• Julie Graham
    Julie Graham
  • Paul McTamney
    Paul McTamney
  • Lynne Campbell
    Lynne Campbell
  • Mark Hordern
    Mark Hordern
  • Nuala Ashe
    Nuala Ashe
  • Maureen McCadden
    Maureen McCadden
  • Gemma Kerrigan
    Gemma Kerrigan
Pacitti Jones combines the property expertise of a successful estate agent with the integrity and professional standards of a law firm to deliver an exceptional property service. Whether you are selling, buying, renting or investing, you can expect from us in-depth market knowledge, professionalism and outstanding service.
Pacitti Jones

218 Stonelaw Road Burnside, Glasgow
City of Glasgow
G73 3SA

0141 647 3322
Aug 14,2017
Minithumbup
Paul McTamney
Lynne Campbell
By: 'Laura'
Aug 14,2017
0 people found
this helpful
Very straightforward and sound advice given. The staff are knowledgeable and realistic and this got us a quick sale at the price we wanted. We were kept updated throughout the process and the service was very efficient. Paul and Lynne know their stuff as far as the area and market is concerned and Gemma was also great when it came to the offer process. The fees were reasonable and we'll finitely use them again....
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Comment on agent fees
Fees were very reasonable.
Was this helpful? Yes
Jul 29,2017
Minithumbup
Lynne Campbell
Paul McTamney
By: 'Suz'
Jul 29,2017
0 people found
this helpful
I was delighted with the service I received from both Lynne and Paul. They had excellent customer service skills, acted in a professional manner and dealt with all of my queries fast and efficiently. They made selling my home easy and hassle free....
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Comment on agent fees
I found the fees to be reasonably priced and excellent value due to the service received.
Was this helpful? Yes
Jul 28,2017
Minithumbup
Gemma Kerrigan
Paul McTamney
By: 'Lees'
Jul 28,2017
0 people found
this helpful
Brilliant service - the guys were always there when I had any questions. Highest recommendation! The photos taken were brilliant too!...
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Comment on agent fees
Fees were reasonable
Was this helpful? Yes
Jul 26,2017
Minithumbup
Gemma Kerrigan
Lynne Campbell
By: 'Frankie Miller'
Jul 26,2017
0 people found
this helpful
thank you to you both for all of your help and answering all of my incessant questions! delighted with the sale and the process involved in it - my wife's granny was right in recommending you! (Mrs Matchett - I believe she pops in almost daily; Burnside's very own Kirsty Allsop!) thanks again...
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Comment on agent fees
earned it!
Was this helpful? Yes
Jul 26,2017
Minithumbup
Paul McTamney
Lynne Campbell
By: 'JM'
Jul 26,2017
0 people found
this helpful
As a new customer of Pacitti Jones I received outstanding service from all the staff at the Burnside Office. They kept me up-to-date with all aspects of the sales progress and were friendly and approachable. I would recommend Pacitti Jones to my friends and family....
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Comment on agent fees
average
Was this helpful? Yes
Jul 25,2017
Minithumbup
Paul McTamney
Gemma Kerrigan
By: 'THE FOUR OF US'
Jul 25,2017
0 people found
this helpful
Had Paul out to give us a valuation on house and liked his manner and had no hesitation in giving Pacitti Jones our business. Really liked gemma who gave daily updates with veiwings,offers and we sold the house in 1 week really pleased with Pacitti Jones...
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Comment on agent fees
GOOD
Was this helpful? Yes
Jul 25,2017
Minithumbup
Paul McTamney
Julie Graham
By: 'RHood'
Jul 25,2017
0 people found
this helpful
From start to finish I was very impressed with how both Paul and Julie worked with us in the sale of our home. They were both pleasant, honest and informed in all of their communications and everything was super efficient, from valuation to sale. As this was the first time I had sold a home they were very patient in answering all of my questions....
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Comment on agent fees
Fees were reasonable for the standard of service
Was this helpful? Yes
Jul 25,2017
Minithumbup
Paul McTamney
Lynne Campbell
By: 'Jillian McW'
Jul 25,2017
0 people found
this helpful
Excellent service provided. The pre-sale process was very smooth, spot on valuation from Paul McTamney and superb photography and schedule developed. Once on the market the flow of viewers was quick and smooth....
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Comment on agent fees
Agent fees are on a par with other competitors.
Was this helpful? Yes
Jul 21,2017
Minithumbup
Julie Graham
Paul McTamney
By: 'Ann'
Jul 21,2017
0 people found
this helpful
Every member of staff I spoke to was friendly and professional, nothing was too much trouble for them. Paul was friendly and knowledgeable and Julie was fantastic at alleviating any concerns I had, she really went above and beyond in helping me. It was great to have so much input as I had never sold a property before and I was nervous about the process but I was kept updated at all times which really helped. My property sold within two weeks at a great price and I would definitely use them aga...
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Comment on agent fees
good
Was this helpful? Yes
Jul 15,2017
Minithumbup
Paul McTamney
Gemma Kerrigan
By: 'Michelle Barrie'
Jul 15,2017
0 people found
this helpful
These guys are the best ever. It's the second time we've used them to sell our house, and the second time they've achieved a sale in only a few days. Not only are they professional, but they are friendly, knowledgable and highly efficient! A special mention to Gemma also, she's been excellent, a pleasure to deal with. And Paul really knows his marketplace. I would not hesitate in recommending this excellent team, a well oiled, and fine tuned machine :)...
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Comment on agent fees
They are more than worth their fee. Agency fees are never 'cheap'. But the quality you get here is second to none.
Was this helpful? Yes
Jul 12,2017
Minithumbup
Paul McTamney
Julie Graham
By: 'Lesley'
Jul 12,2017
0 people found
this helpful
An excellent service so far. Have received an offer on house in under 2 weeks. Paul was extremely professional but at the same time friendly made me feel at ease having very little experience selling houses. Julie has been OUTSTANDING keeping me up to date with every detail and also doing evening viewings. Overall a painless experience and can't thank them enough for their service....
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Comment on agent fees
Fees were acceptable.
Was this helpful? Yes
Jul 04,2017
Minithumbdown
Gemma Kerrigan
By: 'Mark adams'
Jul 04,2017
0 people found
this helpful
Didn't feel I was kept in the loop with everything to do with the sale of my late mothers house after advising staff of my inexperience in selling property etc. However I was pleased with presentation of marketing of the property....
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Comment on agent fees
To be concluded.
Was this helpful? Yes
By: Mark Hordern
Jul 05, 2017
View all comments (1)
Mr Adams Thank you for posting a review and Im sorry that you felt that our communication was not what you expected. If you would like to discuss this with me personally I would be happy to call you or arrange a meeting. In terms of the marketing of the property, it seems the sale was a success. The property was sold at a closing date in a little over three weeks for almost 10% over the Home Report value. But, as your review makes clear, we were selling a property that had belonge ...
Jun 28,2017
Minithumbup
Paul McTamney
Julie Graham
By: 'Jon'
Jun 28,2017
0 people found
this helpful
Brilliant service. Quick, efficient and direct. No inconvenience what so ever, will meet all your needs. From being appointed to carry out the sale of my property, it was sold in a week. It's was that quick i couldn't believe it....
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Comment on agent fees
Agreed fees would be fair in normal circumstances, but the fact they got an agreement on my property in just a week of being appointed, the fee was well worth it.
Was this helpful? Yes
Jun 28,2017
Minithumbup
Paul McTamney
By: 'Sheila G.'
Jun 28,2017
0 people found
this helpful
Paul was optimistic and very efficient. He gave us confidence from the outset that we would have a quick sale. The photos for the brochure were spot on. Thank you....
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Comment on agent fees
The fees were perfectly reasonable.
Was this helpful? Yes
Jun 26,2017
Minithumbup
Paul McTamney
Lynne Campbell
By: 'Ian B Stark'
Jun 26,2017
0 people found
this helpful
Paul was extreemly helpful, friendly, and competent. He advised me very well on required preparation of house for sale along with probable best timing....
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Comment on agent fees
Fees were acceptable
Was this helpful? Yes
Jun 15,2017
Minithumbup
Gemma Kerrigan
Paul McTamney
By: 'Eleanor'
Jun 15,2017
0 people found
this helpful
Excellent service from start to finish. Paul's appraisal of the property and guide price was very accurate. Gemma's updates and reassurance was helpful. Also the fact that staff were prepared to show the house while I was at work was of benefit to me and potential buyers and it was in fact someone who visited through the day that bought the house! Many thanks to the team at Pacitti Jones. I would have no hesitation in recommending this estate agent....
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Comment on agent fees
Fair and reasonable
Was this helpful? Yes
Jun 08,2017
Minithumbup
Paul McTamney
Lynne Campbell
By: 'Jim'
Jun 08,2017
0 people found
this helpful
Really happy with service, both very friendly and Paul's chat about Oasis won the race to sell the house for me!!!...
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Comment on agent fees
Fair fees
Was this helpful? Yes
Jun 06,2017
Minithumbup
Julie Graham
Gemma Kerrigan
By: 'Suzanne.'
Jun 06,2017
0 people found
this helpful
Wonderful customer service from Julie and Gemma who went above and beyond in both the sale of this house and the purchase of our new home. Will definitely recommend to friends in the future....
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Comment on agent fees
The fees are standard for this area.
Was this helpful? Yes
Jun 01,2017
Minithumbup
Paul McTamney
Julie Graham
By: 'Happy client'
Jun 01,2017
0 people found
this helpful
Excellent service. Met every target agreed . Pleasant , professional Customer care Kept me well informed and we had an offer at the home report value with two weeks Highly recommend this team...
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Comment on agent fees
All fees were very competative. Excellent photography and brochure presentation
Was this helpful? Yes
Jun 01,2017
Minithumbup
Lynne Campbell
Julie Graham
By: 'Brian Donohoe'
Jun 01,2017
0 people found
this helpful
I think that it's quite unfair only picking two staff members as I know all staff helped to sell house . having stayed at the same house for 24years you can understand how nervous we where this all changed after talking to Paul and the girls .just over a week 7offers on closing day ,got a great price ,we can't praise the staff high enough would highly recommend this office if selling house...
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Comment on agent fees
To be honest we don't know much about prices But staff do work hard ( good )
Was this helpful? Yes
May 29,2017
Minithumbup
By: 'Linda anderson'
May 29,2017
0 people found
this helpful
Very good service from all concerned kept informed on a daily basis always very pleasant and helpful , would recommend and would use this company again....
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Comment on agent fees
Good service received
Was this helpful? Yes
May 22,2017
Minithumbup
Paul McTamney
Julie Graham
By: 'Natalie Murphy'
May 22,2017
0 people found
this helpful
I had an absolutely amazing experience with Pacitti Jones not only through the purchase of my new house but also in the recent sale of my flat. Julie and Paul couldn't have been more helpful and flexible when I was unable to do the viewings myself. Their knowledge of the local area and the customers in this areas shone through as they were able to accurately estimate the value of my property and market it to the right audience. I have had such a wonderful experience that I have recommended th...
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Comment on agent fees
Very competitive fees for the work carried out even and they went above and beyond with the level of service.
Was this helpful? Yes
May 18,2017
Minithumbup
Julie Graham
Paul McTamney
By: 'JoJo'
May 18,2017
0 people found
this helpful
The staff at Pacitti Jones were very efficient , if I am selling in the future I would definitely us them agin .......
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Comment on agent fees
Great
Was this helpful? Yes
Apr 26,2017
Minithumbup
Paul McTamney
Lynne Campbell
By: 'Gerry'
Apr 26,2017
0 people found
this helpful
Top man. Could sell snow to the eskimoe's. Good enough to have a show on tv, something like Martin Lewis, yes he's that good. Very knowledgeable and professional and a pleasure to work with....
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Comment on agent fees
A bit more than some but you get more for your money with this man
Was this helpful? Yes
Apr 21,2017
Minithumbup
Paul McTamney
Gemma Kerrigan
By: 'Mr JOHN Rodgers'
Apr 21,2017
0 people found
this helpful
Valuation and advice about the property and it's sale appeared accurate honest and without bias and was provided in a manner that was personable and without pressure. Gemma has always made herself available to be contacted and has always kept us fully informed of the viewings and offers in a timely , polite, courteous and diligent way...
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Comment on agent fees
Appear to reflect market levels
Was this helpful? Yes
Apr 20,2017
Minithumbup
Gemma Kerrigan
Paul McTamney
By: 'William Esler'
Apr 20,2017
0 people found
this helpful
Made it easy from start to finish Everything handled professionally and quickly would recommend paciti jones Thanks very much Billy...
read full review
Was this helpful? Yes
Apr 18,2017
Minithumbup
Paul McTamney
Lynne Campbell
By: 'Marlyn and Tom McCluskey'
Apr 18,2017
0 people found
this helpful
Paul, Lynne and the rest of the team dealt with our house sale recently and they surpassed our expectations 10 fold. Their honesty, professionalism and dedication were second to none and we would have no hesitation recommending their branch to anyone selling their home....
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Comment on agent fees
Would have liked it to be cheaper but I reckon you get the service you pay for.
Was this helpful? Yes
Apr 18,2017
Minithumbup
Paul McTamney
Julie Graham
By: 'Chris Maitland'
Apr 18,2017
0 people found
this helpful
I've both bought and sold a property through Pacitti Jones Burnside branch in recent months, as well as my fiancee having sold her own flat. Everyone on all occasions have been first class and super helpful. The schedules were great, we were always kept up-to-date with what was going on, and the whole process from start to finish was nothing like as stressful as I thought it might be, largely thanks to the team here going above and beyond what was expected. Many thanks to Paul, Julie, Lynne &...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 03,2017
Minithumbup
Paul McTamney
Lynne Campbell
By: 'Jane'
Apr 03,2017
0 people found
this helpful
Very positive experience. I was taken with the energy, enthusiasm and local knowledge displayed by Paul. I appreciated his very sensible suggestions and his photographs were fabulous. Everything moved very quickly and I accepted an offer 2 weeks after going to market. Gemma and Lynne were great as well - thank you....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 29,2017
Minithumbup
Paul McTamney
By: 'Anne'
Mar 29,2017
0 people found
this helpful
Paul comes into your home like a long lost pal, putting you at ease and talking you through step by step the journey of selling your home. Paul and the lovely girls in the office keep you updated about viewers,times and their interest which is relaxing knowing your home is in their very capable hands,can't thank them all enough! Would highly recommend PJ, wouldn't use anyone else and it sold in ONE WEEK...
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • Castlemilk
  • G73
  • Croftfoot
  • G72
  • Burnside
  • G44
  • Blantyre
  • G45
  • G71
  • g42
  • Uddingston
  • South Lanarkshire
  • Bothwell
  • Rutherglen
  • Cambuslang
  • Kings Park
  • Toryglen
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 98% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£18,500
  • Max: Β£322,000

Letting No data



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 67 1 2 0 1 1
Julie Graham Julie Graham
Sales Consultant
35 reviews

About Julie No description set View full profile
Paul McTamney Paul McTamney
Property Valuations Manager
50 reviews

About Paul No description set View full profile
Lynne Campbell Lynne Campbell
Branch Manager
25 reviews

About Lynne No description set View full profile
Mark Hordern Mark Hordern
Chief Executive
0 reviews

About Mark No description set View full profile
Nuala Ashe Nuala Ashe
4 reviews

About Nuala No description set View full profile
Maureen McCadden Maureen McCadden
Letting Services Manager
0 reviews

About Maureen No description set View full profile
Gemma Kerrigan Gemma Kerrigan
Sales Consultant
14 reviews

About Gemma No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 4:44 PM 10/03/2017 by allAgents

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things donҀ™t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail Ҁ“ which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 4:44 PM 10/03/2017 by allAgents

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