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    lidia debiasi
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    Lorien Cocking
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    Maira Shah
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    Steve Coyle
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Palace Gate Estates

80 Balham High Road Balham, London
Greater London
SW12 9AG

020 8675 5050

Nov 10,2016
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Nov 10,2016
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Plain Sailing most of the journey from initial offer to moving in. Some mixups with documents and comms but eventually sorted and spotted by them first in fairness....
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Nov 03,2016
Minithumbup
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Nov 03,2016
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I rented my flat from Palace Gate Lettings in Balham for 5 years and they were extremely helpful and friendly throughout. From the beginning they kept me informed and up to date, during the rental they carried out regular checks that were always communicated to me with plenty of notice. Anything I reported was dealt with promptly and the communication was great. At the end of the rental everything was very easy and they were helpful and prompt throughout the checkout and returning my deposit. I...
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Nov 02,2016
Minithumbup
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Nov 02,2016
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Palace Gate Lettings in Balham is a rare gem in the London rental market. As a small and local business they were affable, easy to contact, and very tenant-friendly. Any issue I had was resolved immediately, and my requests for a new carpet and mattress were readily accommodated. Dealing with them was a pleasure, and they were thoroughly wonderful. I highly recommend them!...
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Comment on agent fees
Great, very low in comparison to other companies.
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Nov 02,2016
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Nov 02,2016
1 people found
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Palace Gate Lettings have been one of the most helpful estate agents to work with. My past experience with estate agents in London has been awful and so it is breath of fresh air to have such great service. From first flat viewings to after we have moved in they have been incredibly helpful. Any issues we have had with our flat such as broken heating has been fixed extremely quickly. I would highly recommend them....
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Nov 01,2016
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Nov 01,2016
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We have rented a Palace Gate managed property for over five years and they have always been supportive, prompt to reply, organised, and quick to sort any issues. 5 stars....
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Comment on agent fees
n/a
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Feb 03,2016
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Feb 03,2016
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I have been renting in London for many years and my most recent contract has been for approx. 3 years with Palace Gate Lettings, specifically the Balham branch. I have to say they are the best lettings agent I have dealt with. And I have dealt with many! They are efficient and effective with any issue or query we had throughout the term of our contract. Have dealt with a lot of the staff in the Balham office - Lorien, Lidia, Steve, etc. all were very pleasant and went out of their way to ensure ...
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Aug 20,2015
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Aug 20,2015
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Lorien was extremely professional. She got back to me quickly and efficiently. I really appreciated all of her hard work. I work in the industry and understand how hard it is to get everything sorted. Thank you so much Lorien....
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Comment on agent fees
very reasonable
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Aug 12,2015
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Aug 12,2015
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Were pretty average landlords with very hit and miss repair work which I'm sure the landlord was charged back to the landlord at an extortionate rate, Until that was, we wanted to move out which at that point they truly excelled themselves. As stated in previous comments, they insisted on overly expensive professional cleaning to which we refused. Had to take them to the TDS who immediately halved the disputed amount and returned our cash. Pretty sure they didnt even use the cleaners they were c...
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May 15,2015
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May 15,2015
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There aren't enough words to stress how awful, conniving and greedy this company is. If you don't use their 'recommended' cleaning company (aka sister company) at the end of tenancy, you will be charged anyway. Our flat was left spotless, despite the worn and state the landlords couldn't be bothered to update, yet PG insisted it was still filthy. The company we used cleaned it AGAIN, but surprise surprise, still not good enough for them. So off they went and charged us hundreds of ‚£‚&...
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What agent could do to change your mind?
Be honest with tenants, stop using tenants as cash machines!
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Nov 14,2014
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Nov 14,2014
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if anyone would like to ask my opinion I will tell them how unprofessional they are and what they caused me! Landlord went into the flat which had still my things, packed and ready to be collected as my tenancy was paid for the next week and so my contract was. He got rid off my belongings putting them on the street!!!! belongings worth few thousands pounds!!! things I will never got back, like personal belongings of my late husband, toys he bought for our daughter. That was only because they mu...
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Comment on agent fees
I had to pay for a guarantor even though I had few thousands pounds savings, so they just want to take more money looking for pathetic excuses.
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Jul 16,2013
Minithumbup
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Jul 16,2013
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I have been a tenant with Palace Gate in a managed property for nearly three years and I have to say that they are without doubt the best agent I have had the experience of dealing with, especially in comparison to other larger agencies that I have rented through in the past. The staff are all very friendly and as a result of the agency being so small, you do not get passed from office to office to have a request dealt with. They appear to be quite good with relaying messages to their colleagues...
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Sep 05,2012
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Sep 05,2012
1 people found
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I\'m currently living in a property of the agency and guys I advise you to not rent from them, at the beginning they treat you really well and make you feel everything will be working perfectly, however, every single problem we have at home, (as it is a very old property and has never been refurished), or it takes ages, or they simple forget to fix, or they say they fixed but they dont do it, or if they do something they do it in the most reckless possible way. If they could they would fix e...
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What agent could do to change your mind?
Treat us like people. And care about the living conditions they are offering. They seem to not care about anything.
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By: LD
Feb 13, 2013
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I would be interested to find out if this is a property that we managed ourselves or one where the Landlord managed? Either way, we pride ourselves in providing a good service to Landlords and Tenants and are saddened that there is negative feedback.....
Oct 12,2010
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Oct 12,2010
1 people found
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Palace Gate Estates are an absolute racket. I am currently moving out of one of their properties. Despite it not being a legal requirement to have the place professionally cleaned, if you don't use one of their recommended companies they threaten to with hold your deposit. The price quoted by the cleaners doubled to ...
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By: LD
Feb 13, 2013
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Dont know what property this was but where a property is professionally cleaned (check inventories or copies of receipts as proof) at the start of a tenancy, Tenants are asked to leave it in the same condition. We dont demand that tenants use one of our recommended cleaners but they are recommend for a reason. There are a lot of unreliable cleaning companies out there that don't do a good job and don't come back if cleaning is deemed unsatisfactory; leaving Tenants worse off as they then have t....
Areas covered
  • SW12
  • SW17
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Review statistics

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lidia debiasi - upload your photo lidia debiasi
3 reviews

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Lorien Cocking - upload your photo Lorien Cocking
3 reviews

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Maira Shah - no image available Maira Shah
Lettings Negotiator
2 reviews

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Steve Coyle - upload your photo Steve Coyle
1 reviews

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Last updated at 4:57 PM 11/11/2016 by Maira Shah

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Last updated at 4:57 PM 11/11/2016 by Maira Shah

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