• Paul McTamney
    Paul McTamney
  • Mark Hordern
    Mark Hordern
  • Nuala Ashe
    Nuala Ashe
  • Maureen McCadden
    Maureen McCadden
  • Arlene Thomson
    Arlene Thomson
  • Craig Jamieson
    Craig Jamieson
  • Courtney McCusker
    Courtney McCusker
Our Shawlands office is centrally positioned in the South Side of Glasgow conveniently located just 2 miles outside the City Centre and close to the popular local suburbs of Pollokshields, Newlands, Battlefield, Langside, Queens Park and Cathcart. This vibrant area of the South Side has an excellent range of bars and restaurants and has a real community feel. Easily accessible from the city centre by foot, subway or bus, and strong train and road links connect it to the wider surrounding a Read full description...rea. The South Side area is also home to many beautiful parks, Pollok Country Park where you’ll find the Burrell Collection with its fascinating range of art exhibits and also Pollok House. In Bellahouston Park there is the House for an Art Lover, an architectural gem built on designs by Charles Rennie Mackintosh. Queen’s Park is another attractive green space on the South Side. The area provides a vast array of residential properties from traditional tenements, conversions, bungalows and modern properties to suit every lifestyle from professional first time buyers to growing families.
Pacitti Jones

206 Kilmarnock Road Shawlands, Glasgow
City of Glasgow
G43 1TY

0141 571 4444
Jul 04,2017
Minithumbup
Arlene Thomson
Craig Jamieson
By: 'David'
Jul 04,2017
0 people found
this helpful
We felt really well supported throughout the process of selling our home. We were provided with expert advice to make decisions and Arlene arranged all the viewings brilliantly so as to accommodate our family's needs....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jun 10,2017
Minithumbup
Craig Jamieson
By: 'Ramsey Chatham'
Jun 10,2017
0 people found
this helpful
Craig has been very helpful from day one. Excellent at providing feedback of prospective buyers reaction and opinion. Helped greatly in securing an excellent price for my flat....
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Comment on agent fees
Good
Was this helpful? Yes
May 28,2017
Minithumbup
Craig Jamieson
Arlene Thomson
By: 'Lennox'
May 28,2017
0 people found
this helpful
I had excellent service during the sale of my flat from the staff at the Shawlands branch. I was not always available to show prospective buyers round and the staff happily stepped in for these viewings. Thanks to Arlene for her advice on going to closing and to Craig....
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Comment on agent fees
Not the cheapest but certainly worth the money.
Was this helpful? Yes
May 23,2017
Minithumbup
By: 'James'
May 23,2017
0 people found
this helpful
After a number of failed attempts at selling we placed the property with pj. Efficient, clear, honest advice and opinon with an offer in 6 weeks. We are very appreciative and would recommend pj highly....
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Comment on agent fees
Reasonable and clear for the service provided.
Was this helpful? Yes
May 11,2017
Minithumbup
By: 'Mark R'
May 11,2017
0 people found
this helpful
Realistic assessment of the current market and excellent resources to promote sale of our property despite having to return to confirm measurements. Responsive to our queries and suggestions. As a client selling for first time in Scotland would have welcomed more advice about how to respond to draft home report as certain phrases were potentially detrimental to the sale....
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Comment on agent fees
Fees strike me as fair and reasonable.
Was this helpful? Yes
May 06,2017
Minithumbup
Paul McTamney
By: 'Happy Client'
May 06,2017
0 people found
this helpful
Paul took time and care over the photographs and also offered some good advice on the process of viewings. Lynette kept us fully inforned on a daily basis and was very pleasant and helpful. All staff were friendly and supportive....
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Comment on agent fees
Good.
Was this helpful? Yes
Apr 17,2017
Minithumbup
Craig Jamieson
By: 'Rosemary'
Apr 17,2017
0 people found
this helpful
Courtney dealt with everything and gave positive advice. Craig assisted viewers and within weeks the flat was sold. Well done....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 14,2017
Minithumbup
Courtney McCusker
Craig Jamieson
By: 'Rebecca'
Apr 14,2017
0 people found
this helpful
Very happy with the service that I have received from the Shawlands branch. I had an offer on my flat, which I accepted, within 3 weeks of the initial valuation. As a first-time seller I expected several stressful months ahead but the whole experience couldn't have been easier. Thanks again to all the staff and I'll send you a postcard from Berlin :)...
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Comment on agent fees
Very competitive fees!
Was this helpful? Yes
Mar 30,2017
Minithumbup
Arlene Thomson
Courtney McCusker
By: 'Jasper'
Mar 30,2017
0 people found
this helpful
Courtney and Arlene really helped to make the sale of our house run smoothly. The communication was excellent and they helped us sell our home at a great price when we were under pressure to make a quick sale. Wouldn't hesitate to recommend Pacitti Jones...
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Comment on agent fees
Competitive fees
Was this helpful? Yes
Mar 29,2017
Minithumbup
Arlene Thomson
Courtney McCusker
By: 'Y Mitchell'
Mar 29,2017
0 people found
this helpful
Excellent service from the team at Pacitti Jones, Shawlands. Helpful advice, fantastic valuation and photos from Paul McTamney, great communication and viewings with Courtney McCusker, and very valuable negotiation advice and support from Arlene Thomson. A very capable team, would highly recommend them if you are looking to sell....
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Comment on agent fees
Fair pricing structure.
Was this helpful? Yes
Mar 16,2017
Minithumbup
Arlene Thomson
By: 'Steve-n-Eve'
Mar 16,2017
0 people found
this helpful
The team at PJ have us 'Under Offer' in 10 days ! what an easy , stress free process from the Shawlands office. After initial contact with Lynnette , Arlene has progressed with us from getting us to market and under offer all when we were on holiday ! fantastic. Assisted by Courtney , we were kept up to date with the viewings and feedback , and the evening we arrived home were greeted by the news.... we have an offer ! ( at full valuation ) here's to a smooth transition and conclusion of the sal...
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Comment on agent fees
fees were comparable with others , but i think the service was second to none.
Was this helpful? Yes
Mar 15,2017
Minithumbup
Arlene Thomson
By: 'Chris S Deanston Drive'
Mar 15,2017
0 people found
this helpful
Pacetti Jones really went over and above expectations in the selling of our flat and I was delighted with the level of service offered throughout. From start to finish they made the process as quick, painless and smooth as possible - and having some demanding commitments elsewhere with work and young kids at home, I was really grateful for the minimal impact on my time (and stress levels). The experience with PJ and the Shawlands staff was far superior to prior experience with other estate age...
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Comment on agent fees
Agent fees were very reasonable, especially considering the level of service provided which exceeded expectation.
Was this helpful? Yes
Mar 10,2017
Minithumbup
Arlene Thomson
By: 'Phil'
Mar 10,2017
0 people found
this helpful
Selling my flat has proven to be a stress free experience. The valuer's judgement proved accurate and very useful in preparing for the sale. The support from the office staff was efficient--regular updates of pertinent information--and their advice was always sound....
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Comment on agent fees
Fees seem competitive for a traditional Estate Agent. I think the level of support it brought me was worth the cost.
Was this helpful? Yes
Feb 21,2017
Minithumbup
Nuala Ashe
By: 'Elaine Veitch'
Feb 21,2017
0 people found
this helpful
We used Pacitti Jones as solicitors to buy a property. Nuala was the person who supported and guided us to getting the property we wanted. She went above and beyond her role to help us. Without her help we would still be looking for a property. I would recommend any first time buyer to use this service. In addition all the girls were a great help in the shop with my constant phone calls and emails. Thank you!...
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Comment on agent fees
The fees were reasonable, other companies charge more and do not have the support of Nuala.
Was this helpful? Yes
Feb 09,2017
Minithumbup
Arlene Thomson
By: 'Maureen Woodburn'
Feb 09,2017
0 people found
this helpful
My husband and I were delighted with the first class service provided by Pacitti Jones . Arlene Lynnette Courtney Paul and Nula all have been extremely helpful in answering my many questions we would have no hesitation in using them in the future...
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Comment on agent fees
Very competitive with other agents in area
Was this helpful? Yes
Jan 26,2017
Minithumbup
Arlene Thomson
By: 'Suzanne H'
Jan 26,2017
0 people found
this helpful
Arlene, Siobhan and the rest of the team were absolutely excellent in helping us to sell our apartment in Newlands. Everything they did was to the highest standard, with timescales met and their knowledge of the market place was second to none, We had our property on with another estate agent and were unsuccessful in selling the property in over four months of viewings, and we sold it in two weeks with Pacitti Jones' help. Full marks and thank to all of them....
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Comment on agent fees
The Agents fees were highly competitive and absolute value for money in terms of the whole transaction.
Was this helpful? Yes
Oct 30,2016
Minithumbup
Paul McTamney
Lynnette Muldoon
By: 'Susan'
Oct 30,2016
0 people found
this helpful
Used PJ to sell my house summer 2016. Great attention to detail from Paul 's advice on presentation the fabulous professional photos, to Lynette's selling advice and negotiation, to the ladies who handled the legals for my sale and purchase. My place was in a popular area in the Southside and generated a lot of interest, only criticism was a few unqualified buyers in the hordes, but very happy, would use them again....
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Comment on agent fees
Similar to other agents in the area
Was this helpful? Yes
Oct 27,2016
Minithumbup
Paul McTamney
Lynnette Muldoon
By: 'Fiona'
Oct 27,2016
0 people found
this helpful
My husband and I were delighted with the service we received from Pacitti Jones. The whole team were brilliant through out, and we felt they really got to know us through out the process of selling our flat. From the moment Paul came out to value our flat, he instilled us with confidence that it would sell. And it did. A special mention must go to Arlene, Lynnette and Courtney for always keeping us up to date and organising our viewings over the last couple of weeks and for being friendly and he...
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Comment on agent fees
The fees were similar to other local agents that valued our property and we were happy with the agreed price.
Was this helpful? Yes
Oct 18,2016
Minithumbup
Nuala Ashe
By: 'Arlo'
Oct 18,2016
0 people found
this helpful
Pacitti Jones The team ( Sabina Donegan, Siobhan Grant, Nuala Ashe, Lisa Thomson, Claire Cooper) have been very helpful during my purchase of the Paisley Road west property. I would like to take this opportunity to thank each and everyone of them for their respective effort. Ii's really appreciated. Please pass it on to anyone whom I might have missed inadvertently....
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Was this helpful? Yes
Oct 18,2016
Minithumbdown
By: 'MoneyThrower'
Oct 18,2016
0 people found
this helpful
They didn't seem to do much at all. They produced a nice brochure but I showed prospective buyers around the property as Pacitti Jones didn't offer. They didn't put up a For Sale sign until I phoned them to request one and despite the house selling within a week, they never put a Sold sign up. Not at all! Seemed like a complete waste of money....
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Was this helpful? Yes
By: Mark Hordern
Oct 19, 2016
View all comments (1)
Dear MoneyThrower Thank you for posting a review on Allagents and I'm sorry you thought our service was not value for money. Looking at the sale of your property, I see that we sold it in seven days. it was first advertised for sale on the 8th July and you accepted an offer on the 14th July. The offer was approximately £2,500 above Home Report value. We would normally regard a quick sale at full market value as a success. It takes considerable skill and experience to make a sale look th ...
Sep 20,2016
Minithumbup
Lynnette Muldoon
Nuala Ashe
By: 'Jane Deeney'
Sep 20,2016
0 people found
this helpful
Having recently sold a property for the first time I was unsure and apprehensive of the process to begin with, however my uncertainties were quickly settled and any questions answered in a timely manner and I was given a first class efficient service. Lynette and Nuala are both so friendly and approachable and they really did go above and beyond to provide, not only a fantastic service in selling my property but also outstanding advice and guidance on my new purchase. I would have no hesitation ...
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Was this helpful? Yes
Aug 31,2016
Minithumbup
By: 'Nicola Potts'
Aug 31,2016
0 people found
this helpful
I have purchased two properties from them and I think they are a real breath of fresh air. Always easily contacted and quick to reply, they took the stress away from purchasing a property and even stayed open late on a Friday so I could collect my keys and get on with the work, totally committed....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 14,2016
Minithumbup
Lynnette Muldoon
By: 'Pollokshields'
Jul 14,2016
0 people found
this helpful
A lovely & efficient team who were able to advise us at every step of the way through our first property sale, the whole affair was handled deftly, kindly and quickly with quick responses and a great result within weeks....
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Comment on agent fees
The rates were brilliant, they discussed our package with us rather than presenting a fait accompli and we were absolutely delighted with the final agreement.
Was this helpful? Yes
Jun 28,2016
Minithumbup
Lynnette Muldoon
By: 'Fiona Murray'
Jun 28,2016
0 people found
this helpful
I chose to sell my property through Pacitti Jones and I am so glad I did. From the outset Siobhan Grant explained how the process worked and was brilliant at keeping me up to date with every stage of the process either via email or a quick phone call. Whenever I phoned or popped into the office both Siobhan and Lynette knew me by name, not just by my property, which was so nice and they couldn't have been more helpful. Paul, the valuer, was enthusiastic about the property and surprised me wi...
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Comment on agent fees
Good competitive fees and for the service they provide they are worth every penny.
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
96% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£84,000
  • Max: Β£172,500

Letting No data



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 20 1 3 0 0 0
Paul McTamney Paul McTamney
Property Valuations Manager
43 reviews

About Paul No description set View full profile
Mark Hordern Mark Hordern
Chief Executive
0 reviews

About Mark No description set View full profile
Nuala Ashe Nuala Ashe
3 reviews

About Nuala No description set View full profile
Maureen McCadden Maureen McCadden
Letting Services Manager
0 reviews

About Maureen No description set View full profile
Arlene Thomson Arlene Thomson
Sales Negotiator
9 reviews

About Arlene No description set View full profile
Craig Jamieson Craig Jamieson
Area Manager - Shawlands
5 reviews

About Craig No description set View full profile
Courtney McCusker Courtney McCusker
Negotiator
3 reviews

About Courtney No description set View full profile

Job vacancies

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Fees

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Last updated at 10:19 AM 13/06/2016 by allAgents

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things donҀ™t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail Ҁ“ which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 10:19 AM 13/06/2016 by allAgents

Awards won by Pacitti Jones, Glasgow G43 1TY

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