• Paul McTamney
    Paul McTamney
  • Nuala Ashe
    Nuala Ashe
  • Craig Jamieson
    Craig Jamieson
  • Courtney McCusker
    Courtney McCusker
  • claim your profile
    Alison Mitchell
Our Shawlands office is centrally positioned in the South Side of Glasgow conveniently located just 2 miles outside the City Centre and close to the popular local suburbs of Pollokshields, Newlands, Battlefield, Langside, Queens Park and Cathcart. This vibrant area of the South Side has an excellent range of bars and restaurants and has a real community feel. Easily accessible from the city centre by foot, subway or bus, and strong train and road links connect it to the wider surrounding a Read full description...rea. The South Side area is also home to many beautiful parks, Pollok Country Park where you’ll find the Burrell Collection with its fascinating range of art exhibits and also Pollok House. In Bellahouston Park there is the House for an Art Lover, an architectural gem built on designs by Charles Rennie Mackintosh. Queen’s Park is another attractive green space on the South Side. The area provides a vast array of residential properties from traditional tenements, conversions, bungalows and modern properties to suit every lifestyle from professional first time buyers to growing families.
Pacitti Jones

206 Kilmarnock Road Shawlands, Glasgow
City of Glasgow
G43 1TY

0141 571 4444

“ Flat Sale... ”

May 07,2018
Minithumbup
Craig Jamieson
Alison Mitchell
By: 'LB'
May 07,2018
0 people found
this helpful
I went with Pacitti Jones because it's a well established estate agent with a strong reputation. The reviews on this site are testament to this, especially regarding the Shawlands branch I chose. I was not to be disappointed. I dealt mainly with Alison and ...
read full review
Was this helpful? Yes
Feb 18,2018
Minithumbup
By: 'CaronF'
Feb 18,2018
0 people found
this helpful
I have used Pacetti Jones to sell my last two properties and they have never let me down. Friendly, competent and reliable staff - always helpful and easy to get hold of. I make use of their legal services and mortgage adviser, and having everything ...
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Was this helpful? Yes
Jan 11,2018
Minithumbup
Craig Jamieson
Alison Mitchell
By: 'James McG'
Jan 11,2018
0 people found
this helpful
Pacitti Jones have been nothing less than fantastic. Gave an honest appraisal of my property, and had a great strategy for selling. I had very regular and easy contact with everyone involved, making it a stress-free process. With 24 viewings booked in for the first week, ...
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Comment on agent fees
Fees were exceptionally good value, and were not charged until completion. The home report was also very competitively priced.
Was this helpful? Yes
Dec 19,2017
Minithumbup
Craig Jamieson
By: 'Chris B'
Dec 19,2017
0 people found
this helpful
Excellent service throughout! On the day of valuation I had a few agents come round to value the property. I was very impressed with Craig's enthusiasm and professionalism whilst talking me through the process and valuation -he made my decision were easy that it ...
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Comment on agent fees
Excellent - very competitive and worth every penny
Was this helpful? Yes
Dec 15,2017
Minithumbup
Courtney McCusker
Craig Jamieson
By: 'Roger'
Dec 15,2017
0 people found
this helpful
We have bought and sold a number of properties in Scotland, England and overseas and we were very pleasantly surprised to find that a company very local to us had the high quality service you would expect from a large multinational company. We received a ...
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Comment on agent fees
Very reasonable and lower than others in the area.
Was this helpful? Yes
Dec 09,2017
Minithumbup
Craig Jamieson
Courtney McCusker
By: 'Nina'
Dec 09,2017
0 people found
this helpful
In working with both Craig and Courtney I found them to be helpful, quick at getting back to me and available to answer any questions I had. The process of getting the house on the market was fully explained and went smoothly and easily with ...
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Comment on agent fees
The agent fees were fine, considering how quickly we sold the house, it feels like a very easy job for them.
Was this helpful? Yes
Dec 07,2017
Minithumbup
Courtney McCusker
Craig Jamieson
By: 'Liz'
Dec 07,2017
0 people found
this helpful
I would like to say a big thank you to Courtney, Craig and all the staff at Shawlands. Everything went perfect and very professional....
read full review
Comment on agent fees
good
Was this helpful? Yes
Dec 05,2017
Minithumbup
Nuala Ashe
By: 'John maclean'
Dec 05,2017
0 people found
this helpful
As a first time buyer it has been the most stressful time in me and my ladies life for some time, at all times Nuala has been fantastic in all aspects of the service of helping us find my first new home, from her putting ...
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Comment on agent fees
What i was expecting
Was this helpful? Yes
Dec 05,2017
Minithumbup
Craig Jamieson
Courtney McCusker
By: 'D MacNicol'
Dec 05,2017
0 people found
this helpful
Valuation and sale value were bang on. The sale went through so quickly. I barely had time to get a for-sale sign up and the place was gone. Clear communication throughout the process and all done at a competitive price. Overall, very pleased....
read full review
Was this helpful? Yes
Oct 11,2017
Minithumbup
By: 'GlasgowSouth'
Oct 11,2017
0 people found
this helpful
My husband and I sold our house at closing date with the help of Pacitti Jones Shawlands. We were happy with all of the communication we had with the staff at the branch, from the initial valuation visit, through to the conclusion of the sale. ...
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Comment on agent fees
Pacitti Jones offered us a competitive price - we chose them out of 4 estate agents who conducted valuation visits.
Was this helpful? Yes
Oct 09,2017
Minithumbup
Craig Jamieson
Courtney McCusker
By: 'David Brown 4'
Oct 09,2017
0 people found
this helpful
Absolutely first rate service and professionalism from every member of the team from the first moment I walked through the door. I cannot recommend them highly enough. Thank you to all....
read full review
Comment on agent fees
Very good
Was this helpful? Yes
Sep 28,2017
Minithumbup
Craig Jamieson
Courtney McCusker
By: 'Heather Lawrence'
Sep 28,2017
1 people found
this helpful
I am delighted with the service and advice that Craig and Courtney have provided. The are exceptionally knowledgeable about the market and have acted in my best interests throughout. The whole process from first visit and valuation, to my property being under offer took three ...
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Comment on agent fees
The fees are competitive but I'm glad to have paid a little more than some of the cheaper options as the customer service is excellent.
Was this helpful? Yes
Sep 04,2017
Minithumbup
Craig Jamieson
Courtney McCusker
By: 'Martin'
Sep 04,2017
0 people found
this helpful
Craig and Courtney were both very helpful at all times and kept me very promptly up to date with prospective viewing and also gave me immediate feedback on the results of the viewings. Took my views on board regarding photos of the flat and provided ...
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Comment on agent fees
Par for selling a property
Was this helpful? Yes
Sep 02,2017
Minithumbup
Craig Jamieson
By: 'Heather & Culloch'
Sep 02,2017
0 people found
this helpful
What can I say sold and made profit on my selling property and purchased exactly the property I described to Craig. Quick buy and sell on the same day professional advice and service given by the whole team this includes the solicitors service 1st Class ...
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Comment on agent fees
acceptable
Was this helpful? Yes
Aug 30,2017
Minithumbup
Craig Jamieson
By: 'C Scully'
Aug 30,2017
1 people found
this helpful
Pacitti Jones and in particular Craig were excellent when it came to selling my flat in Shawlands. Their knowledge of the area was clearly on point. Craig was open and honest with me about the sale and did not give me salesman talk as other ...
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Comment on agent fees
Good
Was this helpful? Yes
Aug 19,2017
Minithumbup
By: 'PC'
Aug 19,2017
0 people found
this helpful
Efficient service, once contract signed the property was on the market within 24 hours and we had bookings for the next day. The staff dealt with all the potential buyers quickly....
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Comment on agent fees
They seemed reasonable for the service required, I didn't look around much though.
Was this helpful? Yes
Jul 28,2017
Minithumbup
Nuala Ashe
By: 'Kelly Gallagher'
Jul 28,2017
0 people found
this helpful
Nuala has been great since the very start of our process of selling our home to us currently buying a new one. She made us feel very at ease and welcomed all our questions and queries at every stage. She is quick to reply and ...
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Comment on agent fees
Agent fees are fair and comparable with the wider market.
Was this helpful? Yes
Jul 28,2017
Minithumbup
Craig Jamieson
By: 'Mrs Scott'
Jul 28,2017
0 people found
this helpful
Very happy with the service received. Staff we worked with (including Craig, Arlene and Karen Connolly) were professional and easy to deal with from the outset. Our property sold within 10 days for the price that we hoped to achieve and was over the home report ...
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Comment on agent fees
Fees appeared to be fair and if a similar rate to other estate agents.
Was this helpful? Yes
Jul 28,2017
Minithumbup
Craig Jamieson
By: 'Jenny'
Jul 28,2017
0 people found
this helpful
The level of professionalism shown by Craig Jamieson at Pacitti Jones was second to none. Of all the agents I invited into my home he was the only one who didn't leave us feeling that we had been simply another 'sales call'. He showed genuine ...
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Comment on agent fees
Fees were more than fair in relation to the service and sales return we received.
Was this helpful? Yes
Jul 27,2017
Minithumbup
By: 'Adam'
Jul 27,2017
0 people found
this helpful
Very happy with the service -friendly and helpful - responded promptly to any requests/questions I had, and sold my flat quickly. Not much more you can really ask for......
read full review
Comment on agent fees
This is the first time I've sold a property, but the fee's seemed fair enough.
Was this helpful? Yes
Jul 04,2017
Minithumbup
Craig Jamieson
By: 'David'
Jul 04,2017
0 people found
this helpful
We felt really well supported throughout the process of selling our home. We were provided with expert advice to make decisions and Arlene arranged all the viewings brilliantly so as to accommodate our family's needs....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jun 10,2017
Minithumbup
Craig Jamieson
By: 'Ramsey Chatham'
Jun 10,2017
0 people found
this helpful
Craig has been very helpful from day one. Excellent at providing feedback of prospective buyers reaction and opinion. Helped greatly in securing an excellent price for my flat....
read full review
Comment on agent fees
Good
Was this helpful? Yes
May 28,2017
Minithumbup
Craig Jamieson
By: 'Lennox'
May 28,2017
0 people found
this helpful
I had excellent service during the sale of my flat from the staff at the Shawlands branch. I was not always available to show prospective buyers round and the staff happily stepped in for these viewings. Thanks to Arlene for her advice on going to ...
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Comment on agent fees
Not the cheapest but certainly worth the money.
Was this helpful? Yes
May 23,2017
Minithumbup
By: 'James'
May 23,2017
0 people found
this helpful
After a number of failed attempts at selling we placed the property with pj. Efficient, clear, honest advice and opinon with an offer in 6 weeks. We are very appreciative and would recommend pj highly....
read full review
Comment on agent fees
Reasonable and clear for the service provided.
Was this helpful? Yes
May 11,2017
Minithumbup
By: 'Mark R'
May 11,2017
0 people found
this helpful
Realistic assessment of the current market and excellent resources to promote sale of our property despite having to return to confirm measurements. Responsive to our queries and suggestions. As a client selling for first time in Scotland would have welcomed more advice about how to ...
read full review
Comment on agent fees
Fees strike me as fair and reasonable.
Was this helpful? Yes
May 06,2017
Minithumbup
Paul McTamney
By: 'Happy Client'
May 06,2017
0 people found
this helpful
Paul took time and care over the photographs and also offered some good advice on the process of viewings. Lynette kept us fully inforned on a daily basis and was very pleasant and helpful. All staff were friendly and supportive....
read full review
Comment on agent fees
Good.
Was this helpful? Yes
Apr 17,2017
Minithumbup
Craig Jamieson
By: 'Rosemary'
Apr 17,2017
0 people found
this helpful
Courtney dealt with everything and gave positive advice. Craig assisted viewers and within weeks the flat was sold. Well done....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Apr 14,2017
Minithumbup
Courtney McCusker
Craig Jamieson
By: 'Rebecca'
Apr 14,2017
0 people found
this helpful
Very happy with the service that I have received from the Shawlands branch. I had an offer on my flat, which I accepted, within 3 weeks of the initial valuation. As a first-time seller I expected several stressful months ahead but the whole experience couldn't have ...
read full review
Comment on agent fees
Very competitive fees!
Was this helpful? Yes
Mar 30,2017
Minithumbup
Courtney McCusker
By: 'Jasper'
Mar 30,2017
0 people found
this helpful
Courtney and Arlene really helped to make the sale of our house run smoothly. The communication was excellent and they helped us sell our home at a great price when we were under pressure to make a quick sale. Wouldn't hesitate to recommend Pacitti Jones...
read full review
Comment on agent fees
Competitive fees
Was this helpful? Yes
Mar 29,2017
Minithumbup
Courtney McCusker
By: 'Y Mitchell'
Mar 29,2017
0 people found
this helpful
Excellent service from the team at Pacitti Jones, Shawlands. Helpful advice, fantastic valuation and photos from Paul McTamney, great communication and viewings with Courtney McCusker, and very valuable negotiation advice and support from Arlene Thomson. A very capable team, would highly recommend them if you ...
read full review
Comment on agent fees
Fair pricing structure.
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£84,000
  • Max: Β£230,000

Letting No data



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 39 1 4 0 0 0
Paul McTamney Paul McTamney
Property Valuations Manager
65 reviews

About Paul No description set View full profile
Nuala Ashe Nuala Ashe
Conveyancing Negotiator
6 reviews

About Nuala No description set View full profile
Craig Jamieson Craig Jamieson
Area Manager - Shawlands
19 reviews

About Craig No description set View full profile
Courtney McCusker Courtney McCusker
Sales Negotiator
10 reviews

About Courtney No description set View full profile
Alison Mitchell Alison Mitchell
Sales Negotiator
2 reviews

About Alison No description set View full profile

Fees

No fees set.
Last updated at 10:19 AM 13/06/2016 by allAgents

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things donҀ™t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail Ҁ“ which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 10:19 AM 13/06/2016 by allAgents

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Branch - Shawlands, Glasgow, G43