• Staff picture
    Maxine
  • Staff picture
    Colin
  • Staff picture
    Lorraine
  • Staff picture
    Jennifer
  • Staff picture
    Apurve Kaushik
Pacitti Jones combines the property expertise of a successful estate agent with the integrity and professional standards of a law firm to deliver an exceptional property service. Whether you are selling, buying, renting or investing, you can expect from us in-depth market knowledge, professionalism and outstanding service.
Pacitti Jones

96 Kirkintilloch Road Lenzie
East Dumbartonshire
G66 4LQ

0141 775 0005
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Properties for Sale
Properties to Rent

“All round positive experience...”

May 19,2019
Minithumbup
Jennifer
Maxine
By: 'Louise'
May 19,2019
0 people found
this helpful
I chose Pacitti Jones as selling agents for my property after some initial research (e.g. reading reviews like this!), and then based on the valuation visit from Colin, which was pleasant and professional. It particularly appealed to me that a valuation was prepared based ...
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Comment on agent fees
The fees seemed reasonable.
Was this helpful? Yes

“Outstanding stress free and exceptionally helpful...”

May 17,2019
Minithumbup
Maxine
Lorraine
By: 'Annmarie'
May 17,2019
0 people found
this helpful
From beginning to end Maxine, Lorraine and the team have been professional and proficient at everything I have asked. Information was clear and easily understandable....
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Comment on agent fees
Very good.
Was this helpful? Yes

“House sale...”

May 10,2019
Minithumbup
Maxine
By: 'Emma'
May 10,2019
0 people found
this helpful
I had excellent service and feedback from Maxine who is Branch Manager at Lenzie. Maxine is both efficient and friendly and kept in close contact as sale proceeded. I can highly recommend Maxine...
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Was this helpful? Yes

“Excellent, highly professional service....”

May 07,2019
Minithumbup
Maxine
Jennifer
By: 'Jacqueline'
May 07,2019
0 people found
this helpful
From the initial valuation of my property to putting it on the market and then the final sale, all staff were highly professional, welcoming and helpful at all times. Selling a home is very stressful but PJ made the entire process 'painless'. It was a ...
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Comment on agent fees
I am not sure as I did not make a comparison. I felt comfortable after the initial visit and that was more important to me.
Was this helpful? Yes

“All I would have hoped for...”

May 02,2019
Minithumbup
Jennifer
Maxine
By: 'Peter Paterson'
May 02,2019
0 people found
this helpful
Excellent combination of friendliness and professionalism. Helpful from start to finnish. Kept us fully up to date with user friendly web page....
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Comment on agent fees
Less than I feared !
Was this helpful? Yes

“Selling for the first time, buying again after 22 years, made very easy and simple....”

Apr 18,2019
Minithumbup
Maxine
Lorraine
By: 'G Rooney'
Apr 18,2019
0 people found
this helpful
Maxine is very knowledgeable of the local market, explains the process in plain English and is very good when negotiating your sale. Lorraine, again, is very knowledgeable of the local market, and was a great asset when buying our house, which was the first time ...
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Comment on agent fees
Very reasonable in today's market.
Was this helpful? Yes

“Selling in Gartcosh...”

Mar 30,2019
Minithumbup
Maxine
Jennifer
By: 'Tom'
Mar 30,2019
0 people found
this helpful
Excellent service from the team at Lenzie! Superb communication, good understanding of the market, sound advice on the various decisions we had to take. Friendly and extremely helpful all round....
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Comment on agent fees
A fair deal
Was this helpful? Yes

“Great Experience...”

Mar 28,2019
Minithumbup
Maxine
By: 'Mr & Mrs Patterson'
Mar 28,2019
0 people found
this helpful
We would just like to thank all the staff at Lenzie, but most especially Maxine, Jennifer and Lorraine, for their outstanding professionalism in selling our property. It was a pleasantly stressfull/exciting experience and we are delighted with the result. It has been an absolute ...
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Was this helpful? Yes

“First class experience...”

Mar 26,2019
Minithumbup
Maxine
By: 'McLucas, Canada'
Mar 26,2019
0 people found
this helpful
We can't praise Pacitti Jones highly enough. In particular, Maxine has been a pleasure to work with. During what could have been a highly stressful time, selling a property whilst living on another continent, Maxine and Colin made the process entirely painless, communicating directly with ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes

“Gives 110% support...”

Mar 14,2019
Minithumbdown
Apurve Kaushik
By: 'stewart thomson'
Mar 14,2019
2 people found
this helpful
AK supported us through a large remortgage exercise. He was supportive, knowledgable and very professional. He supported not only at the start but when the mortgage was going through with the new lender, emailing and calling them to ensure we met our tight timescale. Without ...
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Was this helpful? Yes

“Excellent...”

Mar 13,2019
Minithumbup
Jennifer
Maxine
By: 'Ann C'
Mar 13,2019
0 people found
this helpful
Jennifer and Maxine guided us through the whole process seamlessly.I cannot recommend them highly enough. Their knowledge of the market very positively affected the final sale price! They also put us in touch with Tony who does house clearances ,He also did an excellent ...
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Comment on agent fees
Good value
Was this helpful? Yes

“Property sale...”

Mar 10,2019
Minithumbup
Maxine
Colin
By: 'CMS'
Mar 10,2019
0 people found
this helpful
My experience with Pacitti Jones from the initial visit to my property reaching a closing date has been extremely positive. I have been impressed with the regular updates throughout and the professionalism of the staff allocated to my case. My experience with PJ far exceeds ...
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Comment on agent fees
Very competitive fee, happy with this.
Was this helpful? Yes

“Excellent...”

Mar 08,2019
Minithumbup
Jennifer
Maxine
By: 'Fiona'
Mar 08,2019
0 people found
this helpful
Both Maxine and Jennifer helped me navigate the land of selling houses. They are both professional while being friendly and approachable. No question was deemed too silly and practical, straight forward advice was given. I would highly recommend the Lenzie branch and would not hesitate ...
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Comment on agent fees
The fees are very reasonable for the service offered.
Was this helpful? Yes

“Excellent service...”

Mar 08,2019
Minithumbup
Jennifer
Maxine
By: 'FY'
Mar 08,2019
0 people found
this helpful
We are glad to have chosen to sell our house with Pacitti Jones Lenzie branch. The service provided has been very professional from our initial valuation from Colin which we found to be very accurate, to dealing with Maxine and Jennifer. We received excellent communication ...
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Comment on agent fees
Fees very competitive
Was this helpful? Yes

“First Class Service...”

Mar 06,2019
Minithumbup
Jennifer
Maxine
By: 'Cameron Borland'
Mar 06,2019
0 people found
this helpful
Couldn't ask for a better service from Maxine & Jennifer at Lenzie Branch. Excellent communication and updates every single day. Thanks again would highly recommend.. Cameron Borland...
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Comment on agent fees
Good fees for an excellent service.
Was this helpful? Yes

“Mortgage advice setting up...”

Feb 27,2019
Minithumbup
Apurve Kaushik
By: 'Karen and Ali'
Feb 27,2019
2 people found
this helpful
AK has been very helpful, accomodating and knowledgeable for setting up our mortgage within tight timescale. Many thanks Karen and Ali...
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Was this helpful? Yes

“5 star service...”

Feb 27,2019
Minithumbup
Jennifer
Maxine
By: 'Water lily 2019'
Feb 27,2019
0 people found
this helpful
We receive great help on selling our house. Staffs are amazing they are all so helpful. They keep us update with all the viewers feedbacks. They also give a lot of valuable feedbacks. We are really happy for their service. You are all amazing. Thanks ...
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Comment on agent fees
Good.
Was this helpful? Yes

“Fantastic experience...”

Feb 26,2019
Minithumbup
Lorraine
By: 'Leanne & Bryan'
Feb 26,2019
0 people found
this helpful
Lorraine helped my partner and I with the process of looking for a property and helped us with the process of submitting offers to properties. Her experience and knowledge helped us to keep an open mind when viewing properties and helped us to see what ...
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Was this helpful? Yes

“Maxine Law...”

Feb 26,2019
Minithumbup
Maxine
By: 'A Davies'
Feb 26,2019
0 people found
this helpful
I can't commend Maxine highly enough. She has gone over and above her professional remit, helping my family a great deal as we are selling from afar. I have been constantly kept up to date with the whole process, had quiet reminders given when things ...
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Comment on agent fees
We thought the fees were fair.
Was this helpful? Yes

“Professional and efficient service...”

Feb 21,2019
Minithumbup
Colin
Maxine
By: 'David'
Feb 21,2019
0 people found
this helpful
We received fantastic and prompt service, with our house going on the market within 5 days of initial enquiry and being sold 5 days later. We were kept up to date regularly with regards to interested parties and viewer feedback. Very happy with the service we received....
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Comment on agent fees
Very reasonable rates, better than other local agents.
Was this helpful? Yes

“SALE OF HOUSE...”

Jan 14,2019
Minithumbup
Maxine
Colin
By: 'McC FAMILY.'
Jan 14,2019
0 people found
this helpful
CAN't RATE THIS OFFICE ENOUGH, FROM START TO FINISH, ON GIVING US SOUND ADVICE WHEN PUTTING OUR HOUSE ON THE MARKET, TAKING AND PUTTING PHOTOGRAPHS ONLINE, ALL THE ADVERTISING AND VIEWINGS, KEEPING US INFORMED EVERY STEP OF THE WAY LEADING EVENTUALLY TO A VERY QUICK ...
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Comment on agent fees
GOOD.
Was this helpful? Yes

“4 Cyprian Drive Sale...”

Jan 09,2019
Minithumbup
Maxine
Jennifer
By: 'John Martin'
Jan 09,2019
0 people found
this helpful
Both Maxine and Jennifer where constantly in communication with myself and giving feedback and updates on all viewers and interests. All viewings where confirmed via email and we were given courtesy calls the following day after viewing checking the viewers attended on time. Would use ...
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Comment on agent fees
Agents fees were very competitive
Was this helpful? Yes

“House sale...”

Dec 19,2018
Minithumbdown
Maxine
By: 'Jaques Du Molay'
Dec 19,2018
0 people found
this helpful
Maxine was part of the team that sold our house. Certain parts of the sale were of a delicate nature and Maxine dealt with them with great integrity and professionalism. Many thanks Maxine, thoroughly recommended....
read full review
Comment on agent fees
You get what you pay for, we have used Pacitti Jones many times over the years.
Was this helpful? Yes

“Sale of 34 Regent Street...”

Dec 19,2018
Minithumbup
Maxine
Jennifer
By: 'J G Gault'
Dec 19,2018
0 people found
this helpful
Pacitti Jones have handled sale of several properties for me in the past. On this occasion Maxine, Lorraine, Jennifer and Colin have been helpful, friendly and professional in contact with me - in loco parentis for the seller, my son who lives abroad....
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Was this helpful? Yes

“L logue...”

Dec 11,2018
Minithumbup
Apurve Kaushik
By: 'Linda'
Dec 11,2018
0 people found
this helpful
The devils to move home after 22 years was not an easy one. Apurve handled our mortgage and insurances in a calm seamless way, taking the stress for us. We can't thank him enough for the high calibration service he provided. We have recommended him to ...
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Comment on agent fees
Excellent value
Was this helpful? Yes

“Fantastic service! Would highly recommend!...”

Dec 07,2018
Minithumbup
Apurve Kaushik
By: 'Lesley'
Dec 07,2018
1 people found
this helpful
AK provided me and my husband with a first class service, taking the stress and hassle out of searching for our mortgage and life insurance. He is very knowledgable of the market and went the extra mile for us which we really appreciated. I highly ...
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Was this helpful? Yes

“5* Service...”

Dec 07,2018
Minithumbup
Apurve Kaushik
By: 'Andrew'
Dec 07,2018
1 people found
this helpful
We recently just went through a house purchase and the service we received from AK was outstanding always on hand to offer support and answer any questions. We never had to phone him once any updates he was straight on the phone to us informing ...
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Comment on agent fees
Fees were a great price for the service provided.
Was this helpful? Yes

“First Time Purchase...”

Dec 06,2018
Minithumbup
Apurve Kaushik
By: 'Connor O'Neill'
Dec 06,2018
1 people found
this helpful
AK was extremely helpful throughout the whole of the purchasing process, going above and beyond to achieve the best deal which suited my needs whilst working within my budget. He was very flexible and happy to accommodate meeting after working hours to work around me. ...
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Comment on agent fees
Agents fees were very fair.
Was this helpful? Yes

“Very happy...”

Dec 06,2018
Minithumbup
Apurve Kaushik
By: 'Diane, Kirkintilloch'
Dec 06,2018
1 people found
this helpful
Apurve made the process so much smoother for me - I really didn't have a clue about so many things. From sorting out my mortgage to keeping me on track with all the paperwork, it was the equivalent of an adult comfort blanket!...
read full review
Comment on agent fees
Don't have experience of other fees, but it seemed a reasonable amount.
Was this helpful? Yes

“Sale of property...”

Nov 27,2018
Minithumbup
Maxine
Jennifer
By: 'Alastair M'
Nov 27,2018
0 people found
this helpful
I found both Maxine and Jennifer to be extremely helpful during the period when I was selling my house. They arranged viewing times to meet my personal timetable and kept me fully up to date with feedback and comments from viewers. They were also able ...
read full review
Comment on agent fees
No complaints regarding fees.
Was this helpful? Yes
Areas covered
  • g66
  • G69
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Performance Statistics
- Valuation Fees
Sales 95% 99%
Price range of properties reviewed
Sales
  • Min: £75,000
  • Max: £750,000

Letting No data



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 1 0 83 1 3 0 5 2
Staff picture Maxine
(89)

Staff picture Colin
(36)

Staff picture Lorraine
(10)

Staff picture Jennifer
(17)

Staff picture Apurve Kaushik
(25)

Fees

No fees set.

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 9:08 AM 04/05/2016 by allAgents

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