The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.9/5, 255 Reviews
98% Recommended
98% sales valuation accuracy
100% letting valuation accuracy
98% sales fee satisfaction
99% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98.00% | 98% | £27,500 | £480,000 |
| Lettings | 100% | 99% | £0 | £0 |
Pacitti Jones
218 Stonelaw Road, Glasgow, City of Glasgow
G73 3SA
0141 647 3322






By : 'Ms'
Services : Sales (As a Vendor)
Sold price : £76000
Would you recommend ? : Yes
Postcode : G72
We were very happy with the whole selling experience . From the initial valuation to the day of the closing date we were kept fully up to date . The whole transaction was very smooth . It was also great to be able to go into the hub and track feedback etc... Read Full Review


By : 'Alan'
Services : Sales (As a Vendor)
Sold price : £104500
Would you recommend ? : Yes
Postcode : G72
Excellent service provided from start to finish with invaluable advice and guidance given along the way resulting in an offer being secured over and above what we have initially... Read Full Review


By : 'Lorraine'
Services : Sales (As a Vendor)
Sold price : £131676
Would you recommend ? : Yes
Postcode : G73
From start to finish your service has been first class...I was constantly keep in the loop every step of the way regarding the sale of my late mums... Read Full Review


By : 'steven'
Services : Sales (As a Vendor)
Sold price : £156000
Would you recommend ? : Yes
Postcode : G72
Not an issue always very responsive and engaging, the portal was ideal for tracking viewers and offers julie and megan always very enthusiastic on the phone... Read Full Review
By : 'John'
Services : Sales (As a Vendor)
Sold price : £107225
Would you recommend ? : Yes
Postcode : G69
Great service from Ross at Pacitti Jones , from start to finish . Found the tracking your property Excellent and kept us up to date with the sale of the house , and regular contact from Ross... Read Full Review

By : 'John'
Services : Sales (As a Vendor)
Sold price : £185000
Would you recommend ? : Yes
Postcode : G73
We had a great experience dealing with Pacitti Jones. Through any issues or setbacks (none of which were Pacitti Jones's fault), we were kept constantly in the loop. In particular, we'd like to express our appreciation for Julie, who would always phone us whenever there was any news... Read Full Review


By : 'Gillian'
Services : Sales (As a Vendor)
Sold price : £260000
Would you recommend ? : Yes
Postcode : G72
A professional, friendly & honest service throughout the process from the whole team at Pacitti Jones Burnside branch. Would highly recommend to anyone selling their home in our... Read Full Review


By : 'Sue'
Services : Sales (As a Vendor)
Sold price : £362000
Would you recommend ? : Yes
Postcode : G72
I was very impressed with the help and support given as I was guided through the process of getting the house on the market through to offer acceptance and beyond. I was kept well informed and nothing was ever too much trouble. True... Read Full Review


By : 'AB'
Services : Sales (As a Vendor)
Sold price : £230000
Would you recommend ? : Yes
Postcode : G31
Paul and team gave a great service; from advising on presentation & marketing, dealing with prospective buyers , and keeping us informed throughout. Would definitely... Read Full Review


By : 'Sheryl'
Services : Sales (As a Vendor)
Sold price : £86550
Would you recommend ? : Yes
Postcode : G72
Very attentive and accommodating. Kept update throughout the process. Loved the idea of the insights landing page and online updates but this did not remove the human touch which was also... Read Full Review

By : 'McInally'
Services : Sales (As a Vendor)
Sold price : £170000
Would you recommend ? : Yes
Postcode : G44
I have been very happy with the service I have received whilst dealing with Pacitti Jones Burnside. I have also been happy with the Service I have received from Megan Donnachie, who kept me posted throughout the sale of my... Read Full Review


By : 'A'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : G72
I was very happy with the services i had received from Pacitti Jone. Especially from Megan and Julie. Since i had put my house up for sale I have had nothing but helpful advice and direction on what would be a the correct decisions to make. Thank you to all the staff in helping me sell my house... Read Full Review


By : 'Luke'
Services : Sales (As a Vendor)
Sold price : £93000
Would you recommend ? : Yes
Postcode : G44
Great service and very helpful throughout the full process. Always provided updates and made sure all viewing were confirmed in... Read Full Review


By : 'Robert'
Services : Sales (As a Vendor)
Sold price : £265000
Would you recommend ? : Yes
Postcode : G73
Brilliant team. Had been in my present house 34 years and Paul Mc Tamney spent ages bringing me up to speed with the market place, what to expect by way of charges for estate agents, surveyors, solicitors etc. When it came time to sell, Julie Graham took over, arranged survey, photographer (who... Read Full Review

By : 'Lorna'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : G73
Fantastic service, Megan was great following up on information and providing valuable insight into the current market in the... Read Full Review

By : 'Susan'
Services : Sales (As a Vendor)
Sold price : £430450
Would you recommend ? : Yes
Postcode : G72
Pacitti Jones Burnside were very knowledgeable, experienced and very professional throughout the whole process. All staff helped me from the first conversation about selling my property through to conclusion and were endlessly patient. I would not hesitate to recommend their... Read Full Review


By : 'maureen'
Services : Sales (As a Vendor)
Sold price : £165
Would you recommend ? : Yes
Postcode : G73
absolutely first class service, made what can be a very stressful experience into an easy, almost relaxed time. every member of staff I came in contact with was super professional, quietly confident and just palin nice people. they all abviously care about what they do and it... Read Full Review

By : 'Alison'
Services : Sales (As a Vendor)
Sold price : £312500
Would you recommend ? : Yes
Postcode : G73
I thought the service provided was excellent, especially regarding communication between how things were going before and after the sale of my... Read Full Review


By : 'Dawn'
Services : Sales (As a Vendor)
Sold price : £178
Would you recommend ? : Yes
Postcode : G73
Amazing customer service from the moment I enquired about putting the flat on the market & even better when it sold within 3days of going... Read Full Review


By : 'Jude'
Services : Sales (As a Vendor)
Sold price : £133799
Would you recommend ? : Yes
Postcode : G73
Great service from start . Valuation illustrated Pacitti Jone's understanding of the market and familiarity with the area. Photographs were excellent. The phone app provided was so helpful in informing me of viewings, feedback and interest in my property, together with phone calls from... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Our aim is to ensure that all of our clients are satisfied with everything that we do for them.
But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.
If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.
If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.
If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.
Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and\/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.
He will reply in writing directly to you, usually by e-mail but by post if you prefer.
We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.
If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 3/10/2017, 11:14:49 AM by allAgents