• Staff picture
    Lisa
  • Staff picture
    Dougal
  • Staff picture
    Tracey
  • Staff picture
    Jacqui Mackenzie

Pacitti Jones is a top estate agency in Glasgow. We offer a comprehensive property management service that includes advice on all aspects of selling, purchasing a property and financial service that may arise.

Why live in Glasgow`s West End?

The West End of Glasgow is a highly populated area that appeals to professionals, families and students from around the world. There are numerous leisure activities
Read full description... like theatres, museums, art galleries such as Kelvingrove Art Gallery and beautiful calming areas like Botanic Gardens. Life around the West End is very dynamic with trendy bohemian shops, top quality restaurants, bars and cafes filling up every day of the week. Commute from Glasgow`s West End to the City Centre takes a few minutes and there are great road connections to the motorway.

Pacitti Jones

6 Havelock St (off Byres Rd) Glasgow
City of Glasgow
G11 5JA

0141 334 6444
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Properties for Sale
Properties to Rent

“Dougal Robson...”

May 03,2019
Minithumbup
Dougal
By: 'CV'
May 03,2019
0 people found
this helpful
Really excellent service and support from Dougal, who dealt with everything quickly and effectively, achieving the right outcome. This is the second time we've had his help and I'd thoroughly recommend his work to all....
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“Excellent Service!...”

Apr 11,2019
Minithumbup
Dougal
By: 'Stephanie'
Apr 11,2019
0 people found
this helpful
Dougal was extremely professional and helpful throughout the entire process. He took the time to explain everything to me thoroughly, which was really appreciated as I am a first time buyer. He assisted me in obtaining a mortgage in principle prior to my offer being ...
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“Excellent service...”

Apr 04,2019
Minithumbup
Dougal
By: 'Fiona'
Apr 04,2019
0 people found
this helpful
I have used Dougal a number of times over the past 13 years, from helping me as a first time buyer to moving to a family home. Dougal provides a very professional service and explains mortgage options very well hence I have continued to return to ...
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“Excellent guidance...”

Mar 26,2019
Minithumbup
Dougal
By: 'Viviane'
Mar 26,2019
0 people found
this helpful
Dougal provided us with excellent advice and guidance throughout the process of obtaining a mortgage. We met with Dougal before beginning our house hunt and then again once we had successful had an offer accepted. Working with Dougal helped us the whole house buying process ...
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“Very good...”

Mar 23,2019
Minithumbup
Lisa
By: 'Kevin Murray'
Mar 23,2019
0 people found
this helpful
Staff kept me updated frequently, regarding viewings and progress of the sale. The assisted viewings were really handy as I didn't have time to show people around myself....
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Comment on agent fees
Good competitive prices.
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“House Sale...”

Mar 22,2019
Minithumbup
Lisa
Keith
By: 'Samantha'
Mar 22,2019
0 people found
this helpful
Keith arrived when he said he would and was professional and friendly. Once the house was on the market there was no further contact. Lisa was my primary contact when the property was on the market. She was friendly, provided feedback and always on hand ...
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Comment on agent fees
From speaking with a few agents they all seemed pretty standard.
Was this helpful? Yes

“Mortgage application...”

Mar 20,2019
Minithumbup
Dougal
By: 'Kerry Ferguson'
Mar 20,2019
0 people found
this helpful
We met Dougal twice - once in advance of buying a new house to discuss various mortgage options, and again and we'd had an offer accepted on a house to apply for our mortgage. Dougal was incredibly professional and also very friendly and approachable. He ...
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Comment on agent fees
No fee
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“Excellent Service Throughout...”

Mar 12,2019
Minithumbup
Lisa
Keith
By: 'Novacat123'
Mar 12,2019
0 people found
this helpful
We used this property to sell our flat and PJ, in particular Lisa, were extremely helpful. After removing the furniture we decided that some work needed doing to the property to spruce it up a bit, however we were selling a property from 300 miles away. ...
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“Communication is key and that all depends on the agent...”

Mar 11,2019
Minithumbup
Lisa
By: 'C Ozz'
Mar 11,2019
0 people found
this helpful
Lisa was fabulous, always welcoming great communication. If selling with Paccitti Jones westend I would ask for Lisa to be the agent....
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Comment on agent fees
Legal fees when contracted out we got charged for a sale that fell through 😣
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“Secured a quick sale at a good price and fees represented great value....”

Mar 01,2019
Minithumbup
Lisa
By: 'Alex'
Mar 01,2019
0 people found
this helpful
Keith, Lisa and the team worked hard and communicated well with us throughout. Handled viewings well while we were travelling....
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Comment on agent fees
PJ were happy to accept incentivised fees and were the most flexible among the group of agents we evaluated. We felt the final fees represented good value against the team’s efforts and the final price.
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“Remortgaging feels easy!...”

Feb 25,2019
Minithumbup
Dougal
By: 'VP'
Feb 25,2019
0 people found
this helpful
Dougal has assisted me with mortgage advice three times now - once back in 2012, again in 2015 and now in 2019. I wouldn't go anywhere else for an independent mortgage broker - he's professional and reliable, and makes the whole process of purchasing property and remortgaging feel ...
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“Fast and Efficient...”

Feb 19,2019
Minithumbup
Tracey
By: 'Karen R'
Feb 19,2019
0 people found
this helpful
I viewed a property on 17th January 2019 and by the 14th February 2019 had the keys. I asked for this to be transacted quickly and Pacitti Jones stepped up to the mark. A big thank you to Tracey Bailey and Nicola-Jane Campbell they were approachable, efficient ...
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Comment on agent fees
Agent fees - fair market rate
Was this helpful? Yes

“Mortgage...”

Feb 19,2019
Minithumbup
Dougal
By: 'Fiona23'
Feb 19,2019
0 people found
this helpful
I can't praise Dougal enough, he helped me navigate through my mortgage options and find a great workable deal. His advice has allowed me to explore options I otherwise would not have known about. Great service!...
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“Excellent Service...”

Feb 12,2019
Minithumbup
Dougal
By: 'Gillian'
Feb 12,2019
0 people found
this helpful
I was looking to remortgage to a new lender, I had no experience of this and thought this would be quite a daunting task, however Dougal explained the process very clearly and helped me find a better mortgage deal. He was very helpful and provided ...
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“Excellent service...”

Jan 31,2019
Minithumbup
Dougal
By: 'Karen'
Jan 31,2019
0 people found
this helpful
Dougal took the stress out of the whole process! He offers a wide range of experience and impartial mortgage advice. Excellent service and really easy to approach with any queries....
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“Professional, reassuring expert mortgage advice...”

Jan 11,2019
Minithumbup
Dougal
By: 'Catriona'
Jan 11,2019
0 people found
this helpful
Dougal has helped me with all of my mortgage applications over the last decade – that's at least two changes of home and several remortgages. I'm always impressed with his expertise and professionalism, he knows his job inside out and has a perspective way beyond what ...
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Comment on agent fees
good
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“Highly professional, approachable and top class service from start to finish....”

Jan 09,2019
Minithumbup
Dougal
By: 'Suzanne Ritchie'
Jan 09,2019
0 people found
this helpful
Dougal has assisted my husband and I with our mortgage applications for the past 9 years now. From buying new homes to remortgage applications, his help and advice has been invaluable every time. Dougal helps to make what can be a very stressful time seem effortless. ...
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Comment on agent fees
No fees
Was this helpful? Yes

“Hugely recommended...”

Jan 03,2019
Minithumbup
Dougal
By: 'Lorraine Hosie'
Jan 03,2019
0 people found
this helpful
Dougal has now arranged 2 mortgages for me and I can't recommend him enough. Not only a lovely person, he has found me excellent deals both times with no fee. For my remortgage, this was done entirely over email with no need for a face to ...
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Comment on agent fees
Brilliant. Dougal has never charged me a fee.
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“Excellent service...”

Dec 14,2018
Minithumbup
Dougal
By: 'Mhairi H'
Dec 14,2018
0 people found
this helpful
I cannot speak highly enough of the service provided by Dougal for advising on my mortgage. He made the whole process very straight forward and was very prompt in responding to any queries that I had. It was reassuring to have someone advising you who ...
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“Very good...”

Dec 06,2018
Minithumbup
Dougal
By: 'Drawg'
Dec 06,2018
0 people found
this helpful
We have used dougal's services twice now and he has always been very helpful with finding a great mortgage....
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Comment on agent fees
no fees
Was this helpful? Yes

“Excellent...”

Dec 04,2018
Minithumbup
Dougal
By: 'JacW'
Dec 04,2018
0 people found
this helpful
We first met Dougal in 2016 when we were looking to purchase our first property. Dougal advised us on what our best options were for first time buyers, he was always there to help us when we had queries etc. Our mortgage was up for review 2 ...
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“Great advice...”

Nov 19,2018
Minithumbup
Dougal
By: 'Lauren'
Nov 19,2018
0 people found
this helpful
Dougal was recommended to us by a friend. As first time buyers, Dougal was incredibly helpful and made the whole process easy to understand and stress-free. He found us the best mortgage deal as well as providing advice on home and life insurance. When we ...
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“Amazing mortgage advisor...”

Oct 26,2018
Minithumbup
Dougal
By: 'A.Irvine'
Oct 26,2018
0 people found
this helpful
Dougal has helped us many times with mortgages and he is so helpful and honest. I would recommend him and have to many people who have also been very happy with his service....
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent Service...”

Oct 24,2018
Minithumbup
Dougal
By: 'L Kelly'
Oct 24,2018
0 people found
this helpful
Dougal helped us from day one when we didn't have a clue how much we could get on a mortgage or the process for selling and buying. He put is in touch with the right services and from our first appointment with him the whole ...
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“Excellent Mortgage Advisor...”

Oct 22,2018
Minithumbup
Dougal
By: 'A Natarajan'
Oct 22,2018
0 people found
this helpful
This is the second time we have used the services of Dougal and cannot be happier with his work in finding us a very good deal. As always, a pleasure dealing with him. He is very clear and helpful throughout the process. Cannot thank him ...
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“A great and well-informed service...”

Sep 19,2018
Minithumbup
Dougal
By: 'Neil McDonald'
Sep 19,2018
0 people found
this helpful
Dougal advised my wife and I on our mortgage needs. He is first-class and provided a great, impartial and responsive service that met our needs and gave us a great deal. Dougal has also been a great help when considering options at the end of ...
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Comment on agent fees
Good
Was this helpful? Yes

“Mortgage...”

Sep 14,2018
Minithumbup
Dougal
By: 'Liane'
Sep 14,2018
0 people found
this helpful
Dougal was recommended by a colleague and I would happily recommend him to my own friends. Dougal helped me find a mortgage for my first home and the application itself was a stress-free experience. Everything was explained clearly to me and he worked around a ...
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“Great Service....”

Sep 13,2018
Minithumbup
Dougal
By: 'Rev. Bryce Calder'
Sep 13,2018
0 people found
this helpful
My wife and I visited Dougal to arrange our Mortgage. Dougal provided us with an excellent service. He made everything very clear and understandable. We would definitely recommend Dougal to others....
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Was this helpful? Yes
Areas covered
  • G11
  • G3
  • G4
  • G63
  • G12
  • G15
  • G2
  • G61
  • G14
  • G13
  • G1
  • G20
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Performance Statistics
- Valuation Fees
Sales 96% 98%
Lettings 50% 99%
Price range of properties reviewed
Sales
  • Min: £85,000
  • Max: £325,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 1 0 54 0 7 0 31 2
Staff picture Lisa
(38)

Staff picture Dougal
(40)

Staff picture Tracey
(8)

Staff picture Jacqui Mackenzie
(0)

Fees

No fees set.

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 2:29 PM 07/05/2019 by allAgents

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