• claim your profile
    Tim Nixon
  • claim your profile
    Pat Robson
  • claim your profile
    Charlotte
  • claim your profile
    Katherine Turner
  • claim your profile
    Nick Clennell
  • claim your profile
    Natasha Thomson
  • claim your profile
    Jacki Stanners
  • claim your profile
    Danielle McEntree
  • claim your profile
    Harley Brash
Pat Robson & Co. is a leading Residential Lettings and Sales Agent in Newcastle upon Tyne. We have four offices in Jesmond, Heaton, Gosforth and the City Centre of Newcastle which provide us with superb coverage of the major private rental and home owner occupied areas in Newcastle upon Tyne. All four offices are superbly situated in the busiest parts of their area for Residential Lettings & Sales. The company focuses residential sales and lettings. With a vast portfolio of fully managed resi Read full description...dential properties to let and a continuously refreshed portfolio of sales stock we are able to offer choice whatever your property requirements. As members of all of the main industry professional bodies we strive to take on and achieve the best standards.
Pat Robson & Co Ltd

20 Osborne Road Jesmond, Newcastle upon Tyne
Tyne and Wear
NE2 2AD

0191 20 90 100
Jun 25,2017
Minithumbup
By:
Jun 25,2017
0 people found
this helpful
Excellent experience selling my home through Pat Robson, I had a buyer within a week and the process was handled excellently by Tania throughout. Would recommend their services, a professional, knowledgable team....
read full review
Comment on agent fees
Standard fees compared to other agents, so as expected. Service made the fees worth it!
Was this helpful? Yes
Jun 08,2017
Minithumbdown
By:
Jun 08,2017
0 people found
this helpful
Used several times as a student, possibly the worst estate agents on the planet. They will use and abuse both professionals and students alike. They play the interested party until they get their fee, at which point they become as useful as a chocolate teapot. Their fee's are unreasonable and their property management skill poor with slow response times to issues with the house....
read full review
Comment on agent fees
bad
Was this helpful? Yes
Jun 05,2017
Minithumbup
Harley Brash
By:
Jun 05,2017
1 people found
this helpful
Harley was very helpful, addressing queries promptly and clearly. She went out of her way to accommodate us, including staying longer at the viewing and sending emails outside of work hours so that we could progress with the arrangements as quickly as possible....
read full review
Comment on agent fees
As expected
Was this helpful? Yes
Jun 01,2017
Minithumbup
Harley Brash
By:
Jun 01,2017
1 people found
this helpful
With my complicated circumstances, Ms Brash have helped me proceed the property I wanted in short-time manner. She is easily approached and shown flexibility in negotiating....
read full review
Comment on agent fees
Relatively good.
Was this helpful? Yes
Apr 28,2017
Minithumbup
Harley Brash
By:
Apr 28,2017
1 people found
this helpful
We have just completed our purchase using Pat Robson agency. The staff were knowledgeable and very accommodating, leading to a very pleasant experience. Many thanks...
read full review
Was this helpful? Yes
Apr 26,2017
Minithumbup
By:
Apr 26,2017
1 people found
this helpful
Kind and responsible staff. No complains about the property. At the beginning they were a bit slow in answering emails but once a different staff member (Laura Young) took charge of our case, everything went much faster....
read full review
Comment on agent fees
I guess it is average for the area (Jesmond). I would not be that strict on the deposit though, considering I was a student at the time.
Was this helpful? Yes
Apr 13,2017
Minithumbup
Danielle McEntree
By:
Apr 13,2017
1 people found
this helpful
Danielle was my agent in moving to Newcastle/Jesmond from Denmark. Very helpful, great communication. Easy to understand Pat Robsons and landlorts requirements, documents and deadlines. Always able to help immediately with questions I may have....
read full review
Comment on agent fees
The administration fee of 450 £ for a 6 month rental contract of a total value of 4500 £ (10%) is very high in my opinion.
Was this helpful? Yes
Feb 27,2017
Minithumbdown
Jacki Stanners
By:
Feb 27,2017
0 people found
this helpful
After moving out got charged £122.50 cleaning costs 5 hours would not take a hour to clean studio will never rent or use agen...
read full review
Comment on agent fees
Ridiculous fees I'd never rent agen or use these agents
Was this helpful? Yes
Jan 27,2017
Minithumbup
By:
Jan 27,2017
0 people found
this helpful
I have recently moved into a property with Pat Robson and they have been absolutely fantastic. I have never rented before and they explained everything at all stages for me. From the moment I sent an email asking for a viewing I received quick and helpful responses. They guided me through the tenancy paperwork so I understood exactly what I was signing. I never seemed to be to much of a bother! Thank you all of your much appreciated help!...
read full review
Comment on agent fees
Reasonable - shopped around so I was aware that all agents charge the same(ish)
Was this helpful? Yes
Aug 18,2016
Minithumbup
Danielle McEntree
By:
Aug 18,2016
0 people found
this helpful
Very timely and efficient service provided, All my queries were answered on time . I would definitely recommend Danielle to anyone searching a home in this city....
read full review
Comment on agent fees
Happy with the service. Fees are standard .
Was this helpful? Yes
By: David
Aug 30, 2016
View all comments (1)
One of the worst agency you can seek help from. All they are after is money. When I had an issue with the boiler,door and so forth, they always mentioned they'd look after but to no avail. This particular agency avoided my calls and give sarcastic answers when I manage to reach them (after 7 calls from 10-3). When they have an issue regarding something they expect things to be done. Never go through this agency! It is an easy way but a total ripoff! ...
May 19,2016
Minithumbdown
Jacki Stanners
Charlotte
By:
May 19,2016
1 people found
this helpful
When 'checking-in' to one of your properties just over a year ago, it was almost 5pm and clear to me the agent Jacki was more concerned about getting home than carrying out an accurate inventory. I felt I had no choice but to do her job for her, take the relevant photos, carry out my own inspection, forward the info to yourselves and request an amendment of SEVENTEEN ITEMS. On 'checking-out' I wondered if I would experience the same casual approach by Charlotte. I thought I was in luck, after a ...
read full review
What agent could do to change your mind?
Untrustworthy
Attached Files
Comment on agent fees
Untrustworthy
Was this helpful? Yes
May 09,2016
Minithumbdown
By:
May 09,2016
0 people found
this helpful
This is the WORST people I have ever had to deal with - our property manager is constantly out of the office so emails are never answered and when you phone you get referred back and forth like a yo yo because your property manager isn't at work. We were left for 2 weeks in December with no heating, left at least a week without a washing machine which had destroyed my clothes, we are currently left with no fridge/freezer (which is extremely dangerous for my health as I require cold storage), and...
read full review
Was this helpful? Yes
Sep 25,2015
Minithumbdown
Pat Robson
By:
Sep 25,2015
2 people found
this helpful
AVOID UNDER ANY CIRCUMSTANCES! Absolutely the worst letting agency we had 'pleasure' dealing with. They were extremely slow at fixing things in the flat, unless it was pre-arranged. They never delivered new furniture even after the landlord has given the permission to do so. They charge ridiculous admin fees, even for renewal of the contract which literally takes 2 minutes to do - they charge you 120 pounds. And finally, when we moved out, they charged us 100 pounds for cleaning fees! Everything...
read full review
What agent could do to change your mind?
120 admin fee 100 cleaning fee after we moved out.
Attached Files
Comment on agent fees
120 admin fee 100 cleaning fee after we moved out.
Was this helpful? Yes
Jul 30,2015
Minithumbdown
Jacki Stanners
By:
Jul 30,2015
1 people found
this helpful
Had a horrific year with Pat Robson. We were ignored and neglected by the property manager. Our rented property included furnishings. We went without a working fridge for 5 weeks, including no fridge at all for several days. This issue was a nightmare to resolve as the property manager would never respond to us. Upon moving into the property the door to the tumble dryer had rusted off and was not fixed until 6 months into our tenancy. The house was grotty and mouldy upon moving in. Some broken...
read full review
Was this helpful? Yes
Sep 01,2014
Minithumbdown
By:
Sep 01,2014
0 people found
this helpful
On moving in the property was absolutely filthy, not a bit grubby or rundown, filthy. The kitchen was so greasy and sticky that it could not be used to cook in, the toilets were coated with a sticky, hairy substance as well as being black inside, and carpets / walls were heavily stained. The property was damp / mouldy throughout and stank of cigarette smoke. Much of the furniture was dirty or broken, the windows were filthy and the blinds broken in many rooms. Surprisingly we were cheerfully rem...
read full review
What agent could do to change your mind?
They could have played fairly.
Attached Files
Was this helpful? Yes
Aug 04,2014
Minithumbup
By:
Aug 04,2014
0 people found
this helpful
I write briefly to share my experience in my dealings with Pat Robson from becoming a prospective customer to becoming a tenant with them. The deal was quite protracted due to issues which I cannot reveal on this page, and also no fault of Pat Robsons but they and the agent my wife and I were dealing with, were very patient. I suppose many other estate agents would have called the deal off but Jill Robinson showed unmeasured patience and understanding during the intervening difficult time that r...
read full review
Was this helpful? Yes
Jul 31,2014
Minithumbdown
Katherine Turner
By:
Jul 31,2014
1 people found
this helpful
We have just finished our tenancy with Pat Robson. As with many estate agents, they were some of the most attentive people until we signed our contract, at which point we barely heard a word from the for the rest of the year. When we moved in the flat was dirty, many of the appliances were broken, the walls were stained with blu-tac. Having written an inventory stating all of the issues within the flat we were promised that the issues would be fixed by the "maintenance team" who fa...
read full review
Comment on agent fees
we were each charged over ‚£100 per person for agent fees which is extortionate considering the location and quality of service. We were also charged ridiculous fees at the end of the year for cleaning and repair of appliances that the estate agents were obliged to fix.
Was this helpful? Yes
Jul 31,2014
Minithumbdown
By:
Jul 31,2014
1 people found
this helpful
Don't go with this agent!!! Students - you will get trampled on - they don't care after you've paid the massive fees - they go very quiet and non-students you will be treated like students, pat robson is the worst estate agent I have ever dealt with and I lived in london for 10 years! Ok, so i expect nothing but bad people, useless service, slimy salesmen and the feeling of being extorted with fees here there and everywhere, but my experience with PAT ROBSON has all this and more! Everybod...
read full review
What agent could do to change your mind?
rubbish, utter rubbish
Attached Files
Was this helpful? Yes
Jul 10,2014
Minithumbdown
Jacki Stanners
By:
Jul 10,2014
3 people found
this helpful
There is nothing remotely positive I can write about Pat Robson. Not one thing. I have never encountered such disgusting and unprofessional behaviour in all my life and hope I never will again. I do however think you would have to try quite hard to find such appalling service. I am a student and myself and my two flatmates were looking forward to living in our first proper flat last summer. When we arrived at the property to collect the keys, we were stood waiting as the property manager was la...
read full review
What agent could do to change your mind?
Do their job.
Attached Files
Comment on agent fees
A disgrace.
Was this helpful? Yes
Oct 28,2013
Minithumbup
By:
Oct 28,2013
2 people found
this helpful
I rented through this agent with a friend and due to unforeseen family circumstances, I had to leave to go back home. I went to see Jill in the Heaton office who was really understanding and accommodated my needs but provided me with the facts from the outset. Immediately my options were very clear. Pat Robson managed to fill my room within a week so I could be released from the rent and get home. I was kept up to date and felt that the customer service I received throughout couldn\'t be faulted...
read full review
Was this helpful? Yes
Oct 24,2013
Minithumbup
By:
Oct 24,2013
2 people found
this helpful
I have had a really good experience with this agent. Me and my boyfriend lived in one of their houses after we finished our degrees and we found them friendly and helpful. Sometimes they were a bit slow to respond but that only seemed to be during the summer when I guess it is very busy with students. Cory was our property manager towards the end of our tenancy and he was always polite and helpful when we needed him. I would definitely use Pat Robson again....
read full review
Was this helpful? Yes
Oct 23,2013
Minithumbdown
Jacki Stanners
By:
Oct 23,2013
3 people found
this helpful
Pat Robson were despicable from day one. They turned up late to every viewing we arranged with them, and never offered an apology. When we moved in, the flat was in a state and we had to spend two full days cleaning it, you could barely see out of the windows they were so dirty, and we washed down all of the wooden surfaces/inside the oven/had the carpets professionally cleaned. Things continued to go wrong after this. We wanted to know if we were able to do some paint work as the skirting boa...
read full review
What agent could do to change your mind?
Absolutely nothing. They are despicable.
Attached Files
Was this helpful? Yes
Sep 09,2013
Minithumbdown
By:
Sep 09,2013
1 people found
this helpful
They gave us incorrect bank details so that rent went into the wrong account and did not offer any meaningful apology, they turned up for viewings unannounced, and the staff were rude, inconsiderate and unfriendly. I found it very difficult to trust somebody who had given us wrong bank payment details (lacking attention to detail) and made no effort to apologise. They also left the \'To Let\' sign lying outside our property all year....
read full review
Was this helpful? Yes
Sep 09,2013
Minithumbup
Natasha Thomson
By:
Sep 09,2013
1 people found
this helpful
I would like to thank Natasha very much for her cooperation with us 4 tenants in regards to letting 114 Manor House Road. She was very swift in regards to emailing information and extremely helpful on the phone when any questions were asked. I would like to express my 100% satisfaction with the full letting progress. It was kindly appreciated and I hope this good service continues with our letting experience of 114 Manor House. Thank you!...
read full review
Was this helpful? Yes
Aug 31,2013
Minithumbup
By:
Aug 31,2013
1 people found
this helpful
We\'ve been very happy with the service we have received and we believe that Jill has acted very professionally....
read full review
Was this helpful? Yes
Aug 28,2013
Minithumbdown
By:
Aug 28,2013
2 people found
this helpful
Horrible, rude staff. We never knew when our rent was due to be taken and was never on the date agreed nor on the same date each month. Contacted them several times about this and it was never resolved. We\'re due to move out on Friday after a booking our departure over a week ago and speaking to two separate members of staff to confirm this date only to be told today that we have to move out tomorrow after making all our arrangements to move. I will never use this company again and would...
read full review
Was this helpful? Yes
Aug 22,2013
Minithumbup
Natasha Thomson
By:
Aug 22,2013
0 people found
this helpful
We used Pat Robson estate agency when looking for somewhere to rent in Jesmond or Gosforth in Newcastle upon Tyne. We received excellent customer service. They were always punctual at the viewings and had full information about the property we were looking to rent. Natasha showed us round multiple properties and was very helpful and friendly throughout the entire process suggesting other possible properties to view which matched our requirements. Very impressed with their customer service and th...
read full review
Was this helpful? Yes
Jul 09,2013
Minithumbdown
By:
Jul 09,2013
2 people found
this helpful
TERRIBLE TERRIBLE TERRIBLE - NEVER EVER USE THEM I am so upset and angry about the service or lack of service i have recieved from this company. They have nooo customer service skills whatsoever. REPAIRS......the number of repairs i have reported & they have never been out to repair them!!! They are so quick happy to take your money off you. They state that you will mocve into a cleaned tenancy well mine was flithy & took a week of cleaninjg before i could move in. I don\'t think t...
read full review
Was this helpful? Yes
By: serialrenter
Sep 07, 2013
View all comments (1)
Staff are fully aware of where their wages come from in all agencies. I think the fact that you are using one staff member as an example for a whole company is a bit ridiculous and you should consider that maybe that one person is just not good at their job. I have used multiple agencies in the newcastle are and have had instances where problems have arisen due to one member of staff and yet the agencies themselves are excellent. I have been a tenant of Pat Robson twice and recieved excellent cu ...
Jul 09,2013
Minithumbdown
By:
Jul 09,2013
0 people found
this helpful
I have also recieved a terrible service from Pat Robson, they need to lean some manners and understand that their tenants are paying their wages. They are soooo quick and keen to get your money 0- repairs service, well they haven\'t got one as none of my repairs have been completed. Thye day we moved into our tenancy it was filthy, i took pictuires and sent them to the housing manager and did not recieve a response. If you ring up to ask a question they make you feel stupid. I can\'t wait t...
read full review
Was this helpful? Yes
May 13,2013
Minithumbdown
Nick Clennell
Pat Robson
By:
May 13,2013
4 people found
this helpful
The agent quite literally tried to cheat us out of a significant amount of our deposit at the and of our tenancy. After our checkout, Pat Robson held £250 of our deposit for damages that we had not caused (as was clearly stated on the inventory when we moved in) and damages that we had tried to get them to fix at the start of our tenancy. Presumably, they assumed that as we were students and the process of claiming held deposit money back is quite inconvenient, we would be too lazy to cla...
read full review
What agent could do to change your mind?
This agent attempted to quite literally cheat us out of our deposit money at the end of the tenancy with them. They withheld almost ‚£250 for damages that had not been sustained during our tenancy and damages that we had tried to get them to fix when we moved in. Presumably, as we were students (a group they commonly deal with) they were assuming that we would be too lazy to claim the money back from them. After the lengthy dispute resolution process that Pat Robson insist you use if they do decide to keep your deposit for any reason, we won ‚£250 back. The agent repeatedly tried to block and hinder the dispute resolution process that they had requested we use, at one point even lying about how the online form worked in an attempt to get us to click on the button that would have us accept all charges and have all the disputed money paid to the agent. It was a blatant attempt to unjustly extract money from us and the agent was completely unprofessional, dishonest and idiotic in dealing with the dispute. I know others who have had similar problems with Pat Robson of seemingly unfair charges being incurred at the end of student tenancies, the general view being that they feel students are easy targets for this kind of abuse. Would not recommend any students renting with this company.
Attached Files
Was this helpful? Yes
Areas covered
  • NE2
  • Newcastle-upon-Tyne & surrounding areas
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
39% customers were satisfied with fees 20% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £270,000
  • Max: £270,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 13 22 1 0 1 0 0 1
Tim Nixon - upload your photo Tim Nixon
1 reviews

About Tim No description set View full profile
Pat Robson - upload your photo Pat Robson
2 reviews

About Pat No description set View full profile
Charlotte  - upload your photo Charlotte
1 reviews

About Charlotte No description set View full profile
Katherine Turner - upload your photo Katherine Turner
1 reviews

About Katherine No description set View full profile
Nick Clennell - upload your photo Nick Clennell
1 reviews

About Nick No description set View full profile
Natasha Thomson - upload your photo Natasha Thomson
3 reviews

About Natasha No description set View full profile
Jacki Stanners - upload your photo Jacki Stanners
7 reviews

About Jacki No description set View full profile
Danielle McEntree - upload your photo Danielle McEntree
2 reviews

About Danielle No description set View full profile
Harley Brash - upload your photo Harley Brash
3 reviews

About Harley No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 3:35 PM 20/04/2017 by Nick

Complaints Procedure

No procedure set.
Last updated at 3:35 PM 20/04/2017 by Nick

Awards won by Pat Robson & Co Ltd, Newcastle upon Tyne NE2 2AD

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Find the Best Agent to
Buy, Sell or Rent Property