• Julie Graham
    Julie Graham
  • Paul McTamney
    Paul McTamney
  • Lynne Campbell
    Lynne Campbell
  • Nuala Ashe
    Nuala Ashe
  • claim your profile
    Margaret McGhee
  • Gemma Kerrigan
    Gemma Kerrigan
Pacitti Jones combines the property expertise of a successful estate agent with the integrity and professional standards of a law firm to deliver an exceptional property service. Whether you are selling, buying, renting or investing, you can expect from us in-depth market knowledge, professionalism and outstanding service.
Pacitti Jones

218 Stonelaw Road Burnside, Glasgow
City of Glasgow
G73 3SA

0141 647 3322
Feb 21,2018
Minithumbup
Paul McTamney
Margaret McGhee
By: 'Helena & Bill Pringle'
Feb 21,2018
0 people found
this helpful
Paul, Margaret, Julie and Lynne kept us informed every step of the way. They made the whole process of selling our property so easy we just couldn't believe how simple it was. Viewings were arranged to suit us, updates and feedback was provided throughout and we sold our property in three weeks. We are absolutely delighted with the service all the staff at the Burnside office provided and would highly recommend them. Thank you all so much....
read full review
Comment on agent fees
Fees for all Agents seem to be similar but they provide an excellent service.
Was this helpful? Yes
Feb 19,2018
Minithumbup
Lynne Campbell
Paul McTamney
By: 'Mrs P Mc Carron'
Feb 19,2018
0 people found
this helpful
I would highly recommend Pacitti Jones ! The whole experience has been stress free with great brichures , lots of viewers and as a result a great selling price . The whole team were communicative and professional throughout ! It was a very positive experience ....
read full review
Comment on agent fees
The feee were fair in my opinion .
Was this helpful? Yes
Feb 13,2018
Minithumbup
Paul McTamney
Julie Graham
By: 'mh077'
Feb 13,2018
0 people found
this helpful
I am so glad I made the decision to sell with Pacitti Jones, they delivered a first class service from the initial valuation to the end of Sale, everyone who handled the sale was very informative and in particular Paul whose comments helped me how to present the flat to the best sellable condition which I am sure led to the quick sale of the property. I would not hesitate to use Pacitti Jones again in the future....
read full review
Comment on agent fees
I feel that the fees were reasonably priced
Was this helpful? Yes
Feb 13,2018
Minithumbup
Paul McTamney
Lynne Campbell
By: 'Brian Fitzsimmons'
Feb 13,2018
0 people found
this helpful
A big thank you to Paul, Lynne, Julie and the rest of the team at Burnside. They were excellent in all aspects of our dealings with them. The personal touch from all three was exceptional and their professionalism second to none. The biggest compliment I can pay them is that I would have no hesitation what so ever in recommending Pacitti Jones Burnside....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 12,2018
Minithumbup
Julie Graham
By: 'Craig Stewart'
Feb 12,2018
0 people found
this helpful
We are delighted with the level of service we received from Pacitti Jones, Burnside. We found all the staff to be very helpful and extremely professional. Julie was our main point of contact she managed the majority of the viewings and kept us fully updated on the outcome. The service she provided was first class, her pleasant efficient manner meant that the whole process was stress free. We would highly recommend them to anyone and will definitely use them to sell properties for us in the f...
read full review
Comment on agent fees
Agent's fees were very reasonable.
Was this helpful? Yes
Feb 09,2018
Minithumbup
Paul McTamney
Lynne Campbell
By: 'Neil'
Feb 09,2018
0 people found
this helpful
Paul arrived and was very professional and informative of process. Julie, Margaret and the rest of the team have provided a great service and provided me with daily updates on how things were progressing....
read full review
Comment on agent fees
Fees seemed reasonable.
Was this helpful? Yes
Feb 08,2018
Minithumbup
Julie Graham
Nuala Ashe
By: 'Lesley Fay'
Feb 08,2018
0 people found
this helpful
The service from both colleagues has been outstanding could not have asked for better service. Your help throughout the whole process and that also includes Paul and Margaret has been second to none and would not have been able to secure the "dream home" without your help. The sale of my current property was made so easy with all your help and advice and can not believe how quickly we sold it. Thank you for everything your service has been amazing....
read full review
Comment on agent fees
No issues with fees it was worth every penny
Was this helpful? Yes
Jan 31,2018
Minithumbup
Lynne Campbell
Julie Graham
By: 'K family'
Jan 31,2018
0 people found
this helpful
Both of the above agents were superb and very supportive in the fact that I was selling my mums house as she is now in care. They led me and helped me feel confident each step of the way. Well done girls. House when within 1 week I couldn't believe it....
read full review
Comment on agent fees
Good the get fees straightened out at start which lets you know exactly where you stand.
Was this helpful? Yes
Dec 27,2017
Minithumbup
Julie Graham
Lynne Campbell
By: 'AMB'
Dec 27,2017
0 people found
this helpful
Paul took us through the initial selling process and was very encouraging although we had to delay the sale for a while as we were not quite ready to go up for sale but Lynne was very helpful at keeping in touch until we were ready to go ahead and gave advice on timescales etc for the home report and offers we should look for. Julie was very good at keeping us updated on prospective viewers before and after viewings and dealing with the offers received in a timely manner....
read full review
Comment on agent fees
Probably in comparison with other well known renowned estate agents.
Was this helpful? Yes
Dec 15,2017
Minithumbup
Paul McTamney
Lynne Campbell
By: 'Kylie Cassidy'
Dec 15,2017
0 people found
this helpful
I can't recommend Pacitti Jones Burnside highly enough. We consulted with every agent in the area and it became clear that PJ were the most knowledgeable and passionate about our property. They had a clear pricing strategy and even though we weren't initially sure about the figure, we trusted their judgement which turned out to be spot on. Their communication throughout the viewings, offer stage and beyond has been spot on. They were a pleasure to work with....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Dec 14,2017
Minithumbup
Julie Graham
By: 'Jennifer Semple'
Dec 14,2017
0 people found
this helpful
Great customer service from all staff members at Burnside branch, always there to help if and when required in a difficult period for me thank you very much...
read full review
Was this helpful? Yes
Nov 21,2017
Minithumbup
Lynne Campbell
Julie Graham
By: 'Elaine Boyd'
Nov 21,2017
0 people found
this helpful
I was recommended Pacitti Jones by a friend who sold her house through them. I have found the service to be excellent from the outset, especially from Julie and Lynne who have always kept me up to date with proceedings....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Julie Graham
By: 'Willie Galloway'
Nov 17,2017
0 people found
this helpful
Julie was extremely friendly, helpful, knowledgeable and professional whilst assisting me in the sale of my property. I was particularly impressed with the quality and detail of information provided by her....
read full review
Comment on agent fees
The fees were fair and reasonable.
Was this helpful? Yes
Nov 13,2017
Minithumbup
Julie Graham
Paul McTamney
By: 'Cat Barr'
Nov 13,2017
0 people found
this helpful
Enthusiastic and friendly staff! Everything is in-house from estate agents to mortgage arrangement to solicitors, local office and regular contact made selling less stressful. Many thanks...
read full review
Comment on agent fees
As expected
Was this helpful? Yes
Nov 11,2017
Minithumbup
Julie Graham
Paul McTamney
By: 'Lorraine'
Nov 11,2017
0 people found
this helpful
Julie was a pleasure to deal with, she kept us updated at every stage and gave excellent advice, I would thoroughly recommend using Pacitti Jones they know the market so well and nothing was a problem. Paul also when valuing the property was very professional and helpful...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Oct 19,2017
Minithumbup
Julie Graham
Lynne Campbell
By: 'B&E'
Oct 19,2017
0 people found
this helpful
Julie was superb kept us always up to date .Julie also after first couple of weeks did most of our viewings for us . Over all Paccitti Jones are the best Estate agents we have dealt with in all of our moves....
read full review
Comment on agent fees
Very fair priced Lower than the last estate agent we had used. Quality of service and package offered excellent . Top class photographer high quality brochures .
Was this helpful? Yes
Oct 04,2017
Minithumbup
Julie Graham
By: 'Mary Skene'
Oct 04,2017
0 people found
this helpful
I have found all staff to be very helpful. Julie in particular has kept us well informed at every step. We particularly appreciated each update, as we have a young family she would always leave a message if we couldn't be reached. We would recommend the estate agent to other friends in the future....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
Sep 29,2017
Minithumbup
Julie Graham
By: 'Lynn Woods'
Sep 29,2017
0 people found
this helpful
Julies manner is professional and friendly . Has made the sale to this point effortless and completed everything she said she would.Every member of Burnside team i have dealt with have been professional and knknowledgeable. Would highly recommend Pacitti Jones to friends and colleagues....
read full review
Comment on agent fees
Fees were similar to other Estate Agents in the area.
Was this helpful? Yes
Aug 31,2017
Minithumbup
Gemma Kerrigan
By: 'Bristmac'
Aug 31,2017
0 people found
this helpful
This lovely bunch of people have restored my faith in Estate Agents. Friendly, welcoming, sincere, helpful and likeable. Not the stereotypical perception. Thank you!...
read full review
Comment on agent fees
Well earned!
Was this helpful? Yes
Aug 24,2017
Minithumbup
Julie Graham
By: 'Sarah Elliott'
Aug 24,2017
0 people found
this helpful
I found all the staff at Pacitti Jones in Burnside to be friendly, highly efficient and extremely helpful. From our initial meeting with Paul, we knew they were the agent we wanted to sell our house. He was well prepared, knowledgeable and very accurately estimated the value of our property. Julie was our key contact throughout the sale process and was a pleasure to deal with. She was helpful, organised and most importantly, highly responsive. She never failed to return a call or email in a tim...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 14,2017
Minithumbup
Paul McTamney
Lynne Campbell
By: 'Laura'
Aug 14,2017
0 people found
this helpful
Very straightforward and sound advice given. The staff are knowledgeable and realistic and this got us a quick sale at the price we wanted. We were kept updated throughout the process and the service was very efficient. Paul and Lynne know their stuff as far as the area and market is concerned and Gemma was also great when it came to the offer process. The fees were reasonable and we'll finitely use them again....
read full review
Comment on agent fees
Fees were very reasonable.
Was this helpful? Yes
Jul 29,2017
Minithumbup
Lynne Campbell
Paul McTamney
By: 'Suz'
Jul 29,2017
0 people found
this helpful
I was delighted with the service I received from both Lynne and Paul. They had excellent customer service skills, acted in a professional manner and dealt with all of my queries fast and efficiently. They made selling my home easy and hassle free....
read full review
Comment on agent fees
I found the fees to be reasonably priced and excellent value due to the service received.
Was this helpful? Yes
Jul 28,2017
Minithumbup
Gemma Kerrigan
Paul McTamney
By: 'Lees'
Jul 28,2017
0 people found
this helpful
Brilliant service - the guys were always there when I had any questions. Highest recommendation! The photos taken were brilliant too!...
read full review
Comment on agent fees
Fees were reasonable
Was this helpful? Yes
Jul 26,2017
Minithumbup
Gemma Kerrigan
Lynne Campbell
By: 'Frankie Miller'
Jul 26,2017
0 people found
this helpful
thank you to you both for all of your help and answering all of my incessant questions! delighted with the sale and the process involved in it - my wife's granny was right in recommending you! (Mrs Matchett - I believe she pops in almost daily; Burnside's very own Kirsty Allsop!) thanks again...
read full review
Comment on agent fees
earned it!
Was this helpful? Yes
Jul 26,2017
Minithumbup
Paul McTamney
Lynne Campbell
By: 'JM'
Jul 26,2017
0 people found
this helpful
As a new customer of Pacitti Jones I received outstanding service from all the staff at the Burnside Office. They kept me up-to-date with all aspects of the sales progress and were friendly and approachable. I would recommend Pacitti Jones to my friends and family....
read full review
Comment on agent fees
average
Was this helpful? Yes
Jul 25,2017
Minithumbup
Paul McTamney
Gemma Kerrigan
By: 'THE FOUR OF US'
Jul 25,2017
0 people found
this helpful
Had Paul out to give us a valuation on house and liked his manner and had no hesitation in giving Pacitti Jones our business. Really liked gemma who gave daily updates with veiwings,offers and we sold the house in 1 week really pleased with Pacitti Jones...
read full review
Comment on agent fees
GOOD
Was this helpful? Yes
Jul 25,2017
Minithumbup
Paul McTamney
Julie Graham
By: 'RHood'
Jul 25,2017
0 people found
this helpful
From start to finish I was very impressed with how both Paul and Julie worked with us in the sale of our home. They were both pleasant, honest and informed in all of their communications and everything was super efficient, from valuation to sale. As this was the first time I had sold a home they were very patient in answering all of my questions....
read full review
Comment on agent fees
Fees were reasonable for the standard of service
Was this helpful? Yes
Jul 25,2017
Minithumbup
Paul McTamney
Lynne Campbell
By: 'Jillian McW'
Jul 25,2017
0 people found
this helpful
Excellent service provided. The pre-sale process was very smooth, spot on valuation from Paul McTamney and superb photography and schedule developed. Once on the market the flow of viewers was quick and smooth....
read full review
Comment on agent fees
Agent fees are on a par with other competitors.
Was this helpful? Yes
Jul 21,2017
Minithumbup
Julie Graham
Paul McTamney
By: 'Ann'
Jul 21,2017
0 people found
this helpful
Every member of staff I spoke to was friendly and professional, nothing was too much trouble for them. Paul was friendly and knowledgeable and Julie was fantastic at alleviating any concerns I had, she really went above and beyond in helping me. It was great to have so much input as I had never sold a property before and I was nervous about the process but I was kept updated at all times which really helped. My property sold within two weeks at a great price and I would definitely use them aga...
read full review
Comment on agent fees
good
Was this helpful? Yes
Jul 15,2017
Minithumbup
Paul McTamney
Gemma Kerrigan
By: 'Michelle Barrie'
Jul 15,2017
0 people found
this helpful
These guys are the best ever. It's the second time we've used them to sell our house, and the second time they've achieved a sale in only a few days. Not only are they professional, but they are friendly, knowledgable and highly efficient! A special mention to Gemma also, she's been excellent, a pleasure to deal with. And Paul really knows his marketplace. I would not hesitate in recommending this excellent team, a well oiled, and fine tuned machine :)...
read full review
Comment on agent fees
They are more than worth their fee. Agency fees are never 'cheap'. But the quality you get here is second to none.
Was this helpful? Yes
Areas covered
  • Castlemilk
  • G73
  • Croftfoot
  • G72
  • Burnside
  • G44
  • Blantyre
  • G45
  • G71
  • g42
  • Uddingston
  • South Lanarkshire
  • Bothwell
  • Rutherglen
  • Cambuslang
  • Kings Park
  • Toryglen
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 97% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£18,500
  • Max: Β£322,000

Letting No data



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 86 1 2 0 1 1
Julie Graham Julie Graham
Sales Consultant
49 reviews

About Julie No description set View full profile
Paul McTamney Paul McTamney
Property Valuations Manager
58 reviews

About Paul No description set View full profile
Lynne Campbell Lynne Campbell
Branch Manager
33 reviews

About Lynne No description set View full profile
Nuala Ashe Nuala Ashe
Conveyancing Negotiator
6 reviews

About Nuala No description set View full profile
Margaret McGhee - upload your photo Margaret McGhee
Sales Negotiator
3 reviews

About Margaret No description set View full profile
Gemma Kerrigan Gemma Kerrigan
Sales Consultant
15 reviews

About Gemma No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 4:44 PM 10/03/2017 by allAgents

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things donҀ™t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail Ҁ“ which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 4:44 PM 10/03/2017 by allAgents

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



.

Make an Enquiry