• Staff picture
    Julie
  • Staff picture
    Paul
  • Staff picture
    Lynne

As one of the top estate agents in Glasgow, Pacitti Jones office is situated in a residential area of Rutherglen and Cambuslang – Burnside. This South Lanarkshire suburb is one of the most sought after residential areas in the south side of Glasgow city. It is truly a perfect suburban area that has a variety of properties like detached, semi-detached houses, bungalows, villas and conversions to suit everyone’ Read full description...s needs.

Why move to Burnside in Glasgow?


With well established school and nurseries in the area, Rutherglen is perfect for young families. If you have to drive daily to the city centre for your commute, you will find terrific motorway connections to Glasgow city and further. Public transport runs 7 days a week from bus stops and local train stations. South of Glasgow has all of the amenities to cater for your daily needs including a huge supermarket, pharmacies, banks and health care facilities. If you are looking to join a recreational sports club there are looked after tennis and bowling clubs, parks, golf clubs and gyms in the Rutherglen and Cambuslang areas.
It is an exciting opportunity to move to such a quiet and charming residential area within a welcoming community in Glasgow.

Pacitti Jones

218 Stonelaw Road Burnside, Glasgow
City of Glasgow
G73 3SA

0141 647 3322

“Still waiting...”

Nov 19,2018
Minithumbdown
Julie
By: 'Donna and Stuart'
Nov 19,2018
1 people found
this helpful
We viewed a house twice, once with Julie and once with the owner. Made a verbal offer and 11 days later the owner has not made his mind up whether he can accept the offer or not. Julie has agreed to call us on 3 occasions and ...
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Was this helpful? Yes

“From start to finish Pacciti wend beyond expectations in selling my property would definitely recommend and use them again...”

Nov 06,2018
Minithumbup
Lynne
Julie
By: 'Angela Hamilton'
Nov 06,2018
0 people found
this helpful
By far the best estate agents I've ever used will definitely use again in the future. Best service by far. Excellent service...
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Comment on agent fees
Fabulous price
Was this helpful? Yes

“Excellent Service And Advice...”

Oct 11,2018
Minithumbup
Julie
By: 'Neilster'
Oct 11,2018
0 people found
this helpful
My family and myself are hugely satisfied with the service Julie and everyone at Pacitti Jones has provided in helping to sell the family home. I have received regular updates on progress made and invaluable tactical advice which has enabled us to sell the property ...
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Comment on agent fees
Good.
Was this helpful? Yes
Sep 15,2018
Minithumbup
Julie
Paul
By: 'Allan'
Sep 15,2018
0 people found
this helpful
From the moment my sister called back in March for some guidance and information from Paul to my follow up in August when we put the flat on the market firstly dealing with Paul regarding valuation and marketing and then with Julie through out the ...
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Comment on agent fees
Comparable with others we asked out regarding fees, but stood out regarding experience and communication compared to the other agencies.
Was this helpful? Yes

“Felt very comfortable with everything ! Smooth so far...”

Aug 31,2018
Minithumbup
Paul
Lynne
By: 'Grant'
Aug 31,2018
0 people found
this helpful
Paul made us feel very positive in the sale of the flat and we were very positive with the outcome . A very comfortable transaction...
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Comment on agent fees
Average
Was this helpful? Yes

“5 Star Experience...”

Aug 28,2018
Minithumbup
Lynne
Julie
By: 'Heather Bradburn'
Aug 28,2018
0 people found
this helpful
This is my first time selling a property and from start to finish Pacitti Jones have been nothing but helpful and professional. Paul McTamney made us feel comfortable to make that next move to selling our flat without pressure and was so informative throughout - ...
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Comment on agent fees
Very reasonable for the work and the overall customer service experience.
Was this helpful? Yes

“House sale...”

Aug 14,2018
Minithumbup
Julie
Paul
By: 'Barry johnston'
Aug 14,2018
0 people found
this helpful
Communication was excellent from start to finish which is very important , plus everything that Paul said would be done was as well which shows everyone knows there jobs plus the what there colleagues will do...
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Comment on agent fees
Good rate offered
Was this helpful? Yes

“From start to finish my house was sold within 3 weeks. I got loads of viewings and in the end more than I was hoping for. It was made very easy for me...”

Jul 19,2018
Minithumbup
Paul
Julie
By: 'Helen'
Jul 19,2018
0 people found
this helpful
I chose Pacitti Jones because they were local and had a good reputation. From the start when Paul the sales agent visited me they handled everything very quickly and efficiently. I preferred to show people around myself but they did offer to have Julie show ...
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Comment on agent fees
I suppose it’s expensive at 1% of sale price and marketing fee but you get what you pay for and if you get more for your home at the end it more than makes up for it. So I thought it was worth it.
Was this helpful? Yes

“Friendly and efficient...”

Jul 08,2018
Minithumbup
Paul
Margaret McGhee
By: 'Pauline B'
Jul 08,2018
0 people found
this helpful
I found the team at the Burnside office to be friendly whilst being professional, knowledgeable and efficient. They managed to obtain 4 viewers within the first day of the flat being on the market, undertook the viewings for the flat as I lived 20 miles away and ...
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Comment on agent fees
Fees seem on a par with other companies. I like the fact it it a set fee rather than a percentage.
Was this helpful? Yes

“Excellent...”

Jun 28,2018
Minithumbup
Paul
Margaret McGhee
By: 'CJR'
Jun 28,2018
0 people found
this helpful
Both above staff members were very good to deal with, Paul in the initial phase with regards to advice and valuation and getting on market was superb and way exceeded his peers from rival companies. Margaret was informative and pleasant to deal with throughout and ...
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Comment on agent fees
Good fee prices
Was this helpful? Yes

“Excellent service from start to finish!...”

Jun 23,2018
Minithumbup
Paul
Julie
By: 'Issy'
Jun 23,2018
0 people found
this helpful
Paul,Lynne and Julie were excellent in terms of the service provided to us. Paul was spot on with his valuation, Lynne was very accommodating in getting our house online quickly and Julie managed the sale process, including carrying out some viewings. We felt we ...
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Comment on agent fees
The fees were fair
Was this helpful? Yes

“A very professional firm....”

Jun 19,2018
Minithumbup
Paul
Lynne
By: 'Jack Keenan'
Jun 19,2018
0 people found
this helpful
Paul was very professional and has a great in depth knowledge of the property market. He was most helpful and gave us the impression that we were in good hands. Lynne was in contact regularly with updates. Excellent !...
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Comment on agent fees
Very fair.
Was this helpful? Yes

“First class professional company with highest level of service....”

May 28,2018
Minithumbup
Julie
Paul
By: 'Karen Mitchell'
May 28,2018
0 people found
this helpful
What a fantastic company to deal with. Paul initially visited my home and gave me a quote. I popped into the shop in Burnside since I was passing and was introduced to Julie. Julie kept me updated every step of the way and provided daily ...
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Comment on agent fees
The fees weren’t the cheapest I was quoted but well worth it and fair.
Was this helpful? Yes

“A great team of people guided me through every aspect of selling house...”

May 28,2018
Minithumbup
Julie
Paul
By: 'Lyn'
May 28,2018
0 people found
this helpful
From the moment I met Paul and Julie I felt at ease, both of them have been a great help at a difficult time of putting mums house on market, Julie kept me up to date on all viewings and feedback now I've accepted ...
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Comment on agent fees
Good
Was this helpful? Yes

“Effortless...”

May 15,2018
Minithumbup
Margaret McGhee
By: 'Warren'
May 15,2018
0 people found
this helpful
Margaret was so helpful and understanding to my needs. She was patient and never pressed me for any decision I had to make. She was very courteous and always gave me my place....
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Was this helpful? Yes

“Smooth Sale of Property...”

May 15,2018
Minithumbup
Lynne
Julie
By: 'Carol Spiers'
May 15,2018
0 people found
this helpful
Lynn initially then Julie dealt with the sale of my mum and dad's house very efficiently. Unfortunately, during the process, my dad passed away and Julie was very sensitive to the situation by contacting me mainly by e-mail to ensure minimum disruption. Julie also ...
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Comment on agent fees
Reasonable for service given
Was this helpful? Yes

“Brilliant. Will definitely use again....”

May 11,2018
Minithumbup
Paul
Margaret McGhee
By: 'J and r'
May 11,2018
0 people found
this helpful
Paul really impressed with his knowledge and experience and his prediction for home report and sale were closer than the four other agents we had round before deciding on an estate agent. Margaret kept us up to date and in the loop regularly and was ...
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Comment on agent fees
Fees were tiered which suited us. Lower fees than most and you know you’ll only pay more if you get a great price.
Was this helpful? Yes

“Sale of 3 Lower Bourtree...”

May 04,2018
Minithumbup
Paul
Lynne
By: 'Garry'
May 04,2018
0 people found
this helpful
Excellent service from start to finish; strong knowledge of local market, strong communication and a real attention to detail. Would highly recommend....
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Was this helpful? Yes

“Job well done...”

Apr 26,2018
Minithumbup
Paul
Margaret McGhee
By: 'Woods family'
Apr 26,2018
0 people found
this helpful
The whole experience with Pacitti Jones from survey to closing date was great with great communication and advice from all staff involved and ended in a great outcome with7 offers on closing date less than 2 weeks from going on the market....
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Comment on agent fees
good
Was this helpful? Yes

“Great knowledge of the local area and market trends...”

Apr 20,2018
Minithumbup
Paul
Julie
By: 'Tracey'
Apr 20,2018
0 people found
this helpful
I'm pleased I went with Pacitti Jones, Burnside and dealt with the team; Paul, Lynne, Julie & Margaret. I probably would never have made the move otherwise. It took me sometime before finally letting my home go to market. The staff at the burnside ...
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Comment on agent fees
Good, way too much work goes on behind the scene, a lot of this time consuming, it's not just the commission for the house sale. You are paying for a first class service!,
Was this helpful? Yes

“Excellent experience...”

Apr 18,2018
Minithumbup
Lynne
Julie
By: 'Pauline Thomson'
Apr 18,2018
0 people found
this helpful
Hi there . My experience with Julie and Lynne from your Burndide branch was fantastic . The photographs were also fantastic and did my property justise . It took 2 weeks to sell and had a fair few people through my door , I was kept up to date with ...
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Comment on agent fees
Fee are fine
Was this helpful? Yes

“Excellent attention and service...”

Apr 05,2018
Minithumbup
Julie
Paul
By: 'The Gould’s'
Apr 05,2018
0 people found
this helpful
Julie was meticulous and nothing was too much trouble for her. Approachable, experienced and consummate professional, she made us feel that we were her No1 priority. Paul also went above and beyond to ensure we were in good hands. No hesitation in recommending them....
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Was this helpful? Yes

“Fantastic...”

Mar 26,2018
Minithumbup
Paul
Margaret McGhee
By: 'Alison'
Mar 26,2018
0 people found
this helpful
We have just sold our flat with pacitti Jones and they have been fantastic. This was the first time we have sold a property and we were worried it would be stressful but the team at Burnside pacitti Jones have been so supportive. Cannot thank ...
read full review
Comment on agent fees
Agents fees were reasonable
Was this helpful? Yes

“Fantastic Service...”

Mar 20,2018
Minithumbup
Lynne
Julie
By: 'Karen'
Mar 20,2018
0 people found
this helpful
All the team have been amazing,very helpful and supportive keeping us up-to-date from start to finish. All the office girls have been fantastic!! Will be using Pacitti Jones to sell in the future....
read full review
Comment on agent fees
Resonable for the service offered
Was this helpful? Yes
Mar 07,2018
Minithumbup
Julie
By: 'Jade'
Mar 07,2018
0 people found
this helpful
I can't thank Julie enough for her help and support through the whole selling process. She kept me informed regularly and worked around my busy schedule to arrange viewings. She put me at ease with everything and answered any questions I had, big or ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 28,2018
Minithumbup
Julie
Paul
By: 'Morton Family'
Feb 28,2018
0 people found
this helpful
This is the second time in 4 months I have used Pacitti Jones for conveyances purposes. I would highly recommend this firm. They are very professional and helpful in explaining each stage of sale. Always kept in touch regularly with updates. Nothing was too much trouble. ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 21,2018
Minithumbup
Paul
Margaret McGhee
By: 'Helena & Bill Pringle'
Feb 21,2018
0 people found
this helpful
Paul, Margaret, Julie and Lynne kept us informed every step of the way. They made the whole process of selling our property so easy we just couldn't believe how simple it was. Viewings were arranged to suit us, updates and feedback was provided throughout ...
read full review
Comment on agent fees
Fees for all Agents seem to be similar but they provide an excellent service.
Was this helpful? Yes
Feb 19,2018
Minithumbup
Lynne
Paul
By: 'Mrs P Mc Carron'
Feb 19,2018
0 people found
this helpful
I would highly recommend Pacitti Jones ! The whole experience has been stress free with great brichures , lots of viewers and as a result a great selling price . The whole team were communicative and professional throughout ! It was a very positive experience ....
read full review
Comment on agent fees
The feee were fair in my opinion .
Was this helpful? Yes
Areas covered
  • Castlemilk
  • G73
  • Croftfoot
  • G72
  • Burnside
  • G44
  • Blantyre
  • G45
  • G71
  • g42
  • Uddingston
  • South Lanarkshire
  • Bothwell
  • Rutherglen
  • Cambuslang
  • Kings Park
  • Toryglen
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 96% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £18,500
  • Max: £322,000

Letting No data



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 113 1 2 0 1 2
Staff picture Julie
(67)

Staff picture Paul
(77)

Staff picture Lynne
(42)

Fees

No fees set.

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 4:44 PM 10/03/2017 by allAgents

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