Paramount Properties
4.8/5, 1284 reviews
98% recommended
88% sales valuation accuracy
86% sales fee satisfaction
91% lettings valuation accuracy
95% lettings fee satisfaction



Property Features

At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West ... show more At Paramount we do things a bit differently. We believe the most important thing in the world of property is you. By truly understanding your needs we can make a real difference whether you are buying, selling, renting or letting a property. We are proudly independent estate agents in West Hampstead providing award-winning services across the whole of London.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 88% 86% £158,750 £15,875,000
Lettings 91% 95% £400 £3,879
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
239 1 713 12 133 2 155 1 22 6
Areas covered
  • NW2
  • NW3
  • NW6
  • NW8
  • NW10
  • W9
Address

150 West End Lane
West Hampstead,London
Greater London
NW6 1SD
020 7372 0202

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TPOS Sales TPOS Lettings
Latest Properties

No Properties

“Mehul, Review ....”

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Oct 05,2021
Minithumbup
Mehul
By: 'Lee-Ann'
Oct 05,2021
0 people found
this helpful
Since the onset of the pandemic, I will say that the service appeared to suffer somewhat, which is expected in such trying times, and the change over of property managers was frequent for a while.Thankfully, Mehul was assigned to me recently. Unfortunately, Mehul was ...
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“Horrible communication...”

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Jul 24,2021
Minithumbdown
By: 'Charlotte'
Jul 24,2021
0 people found
this helpful
Really disappointing communication once we put in an offer on a property. Messages asking about the status of the offer have been ignored and only found out through Zoopla a couple of days before our proposed move-in that the flat had been rented to someone ...
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By: Danielle
Jul 27, 2021
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Hi Charlotte, thank you for your review and I want to apologise for our communication not being up to standard. We know know important it is to be kept up to date, especially with something as big as moving home. We're going to take this and look into what happened so we can prevent it from happening again in the future. In the meantime, if there's anything we can do for you please do let us know! We're here to help if you're still looking for your next perfect home. Until then, we wish you all ...

“The worst agent I’ve ever experienced! After......”

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Jul 07,2021
Minithumbdown
By: 'Nikki'
Jul 07,2021
1 people found
this helpful
The worst agent I’ve ever experienced! After putting in an offer for a flat which was a “sealed final and best bid only” we had a deadline and our offer got accepted. We were instructed to get survey , mortgage etc which we did immediately. 2 ...
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By: Nikki
Jul 09, 2021
View all comments (2)
Hi Danielle, For a start, you have no idea for us to be put in this awful position in the first place which was all caused by your agent who was dishonest and unfair. Spoke to many people about this BAD experience and they were all shocked and appalled! Yes the director sent my husband an email. It was mainly to defend his employee. Not accepting any responsibilities and justifying his actions which were unacceptable. I wish you all the best in making your much needed improvements going forw ...

“Definitely do not recommend. Very nice at th......”

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Jun 17,2021
Minithumbdown
By: 'hugely disappointed tenant'
Jun 17,2021
1 people found
this helpful
Definitely do not recommend. Very nice at the beginning, very rocky at the end. Weak information flow, or even misleading information, leading to serious consequences financial for the tenants. When you raise a complaint, facts are pushed back and / or ignored. Unprofessional attitude. Hard to ...
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“Terrible service. Once they get money, the tr......”

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May 25,2021
Minithumbdown
Hollie
Dexter
By: 'Thomas'
May 25,2021
0 people found
this helpful
Terrible service. Once they get money, the treat you like rubbish. Awful agency. Not professional, they only want to rip you off...
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Was this helpful? Yes
By: Danielle
May 25, 2021
View all comments (1)
Hi Thomas, we're very surprised by your review and are concerned that perhaps you have tagged the wrong Paramount. Could you please get in touch on 020 7372 0202 and ask for Reagan, or send an email to [email protected]? We don't have a tenancy in our system that matches the details you've provided here, but if you are one of our residents we absolutely want to resolve any issue that there may be. We work hard to make sure all of our residents are happy and feel supported! ...

“A VERY disappointing deposit return experienc......”

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Apr 28,2021
Minithumbdown
By: 'Ksenia'
Apr 28,2021
0 people found
this helpful
A VERY disappointing deposit return experience. Any landlord would be delighted with us as tenants, while paramount properties decided to cover their wear & tear expenses and money lost not renting out our flat after we left due to the current market conditions. Tenants be careful! ...
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By: Ksenia
Jun 07, 2021
View all comments (2)
Status update: it is been almost two months that Paramount hasn’t returned the undisputed part of the deposit (over 1,000£) to me. Instead of defending your agency on the internet, please channel your energy to provide a better and more lawful customer service. Thanks ...

“Paramount were extremely professional, helpfu......”

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Aug 20,2020
Minithumbup
By: 'Charlie'
Aug 20,2020
0 people found
this helpful
Paramount were extremely professional, helpful and accommodating. While in the end we didn't proceed with the property it was a pleasure to have Andrew as our lettings consultant. I would highly recommend them....
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“NEVER AGAIN! The worst agency I have dealt wi......”

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Jun 23,2020
Minithumbdown
By: 'Adile'
Jun 23,2020
1 people found
this helpful
NEVER AGAIN! The worst agency I have dealt with in my whole life. Firstly, they created tones of headache when I wanted to end the tenancy agreement earlier after the break-clause term. It took me from March (when I first requested to break it) till ...
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Was this helpful? Yes
By: Danielle
Aug 04, 2020
View all comments (4)
Hi Adile, it's unfortunate that you feel this way as the landlord has really gone out of their way to make every effort to resolve the situation, particularly considering the damages to the property. Again as a non-managing agency in this instance, we do not have any control over the outcome of the negotiation over a deposit release (which involves yourself and the landlords directly). We do wish you all the best in your next property. ...

“We spent in this flat 2 years dealing with pa......”

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Feb 27,2020
Minithumbup
By: 'Lorenzo'
Feb 27,2020
1 people found
this helpful
We spent in this flat 2 years dealing with paramount having no problems at all and receiving the support we needed...
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By: Paramount Properties
Feb 27, 2020
View all comments (1)
Wow, that's fantastic to hear Lorenzo, thank you! We will make sure to pass your kind words along to the Team. ...

“Fantastic Agents...”

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Oct 24,2018
Minithumbup
Hollie
By: 'Mylene'
Oct 24,2018
0 people found
this helpful
I have been letting flats through Paramount since 2012 and I would honestly go to no one but them. Paramount have found me great reliable tenants on each letting and I have never had any problems with my tenants ! Paramount are professional and procative and go ...
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Comment on agent fees
Good
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“Outstanding sales team at Paramount West Hampstead...”

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Jun 08,2018
Minithumbup
Lionel
By: 'Kim'
Jun 08,2018
0 people found
this helpful
Paramount West Hampstead absolutely deserve all the awards they receive! They are simply outstanding in their professionalism and intelligent approach to estate agency. Soroush patiently answered all our questions about the service that Paramount would provide in selling our house during his initial visit. He ...
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Comment on agent fees
Very reasonable.
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“Tony Mixides is a very enthusiastic agent and his interest ......”

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Nov 22,2017
Minithumbup
Tony
By: 'Viviana'
Nov 22,2017
0 people found
this helpful
Tony Mixides is a very enthusiastic agent and his interest in our property was impressive. He clearly enjoys his work and is very good at it. When accompanying prospective buyers he furnished them with the correct information about the house which he clearly had at ...
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Comment on agent fees
fair fees
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“Very few agencies can boast a service as good as ......”

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Nov 18,2017
Minithumbup
Nikos
By: 'Nikos'
Nov 18,2017
0 people found
this helpful
Very few agencies can boast a service as good as Paramount's at West Hampstead. Aaron was very helpful in helping us find the most suitable property at a time when the agency was very busy and took us through the process in a professional and ...
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“"At paramount we do things a bit differently". Sure if ......”

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Nov 07,2017
Minithumbdown
By: 'Unhappy'
Nov 07,2017
5 people found
this helpful
"At paramount we do things a bit differently". Sure if that means never reply to emails or answer the phone then I now understand. We have had issues which still haven't been fixed from when we moved in to our property in JULY - it ...
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“Mark and the team at Paramount have been great. Really ......”

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Feb 09,2017
Minithumbup
By: 'Carla'
Feb 09,2017
2 people found
this helpful
Mark and the team at Paramount have been great. Really helpful and responsive. Mark has great experience and really understands the local current market which is reassuring. I would recommend them to anyone looking to rent out their flat....
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Comment on agent fees
Very reasonable
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“We have recently bought a flat through Paramount and Have ......”

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Jan 24,2017
Minithumbup
oliver
By: 'Negar'
Jan 24,2017
0 people found
this helpful
We have recently bought a flat through Paramount and Have to admit that if it wasn't because of Oliver, this would not have happened. Oliver is a professional, kind and accommodating person who also has an excellent knowledge of the market. We can not thank ...
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Comment on agent fees
N/A
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“Best letting agent I've ever dealt with. Every step of ......”

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Jan 05,2017
Minithumbup
Jason
By: 'JonD'
Jan 05,2017
1 people found
this helpful
Best letting agent I've ever dealt with. Every step of the process was handled extremely well. The whole team at Paramount are very professional and they know their stuff. Would certainly go through Paramount again....
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“Lionel was an absolute pleasure to work with. He kept ......”

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Dec 05,2016
Minithumbup
Lionel
By: 'Rebecca&Alex'
Dec 05,2016
0 people found
this helpful
Lionel was an absolute pleasure to work with. He kept us informed of the vendor's decisions and requests, showed us around the property about 6 times with various family members and builders, and was just super supportive and communicative. We loved that he had worked in ...
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“We never felt pressurised at any point during the process ......”

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Nov 14,2016
Minithumbup
Lionel
By: 'Alistair'
Nov 14,2016
0 people found
this helpful
We never felt pressurised at any point during the process of buying our new flat.Lionel was always helpful considerate and managed to push the whole process to exchange and arranging a completion date with the minim of fuss.Of all the estate agents we ...
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Comment on agent fees
N/A
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“We recently purchased our first house and Paramount acted as ......”

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Oct 25,2016
Minithumbup
By: 'Ollie'
Oct 25,2016
0 people found
this helpful
We recently purchased our first house and Paramount acted as our agent. Throughout the whole process they were quick to respond to any queries we had an ensured that communication flowed fluently between us and the seller. Our rep Mark was exceptional in that nothing ...
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“Great service from the start. Mark bas been there to ......”

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Oct 08,2016
Minithumbup
By: 'Loic'
Oct 08,2016
0 people found
this helpful
Great service from the start. Mark bas been there to help me in all my undertake to rentre a flat. Thank you....
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“Very proffesional service from MarkManaged to rent my property in ......”

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Oct 07,2016
Minithumbup
By: 'Reza'
Oct 07,2016
0 people found
this helpful
Very proffesional service from Mark Managed to rent my property in good time at the price I was looking for. Kept me informed regularly and was very honest. I would recommend him and Paramount to other landlords...
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Comment on agent fees
Good
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“From start to finish our service from Mark at Paramount ......”

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Oct 03,2016
Minithumbup
By: 'David'
Oct 03,2016
0 people found
this helpful
From start to finish our service from Mark at Paramount was exceptional. Everything was taken care of with minimal fuss. The property was immaculate when we moved in and all new items required were there waiting. I would recommend Mark and the team at Paramount ...
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“Mark is an experienced and competent agent and helped me ......”

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Sep 28,2016
Minithumbup
By: 'R.'
Sep 28,2016
1 people found
this helpful
Mark is an experienced and competent agent and helped me as much as possible during my move. Having moved from one flat to another (both of which were managed by Paramount) Mark made the process as simple as possible for me. Everything was sorted well ...
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Comment on agent fees
You get what you pay for with Agents. Paramount's fees are reasonable, fair, and value for money from a tenant's perspective.
Was this helpful? Yes

“Mark and Jason were very helpful throughout the process. They ......”

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Sep 20,2016
Minithumbup
Jason
By: 'Becky'
Sep 20,2016
1 people found
this helpful
Mark and Jason were very helpful throughout the process. They were supportive, friendly and nothing was too much trouble. The communication was good at all times so you were always aware of th current status. Would highly recommend using paramount....
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Comment on agent fees
Good
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“The people at Paramount have done a great job in ......”

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Sep 19,2016
Minithumbup
Spencer
By: 'Lucia'
Sep 19,2016
0 people found
this helpful
The people at Paramount have done a great job in renting out my property. Within 2 months, the flat was ready and a tenant was found. I was a bit nervous as I was moving abroad and had no idea what renting out a property would ...
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Comment on agent fees
The agency's fee are probably higher then others, but the service so far has been very reliable and efficient. I am personally happy to pay slightly more and have a good service where I do not have to take care of anything.
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“Very reactive and very efficient. They never leave a question ......”

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Sep 19,2016
Minithumbup
Jason
By: 'Franck'
Sep 19,2016
1 people found
this helpful
Very reactive and very efficient. They never leave a question unanswered. Too rare in London, therefore that is even more appreciated!...
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“We had fantastic service, Mark and Jason acted extremely swiftly ......”

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Sep 14,2016
Minithumbup
Jason
By: 'Zinc'
Sep 14,2016
1 people found
this helpful
We had fantastic service, Mark and Jason acted extremely swiftly and professionally helping us move quickly and easily into our new place. I would happily recommend them and the company....
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“Mark was very professional and efficient in arranging the flat ......”

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Sep 12,2016
Minithumbup
By: 'LST'
Sep 12,2016
0 people found
this helpful
Mark was very professional and efficient in arranging the flat viewing and communicating the further steps for securing the flat. He also listened to our concerns and was able to address them swiftly....
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Comment on agent fees
The fees are very reasonable.
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“We have had a great experience with Paramount Properties and ......”

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Aug 25,2016
Minithumbup
Jason
By: 'Rachel'
Aug 25,2016
1 people found
this helpful
We have had a great experience with Paramount Properties and Mark in particular. He has been great at guiding us through the process of renting and it has been remarkably easy. Both Jason and Mark have been very accessible and reply to our questions very ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaints procedure


Paramount Properties adopts an open attitude to complaints from customers whether they are from the general public, tenants, landlords, or representatives of any of these groups as long as we are informed by the complainant prior to the representative approaching us.


Who ever takes the complaint completes a “Notes on complaints” form whether it is a verbal or written complaint. All subsequent discussions and actions with regards to the complaint are recorded on this form. The customer is then given the name of the person who is likely to be dealing with the complaint so they have a point of contact.


If a verbal complaint can’t be dealt with by the person who takes the initial complaint or the person the complaint is about, then the customer must be advised to put the complaint in writing addressed to the person who is likely to be dealing with the complaint. All written complaints must be acknowledged within three working days.


Once the complaint has been recorded or received, the persons involved in the complaint and the Lettings or Management Acting Department Manager are to be briefed and copied in with the notes that have been taken together with any correspondence received so that a branch investigation can be promptly undertaken.


A formal written outcome of the branch investigation must be sent to the Complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.


If the Complainant remains dissatisfied, they must be advised to explain their dissatisfaction in writing to the alternative Lettings or Management Acting Department Manager. This should provide the opportunity for a speedy, separate and detached review of the complaint by an individual not directly involved in the complaint.


Following the conclusion of the In-House Review, a written statement expressing the final view point and any offer must be sent to the complainant within twenty one days. If longer is needed, the Complainant should be told in writing, with an explanation, and given an indication of time scale. The outcome of the investigation must be sent to the Complainant within such timescale.


This letter must also explain to the complainant how the matter can be referred to the Ombudsman for Estate Agents (OEA), pointing out that any such referral by the Complainant must be made within six months of the final view point. If the complaint is to be referred to the Ombudsman then the Lettings and Management Acting Department Managers are to liaise with a director prior to responding.

Last updated at 1:00 AM 01/01/1970 by Carla Bradman

Awards won by Paramount Properties

Regional Awards won by Paramount Properties

Individual Branch Awards


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