• Maxine Lowe
    Maxine Lowe
  • Colin Bowie
    Colin Bowie
  • Lorraine Law
    Lorraine Law
  • upload your photo
    Sylvia Kerins
  • Mark Hordern
    Mark Hordern
  • Maureen McCadden
    Maureen McCadden
  • claim your profile
    Jennifer May
Pacitti Jones combines the property expertise of a successful estate agent with the integrity and professional standards of a law firm to deliver an exceptional property service. Whether you are selling, buying, renting or investing, you can expect from us in-depth market knowledge, professionalism and outstanding service.
Pacitti Jones

96 Kirkintilloch Road Lenzie
East Dumbartonshire
G66 4LQ

0141 775 0005
Oct 02,2017
Minithumbup
Maxine Lowe
By: 'SMG'
Oct 02,2017
0 people found
this helpful
Very efficient. Straightforward dealing with Maxine. From beginning to end the procedure ran smoothly and the sale went to schedule Would certainly recommend her....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 15,2017
Minithumbup
Colin Bowie
By: 'G and G'
Sep 15,2017
0 people found
this helpful
Polite, friendly, professional service. Maxine obviously knows her business and I was able to let her get on with the marketing and sale of the property with minimal input from us. A pleasure dealing with her....
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Comment on agent fees
Very good. Definitely compared favourably with competitors.
Was this helpful? Yes
Sep 12,2017
Minithumbup
Colin Bowie
By: 'J McConnell'
Sep 12,2017
0 people found
this helpful
My experience with PJ Lenzie branch has been fist class. All staff, Jennifer, Sylvia and in particular Colin and Maxine were highly proficient, professional and friendly. Maxines input ensured that the selling experience was painless and relatively short and that the outcome was as expected. Their experience and advice was greatly appreciated and delivered in a manner that resulted in great customer service. Many Thanks...
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Was this helpful? Yes
Sep 08,2017
Minithumbup
Maxine Lowe
Jennifer May
By: 'langforda'
Sep 08,2017
1 people found
this helpful
From the very first enquiry with Jennifer May to meeting Colin Bowie at my property to all the detailed negotiations with Maxine Lowe, Pacitti Jones Lenzie have delivered a first class, highly professional service. Everybody I have dealt with have been competent and efficient and I would recommend PJ Lenzie to anyone looking to sell their property in the area. Their charges are extremely competitive and there is most definitely a "can do" attitude amongst the team. Thank you all for yo...
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Comment on agent fees
Extremely reasonable and competitive given the quality of the marketing.
Was this helpful? Yes
Sep 02,2017
Minithumbup
Maxine Lowe
Colin Bowie
By: 'Ian'
Sep 02,2017
0 people found
this helpful
Our main dealings were with Maxine Lowe. Throughout she was pleasant, helpful and very efficient. Colin Bowie made the initial valuation and we ultimately achieved an offer at the higher end of his assessment. Overall, we have been impressed by the level of service provided....
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Comment on agent fees
In line with the norm for this kind of work
Was this helpful? Yes
Aug 25,2017
Minithumbup
Maxine Lowe
By: 'Jennifer'
Aug 25,2017
0 people found
this helpful
Overall great service from Maxine and other team members. Maxine was very attentive, dealt with queries quickly and did her best to maximise the interest in the property. She was professional and pleasant at all times. The only issue that i had was in the preparation of the schedules, where there were a few details that were incorrect. However, these were corrected at my request....
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Comment on agent fees
Fees were slightly higher than other agents, however, felt that the services offered and professionalism were better and so justified the price.
Was this helpful? Yes
Aug 17,2017
Minithumbup
Maxine Lowe
Colin Bowie
By: 'HleenorFisher'
Aug 17,2017
1 people found
this helpful
I had previously had my property on with another seller and had lots of views but no interest - this was owing to a sheer lack of follow up and customer service on the agents part - I moved to Pacitti Jones and very quickly had a number of interested parties, and then a sale - at more than anticipated! Maxine in particular was amazing - every experience with her was a delight, providing reassurance of the level of customer service she and her colleagues were providing to my potential buyers! Art...
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Comment on agent fees
Very competitive and very much deserved for the level of service and ultimate level of sale that I achieved.
Was this helpful? Yes
Aug 15,2017
Minithumbup
By: 'AD17'
Aug 15,2017
0 people found
this helpful
I would thoroughly recommend using Pacitti Jones if selling your home. My house sold really quickly, amd Maxine and the team were really friendly and great at keeping me updated throughout the process....
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Was this helpful? Yes
Aug 09,2017
Minithumbup
Sylvia Kerins
Maxine Lowe
By: 'Jan Band'
Aug 09,2017
0 people found
this helpful
The service was excellent and the staff kept me really well informed. This was my first time selling and it was made really simple....
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Comment on agent fees
Fees were fair
Was this helpful? Yes
Aug 09,2017
Minithumbup
Maxine Lowe
Sylvia Kerins
By: 'Ronnie'
Aug 09,2017
0 people found
this helpful
Excellent service from the initial meeting where the level of interest shown in my plot sale far surpassed that of front office staff in other agents. Almost daily communication kept me fully informed, and advice or a listening ear was there when I needed it....
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Comment on agent fees
Extremely fair
Was this helpful? Yes
Jul 11,2017
Minithumbup
Sylvia Kerins
Maxine Lowe
By: 'Mr P'
Jul 11,2017
0 people found
this helpful
Theres those who promise and theres those who deliver.PJ deliver. No nonsense down to business approach.Most impressed with both Maxine and Sylvias . Very professional manner from the very beginning. Regular updates and a 'can do' attitude Highly recommended...
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Comment on agent fees
As expected
Was this helpful? Yes
Jul 08,2017
Minithumbup
Colin Bowie
Maxine Lowe
By: 'Terry'
Jul 08,2017
0 people found
this helpful
After having a look at the cheaper online offerings from the likes of purple bricks we decided to use the services of PJ as having dealt with Colin/Maxine in the past we knew what we would be getting. As always the marketing was spot on and both Colin and Maxine were on hand to offer accurate advice and ensure we remained calm when the offers started to arrive on our property. I am happy to report that we sold within 5 weeks and received what I consider to be a good price for our property. If...
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Comment on agent fees
The fees are competitive considering the quality of marketing, the photos in particular you really notice the difference when comparing with other agents adverts.
Was this helpful? Yes
Jul 04,2017
Minithumbup
Maxine Lowe
Sylvia Kerins
By: 'Adele'
Jul 04,2017
0 people found
this helpful
I would most definitely recommend Pacitti Jones. I dealt mostly with Maxine who is approachable and very understanding of the worries, anxiety and related pressures linked with the processes of buying and selling. She was attentive to my calls and responded as quickly as she could giving me reassurance that I was in safe hands. Feedback was given promptly on all viewers to my home and advice with respect to offers. I was contacted daily at a time that Maxine knew I was available and was give...
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Comment on agent fees
Value for money
Was this helpful? Yes
Jun 05,2017
Minithumbup
Colin Bowie
Maxine Lowe
By: 'Williams'
Jun 05,2017
0 people found
this helpful
Extremely fast and efficient service throughout the sale of our property. All staff that we dealt with were friendly and informative. Would definitely use again and highly recommend their services!...
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Comment on agent fees
Fee's were very competitive in comparison to other local agents
Was this helpful? Yes
May 18,2017
Minithumbup
Lorraine Law
Maxine Lowe
By: 'Brian Andrew'
May 18,2017
1 people found
this helpful
5 star hassle free service from start to finish living abroad and selling my home in the UK. Simply Amazing...
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Comment on agent fees
good
Was this helpful? Yes
May 10,2017
Minithumbup
Maxine Lowe
Colin Bowie
By: 'N. Knight'
May 10,2017
0 people found
this helpful
We have recently sold out property in Lenzie through the Lenzie branch. The service we received from start to finish was excellent, very professional. We sold our property within 10 days of being on the market and the team kept us up to date on a daily basis with all enquiries. Thank you Pacitti Jones Lenzie!!!!!!...
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Was this helpful? Yes
May 06,2017
Minithumbup
Maxine Lowe
Sylvia Kerins
By: 'Alison'
May 06,2017
0 people found
this helpful
Dealt with Colin, Maxine, Sylvia and Lorraine and all of them were extremely helpful, knowledgeable and professional. A pleasure to do business with them....
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Comment on agent fees
Excellent
Was this helpful? Yes
May 01,2017
Minithumbup
Maxine Lowe
Colin Bowie
By: 'AK Lenzie'
May 01,2017
0 people found
this helpful
Colin, Maxine and the rest of the team were very professional from the initial contact through all stages of the house marketing and selling process. They provided very good advice, were personable and were extremely prompt in responding to any queries that we had. They also updated us with any potential viewings and provided feedback from completed viewings. An excellent service....
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Comment on agent fees
Fees very reasonable.
Was this helpful? Yes
Apr 26,2017
Minithumbup
By: 'Carol'
Apr 26,2017
0 people found
this helpful
An excellent service provided by all the staff in the Lenzie Branch. Communication throughout the sales process was first class and everyone was so helpful and friendly. I would recommend this estate agent to anyone thinking of selling their property in this area....
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Comment on agent fees
Similar to other agents fees.
Was this helpful? Yes
Apr 17,2017
Minithumbup
Maxine Lowe
Sylvia Kerins
By: 'Gail Leitch'
Apr 17,2017
0 people found
this helpful
Maxine, Sylvia and Jennifer at Pacitti Jones Lenzie have been a pleasure to deal with. The whole team are friendly, professional and helpful. The sale of our property was very smooth, with great communication through the whole process. I would definitely use Pacitt Jones again and would highly recommend them....
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Was this helpful? Yes
Apr 10,2017
Minithumbup
Maxine Lowe
Sylvia Kerins
By: 'Archie Ferguson'
Apr 10,2017
0 people found
this helpful
As well as the two members of staff selected I also dealt with Colin, Jennifer and Lorraine. I was very impressed by the friendliness, professionalism and teamwork within the office. I was kept up to date with all of the activity around the sale of the house and the accepted offer was very well managed. What could have been a stressful experience proved to be much smoother than I could have anticipated....
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Comment on agent fees
Not yet received.
Was this helpful? Yes
Apr 05,2017
Minithumbup
Maxine Lowe
Sylvia Kerins
By: 'WHI'
Apr 05,2017
0 people found
this helpful
Absolutely first class service from this estate agent. They kept me fully informed several times per day by phone and email of viewers for my property. They were polite, courteous and professional and I would have no hesitation in recommending them to anyone....
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Was this helpful? Yes
Apr 05,2017
Minithumbup
Maxine Lowe
By: 'GERALD DUFFY'
Apr 05,2017
0 people found
this helpful
Maxine has been a great help and understanding. Keeps you up dated with every step of the way. Thanks Suzanne...
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Comment on agent fees
Ok. Did have cheaper quote off GMPC but local.
Was this helpful? Yes
Apr 05,2017
Minithumbup
Colin Bowie
Maxine Lowe
By: 'Colette'
Apr 05,2017
0 people found
this helpful
Very professional , highly motivated and appear keen to make the move as seamless a transaction as is possible.Always approachable,available and friendly....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 03,2017
Minithumbup
Maxine Lowe
Colin Bowie
By: 'Glenburn'
Mar 03,2017
1 people found
this helpful
This is the first time I have used PJ for selling, I would definitely use them again. All the team are professional, friendly and informative. Thanks to everyone at Lenzie branch for making the process as smooth as it has been.. Especially Colin for valuation and sales information. Maxine for brilliant advice and negotiation skills (sold within 4 days above home report value), and Karen C for being amazing through whole process. If you are looking for a professional agency you can't go wrong...
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Comment on agent fees
Fee's seemed in line with others..
Was this helpful? Yes
Feb 24,2017
Minithumbup
Maxine Lowe
Sylvia Kerins
By: 'Happy customer'
Feb 24,2017
0 people found
this helpful
Fabulous team , professional , efficient, friendly, very informative and helpful I couldn't ask for better service they are such a credit to Pacitti. I've been using Pacitti Jones for many years and my experience recently with Maxine and Sylvia have confirmed I have again made the right choice, thank you girls....
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Comment on agent fees
Excellent value
Was this helpful? Yes
Nov 17,2016
Minithumbup
Maxine Lowe
Sylvia Kerins
By: 'KevinG'
Nov 17,2016
0 people found
this helpful
It was a pleasure to deal with Maxine, Sylvia & Jennifer at Pacitti Jones Lenzie, they were so helpful and knowledgeable when selling my house. The communication and feedback from viewers was exceptional and I really felt they gave a personal service when I had any queries. Nothing was too much trouble for the and I would not hesitate to recommend them as an estate agent....
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Comment on agent fees
The fees were in line with other agents but the staff in the Lenzie office made all the difference.
Was this helpful? Yes
Nov 16,2016
Minithumbup
Maxine Lowe
Sylvia Kerins
By: 'Susan Boyle'
Nov 16,2016
0 people found
this helpful
I was delighted with the service I received from Maxine, Sylvia & Jennifer. They kept me updated daily through email & phone calls whilst I was going through the process of selling my property They always had time for me when I had questions & made a stressful process seem easy....
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Comment on agent fees
Although the fee was more expensive than other quotes I had received I'm glad I decided to give PJ the business as it was worth the money in the long run.
Was this helpful? Yes
Oct 28,2016
Minithumbup
Maxine Lowe
By: 'Dorothy'
Oct 28,2016
0 people found
this helpful
I recently sold my flat using Pacitti Jones and would highly recommend the team in the Lenzie office. I dealt mainly with Maxine who very efficiently kept me well informed with daily progress updates but I also had great support from Jennifer and Sylvia too. All in all I was very pleased with the service (also including Keith who valued my property and Lorraine who started the ball rolling on the sale) and have given a well deserved 5 stars to all at the Lenzie branch of Pacitti Jones....
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Comment on agent fees
Probably more expensive than I originally thought the cost of selling/buying would be and could definitely have got for cheaper elsewhere, but given the service received I can't complain.
Was this helpful? Yes
Oct 19,2016
Minithumbup
Maxine Lowe
By: 'Lynne Nelson'
Oct 19,2016
0 people found
this helpful
Many thanks to Pacitti Jones for all there help, especially Maxine Lowe who made the sale of our house go smoothly. Her professionalism was so good, she kept me up to date with everything that was happening and managed to get me a great price for our house. The sale went through quickly and I can't thank her enough for her help. She is a great asset to the company and provided excellent customer service. Thank you....
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Comment on agent fees
Good, fair package, comparable to other agents.
Was this helpful? Yes
Areas covered
  • g66
  • G69
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 96% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£75,000
  • Max: Β£675,099

Letting No data



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 46 0 0 0 0 1
Maxine Lowe Maxine Lowe
Branch Manager
49 reviews

About Maxine No description set View full profile
Colin Bowie Colin Bowie
Property Valuation Manager
28 reviews

About Colin Passionate about property. View full profile
Lorraine Law Lorraine Law
New Business Development Manager
6 reviews

About Lorraine Pacitti Jones is the leading Solicitor Estate Agency in Glasgow combining the property expertise of an established and successful estate agent with the professional integrity of a law firm. We kno View full profile
Sylvia Kerins - no image available Sylvia Kerins
Sales Negotiator
17 reviews

About Sylvia No description set View full profile
Mark Hordern Mark Hordern
Chief Executive
0 reviews

About Mark No description set View full profile
Maureen McCadden Maureen McCadden
Letting Services Manager
0 reviews

About Maureen No description set View full profile
Jennifer May - upload your photo Jennifer May
1 reviews

About Jennifer No description set View full profile

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Fees

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Last updated at 9:08 AM 04/05/2016 by allAgents

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things donҀ™t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail Ҁ“ which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 9:08 AM 04/05/2016 by allAgents

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