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    Maxine
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    Colin
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    Lorraine
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    Jennifer
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    Apurve Kaushik
Pacitti Jones combines the property expertise of a successful estate agent with the integrity and professional standards of a law firm to deliver an exceptional property service. Whether you are selling, buying, renting or investing, you can expect from us in-depth market knowledge, professionalism and outstanding service.
Pacitti Jones

96 Kirkintilloch Road Lenzie
East Dumbartonshire
G66 4LQ

0141 775 0005

“L logue...”

Dec 11,2018
Minithumbup
Apurve Kaushik
By: 'Linda'
Dec 11,2018
0 people found
this helpful
The devils to move home after 22 years was not an easy one. Apurve handled our mortgage and insurances in a calm seamless way, taking the stress for us. We can't thank him enough for the high calibration service he provided. We have recommended him ...
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Comment on agent fees
Excellent value
Was this helpful? Yes

“Fantastic service! Would highly recommend!...”

Dec 07,2018
Minithumbup
Apurve Kaushik
By: 'Lesley'
Dec 07,2018
1 people found
this helpful
AK provided me and my husband with a first class service, taking the stress and hassle out of searching for our mortgage and life insurance. He is very knowledgable of the market and went the extra mile for us which we really appreciated. I highly ...
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Was this helpful? Yes

“5* Service...”

Dec 07,2018
Minithumbup
Apurve Kaushik
By: 'Andrew'
Dec 07,2018
1 people found
this helpful
We recently just went through a house purchase and the service we received from AK was outstanding always on hand to offer support and answer any questions. We never had to phone him once any updates he was straight on the phone to us informing ...
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Comment on agent fees
Fees were a great price for the service provided.
Was this helpful? Yes

“First Time Purchase...”

Dec 06,2018
Minithumbup
Apurve Kaushik
By: 'Connor O'Neill'
Dec 06,2018
1 people found
this helpful
AK was extremely helpful throughout the whole of the purchasing process, going above and beyond to achieve the best deal which suited my needs whilst working within my budget. He was very flexible and happy to accommodate meeting after working hours to work around me. ...
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Comment on agent fees
Agents fees were very fair.
Was this helpful? Yes

“Very happy...”

Dec 06,2018
Minithumbup
Apurve Kaushik
By: 'Diane, Kirkintilloch'
Dec 06,2018
1 people found
this helpful
Apurve made the process so much smoother for me - I really didn't have a clue about so many things. From sorting out my mortgage to keeping me on track with all the paperwork, it was the equivalent of an adult comfort blanket!...
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Comment on agent fees
Don't have experience of other fees, but it seemed a reasonable amount.
Was this helpful? Yes

“Sale of property...”

Nov 27,2018
Minithumbup
Maxine
Jennifer
By: 'Alastair M'
Nov 27,2018
0 people found
this helpful
I found both Maxine and Jennifer to be extremely helpful during the period when I was selling my house. They arranged viewing times to meet my personal timetable and kept me fully up to date with feedback and comments from viewers. They were also able ...
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Comment on agent fees
No complaints regarding fees.
Was this helpful? Yes

“Very helpful and understanding...”

Nov 19,2018
Minithumbup
Maxine
By: 'Stuart'
Nov 19,2018
0 people found
this helpful
Maxine was very helpful and very understanding at a very stressful time. With her help we got there in the end....
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Was this helpful? Yes

“Excellent service...”

Nov 19,2018
Minithumbup
Maxine
Jennifer
By: 'J Laidlaw'
Nov 19,2018
0 people found
this helpful
Maxine's help and advice were invaluable to me when I faced the task of selling my brother's house after he passed away. Although I live quite a distance away she gave me so much advice, arranged viewings and kept me updated at all ...
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Was this helpful? Yes

“selling house...”

Aug 26,2018
Minithumbup
Maxine
Jennifer
By: 'Allens'
Aug 26,2018
0 people found
this helpful
We have had helpful ongoing support, very good communication and updates and advice from Maxine and Jennifer at Lenzie. They have been very encouraging through the whole daunting process of selling our property....
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Comment on agent fees
good
Was this helpful? Yes

“Very helpful and very quick to e mail or phone. Good at checking in each day with viewings etch....”

Jul 06,2018
Minithumbup
Maxine
By: 'Lenzie seller'
Jul 06,2018
0 people found
this helpful
Very efficient during a complicated transaction. Quick to respond to phone and e mail queries. Very helpful. Convenient for me being based in Lenzie....
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent...”

Jul 05,2018
Minithumbup
Maxine
Colin
By: 'Campsie'
Jul 05,2018
0 people found
this helpful
I would diffently recommend Pacitti Jones to family and friends,from meeting Colin at the property and getting all the information to going on the market Maxine gave me a update daily. All the staff are lovely really happy I went with them...
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Comment on agent fees
Good
Was this helpful? Yes

“Rolls Royce Service...”

Jul 04,2018
Minithumbup
Jennifer
Maxine
By: 'Lesley'
Jul 04,2018
0 people found
this helpful
Fantastic service from a professional, proactive and experienced team. Jennifer, Maxine and their team (Sylivia and Colin) ensured that the whole process of selling our property was handled smoothly, resulting in a quick (stress free) sale for us. Would highly recommend using the team at ...
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Comment on agent fees
Good
Was this helpful? Yes

“House sale...”

Jul 04,2018
Minithumbup
Maxine
By: 'Kate, Lenzie'
Jul 04,2018
0 people found
this helpful
With the help of Maxine and Sylvia the process ran very smoothly. They gave me regular updates and all verbal information was backed u with clearly worded e-mails. They contacted all viewers for feedback and passed their remarks on to me and such was their ...
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Comment on agent fees
Fees were well worth the expenditure given their hard work.
Was this helpful? Yes

“Sales team review...”

Jun 15,2018
Minithumbup
Maxine
Jennifer
By: 'Linda'
Jun 15,2018
0 people found
this helpful
Maxine's professionalism and calm manner made selling the family home of 22 years much easier than we anticipated. Together with Jennifer we received daily updates which made the whole process seamless. The team at Pacitti Jones deliver a highly professional and efficient service which we ...
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Comment on agent fees
I find the fees to be very reasonable when considering the service we have had. I would not consider some of the cheaper online alternatives given the experience of other family members
Was this helpful? Yes

“Excellent and extremely professional...”

Jun 02,2018
Minithumbup
Maxine
By: '5 Star Service *****'
Jun 02,2018
0 people found
this helpful
Maxine, Sylvia, Colin and Lorraine were fantastic throughout our entire buying and selling process. From advice on how best to approach things to always keeping my wife and I up to date with any developments they have made the process entirely different than what I ...
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Comment on agent fees
Excellent rates.
Was this helpful? Yes

“Excellent!...”

May 18,2018
Minithumbup
Maxine
By: 'Iain'
May 18,2018
0 people found
this helpful
A really fantastic service from start to finish- thank you so much!! Would highly recommend over other agents in Lenzie...
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Comment on agent fees
Good
Was this helpful? Yes

“excellent service...”

May 10,2018
Minithumbup
Maxine
Colin
By: 'Molly'
May 10,2018
0 people found
this helpful
I was delighted with the service from Pacitti jones for my house sale. Big thanks to Maxine, Colin and also Sylvia Jennifer and Lorraine, a great team who were extremely helpful, friendly and very professional, and provided great support and guidance throughout my sale....
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Comment on agent fees
Good
Was this helpful? Yes

“The Lenzie Girls...”

May 03,2018
Minithumbup
Maxine
By: 'O.A.P.'
May 03,2018
0 people found
this helpful
Maxine is very efficient, very knowledgeable and very welcoming. She always takes the time to advise and explain. I felt my property was in safe hands. The Lenzie Girls are a powerful team !...
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Comment on agent fees
marketing costs seem to vary?!?!
Was this helpful? Yes
Feb 19,2018
Minithumbup
Maxine
Colin
By: 'S Cooper'
Feb 19,2018
0 people found
this helpful
We have been absolutely delighted with the level of service we received from Pacitti Jones. They were all very friendly and extremely efficient, especially Maxine, who was in contact with us throughout the whole time. We were always kept informed and nothing was too much ...
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Comment on agent fees
Very good!
Was this helpful? Yes
Feb 15,2018
Minithumbup
Lorraine
Maxine
By: 'Mr. & Mrs. White'
Feb 15,2018
0 people found
this helpful
We would thoroughly recommend Pacitti Jones and in particular Lorraine and Maxine. Their attention to detail is second to none and their ability to put the client at ease is commendable....
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Comment on agent fees
Extremely fair considering the level of service given.
Was this helpful? Yes
Dec 10,2017
Minithumbup
Colin
By: 'R W S Daly'
Dec 10,2017
0 people found
this helpful
Colin- as with Maxine, Sylvia and Jennifer- provided a very friendly, professional and knowledgeable service. He gave excellently advice with regard to value and the whole marketing process....
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Comment on agent fees
An acceptable and fair fee
Was this helpful? Yes
Dec 05,2017
Minithumbup
Colin
Maxine
By: 'Rebecca'
Dec 05,2017
0 people found
this helpful
Both Colin and Maxine were very helpful from start to finish with our sale. Nearing the completion of the sale Maxine went above and beyond to help us secure the final details. She was always available to talk and was friendly and approachable throughout the ...
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Dec 05,2017
Minithumbup
Maxine
By: 'TD'
Dec 05,2017
0 people found
this helpful
Fantastic professional service from Pacitti Jones, photographs for the schedules done to a very high standard, marketing the property on the best outlets and generating good quality leads, property sold in 3 days of being on the market, Maxine made this process fault free from start ...
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Comment on agent fees
Excellent value for money, very competitive & beating other local agents.
Was this helpful? Yes
Dec 03,2017
Minithumbup
Maxine
By: 'Kirsty'
Dec 03,2017
0 people found
this helpful
We cannot commend both Maxine and Sylvia highly enough. They both made our sale process an absolute delight. Thank you....
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Comment on agent fees
Very reasonable for the service provided.
Was this helpful? Yes
Oct 26,2017
Minithumbup
Maxine
By: 'Ms Mckenzie’s PA'
Oct 26,2017
0 people found
this helpful
Maxine and all the team in Lenzie branch were extremely professional throughout the process. They kept us up to date on viewings and viewers feedback on a daily basis, very proactive. They were also very helpful and knowledgeable when it came to offers, in particular ...
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Comment on agent fees
The fees agreed were very competitive, and without any haggling.
Was this helpful? Yes
Oct 02,2017
Minithumbup
Maxine
By: 'SMG'
Oct 02,2017
0 people found
this helpful
Very efficient. Straightforward dealing with Maxine. From beginning to end the procedure ran smoothly and the sale went to schedule Would certainly recommend her....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 15,2017
Minithumbup
Colin
By: 'G and G'
Sep 15,2017
0 people found
this helpful
Polite, friendly, professional service. Maxine obviously knows her business and I was able to let her get on with the marketing and sale of the property with minimal input from us. A pleasure dealing with her....
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Comment on agent fees
Very good. Definitely compared favourably with competitors.
Was this helpful? Yes
Sep 12,2017
Minithumbup
Colin
By: 'J McConnell'
Sep 12,2017
0 people found
this helpful
My experience with PJ Lenzie branch has been fist class. All staff, Jennifer, Sylvia and in particular Colin and Maxine were highly proficient, professional and friendly. Maxines input ensured that the selling experience was painless and relatively short and that the outcome was as expected. ...
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Was this helpful? Yes
Sep 08,2017
Minithumbup
Maxine
Jennifer
By: 'langforda'
Sep 08,2017
2 people found
this helpful
From the very first enquiry with Jennifer May to meeting Colin Bowie at my property to all the detailed negotiations with Maxine Lowe, Pacitti Jones Lenzie have delivered a first class, highly professional service. Everybody I have dealt with have been competent and efficient and ...
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Comment on agent fees
Extremely reasonable and competitive given the quality of the marketing.
Was this helpful? Yes
Sep 02,2017
Minithumbup
Maxine
Colin
By: 'Ian'
Sep 02,2017
0 people found
this helpful
Our main dealings were with Maxine Lowe. Throughout she was pleasant, helpful and very efficient. Colin Bowie made the initial valuation and we ultimately achieved an offer at the higher end of his assessment. Overall, we have been impressed by the level of service provided....
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Comment on agent fees
In line with the norm for this kind of work
Was this helpful? Yes
Areas covered
  • g66
  • G69
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
99% customers were satisfied with fees 96% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £75,000
  • Max: £675,099

Letting No data



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 65 0 2 0 4 1
No image available Maxine
(68)

Staff picture Colin
(33)

Staff picture Lorraine
(7)

No image available Jennifer
(6)

No image available Apurve Kaushik
(14)

Fees

No fees set.

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 9:08 AM 04/05/2016 by allAgents

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