• Kirsten Pauli
    Kirsten Pauli
  • Michael Petherbridge
    Michael Petherbridge
  • Paul Gibbens
    Paul Gibbens
  • Matteo Donna
    Matteo Donna
  • Nicola Heard
    Nicola Heard
  • Gina  Begbie
    Gina Begbie
  • Andrew Jackson
    Andrew Jackson
  • Stephen Banks
    Stephen Banks
  • Erika Janosova
    Erika Janosova
  • James Dunford
    James Dunford
  • claim your profile
    Alex Smith
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
Oliver Jaques

229-231 Lower Road Surrey Quays, London
Greater London
SE16 2LW

0207 231 5050
Aug 14,2014
Minithumbup
Kirsten Pauli
By: 'James K'
Aug 14,2014
0 people found
this helpful
I have been using Oliver Jaques for a number of years, Kirsten deals with the management side of my properties. Friendly when going into branch and always gets back to any e-mails, phone calls or questions I might have. Never had any miss managed problems with any of the properties: Overall very happy with Kirsten's work....
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Was this helpful? Yes
Jul 29,2014
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Kirsten Pauli
By: 'chole'
Jul 29,2014
1 people found
this helpful
I start renting with the agency long time ago and all the staff was very nice and helpful. until this gil Kristen took over, who manage the property now. Everytime on the phone with no patience and terribly rude on the phone. while i was still talking just hang up. Never give us any update with the issues never call back, unless we chase her. And was terribly rude on the phone. or maybe the property was not management by the company, that why she treat us like this?...
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Was this helpful? Yes
Dec 13,2013
Minithumbup
By: 'Evamaria'
Dec 13,2013
0 people found
this helpful
I used Oliver Jacques to purchase a property a few months ago. From the start they were personable, friendly and professional in all respects. In what is a stressful business they were always there to support, follow through and be totally committed to the job. I always felt they were there on side to fight my corner which is exactly what one wants. Unlike many larger estate agents they worked as a strong team and I felt always went the extra mile. They were honest and approachable at all times...
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Was this helpful? Yes
Dec 12,2013
Minithumbup
Michael Petherbridge
Paul Gibbens
By: 'Canada Water'
Dec 12,2013
1 people found
this helpful
I bought a property through O-J early this year. From my property search process, I found O-J had a great reputation in SE16 area as they sold so many properties throughout the year. It is a very efficient and customer oriented agent. Their sales department is particularly strong. Michael has great knowledge in the local area as he worked for the branch for more than 10 years. His fantastic communication skills made the purchase process a smooth process. Paul is very passionate and he provi...
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Was this helpful? Yes
Nov 13,2013
Minithumbup
Michael Petherbridge
Paul Gibbens
By: 'S Pembroke'
Nov 13,2013
0 people found
this helpful
Brilliant Service from Michael and Paul. Quick to respond to questions/ requests. always professional and wanted to get the right outcome. really exceptional service, would highly recommend...
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Was this helpful? Yes
Nov 13,2013
Minithumbup
By: 'Susu'
Nov 13,2013
0 people found
this helpful
Very satisfied with the service I have received and would recommend to my friends and family. The staff were professional and dealt with my queries efficiently...
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Was this helpful? Yes
Oct 29,2013
Minithumbup
Kirsten Pauli
By: 'SJK'
Oct 29,2013
0 people found
this helpful
All aspects were so easy when finding my new home. Jack was excellent on the viewing and every time I called the office I was greeted with a friendly voice who was always willing to help. Kirsten was great, explaining all aspects of the tenancy to us, clauses, break clauses, renewing and even the getting our deposit back when we decided to move on. All the staff seem lovely, we were even greeted with hot drinks and a goodie bag. Overall extremely pleased!...
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Was this helpful? Yes
Oct 29,2013
Minithumbup
By: 'Jonathan Gibbs'
Oct 29,2013
0 people found
this helpful
I really cant speak highly enough of the service me and my fiancƒÂ©e have received from Oliver Jaques. After 10 years of renting in London this has been by far the best experience I have had. The whole process from viewing to signing the contract was transparent and easy with very friendly staff members. During the inventory check in the cooker was found to be broken. Oliver Jaques overnight ordered a new cooker and there contractor installed it the next day. A brand new cooker working in...
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Was this helpful? Yes
Oct 23,2013
Minithumbup
By: 'Susu'
Oct 23,2013
0 people found
this helpful
Very satisfied with the service I have received and would recommend to my friends and family. The staff were professional and dealt with my queries efficiently...
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Was this helpful? Yes
Oct 15,2013
Minithumbup
By: 'Mr S.Duwensee'
Oct 15,2013
0 people found
this helpful
From the moment we entered the office the service was professional and has always been to that level. 10/10...
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Was this helpful? Yes
Oct 14,2013
Minithumbup
Stephen Banks
By: 'Ralph'
Oct 14,2013
0 people found
this helpful
I was really impressed how the lettings team worked at Oliver Jaques. From start to finish Steve, Jack and Kirsten dealt with everything extremely professionally and in within the limited time I had to move. I loved the tenants goody pack they gave to me once I had moved in which was a really nice touch to an already excellent service. Thanks Guys!...
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Was this helpful? Yes
Oct 11,2013
Minithumbup
Kirsten Pauli
Gina Begbie
By: 'Liam'
Oct 11,2013
0 people found
this helpful
Both Kirsten and Gina were very helpful when helping me deal with my trashed flat left by my last tenants. They recommended local contractors, cleaners, furniture suppliers etc. They have both clearly been in the industry for some time and it was a pleasure dealing with them. Very impressed!...
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Was this helpful? Yes
Oct 10,2013
Minithumbup
By: 'Cookie'
Oct 10,2013
0 people found
this helpful
Thoroughly impressed with the positive and professional manner in which my property was dealt with from start to finish. Would definitely recommend Oliver Jaques to anyone who has property in the local area. Nothing seemed to be too much trouble and they were always on hand to ease any fears and uncertainties I had with regards to the whole process. The moving-in goody bag they gave to my tenants was also a lovely touch and I will certainly be using them again. Thanks again to the whole team...
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Was this helpful? Yes
Aug 31,2013
Minithumbup
Kirsten Pauli
By: 'happy long term client'
Aug 31,2013
0 people found
this helpful
I have dealt with Kirsten for years now and have found her unfailingly efficient, helpful and a good communicator, especially in comparison with staff at the three or four other estage agents I\'ve dealt with....
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Was this helpful? Yes
Jul 30,2013
Minithumbup
Paul Gibbens
By: 'Flat Buyer'
Jul 30,2013
0 people found
this helpful
Overal I found OJ provided a very good service when buying a flat through them. They kept in regular contact and did everything that I required of them to allow me to exchange and complete within a short period of time. Paul Gibbens was particularly helpful....
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Jul 13,2013
Minithumbup
Paul Gibbens
Andrew Jackson
By: 'Paul Gray'
Jul 13,2013
1 people found
this helpful
Just exchanged on our 3 bed house in Rotherhithe and cannot recommend OJ highly enough. All staff have been friendly and professional. Property was previously on with another estate agent and OJ have put them to shame. Prospective buyers were all vetted so very few time-wasters viewing the property. OJ kept us informed not only on our sale but went the extra mile to tell us what was happening further up the chain. Although there were a few unforeseen hiccups along the way, OJ handled the whole p...
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Was this helpful? Yes
Jun 30,2013
Minithumbdown
By: 'O Estaba'
Jun 30,2013
0 people found
this helpful
Terrible attention from the out of hours line, the woman in the line was extremely rude and obviously not trained or skilled to deal with customers or solve problems. Would never recommend this agent...
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By: Anna Tyurina
Jul 11, 2013
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It's impossible that Kirsten is working in service industry - the most unprofessional, rude, arrogant person! Just infuriating that there's nothing we can do about it :(( ...
Jun 18,2013
Minithumbdown
By: 'Jenine'
Jun 18,2013
2 people found
this helpful
What an awful lettings agent, from a tenant and landlord perspective. On numerous occasions, we had the agents put the phone down on us, the Director, Nicola Heard was incredibly unprofessional, as were her employees, Gavin Gordon and Kirsten Pauli. On three occasions they trespassed on our rented property, snuck into the electric gates because their fob was disconnected after the last time they let themselves into the property. The agents are supposed to give tenants written notice at least...
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What agent could do to change your mind?
They could go insolvent.
Attached Files
Was this helpful? Yes
Jun 10,2013
Minithumbup
Paul Gibbens
By: 'OJ A OK'
Jun 10,2013
0 people found
this helpful
Just exhanged on my flat, having chosen Oliver Jaques as the agent to handle the sale. We\'ve a young daughter, so were quite particular about when we would allow viewings, so that they didn\'t interfere with her naps, bath time, etc. OJ were brilliant in understanding and respecting our requirements and throughout were friendly and responsive. Achieved full-asking for the flat, and remained pro-active while the sale went through. Having experienced the service of a number of agents whilst looki...
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Was this helpful? Yes
Nov 30,2012
Minithumbup
By: 'Joanne C'
Nov 30,2012
0 people found
this helpful
recommend this agent , excellent communication, straight to the point, 100% genuine from get go, friendly team, sold my house quickly...
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Was this helpful? Yes
Jun 20,2012
Minithumbdown
By: 'O G'
Jun 20,2012
4 people found
this helpful
Stay away...probably the rudest people in the business, arrogant, treating people below any standards, cowboys. Over all , they very nice before you start to do anything, once you give them money for deposit, they forget who you are....
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Was this helpful? Yes
Jun 12,2012
Minithumbdown
Kirsten Pauli
By: 'Mr Annoyed'
Jun 12,2012
5 people found
this helpful
Its all friendly and efficient until you\'re moved in, from then on you can forget about being treated like a decent human being, they will treat you terribly. I wish the landlords knew what they were paying for, Oliver Jaques are utterly useless and rude. I dread to think what its going to be like when i attempt to move out......
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What agent could do to change your mind?
Dont treat your tenants like this Answer the phone during your stated opening hours
Attached Files
Was this helpful? Yes
Oct 04,2011
Minithumbdown
By: 'Alex R'
Oct 04,2011
3 people found
this helpful
Anyone who thinks to let their property with them must be ready to be bullied and ignored by OJ once any problem comes up. I had never, never, never before seen such a rude and absolutely useless team of cowboys, who never follow their words or even agreement signed, they just do not care!!! And moreover instead of the office resolving the issues they just cover up for each other, make the whole thing up and treat you like an idiot. Landlords - Avoid, Tenants - good luck getting your bonds back....
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Was this helpful? Yes
May 17,2010
Minithumbdown
By: 'TomNext'
May 17,2010
1 people found
this helpful
Was this helpful? Yes
Mar 12,2010
Minithumbdown
By: 'gaga'
Mar 12,2010
1 people found
this helpful
Was this helpful? Yes
Oct 16,2009
Minithumbdown
By: 'rocky'
Oct 16,2009
1 people found
this helpful
Was this helpful? Yes
Oct 08,2009
Minithumbdown
By: 'gee41'
Oct 08,2009
0 people found
this helpful
Was this helpful? Yes
Aug 30,2007
Minithumbdown
By: 'qwerty'
Aug 30,2007
0 people found
this helpful
Dealt with the agent in Surrey Quays, they are an absolute nightmare! Inefficient, unprofessional attitude, unapproachable! I have to basically call them up and chase every single step of the way! They claimed they have called or they are working on something but they never are unless you call and chase! THEY ALSO LIE TO GET OUT OF THEIR MISTAKES!! It's been a whole 2 months since we paid the holding deposit and nothing has been done yet! NEVER USE AGAIN! ...
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Was this helpful? Yes
By: Qwerty
Sep 18, 2011
View all comments (4)
Caza most probably works for oj. Seriously, they are by no means a 'lovely' bunch, they are bunch of cowboys who knows nothing about customer service. I hope the MD in oj reads this and do something ...
Areas covered
  • SE16
  • Surrey Quays, Rotherhithe
  • SE1
  • Bermondsey, Deptford
  • SE8
  • New Cross, Greenwich
  • SE14
  • SE10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£235,000
  • Max: Β£3,500,000

Letting
  • Min: Β£0
  • Max: Β£0

ARLA NALS UKALA DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
20 4 24 8 37 0 20 0 2 3
Kirsten Pauli Kirsten Pauli
Property Manager
21 reviews

About Kirsten No description set View full profile
Michael Petherbridge Michael Petherbridge
Branch Manager
48 reviews

About Michael No description set View full profile
Paul Gibbens Paul Gibbens
Senior Sales Negotiator
32 reviews

About Paul No description set View full profile
Matteo Donna Matteo Donna
Negotiator
11 reviews

About Matteo Having relocated from Italy in 2012, Matteo has gained a wealth of knowledge and experience in South London’s ever changing market place. Originally from a strong sales background in his hometown of View full profile
Nicola Heard Nicola Heard
Director
0 reviews

About Nicola No description set View full profile
Gina  Begbie Gina Begbie
Property Manager
9 reviews

About Gina No description set View full profile
Andrew Jackson Andrew Jackson
Senior Sales Negotiator
12 reviews

About Andrew No description set View full profile
Stephen Banks Stephen Banks
Lettings Manager
8 reviews

About Stephen No description set View full profile
Erika Janosova Erika Janosova
1 reviews

About Erika No description set View full profile
James Dunford James Dunford
Senior Negotiatior
3 reviews

About James No description set View full profile
Alex Smith - upload your photo Alex Smith
6 reviews

About Alex No description set View full profile

Job vacancies

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Fees

OUR LETTINGS FEES

Agency Fee / Per Tenant Β£120 INC VAT
Guarantors Fee / (each guarantor) Β£75 INC VAT
Referencing Fee – Included in agency fee N/A
Check In Fee (dependant on property size) Β£96-126 INC VAT
Additional Occupant Fees Β£300.00 INC VAT
(this includes new contract, references and deposit protection)

Pets disclaimer fees/ additional pet deposit Β£250 INC VAT
( maximum charge)
Holding Deposit One Weeks Rent



THESE PRICES ARE CORRECT AS OF 5th January 2017


LETTINGS FEES

LET ONLY 10% PLUS V.A.T

RENT COLLECTION 12.5% PLUS V.A.T

FULL MANAGEMENT 15% PLUS V.A.T

N.B – fees are based on annual rent. These fees may be negotiable. Please discuss with our Lettings Staff.
Last updated at 9:16 AM 29/03/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 9:16 AM 29/03/2017 by allAgents

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