Pacitti Jones combines the property expertise of a successful estate agent with the integrity and professional standards of a law firm to deliver an exceptional property service.
Whether you are selling, buying, renting or investing, you can expect from us in-depth market knowledge, professionalism and outstanding service.
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: G22
Sales (as a Vendor)
Postcode: G22
0people found this helpful
The staff were extremely helpful right from the outset.....the surveyor was correct in all advice he gave me, the office staff (especially Fiona) were able to provide me with the right information at all times and the sale achieved it's expected target in ... read full review
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: G64
Sales (as a Vendor)
Postcode: G64
0people found this helpful
Great service from start to finish. Colin gave great advice from the very beginning of the process and a special mention to Fiona who worked hard to get our property on the market as quick as possible as we had bought another property.
Julie and ... read full review
Services: Sales (as a Vendor)
Sold price: £70000 Would you recommend?: Yes
Postcode: G21
Sales (as a Vendor)
Sold price: £70000 Postcode: G21
0people found this helpful
After a frustrating time with another agent, we decided to sell our flat with Pacitti Jones, Bishopbriggs last year. We were not dissapointed, what so ever & within a few months we had finally sold our flat. Fiona gave us great advice from beginning to ... read full review
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: G33
Sales (as a Vendor)
Postcode: G33
0people found this helpful
The team in Bishopbriggs were really helpful through my sale . Good communication and really friendly service. Knowledgable, approachable and responsive. Really had my interests at core of what they do.... read full review
Comment on agent fees
Got deal on lawyers fees. Sales fees typical however newer players more competitive price wise
Services: Sales (as a Vendor)
Sold price: £62000 Would you recommend?: Yes
Postcode: G22
Sales (as a Vendor)
Sold price: £62000 Postcode: G22
0people found this helpful
Fiona could not have been anymore helpful. We sold my mums house and bought her a retirement flat all through Pacitti Jones. Fiona was excellent at communicating with us at every step of the way, she was very reassuring about the whole process. In fact ... read full review
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: G64
Sales (as a Vendor)
Postcode: G64
0people found this helpful
Excellent service from Fiona and her team They carried out all the viewing for us which was important as no family members lived locally I was kept fully up to date about these viewings and was given as much feedback as was available I feel ... read full review
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: G64
Sales (as a Vendor)
Postcode: G64
0people found this helpful
Professional, encouraging, patient staff - with an extremely positive attitude helped to make selling my property enjoyable! The valuation and marketing caused my Flat to sell to the first viewer.
Thanks to the great Bishopbriggs team!... read full review
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: G64
Sales (as a Vendor)
Postcode: G64
0people found this helpful
An excellent service in terms of response time, experienced advice, and a very hands on team.
Within an hour of our home going live we had our first viewer set up, and the numbers grew from there.
Their experience selling homes in a similar area ... read full review
Comment on agent fees
The fees are clearly outlined, and each case can be looked at individually which makes sense.
Services: Sales (as a Vendor)
Sold price: £115000 Would you recommend?: Yes
Postcode: G64
Sales (as a Vendor)
Sold price: £115000 Postcode: G64
0people found this helpful
Fiona who dealt with the majority of my sale was very proffesional and kept me informed, however various other staff members also had dealings , sometimes it was quite difficult to keep tabs on who was dealing with things at different times. Pacitti jones didn't always ... read full review
Services: Sales (as a Vendor)
Sold price: £180000 Would you recommend?: Yes
Postcode: G64
Sales (as a Vendor)
Sold price: £180000 Postcode: G64
0people found this helpful
Excellent customer service provided. My experience was very positive from beginning to the end. Staff morale is so good and I haven't picked a particular staff as all were excellent including Fiona, Karen, Romino and Julie. Thank you for your matchless service.... read full review
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: G64
Sales (as a Vendor)
Postcode: G64
0people found this helpful
Fiona and her team were patient and professional at all times. They followed up all viewings timeously and kept me well informed. There was more or less immediate responces and replies which is very reassuring and nothing was too much of a bother.... read full review
Comment on agent fees
The agent's fees were fine . I felt that Colin Bowie offered us a very good deal.
Services: Sales (as a Vendor)
Sold price: £245000 Would you recommend?: Yes
Postcode: G643
Sales (as a Vendor)
Sold price: £245000 Postcode: G643
0people found this helpful
I have nothing but praise for all the staff members in the Bishopbriggs branch of Pacitti Jones, but in particular Fiona and Romina. They were easy to talk with and deal with from the moment I walked in the door to the day to day ... read full review
Comment on agent fees
The fees for the sale were very fair and I think that they most definitely earned them
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: G64
Sales (as a Vendor)
Postcode: G64
0people found this helpful
Very satisfied with all staff we encountered throughout the whole transaction. Colin Bowie was very helpful and pleasant. All advice given was very good.... read full review
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: G33
Sales (as a Vendor)
Postcode: G33
0people found this helpful
Fiona and Romina made the whole process very smooth and their expertise and knowledge were invaluable, leading to a speedy and most conducive outcome of 'under offer' in a very short time scale. Also want to acknowledge and express gratitude to Colin for his initial ... read full review
Comment on agent fees
Very happy with this. We got value for money with a very swift and positive result of a very acceptable offer to purchase our property.
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: G33
Sales (as a Vendor)
Postcode: G33
0people found this helpful
Fiona provided an excellent professional service with a personal touch. She was always on the ball, provided constant updates throughout the sale process and offered some invaluable trustworthy advice which was really appreciated.
I would definitely recommend Fiona at Pacitti and just hope when I ... read full review
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: G64
Sales (as a Vendor)
Postcode: G64
0people found this helpful
A great service - the staff couldn't do enough for us!
Went above and beyond expected levels of service. Excellent communication throughout.... read full review
Comment on agent fees
House sold as a part exchange with a builder so we didn't pay any fees.
Services: Sales (as a Vendor)
Sold price: £62 Would you recommend?: Yes
Postcode: ML6
Sales (as a Vendor)
Sold price: £62 Postcode: ML6
0people found this helpful
Very professional in their approach to their work. Nothing was a problem and if they said they would contact me they did which in my opinion is very important. Everything was completed in the time frame advised and their knowledge on the market was very ... read full review
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: G33
Sales (as a Vendor)
Postcode: G33
0people found this helpful
Excellent service. Very understanding, put the needs of their client first. Was always available when needed, and overall made a stressful experience easier to manage.... read full review
Services: Sales (as a Vendor)
Sold price: £130100 Would you recommend?: Yes
Postcode: G64
Sales (as a Vendor)
Sold price: £130100 Postcode: G64
0people found this helpful
First class prompt ,efficient service from knowledgeable professional staff. Thanks for making the sale of my house so easy and quick .... read full review
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: G64
Sales (as a Vendor)
Postcode: G64
0people found this helpful
Communication from all staff at the Kirkintilloch road branch of pacitti Jones was excellent, they kept me up to date with all aspects of the sale of my property, even when I was abroad. I would have no hesitation in recommending them,... read full review
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: G64
Sales (as a Vendor)
Postcode: G64
0people found this helpful
I would have no hesitation in recommending Pacitti Jones (Bishopbriggs) to anyone looking for an agent to sell their home. From the first point of contacting them through to completion I have had nothing but an excellent service. Fiona is no doubt a very experienced ... read full review
Services: Sales (as a Vendor)
Sold price: £200100 Would you recommend?: Yes
Postcode: G64
Sales (as a Vendor)
Sold price: £200100 Postcode: G64
0people found this helpful
Thank you so much for all you're help and support, you are all defiantly team players working so well together putting the customer as ease all the time I was very impressed with the professional service we received,
I will definitely recommend this office to ... read full review
Services: Sales (as a Vendor)
Sold price: £290000 Would you recommend?: Yes
Postcode: G33
Sales (as a Vendor)
Sold price: £290000 Postcode: G33
0people found this helpful
Fiona Outstanding personality, helpful and no question was left unanswered. Extremely professional and friendly support. Advertising schedule was very flattering and emphasised the quality of the property. No part of the services provided could be faulted.... read full review
Services: Sales (as a Vendor)
Sold price: £212000 Would you recommend?: Yes
Postcode: G64
Sales (as a Vendor)
Sold price: £212000 Postcode: G64
0people found this helpful
Great fast, efficient, friendly service from all especially Fiona.
combination of email and phone calls used to communicate which suits me fabulously as I do not always have access to both of these at the same time.
Many thanks.... read full review
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: G33
Lettings (Prospective customer)
Postcode: G33
0people found this helpful
Went miles out our way to view a property that Lorraine had booked us an appointment for to be told on arrival by the homeowner that the house had already been sold the previous day. No phone call and no apology given.... read full review
What agent could do to change your mind?
The agent could have told us the house had been sold prior to us visiting the property. Mistakes happen but it is very ignorant not to issue some kind of apology afterwards.
Our aim is to ensure that all of our clients are satisfied with everything that we do for them.
But we know that sometimes things donΓ’ΒΒt go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.
If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.
If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail Γ’ΒΒ which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.
If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.
Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.
He will reply in writing directly to you, usually by e-mail but by post if you prefer.
We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.
If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).