• Tony Platt
    Tony Platt
  • Simon Castle
    Simon Castle
  • Diana Mutafova
    Diana Mutafova
  • Matthew Cole
    Matthew Cole
  • Vilena Smiltniekaite
    Vilena Smiltniekaite
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    Taylan Serman
No description for branch.
Oct 26,2016
Minithumbup
By:
Oct 26,2016
Featured Review
0 people found
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vilena help my to fiind nice house she was friendly,profesional and helphul.Iam realy hapy with the services...
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Comment on agent fees
agent's fees was rezonabile
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Oct 25,2016
Minithumbup
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Oct 25,2016
Featured Review
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Vilena was really helpful during the all process. She really took into account our needs and budget, trying to find the best option for us. Usually agents offer anything without listening to you specially outside budget, but this wasn't the case. Really satisfied with Vilena's assistance....
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Oct 25,2016
Minithumbup
By:
Oct 25,2016
Featured Review
0 people found
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Vilena recently helped me to source a tenant for my mothers house a 1 bed flat. My mother is 60 and very difficult requiring one quiet no hassle working professional individual. Despite my mothers expectations Vilena managed to find a suitable tenant. She was very profession at ll time, kept open communication and knew exactly what we wanted. She has a nice friendly presence and is nice to work with....
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Comment on agent fees
Good value
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Oct 01,2016
Minithumbup
By:
Oct 01,2016
Featured Review
0 people found
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outlook is one of my favourite agency - reasonable fees, friendly agents. In our case we were dealing with agent Vilena Smiltniekaite. Kind, helpful person. to put it briefly - she will help you to get the most out of it....
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Sep 26,2016
Minithumbup
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Sep 26,2016
Featured Review
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Diana from Outlook helped me and my partner find an excellent flat in Walthamstow. She showed us a variety of properties, and helped us find one closest to our preferences. When it came to the tenancy agreement, Diana helped us secure special requests to the landlord and updates to the flat. We are very pleased with our flat and would highly recommend Outlook....
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Sep 15,2016
Minithumbup
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Sep 15,2016
0 people found
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Matthew at Outlook was selected from four prospective agents I met, to conveyance the sale of a flat. He was friendly, professional and helpful and communication and updates were excellent. He also dealt skilfully with the buyers, who later in proceedings expected unrealistic discounts. We sold the flat for a price we needed, expected and were happy with. I also dealt with John Williams at the Leyton branch who covered Matthew's honeymoon and the transition in support and service was excelle...
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Comment on agent fees
They were the cheapest of the four agents I contacted and competitive.
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Sep 07,2016
Minithumbup
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Sep 07,2016
0 people found
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Vilena was lovely to work with. It was very easy to arrange a viewing for my flat and make arrangements to move in. During my viewing she was able to answer all of my questions. During the referencing process Vilena kept in touch to give me updates and to let me know when people would be contacting me. After moving in Vilena has been helpful with directing me to the people I need to contact to make repairs etc....
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Comment on agent fees
The agent's fees were well within my expected price range and were explained very clearly when I made my application.
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Sep 06,2016
Minithumbup
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Sep 06,2016
0 people found
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Vilena is bright, friendly and made us feel very at ease/comfortable throughout the moving process, and not once made us feel like customers. She is always there to help with any queries that we have. Likewise, when Vilena was not available to sign contracts etc, Tony was on hand to help us through everything. A friendly face, and concise throughout....
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Comment on agent fees
Good. Worth the money to get a good service
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Aug 25,2016
Minithumbup
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Aug 25,2016
0 people found
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Vilena was amazing, really helpful and patient. We were looking for a house to rent and firstly she found it straight away and secondly she gave us some very useful tips and helped us with all process to be as smooth as possible. Hopefully I won't need her help any soon but if I need to move again I'd definitely choose her again. Really happy with the service and communication....
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Aug 25,2016
Minithumbup
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Aug 25,2016
0 people found
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Vilena has been really professional. She has showed great understand about our needed. She got a lot of patience and always ready to answer to all our dubts and questions. Really friendly....
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Comment on agent fees
She deserve a great prize. She helped a lot.
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Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
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Diana was professional from beginning to end. We were new to the area, she understood our prerequisites and found us our ideal rental....
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Comment on agent fees
Other agents were charging no fees and still provided a good level of service
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Jul 26,2016
Minithumbup
By:
Jul 26,2016
0 people found
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Outlook's service - particularly Diana's - has been prompt, friendly and professional. She accommodated viewings at very short notice and the offer, contract and move-in processes were hassle-free. I've had a follow-up call to ensure my satisfaction within two days of receiving the keys. Very satisfied overall to date....
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Comment on agent fees
The fees are comparatively a bit more expensive to other agents in the area but the fee structure was transparent and I've previously paid similar rates for less satisfactory service.
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Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
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Vilena was great, very friendly and helpful, and explained everything that I needed to know. Everything went through quickly and painlessly....
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Comment on agent fees
They were fine, fairly typical I think
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Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
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My experience with Outlook was very good. My agent, Diana, was very pleasant and professional. She made the process very smooth and I would recommend this agency to others....
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Comment on agent fees
Not enough experience to honesty compare, but seemed a bit high for my pocket.
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Jun 07,2016
Minithumbup
By:
Jun 07,2016
0 people found
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Matthew was friendly and proactive throughout the sale. Not pushy, and pragmatic as the vendors agent and us as buyers. Was accommodating when we wanted to view the property and check out boilers etc... Seem like a good froendly team, not corporate but a well turned out operation If we ever come to sell, we'd be talking to the outlook team Cheers, Jamie...
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Jun 03,2016
Minithumbup
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Jun 03,2016
0 people found
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She found me A House really quiklly also is respectful and helpful always ready to help.i really recomend her....
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Comment on agent fees
She is nice,helpful,and she found the me A House really quikly i recomend her to everyone.
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May 04,2016
Minithumbup
By:
May 04,2016
0 people found
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From first contact I found Tony to be very professional and willing to help us with every aspect of the letting process. A fully comprehensive information pack was given to us which was easy to understand and covered everything we needed to know. Diana was very efficient with arranging the appointments and advising us about prospective tenants. Communication with both agents was prompt and consistent all the way through the process. This is my first time letting a property and the help and a...
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Comment on agent fees
I think the fees are in line with other agencies.
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May 04,2016
Minithumbup
By:
May 04,2016
0 people found
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This is my first letting, Callan was assigned to help between tenants and myself through the initial moving in of the new tenants. I have appreciated his assistance in dealing with a few tricky situations in a very professional and polite manner....
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Comment on agent fees
Okay
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May 04,2016
Minithumbup
By:
May 04,2016
0 people found
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Tony and Diana at Walthamstow office looked after my every need, made me feel at home and were always very helpful every step of the way throughout the whole renting process from start to finish....
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Comment on agent fees
The fees and managed service options were explained to me in great detail and broken down into all the possible options. If I didn't understand anything about the services/fees, they would explain it to me until I was totally happy with what I was paying and what service I would receive in return.
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May 03,2016
Minithumbup
By:
May 03,2016
0 people found
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Diana from Outlook helped us find a flat in Walthamstow. She showed us few flats and when we found the property we liked she guided us through the reference process and explained everything. We would recommend Diana and Outlook.i am really happy! .......    ...
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Apr 29,2016
Minithumbup
By:
Apr 29,2016
0 people found
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I normally hate using letting agents as I've had bad experiences before but Laura and Diana made the experience very smooth and easy. Both were extremely pleasant and very quick and helpful to reply to any queries. Couldn't have asked for more! Thank you very much both! Natalie and Alison...
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Apr 22,2016
Minithumbup
By:
Apr 22,2016
0 people found
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Diana Mutafova shows us the house, help us through all the process, she is a patience person. She is good in what is doing....
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Comment on agent fees
The house is nice, so the money fees was right.
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Apr 18,2016
Minithumbup
By:
Apr 18,2016
0 people found
this helpful
£ Diana from Outlook helped us find a flat in Walthamstow. She showed us few flats and when we found the property we liked she guided us through the reference process and explained everything. We would recommend Diana and Outlook. I am very happy £...
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Comment on agent fees
Good
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Apr 14,2016
Minithumbup
By:
Apr 14,2016
0 people found
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It was a pleasursble experience. Whole the process went very smooth, fast and tact. Highly recommended. Diana did a great job, she sprted us out in notime....
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Comment on agent fees
Efficient, fast, responsible. Very hood overall experience
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Apr 14,2016
Minithumbup
By:
Apr 14,2016
0 people found
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Both Diana and Tony were incredibly helpful throughout the whole process. We dealt primarily with Diana and she was always quick to respond to our queries. Tony showed us the property and was well informed about it as well as the neighbourhood....
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Apr 11,2016
Minithumbup
By:
Apr 11,2016
0 people found
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Very helpful, informative when showing us around the flat and very prompt when responding to emails. Diana took care of everything for us, and made moving very straightforward....
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Comment on agent fees
I believe the fees are broadly comparable, if not slightly cheaper, than other agents I have seen
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Apr 08,2016
Minithumbup
By:
Apr 08,2016
0 people found
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Whilst searching for a property using outlook estate agents we primarily dealt with Diana Mutafova. Diana showed us around several properties and was very accommodating, friendly and above all professional. Whilst always being available for repeat viewings and easily contactable, Diana always came across as very organised and responded quickly with any requests or queries. Furthermore, she was quick to forward any documents or forms that required our attention so as to keep the process mov...
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Comment on agent fees
Agents fees were reasonable on what we would expect from an estate agents within London.
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Apr 07,2016
Minithumbup
By:
Apr 07,2016
0 people found
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Diana was a very professional and efficient lettings agent and provided an excellent client service throughout. She was approachable, flexible when settting up meetings and viewings and easy to reach. Diana always promptly responded to all queries whether via email or over the phone. Overall it was a positive experience....
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Comment on agent fees
Similar to most high street lettings agents.
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Apr 07,2016
Minithumbup
By:
Apr 07,2016
0 people found
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very helpful and professional from the initial telephone enquiry to picking up the keys...Diana is a very good representative for the company....
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Comment on agent fees
good
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Apr 04,2016
Minithumbup
By:
Apr 04,2016
0 people found
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Tony has helped with my investment flat both with a sitting tenant and when finding a new tenant. when the flat became vacant Tony found new tenants very quickly and got the money flowing again. The whole team at outlook have been professional and exceptional....
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Comment on agent fees
fee's for management of an existing tenant are fantastically low at 5%, if they find the tenant the fee goes up to 10% which is about industry standard.
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Mar 31,2016
Minithumbup
By:
Mar 31,2016
0 people found
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Hi,I'm Ionut and I had a nice experience working with Diana from Outlook agency, she was really helpful and I will recommend it with pleasure....
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Mar 31,2016
Minithumbup
By:
Mar 31,2016
0 people found
this helpful
Diana was incredibly helpful and professional throughout the entire moving flat experience. I had a slightly complicated issue with my visa, which slowed down the process for all parties. Her attentiveness and calm reassurance never wavered through this period and on a personal level, that was something I appreciated greatly. I would not hesitate to recommend Outlook and Diana to friends or colleagues....
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Comment on agent fees
Good. No issue.
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Feb 14,2016
Minithumbup
By:
Feb 14,2016
0 people found
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Matthew has been helpful and professional throughout the process of helping us buy our first home. Very accommodating with visiting times, exceptionally efficient at responding to all our queries and brilliant at chasing all the other parties involved to make sure everything went smoothly. We would recommend Matthew and Outlook to anyone....
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Jan 11,2016
Minithumbup
By:
Jan 11,2016
0 people found
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We cannot thank Matt enough.He has been informative professional and totally on the ball at all times.Without his help and guidance we'd still be sitting in E17 waiting to start our new life in Spain. Thank you Matt and all the staff at Outlook.will recommend to all and sundry. Well done Matt.Thank you sooooooo much....
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Comment on agent fees
Fee's were reasonable you get what you pay for ,we personally had a priceless service.
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Jan 06,2016
Minithumbup
By:
Jan 06,2016
0 people found
this helpful
Geida was great at answering all our questions and making the search for a flat as easy and smooth as possible. She was friendly and organised and very helpful....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £220,000
  • Max: £550,000

Letting
  • Min: £0
  • Max: £0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
24 0 131 0 17 0 20 0 5 1
Tony Platt Tony Platt
Branch Manager
51 reviews

About Tony No description set View full profile
Simon Castle Simon Castle
Branch Manager
60 reviews

About Simon No description set View full profile
Diana Mutafova Diana Mutafova
Letting Agent
29 reviews

About Diana Letting Agent View full profile
Matthew Cole Matthew Cole
Sales manager
6 reviews

About Matthew No description set View full profile
Vilena Smiltniekaite Vilena Smiltniekaite
10 reviews

About Vilena No description set View full profile
Taylan Serman - no image available Taylan Serman
Property Consultant
0 reviews

About Taylan No description set View full profile

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Last updated at 1:47 PM 11/01/2016 by allAgents

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Last updated at 1:47 PM 11/01/2016 by allAgents

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