• Julie Graham
    Julie Graham
  • Paul McTamney
    Paul McTamney
  • Lynne Campbell
    Lynne Campbell
  • Mark Hordern
    Mark Hordern
  • Nuala Ashe
    Nuala Ashe
  • Tracey Bailey
    Tracey Bailey
  • Maureen McCadden
    Maureen McCadden
  • upload your photo
    Gemma Kerrigan
Pacitti Jones combines the property expertise of a successful estate agent with the integrity and professional standards of a law firm to deliver an exceptional property service. Whether you are selling, buying, renting or investing, you can expect from us in-depth market knowledge, professionalism and outstanding service.
Pacitti Jones

218 Stonelaw Road Burnside, Glasgow
City of Glasgow
G73 3SA

0141 647 3322
May 22,2017
Minithumbup
Paul McTamney
Julie Graham
By:
May 22,2017
0 people found
this helpful
I had an absolutely amazing experience with Pacitti Jones not only through the purchase of my new house but also in the recent sale of my flat. Julie and Paul couldn't have been more helpful and flexible when I was unable to do the viewings myself. Their knowledge of the local area and the customers in this areas shone through as they were able to accurately estimate the value of my property and market it to the right audience. I have had such a wonderful experience that I have recommended th...
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Comment on agent fees
Very competitive fees for the work carried out even and they went above and beyond with the level of service.
Was this helpful? Yes
May 18,2017
Minithumbup
Julie Graham
Paul McTamney
By:
May 18,2017
0 people found
this helpful
The staff at Pacitti Jones were very efficient , if I am selling in the future I would definitely us them agin .......
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Comment on agent fees
Great
Was this helpful? Yes
Apr 26,2017
Minithumbup
Paul McTamney
Lynne Campbell
By:
Apr 26,2017
0 people found
this helpful
Top man. Could sell snow to the eskimoe's. Good enough to have a show on tv, something like Martin Lewis, yes he's that good. Very knowledgeable and professional and a pleasure to work with....
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Comment on agent fees
A bit more than some but you get more for your money with this man
Was this helpful? Yes
Apr 21,2017
Minithumbup
Paul McTamney
Gemma Kerrigan
By:
Apr 21,2017
0 people found
this helpful
Valuation and advice about the property and it's sale appeared accurate honest and without bias and was provided in a manner that was personable and without pressure. Gemma has always made herself available to be contacted and has always kept us fully informed of the viewings and offers in a timely , polite, courteous and diligent way...
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Comment on agent fees
Appear to reflect market levels
Was this helpful? Yes
Apr 20,2017
Minithumbup
Gemma Kerrigan
Paul McTamney
By:
Apr 20,2017
0 people found
this helpful
Made it easy from start to finish Everything handled professionally and quickly would recommend paciti jones Thanks very much Billy...
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Was this helpful? Yes
Apr 18,2017
Minithumbup
Paul McTamney
Lynne Campbell
By:
Apr 18,2017
0 people found
this helpful
Paul, Lynne and the rest of the team dealt with our house sale recently and they surpassed our expectations 10 fold. Their honesty, professionalism and dedication were second to none and we would have no hesitation recommending their branch to anyone selling their home....
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Comment on agent fees
Would have liked it to be cheaper but I reckon you get the service you pay for.
Was this helpful? Yes
Apr 18,2017
Minithumbup
Paul McTamney
Julie Graham
By:
Apr 18,2017
0 people found
this helpful
I've both bought and sold a property through Pacitti Jones Burnside branch in recent months, as well as my fiancee having sold her own flat. Everyone on all occasions have been first class and super helpful. The schedules were great, we were always kept up-to-date with what was going on, and the whole process from start to finish was nothing like as stressful as I thought it might be, largely thanks to the team here going above and beyond what was expected. Many thanks to Paul, Julie, Lynne &...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 03,2017
Minithumbup
Paul McTamney
Lynne Campbell
By:
Apr 03,2017
0 people found
this helpful
Very positive experience. I was taken with the energy, enthusiasm and local knowledge displayed by Paul. I appreciated his very sensible suggestions and his photographs were fabulous. Everything moved very quickly and I accepted an offer 2 weeks after going to market. Gemma and Lynne were great as well - thank you....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 29,2017
Minithumbup
Paul McTamney
By:
Mar 29,2017
0 people found
this helpful
Paul comes into your home like a long lost pal, putting you at ease and talking you through step by step the journey of selling your home. Paul and the lovely girls in the office keep you updated about viewers,times and their interest which is relaxing knowing your home is in their very capable hands,can't thank them all enough! Would highly recommend PJ, wouldn't use anyone else and it sold in ONE WEEK...
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Comment on agent fees
Good
Was this helpful? Yes
Mar 23,2017
Minithumbup
Lynne Campbell
Gemma Kerrigan
By:
Mar 23,2017
0 people found
this helpful
I am absolutely thrilled with the service from all who we dealt with at the Burnside branch. Beginning with Paul who came out to do our valuation and offered invaluable advice on how to present our home and areas to look in for our future property to Lynne who handled our intial contract and questions as we were first time sellers and finally to Gemma and Julie who handled all our viewings and feedback. All were amazing, professional and prompt in dealing with us and made us feel like our busi...
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Comment on agent fees
Although their fees were slightly higher then others we received quotes from, their service was more then worth this and I would happily recommend anyone to pay a little more to receive this.
Was this helpful? Yes
Mar 21,2017
Minithumbup
Julie Graham
Lynne Campbell
By:
Mar 21,2017
0 people found
this helpful
I have found the people at Paciti Jones to be very welcoming and professional. The process of buying and selling has been easily explained as have costs. Lynne and Julie have been great at answering questions and organising viewings. At one point our original buyer dropped out but Julie kept everyone calm and within 24 hrs we had another and better offer. Paul was also lovely and went into detail when explaining the best way to sell hse eg offers over price. I would def recommend and use Pacitti...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Mar 16,2017
Minithumbup
Paul McTamney
Lynne Campbell
By:
Mar 16,2017
0 people found
this helpful
I am delighted with the service my husband and I received from Paul and Lynne. They were extremely hard working and professional in their approach and their knowledge of the current market was spot on. Lynne kept us fully informed at all times. Thank you so much for making this a pain free experience....
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Comment on agent fees
a fair price for the service
Was this helpful? Yes
Mar 14,2017
Minithumbup
Paul McTamney
Lynne Campbell
By:
Mar 14,2017
0 people found
this helpful
We'd heard plenty of nightmare stories about how stressful it can be to sell and buy a house at the same time, so we did some research into finding an agent we could count on. We are SO glad we picked Pacitti-Jones, and so very pleased with how the Burnside team helped us from start to finish. Lynne Campbell was our initial contact and she proved to be a great communicator, always professional and always willing to explain everything (even multiple times) with patience and forbearance. Paul Mc...
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Comment on agent fees
We thought the fees were very fair, and everything was communicated to us very clearly. We knew what we would be paying, and each transaction was handled well.
Was this helpful? Yes
Mar 10,2017
Minithumbup
Paul McTamney
Julie Graham
By:
Mar 10,2017
0 people found
this helpful
I have been very happy with the service Paul, Lynn and Julie have provided. They have been very professional and always available for any questions we have had. This has been a difficult time for my family dealing with 2 bereavement but it has been made less stressful by all of the staff at the Burnside office....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 10,2017
Minithumbup
Lynne Campbell
Gemma Kerrigan
By:
Mar 10,2017
0 people found
this helpful
Very friendly and professional. Always kept me informed on what was happening through the whole process of selling my flat and always prompt at getting back to me with information....
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Comment on agent fees
Marketing fee slightly more expensive than competitors but quality of schedules and service received was definitely worth it.
Was this helpful? Yes
Mar 10,2017
Minithumbup
Lynne Campbell
Gemma Kerrigan
By:
Mar 10,2017
0 people found
this helpful
Excellent service from Pacitti Jones. Everything was handled very professionally and with an approachable, open manner. All the staff dealt with at this branch maintained same high level of customer service....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
Mar 10,2017
Minithumbup
Julie Graham
By:
Mar 10,2017
0 people found
this helpful
Julie has been and is so helpful and understanding. We are very grateful to her for taking a lot of the strain away from what can be a very stressful time. We couldn't have had better help. We would also like to say thank you to Lynne and Paul who also supported and guided us....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 15,2017
Minithumbup
Paul McTamney
Julie Graham
By:
Feb 15,2017
0 people found
this helpful
We have had such great service from Julie and she made us feel so possitive and we were given such good customer service!! Will be recommending pacciti jones to anyone we know who want to sell there house!...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 10,2017
Minithumbup
Paul McTamney
Gemma Kerrigan
By:
Feb 10,2017
0 people found
this helpful
Paul and Gemma were both extremely helpful in guiding me through the complex sale procedure. I found them to be courteous and professional at all times and Gemma's updates kept me well informed on the progress of the marketing process....
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Comment on agent fees
Reasonable charges
Was this helpful? Yes
Feb 06,2017
Minithumbup
Lynne Campbell
Gemma Kerrigan
By:
Feb 06,2017
0 people found
this helpful
I was happy with the whole process from valuation process, marketing and sales. The staff were easy to deal with and kept me informed throughout the process. The staff were friendly and knowledgable...
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Comment on agent fees
Very friendly and informative. hey guided me through the process
Was this helpful? Yes
Jan 25,2017
Minithumbup
By:
Jan 25,2017
0 people found
this helpful
First class sold in 3 days if u need an estate agent there it they do the job five star service...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 13,2017
Minithumbup
Lynne Campbell
Julie Graham
By:
Jan 13,2017
0 people found
this helpful
Excellent customer service and advice during the selling process. Attentive to my requirements and showed excellent industry knowledge combined with exemplary professionalism throughout....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 12,2017
Minithumbup
Julie Graham
Lynne Campbell
By:
Jan 12,2017
0 people found
this helpful
Both Julie and Lynne made the selling process of our house as smooth as it could be. As first time sellers we were anxious but this anxiety was alleviated by the excellent communication between Julie and ourselves. We were always kept well informed every step of the way and I cannot thank both Julie and Lynne enough for this. I highly recommend Pacciti Jones services, we definitely made the right choice with the estate agent we choose....
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Comment on agent fees
No issue with the fees, comparable with other estate agebts
Was this helpful? Yes
Jan 09,2017
Minithumbup
Lynne Campbell
Julie Graham
By:
Jan 09,2017
0 people found
this helpful
1sf class service from this branch. I have phoned a few times regarding the sale of my house and have always found them very friendly and professional...
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Was this helpful? Yes
Dec 08,2016
Minithumbup
Paul McTamney
Julie Graham
By:
Dec 08,2016
1 people found
this helpful
Very friendly in a business like way. Explained everything to us in a clear and concise manner. A pleasure to deal with....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 08,2016
Minithumbup
Julie Graham
Paul McTamney
By:
Dec 08,2016
0 people found
this helpful
I have been so happy with the service Pacitti Jones provided, and would recommend them fully to anyone looking to sell a property. The first encounter I had with Pacitti Jones was when Paul came to my flat for the initial consultation. Both he and Lynne explained the process of selling to me, and were very clear and up front about all possible options, their costs and time lines. I felt assured that I was working with people who would work hard to sell my property. The brochure PJ provided lo...
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Was this helpful? Yes
Nov 25,2016
Minithumbup
Paul McTamney
Julie Graham
By:
Nov 25,2016
0 people found
this helpful
Paul McTamney has now been involved in the sale of two of our properties. He is positive, optimistic and happy to work towards achieving the highest possible selling price. I would highly recommend his services! We worked with Julie Graham for the first time on the occasion of selling our last property. She is extremely professional, hardworking and just excellent in her job. She is also very discrete and offers plenty of excellent advice. Again, we have been really happy with the whole experien...
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Comment on agent fees
The agent was happy to reduce fees, but we settled at an arrangement that rewards the agent if a higher selling price is achieved. This is fair.
Was this helpful? Yes
Nov 11,2016
Minithumbup
Lynne Campbell
Julie Graham
By:
Nov 11,2016
0 people found
this helpful
Very happy .house on the market for only one week.i was informed of any views.girls in branch very helpful and friendly.would recommend them .to anyone...
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Was this helpful? Yes
Nov 09,2016
Minithumbup
Lynne Campbell
Paul McTamney
By:
Nov 09,2016
0 people found
this helpful
We have been very pleased with the service from Pacittis and particularly from Lynne. She has kept us advised of developments at every stage of the selling process. She has been very pleasant and encouraging throughout and is always friendly and courteous. We were also impressed with our initial contact with Paul who was very realistic about our sale price. He too was very pleasant helpful. Thank you....
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Comment on agent fees
The fees seem very fair in view of the amount of work and effort put into the sale.
Was this helpful? Yes
Nov 02,2016
Minithumbup
Julie Graham
By:
Nov 02,2016
0 people found
this helpful
Julie was helpful and organised. She gave me good advice and helped to secure and excellent price for my property....
read full review
Comment on agent fees
competitive fees
Was this helpful? Yes
Areas covered
  • Castlemilk
  • G73
  • Croftfoot
  • G72
  • Burnside
  • G44
  • Blantyre
  • G45
  • G71
  • g42
  • Uddingston
  • South Lanarkshire
  • Bothwell
  • Rutherglen
  • Cambuslang
  • Kings Park
  • Toryglen
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 98% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£27,500
  • Max: Β£225,600

Letting No data



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 47 1 2 0 1 0
Julie Graham Julie Graham
Sales Consultant
28 reviews

About Julie No description set View full profile
Paul McTamney Paul McTamney
Property Valuations Manager
34 reviews

About Paul No description set View full profile
Lynne Campbell Lynne Campbell
Branch Manager
17 reviews

About Lynne No description set View full profile
Mark Hordern Mark Hordern
Chief Executive
0 reviews

About Mark No description set View full profile
Nuala Ashe Nuala Ashe
3 reviews

About Nuala No description set View full profile
Tracey Bailey Tracey Bailey
0 reviews

About Tracey No description set View full profile
Maureen McCadden Maureen McCadden
Letting Services Manager
0 reviews

About Maureen No description set View full profile
Gemma Kerrigan - no image available Gemma Kerrigan
Sales Consultant
7 reviews

About Gemma No description set View full profile

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Fees

No fees set.
Last updated at 4:44 PM 10/03/2017 by allAgents

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things donҀ™t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail Ҁ“ which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 4:44 PM 10/03/2017 by allAgents

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