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    Tim Nixon
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    Pat Robson
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    Charlotte
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    Katherine Turner
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    Nick Clennell
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    Natasha Thomson
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    Jacki Stanners
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    Danielle McEntree
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    Harley Brash
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    Laura Young
Pat Robson & Co. is a leading Residential Lettings and Sales Agent in Newcastle upon Tyne. We have four offices in Jesmond, Heaton, Gosforth and the City Centre of Newcastle which provide us with superb coverage of the major private rental and home owner occupied areas in Newcastle upon Tyne. All four offices are superbly situated in the busiest parts of their area for Residential Lettings & Sales. The company focuses residential sales and lettings. With a vast portfolio of fully managed resi Read full description...dential properties to let and a continuously refreshed portfolio of sales stock we are able to offer choice whatever your property requirements. As members of all of the main industry professional bodies we strive to take on and achieve the best standards.
Pat Robson & Co Ltd

20 Osborne Road Jesmond, Newcastle upon Tyne
Tyne and Wear
NE2 2AD

0191 20 90 100
Sep 18,2017
Minithumbup
Laura Young
Pat Robson
By: 'Ollie Colville'
Sep 18,2017
0 people found
this helpful
I was very impressed with Laura and her efficiency and responsiveness. I was initially sceptical of Pat Robson and their reputation for taking Students for a ride on occasions. Laura completely dispelled this and I would genuinely recommend her to anyone who asked...
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Comment on agent fees
Fine
Was this helpful? Yes
Sep 15,2017
Minithumbup
Laura Young
By: 'Angus'
Sep 15,2017
0 people found
this helpful
Laura was very efficient and helpful. Dealt to complaints quickly. Check in was conducted very well. All questions or queries were sorted...
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Comment on agent fees
Quite high
Was this helpful? Yes
Sep 14,2017
Minithumbup
Laura Young
By: 'F Collins'
Sep 14,2017
0 people found
this helpful
Very efficient service for student rental. Move in and move out days were done fairly and quickly. Any issues throughout the year were dealt with appropriately. No complaints....
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Comment on agent fees
Slightly high agency fees but paid for a good property manager who communicated well.
Was this helpful? Yes
Sep 11,2017
Minithumbup
Laura Young
By: 'Liam 51 Manor House road 2016/2017'
Sep 11,2017
0 people found
this helpful
Laura was an excellent landlord for us, if we had any issues she would go out of her way to fix the problem. Additionally she was very organised as we were always kept aware of any maintenance and deadlines regarding the property. All information was clearly distributed to every tennant so we all knew what was going on with the property, payments, deposits etc....
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Comment on agent fees
Good, very reasonable for the service we received.
Was this helpful? Yes
Sep 11,2017
Minithumbup
Laura Young
By: 'Isabella'
Sep 11,2017
0 people found
this helpful
Pat Robson were really good, Laura was especially helpful and replaced anything I needed really quickly. She was great overall, would also note that she made it a quick and efficient check out!...
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Comment on agent fees
Fine, got a lot of our deposit back.
Was this helpful? Yes
Sep 11,2017
Minithumbup
Laura Young
By: 'Lucy'
Sep 11,2017
0 people found
this helpful
Got back to us in a prompt manner and helped us with all our queries quickly. Was very helpful throughout and had no troubles whatsoever. She was very polite and friendly whenever we met her....
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Comment on agent fees
I don't think agent's fees are necessary
Was this helpful? Yes
Sep 09,2017
Minithumbup
Harley Brash
By: 'Gary'
Sep 09,2017
0 people found
this helpful
Harley has demonstrated a high standard of professionalism. She has made the rental process efficient and smooth, and has responded to and resolved my questions quickly. Harley is courteous and an asset to Pat Robson, and I would highly recommend both Harley and Pat Robson Company....
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Comment on agent fees
The agents fees we reasonable and in line with what I expect to be charged.
Was this helpful? Yes
Sep 06,2017
Minithumbup
Harley Brash
By: 'SM.RR'
Sep 06,2017
0 people found
this helpful
No complaints. Very helpful and listened to what we were looking for. Very friendly and always kept us in the loop with regular updates. Replied to our queries promptly....
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Comment on agent fees
--
Was this helpful? Yes
Aug 29,2017
Minithumbup
Tim Nixon
Natasha Thomson
By: 'Excellent Service'
Aug 29,2017
0 people found
this helpful
I have been a continuous client of Pat Robson & Co for over 20 years. During this period, the company, acting both as letting agent and sales consultant has been consistently first class. As a client who resides outside the U.K. peace of mind regarding my letting properties is paramount. Tim Nixon and his team have delivered a high quality service and always represented my interests in the most professional and efficient way. Attention to detail and giving value for money is high on their...
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Comment on agent fees
Fees - GOOD
Was this helpful? Yes
Aug 01,2017
Minithumbup
Jacki Stanners
By: 'Jordan Scott'
Aug 01,2017
0 people found
this helpful
I've spent the last year living in a flat rented through Pat Robson and have been very happy with the service. The check in process was quick but thorough and check out was equally simple and fair with regards to charges to the deposit (I was only charged for some light bulbs that were replaced). Throughout the tenancy they were quick to help and any problems were sorted very quickly....
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Comment on agent fees
Tricky to find agents who don't charge some sort of fee but I can't have any complaints after enjoying a hassle-free tenancy.
Was this helpful? Yes
Jul 31,2017
Minithumbup
By: 'Chris'
Jul 31,2017
1 people found
this helpful
We had been with Pat Robson for two years before we decided to move further from city centre, which is the reason for us eventually changing estate agents. In the initial stages, the sales and lettings team were brilliant, showing us multiple properties within our price range in Jesmond, even though I knew the property I wanted as a friend was the tenant at the time, which was no problem for the team as they sorted everything out for us and allowed us to get a deposit down on the property as soo...
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Comment on agent fees
The fees are reasonable based on research about other agencies; the service definitely matches the cost.
Was this helpful? Yes
Jul 24,2017
Minithumbdown
Pat Robson
By: 'Worried for future students'
Jul 24,2017
1 people found
this helpful
Firstly, I would give 0 stars if that was an option. Pat Robson are by a country mile the worst letting agents I have ever come across in my life. When arriving, the flat had crumbs all over the counters and dust everywhere - how it had been cleaned I have no idea. Any issue you have during the year unless it's detrimental to your health, will not be fixed for months. And if I'm being fair Billy, the handyman was the only nice thing I've witnessed from this company - who was always kind and at...
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Comment on agent fees
What you can expect from a company like this.
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
View all comments (1)
Good morning. Thank you for taking the time to leave a review and I am sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and would like the opportunity to discuss this further with you. Due to the limited information provided unfortunately we are unable to match your details on our database. Please can you contact me via e-mail at maintenance@patrobson.com with further details on the issues raised I will strive to respond to you as soon as possib ...
Jul 17,2017
Minithumbdown
Laura Young
By: 'Scott Almond'
Jul 17,2017
0 people found
this helpful
Laura offered a really good service to us even though we had a number of problems with the property. Laura always was in contact with us as soon as we made contact with her which I was very impressed with....
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Comment on agent fees
Good
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 14,2017
Minithumbup
Laura Young
By: 'declan.kohl'
Jul 14,2017
0 people found
this helpful
Laura has been super quick in responding to emails and always really helpful and quick in getting maintenance sorted - even at awkward times of the week...
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Comment on agent fees
Fees higher than other places
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 14,2017
Minithumbup
Laura Young
By: 'Stanley Fawcett'
Jul 14,2017
0 people found
this helpful
Laura has been the property manager for myself and 5 friends in our student accommodation for the year 2016/17. She has been extremely contactable throughout the tenancy and very quick to respond to maintenance issues (e.g broken back door, faulty dishwasher, faulty boiler - addressed within a week). Laura has also been very helpful and patient during the deposit return process....
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Comment on agent fees
Although the service we received was excellent, I feel the agency fees for Pat Robson as a whole could be lower.
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 13,2017
Minithumbup
Laura Young
By: 'Robbie'
Jul 13,2017
0 people found
this helpful
Very friendly and approachable, emails were answered quickly which is really wonderful. Any problems we had throughout our tenancy were quickly resolved without any issues....
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Comment on agent fees
Agency fees were reasonable
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 13,2017
Minithumbup
Pat Robson
Laura Young
By: 'Rebecca'
Jul 13,2017
0 people found
this helpful
Over all, Pat Robson has been very efficient and any complaints we have had they have been rectified straight away. The cost of the penalties to our deposit are reasonably priced. Over all great service! :-)...
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Comment on agent fees
I did not have to pay agent fees as I was transferred into the tenancy so I can't really comment on this.
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
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Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 12,2017
Minithumbup
Laura Young
By: 'James Manifield'
Jul 12,2017
0 people found
this helpful
Overall i'm happy with how the property was managed, good communication between manager and tenants. Any problems were sorted as quickly as possible....
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Comment on agent fees
good
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
View all comments (1)
Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 11,2017
Minithumbup
Danielle McEntree
Laura Young
By: 'Jeremie'
Jul 11,2017
0 people found
this helpful
Both Danielle and Laura have been very helpful, quick to answer to email and easy to converse with. They helped my move out to be as smooth as possible and have always helped during the tenancy....
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Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
View all comments (1)
Good morning. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jul 04,2017
Minithumbup
Laura Young
By: 'Student'
Jul 04,2017
0 people found
this helpful
Pat Robson have been fantastic with their student letting service. Laura Young (our property manager) has provided us with a reliable and excellent customer service experience over the past 10 months - anything we needed doing within the property was sorted promptly; on the day or the following day, and to a good standard....
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Comment on agent fees
Fees were reasonable, not the cheapest but definitley not the most expensive.
Was this helpful? Yes
By: Pat Robson & Co
Jul 25, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jun 30,2017
Minithumbup
By: 'markbug3'
Jun 30,2017
1 people found
this helpful
Rented a student property through this company and overall I was happy with the service provided. We viewed the property with Maura and her communication was great throughout the process. Chris our Property Manager was also helpful throughout the tenancy with any questions and a couple of maintenance repairs we had were seen to quite quickly. I will be looking to use Pat Robson again in the future due to the good experience we had...
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Comment on agent fees
Average I guess. Rented through 3 different companies in Newcastle over the last couple of years and they all seem to charge similar amounts
Was this helpful? Yes
By: Pat Robson & Co.
Jul 04, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jun 25,2017
Minithumbup
By: 'Tynemouth123'
Jun 25,2017
1 people found
this helpful
Excellent experience selling my home through Pat Robson, I had a buyer within a week and the process was handled excellently by Tania throughout. Would recommend their services, a professional, knowledgable team....
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Comment on agent fees
Standard fees compared to other agents, so as expected. Service made the fees worth it!
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jun 08,2017
Minithumbdown
By: 'Unhappy renter'
Jun 08,2017
0 people found
this helpful
Used several times as a student, possibly the worst estate agents on the planet. They will use and abuse both professionals and students alike. They play the interested party until they get their fee, at which point they become as useful as a chocolate teapot. Their fee's are unreasonable and their property management skill poor with slow response times to issues with the house....
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Comment on agent fees
bad
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and I am sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and would like the opportunity to discuss this further with you. Due to the limited information provided unfortunately we are unable to match your details on our database. Please can you contact me via e-mail at maintenance@patrobson.com with further details on the issues raised I will strive to respond to you as soon as poss ...
Jun 05,2017
Minithumbup
Harley Brash
By: 'Michael Dodds'
Jun 05,2017
1 people found
this helpful
Harley was very helpful, addressing queries promptly and clearly. She went out of her way to accommodate us, including staying longer at the viewing and sending emails outside of work hours so that we could progress with the arrangements as quickly as possible....
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Comment on agent fees
As expected
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Jun 01,2017
Minithumbup
Harley Brash
By: 'NSns'
Jun 01,2017
1 people found
this helpful
With my complicated circumstances, Ms Brash have helped me proceed the property I wanted in short-time manner. She is easily approached and shown flexibility in negotiating....
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Comment on agent fees
Relatively good.
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Apr 28,2017
Minithumbup
Harley Brash
By: 'Chris and Joe Hughes'
Apr 28,2017
1 people found
this helpful
We have just completed our purchase using Pat Robson agency. The staff were knowledgeable and very accommodating, leading to a very pleasant experience. Many thanks...
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Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Apr 26,2017
Minithumbup
By: 'Felix'
Apr 26,2017
1 people found
this helpful
Kind and responsible staff. No complains about the property. At the beginning they were a bit slow in answering emails but once a different staff member (Laura Young) took charge of our case, everything went much faster....
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Comment on agent fees
I guess it is average for the area (Jesmond). I would not be that strict on the deposit though, considering I was a student at the time.
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Apr 13,2017
Minithumbup
Danielle McEntree
By: 'Ole Hausted'
Apr 13,2017
1 people found
this helpful
Danielle was my agent in moving to Newcastle/Jesmond from Denmark. Very helpful, great communication. Easy to understand Pat Robsons and landlorts requirements, documents and deadlines. Always able to help immediately with questions I may have....
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Comment on agent fees
The administration fee of 450 £ for a 6 month rental contract of a total value of 4500 £ (10%) is very high in my opinion.
Was this helpful? Yes
By: Pat Robson & Co.
Jun 29, 2017
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...
Feb 27,2017
Minithumbdown
Jacki Stanners
By: 'Ashley mole'
Feb 27,2017
0 people found
this helpful
After moving out got charged £122.50 cleaning costs 5 hours would not take a hour to clean studio will never rent or use agen...
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Comment on agent fees
Ridiculous fees I'd never rent agen or use these agents
Was this helpful? Yes
Jan 27,2017
Minithumbup
By: 'stephaniebx23'
Jan 27,2017
0 people found
this helpful
I have recently moved into a property with Pat Robson and they have been absolutely fantastic. I have never rented before and they explained everything at all stages for me. From the moment I sent an email asking for a viewing I received quick and helpful responses. They guided me through the tenancy paperwork so I understood exactly what I was signing. I never seemed to be to much of a bother! Thank you all of your much appreciated help!...
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Comment on agent fees
Reasonable - shopped around so I was aware that all agents charge the same(ish)
Was this helpful? Yes
Areas covered
  • NE2
  • Newcastle-upon-Tyne & surrounding areas
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
64% customers were satisfied with fees 20% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £167,000
  • Max: £270,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS DPS


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From Landlords From Tenants From Vendors From Buyers Other
0 0 30 24 2 0 1 0 1 1
Tim Nixon - upload your photo Tim Nixon
2 reviews

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Pat Robson - upload your photo Pat Robson
5 reviews

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Charlotte  - upload your photo Charlotte
1 reviews

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Katherine Turner - upload your photo Katherine Turner
1 reviews

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Nick Clennell - upload your photo Nick Clennell
1 reviews

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Natasha Thomson - upload your photo Natasha Thomson
4 reviews

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Jacki Stanners - upload your photo Jacki Stanners
8 reviews

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Danielle McEntree - upload your photo Danielle McEntree
3 reviews

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Harley Brash - upload your photo Harley Brash
5 reviews

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Laura Young - upload your photo Laura Young
14 reviews

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Last updated at 3:35 PM 20/04/2017 by Nick

Complaints Procedure

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Last updated at 3:35 PM 20/04/2017 by Nick

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