• Karen Connolly
    Karen Connolly
  • Fiona Thornycroft
    Fiona Thornycroft
  • Mark Hordern
    Mark Hordern
  • Romina Moro
    Romina Moro
  • Julie Gemmell
    Julie Gemmell
  • Maureen McCadden
    Maureen McCadden
Pacitti Jones combines the property expertise of a successful estate agent with the integrity and professional standards of a law firm to deliver an exceptional property service. Whether you are selling, buying, renting or investing, you can expect from us in-depth market knowledge, professionalism and outstanding service.
Pacitti Jones

175 Kirkintilloch Road Bishopbriggs, Glasgow
City of Glasgow
G64 2LS

0141 772 2211
Aug 30,2017
Minithumbup
Fiona Thornycroft
Romina Moro
By: 'Vivien'
Aug 30,2017
0 people found
this helpful
After a frustrating time with another agent, we decided to sell our flat with Pacitti Jones, Bishopbriggs last year. We were not dissapointed, what so ever & within a few months we had finally sold our flat. Fiona gave us great advice from beginning to end & restored my faith in estate agents. Romina was completely 'on the ball' with feed back after every viewing & I would not hesitate in using Pacitti Jones again in the future. Thank you ladies!...
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Comment on agent fees
Extremely fair fee's.
Was this helpful? Yes
Aug 30,2017
Minithumbup
Fiona Thornycroft
Romina Moro
By: 'Gary cameron'
Aug 30,2017
0 people found
this helpful
The team in Bishopbriggs were really helpful through my sale . Good communication and really friendly service. Knowledgable, approachable and responsive. Really had my interests at core of what they do....
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Comment on agent fees
Got deal on lawyers fees. Sales fees typical however newer players more competitive price wise
Was this helpful? Yes
Aug 29,2017
Minithumbup
Fiona Thornycroft
Karen Connolly
By: 'MGH'
Aug 29,2017
0 people found
this helpful
Fiona could not have been anymore helpful. We sold my mums house and bought her a retirement flat all through Pacitti Jones. Fiona was excellent at communicating with us at every step of the way, she was very reassuring about the whole process. In fact any member of staff we spoke to were knowledgeable and keen to help....
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Comment on agent fees
The fee structure was a good price.
Was this helpful? Yes
Jun 01,2017
Minithumbup
Fiona Thornycroft
Fiona Thornycroft
By: 'Anne Marie Gillies'
Jun 01,2017
0 people found
this helpful
Excellent service from Fiona and her team They carried out all the viewing for us which was important as no family members lived locally I was kept fully up to date about these viewings and was given as much feedback as was available I feel the team worked very hard to ensure the sale of my mums house They were friendly approachable and answered all my queries ....
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Comment on agent fees
Fees were reasonable good value for money
Was this helpful? Yes
May 27,2017
Minithumbup
Karen Connolly
Fiona Thornycroft
By: 'Patricia'
May 27,2017
0 people found
this helpful
Professional, encouraging, patient staff - with an extremely positive attitude helped to make selling my property enjoyable! The valuation and marketing caused my Flat to sell to the first viewer. Thanks to the great Bishopbriggs team!...
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Was this helpful? Yes
Apr 24,2017
Minithumbup
By: 'Clare'
Apr 24,2017
0 people found
this helpful
An excellent service in terms of response time, experienced advice, and a very hands on team. Within an hour of our home going live we had our first viewer set up, and the numbers grew from there. Their experience selling homes in a similar area and price bracket were what helped us choose them, and we were very pleased with the whole package. Within a week we had accepted an offer....
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Comment on agent fees
The fees are clearly outlined, and each case can be looked at individually which makes sense.
Was this helpful? Yes
Apr 17,2017
Minithumbup
Fiona Thornycroft
By: 'Aldo'
Apr 17,2017
0 people found
this helpful
Fiona who dealt with the majority of my sale was very proffesional and kept me informed, however various other staff members also had dealings , sometimes it was quite difficult to keep tabs on who was dealing with things at different times. Pacitti jones didn't always do the viewing as my parents did on numerous occasions have to do in evenings maybe something to consider. disappointed in house sale not being advertised as under offer or sold when completed, others I have seen the notice chan...
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Comment on agent fees
Affordable
Was this helpful? Yes
Apr 14,2017
Minithumbup
Fiona Thornycroft
By: 'Gracie'
Apr 14,2017
0 people found
this helpful
Excellent customer service provided. My experience was very positive from beginning to the end. Staff morale is so good and I haven't picked a particular staff as all were excellent including Fiona, Karen, Romino and Julie. Thank you for your matchless service....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Apr 14,2017
Minithumbup
Fiona Thornycroft
By: 'happychappy'
Apr 14,2017
0 people found
this helpful
Fiona and her team were patient and professional at all times. They followed up all viewings timeously and kept me well informed. There was more or less immediate responces and replies which is very reassuring and nothing was too much of a bother....
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Comment on agent fees
The agent's fees were fine . I felt that Colin Bowie offered us a very good deal.
Was this helpful? Yes
Apr 12,2017
Minithumbup
Fiona Thornycroft
Romina Moro
By: 'Very satisfied vendor!'
Apr 12,2017
0 people found
this helpful
I have nothing but praise for all the staff members in the Bishopbriggs branch of Pacitti Jones, but in particular Fiona and Romina. They were easy to talk with and deal with from the moment I walked in the door to the day to day running of the sale of my mother in laws house. They were both friendly and approachable but also very professional and they made the whole experience quite an enjoyable one. Even having a bit of a laugh with me at times. They were both very much on the ball as far as g...
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Comment on agent fees
The fees for the sale were very fair and I think that they most definitely earned them
Was this helpful? Yes
Jan 23,2017
Minithumbup
Karen Connolly
Fiona Thornycroft
By: 'Kathleen'
Jan 23,2017
0 people found
this helpful
Very satisfied with all staff we encountered throughout the whole transaction. Colin Bowie was very helpful and pleasant. All advice given was very good....
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Comment on agent fees
Good
Was this helpful? Yes
Oct 30,2016
Minithumbup
Fiona Thornycroft
Romina Moro
By: 'revchap53'
Oct 30,2016
0 people found
this helpful
Fiona and Romina made the whole process very smooth and their expertise and knowledge were invaluable, leading to a speedy and most conducive outcome of 'under offer' in a very short time scale. Also want to acknowledge and express gratitude to Colin for his initial input and assistance towards the expert management of our transaction. They took the stress and complexities out of selling a property from us and managed a very satisfactory result for us. We are most grateful and would like to tha...
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Comment on agent fees
Very happy with this. We got value for money with a very swift and positive result of a very acceptable offer to purchase our property.
Was this helpful? Yes
Oct 21,2016
Minithumbup
Fiona Thornycroft
By: 'Lorna'
Oct 21,2016
0 people found
this helpful
Fiona provided an excellent professional service with a personal touch. She was always on the ball, provided constant updates throughout the sale process and offered some invaluable trustworthy advice which was really appreciated. I would definitely recommend Fiona at Pacitti and just hope when I go to buy again, Fiona can assist with the purchase process....
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Comment on agent fees
Worth every penny.
Was this helpful? Yes
Oct 11,2016
Minithumbup
Romina Moro
Fiona Thornycroft
By: 'MJH'
Oct 11,2016
0 people found
this helpful
A great service - the staff couldn't do enough for us! Went above and beyond expected levels of service. Excellent communication throughout....
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Comment on agent fees
House sold as a part exchange with a builder so we didn't pay any fees.
Was this helpful? Yes
Sep 12,2016
Minithumbup
Fiona Thornycroft
Karen Connolly
By: 'Shona Russell'
Sep 12,2016
0 people found
this helpful
Very professional in their approach to their work. Nothing was a problem and if they said they would contact me they did which in my opinion is very important. Everything was completed in the time frame advised and their knowledge on the market was very helpful. I'd definitely recommend PJ in Bishopbriggs to friends and family....
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Comment on agent fees
Fees were good
Was this helpful? Yes
Sep 12,2016
Minithumbup
Fiona Thornycroft
Romina Moro
By: 'Cath Boyle'
Sep 12,2016
0 people found
this helpful
Excellent service. Very understanding, put the needs of their client first. Was always available when needed, and overall made a stressful experience easier to manage....
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Comment on agent fees
Pretty standard I believe
Was this helpful? Yes
Aug 16,2016
Minithumbup
Fiona Thornycroft
Romina Moro
By: 'Michael Downie'
Aug 16,2016
0 people found
this helpful
First class prompt ,efficient service from knowledgeable professional staff. Thanks for making the sale of my house so easy and quick ....
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Comment on agent fees
Fees are fair
Was this helpful? Yes
Aug 10,2016
Minithumbup
Fiona Thornycroft
Romina Moro
By: 'Mark Smith'
Aug 10,2016
0 people found
this helpful
Communication from all staff at the Kirkintilloch road branch of pacitti Jones was excellent, they kept me up to date with all aspects of the sale of my property, even when I was abroad. I would have no hesitation in recommending them,...
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Was this helpful? Yes
Aug 08,2016
Minithumbup
Fiona Thornycroft
By: 'Claire'
Aug 08,2016
0 people found
this helpful
I would have no hesitation in recommending Pacitti Jones (Bishopbriggs) to anyone looking for an agent to sell their home. From the first point of contacting them through to completion I have had nothing but an excellent service. Fiona is no doubt a very experienced negotiator and helped guide us through the sale process offering great advice & reassurance throughout. Julie was also great to deal with, always really helpful and friendly. A really great team and I was never in any doubt they ...
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Comment on agent fees
Very happy with fees, very competitive.
Was this helpful? Yes
Jul 13,2016
Minithumbup
Fiona Thornycroft
Romina Moro
By: 'Great service will come back again'
Jul 13,2016
0 people found
this helpful
Thank you so much for all you're help and support, you are all defiantly team players working so well together putting the customer as ease all the time I was very impressed with the professional service we received, I will definitely recommend this office to all my friends...
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Comment on agent fees
Amazingly cheap
Was this helpful? Yes
May 10,2016
Minithumbup
Fiona Thornycroft
By: 'Stephanie'
May 10,2016
0 people found
this helpful
Fiona Outstanding personality, helpful and no question was left unanswered. Extremely professional and friendly support. Advertising schedule was very flattering and emphasised the quality of the property. No part of the services provided could be faulted....
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Comment on agent fees
Fair
Was this helpful? Yes
May 06,2016
Minithumbup
Fiona Thornycroft
By: 'Val'
May 06,2016
0 people found
this helpful
Great fast, efficient, friendly service from all especially Fiona. combination of email and phone calls used to communicate which suits me fabulously as I do not always have access to both of these at the same time. Many thanks....
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Comment on agent fees
Great
Was this helpful? Yes
Sep 08,2013
Minithumbdown
Lorraine Law
By: 'Suzie'
Sep 08,2013
0 people found
this helpful
Went miles out our way to view a property that Lorraine had booked us an appointment for to be told on arrival by the homeowner that the house had already been sold the previous day. No phone call and no apology given....
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What agent could do to change your mind?
The agent could have told us the house had been sold prior to us visiting the property. Mistakes happen but it is very ignorant not to issue some kind of apology afterwards.
Attached Files
Was this helpful? Yes
Areas covered
  • G21
  • G22
  • G33
  • G64
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 95% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£62,000
  • Max: Β£290,000

Letting No data



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 22 0 0 0 0 1
Karen Connolly Karen Connolly
4 reviews

About Karen No description set View full profile
Fiona Thornycroft Fiona Thornycroft
Branch Manager
21 reviews

About Fiona No description set View full profile
Mark Hordern Mark Hordern
Chief Executive
0 reviews

About Mark No description set View full profile
Romina Moro Romina Moro
Sales Consultant
9 reviews

About Romina No description set View full profile
Julie Gemmell Julie Gemmell
Sales Receptionist
0 reviews

About Julie No description set View full profile
Maureen McCadden Maureen McCadden
Letting Services Manager
0 reviews

About Maureen No description set View full profile

Job vacancies

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Fees

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Last updated at 4:45 PM 10/03/2017 by allAgents

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things donҀ™t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail Ҁ“ which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 4:45 PM 10/03/2017 by allAgents

Awards won by Pacitti Jones, Glasgow G64 2LS

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