• Lisa McParland
    Lisa McParland
  • Lynnette Muldoon
    Lynnette Muldoon
  • Mark Hordern
    Mark Hordern
  • Dougal Robson
    Dougal Robson
  • Maureen McCadden
    Maureen McCadden
  • Tracey Bailey
    Tracey Bailey
  • Gilllian Neil
    Gilllian Neil
  • claim your profile
    Keith Rarity
  • claim your profile
    Rosslyn Lithgow
Pacitti Jones combines the property expertise of a successful estate agent with the integrity and professional standards of a law firm to deliver an exceptional property service. Whether you are selling, buying, renting or investing, you can expect from us in-depth market knowledge, professionalism and outstanding service.
Pacitti Jones

6 Havelock St (off Byres Rd) Glasgow
City of Glasgow
G11 5JA

0141 334 6444
Dec 09,2017
Minithumbup
Tracey Bailey
By: 'noname'
Dec 09,2017
0 people found
this helpful
Extremely knowledgeable about the local market and predicted the prices that would be achieved at closing dates with unerring accuracy. Excellent communication throughout - we always felt like Tracey had time to talk through things with us, and she returned calls very promptly. Always cheerful and encouraging, we had every confidence we were in good hands throughout. When we finally found the right property Tracey's brutal negotiating skills ensured we achieved a fantastic price....
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Comment on agent fees
Worth every penny, especially given the saving achieved on the eventual purchase price
Was this helpful? Yes
Nov 24,2017
Minithumbup
Lisa McParland
Tracey Bailey
By: 'Sonia'
Nov 24,2017
0 people found
this helpful
Pacitti Jones have been incredibly helpful and efficient throughout the entire sales and purchasing process. Lisa and Tracey were both excellent at keeping us updated with what was happening and were honest and transparent at every step of the process. The local knowledge of the entire team, including Keith and Nula, was really valuable and we felt safe and confident with the team throughout. Thanks!...
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Comment on agent fees
very reasonable given the good quality of the service provided.
Was this helpful? Yes
Nov 14,2017
Minithumbup
Lisa McParland
By: 'S'
Nov 14,2017
0 people found
this helpful
I would wholeheartedly recommend using this company for your estate agency needs. Tracey and Lisa could not have been more helpful. They were completely dedicated, organised and communicative throughout. ( I would like to make it clear that this 5 star review is only for the service that I received from the estate agents. I would not give Pacitti Jones conveyancers/solicitors the same rating.)...
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Comment on agent fees
The fees are comparable to that of the average estate agent.
Was this helpful? Yes
Oct 20,2017
Minithumbup
Lisa McParland
By: 'Emma'
Oct 20,2017
0 people found
this helpful
It took a while for our house to sell due to the market not being great but Lisa was absolutely great the whole way through. She advised us and helped with all questions and did everything she could to help us get our sale. Thank you Lisa....
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Was this helpful? Yes
Sep 29,2017
Minithumbup
Lisa McParland
By: 'Chris'
Sep 29,2017
0 people found
this helpful
The agent was really pro-active and kept me abreast of any developments with regards viewings and scheduling keeping me informed along the way. The agent also offered great advice with regards setting the offers over price and when I should put the flat to a close. Even before I had received any offers, I was already recommending Pacitti-Jones to people....
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Comment on agent fees
good
Was this helpful? Yes
Sep 18,2017
Minithumbdown
By: 'Samuel'
Sep 18,2017
0 people found
this helpful
The least said, the better of my interactions and experience with pacitti jones, totally unprofessional, staff lack inadequate training and very racist. I won't recommend them to anyone. My whole ordeal started when my spouse went to check on a flat, the agent was okay with her decision to rent. I was asked to fill an application. Even after providing 3 months bank statements from 2 accounts with a turnover of over $25,000 with a copy of my business registration. I was still asked how I can affo...
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Was this helpful? Yes
By: Mark Hordern
Sep 19, 2017
View all comments (1)
Samuel I understand your disappointment that the landlord instructed us not to proceed further with your application for the tenancy. We are duty bound to act in the best interests of our client, the landlord, and also to act on their instructions. Given that you were arriving from overseas and had no evidence of employment in the UK, it was unlikely that you would meet our referencing agency's criteria. In order for your application to proceed further our client advised that they would agre ...
Sep 04,2017
Minithumbup
Lisa McParland
Tracey Bailey
By: 'John McDougall'
Sep 04,2017
0 people found
this helpful
As estate agents, Pacitti Jones were excellent, giving us clear advice from the beginning, always answering our queries and keeping us up to date on the progress of the sale....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 09,2017
Minithumbup
Lisa McParland
By: 'Paul Andrew'
Aug 09,2017
0 people found
this helpful
Very helpful and informative staff. Good service at competitive prices. Would recommend this estate agent to anyone. Were able to maximise the value of my property....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 09,2017
Minithumbup
Lisa McParland
By: 'Ann'
Aug 09,2017
0 people found
this helpful
Very pleasant, helpful and reliable person to deal with. I was kept informed of progress regularly. The photographer was also very pleasant to deal with....
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Was this helpful? Yes
Jul 14,2017
Minithumbup
Lisa McParland
Lynnette Muldoon
By: 'Anne a happy customer'
Jul 14,2017
0 people found
this helpful
Lisa and her team kept me up to date with all information,marketed my property exelently,very pleasant and experienced staff,customer service was first class...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 12,2017
Minithumbup
Lisa McParland
Lynnette Muldoon
By: 'Rona'
Jul 12,2017
0 people found
this helpful
I found Lisa and Lynette very helpful and efficient. They kept us up to date and always made themselves available to discuss any queries....
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Comment on agent fees
Found the fees to be comparable to other agencies.
Was this helpful? Yes
Jul 01,2017
Minithumbup
Lisa McParland
By: 'Alex'
Jul 01,2017
0 people found
this helpful
My experience with Pacitti Jones was very positive. I obtained quotes and valuations from other agents but decided to go with pacitti jones as they had recent experience if selling in the area, advertised on all the relevant websites rather than just some. Keith Rarity visited our property and provided a favourable valuation and a stepped fee structure was proposed which i felt gavr the agent incentive to achieve a higher sale price. The final sale price exceeded the home report value by 10k, wh...
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Comment on agent fees
The agents fees were around the average when compared to other high street agents in the area. Significantly cheaper than some if the bigger national chains and slightly more expensive than some if the smaller local firms.
Was this helpful? Yes
Jun 06,2017
Minithumbup
Lisa McParland
By: 'Excellent service'
Jun 06,2017
0 people found
this helpful
Excellent service from start to finish. Lisa provided clear guidance and advice on the sale and was extremely responsive at all times. Advice regarding the pricing of the property was valued and we were delighted to sell the property within a week....
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Was this helpful? Yes
May 25,2017
Minithumbup
Lisa McParland
By: 'Ron bernard'
May 25,2017
0 people found
this helpful
I found Lisa to be very professional and friendly in her approach to all aspect of the house sale She listened to my requests and gave me advise when required in a very professional way I could not have a better experience all stress was taken away and everything was acted upon with my interests in mind A great jog done Ron Bernard thanks...
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Comment on agent fees
Fees are in line with market prices
Was this helpful? Yes
May 04,2017
Minithumbup
Lynnette Muldoon
By: 'P Duffy'
May 04,2017
1 people found
this helpful
Lynette, Jamie and Keith made selling easy. Very professional and helpful. From the start we were guided on how to present the flat and how to set the offers over price. A lot of interest was generated and we achieved a good price. If I ever needed to buy or sell in Glasgow I would go back to Pacitti Jones....
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Comment on agent fees
Fine
Was this helpful? Yes
Apr 22,2017
Minithumbup
Lisa McParland
Margaret McGhee
By: 'Angela Sharkey'
Apr 22,2017
0 people found
this helpful
Lisa was extremely prompt on the follow up with myself and the potential buyers. I personally found Lisa to be friendly, helpful, polite and professional. Margaret in the West end office is also lovely to deal with, very helpful and professional....
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Comment on agent fees
Fee was acceptable.
Was this helpful? Yes
Mar 28,2017
Minithumbup
By: 'Dane'
Mar 28,2017
0 people found
this helpful
Fantastic service from Lynette and Jamie. Selling a house can be stressful and the team took that away. Regular updates and great advice combined with a professional, efficient and experienced service. Thanks for making it easy guys :=)...
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Comment on agent fees
Good fees
Was this helpful? Yes
Mar 21,2017
Minithumbup
Lisa McParland
Lynnette Muldoon
By: 'Marie McGovern'
Mar 21,2017
0 people found
this helpful
Pacitti Jones not only provided an incredibly efficient and friendly service, but they secured a fantastic price for my property. They were on hand to advice and guide me through the whole process, and provided the best customer service I have ever received from any estate agent. I cannot recommend Pacitti Jones enough and would now not use anyone else when buying or selling in the West end of Glasgow....
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Comment on agent fees
Worth every penny!
Was this helpful? Yes
Mar 17,2017
Minithumbup
Lisa McParland
By: 'Seller in Glasgow West End'
Mar 17,2017
0 people found
this helpful
Overall, fantastic service - Lisa in particular did a superb job and her speed of response with all aspects of the process was excellent. She was great at keeping me informed at every stage. I also received positive feedback on Lisa personally from one of the viewers. Perhaps once or twice at the very beginning of the process I had to chase for one or two pieces of paperwork, but from then on the service was excellent. As I say, overall a fantastic service....
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Comment on agent fees
Fees were reasonable and although not the cheapest versus competitors I would say good value for money given the service.
Was this helpful? Yes
Mar 13,2017
Minithumbup
By: 'Highly professional service & fantastic value'
Mar 13,2017
0 people found
this helpful
I recently sold my flat in Glasgow West End. The process from start to finish was professionally handled by Pacitti Jones. The deadlines set by the agent themself were always met. My property was on the market within a week of my valuation meeting with Jamie. I was kept fully updated from the moment the property hit the market to point of sale, which, in fact, was one week later! Pacitti Jones secured 7 viewings within this time and I was provided with feedback consistently one day after each vi...
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Comment on agent fees
Very competitive. In fact, this was the lowest fee package offered out of all the agents with whom I met and the service provided was outstanding.
Was this helpful? Yes
Mar 07,2017
Minithumbup
By: 'Finnie'
Mar 07,2017
0 people found
this helpful
We live in Edinburgh and recently used Pacitti Jones (West End) to sell a flat in Yorkhill and the service from start to finish was first-class. Susan Bell was our main contact/negotiator and her knowledge and professionalism was instrumental in obtaining an extremely quick and successful sale. Susan was in regular contact and kept us informed every step of the way, thus ensuring a stress-free experience. Her friendly and helpful manner was much appreciated. Thanks also to Jamie Gillespie, L...
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Comment on agent fees
Good. Very competitive rates compared to other quotes we received.
Was this helpful? Yes
Jan 27,2017
Minithumbup
By: 'Macie'
Jan 27,2017
0 people found
this helpful
Staff members has been very helpful throughout the selling process. We were kept up to date at all times. Impressed by her professional and friendly manner....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 27,2017
Minithumbup
Lisa McParland
By: 'MacDonald140'
Jan 27,2017
0 people found
this helpful
Susan, Lisa and Margaret have been efficient, personable and professional throughout every step of the process of selling our property. We are so impressed with the efficiency at every stage of the sale and also the continual contact and progress updates....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 22,2016
Minithumbup
Lisa McParland
Dougal Robson
By: 'Mikey Allan'
Dec 22,2016
0 people found
this helpful
My wife and I have dealt with various members of staff from PJ, including Lisa, Dougal, Jamie, Tracey and Nuala. We have found them all to be very honest, helpful and professional throughout the entire buying and selling process....
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Comment on agent fees
Most competitive of the 3 we spoke to
Was this helpful? Yes
Dec 18,2016
Minithumbup
By: 'Andrew Greig'
Dec 18,2016
0 people found
this helpful
Pacitti Jones have been very professional throughout the process of selling our flat and purchasing a new build property, they have assisted us significantly....
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Was this helpful? Yes
Dec 02,2016
Minithumbup
By: 'Ian McColm'
Dec 02,2016
0 people found
this helpful
Susan was on the ball and extremely helpful, keeping me up to date with every step of the sales process. This is the second time I've sold a property with Pacitti Jones and I wouldn't hesitate to recommend them to others. Thanks a lot...
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Comment on agent fees
Extremely fair for the work done to market and sell the property
Was this helpful? Yes
Nov 30,2016
Minithumbup
Margaret McGhee
Tracey Bailey
By: 'Gerry'
Nov 30,2016
1 people found
this helpful
My wife and I are both extremely pleased we appointed Pacitti Jones for our house sale, as well as the subsequent conveyancing work for both our house sale and purchase. A quick sale at higher than home report value allowed us to seamlessly move into our dream home. All staff concerned with our transaction were friendly, informative, knowledgeable, very positive and extremely professional throughout. They were always easy to get a hold of and kept us up to date as things progressed. I would ...
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Comment on agent fees
Seemed a fair price for the work concerned.
Was this helpful? Yes
Nov 29,2016
Minithumbup
Lisa McParland
By: 'GD'
Nov 29,2016
0 people found
this helpful
We had good service from our initial enquiry onwards. We had good selling advice, including pricing and were kept fully up to date at all times. Lisa and all staff we spoke to were knowledgeable and helpful....
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Comment on agent fees
Fees were reasonable in comparison with others in the area.
Was this helpful? Yes
Nov 18,2016
Minithumbup
By: 'Linda'
Nov 18,2016
0 people found
this helpful
Professional, efficient, job done. The team offered informed analysis of current market conditions. There was a steady flow of viewers to my flat and their comments - passed on concisely and quickly - created a body of knowledge which led to the right adjustment being made in price - and a sale....
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Comment on agent fees
Happy with fees
Was this helpful? Yes
Nov 10,2016
Minithumbup
By: 'Liz'
Nov 10,2016
0 people found
this helpful
Susan gave me practical and knowedgeable advice to help with the sale of my home. Susan followed through on all agreed actions. I feel she was competent, professional and friendly....
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Comment on agent fees
Same fees as everyone else
Was this helpful? Yes
Areas covered
  • G11
  • G3
  • G4
  • G63
  • G12
  • G15
  • G2
  • G61
  • G14
  • G13
  • G1
  • G20
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 94% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£85,000
  • Max: Β£325,000

Letting
  • Min: Β£0
  • Max: Β£0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 1 0 41 0 1 0 3 2
Lisa McParland Lisa McParland
Sales Negotiator
26 reviews

About Lisa No description set View full profile
Lynnette Muldoon Lynnette Muldoon
Negotiator
9 reviews

About Lynnette No description set View full profile
Mark Hordern Mark Hordern
Chief Executive
0 reviews

About Mark No description set View full profile
Dougal Robson Dougal Robson
Mortgage Services Manager
4 reviews

About Dougal No description set View full profile
Maureen McCadden Maureen McCadden
Letting Services Manager
0 reviews

About Maureen No description set View full profile
Tracey Bailey Tracey Bailey
Conveyancing Negotiator
4 reviews

About Tracey No description set View full profile
Gilllian Neil Gilllian Neil
Lettings Co-ordinator
0 reviews

About Gilllian No description set View full profile
Keith Rarity Keith Rarity
Property Valuation Manager
0 reviews

About Keith No description set View full profile
Rosslyn Lithgow Rosslyn Lithgow
Lettings Co-ordinator
0 reviews

About Rosslyn No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 9:07 AM 04/05/2016 by allAgents

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things donҀ™t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail Ҁ“ which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 9:07 AM 04/05/2016 by allAgents

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