• Maxine Lowe
    Maxine Lowe
  • Colin Bowie
    Colin Bowie
  • Lorraine Law
    Lorraine Law
  • upload your photo
    Sylvia Kerins
  • Mark Hordern
    Mark Hordern
  • Maureen McCadden
    Maureen McCadden
Pacitti Jones combines the property expertise of a successful estate agent with the integrity and professional standards of a law firm to deliver an exceptional property service. Whether you are selling, buying, renting or investing, you can expect from us in-depth market knowledge, professionalism and outstanding service.
Pacitti Jones

96 Kirkintilloch Road Lenzie
East Dumbartonshire
G66 4LQ

0141 775 0005
May 18,2017
Minithumbup
Lorraine Law
Maxine Lowe
By:
May 18,2017
0 people found
this helpful
5 star hassle free service from start to finish living abroad and selling my home in the UK. Simply Amazing...
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Comment on agent fees
good
Was this helpful? Yes
May 10,2017
Minithumbup
Maxine Lowe
Colin Bowie
By:
May 10,2017
0 people found
this helpful
We have recently sold out property in Lenzie through the Lenzie branch. The service we received from start to finish was excellent, very professional. We sold our property within 10 days of being on the market and the team kept us up to date on a daily basis with all enquiries. Thank you Pacitti Jones Lenzie!!!!!!...
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Was this helpful? Yes
May 06,2017
Minithumbup
Maxine Lowe
Sylvia Kerins
By:
May 06,2017
0 people found
this helpful
Dealt with Colin, Maxine, Sylvia and Lorraine and all of them were extremely helpful, knowledgeable and professional. A pleasure to do business with them....
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Comment on agent fees
Excellent
Was this helpful? Yes
May 01,2017
Minithumbup
Maxine Lowe
Colin Bowie
By:
May 01,2017
0 people found
this helpful
Colin, Maxine and the rest of the team were very professional from the initial contact through all stages of the house marketing and selling process. They provided very good advice, were personable and were extremely prompt in responding to any queries that we had. They also updated us with any potential viewings and provided feedback from completed viewings. An excellent service....
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Comment on agent fees
Fees very reasonable.
Was this helpful? Yes
Apr 26,2017
Minithumbup
By:
Apr 26,2017
0 people found
this helpful
An excellent service provided by all the staff in the Lenzie Branch. Communication throughout the sales process was first class and everyone was so helpful and friendly. I would recommend this estate agent to anyone thinking of selling their property in this area....
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Comment on agent fees
Similar to other agents fees.
Was this helpful? Yes
Apr 17,2017
Minithumbup
Maxine Lowe
Sylvia Kerins
By:
Apr 17,2017
0 people found
this helpful
Maxine, Sylvia and Jennifer at Pacitti Jones Lenzie have been a pleasure to deal with. The whole team are friendly, professional and helpful. The sale of our property was very smooth, with great communication through the whole process. I would definitely use Pacitt Jones again and would highly recommend them....
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Was this helpful? Yes
Apr 10,2017
Minithumbup
Maxine Lowe
Sylvia Kerins
By:
Apr 10,2017
0 people found
this helpful
As well as the two members of staff selected I also dealt with Colin, Jennifer and Lorraine. I was very impressed by the friendliness, professionalism and teamwork within the office. I was kept up to date with all of the activity around the sale of the house and the accepted offer was very well managed. What could have been a stressful experience proved to be much smoother than I could have anticipated....
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Comment on agent fees
Not yet received.
Was this helpful? Yes
Apr 05,2017
Minithumbup
Maxine Lowe
Sylvia Kerins
By:
Apr 05,2017
0 people found
this helpful
Absolutely first class service from this estate agent. They kept me fully informed several times per day by phone and email of viewers for my property. They were polite, courteous and professional and I would have no hesitation in recommending them to anyone....
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Was this helpful? Yes
Apr 05,2017
Minithumbup
Maxine Lowe
By:
Apr 05,2017
0 people found
this helpful
Maxine has been a great help and understanding. Keeps you up dated with every step of the way. Thanks Suzanne...
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Comment on agent fees
Ok. Did have cheaper quote off GMPC but local.
Was this helpful? Yes
Apr 05,2017
Minithumbup
Colin Bowie
Maxine Lowe
By:
Apr 05,2017
0 people found
this helpful
Very professional , highly motivated and appear keen to make the move as seamless a transaction as is possible.Always approachable,available and friendly....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 03,2017
Minithumbup
Maxine Lowe
Colin Bowie
By:
Mar 03,2017
1 people found
this helpful
This is the first time I have used PJ for selling, I would definitely use them again. All the team are professional, friendly and informative. Thanks to everyone at Lenzie branch for making the process as smooth as it has been.. Especially Colin for valuation and sales information. Maxine for brilliant advice and negotiation skills (sold within 4 days above home report value), and Karen C for being amazing through whole process. If you are looking for a professional agency you can't go wrong...
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Comment on agent fees
Fee's seemed in line with others..
Was this helpful? Yes
Feb 24,2017
Minithumbup
Maxine Lowe
Sylvia Kerins
By:
Feb 24,2017
0 people found
this helpful
Fabulous team , professional , efficient, friendly, very informative and helpful I couldn't ask for better service they are such a credit to Pacitti. I've been using Pacitti Jones for many years and my experience recently with Maxine and Sylvia have confirmed I have again made the right choice, thank you girls....
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Comment on agent fees
Excellent value
Was this helpful? Yes
Nov 17,2016
Minithumbup
Maxine Lowe
Sylvia Kerins
By:
Nov 17,2016
0 people found
this helpful
It was a pleasure to deal with Maxine, Sylvia & Jennifer at Pacitti Jones Lenzie, they were so helpful and knowledgeable when selling my house. The communication and feedback from viewers was exceptional and I really felt they gave a personal service when I had any queries. Nothing was too much trouble for the and I would not hesitate to recommend them as an estate agent....
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Comment on agent fees
The fees were in line with other agents but the staff in the Lenzie office made all the difference.
Was this helpful? Yes
Nov 16,2016
Minithumbup
Maxine Lowe
Sylvia Kerins
By:
Nov 16,2016
0 people found
this helpful
I was delighted with the service I received from Maxine, Sylvia & Jennifer. They kept me updated daily through email & phone calls whilst I was going through the process of selling my property They always had time for me when I had questions & made a stressful process seem easy....
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Comment on agent fees
Although the fee was more expensive than other quotes I had received I'm glad I decided to give PJ the business as it was worth the money in the long run.
Was this helpful? Yes
Oct 28,2016
Minithumbup
Maxine Lowe
By:
Oct 28,2016
0 people found
this helpful
I recently sold my flat using Pacitti Jones and would highly recommend the team in the Lenzie office. I dealt mainly with Maxine who very efficiently kept me well informed with daily progress updates but I also had great support from Jennifer and Sylvia too. All in all I was very pleased with the service (also including Keith who valued my property and Lorraine who started the ball rolling on the sale) and have given a well deserved 5 stars to all at the Lenzie branch of Pacitti Jones....
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Comment on agent fees
Probably more expensive than I originally thought the cost of selling/buying would be and could definitely have got for cheaper elsewhere, but given the service received I can't complain.
Was this helpful? Yes
Oct 19,2016
Minithumbup
Maxine Lowe
By:
Oct 19,2016
0 people found
this helpful
Many thanks to Pacitti Jones for all there help, especially Maxine Lowe who made the sale of our house go smoothly. Her professionalism was so good, she kept me up to date with everything that was happening and managed to get me a great price for our house. The sale went through quickly and I can't thank her enough for her help. She is a great asset to the company and provided excellent customer service. Thank you....
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Comment on agent fees
Good, fair package, comparable to other agents.
Was this helpful? Yes
Oct 06,2016
Minithumbup
Maxine Lowe
Sylvia Kerins
By:
Oct 06,2016
0 people found
this helpful
Pacitti Jones provided an excellent service when I sold my house in just three weeks. MaxIne, Sylvia and Jennifer gave me good advice and were very approachable and helpful and always kept me up to date with what was going on. I have used them in the past to sell my last house and received an excellent service and I would not hesitate to recommend them when selling a house....
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Comment on agent fees
reasonable fees competitive in the market.
Was this helpful? Yes
Sep 26,2016
Minithumbup
Colin Bowie
Maxine Lowe
By:
Sep 26,2016
0 people found
this helpful
Colin, Maxine and the team at Pacitti Jones, Lenzie were all extremely helpful and efficient throughout the sale of our property. The advice I was given was excellent and Maxine communicated regularly with me to keep me up to date with the progress of the sale. I would not hesitate to recommend them....
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Comment on agent fees
The fees were competitive and seemed very fair for the service received.
Was this helpful? Yes
Sep 24,2016
Minithumbup
Lorraine Law
Colin Bowie
By:
Sep 24,2016
0 people found
this helpful
I would like to say Maxine and all the staff i the Lenzie Branch Have been great and have kept me up to date with my house sale And i would like to thank Nuala in the shawlands branch who helped save me money on a house purchase ....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 19,2016
Minithumbup
Maxine Lowe
Sylvia Kerins
By:
Sep 19,2016
0 people found
this helpful
this is the second time that i have used pacitti Jones.The main reason is their efficiency,and thoroughness in the buying and selling of properties.And equally as important, is the consideration of the staff towards their clients.I have been fully involved in all aspects of my house sale and have been extremely grateful for their assistance....
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Comment on agent fees
the fees are comparable with elsewhere, but the professionalism is far superior.
Was this helpful? Yes
Sep 14,2016
Minithumbup
Maxine Lowe
By:
Sep 14,2016
0 people found
this helpful
Maxine and her team at Lenzie managed to get me 22 viewings and initially 2 (almost identical) offers at the closing date, which I rejected as I felt these were at the low end of the spectrum for a house with the character of mine and I was prepared not to move house in those circumstances. But one offer was later increased substantially to a level close to my target for selling, so I then accepted. Maxine and her team were very efficient indeed dealing with enquiries, viewers and offers. Howeve...
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Comment on agent fees
Fees were very competitive.
Was this helpful? Yes
Sep 12,2016
Minithumbup
Maxine Lowe
Sylvia Kerins
By:
Sep 12,2016
0 people found
this helpful
Recently sold my property with this branch.This is the second time I have used Pacitti Jones they were very helpful from start to finish would highly recommend them....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 07,2016
Minithumbup
Maxine Lowe
By:
Sep 07,2016
0 people found
this helpful
I was pleased with the service ,My contact ,Maxine was very professional and efficient .I was always kept up to speed on any developments . From initial contact through home report,photographer and online schedules I was very happy ..I would use Pacitti again...
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Comment on agent fees
They were value for the percentage I payed
Was this helpful? Yes
Aug 22,2016
Minithumbup
Maxine Lowe
By:
Aug 22,2016
0 people found
this helpful
Maxine was a fantastic help to us while we were selling our house. She was extremely professional and gave us good advice. We had great confidence in Maxine at all times and can't thank her enough for all her hard work....
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Comment on agent fees
We were very pleased with the agents fees, hence why we used Pacitti Jones
Was this helpful? Yes
Jul 22,2016
Minithumbup
Maxine Lowe
Sylvia Kerins
By:
Jul 22,2016
0 people found
this helpful
For some reason or another we always seem to go with PJ in all our 22 years of buying and selling our family homes not that we have had alot. All of the staff from start to finish have been outstanding. Always friendly, even on a saturday when you pop in to sign anything there is service with a big smile. A good bit of banter which i personally love and it feels like I've known them all for years....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 08,2016
Minithumbup
Maxine Lowe
By:
Jul 08,2016
0 people found
this helpful
A very professional service, throughout the sale process we were given regular updates by Maxine. In addition Pacitti Jones offered a number of concessions including a free home report and gardening services, although not utilised we were offered the house/carpet cleaning. Professional friendly service which merits recognition....
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Comment on agent fees
The sales fees were very competative.
Was this helpful? Yes
Jul 08,2016
Minithumbup
Lorraine Law
Sylvia Kerins
By:
Jul 08,2016
0 people found
this helpful
We found all members of staff to be very friendly and cooperative. You should note that the only reason Lorraine did not merit 5 stars was that your website did not allow it!!...
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Comment on agent fees
Much as expected.
Was this helpful? Yes
Jun 23,2016
Minithumbup
Lorraine Law
Maxine Lowe
By:
Jun 23,2016
0 people found
this helpful
We have found Maxine and Lorraine to be very professional, helpful and excellent at giving advise and guidance, which had successfully sold our property and lead us to the purchase of another property. Would highly recommend this branch and staff and would certainly use them again....
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Comment on agent fees
Agents fees is in the normal range.
Was this helpful? Yes
Jun 17,2016
Minithumbup
Maxine Lowe
Colin Bowie
By:
Jun 17,2016
0 people found
this helpful
A truly professional experience from the moment I called the branch to enquire about marketing the property up to this present moment. Maxine kept in touch with me giving me updates as to what stage we where at with the transaction. Maxine is an asset to Pacitti Jones and I would recommend the services of Pacitti Jones for that reason....
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Comment on agent fees
Good.
Was this helpful? Yes
Jun 01,2016
Minithumbup
Lorraine Law
Maxine Lowe
By:
Jun 01,2016
0 people found
this helpful
Both girls have been excellent in keeping us informed as to what has been happening in both our sale and our purchase...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Areas covered
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  • G69
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£75,000
  • Max: Β£675,099

Letting No data



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 32 0 0 0 0 1
Maxine Lowe Maxine Lowe
Branch Manager
38 reviews

About Maxine No description set View full profile
Colin Bowie Colin Bowie
Property Valuation Manager
22 reviews

About Colin Passionate about property. View full profile
Lorraine Law Lorraine Law
New Business Development Manager
6 reviews

About Lorraine Pacitti Jones is the leading Solicitor Estate Agency in Glasgow combining the property expertise of an established and successful estate agent with the professional integrity of a law firm. We kno View full profile
Sylvia Kerins - no image available Sylvia Kerins
Sales Negotiator
13 reviews

About Sylvia No description set View full profile
Mark Hordern Mark Hordern
Chief Executive
0 reviews

About Mark No description set View full profile
Maureen McCadden Maureen McCadden
Letting Services Manager
0 reviews

About Maureen No description set View full profile

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Fees

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Last updated at 9:08 AM 04/05/2016 by allAgents

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things donҀ™t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail Ҁ“ which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 9:08 AM 04/05/2016 by allAgents

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