• Shelly Fox
    Shelly Fox
  • Simon Castle
    Simon Castle
  • Mustafa Ersalan
    Mustafa Ersalan
  • Victoria Robson
    Victoria Robson
  • Sukhi Jabbal
    Sukhi Jabbal
  • Laura Moppett
    Laura Moppett
  • Billy Crickmar
    Billy Crickmar
  • Wendy Hersom
    Wendy Hersom
  • Queenie Jauod
    Queenie Jauod
  • Asad Quraishi
    Asad Quraishi
  • Perry Spencer
    Perry Spencer
  • Gintare Pelutyte
    Gintare Pelutyte
  • upload your photo
    Holly O'Brien
  • Michael Warwick
    Michael Warwick
  • upload your photo
    Sue Kim
  • upload your photo
    Kuljit Kaur
  • upload your photo
    Naima ElBahja
  • Ernestas Alionis
    Ernestas Alionis
  • Adnan Tipu
    Adnan Tipu
  • Sara McCarthy
    Sara McCarthy
  • May Wright
    May Wright
  • Paige Gilder
    Paige Gilder
No description for branch.
Outlook Property

St. Johns House, 2 Romford Rd Stratford, London
Greater London
E15 4BF

020 8221 4444
Oct 13,2017
Minithumbdown
By: 'Rick S'
Oct 13,2017
0 people found
this helpful
Perry was somewhat helpful when searching for a property, but as soon as we put pen to paper, he essentially was no longer interested. He didn't respond to emails or calls. Was very short with me when I finally got through to him. Felt that he fled for the hills once he got his cheque! Felt disappointed by the whole experience....
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Comment on agent fees
Bad
Was this helpful? Yes
Oct 12,2017
Minithumbup
Mustafa Ersalan
By: 'M&M'
Oct 12,2017
0 people found
this helpful
Mustafa has been very helpful finding a house suiting our needs. He is a very kind and at hand person and we totally racommend him....
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Comment on agent fees
The agency's fee is more expensive than other agencies'
Was this helpful? Yes
Oct 12,2017
Minithumbup
Billy Crickmar
By: 'AF'
Oct 12,2017
0 people found
this helpful
Over the years I have found Billy to be consistently reliable and knowledgable about his work. Billy has always done his best to help, courteous and sincere in the recommendations/suggestions that he has given me....
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Was this helpful? Yes
Oct 06,2017
Minithumbup
Billy Crickmar
By: 'Ben Davis'
Oct 06,2017
0 people found
this helpful
From a landlord's perspective, a fantastic agent; have always found great tentants; given sound advice and always gone above and beyond to provide excellent service to both myself and my tenants. A real pleasure to work with and Billy has particualry always been extremely helpful - he knows the area and the market extremely well and goes out of his way for both landlord and tenant. Outlook have looked after two properties for me for nearly four years - and I wouldn't go anywhere else ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Oct 05,2017
Minithumbup
Billy Crickmar
By: 'Mary May'
Oct 05,2017
0 people found
this helpful
Billy is a customer focused representative, with whom we have worked for 6 years. In that time he has found us three good tenants. He possesses a good knowledge of the local market and works hard to find reliable tenants who are well suited to our property. Responsive and unfailingly polite, we have no hesitation in recommending him to other landlords in the area. Thoroughly professional....
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Comment on agent fees
Competitive - considered good value.
Was this helpful? Yes
Oct 04,2017
Minithumbup
Billy Crickmar
By: 'HABTOM'
Oct 04,2017
0 people found
this helpful
I have been a client of outlook property for the last few years. During all this time the service I received from Mr Billy Crickmar is always first class. He always has time for his customers and he is always ready to give his professional support and advice to his customers. I am very much grateful for his excellent service...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 04,2017
Minithumbup
Billy Crickmar
Shelly Fox
By: 'Deborah'
Oct 04,2017
0 people found
this helpful
I wish to state that working with Billy has been an absolute pleasure. He has been accommodating over the years and always makes time to say hello when I drop in. Shelly has been a trouble shooter and had assisted in managing matters which may otherwise escalate. It has been great working with them both....
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Comment on agent fees
The fees is reasonable.
Was this helpful? Yes
Sep 29,2017
Minithumbup
Billy Crickmar
By: 'Peter'
Sep 29,2017
0 people found
this helpful
Billy has been most helpful in that he's been proactive in chasing up renewals and no task is too much trouble in dealing with difficult customers....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Sep 23,2017
Minithumbdown
By: 'Kranthi Chaitanya'
Sep 23,2017
0 people found
this helpful
Exit process is pathetic.... Compared to other agencies they will charge more rent... Please check for other rental agencies if any in the apartment you are looking for. Will never respond on time for any queries.....
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Comment on agent fees
Bad...
Was this helpful? Yes
Sep 12,2017
Minithumbup
Shelly Fox
By: 'Mr M.'
Sep 12,2017
0 people found
this helpful
I have been an Outlook customer for 12 years, and have had Shelly manage my day to day management for the last year. I am very pleased to say that Shelly has continued in the tradition of quality management that I have come to expect of Outlook since signing up. I would thoroughly recommend Shelly and the Outlook team to any potential new landlords....
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Was this helpful? Yes
Sep 08,2017
Minithumbdown
Michael Warwick
By: 'Pavel'
Sep 08,2017
0 people found
this helpful
Outstanding service from Michael. Great to have that kind of people who take I would say personal care about the issue that arises time by time with property. Our issue was resolved in less than 24h, response time after reporting the problem was immediate. We are really glad to have Michael looking after our property. Many thanks....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 08,2017
Minithumbup
Shelly Fox
By: 'Andy'
Sep 08,2017
0 people found
this helpful
I have used Outlook to manage my property over the last 10 years and the people I deal with have always been professional. More recently, Shelley has been my point of contact and she has been a joy to deal with. She is responsive, polite and has a fantastic attitude whilst providing excellent customer service. I fully recommend her as a lettings manager. Keep up the good work!...
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Was this helpful? Yes
Sep 02,2017
Minithumbup
Adnan Tipu
Billy Crickmar
By: 'Sharon'
Sep 02,2017
0 people found
this helpful
We sold our flat with Outlook Stratford and I have been really impressed with them from our very first meeting. They are professional and friendly and I have really enjoyed engaging with this team. Whilst our property was on the market they provided us with prompt detailed feedback following each viewing and advised us accordingly. They made the process feel easy and uncomplicated. From offer through to completion they went above and beyond to support the process and push things through, liaisin...
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Comment on agent fees
Very happy with he service provided for the fee.
Was this helpful? Yes
Aug 18,2017
Minithumbup
Michael Warwick
By: 'Effie'
Aug 18,2017
0 people found
this helpful
Been dealing with Michael for the past 15 months as my property maintenance manager. He is ever so helpful and always go extra mile. He always reply promptly and try to resolve my issue as quickly as possible....
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 08,2017
Minithumbup
Billy Crickmar
Mustafa Ersalan
By: 'M'
Aug 08,2017
1 people found
this helpful
Very friendly and helpful staffs that makes things better. Branch manager Billy he is very nice person and listens the customer issues seriously....
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Comment on agent fees
Good. It is reasonable.
Was this helpful? Yes
Aug 08,2017
Minithumbup
Michael Warwick
By: 'YBB'
Aug 08,2017
0 people found
this helpful
Michael is great professional, reliable and trustworthy. He has been a valuable advisor to help me solving the various issues....
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Was this helpful? Yes
Aug 04,2017
Minithumbup
Michael Warwick
By: 'Desmond'
Aug 04,2017
0 people found
this helpful
Prompt in his addressing of our queries. Good conduit to our landlords. Always on hand to assist. Thanks Michael! Des...
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Aug 03,2017
Minithumbup
Sara McCarthy
By: 'Sara McCartny'
Aug 03,2017
0 people found
this helpful
You're fantastic, Sara! You're extremely helpful and very supportive. You always help me very quickly. I can't thank you enough!...
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Was this helpful? Yes
Jul 31,2017
Minithumbup
Mustafa Ersalan
By: 'Mohammad Hussain'
Jul 31,2017
1 people found
this helpful
Mustafa was really helpful. Best in the business I have seen so far. Would recommend him for everyone that looking for move in....
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Comment on agent fees
Agent fee was reasonable.
Was this helpful? Yes
Jul 20,2017
Minithumbup
Michael Warwick
By: 'mark33'
Jul 20,2017
0 people found
this helpful
I do spend a lot of time in emerging countries for professional reasons and I am glad to corroborate I have had excellent communications with Michael . We had a ' bit of trouble' as Frank Spencer used to say but it was seamlessy and smoothly communicated and managed in a most professional manner by Michael. In a word it is pretty nice to have someone I can rely on and trust....
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Comment on agent fees
pretty good
Was this helpful? Yes
Jul 03,2017
Minithumbup
Mustafa Ersalan
By: 'Zu'
Jul 03,2017
1 people found
this helpful
Extremely positive, honest, polite, helpful and accommodating.With these qualities, in my opinion, he is the best agent I came across so far while being a tenant....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 03,2017
Minithumbup
Mustafa Ersalan
By: 'Magdalena'
Jul 03,2017
1 people found
this helpful
I was extremely pleased with Mustafa's help with finding us the right flat. He was extremely helpful, patient and very flexible to meet our needs, especially when it came to time of viewing. His politeness, willingness to help and positive attitude makes the stressful time so much easier! Without hesitation I would recommend Mustafa!...
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Comment on agent fees
The fees are quite high but it's not Mustafa who sets it up :)
Was this helpful? Yes
Jun 17,2017
Minithumbup
Adnan Tipu
Billy Crickmar
By: 'Sora May'
Jun 17,2017
0 people found
this helpful
Adnan was very helpful throughout the sale. Keeping us in touch throughout. Thank you very much. We would also like to thank Billy for all his help....
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Was this helpful? Yes
Jun 15,2017
Minithumbup
Mustafa Ersalan
By: 'Coralie & Florelle'
Jun 15,2017
1 people found
this helpful
Mustafa has been so incredibly helpful and very patient throughout the whole process. He dealt with all our requests very efficiently and with great professionalism. Never did we think it would be as quick and easy as it has been to find such a lovely flat, thanks to Mustafa. Very friendly as well (which does matter during such stressful time), we could not recommend him enough!...
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Comment on agent fees
Quite high for our budget but the top service provided by the agent/agency makes up for it!
Was this helpful? Yes
Jun 14,2017
Minithumbup
Sara McCarthy
By: 'AI'
Jun 14,2017
0 people found
this helpful
Sara is a very efficient and understanding agent. She responds to all my queries quickly and also makes excellent suggestions. She is personable to speak with and has a good insight of the market. Whenever there are any developments with the property, she lets me know well beforehand and then always acts promptly. She's also helped me compile old records, and when I've been travelling she's made it very easy to sign documents and to remain in contact. All in all, Sara is an excellent and friendl...
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Was this helpful? Yes
Jun 09,2017
Minithumbup
Adnan Tipu
By: 'Stephen'
Jun 09,2017
0 people found
this helpful
Having dealt with Adnan throughout the purchase of my property I can confidently say that he provided the best customer service I have received in the 10 years I have been in this country. Adnan's response rate to queries was first rate - it felt like it was within 10min every time I reached out to him. The process itself was not without its hiccups mainly due to various delays but Adnan was always proactive in keeping me updated and helping push things along where he could. It was a pleasure ...
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Was this helpful? Yes
Jun 06,2017
Minithumbup
Adnan Tipu
Billy Crickmar
By: 'Jean Foster'
Jun 06,2017
0 people found
this helpful
Within minutes of entering the Outlook office, I realised Outlook was the right company to handle the sale of my flat. Adnan and Billy were friendly,approachable and very professional from our first meeting. They kept me fully informed at all times, advised me and ensured any query was dealt with promptly and efficiently which ensured that the sale proceeded very smoothly at all times. This was in sharp contrast to my dealings with another local estate agent the previous year. I would use Ou...
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Comment on agent fees
The fees were competitive with other local agents
Was this helpful? Yes
Jun 01,2017
Minithumbup
Mustafa Ersalan
By: 'Andrea'
Jun 01,2017
1 people found
this helpful
Mustafa was extremely helpful and professional and delivered a top quality service! I highly recommend booking viewings with him. Thanks again for everything...
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Was this helpful? Yes
May 30,2017
Minithumbup
Adnan Tipu
Billy Crickmar
By: 'VIjay'
May 30,2017
0 people found
this helpful
Of many agents I met, I find Adnan very helpful & responsive. He is very good at guiding with right info, which will work out in practical way without any delusions. He has quick turn around & I feel, he always work towards the betterment of his clients. I am very pleased by his involvement & was keen on negating any deviation in the process. Billy was very much same as Adnan in his absence. If you are engaged with Adnan / Billy, I would definitely recommend to stop worrying on any...
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Was this helpful? Yes
May 19,2017
Minithumbup
Gintare Pelutyte
By: 'Matteo Bernardo'
May 19,2017
0 people found
this helpful
I have appreciated her availability and her care about us, the best agent I ve meet. I m very happy...
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Comment on agent fees
Very good
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £2,400
  • Max: £897,000

Letting
  • Min: £0
  • Max: £350,000

NAEA ARLA NLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
233 2 668 19 35 0 57 1 33 2
Shelly Fox Shelly Fox
Property Manager
9 reviews

About Shelly No description set View full profile
Simon Castle Simon Castle
Branch Manager
75 reviews

About Simon No description set View full profile
Mustafa Ersalan Mustafa Ersalan
Lettings Consultant
78 reviews

About Mustafa No description set View full profile
Victoria Robson Victoria Robson
Head Of Property Management
3 reviews

About Victoria No description set View full profile
Sukhi Jabbal Sukhi Jabbal
99 reviews

About Sukhi No description set View full profile
Laura Moppett Laura Moppett
18 reviews

About Laura No description set View full profile
Billy Crickmar Billy Crickmar
Lettings Manager
98 reviews

About Billy No description set View full profile
Wendy Hersom Wendy Hersom
1 reviews

About Wendy No description set View full profile
Queenie Jauod Queenie Jauod
2 reviews

About Queenie No description set View full profile
Asad Quraishi Asad Quraishi
Sales Manager
18 reviews

About Asad No description set View full profile
Perry Spencer Perry Spencer
Property Consultant
35 reviews

About Perry No description set View full profile
Gintare Pelutyte Gintare Pelutyte
38 reviews

About Gintare No description set View full profile
Holly O'Brien - no image available Holly O'Brien
Marketing Manager
0 reviews

About Holly No description set View full profile
Michael Warwick Michael Warwick
Property Manager
16 reviews

About Michael No description set View full profile
Sue Kim - no image available Sue Kim
Senior Accounts
0 reviews

About Sue No description set View full profile
Kuljit Kaur - no image available Kuljit Kaur
Head Office Property Management
0 reviews

About Kuljit No description set View full profile
Naima ElBahja - no image available Naima ElBahja
Head Office Branch Support
0 reviews

About Naima No description set View full profile
Ernestas Alionis Ernestas Alionis
Office Assistant
6 reviews

About Ernestas No description set View full profile
Adnan Tipu Adnan Tipu
Senior Sales Consultant
6 reviews

About Adnan No description set View full profile
Sara McCarthy Sara McCarthy
8 reviews

About Sara No description set View full profile
May Wright May Wright
2 reviews

About May No description set View full profile
Paige Gilder Paige Gilder
Branch Support
2 reviews

About Paige No description set View full profile

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Last updated at 10:30 AM 07/10/2016 by allAgents

Complaints Procedure

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Last updated at 10:30 AM 07/10/2016 by allAgents

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