Lenzie, Glasgow, G66
4.9/5, 125 reviews
98% recommended
96% sales valuation accuracy
98% sales fee satisfaction
Pacitti Jones combines the property expertise of a successful estate agent with the integrity and professional standards of a law firm to deliver an exceptional property service.Whether you are selling, buying, renting or investing, you can expect from us in-depth market knowledge, professionalism and outstanding service. show more Pacitti Jones combines the property expertise of a successful estate agent with the integrity and professional standards of a law firm to deliver an exceptional property service.

Whether you are selling, buying, renting or investing, you can expect from us in-depth market knowledge, professionalism and outstanding service.

Opening Hours
Address

Pacitti Jones
96 Kirkintilloch Road
Lenzie,Glasgow
East Dunbartonshire
G66 4LQ
0141 775 0005

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £72,500 £750,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 1 0 107 1 6 0 7 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

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“Excellent service and advice.Made the sale o......”

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Oct 14,2019
Minithumbup
Jennifer
Maxine
By: 'Yasmin'
Oct 14,2019
0 people found
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Excellent service and advice. Made the sale of my property very easy. A very good knowledge of the housing market. Kept me up to date every step of the way....
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“Can’t recommend Pacitti Jones enough!!...”

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Oct 11,2019
Minithumbup
Colin
Maxine
By: 'Anne Martin'
Oct 11,2019
0 people found
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Can’t recommend Pacitti Jones enough!! We’ve had a first class service from our initial telephone call right through. The staff are very experienced, professional and friendly....
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“The last time I sold a house was some 40 year......”

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Oct 10,2019
Minithumbup
Jennifer
Maxine
By: 'robert david'
Oct 10,2019
0 people found
this helpful
The last time I sold a house was some 40 years ago and I didn't know the changes that had been made to the overall system since then. Any concerns I had were quickly resolved by the two staff members in the Lenzie Office They have ...
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“Nothing but praise for the service we receive......”

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Oct 08,2019
Minithumbup
Maxine
Jennifer
By: 'Ronnie McNeish'
Oct 08,2019
0 people found
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Nothing but praise for the service we received from the team in Lenzie. Very attentive, great communication and made me realise why estate agents exist!...
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“Excellent service with great communication...”

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Sep 06,2019
Minithumbup
Maxine
Jennifer
By: 'Stephen Lewis'
Sep 06,2019
1 people found
this helpful
Excellent service with great, pro-active communication throughout, both via telephone and the brilliant website. This meant that we know exactly where we were at any point, number of website views, viewings and viewer feedback....
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“Excellent experience. Good service. Reasonabl......”

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Aug 27,2019
Minithumbup
Maxine
By: 'Colin Grant'
Aug 27,2019
0 people found
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Excellent experience. Good service. Reasonable fees and accomodating to our needs. Maxine was particularly pro-active during our house sale and a pleasure to deal with. I would recommend PJ without issue....
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“My experience as a first time buyer was absolutely smooth ......”

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Aug 20,2019
Minithumbup
Apurve Kaushik
By: 'Dylan'
Aug 20,2019
1 people found
this helpful
My experience as a first time buyer was absolutely smooth sailing with the help from AK. I could contact him anytime of the day with a quick reply. He was very informative with all the options available for myself. I would highly recommend this guy!...
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By: Apurve Kaushik
Aug 20, 2019
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Thank you Dylan. ...

“This is the second time I have sold property ......”

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Aug 14,2019
Minithumbup
Maxine
Jennifer
By: 'Patricia Brady'
Aug 14,2019
0 people found
this helpful
This is the second time I have sold property through Pacitti Jones. The whole process has been dealt with in a very professional and straightforward manner. Staff members are extremely helpful and have kept me up to date in all aspects of the sale. Would ...
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“Excellent customer service from the ladies in......”

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Aug 09,2019
Minithumbup
Jennifer
Maxine
By: 'Teresa Eccles'
Aug 09,2019
0 people found
this helpful
Excellent customer service from the ladies in the Lenzie office. I was provided with all the information I needed and options available. I was constantly kept updated on the progress of our sale of property and the ladies with whom i dealt were very understanding ...
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“I found Pacitti Jones a very good estate Agen......”

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Jul 19,2019
Minithumbup
Maxine
Jennifer
By: 'Gail McLinton'
Jul 19,2019
0 people found
this helpful
I found Pacitti Jones a very good estate Agency Services, the use of the portal was great and kept me up to date with viewing schedule etc. We had some issues but they were resolved quickly with great communication from Maxine, Jennifer and Ruth....
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“We would not hesitate to recommend the team a......”

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Jul 12,2019
Minithumbup
Colin
Maxine
By: 'Richard'
Jul 12,2019
0 people found
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We would not hesitate to recommend the team at Lenzie for their 5 star service from start to finish. Thank you, Colin, Maxine, Jennifer and Lorraine....
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“Highly Recommended...”

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Jul 10,2019
Minithumbup
Lorraine
By: 'Samantha McDougall'
Jul 10,2019
0 people found
this helpful
I would highly recommend Lorraine Law at Pacitti Jones Lenize to anyone looking for a solicitor for their house purchase. Her advice and guidance coupled with her expert knowledge and dedication to secure the best for her clients make her stand head and shoulders above ...
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“Great service...”

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Jun 27,2019
Minithumbup
Maxine
Jennifer
By: 'Michelle McQueen'
Jun 27,2019
0 people found
this helpful
The team at Lenzie are great. They helped us to sell our home. At every stage they kept us informed. The photographs were brilliant and the number of viewers was more than we expected. Colin provided a very competitive fee. I would highly recommend. M ...
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“A stellar service from start to finish. Form ......”

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Jun 21,2019
Minithumbup
Maxine
Colin
By: 'Stewart Reid'
Jun 21,2019
0 people found
this helpful
A stellar service from start to finish. Form my initial contact with Colin Bowie to the daily interactions with Maxine and team I was blown away with their dynamic approach and constant focus on providing a transparent, customer centric service. This is the 2nd time ...
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“Great service...”

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Jun 14,2019
Minithumbup
Maxine
By: 'Great service'
Jun 14,2019
0 people found
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It was a complex sale of my house due to other factors, the team handled it All excellent, thanks for all ur hard work...
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Comment on agent fees
Alright
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“Dunlop Crescent...”

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Jun 13,2019
Minithumbup
Jennifer
Colin
By: 'Christine MacInnes'
Jun 13,2019
0 people found
this helpful
The service we received was very professional and prompt from the initial contact through to offer acceptance. We received excellent communication and updates on a daily basis throughout the week it took to sell our property. In particular we welcomed the ability to have access ...
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Comment on agent fees
Fees were extremely competative and
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“Great service...”

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Jun 12,2019
Minithumbup
Jennifer
By: 'Laura'
Jun 12,2019
0 people found
this helpful
Excellent service from start to finish, great communication, reassurance and fantastic end result. Thank you to Jennifer, Maxine and Colin. Debbie, solicitor was also fantastic and would recommend anyone to use her services. Professional, friendly and reliable. Having a solicitor associated with pacitti jones has ...
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Comment on agent fees
N/A
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“Awesome...So very appreciative of Maxine,Lorraine, Colin and all the people involved in making my sale go through...”

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Jun 07,2019
Minithumbup
Maxine
Lorraine
By: 'Jonathan Gault'
Jun 07,2019
0 people found
this helpful
I am Absolutely delighted with the experience of selling my property with the assistance and diligent actions of Maxine, Lorraine,Colin and the team at Pacitti Jones... Thank you so very much for making a stressful undertaking as streamlined and easy as humanly possible... To ...
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Comment on agent fees
Fees quoted at the beginning of the process were adhered to which I am delighted with.
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“Very efficient and friendly....”

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Jun 06,2019
Minithumbup
Maxine
By: 'Jeanne'
Jun 06,2019
0 people found
this helpful
The survey and marketing were dealt with quickly and efficiently, maxine has excellent negotiating skills and we achieved a quick sale. Would recommend....
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Comment on agent fees
Fees competitive and reasonable.
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“A positive experience...”

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Jun 06,2019
Minithumbup
Maxine
Jennifer
By: 'Lynn'
Jun 06,2019
0 people found
this helpful
Pacitti Jones kept me updated throughout the process and their new app was very useful for viewers names and times. Being a first time seller, Pacitti Jones took me through the selling process step by step and provided advice when required. I would recommend....
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“Understanding...”

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Jun 05,2019
Minithumbup
Jennifer
By: 'Mrs S'
Jun 05,2019
0 people found
this helpful
I found Jennifer to be very knowledgeable, informative and helpful. My situation was probably a bit different to most clients but Jennifer's sympathy and understanding to my requirements made what could have been a stressful situation very bearable....
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Comment on agent fees
Fair
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“Very good service & communication....”

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Jun 05,2019
Minithumbup
Maxine
By: 'Danny S'
Jun 05,2019
0 people found
this helpful
This is the first house transaction in May years, Pacitti Jones have given a very good service, communication has been good and advice has been clear and meaningful...
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Comment on agent fees
Not received the bill yet. Not the cheapest quote but more than satisfied by sale price achieved.
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“Excellent service...”

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Jun 04,2019
Minithumbup
Apurve Kaushik
By: 'Diana and Fraser Black'
Jun 04,2019
1 people found
this helpful
AK provides an excellent service to help us secure a mortgage to enable us to move to our dream home. He was very knowledgeable and highly professional. He was always very quick to respond to any questions and queries via e mail,text or personal ...
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Comment on agent fees
Acceptable
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“Supportive...”

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Jun 04,2019
Minithumbup
Maxine
Jennifer
By: 'Diana Black'
Jun 04,2019
0 people found
this helpful
Pacitti Jones handled our purchase and sale in a very professional manner. Staff were extremely helpful and supportive during the entire process. Thanks...
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Comment on agent fees
Acceptable
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“Excellent throughout the whole process.....”

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May 31,2019
Minithumbup
Maxine
Colin
By: 'Jackson Family'
May 31,2019
0 people found
this helpful
From the initial valuation with Colin I was impressed with what was on offer, he understood the urgency of my sale and was able to pull out all he could to get the property on the market within a few days. Maxine and Jennifer at ...
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Comment on agent fees
Good Fees for what they are able to deliver
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Staff picture Maxine
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Staff picture Colin
(41)
Staff picture Apurve Kaushik
(39)
Staff picture Jennifer
(33)
Staff picture Lorraine
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 9:08 AM 04/05/2016 by allAgents

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Pacitti Jones

Branch - Lenzie, Glasgow, G66