• Shelly Fox
    Shelly Fox
  • Simon Castle
    Simon Castle
  • Mustafa Ersalan
    Mustafa Ersalan
  • Victoria Robson
    Victoria Robson
  • Sukhi Jabbal
    Sukhi Jabbal
  • Laura Moppett
    Laura Moppett
  • Billy Crickmar
    Billy Crickmar
  • Nina Webster
    Nina Webster
  • Queenie Jauod
    Queenie Jauod
  • Michael Warwick
    Michael Warwick
  • upload your photo
    Sue Kim
  • Adnan Tipu
    Adnan Tipu
  • Sara McCarthy
    Sara McCarthy
  • Nicola Gavlasova
    Nicola Gavlasova
  • Mark Durnian
    Mark Durnian
  • Linda Cable
    Linda Cable
  • Keris Ratford
    Keris Ratford
  • Talitha Lewis
    Talitha Lewis
  • Christina Mitroiu
    Christina Mitroiu
  • upload your photo
    George Turner
  • Martyna Mickeviciute
    Martyna Mickeviciute
  • Eleanor Gemmill
    Eleanor Gemmill
No description for branch.
Outlook Property

St. Johns House, 2 Romford Rd Stratford, London
Greater London
E15 4BF

020 8221 4444


Properties for sale
Properties for rent
Dec 13,2017
Minithumbup
Adnan Tipu
Mark Durnian
By: 'Mariano Ch'
Dec 13,2017
0 people found
this helpful
I've sell my flat through this agency and my experience was very satisfactory. Adnan was the agent that has dealt with my case; he is a great professional: his estimations in terms of times were very accurate, he was also very kind and answered promptly all my calls; furthermore, he was very proactive and gave very useful advises to move things faster and smoothly. I would say that he was the only professional in the painful selling/buying chain that I was part of, who really made things e...
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Was this helpful? Yes
Dec 13,2017
Minithumbup
By: 'LL'
Dec 13,2017
0 people found
this helpful
Sara helped us renegotiate our tenancy with our landlord. She was quick with responses and has a great email manner! Thanks Sara!...
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Was this helpful? Yes
Dec 11,2017
Minithumbup
Sukhi Jabbal
Mustafa Ersalan
By: 'Leo'
Dec 11,2017
0 people found
this helpful
Based on the fact that it is a very competitive market, offers and personalities vary and it is very important to make sure that you get the very best service in the property industry from reliable, honest people. Me and my friends are satisfied for the very good service and attention given to us in the property renting process and property renting itself by Sukhi, co-working Mustafa and staff....
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Comment on agent fees
Very cosiderated
Was this helpful? Yes
Dec 08,2017
Minithumbup
Adnan Tipu
Mark Durnian
By: 'Mrs Erwin'
Dec 08,2017
0 people found
this helpful
I can't thank the team enough, they have been a great support to the whole process. Their was never a problem dealing with issues and they would get back to me promptly and help in anyway possible. I would highly recommend them to anyone selling or buying a house as I could not fault them. Thank you to Adnan and his team for doing such a great job. Mrs J erwin...
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Comment on agent fees
The fees are reasonable based on the service you get.
Was this helpful? Yes
Dec 08,2017
Minithumbup
Adnan Tipu
By: 'AL'
Dec 08,2017
0 people found
this helpful
Adnan was great from start to finish. He was very helpful in getting the contracts over the line and was easy to speak to....
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Was this helpful? Yes
Dec 04,2017
Minithumbup
Sara McCarthy
By: 'Chris B'
Dec 04,2017
0 people found
this helpful
Sara is good at noticing when there's an issue that needs attention and has a professional attitude to resolving problems. She has turned around a couple of situations where I was beginning to feel a little exasperated and I find her a good person to have as a main contact....
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Comment on agent fees
I find the contractor's charges seem to me to be a little higher than I would expect. Otherwise the fees are reasonable.
Was this helpful? Yes
Dec 02,2017
Minithumbdown
Mustafa Ersalan
Sukhi Jabbal
By: 'MVK'
Dec 02,2017
0 people found
this helpful
I recently moved into a property in West Ham let & managed by 'Outlook' Stratford branch. Mustafa & Sukhi were the agents who interacted with me. We were promised that the house will be furnished with new furniture, however on moving in we noticed none of the furniture was replaced with new nor the house wasn't even cleaned professionally. I then called the agency to hear back that 'Do you have any written evidence for the above?!' I then realised, the agent sol...
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Was this helpful? Yes
Nov 28,2017
Minithumbup
Linda Cable
By: 'Benjamin'
Nov 28,2017
0 people found
this helpful
Linda is a very helpful assistant property manager. She is very committed, promptly acts to get the issues fixed at the property and follow these up until full resolution....
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Was this helpful? Yes
Nov 22,2017
Minithumbup
Adnan Tipu
Mark Durnian
By: 'Ameer'
Nov 22,2017
0 people found
this helpful
Very attentive service from start to finish. We needed to get on the market quickly and the team understood this and got us up and running very quickly. Adnan and Mark assisted and fielded calls rekeying to issues further up the chain. Very happy we went with this team and grateful as their efforts ensured the chain formed quickly and held firm throughout the process. Thank you!...
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Comment on agent fees
Reasonable - fair pay for fair work in my opinion.
Was this helpful? Yes
Nov 21,2017
Minithumbup
Mark Durnian
By: 'Claude'
Nov 21,2017
0 people found
this helpful
Mark was incredibly professional and extremely helpful in the purchasing of my property. He ensured to make sure he kept me up to date on any issues regarding the purchase. He has been brilliant!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 17,2017
Minithumbup
Mark Durnian
By: 'Bora and Olivier'
Nov 17,2017
0 people found
this helpful
It has been a real pleasure dealing with Adnan from start to finish. As first time buyers you don't really know what the whole purchase process looks like but Adnan has been so helpful and proactive in order to make sure it all went smoothly. Communication was always very quick and efficient and Adnan was always happy to go the extra mile. We also dealt with his colleague Mark with whom we did the first viewing of the property and he also was very helpful and kind. Would recommend both of t...
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Comment on agent fees
NA, buying
Was this helpful? Yes
Nov 02,2017
Minithumbup
Adnan Tipu
By: 'Nick'
Nov 02,2017
0 people found
this helpful
I recently sold my property through Outlook and I cannot recommend them highly enough. From start to finish their service was incredible - they were always provided very full feedback following viewings, provided great advice when it came to offers and were always on hand with a speedy and helpful responses, right up to completion. Our sale/buy took several months, during the course of which we came into contact with many, many people in the industry. Outlook were head and shoulders above everyo...
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Comment on agent fees
Very reasonable - worth every penny.
Was this helpful? Yes
Nov 02,2017
Minithumbup
Adnan Tipu
Mark Durnian
By: 'Jane & Philip'
Nov 02,2017
0 people found
this helpful
Adnan is the the best estate agent we have ever had the pleasure of dealing with. He's the opposite of every negative thing you might have heard about or experienced in the process of house buying. He's 100% reliable, super quick and efficient, doesn't waste your time, and actually listens to what you are looking for. After six months of house hunting it was Adnan who finally managed to find the right place for us. Both he and Mark (who we were very happy to deal with on the ...
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Was this helpful? Yes
Oct 31,2017
Minithumbup
Adnan Tipu
By: 'Daciana'
Oct 31,2017
0 people found
this helpful
Adnan, thank you so much for your amazing support! As a first time buyer, I was extremely worried about buying my first property, but you have been so reassuring, helpful and understanding throughout the process. Customer service - 10/10!...
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Comment on agent fees
I has happy with the fees.
Was this helpful? Yes
Oct 27,2017
Minithumbup
Sara McCarthy
By: 'W.'
Oct 27,2017
0 people found
this helpful
I'm not one for leaving reviews. However the fact that on multiple occasions Sara has been spot on in resolving any matter she's been involved in to full satisfaction makes it difficult not to give praise where it's due. Highly proactive, efficient and excellent at managing communication between different parties. This is the rare and good side of estate management....
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Was this helpful? Yes
Oct 26,2017
Minithumbup
Mustafa Ersalan
By: 'Laurent M.'
Oct 26,2017
0 people found
this helpful
Mustafa Ersalan is an excellent agent, polite, friendly and very hard-working. Not only has he helped me find a flat, but also sent my details to his colleagues from other Outlook agencies. He has been very easy to be in touch with and responsive (and patient!), and should definitely be rewarded for his excellent work!...
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Was this helpful? Yes
Oct 25,2017
Minithumbup
Mustafa Ersalan
By: 'Daria Zielinska'
Oct 25,2017
0 people found
this helpful
Mustafa is a very nice, good, friendly and hard working person. He put a lot of time to try find suitable home for us. He helped us a lot. No one from others agencies didn't care about us as Mustafa did. We are very thankful to Mustafa and we are definitely recommend him to everyone who needs help to find perfect house. He should get reward from job for his hard work. Thank You Mustafa !...
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Was this helpful? Yes
Oct 13,2017
Minithumbdown
By: 'Rick S'
Oct 13,2017
0 people found
this helpful
Perry was somewhat helpful when searching for a property, but as soon as we put pen to paper, he essentially was no longer interested. He didn't respond to emails or calls. Was very short with me when I finally got through to him. Felt that he fled for the hills once he got his cheque! Felt disappointed by the whole experience....
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Comment on agent fees
Bad
Was this helpful? Yes
Oct 12,2017
Minithumbup
Mustafa Ersalan
By: 'M&M'
Oct 12,2017
1 people found
this helpful
Mustafa has been very helpful finding a house suiting our needs. He is a very kind and at hand person and we totally racommend him....
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Comment on agent fees
The agency's fee is more expensive than other agencies'
Was this helpful? Yes
Oct 12,2017
Minithumbup
Billy Crickmar
By: 'AF'
Oct 12,2017
0 people found
this helpful
Over the years I have found Billy to be consistently reliable and knowledgable about his work. Billy has always done his best to help, courteous and sincere in the recommendations/suggestions that he has given me....
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Was this helpful? Yes
Oct 06,2017
Minithumbup
Billy Crickmar
By: 'Ben Davis'
Oct 06,2017
0 people found
this helpful
From a landlord's perspective, a fantastic agent; have always found great tentants; given sound advice and always gone above and beyond to provide excellent service to both myself and my tenants. A real pleasure to work with and Billy has particualry always been extremely helpful - he knows the area and the market extremely well and goes out of his way for both landlord and tenant. Outlook have looked after two properties for me for nearly four years - and I wouldn't go anywhere else ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Oct 05,2017
Minithumbup
Billy Crickmar
By: 'Mary May'
Oct 05,2017
0 people found
this helpful
Billy is a customer focused representative, with whom we have worked for 6 years. In that time he has found us three good tenants. He possesses a good knowledge of the local market and works hard to find reliable tenants who are well suited to our property. Responsive and unfailingly polite, we have no hesitation in recommending him to other landlords in the area. Thoroughly professional....
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Comment on agent fees
Competitive - considered good value.
Was this helpful? Yes
Oct 04,2017
Minithumbup
Billy Crickmar
By: 'HABTOM'
Oct 04,2017
0 people found
this helpful
I have been a client of outlook property for the last few years. During all this time the service I received from Mr Billy Crickmar is always first class. He always has time for his customers and he is always ready to give his professional support and advice to his customers. I am very much grateful for his excellent service...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 04,2017
Minithumbup
Billy Crickmar
Shelly Fox
By: 'Deborah'
Oct 04,2017
0 people found
this helpful
I wish to state that working with Billy has been an absolute pleasure. He has been accommodating over the years and always makes time to say hello when I drop in. Shelly has been a trouble shooter and had assisted in managing matters which may otherwise escalate. It has been great working with them both....
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Comment on agent fees
The fees is reasonable.
Was this helpful? Yes
Sep 29,2017
Minithumbup
Billy Crickmar
By: 'Peter'
Sep 29,2017
0 people found
this helpful
Billy has been most helpful in that he's been proactive in chasing up renewals and no task is too much trouble in dealing with difficult customers....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Sep 23,2017
Minithumbdown
By: 'Kranthi Chaitanya'
Sep 23,2017
0 people found
this helpful
Exit process is pathetic.... Compared to other agencies they will charge more rent... Please check for other rental agencies if any in the apartment you are looking for. Will never respond on time for any queries.....
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Comment on agent fees
Bad...
Was this helpful? Yes
Sep 12,2017
Minithumbup
Shelly Fox
By: 'Mr M.'
Sep 12,2017
0 people found
this helpful
I have been an Outlook customer for 12 years, and have had Shelly manage my day to day management for the last year. I am very pleased to say that Shelly has continued in the tradition of quality management that I have come to expect of Outlook since signing up. I would thoroughly recommend Shelly and the Outlook team to any potential new landlords....
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Was this helpful? Yes
Sep 08,2017
Minithumbdown
Michael Warwick
By: 'Pavel'
Sep 08,2017
0 people found
this helpful
Outstanding service from Michael. Great to have that kind of people who take I would say personal care about the issue that arises time by time with property. Our issue was resolved in less than 24h, response time after reporting the problem was immediate. We are really glad to have Michael looking after our property. Many thanks....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 08,2017
Minithumbup
Shelly Fox
By: 'Andy'
Sep 08,2017
0 people found
this helpful
I have used Outlook to manage my property over the last 10 years and the people I deal with have always been professional. More recently, Shelley has been my point of contact and she has been a joy to deal with. She is responsive, polite and has a fantastic attitude whilst providing excellent customer service. I fully recommend her as a lettings manager. Keep up the good work!...
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Was this helpful? Yes
Sep 02,2017
Minithumbup
Adnan Tipu
Billy Crickmar
By: 'Sharon'
Sep 02,2017
0 people found
this helpful
We sold our flat with Outlook Stratford and I have been really impressed with them from our very first meeting. They are professional and friendly and I have really enjoyed engaging with this team. Whilst our property was on the market they provided us with prompt detailed feedback following each viewing and advised us accordingly. They made the process feel easy and uncomplicated. From offer through to completion they went above and beyond to support the process and push things through, liaisin...
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Comment on agent fees
Very happy with he service provided for the fee.
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
90% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £2,400
  • Max: £897,000

Letting
  • Min: £0
  • Max: £350,000

NAEA ARLA NLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
234 2 669 20 39 0 61 1 34 2
Shelly Fox Shelly Fox
Property Manager
9 reviews

About Shelly No description set View full profile
Simon Castle Simon Castle
Branch Manager
83 reviews

About Simon No description set View full profile
Mustafa Ersalan Mustafa Ersalan
Lettings Consultant
80 reviews

About Mustafa No description set View full profile
Victoria Robson Victoria Robson
Head Of Property Management
3 reviews

About Victoria No description set View full profile
Sukhi Jabbal Sukhi Jabbal
101 reviews

About Sukhi No description set View full profile
Laura Moppett Laura Moppett
18 reviews

About Laura No description set View full profile
Billy Crickmar Billy Crickmar
Lettings Manager
98 reviews

About Billy No description set View full profile
Nina Webster Nina Webster
Trainee Lettings Negotiator
27 reviews

About Nina No description set View full profile
Queenie Jauod Queenie Jauod
2 reviews

About Queenie No description set View full profile
Michael Warwick Michael Warwick
Property Manager
15 reviews

About Michael No description set View full profile
Sue Kim - no image available Sue Kim
Senior Accounts
0 reviews

About Sue No description set View full profile
Adnan Tipu Adnan Tipu
Senior Sales Consultant
13 reviews

About Adnan No description set View full profile
Sara McCarthy Sara McCarthy
10 reviews

About Sara No description set View full profile
Nicola Gavlasova Nicola Gavlasova
Junior Lettings Negotiator
0 reviews

About Nicola No description set View full profile
Mark Durnian Mark Durnian
Senior Sales Consultant
6 reviews

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Linda Cable Linda Cable
Property Management
1 reviews

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Keris Ratford Keris Ratford
Accounts
0 reviews

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Talitha Lewis Talitha Lewis
Branch Support
0 reviews

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Christina Mitroiu Christina Mitroiu
Accounts
0 reviews

About Christina No description set View full profile
George Turner - no image available George Turner
0 reviews

About George No description set View full profile
Martyna Mickeviciute Martyna Mickeviciute
0 reviews

About Martyna No description set View full profile
Eleanor Gemmill Eleanor Gemmill
0 reviews

About Eleanor No description set View full profile

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Fees

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Last updated at 10:30 AM 07/10/2016 by allAgents

Complaints Procedure

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Last updated at 10:30 AM 07/10/2016 by allAgents

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