Kate said about ORiordan Bond Estate Agents

Services : Sales( As a Vendor )Date: 10th Feb 2025

The start of my experience with O’Riordan Bond was really positive with Dan, Joe, and the sales team from Abington being really professional, responsive, and attentive. Initial discussions were quick, photos taken, advert completed and my property was marketed. Whilst viewings were a little slow the team did secure a buyer (considerably below what I wanted to accept, but they assured me it was the best thing to accept the offer) and my house came off the market viewings to enable my buyer to sell their property.
Unfortunately my experience from that point onwards was very poor (and this is not a reflection of the sales team, but has really soured the entire selling experience me - hence my rating reflects this).
I was hounded continually updates on whether I had found a property to buy despite me being clear it was the summer holidays and there was nothing me to view, I was misled about the position of others in the chain below me (which resulted in me being negatively financially impacted in order to ensure the chain did not collapse), I was threatened with my buyer ‘potentially walking away’ several times despite my solicitor being clear of the position of the rest of the chain, unfortunately the way that I was spoken to (countless times) and made to feel, leads me to think alternative agents may be better in Northampton.
It’s a shame as the sales part of the experience was positive, however the last 4 months have been utterly horrendous and the experience has made me ill. I’ve provided very detailed feedback about my experience to Tim, and was expecting a follow up, which he promised on the call - which hasn’t happened. I’ve reached out several times as he assured me he was looking into this, only to be told that he has nothing more to say. My feedback was constructive and I hope it will be taken on board to avoid anyone having such a stressful and unpleasant experience.
To add insult to injury there was no contact at all when my sale went through, no acknowledgment, no ‘thank you choosing us’, nothing. On reflection it really was a shambles and there are much better agents out there. I cannot recommend O’Riordan Bond at all and am pursuing things via The Property Ombudsman - as this is what they dismissively told me to do!

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