• Rupy Mills
    Rupy Mills
  • Jack O'Shea
    Jack O'Shea
  • Susie Hart
    Susie Hart
  • Veronica Wells
    Veronica Wells
A long standing quality independent estate agent offering the best advice from experienced and fully qualified property professionals. Using the latest marketing techniques combined with great old fashioned service Parkgate are a superb agency who will go the extra mile to make your experience of the property market a positive one.
Nov 29,2016
Minithumbup
By:
Nov 29,2016
Featured Review
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Susie was a pleasure to meet and the perfect agent for our particular needs. We were in London for a short period of time.We needed to find a property quickly, and for the sale complete within just over a month, which it did! We have now moved in are able to enjoy the property while still here. We now have the satisfaction of knowing that when we return in the New Year all the hard work has been accomplished. Many thanks for your help Susie! Lorraine and John...
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Nov 25,2016
Minithumbup
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Nov 25,2016
Featured Review
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Veronica is always very nice and helpful thank you so much for all and for the quick fix the the bath....
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Nov 16,2016
Minithumbup
By:
Nov 16,2016
Featured Review
0 people found
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Veronice is always there to help. She is truly amazing,she has always given me an excellent customer service. If i have something broken or leaking in my house , she always gets is fixed by the next day . She always communicates with me via email and lets me know about everything that is going to be happening on the following week . I would 100% recommend her to anyone :) !!!...
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Comment on agent fees
Great customer service
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Nov 14,2016
Minithumbup
By:
Nov 14,2016
Featured Review
0 people found
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Veronica has been really helpful in the maintenance of our flat. She is understandable and very enthusiastic in her job, which makes life easier. With my sister we do appreciate her efficiency when it comes to deal with problems....
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Nov 10,2016
Minithumbup
By:
Nov 10,2016
Featured Review
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Recently had dealings as a Tennant with this branch of Parkgate and they were very easy to deal with and thorough at there jobs, ensuring all information regarding a property which we moved into was provided. And when we had any queries or issues they were very quick to come back with a solution or explanation. Overall very good professional service....
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Comment on agent fees
Agents fees are fairly standard from what i have seen in the area.
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Nov 07,2016
Minithumbup
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Nov 07,2016
0 people found
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This is my first time back on the rental market in many years. Susie turned it around very quickly and ensured we were were able to move in within days. Highly professional and engaging and very responsive. A very positive experience all round and a great outcome....
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Comment on agent fees
Fair
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Oct 21,2016
Minithumbup
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Oct 21,2016
0 people found
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very very helpful, dealing with all sort of enquries, always responding very quickly. Overall amazing service , help and support from Veronica....
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Oct 10,2016
Minithumbup
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Oct 10,2016
0 people found
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Having had a few bad experiences with estate agents, for the past few years I rented privately, however on recommendation from a friend I chose Parkgate to rent my flat. And I wasnt disappointed at all, on the contrary, Susie changed my impression about estate agents, this is how everything should be! A honest approach, updates all the way through the process, not trying to force every week the price down, just a very comfortable process Everything was smooth and looked easy, fees are very decen...
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Comment on agent fees
Very decent fees
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Aug 31,2016
Minithumbup
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Aug 31,2016
0 people found
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Dear Susie, Thank you for helping me to find my new home that already feels this way already after 4 days only and invaded by suitcases and bags! As mentioned by previous customers, you are a diligent listener and warm and lovely person. Everything seems really easy with you, therefore thank you. What really pleased me is the way you professionally considered my profile, although I'm still belonging to the student category. Again thank you for your precious help and positivity, as well as ...
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Apr 18,2016
Minithumbup
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Apr 18,2016
0 people found
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Very happy with the whole process, Susie was always very helpful and quick to answer all my questions (and there were quite a few!). It was also a very smooth process and no delays whatsoever....
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Apr 04,2016
Minithumbup
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Apr 04,2016
0 people found
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Parkgate have rented out my studio, very successfully, and professionally for the past 18 years. It was time for me to sell this investment and I received first class advice, service and feedback. The sale was completed within 12 weeks from valuation, which was an excellent result. Thank you to all the team, but a special mention to Rupy and Susie for their friendly straightforward approach....
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Comment on agent fees
Good
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Mar 04,2016
Minithumbup
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Mar 04,2016
0 people found
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Susie was absolutely excellent and nothing was too much trouble for her. Extremely courteous , responsive and professional at all times....
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Feb 18,2016
Minithumbup
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Feb 18,2016
1 people found
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Susie was very prompt in responding to enquiries and flexible to meet us for viewing times. She was very informative and friendly, and has been extremely helpful during the moving process and also post-move....
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Jan 05,2016
Minithumbup
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Jan 05,2016
0 people found
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Susannah was very helpful in dealing with our new Landlord and always replied to our emails and calls promptly. She also helped us through the referencing stages and adjusted the moving dates and signing of the contract to suit our needs....
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Comment on agent fees
At ‚£180 per person I believe the fees a quite high however they are in line with other state agents
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Nov 10,2015
Minithumbup
By:
Nov 10,2015
0 people found
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Susie was very quick to respond to us and answer all of our questions around the let. She was also very honest with any general questions we had and never tried to over or upsell to us while we were looking for a new property to live in. She also said she would take us out for a drink which we are still looking forward to going on :p...
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Comment on agent fees
the fees are just to high across the board for the fact that there isn't exactly much work to be done - its as they say money for old rope. deposit required was also 6 weeks which is also a bit steep especially as rents in London are running out of control.
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Nov 05,2015
Minithumbup
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Nov 05,2015
0 people found
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Thanks Susie! You helped to make our move virtually painless. You managed to get us multiple viewings, which was great, and I think we even managed to be late to both of them... Sorry about that! There were no high-pressure sales tactics, just genuine answers to honest questions. All the subsequent correspondence was done over the phone or via email and was all administered superbly, despite a few teething problems on the electronic signature front. Thanks again!...
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Sep 14,2015
Minithumbup
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Sep 14,2015
0 people found
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Excellent and friendly service. This agency is refreshingly low key and one does not feel pressured at all. We came into the Agency just as the flat became available and Susy was most helpful in processing everything quickly. She dealt with minor queries effectively and has been friendly throughout. We would thoroughly recommend her....
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Sep 08,2015
Minithumbup
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Sep 08,2015
0 people found
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Parkgate Estate Agency have been unbelievable helpful in the process of finding a flat, I would definitely recommend them. Less than a month ago I accepted my first postgrad job, which was great but also meant a great deal of upheaval to move from Yorkshire to Richmond in such a short space of time. The day I came down on my accommodation hunt, Matt from Parkgate went out of his way to get me sorted with a new pad within the day and following this Matt, Suzie and everyone at Parkgate made ever...
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Aug 21,2015
Minithumbdown
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Aug 21,2015
1 people found
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1. When the initial call is connected there was on 2 occasions a reluctance to speak to the customer. 2. A reluctance to to set up viewings. 3. A lack of knowledge relating to properties. It seemed they did not wish to be bothered by a customer and would do there best not to engage....
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By: Jonathan Mills
Aug 22, 2015
View all comments (1)
Dear Mr Clydesdale, My apologies if you have experience poor service from us. As the owner of the business I take these comments very seriously so wondered if you would mind discussing the situation as I need to understand the specifics of the case so this does not happen again. If you are willing to do this I will happily donate £50 to the charity of your choice. My contact details are 020 3758 4433. Jonathan Mills Managing Director Parkgate....
Jul 17,2015
Minithumbup
By:
Jul 17,2015
0 people found
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I generally dread having to engage with estate agents, but my experience working with Susie proved quite the opposite. She managed to negotiate a deal to ensure that I got the home I wanted, and everything got done quickly and smoothly. She acts with integrity and professionalism, and I would definitely recommend her to anyone looking for a new home....
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Jan 17,2015
Minithumbup
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Jan 17,2015
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Absolutely first-class job from Susie. I spotted the property online on the day I was due to leave for Christmas, and she quickly arranged a viewing for me a couple of hours later. All the way from there until I moved in there was good, friendly communication, and I am especially grateful that Susie took the trouble to let me return to the flat to do some measuring up a week before I moved in, and after her working day was over. Highly recommended; whole process went without a hitch. Many thanks...
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Jan 05,2015
Minithumbup
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Jan 05,2015
0 people found
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Matthew was very proactive, professional and kept us up to date at all times during the negotiations. He was also very flexible with appointments. Susie ensured the process post negotiations went through seamlessly and handled all of our queries and requests very professionally and in a timely fashion. On occupation we received a welcome pack with all relevant information, which is a nice touch. Overall, a very positive experience....
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Dec 16,2014
Minithumbup
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Dec 16,2014
0 people found
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Kind, Patient, Professional. For looking for a property in London could be hard and terrifying. Parkgate makes everything so easy and reliable, after I viewed and negotiated 17 properties with other agents. Now, my girl friend and I can have a warm and lovely Christmas....
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Nov 25,2014
Minithumbup
By:
Nov 25,2014
0 people found
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Thanks for all your Suzie. Professional, approachable and efficient. We a quick and worry free move. All the best in the future....
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Comment on agent fees
‚£180 each for admin fees ‚£140 for inventory
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Nov 18,2014
Minithumbup
By:
Nov 18,2014
0 people found
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I am pleased to say that I was provided with a really good and sufficient service from Parkgate Estate Agency, particularly from Susie Hart. She was really friendly and helpful, in giving a sincere opinion regarding the property and trying to negotiate an offer/deal which would benefit a future tenant and landlord as well....
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May 21,2014
Minithumbup
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May 21,2014
0 people found
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As soon as Parkgate knew I wanted to sell they were very proactive. Matt quickly found a buyer and negotiated a very good price. He was regularly in touch with the buyer throughout the mortgage application and kept me, the seller, well informed. He monitored the legals and prompted when required. Generally Matt did a very good job keeping both sides happy and progressing the sale to a quick completion....
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May 20,2014
Minithumbup
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May 20,2014
0 people found
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I am exceptionally pleased with the service provided by Parkgate. Matt listened to our requirements carefully and, at my request, arranged for us to view a flat which actually wasn\'t being marketed. From there we were able to organise a successful sale. We felt that Parkgate were trustworthy and honest as agents and mediated extremely well between prospective buyers (us) and the seller to ensure a sale. Patient, trustworthy and nothing too much trouble. Highly recommend....
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May 20,2014
Minithumbup
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May 20,2014
0 people found
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We were very happy with the whole service from Parkgate, Matt has been fantastic and the whole process went smoothly. Many thanks...
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May 15,2014
Minithumbup
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May 15,2014
0 people found
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Parkgate offered us a first rate service from start to finish. Their friendly and businesslike attitude suited us very well and got results....
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Apr 07,2014
Minithumbup
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Apr 07,2014
0 people found
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I moved into my new rental place a couple of days ago and Matt and Rupy have made the process of renting and moving smooth and stress free. They have dealt with my queries in a timely manner and ensured that the building contractors (James and Adam who are excellent too) came in when things needed fixing. All in all great team at Parkgate...
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Mar 17,2014
Minithumbup
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Mar 17,2014
0 people found
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Very professional, quick to react to requests, well run business. Everything actioned in a timely manner and have been quick to react to any additional requests now we are in the property. Highly recommended on all counts....
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Mar 05,2014
Minithumbup
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Mar 05,2014
0 people found
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Matt was extremely accomodating. Having never rented property before, I greatly aprreciated how helpful he was in taking me through the process step by step and was most patient with the endless questions I had....
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Feb 17,2014
Minithumbup
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Feb 17,2014
0 people found
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Compared to the estate agents we\'ve used previously in Richmond (mainly Dexters), Parkgate\'s services were excellent: friendly staff and not pushy - not overly sales focused. Were very cooperative and understanding of our situation (we had to move in a hurry). The property is in great conditions with no "bad surprises" - again an experience we\'ve had 3 times in a row with Dexters.... We would use Parkgate again....
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Jan 29,2014
Minithumbup
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Jan 29,2014
0 people found
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Parkgate provided a rental valuation within a day of me asking and the property was advertised on Rightmove the following day. The pictures showed the property very nicely. Matt kept me informed about viewings and a tenant was found within a week of the flat going on the market. The flat needed some redecoration and Matt arranged a mutually acceptable move in date. Marc and Matt did all they could to make sure everything went smoothly. I have used Parkgate for a long time now to rent my property...
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Jan 17,2014
Minithumbup
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Jan 17,2014
0 people found
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Excellent service throughout by all members of Parkgate staff - both in relation to the initial home search and rental, and with minor issues arising since taking up the tenancy....
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Areas covered
  • TW9
  • TW10
  • SW14
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 92% accuracy of agent's valuations
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Sales No data
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 0 52 0 5 0 3 0 2 1
Rupy Mills Rupy Mills
Office Manager
6 reviews

About Rupy No description set View full profile
Jack O'Shea Jack O'Shea
Account Manager
0 reviews

About Jack No description set View full profile
Susie Hart Susie Hart
Sales Manager
18 reviews

About Susie No description set View full profile
Veronica Wells Veronica Wells
Property Manager
5 reviews

About Veronica No description set View full profile

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Last updated at 1:43 PM 04/03/2016 by allAgents

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Last updated at 1:43 PM 04/03/2016 by allAgents

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