• Lisa McParland
    Lisa McParland
  • Lynnette Muldoon
    Lynnette Muldoon
  • Mark Hordern
    Mark Hordern
  • Susan Bell
    Susan Bell
  • Dougal Robson
    Dougal Robson
  • Maureen McCadden
    Maureen McCadden
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    Margaret McGhee
  • claim your profile
    Tracey Bailey
  • claim your profile
    Gilllian Neil
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    Lynnette Muldoon
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    Jamie Gillespie
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    Jamie Gillespie
Pacitti Jones combines the property expertise of a successful estate agent with the integrity and professional standards of a law firm to deliver an exceptional property service. Whether you are selling, buying, renting or investing, you can expect from us in-depth market knowledge, professionalism and outstanding service.
Pacitti Jones

6 Havelock St (off Byres Rd) Glasgow
City of Glasgow
G11 5JA

0141 334 6444
Apr 22,2017
Minithumbup
Lisa McParland
Margaret McGhee
By:
Apr 22,2017
Featured Review
0 people found
this helpful
Lisa was extremely prompt on the follow up with myself and the potential buyers. I personally found Lisa to be friendly, helpful, polite and professional. Margaret in the West end office is also lovely to deal with, very helpful and professional....
read full review
Comment on agent fees
Fee was acceptable.
Was this helpful? Yes
Mar 28,2017
Minithumbup
Lynnette Muldoon
Jamie Gillespie
By:
Mar 28,2017
Featured Review
0 people found
this helpful
Fantastic service from Lynette and Jamie. Selling a house can be stressful and the team took that away. Regular updates and great advice combined with a professional, efficient and experienced service. Thanks for making it easy guys :=)...
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Comment on agent fees
Good fees
Was this helpful? Yes
Mar 21,2017
Minithumbup
Lisa McParland
Lynnette Muldoon
By:
Mar 21,2017
Featured Review
0 people found
this helpful
Pacitti Jones not only provided an incredibly efficient and friendly service, but they secured a fantastic price for my property. They were on hand to advice and guide me through the whole process, and provided the best customer service I have ever received from any estate agent. I cannot recommend Pacitti Jones enough and would now not use anyone else when buying or selling in the West end of Glasgow....
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Comment on agent fees
Worth every penny!
Was this helpful? Yes
Mar 17,2017
Minithumbup
Lisa McParland
Jamie Gillespie
By:
Mar 17,2017
Featured Review
0 people found
this helpful
Overall, fantastic service - Lisa in particular did a superb job and her speed of response with all aspects of the process was excellent. She was great at keeping me informed at every stage. I also received positive feedback on Lisa personally from one of the viewers. Perhaps once or twice at the very beginning of the process I had to chase for one or two pieces of paperwork, but from then on the service was excellent. As I say, overall a fantastic service....
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Comment on agent fees
Fees were reasonable and although not the cheapest versus competitors I would say good value for money given the service.
Was this helpful? Yes
Mar 13,2017
Minithumbup
Lynnette Muldoon
Jamie Gillespie
By:
Mar 13,2017
Featured Review
0 people found
this helpful
I recently sold my flat in Glasgow West End. The process from start to finish was professionally handled by Pacitti Jones. The deadlines set by the agent themself were always met. My property was on the market within a week of my valuation meeting with Jamie. I was kept fully updated from the moment the property hit the market to point of sale, which, in fact, was one week later! Pacitti Jones secured 7 viewings within this time and I was provided with feedback consistently one day after each vi...
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Comment on agent fees
Very competitive. In fact, this was the lowest fee package offered out of all the agents with whom I met and the service provided was outstanding.
Was this helpful? Yes
Mar 07,2017
Minithumbup
Susan Bell
By:
Mar 07,2017
0 people found
this helpful
We live in Edinburgh and recently used Pacitti Jones (West End) to sell a flat in Yorkhill and the service from start to finish was first-class. Susan Bell was our main contact/negotiator and her knowledge and professionalism was instrumental in obtaining an extremely quick and successful sale. Susan was in regular contact and kept us informed every step of the way, thus ensuring a stress-free experience. Her friendly and helpful manner was much appreciated. Thanks also to Jamie Gillespie, L...
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Comment on agent fees
Good. Very competitive rates compared to other quotes we received.
Was this helpful? Yes
Jan 27,2017
Minithumbup
Susan Bell
By:
Jan 27,2017
0 people found
this helpful
Staff members has been very helpful throughout the selling process. We were kept up to date at all times. Impressed by her professional and friendly manner....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 27,2017
Minithumbup
Susan Bell
Lisa McParland
By:
Jan 27,2017
0 people found
this helpful
Susan, Lisa and Margaret have been efficient, personable and professional throughout every step of the process of selling our property. We are so impressed with the efficiency at every stage of the sale and also the continual contact and progress updates....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 22,2016
Minithumbup
Lisa McParland
Dougal Robson
By:
Dec 22,2016
0 people found
this helpful
My wife and I have dealt with various members of staff from PJ, including Lisa, Dougal, Jamie, Tracey and Nuala. We have found them all to be very honest, helpful and professional throughout the entire buying and selling process....
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Comment on agent fees
Most competitive of the 3 we spoke to
Was this helpful? Yes
Dec 18,2016
Minithumbup
By:
Dec 18,2016
0 people found
this helpful
Pacitti Jones have been very professional throughout the process of selling our flat and purchasing a new build property, they have assisted us significantly....
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Was this helpful? Yes
Dec 02,2016
Minithumbup
Susan Bell
By:
Dec 02,2016
0 people found
this helpful
Susan was on the ball and extremely helpful, keeping me up to date with every step of the sales process. This is the second time I've sold a property with Pacitti Jones and I wouldn't hesitate to recommend them to others. Thanks a lot...
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Comment on agent fees
Extremely fair for the work done to market and sell the property
Was this helpful? Yes
Nov 30,2016
Minithumbup
Margaret McGhee
Tracey Bailey
By:
Nov 30,2016
1 people found
this helpful
My wife and I are both extremely pleased we appointed Pacitti Jones for our house sale, as well as the subsequent conveyancing work for both our house sale and purchase. A quick sale at higher than home report value allowed us to seamlessly move into our dream home. All staff concerned with our transaction were friendly, informative, knowledgeable, very positive and extremely professional throughout. They were always easy to get a hold of and kept us up to date as things progressed. I would ...
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Comment on agent fees
Seemed a fair price for the work concerned.
Was this helpful? Yes
Nov 29,2016
Minithumbup
Lisa McParland
Susan Bell
By:
Nov 29,2016
0 people found
this helpful
We had good service from our initial enquiry onwards. We had good selling advice, including pricing and were kept fully up to date at all times. Lisa and all staff we spoke to were knowledgeable and helpful....
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Comment on agent fees
Fees were reasonable in comparison with others in the area.
Was this helpful? Yes
Nov 18,2016
Minithumbup
By:
Nov 18,2016
0 people found
this helpful
Professional, efficient, job done. The team offered informed analysis of current market conditions. There was a steady flow of viewers to my flat and their comments - passed on concisely and quickly - created a body of knowledge which led to the right adjustment being made in price - and a sale....
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Comment on agent fees
Happy with fees
Was this helpful? Yes
Nov 10,2016
Minithumbup
Susan Bell
By:
Nov 10,2016
0 people found
this helpful
Susan gave me practical and knowedgeable advice to help with the sale of my home. Susan followed through on all agreed actions. I feel she was competent, professional and friendly....
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Comment on agent fees
Same fees as everyone else
Was this helpful? Yes
Nov 08,2016
Minithumbup
Lisa McParland
By:
Nov 08,2016
0 people found
this helpful
No issues. Lisa was prompt with her feedback and the whole process was relatively painless and hassle free with the property selling within 5 days. Jim Livingstone....
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Comment on agent fees
Par for the course
Was this helpful? Yes
Oct 21,2016
Minithumbup
Dougal Robson
By:
Oct 21,2016
0 people found
this helpful
Fantastic service. It was a pleasure dealing with Dougal. He was clear, helpful and able to meet us at short notice and sorted out a Mortgage offer in a question of days! We are new to Scotland and have been very impressed with how things have worked out. Would definitely recommend using Dougal's services if you need a mortgage....
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 14,2016
Minithumbup
Dougal Robson
By:
Oct 14,2016
0 people found
this helpful
I have been using Dougal as my mortgage advisor for over 10 years. He has always been very helpful. He is quick to respond to emails and is great at explain things in lay man's terms. Would recommend Dougal without a doubt....
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Comment on agent fees
N/A
Was this helpful? Yes
Oct 13,2016
Minithumbup
Dougal Robson
By:
Oct 13,2016
0 people found
this helpful
I always get advice from Dougal Robson, Mortgage Service Manager, as he not only finds me the best mortgage for me, but he keeps the process simple and easy to understand....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 11,2016
Minithumbup
Lisa McParland
By:
Oct 11,2016
0 people found
this helpful
Lisa was great to work with. Very professional in arranging potential viewings and would endeavour to get feedback from all viewers. She would always keep me Up to date with progress throughout the process of sale. Would highly recommend and will use again....
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Comment on agent fees
Very good
Was this helpful? Yes
Sep 26,2016
Minithumbup
By:
Sep 26,2016
0 people found
this helpful
The service has been faultless. Everything was done very promptly and the staff with whom I dealt were helpful and friendly. I have been kept fully advised at every stage....
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Was this helpful? Yes
Aug 30,2016
Minithumbup
Lisa McParland
By:
Aug 30,2016
0 people found
this helpful
A very professional and friendly service. I was kept fully informed of viewings and the viewer's feedback. I was also offered excellent advice throughout the process. I strongly recommend Pacitti Jones and thank the team, and in particular Lisa McParland, for their help in selling my flat....
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Was this helpful? Yes
Aug 15,2016
Minithumbup
Susan Bell
By:
Aug 15,2016
0 people found
this helpful
Great service from Susan and the Pacitti Jones team. Clear communication and kept informed every step of the way. Felt like honest, personal service. I asked for a quick sale and the team did not disappoint. All aspects delivered as promised....
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Comment on agent fees
Fees were competitive. Comparable to other quotes received.
Was this helpful? Yes
Aug 12,2016
Minithumbup
Susan Bell
Lisa McParland
By:
Aug 12,2016
0 people found
this helpful
A very professional service and staff mentioned were extremely informative and helpful throughout the process of selling my property. I was kept up to date throughout the process and I was made to feel at ease....
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Comment on agent fees
Reasonable in today's market.
Was this helpful? Yes
Jul 27,2016
Minithumbup
Lisa McParland
By:
Jul 27,2016
0 people found
this helpful
Lisa was very helpful and friendly throughout the entire process of selling our flat. As first time sellers, she explained the process very clearly and was always available to deal with any questions or concerns we may have. Viewings were scheduled quickly and she provided feedback from viewers quickly whenever it was received. Lisa also provided a weekly update on our property and was helpful in making suggestions on how we might sell the flat more quickly. Overall I would highly recommend this...
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Was this helpful? Yes
Jul 08,2016
Minithumbup
Lisa McParland
By:
Jul 08,2016
0 people found
this helpful
We had good communication from Lisa regarding viewings from our property. Even after we accepted an offer she gave us lots of help and advice....
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Comment on agent fees
good
Was this helpful? Yes
Jul 04,2016
Minithumbup
Susan Bell
Susan Bell
By:
Jul 04,2016
0 people found
this helpful
After efficiently dealing with a valuation then arranging the Home Report and agreeing the terms of the sales schedule (various members of staff involved throughout these pre-market stages), Susan was allocated our sale and efficiently dealt with matters from exposing the property to the market until an acceptable offer was received only 12 days later. We have been very pleased with the service provided and would not hesitate recommending the sales team at Pacitti Jones. Thank you...
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Comment on agent fees
Willing to negotiate on sales commission - we agreed a fixed price which was very good.
Was this helpful? Yes
Jul 01,2016
Minithumbup
Susan Bell
By:
Jul 01,2016
0 people found
this helpful
Susan is very friendly and extremely helpful through the whole process of marketing the flat to obtaining us an offer which we accepted. We were impressed by her enthusiasm in regards getting the best price for our property....
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Comment on agent fees
Fees seem to be standard within the industry
Was this helpful? Yes
May 09,2016
Minithumbup
Lisa McParland
By:
May 09,2016
0 people found
this helpful
Lisa was very professional and always available to assist. We were pleased with the level of service we received and would recommend this agent....
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Was this helpful? Yes
May 06,2016
Minithumbup
By:
May 06,2016
0 people found
this helpful
We found all staff at Pacitti Jones to be Professional, knowledgable, helpful and friendly at all times, we cannot thank them all enough for taking the stress out of buying and selling! Thanks everyone for an excellent job....
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Comment on agent fees
Good
Was this helpful? Yes
May 03,2016
Minithumbup
Susan Bell
Lisa McParland
By:
May 03,2016
0 people found
this helpful
After some slight initial hiccups regarding photos and floorplan both in the brochure and as it went online, the sale went very well. Susan kept me informed throughout and Lisa, Margaret and Moya were all great in liaising with me on viewers appointments. This was my third sale through Pacitti Jones, and I've been a satisfied seller every time....
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Comment on agent fees
Fair and competitive
Was this helpful? Yes
May 03,2016
Minithumbup
Susan Bell
By:
May 03,2016
0 people found
this helpful
Susan was excellent in assisting me though my first sale. Anything I needed or asked for, she made sure it was done asap. Very good with progress updates via telephone and email. Very easy to talk to and had good knowledge of the current market....
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Was this helpful? Yes
Apr 27,2016
Minithumbdown
By:
Apr 27,2016
0 people found
this helpful
I have never encountered a selling agent before, who is actively trying to discourage competition from prospective buyers, but this is what appears to be the case based on my recent experience. After much debate and a long wait to arrange a viewing that suited THEM rather than me, I finally made arrangements to view a property immediately after another interested party. However, after going out of my way to meet the time that suited them, the selling agent left before our scheduled appointment...
read full review
Was this helpful? Yes
By: Mark Hordern
Apr 27, 2016
View all comments (1)
Whatviewing, thank you for your comment and I'm sorry you were unhappy with the service we provided. I have reviewed what happened here and I am surprised that you did not meet my colleague who was welcoming viewers on this occasion. As I understand it, we had offered an appointment at 7.45pm along with another viewer. You asked for a separate viewing and we agreed a later appointment with you at 8.00pm on the same evening. We know for certain that the viewing scheduled for 7.45pm went ahe ...
Areas covered
  • G11
  • G3
  • G4
  • G63
  • G12
  • G15
  • G2
  • G61
  • G14
  • G13
  • G1
  • G20
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£85,000
  • Max: Β£325,000

Letting No data



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 1 0 28 0 0 0 3 1
Lisa McParland Lisa McParland
Sales Negotiator
14 reviews

About Lisa No description set View full profile
Lynnette Muldoon Lynnette Muldoon
Negotiator
6 reviews

About Lynnette No description set View full profile
Mark Hordern Mark Hordern
Chief Executive
0 reviews

About Mark No description set View full profile
Susan Bell Susan Bell
Sales Negotiator
13 reviews

About Susan No description set View full profile
Dougal Robson Dougal Robson
4 reviews

About Dougal No description set View full profile
Maureen McCadden Maureen McCadden
Letting Services Manager
0 reviews

About Maureen No description set View full profile
Margaret McGhee - upload your photo Margaret McGhee
2 reviews

About Margaret No description set View full profile
Tracey Bailey Tracey Bailey
1 reviews

About Tracey No description set View full profile
Gilllian Neil Gilllian Neil
Lettings Co-ordinator
0 reviews

About Gilllian No description set View full profile
Lynnette Muldoon Lynnette Muldoon
2 reviews

About Lynnette No description set View full profile
Jamie Gillespie Jamie Gillespie
3 reviews

About Jamie No description set View full profile
Jamie Gillespie Jamie Gillespie
Area Manager - West End
0 reviews

About Jamie No description set View full profile

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Fees

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Last updated at 9:07 AM 04/05/2016 by allAgents

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things donҀ™t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail Ҁ“ which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 9:07 AM 04/05/2016 by allAgents

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