• Rupy Mills
    Rupy Mills
  • Jack O'Shea
    Jack O'Shea
  • Susie Hart
    Susie Hart
  • Veronica Wells
    Veronica Wells
A long standing quality independent estate agent offering the best advice from experienced and fully qualified property professionals. Using the latest marketing techniques combined with great old fashioned service Parkgate are a superb agency who will go the extra mile to make your experience of the property market a positive one.
Parkgate Estate Agency

8 Eton Street Richmond
Greater London
TW9 1EE

0208 940 2991
May 25,2017
Minithumbup
Veronica Wells
By: 'Satisfied customer'
May 25,2017
0 people found
this helpful
Veronica has been really helpful and is efficient and a competent agent. Nothing is too much trouble and she is prompt to reply and will take care of any issues with great professionalism, She is an asset to Parkgate Estates. Thank you Veronica....
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Comment on agent fees
Similar to other agent's fees.
Was this helpful? Yes
May 24,2017
Minithumbup
Veronica Wells
By: 'Benjamin'
May 24,2017
0 people found
this helpful
Veronica was very helpful and provide quick responses to all question that arose thru out the process. I do recommend work with her....
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Was this helpful? Yes
May 16,2017
Minithumbup
Veronica Wells
By: 'Rudy Schennen'
May 16,2017
0 people found
this helpful
Veronica Well is an excellent agent. She comes on time with issues, and respond rapidly. She doesn't make you lose your time: the communications are always meaningful and Veronica anticipates the answers. Keep up the great work....
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Comment on agent fees
Good fees.
Was this helpful? Yes
May 15,2017
Minithumbup
Veronica Wells
By: 'Lia'
May 15,2017
0 people found
this helpful
We started to rent our flat 3/4 years ago with Parkgate. The same staff still look after us and managed our flat. Big thank you especially to Veronica, communication is a breeze and you are not just another number as it is quiet often the case with most big estate agencies. She always welcome you with a big smile and try her very best to accommodate our requests....
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Was this helpful? Yes
Mar 24,2017
Minithumbup
Susie Hart
By: 'Lucy Goodall'
Mar 24,2017
0 people found
this helpful
Susie Hart was absolutely brilliant to deal with from my first viewing to completion of the deal. She was always responsive, I never waited more than a couple of hours for answers to emails and she was efficient and friendly....
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 20,2017
Minithumbup
Veronica Wells
By: 'Caroline'
Mar 20,2017
0 people found
this helpful
Over several years we have found Veronica to be: charming, 100% professional, extremely thorough and totally effective in 'making things happen'. When the occasion arises we have total confidence in her advice and guidance. She is skillful, tactful and adept when dealing with difficult or sensitive issues...
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Comment on agent fees
Fine
Was this helpful? Yes
Mar 16,2017
Minithumbup
Veronica Wells
By: 'Josephine Dunne'
Mar 16,2017
0 people found
this helpful
I have always found veronica to be a very friendly and helpful person. Any problems or issues we may have had in the past were dealt with swiftly and efficiently. A real asset to this company!!Ò˜ºÒ˜º...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 10,2017
Minithumbup
Veronica Wells
By: 'David McGrath'
Mar 10,2017
0 people found
this helpful
Always had excellent service from Parkgate, I have been using them for 15 years and I couldn't think of a better company to work with. David...
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Was this helpful? Yes
Mar 06,2017
Minithumbup
Veronica Wells
By: 'Simona'
Mar 06,2017
0 people found
this helpful
She's always very efficient and friendly. When I report a problem in the flat, she calls me back within 24h....
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Comment on agent fees
NA
Was this helpful? Yes
Feb 22,2017
Minithumbup
Veronica Wells
By: 'Lucian'
Feb 22,2017
0 people found
this helpful
Whenever I had any issues or questions, Veronica always was there to help, quickly and very efficient. Can't recommend her enough!...
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Was this helpful? Yes
Jan 05,2017
Minithumbup
Veronica Wells
By: 'Chris M'
Jan 05,2017
0 people found
this helpful
Veronica is always quick to respond and attentive with any queries we have. This is just what you want when you have issues that need resolving....
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 03,2017
Minithumbup
Susie Hart
By: 'Georgia'
Jan 03,2017
0 people found
this helpful
Susie was most helpful and welcoming when dealing with our many property questions. She went above and beyond to help us secure the right property for us and was very knowledgable and resourceful. I would definately recommend Susie as an agent and Parkgate Estate Agents as a whole....
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Comment on agent fees
The fees were very Reasonable compared to other agency prices.
Was this helpful? Yes
Dec 23,2016
Minithumbup
Veronica Wells
Rupy Mills
By: 'Si's Mum'
Dec 23,2016
0 people found
this helpful
I have had numerous dealings with Veronica Wells as the property manager at Parkgate dealing with my son's rented flat. She is unfailingly helpful, reliable and enthusiastic about being of assistance in any way that she can. I have always found all the staff at Parkgate to be helpful and professional in any dealings I have had with them....
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Was this helpful? Yes
Dec 11,2016
Minithumbup
Veronica Wells
Susie Hart
By: 'Jim'
Dec 11,2016
0 people found
this helpful
I cant thank the members of staff enough always polite, professional, honest and extremely efficient. I would highly recommend using parkgate estate agents ....
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Comment on agent fees
Average
Was this helpful? Yes
Nov 29,2016
Minithumbup
Susie Hart
By: 'Lorraine and John'
Nov 29,2016
0 people found
this helpful
Susie was a pleasure to meet and the perfect agent for our particular needs. We were in London for a short period of time.We needed to find a property quickly, and for the sale complete within just over a month, which it did! We have now moved in are able to enjoy the property while still here. We now have the satisfaction of knowing that when we return in the New Year all the hard work has been accomplished. Many thanks for your help Susie! Lorraine and John...
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Was this helpful? Yes
Nov 25,2016
Minithumbup
Veronica Wells
By: 'Turchian'
Nov 25,2016
0 people found
this helpful
Veronica is always very nice and helpful thank you so much for all and for the quick fix the the bath....
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Was this helpful? Yes
Nov 16,2016
Minithumbup
Veronica Wells
By: 'Aida Mohamed'
Nov 16,2016
0 people found
this helpful
Veronice is always there to help. She is truly amazing,she has always given me an excellent customer service. If i have something broken or leaking in my house , she always gets is fixed by the next day . She always communicates with me via email and lets me know about everything that is going to be happening on the following week . I would 100% recommend her to anyone :) !!!...
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Comment on agent fees
Great customer service
Was this helpful? Yes
Nov 14,2016
Minithumbup
Veronica Wells
By: 'Cindy'
Nov 14,2016
0 people found
this helpful
Veronica has been really helpful in the maintenance of our flat. She is understandable and very enthusiastic in her job, which makes life easier. With my sister we do appreciate her efficiency when it comes to deal with problems....
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Was this helpful? Yes
Nov 10,2016
Minithumbup
Rupy Mills
Veronica Wells
By: 'James & Freddie'
Nov 10,2016
0 people found
this helpful
Recently had dealings as a Tennant with this branch of Parkgate and they were very easy to deal with and thorough at there jobs, ensuring all information regarding a property which we moved into was provided. And when we had any queries or issues they were very quick to come back with a solution or explanation. Overall very good professional service....
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Comment on agent fees
Agents fees are fairly standard from what i have seen in the area.
Was this helpful? Yes
Nov 07,2016
Minithumbup
Susie Hart
By: 'Marcus'
Nov 07,2016
0 people found
this helpful
This is my first time back on the rental market in many years. Susie turned it around very quickly and ensured we were were able to move in within days. Highly professional and engaging and very responsive. A very positive experience all round and a great outcome....
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Comment on agent fees
Fair
Was this helpful? Yes
Oct 21,2016
Minithumbup
Veronica Wells
Susie Hart
By: 'Zara'
Oct 21,2016
0 people found
this helpful
very very helpful, dealing with all sort of enquries, always responding very quickly. Overall amazing service , help and support from Veronica....
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Was this helpful? Yes
Oct 10,2016
Minithumbup
Susie Hart
By: 'Adrian C'
Oct 10,2016
0 people found
this helpful
Having had a few bad experiences with estate agents, for the past few years I rented privately, however on recommendation from a friend I chose Parkgate to rent my flat. And I wasnt disappointed at all, on the contrary, Susie changed my impression about estate agents, this is how everything should be! A honest approach, updates all the way through the process, not trying to force every week the price down, just a very comfortable process Everything was smooth and looked easy, fees are very decen...
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Comment on agent fees
Very decent fees
Was this helpful? Yes
Aug 31,2016
Minithumbup
Susie Hart
By: 'Cindy'
Aug 31,2016
0 people found
this helpful
Dear Susie, Thank you for helping me to find my new home that already feels this way already after 4 days only and invaded by suitcases and bags! As mentioned by previous customers, you are a diligent listener and warm and lovely person. Everything seems really easy with you, therefore thank you. What really pleased me is the way you professionally considered my profile, although I'm still belonging to the student category. Again thank you for your precious help and positivity, as well as ...
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Was this helpful? Yes
Apr 18,2016
Minithumbup
Susie Hart
By: 'Alex'
Apr 18,2016
0 people found
this helpful
Very happy with the whole process, Susie was always very helpful and quick to answer all my questions (and there were quite a few!). It was also a very smooth process and no delays whatsoever....
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Was this helpful? Yes
Apr 04,2016
Minithumbup
Rupy Mills
Susie Hart
By: 'Christina'
Apr 04,2016
0 people found
this helpful
Parkgate have rented out my studio, very successfully, and professionally for the past 18 years. It was time for me to sell this investment and I received first class advice, service and feedback. The sale was completed within 12 weeks from valuation, which was an excellent result. Thank you to all the team, but a special mention to Rupy and Susie for their friendly straightforward approach....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 04,2016
Minithumbup
Susie Hart
By: 'Maurice'
Mar 04,2016
0 people found
this helpful
Susie was absolutely excellent and nothing was too much trouble for her. Extremely courteous , responsive and professional at all times....
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Was this helpful? Yes
Feb 18,2016
Minithumbup
Susie Hart
By: 'Anna'
Feb 18,2016
1 people found
this helpful
Susie was very prompt in responding to enquiries and flexible to meet us for viewing times. She was very informative and friendly, and has been extremely helpful during the moving process and also post-move....
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Was this helpful? Yes
Jan 05,2016
Minithumbup
Susie Hart
By: 'Alberto'
Jan 05,2016
0 people found
this helpful
Susannah was very helpful in dealing with our new Landlord and always replied to our emails and calls promptly. She also helped us through the referencing stages and adjusted the moving dates and signing of the contract to suit our needs....
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Comment on agent fees
At β€š£180 per person I believe the fees a quite high however they are in line with other state agents
Was this helpful? Yes
Nov 10,2015
Minithumbup
Susie Hart
By: 'Tobias'
Nov 10,2015
0 people found
this helpful
Susie was very quick to respond to us and answer all of our questions around the let. She was also very honest with any general questions we had and never tried to over or upsell to us while we were looking for a new property to live in. She also said she would take us out for a drink which we are still looking forward to going on :p...
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Comment on agent fees
the fees are just to high across the board for the fact that there isn't exactly much work to be done - its as they say money for old rope. deposit required was also 6 weeks which is also a bit steep especially as rents in London are running out of control.
Was this helpful? Yes
Nov 05,2015
Minithumbup
Susie Hart
By: 'M S Drudge'
Nov 05,2015
0 people found
this helpful
Thanks Susie! You helped to make our move virtually painless. You managed to get us multiple viewings, which was great, and I think we even managed to be late to both of them... Sorry about that! There were no high-pressure sales tactics, just genuine answers to honest questions. All the subsequent correspondence was done over the phone or via email and was all administered superbly, despite a few teething problems on the electronic signature front. Thanks again!...
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Was this helpful? Yes
Areas covered
  • TW9
  • TW10
  • SW14
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
91% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: Β£0
  • Max: Β£0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
17 0 61 0 5 0 4 0 3 1
Rupy Mills Rupy Mills
Office Manager
7 reviews

About Rupy No description set View full profile
Jack O'Shea Jack O'Shea
Account Manager
0 reviews

About Jack No description set View full profile
Susie Hart Susie Hart
Sales Manager
21 reviews

About Susie No description set View full profile
Veronica Wells Veronica Wells
Property Manager
17 reviews

About Veronica No description set View full profile

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Last updated at 1:43 PM 04/03/2016 by allAgents

Complaints Procedure

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Last updated at 1:43 PM 04/03/2016 by allAgents

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