• Staff picture
    Craig
  • Staff picture
    Alison
  • claim your profile
    Alice
Our Shawlands office is centrally positioned in the South Side of Glasgow conveniently located just 2 miles outside the City Centre and close to the popular local suburbs of Pollokshields, Newlands, Battlefield, Langside, Queens Park and Cathcart. This vibrant area of the South Side has an excellent range of bars and restaurants and has a real community feel. Easily accessible from the city centre by foot, subway or bus, and strong train and road links connect it to the wider surrounding a Read full description...rea. The South Side area is also home to many beautiful parks, Pollok Country Park where you’ll find the Burrell Collection with its fascinating range of art exhibits and also Pollok House. In Bellahouston Park there is the House for an Art Lover, an architectural gem built on designs by Charles Rennie Mackintosh. Queen’s Park is another attractive green space on the South Side. The area provides a vast array of residential properties from traditional tenements, conversions, bungalows and modern properties to suit every lifestyle from professional first time buyers to growing families.
Pacitti Jones

206 Kilmarnock Road Shawlands, Glasgow
City of Glasgow
G43 1TY

0141 571 4444
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Properties for Sale
Properties to Rent

“Great service...”

May 20,2019
Minithumbup
Craig
Alison
By: 'Katie'
May 20,2019
0 people found
this helpful
I received great service from everyone at Pacitti Jones, including Alice and Margaret. I needed to sell my property quickly and everything was dealt with efficiently, resulting in a sale in just under 2 weeks. Alison was very helpful and reassuring and made the whole process ...
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Comment on agent fees
Very reasonable and competitive
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“Quick and smooth sale...”

May 13,2019
Minithumbup
Alice
Craig
By: 'anatomamy'
May 13,2019
0 people found
this helpful
I would recommend this branch to everyone as both Alice and Craig have been extremely helpful, efficient and a pleasure to deal with. My flat has sold in one week and everything has went better than I anticipated....
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent all round!...”

Apr 30,2019
Minithumbup
Craig
Alison
By: 'Patricia'
Apr 30,2019
0 people found
this helpful
Used Paciti Jones for selling our flat. Everything was so well organised and ran quickly and smoothly. All the staff were professional, friendly, and really helpful. The client login was really useful and let us track the progress of everything, making what could potentially be ...
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Comment on agent fees
Very reasonable.
Was this helpful? Yes

“Would recommend for your sale....”

Apr 18,2019
Minithumbup
Craig
Alison
By: 'Claire Stewart'
Apr 18,2019
0 people found
this helpful
Received great service with communication and regular updates throughout by phone and email. Would recommend for your sale. Thank you...
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Comment on agent fees
Fixed fee which was very affordable
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“Amazing customer service...”

Apr 16,2019
Minithumbup
Alison
Alice
By: 'Michelle de Chermont'
Apr 16,2019
0 people found
this helpful
Alison was a pleasure to work with. Five star service. Highly recommend to anyone selling their house! Thank you so much for everything....
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Comment on agent fees
Good
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“5 star service from a 5 star team....”

Apr 05,2019
Minithumbup
Craig
Alison
By: 'Mrs Nimmo'
Apr 05,2019
0 people found
this helpful
We can't thank Alison, Craig & Alice enough for everything they did for us when selling our home. 5 star service & genuinely so lovely to deal with. Highly recommended....
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Comment on agent fees
Excellent
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“Very Happy with the service...”

Apr 05,2019
Minithumbup
Alison
Alice
By: 'Ross'
Apr 05,2019
0 people found
this helpful
A very pleasant experience all round in selling my flat. Friendly and prompt communications and achieved a great offer within a week of going to market....
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Comment on agent fees
Very happy with the costs and viewings were handled for me with no charge.
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“Very pleased with both purchase and sale....”

Mar 28,2019
Minithumbup
Craig
Alison
By: 'Delighted of Newlands'
Mar 28,2019
0 people found
this helpful
Very pleased with professional services of Pacitti Jones with both purchase of flat and sale of house. Advice was sound and well timed. All communications were clear. Thanks to Craig, Alison and Alice. Anna & Ken...
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Comment on agent fees
Satisfied, very fair.
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“I found their customer service to to excellent...”

Mar 07,2019
Minithumbup
Craig
Alison
By: 'Christine Sloan'
Mar 07,2019
0 people found
this helpful
The staff at Shawlands branch were polite and helpful in every way. I felt very confident in phoning if l had any worries about selling the house. They were very understanding with regard to the type of viewers who came to my house and l ...
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Comment on agent fees
They were reasonable
Was this helpful? Yes

“Extremely happy with service, professional, friendly and experienced....”

Feb 27,2019
Minithumbup
Craig
Alison
By: 'Rebecca'
Feb 27,2019
0 people found
this helpful
I am very happy with the service I received through Pacitti Jones, all staff were extremely helpful, friendly and approachable, I don't live in the property so they arranged and attended all viewings and let me know how they went. They kept me informed throughout ...
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Comment on agent fees
Good
Was this helpful? Yes

“Very happy with the experience....”

Feb 18,2019
Minithumbup
Craig
Alison
By: 'Colin Mc Dougall'
Feb 18,2019
0 people found
this helpful
Was very impressed with Craig and all the staff at Shawlands branch,they kept me informed of every step that happened and nothing was too much trouble, was able to call them with any questions that I had, would highly recommend them to friends and ...
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Comment on agent fees
good
Was this helpful? Yes

“Outstanding service from an outstanding team...”

Feb 11,2019
Minithumbup
Craig
Alison
By: 'Andrewbru2002'
Feb 11,2019
0 people found
this helpful
We decided to invite a few different estate agents to view our flat prior to selling and both my wife and I felt Pacitti Jones were the right team for the job. We were impressed with Craig, Alison and Alice's professionalism and enthusiasm for selling ...
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Comment on agent fees
Very fair fee
Was this helpful? Yes

“excelent services...”

Jan 18,2019
Minithumbup
Dougal
By: 'Raluca'
Jan 18,2019
0 people found
this helpful
I am very satisfied with Pacitti Jones. I bought a flat with their help and i am more than happy. I wanted to change the mortgage with another bank and Dougal, an excelent mortgage adviser helped us. He is the same person that helped us ...
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Comment on agent fees
Excelent adviser is Dougal
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“House in Thornliebank...”

Dec 03,2018
Minithumbup
Alison
Craig
By: 'Andrew'
Dec 03,2018
0 people found
this helpful
We have had excellent service from Pacciti Jones during a lengthy sale which fell through once. We had a long stream of viewers through the property until one offered an acceptable price. After unsatisfactory dealings with other agents it was good to work with a ...
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Comment on agent fees
good
Was this helpful? Yes

“Ok but not quite what they semmed...”

Nov 27,2018
Minithumbup
By: 'Andrea'
Nov 27,2018
0 people found
this helpful
Very mixed experience with conveyancing. I was happy with the cost and they got things done on time. Unfortunately they made a couple of mistakes and rather than just acknowledge and move on I found staff were being avoidant/rude. I did think they were ...
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Comment on agent fees
Fair
Was this helpful? Yes

“A big thank you...”

Nov 12,2018
Minithumbup
Craig
Alison
By: 'Liz McConnell'
Nov 12,2018
1 people found
this helpful
Craig and Allison have been superb throughout the selling process. My property did not generate the anticipated response and both Allison and Craig were incredibly supportive and responsive. They advised me in terms of strategy but also listened to my views. I received regular updates ...
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Comment on agent fees
similar to agents of similar quality
Was this helpful? Yes

“Excellent service...”

Nov 05,2018
Minithumbup
Alison
Craig
By: 'Dunlop'
Nov 05,2018
1 people found
this helpful
I cannot thank Alison and the team at Pacitti Jones (Shawlands) enough for their excellent service during the sale of my property. The daily updates were fantastic and I really feel that they genuinely care about their customers. They were always more than happy to ...
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Comment on agent fees
Fees were above average but worth it due to the excellent service provided.
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“Outstanding...”

Nov 01,2018
Minithumbup
Alison
By: 'Jason, Glasgow'
Nov 01,2018
1 people found
this helpful
First time selling a property and well can't compliment the service enough Alison was fantastic always keeping me up to date and at the right time giving advice and well it paid off delighted with the service and would highly recommend...
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“A very friendly and helpful service...”

Sep 06,2018
Minithumbup
Karen
Alison
By: 'Sharon'
Sep 06,2018
0 people found
this helpful
I would highly recommend Pacitti Jones to anyone. I have never sold a property before but between Craig coming out to arrange to put my property on the market and Alison and Karen keeping me in the loop at all times throughout the process it ...
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“We recently put our property on the market and all the staff at the Shawlands branch were incredibly knowledgeable and helpful...”

Aug 30,2018
Minithumbup
Alison
Craig
By: 'Angela'
Aug 30,2018
0 people found
this helpful
All the staff were lovely and were able to answer all my questions. They were also very efficient and made me feel at ease with the whole process. I would use them again in the future and highly recommend them as well....
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Comment on agent fees
Good
Was this helpful? Yes

“Great Customer Service...”

Aug 10,2018
Minithumbup
Alison
Craig
By: 'RDBM'
Aug 10,2018
1 people found
this helpful
We bought our property over four years ago through Pacitti Jones and were very satisfied with their service. When we were ready to sell the same property and move abroad, we returned to P Jones and were met with the same great service, transparency in ...
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Comment on agent fees
Transparent and fair fees
Was this helpful? Yes

“Flat Sale...”

Aug 09,2018
Minithumbup
Craig
Alison
By: 'GH'
Aug 09,2018
0 people found
this helpful
I chose Pacitti Jones at Shawlands after my initial telephone conversation with Craig. He answered all my questions and advised all costs involved. Alison was my main point of contact and kept me up to date throughout the selling process. I would highly recommend this ...
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Comment on agent fees
Fees very reasonable.
Was this helpful? Yes

“House Sale...”

Aug 06,2018
Minithumbup
Craig
By: 'R. McQueen'
Aug 06,2018
0 people found
this helpful
Craig & the team were very professional and kept me informed throughout the process. The advice I received was very helpful and although I didn't quite achieve the price I was hoping to get the property sold quickly....
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Comment on agent fees
The fees were agreed up front - no surprises.
Was this helpful? Yes

“Another 5 Stars...”

Jun 06,2018
Minithumbup
Alison
Craig
By: 'P&J'
Jun 06,2018
1 people found
this helpful
Another 5 stars for Pacitti Jones. This company will most definitely surpass your expectations when selling your property. Alison, Courtney and Craig are all ultra-professional as a sales team. The feedback is always prompt and encouraging. When the sale is agreed Nuala willingly takes over for ...
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Comment on agent fees
Good value considering the excellent service
Was this helpful? Yes

“Flat Sale...”

May 07,2018
Minithumbup
Craig
Alison
By: 'LB'
May 07,2018
1 people found
this helpful
I went with Pacitti Jones because it's a well established estate agent with a strong reputation. The reviews on this site are testament to this, especially regarding the Shawlands branch I chose. I was not to be disappointed. I dealt mainly with Alison and Craig ...
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Was this helpful? Yes

“I have used Pacetti Jones to sell my last two ......”

Feb 18,2018
Minithumbup
By: 'CaronF'
Feb 18,2018
1 people found
this helpful
I have used Pacetti Jones to sell my last two properties and they have never let me down. Friendly, competent and reliable staff - always helpful and easy to get hold of. I make use of their legal services and mortgage adviser, and having everything ...
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“Pacitti Jones have been nothing less than fantastic. Gave an ......”

Jan 11,2018
Minithumbup
Craig
Alison
By: 'James McG'
Jan 11,2018
0 people found
this helpful
Pacitti Jones have been nothing less than fantastic. Gave an honest appraisal of my property, and had a great strategy for selling. I had very regular and easy contact with everyone involved, making it a stress-free process. With 24 viewings booked in for the first week, ...
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Comment on agent fees
Fees were exceptionally good value, and were not charged until completion. The home report was also very competitively priced.
Was this helpful? Yes

“Excellent service throughout! On the day of valuation I had ......”

Dec 19,2017
Minithumbup
Craig
By: 'Chris B'
Dec 19,2017
0 people found
this helpful
Excellent service throughout! On the day of valuation I had a few agents come round to value the property. I was very impressed with Craig's enthusiasm and professionalism whilst talking me through the process and valuation -he made my decision were easy that it was ...
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Comment on agent fees
Excellent - very competitive and worth every penny
Was this helpful? Yes

“We have bought and sold a number of properties in ......”

Dec 15,2017
Minithumbup
Craig
By: 'Roger'
Dec 15,2017
0 people found
this helpful
We have bought and sold a number of properties in Scotland, England and overseas and we were very pleasantly surprised to find that a company very local to us had the high quality service you would expect from a large multinational company. We received a ...
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Comment on agent fees
Very reasonable and lower than others in the area.
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Performance Statistics
- Valuation Fees
Sales 95% 98%
Price range of properties reviewed
Sales
  • Min: £70,000
  • Max: £230,000

Letting No data

NAEA ARLA TPOS Sales


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 0 0 0 60 1 4 0 1 0
Staff picture Craig
(38)

Staff picture Alison
(23)

Staff picture Alice
(3)

Fees

No fees set.

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 10:19 AM 13/06/2016 by allAgents

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Branch - Shawlands, Glasgow, G43

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