• Staff picture
    Craig
  • Staff picture
    Alison
Our Shawlands office is centrally positioned in the South Side of Glasgow conveniently located just 2 miles outside the City Centre and close to the popular local suburbs of Pollokshields, Newlands, Battlefield, Langside, Queens Park and Cathcart. This vibrant area of the South Side has an excellent range of bars and restaurants and has a real community feel. Easily accessible from the city centre by foot, subway or bus, and strong train and road links connect it to the wider surrounding a Read full description...rea. The South Side area is also home to many beautiful parks, Pollok Country Park where you’ll find the Burrell Collection with its fascinating range of art exhibits and also Pollok House. In Bellahouston Park there is the House for an Art Lover, an architectural gem built on designs by Charles Rennie Mackintosh. Queen’s Park is another attractive green space on the South Side. The area provides a vast array of residential properties from traditional tenements, conversions, bungalows and modern properties to suit every lifestyle from professional first time buyers to growing families.
Pacitti Jones

206 Kilmarnock Road Shawlands, Glasgow
City of Glasgow
G43 1TY

0141 571 4444

“House in Thornliebank...”

Dec 03,2018
Minithumbup
Alison
Craig
By: 'Andrew'
Dec 03,2018
0 people found
this helpful
We have had excellent service from Pacciti Jones during a lengthy sale which fell through once. We had a long stream of viewers through the property until one offered an acceptable price. After unsatisfactory dealings with other agents it was good to work with a ...
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Comment on agent fees
good
Was this helpful? Yes

“Ok but not quite what they semmed...”

Nov 27,2018
Minithumbup
By: 'Andrea'
Nov 27,2018
0 people found
this helpful
Very mixed experience with conveyancing. I was happy with the cost and they got things done on time. Unfortunately they made a couple of mistakes and rather than just acknowledge and move on I found staff were being avoidant/rude. I did think they were ...
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Comment on agent fees
Fair
Was this helpful? Yes

“A big thank you...”

Nov 12,2018
Minithumbup
Craig
Alison
By: 'Liz McConnell'
Nov 12,2018
1 people found
this helpful
Craig and Allison have been superb throughout the selling process. My property did not generate the anticipated response and both Allison and Craig were incredibly supportive and responsive. They advised me in terms of strategy but also listened to my views. I received regular updates ...
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Comment on agent fees
similar to agents of similar quality
Was this helpful? Yes

“Excellent service...”

Nov 05,2018
Minithumbup
Alison
Craig
By: 'Dunlop'
Nov 05,2018
1 people found
this helpful
I cannot thank Alison and the team at Pacitti Jones (Shawlands) enough for their excellent service during the sale of my property. The daily updates were fantastic and I really feel that they genuinely care about their customers. They were always more than happy to ...
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Comment on agent fees
Fees were above average but worth it due to the excellent service provided.
Was this helpful? Yes

“Outstanding...”

Nov 01,2018
Minithumbup
Alison
By: 'Jason, Glasgow'
Nov 01,2018
1 people found
this helpful
First time selling a property and well can't compliment the service enough Alison was fantastic always keeping me up to date and at the right time giving advice and well it paid off delighted with the service and would highly recommend...
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“A very friendly and helpful service...”

Sep 06,2018
Minithumbup
Karen
Alison
By: 'Sharon'
Sep 06,2018
0 people found
this helpful
I would highly recommend Pacitti Jones to anyone. I have never sold a property before but between Craig coming out to arrange to put my property on the market and Alison and Karen keeping me in the loop at all times throughout the process it ...
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Was this helpful? Yes

“We recently put our property on the market and all the staff at the Shawlands branch were incredibly knowledgeable and helpful...”

Aug 30,2018
Minithumbup
Alison
Craig
By: 'Angela'
Aug 30,2018
0 people found
this helpful
All the staff were lovely and were able to answer all my questions. They were also very efficient and made me feel at ease with the whole process. I would use them again in the future and highly recommend them as well....
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Comment on agent fees
Good
Was this helpful? Yes

“Great Customer Service...”

Aug 10,2018
Minithumbup
Alison
Craig
By: 'RDBM'
Aug 10,2018
1 people found
this helpful
We bought our property over four years ago through Pacitti Jones and were very satisfied with their service. When we were ready to sell the same property and move abroad, we returned to P Jones and were met with the same great service, transparency in ...
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Comment on agent fees
Transparent and fair fees
Was this helpful? Yes

“Flat Sale...”

Aug 09,2018
Minithumbup
Craig
Alison
By: 'GH'
Aug 09,2018
0 people found
this helpful
I chose Pacitti Jones at Shawlands after my initial telephone conversation with Craig. He answered all my questions and advised all costs involved. Alison was my main point of contact and kept me up to date throughout the selling process. I would highly recommend this ...
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Comment on agent fees
Fees very reasonable.
Was this helpful? Yes

“House Sale...”

Aug 06,2018
Minithumbup
Craig
By: 'R. McQueen'
Aug 06,2018
0 people found
this helpful
Craig & the team were very professional and kept me informed throughout the process. The advice I received was very helpful and although I didn't quite achieve the price I was hoping to get the property sold quickly....
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Comment on agent fees
The fees were agreed up front - no surprises.
Was this helpful? Yes

“Another 5 Stars...”

Jun 06,2018
Minithumbup
Alison
Craig
By: 'P&J'
Jun 06,2018
1 people found
this helpful
Another 5 stars for Pacitti Jones. This company will most definitely surpass your expectations when selling your property. Alison, Courtney and Craig are all ultra-professional as a sales team. The feedback is always prompt and encouraging. When the sale is agreed Nuala willingly takes over for ...
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Comment on agent fees
Good value considering the excellent service
Was this helpful? Yes

“Flat Sale...”

May 07,2018
Minithumbup
Craig
Alison
By: 'LB'
May 07,2018
1 people found
this helpful
I went with Pacitti Jones because it's a well established estate agent with a strong reputation. The reviews on this site are testament to this, especially regarding the Shawlands branch I chose. I was not to be disappointed. I dealt mainly with Alison and ...
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Was this helpful? Yes
Feb 18,2018
Minithumbup
By: 'CaronF'
Feb 18,2018
1 people found
this helpful
I have used Pacetti Jones to sell my last two properties and they have never let me down. Friendly, competent and reliable staff - always helpful and easy to get hold of. I make use of their legal services and mortgage adviser, and having everything ...
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Was this helpful? Yes
Jan 11,2018
Minithumbup
Craig
Alison
By: 'James McG'
Jan 11,2018
0 people found
this helpful
Pacitti Jones have been nothing less than fantastic. Gave an honest appraisal of my property, and had a great strategy for selling. I had very regular and easy contact with everyone involved, making it a stress-free process. With 24 viewings booked in for the first week, ...
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Comment on agent fees
Fees were exceptionally good value, and were not charged until completion. The home report was also very competitively priced.
Was this helpful? Yes
Dec 19,2017
Minithumbup
Craig
By: 'Chris B'
Dec 19,2017
0 people found
this helpful
Excellent service throughout! On the day of valuation I had a few agents come round to value the property. I was very impressed with Craig's enthusiasm and professionalism whilst talking me through the process and valuation -he made my decision were easy that it ...
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Comment on agent fees
Excellent - very competitive and worth every penny
Was this helpful? Yes
Dec 15,2017
Minithumbup
Craig
By: 'Roger'
Dec 15,2017
0 people found
this helpful
We have bought and sold a number of properties in Scotland, England and overseas and we were very pleasantly surprised to find that a company very local to us had the high quality service you would expect from a large multinational company. We received a ...
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Comment on agent fees
Very reasonable and lower than others in the area.
Was this helpful? Yes
Dec 09,2017
Minithumbup
Craig
By: 'Nina'
Dec 09,2017
0 people found
this helpful
In working with both Craig and Courtney I found them to be helpful, quick at getting back to me and available to answer any questions I had. The process of getting the house on the market was fully explained and went smoothly and easily with ...
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Comment on agent fees
The agent fees were fine, considering how quickly we sold the house, it feels like a very easy job for them.
Was this helpful? Yes
Dec 07,2017
Minithumbup
Craig
By: 'Liz'
Dec 07,2017
0 people found
this helpful
I would like to say a big thank you to Courtney, Craig and all the staff at Shawlands. Everything went perfect and very professional....
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Comment on agent fees
good
Was this helpful? Yes
Dec 05,2017
Minithumbup
By: 'John maclean'
Dec 05,2017
0 people found
this helpful
As a first time buyer it has been the most stressful time in me and my ladies life for some time, at all times Nuala has been fantastic in all aspects of the service of helping us find my first new home, from her putting ...
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Comment on agent fees
What i was expecting
Was this helpful? Yes
Dec 05,2017
Minithumbup
Craig
By: 'D MacNicol'
Dec 05,2017
0 people found
this helpful
Valuation and sale value were bang on. The sale went through so quickly. I barely had time to get a for-sale sign up and the place was gone. Clear communication throughout the process and all done at a competitive price. Overall, very pleased....
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Was this helpful? Yes
Oct 11,2017
Minithumbup
By: 'GlasgowSouth'
Oct 11,2017
0 people found
this helpful
My husband and I sold our house at closing date with the help of Pacitti Jones Shawlands. We were happy with all of the communication we had with the staff at the branch, from the initial valuation visit, through to the conclusion of the sale. ...
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Comment on agent fees
Pacitti Jones offered us a competitive price - we chose them out of 4 estate agents who conducted valuation visits.
Was this helpful? Yes
Oct 09,2017
Minithumbup
Craig
By: 'David Brown 4'
Oct 09,2017
0 people found
this helpful
Absolutely first rate service and professionalism from every member of the team from the first moment I walked through the door. I cannot recommend them highly enough. Thank you to all....
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Comment on agent fees
Very good
Was this helpful? Yes
Sep 28,2017
Minithumbup
Craig
By: 'Heather Lawrence'
Sep 28,2017
1 people found
this helpful
I am delighted with the service and advice that Craig and Courtney have provided. The are exceptionally knowledgeable about the market and have acted in my best interests throughout. The whole process from first visit and valuation, to my property being under offer took three ...
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Comment on agent fees
The fees are competitive but I'm glad to have paid a little more than some of the cheaper options as the customer service is excellent.
Was this helpful? Yes
Sep 04,2017
Minithumbup
Craig
By: 'Martin'
Sep 04,2017
0 people found
this helpful
Craig and Courtney were both very helpful at all times and kept me very promptly up to date with prospective viewing and also gave me immediate feedback on the results of the viewings. Took my views on board regarding photos of the flat and provided ...
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Comment on agent fees
Par for selling a property
Was this helpful? Yes
Sep 02,2017
Minithumbup
Craig
By: 'Heather & Culloch'
Sep 02,2017
0 people found
this helpful
What can I say sold and made profit on my selling property and purchased exactly the property I described to Craig. Quick buy and sell on the same day professional advice and service given by the whole team this includes the solicitors service 1st Class ...
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Comment on agent fees
acceptable
Was this helpful? Yes
Aug 30,2017
Minithumbup
Craig
By: 'C Scully'
Aug 30,2017
1 people found
this helpful
Pacitti Jones and in particular Craig were excellent when it came to selling my flat in Shawlands. Their knowledge of the area was clearly on point. Craig was open and honest with me about the sale and did not give me salesman talk as other ...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 19,2017
Minithumbup
By: 'PC'
Aug 19,2017
0 people found
this helpful
Efficient service, once contract signed the property was on the market within 24 hours and we had bookings for the next day. The staff dealt with all the potential buyers quickly....
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Comment on agent fees
They seemed reasonable for the service required, I didn't look around much though.
Was this helpful? Yes
Jul 28,2017
Minithumbup
By: 'Kelly Gallagher'
Jul 28,2017
0 people found
this helpful
Nuala has been great since the very start of our process of selling our home to us currently buying a new one. She made us feel very at ease and welcomed all our questions and queries at every stage. She is quick to reply and ...
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Comment on agent fees
Agent fees are fair and comparable with the wider market.
Was this helpful? Yes
Jul 28,2017
Minithumbup
Craig
By: 'Mrs Scott'
Jul 28,2017
0 people found
this helpful
Very happy with the service received. Staff we worked with (including Craig, Arlene and Karen Connolly) were professional and easy to deal with from the outset. Our property sold within 10 days for the price that we hoped to achieve and was over the home report ...
read full review
Comment on agent fees
Fees appeared to be fair and if a similar rate to other estate agents.
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £70,000
  • Max: £230,000

Letting No data



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 49 1 4 0 1 0
Staff picture Craig
(28)

Staff picture Alison
(12)

Fees

No fees set.

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 10:19 AM 13/06/2016 by allAgents

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Branch - Shawlands, Glasgow, G43

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