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    Lisa
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    Dougal
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    Margaret McGhee
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    Tracey

Pacitti Jones is a top estate agency in Glasgow. We offer a comprehensive property management service that includes advice on all aspects of selling, purchasing a property and financial service that may arise.

Why live in Glasgow`s West End?

The West End of Glasgow is a highly populated area that appeals to professionals, families and students from around the world. There are numerous leisure activit
Read full description...ies like theatres, museums, art galleries such as Kelvingrove Art Gallery and beautiful calming areas like Botanic Gardens. Life around the West End is very dynamic with trendy bohemian shops, top quality restaurants, bars and cafes filling up every day of the week. Commute from Glasgow`s West End to the City Centre takes a few minutes and there are great road connections to the motorway.

Pacitti Jones

6 Havelock St (off Byres Rd) Glasgow
City of Glasgow
G11 5JA

0141 334 6444
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Properties for Sale
Properties to Rent

“Excellent Service...”

Feb 12,2019
Minithumbup
Dougal
By: 'Gillian'
Feb 12,2019
0 people found
this helpful
I was looking to remortgage to a new lender, I had no experience of this and thought this would be quite a daunting task, however Dougal explained the process very clearly and helped me find a better mortgage deal. He was very helpful and provided ...
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“Excellent service...”

Jan 31,2019
Minithumbup
Dougal
By: 'Karen'
Jan 31,2019
0 people found
this helpful
Dougal took the stress out of the whole process! He offers a wide range of experience and impartial mortgage advice. Excellent service and really easy to approach with any queries....
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“Professional, reassuring expert mortgage advice...”

Jan 11,2019
Minithumbup
Dougal
By: 'Catriona'
Jan 11,2019
0 people found
this helpful
Dougal has helped me with all of my mortgage applications over the last decade – that's at least two changes of home and several remortgages. I'm always impressed with his expertise and professionalism, he knows his job inside out and has a perspective way beyond what ...
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Comment on agent fees
good
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“Highly professional, approachable and top class service from start to finish....”

Jan 09,2019
Minithumbup
Dougal
By: 'Suzanne Ritchie'
Jan 09,2019
0 people found
this helpful
Dougal has assisted my husband and I with our mortgage applications for the past 9 years now. From buying new homes to remortgage applications, his help and advice has been invaluable every time. Dougal helps to make what can be a very stressful time seem effortless. ...
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Comment on agent fees
No fees
Was this helpful? Yes

“Hugely recommended...”

Jan 03,2019
Minithumbup
Dougal
By: 'Lorraine Hosie'
Jan 03,2019
0 people found
this helpful
Dougal has now arranged 2 mortgages for me and I can't recommend him enough. Not only a lovely person, he has found me excellent deals both times with no fee. For my remortgage, this was done entirely over email with no need for a face to ...
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Comment on agent fees
Brilliant. Dougal has never charged me a fee.
Was this helpful? Yes

“Excellent service...”

Dec 14,2018
Minithumbup
Dougal
By: 'Mhairi H'
Dec 14,2018
0 people found
this helpful
I cannot speak highly enough of the service provided by Dougal for advising on my mortgage. He made the whole process very straight forward and was very prompt in responding to any queries that I had. It was reassuring to have someone advising you who ...
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“Very good...”

Dec 06,2018
Minithumbup
Dougal
By: 'Drawg'
Dec 06,2018
0 people found
this helpful
We have used dougal's services twice now and he has always been very helpful with finding a great mortgage....
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Comment on agent fees
no fees
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“Excellent...”

Dec 04,2018
Minithumbup
Dougal
By: 'JacW'
Dec 04,2018
0 people found
this helpful
We first met Dougal in 2016 when we were looking to purchase our first property. Dougal advised us on what our best options were for first time buyers, he was always there to help us when we had queries etc. Our mortgage was up for review 2 ...
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“Great advice...”

Nov 19,2018
Minithumbup
Dougal
By: 'Lauren'
Nov 19,2018
0 people found
this helpful
Dougal was recommended to us by a friend. As first time buyers, Dougal was incredibly helpful and made the whole process easy to understand and stress-free. He found us the best mortgage deal as well as providing advice on home and life insurance. When we ...
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“Amazing mortgage advisor...”

Oct 26,2018
Minithumbup
Dougal
By: 'A.Irvine'
Oct 26,2018
0 people found
this helpful
Dougal has helped us many times with mortgages and he is so helpful and honest. I would recommend him and have to many people who have also been very happy with his service....
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent Service...”

Oct 24,2018
Minithumbup
Dougal
By: 'L Kelly'
Oct 24,2018
0 people found
this helpful
Dougal helped us from day one when we didn't have a clue how much we could get on a mortgage or the process for selling and buying. He put is in touch with the right services and from our first appointment with him the whole ...
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“Excellent Mortgage Advisor...”

Oct 22,2018
Minithumbup
Dougal
By: 'A Natarajan'
Oct 22,2018
0 people found
this helpful
This is the second time we have used the services of Dougal and cannot be happier with his work in finding us a very good deal. As always, a pleasure dealing with him. He is very clear and helpful throughout the process. Cannot thank him ...
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“A great and well-informed service...”

Sep 19,2018
Minithumbup
Dougal
By: 'Neil McDonald'
Sep 19,2018
0 people found
this helpful
Dougal advised my wife and I on our mortgage needs. He is first-class and provided a great, impartial and responsive service that met our needs and gave us a great deal. Dougal has also been a great help when considering options at the end of ...
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Comment on agent fees
Good
Was this helpful? Yes

“Mortgage...”

Sep 14,2018
Minithumbup
Dougal
By: 'Liane'
Sep 14,2018
0 people found
this helpful
Dougal was recommended by a colleague and I would happily recommend him to my own friends. Dougal helped me find a mortgage for my first home and the application itself was a stress-free experience. Everything was explained clearly to me and he worked around a ...
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“Great Service....”

Sep 13,2018
Minithumbup
Dougal
By: 'Rev. Bryce Calder'
Sep 13,2018
0 people found
this helpful
My wife and I visited Dougal to arrange our Mortgage. Dougal provided us with an excellent service. He made everything very clear and understandable. We would definitely recommend Dougal to others....
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“Excellent Advice...”

Sep 06,2018
Minithumbup
Dougal
By: 'Kirsty'
Sep 06,2018
0 people found
this helpful
I have used Dougal a few times over the past 8 years and recommended him to others. He has always been very helpful and given excellent practical advice. He is efficient and easy to deal with and very accommodating. I would highly recommend him to others....
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Comment on agent fees
no fee
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“First Class Service...”

Aug 28,2018
Minithumbup
Dougal
By: 'Michael'
Aug 28,2018
0 people found
this helpful
Dougal came highly recommended from a friend and I would just as happily recommend him to my own friends. Dougal helped me find a mortgage for my first home and he couldn't have made the process more simple. His approachable and relaxed manner took any ...
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Comment on agent fees
No fee.
Was this helpful? Yes

“Excellent Professional Service...”

Aug 14,2018
Minithumbup
Dougal
By: 'Heather&Sean'
Aug 14,2018
0 people found
this helpful
Dougal Robson provided an excellent service for us when we were thinking about getting a mortgage. He explained everything clearly and it was very enjoyable to deal with him. We successfully got a mortgage which we are happy with and have now moved in to ...
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“Job well done...”

Aug 08,2018
Minithumbup
Lisa
Keith
By: 'J&C'
Aug 08,2018
0 people found
this helpful
Keith and Lisa were our main contacts who dealt professionally, efficiently and very successfully with selling our home. We were pleased to accept an offer only one week after our property went up for sale, with numerous viewers in that time. Very pleasant to work ...
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Comment on agent fees
Within the normal range.
Was this helpful? Yes

“Mortgage brokerage...”

Aug 07,2018
Minithumbup
Dougal
By: 'Graeme Anderson'
Aug 07,2018
0 people found
this helpful
Dougal got us out of a hole. Having seen a property we really liked, three separate calls to nationwide resulted in the same deadpan "computer says no" result. Dougal applied logic and his experience - the end result was we got the house we really ...
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“Excellent Service...”

Jul 24,2018
Minithumbup
Lisa
Keith
By: 'Ms Kaur'
Jul 24,2018
0 people found
this helpful
Service has been great since the day I shook Keith's hand. Was kept well informed daily by Lisa and she answered all my queries efficiently. Definitely recommend Pacitti Jones. Thanks....
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Comment on agent fees
Reasonable.
Was this helpful? Yes

“Friendly and helpful...”

Jul 06,2018
Minithumbup
Dougal
By: 'Emily'
Jul 06,2018
0 people found
this helpful
Dougal was very friendly and helpful, and was able to find the right mortgage for us. He met with us promptly, kept us informed of what was going on, and was able to answer all our questions. We'll definitely recommend him to friends....
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Was this helpful? Yes

“Dougal Robson...”

Jun 25,2018
Minithumbup
Dougal
By: 'P_Lovatt'
Jun 25,2018
0 people found
this helpful
We can't recommend Dougal highly enough! Dougal has helped us organise our mortgage four times over the last twelve years. He is very reliable and extremely well organised - not only has he sorted out the practicalities, but he has also provided excellent advice regarding ...
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Was this helpful? Yes

“Mortgage Application...”

Jun 14,2018
Minithumbup
Dougal
By: 'Craig'
Jun 14,2018
0 people found
this helpful
Excellent service, sorted out original mortgage and then a review same day with no issues, very clear & concise and easy to deal with....
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Comment on agent fees
n/a
Was this helpful? Yes

“Good service from PJ...”

May 31,2018
Minithumbup
Tracey
Dougal
By: 'Quan'
May 31,2018
0 people found
this helpful
Both Tracey and Dougal are the really nice people. They made lots of efforts to help me to buy my house....
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“Fantastic service from Tracey and Dougal...”

May 30,2018
Minithumbup
Dougal
Tracey
By: 'Jo'
May 30,2018
0 people found
this helpful
Both Tracey and Dougal have been incredibly helpful in assisting me to buy my property. Patient, communicative and friendly. Highly recommend PJ to anyone....
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“Friendly and efficient...”

May 03,2018
Minithumbup
Lisa
By: 'G Anderson'
May 03,2018
0 people found
this helpful
Attentive service received from Lisa. Good level of communication maintained throughout. Also good communication between PJ staff ensured there was continuity in service from the whole office....
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“Fantastic help...”

Apr 07,2018
Minithumbup
Dougal
By: 'Caroline'
Apr 07,2018
1 people found
this helpful
Dougal could not have been more helpful as we had a tricky Mortgage to sort. Nothing was a problem and his knowledge of the mortgage market was excellent as was his advice....
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Comment on agent fees
He does not have fees which is great.
Was this helpful? Yes
Areas covered
  • G11
  • G3
  • G4
  • G63
  • G12
  • G15
  • G2
  • G61
  • G14
  • G13
  • G1
  • G20
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
99% customers were satisfied with fees 89% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £85,000
  • Max: £325,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 1 0 49 0 5 0 25 2
Staff picture Lisa
(33)

Staff picture Dougal
(32)

No image available Margaret McGhee
(9)

Staff picture Tracey
(7)

Fees

No fees set.

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 9:07 AM 04/05/2016 by allAgents

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