewing I received quick and helpful responses. They guided me through the tenancy paperwork so I understood exactly what I was signing. I never seemed to be to much of a bother! Thank you all of your much appreciated help!...
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Comment on agent fees
Reasonable - shopped around so I was aware that all agents charge the same(ish)
Was this helpful? Yes
Aug 18,2016
Minithumbup
Danielle McEntree
By: 'Shashank'
Aug 18,2016
0 people found
this helpful
Very timely and efficient service provided, All my queries were answered on time . I would definitely recommend Danielle to anyone searching a home in this city....
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Comment on agent fees
Happy with the service. Fees are standard .
Was this helpful? Yes
By: David
Aug 30, 2016
View all comments (1)
One of the worst agency you can seek help from. All they are after is money. When I had an issue with the boiler,door and so forth, they always mentioned they'd look after but to no avail. This particular agency avoided my calls and give sarcastic answers when I manage to reach them (after 7 calls from 10-3). When they have an issue regarding something they expect things to be done. Never go through this agency! It is an easy way but a total ripoff! ...
May 19,2016
Minithumbdown
Jacki Stanners
Charlotte
By: 'Ellen'
May 19,2016
1 people found
this helpful
When 'checking-in' to one of your properties just over a year ago, it was almost 5pm and clear to me the agent Jacki was more concerned about getting home than carrying out an accurate inventory. I felt I had no choice but to do her job for her, take the relevant photos, carry out my own inspection, forward the info to yourselves and request an amendment of SEVENTEEN ITEMS. On 'checking-out' I wondered if I would experience the same casual approach by Charlotte. I thought I was in luck, after a ...
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What agent could do to change your mind?
Untrustworthy
Attached Files
Comment on agent fees
Untrustworthy
Was this helpful? Yes
May 09,2016
Minithumbdown
By: 'Derianna'
May 09,2016
0 people found
this helpful
This is the WORST people I have ever had to deal with - our property manager is constantly out of the office so emails are never answered and when you phone you get referred back and forth like a yo yo because your property manager isn't at work. We were left for 2 weeks in December with no heating, left at least a week without a washing machine which had destroyed my clothes, we are currently left with no fridge/freezer (which is extremely dangerous for my health as I require cold storage), and...
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Was this helpful? Yes
Sep 25,2015
Minithumbdown
Pat Robson
By: 'Maggie'
Sep 25,2015
2 people found
this helpful
AVOID UNDER ANY CIRCUMSTANCES! Absolutely the worst letting agency we had 'pleasure' dealing with. They were extremely slow at fixing things in the flat, unless it was pre-arranged. They never delivered new furniture even after the landlord has given the permission to do so. They charge ridiculous admin fees, even for renewal of the contract which literally takes 2 minutes to do - they charge you 120 pounds. And finally, when we moved out, they charged us 100 pounds for cleaning fees! Everything...
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What agent could do to change your mind?
120 admin fee 100 cleaning fee after we moved out.
Attached Files
Comment on agent fees
120 admin fee 100 cleaning fee after we moved out.
Was this helpful? Yes
Jul 30,2015
Minithumbdown
Jacki Stanners
By: 'useless'
Jul 30,2015
1 people found
this helpful
Had a horrific year with Pat Robson. We were ignored and neglected by the property manager. Our rented property included furnishings. We went without a working fridge for 5 weeks, including no fridge at all for several days. This issue was a nightmare to resolve as the property manager would never respond to us. Upon moving into the property the door to the tumble dryer had rusted off and was not fixed until 6 months into our tenancy. The house was grotty and mouldy upon moving in. Some broken...
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Was this helpful? Yes
Sep 01,2014
Minithumbdown
By: 'Annoyed'
Sep 01,2014
0 people found
this helpful
On moving in the property was absolutely filthy, not a bit grubby or rundown, filthy. The kitchen was so greasy and sticky that it could not be used to cook in, the toilets were coated with a sticky, hairy substance as well as being black inside, and carpets / walls were heavily stained. The property was damp / mouldy throughout and stank of cigarette smoke. Much of the furniture was dirty or broken, the windows were filthy and the blinds broken in many rooms. Surprisingly we were cheerfully rem...
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What agent could do to change your mind?
They could have played fairly.
Attached Files
Was this helpful? Yes
Aug 04,2014
Minithumbup
By: 'Greg'
Aug 04,2014
0 people found
this helpful
I write briefly to share my experience in my dealings with Pat Robson from becoming a prospective customer to becoming a tenant with them. The deal was quite protracted due to issues which I cannot reveal on this page, and also no fault of Pat Robsons but they and the agent my wife and I were dealing with, were very patient. I suppose many other estate agents would have called the deal off but Jill Robinson showed unmeasured patience and understanding during the intervening difficult time that r...
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Was this helpful? Yes
Jul 31,2014
Minithumbdown
Katherine Turner
By: 'GeordieLad'
Jul 31,2014
1 people found
this helpful
We have just finished our tenancy with Pat Robson. As with many estate agents, they were some of the most attentive people until we signed our contract, at which point we barely heard a word from the for the rest of the year. When we moved in the flat was dirty, many of the appliances were broken, the walls were stained with blu-tac. Having written an inventory stating all of the issues within the flat we were promised that the issues would be fixed by the "maintenance team" who fa...
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Comment on agent fees
we were each charged over ‚£100 per person for agent fees which is extortionate considering the location and quality of service. We were also charged ridiculous fees at the end of the year for cleaning and repair of appliances that the estate agents were obliged to fix.
Was this helpful? Yes
Jul 31,2014
Minithumbdown
By: 'Presley31'
Jul 31,2014
1 people found
this helpful
Don't go with this agent!!! Students - you will get trampled on - they don't care after you've paid the massive fees - they go very quiet and non-students you will be treated like students, pat robson is the worst estate agent I have ever dealt with and I lived in london for 10 years! Ok, so i expect nothing but bad people, useless service, slimy salesmen and the feeling of being extorted with fees here there and everywhere, but my experience with PAT ROBSON has all this and more! Everybod...
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What agent could do to change your mind?
rubbish, utter rubbish
Attached Files
Was this helpful? Yes
Jul 10,2014
Minithumbdown
Jacki Stanners
By: 'ihatebeinganadult'
Jul 10,2014
3 people found
this helpful
There is nothing remotely positive I can write about Pat Robson. Not one thing. I have never encountered such disgusting and unprofessional behaviour in all my life and hope I never will again. I do however think you would have to try quite hard to find such appalling service. I am a student and myself and my two flatmates were looking forward to living in our first proper flat last summer. When we arrived at the property to collect the keys, we were stood waiting as the property manager was la...
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What agent could do to change your mind?
Do their job.
Attached Files
Comment on agent fees
A disgrace.
Was this helpful? Yes
Oct 28,2013
Minithumbup
By: 'Chocoholic'
Oct 28,2013
2 people found
this helpful
I rented through this agent with a friend and due to unforeseen family circumstances, I had to leave to go back home. I went to see Jill in the Heaton office who was really understanding and accommodated my needs but provided me with the facts from the outset. Immediately my options were very clear. Pat Robson managed to fill my room within a week so I could be released from the rent and get home. I was kept up to date and felt that the customer service I received throughout couldn\'t be faulted...
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Was this helpful? Yes
Areas covered
  • NE2
  • Newcastle-upon-Tyne & surrounding areas
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
54% customers were satisfied with fees 20% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £270,000
  • Max: £270,000

Letting
  • Min: £0
  • Max: £0

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Tim Nixon - upload your photo Tim Nixon
1 reviews

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Pat Robson - upload your photo Pat Robson
4 reviews

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Charlotte  - upload your photo Charlotte
1 reviews

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Katherine Turner - upload your photo Katherine Turner
1 reviews

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Nick Clennell - upload your photo Nick Clennell
1 reviews

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Natasha Thomson - upload your photo Natasha Thomson
3 reviews

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Jacki Stanners - upload your photo Jacki Stanners
7 reviews

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Danielle McEntree - upload your photo Danielle McEntree
3 reviews

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3 reviews

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Laura Young - upload your photo Laura Young
8 reviews

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Last updated at 3:35 PM 20/04/2017 by Nick

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Last updated at 3:35 PM 20/04/2017 by Nick

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