• Michael Petherbridge
    Michael Petherbridge
  • Paul Gibbens
    Paul Gibbens
  • Matteo Donna
    Matteo Donna
  • Nicola Heard
    Nicola Heard
  • Gina  Begbie
    Gina Begbie
  • Stephen Banks
    Stephen Banks
  • Erika Janosova
    Erika Janosova
  • Alex Smith
    Alex Smith
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
Oliver Jaques

229-231 Lower Road Surrey Quays, London
Greater London
SE16 2LW

0207 231 5050


Properties for sale
Properties for rent
Feb 01,2015
Minithumbup
Michael Petherbridge
Paul Gibbens
By: 'Dominic'
Feb 01,2015
0 people found
this helpful
MIchael and Paul were fantastic in helping me find a property to buy and then helping to support the purchase process by chasing up solicitors and communicating with me and the vendor efficiently to push the process along. They also contacted my mortgage advisor to help speed things up. I would definitely recommend this agent and these staff in buying a property. Thank You!!!!!...
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By: oliverjaques
Feb 06, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Jan 24,2015
Minithumbup
Paul Gibbens
Michael Petherbridge
By: 'Tina Haux'
Jan 24,2015
0 people found
this helpful
I was very impressed with Oliver Jacques for a number of reasons: First, their knowledge and experience of selling properties in the local area. This proved to be very helpful both when marketing the property but also when going through the local authority search. They had a buyer lined up, which means the property was not even advertised and they then achieved a very good price for us, more than we had expected! They also recommended very efficient solicitors. However, perhaps in terms of the o...
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By: oliverjaques
Feb 10, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Jan 15,2015
Minithumbup
By: 'CAROLINE G.'
Jan 15,2015
0 people found
this helpful
I cannot recommend Oliver Jaques highly enough! In my experience they are a rare breed in the Estate Agency world. Nothing is too much trouble, they are pro-active in many aspects of the business. I have been using the company in the E3 area over my portfolio, for nearly ten years now and would not deviate from using them in this area of London for any reason whatsoever. With regards to customer service and all aspects of my needs as a Landlord, they tick every box and all at OJ's...
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By: oliverjaques
Jan 15, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Jan 12,2015
Minithumbup
Stephen Banks
By: 'Laura'
Jan 12,2015
0 people found
this helpful
My experience of Oliver Jacques was entirely positive - we were trying to find a flat under very tight time constraints and Steve went above and beyond expectations to ensure that this happened, even over the festive period where business often stands still. Also thought it was a great personal touch giving us a bag of essentials on our move in date - we were definitely very grateful for the washing up liquid!...
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By: oliverjaques
Jan 14, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Nov 27,2014
Minithumbup
Michael Petherbridge
By: 'Louise'
Nov 27,2014
1 people found
this helpful
Throughout the last few months on the rollercoaster ride that is being in a housing chain I can honestly say the sales team at OJ have been a total rock to us. Michael, Andrew and Paul have gone the extra mile to help us get sold and negotiate through any challenges we encountered. They were always at the end of the phone or e-mail and never too busy to call. This is the third move we have made using them and if it wasn't out of the area would take them all out for a beer to say cheers for al...
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By: oliverjaques
Dec 18, 2014
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received, should you ever come back into the area or need any advice, do not hesitate to contact us. ...
Oct 11,2014
Minithumbup
By: 'Paddy'
Oct 11,2014
0 people found
this helpful
Good advice on preparing the property for rental. Handled all arrangements smoothly and professionally. Found excellent tenants very quickly. Good communication at every step...
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Comment on agent fees
Good advice on preparing the property. Handled all arrangements smoothly and professionally. Found excellent tenants very quickly. Good communication at every step
Was this helpful? Yes
By: oliverjaques
Oct 13, 2014
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Oct 10,2014
Minithumbup
By: 'Mr B'
Oct 10,2014
0 people found
this helpful
Kirsten was an excellent property manager who was highly professional and extremely organised. I came to Oliver Jacques with the need to rent my flat at a short notice. She did all forms, documents, and background checks exceptionally quickly and found me some very reliable clients. All in all i was very happy with the service by Kirsten. She went above and beyond with regards to helping me when i was new to the landlord game. I can only hope everyone else is this helpful going forwards....
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By: oliverjaques
Oct 13, 2014
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Sep 21,2014
Minithumbup
By: 'Lyubov'
Sep 21,2014
0 people found
this helpful
I used the agency for two years as a tenant and dealt with Kirsten Pauli for most of that period. I would like to thank Kirsten for always being professional and promptly replying to my questions. It was a pleasure dealing with her....
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By: oliverjaques
Oct 13, 2014
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Sep 16,2014
Minithumbdown
By: 'Karla'
Sep 16,2014
0 people found
this helpful
Called to enquire about a listing on Zoopla. The lady who picked up the phone (3.30pm on Monday) wasn't clear about what upfront fees were charged (after leaving me on hold for 5 minutes and transferring me to someone else by mistake). She then quoted a couple of fees (she wasn't sure if referencing fees was in total or per tenant) and said "I don't know" when I asked her what a "6 month guarantee" (which she said would be required) was. She then proceeded to put me on ho...
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What agent could do to change your mind?
Have someone who knows what fees you charge answer the phone. Basic etiquette training and customer handling skills are essential.
Attached Files
Comment on agent fees
Know what fees you charge.
Was this helpful? Yes
By: oliverjaques
Oct 15, 2014
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Thank you for taking the time to leave this review, obviously we are extremely disappointed to hear you were dissatisfied with your experience, and I take this opportunity to clear this misunderstanding up. As you would have heard from the recorded announcement when you called our office, all of our calls are recorded for training purposes. We have therefore listened to your call, and have to disagree that the staff member who took your call was rude, uninterested and lackadaisical. The youn ...
Sep 16,2014
Minithumbdown
By: 'A very unhappy tenant'
Sep 16,2014
2 people found
this helpful
This agency has the worst property management services ever. I was a tenant in one of their properties for one year. They never sent me my signed contracted until the last month of my tenancy. They didn't inform me about anything, they were always dismissive, careless and extremely rude. Our boiler needed to be repaired (because it was so old) in the middle of winter and we had to wait for more than 10 days for them to fix it. (so we didn't have hot water or heating) they used all kind of lies a...
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By: oliverjaques
Oct 13, 2014
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Apologies for the length of time it has taken to respond to this review, however due to the content of the review, we were aware of who the reviewer was and contacted them for further information as according to our records the review was incorrect. We would therefore like to take this opportunity to advise the background of this review and what actually happened. With regards to the issue with the tenancy agreement this was sent out by post to the tenant shortly after her tenancy commenced, s ...
Aug 21,2014
Minithumbup
By: 'Beatriz'
Aug 21,2014
0 people found
this helpful
Oliver Jacques has a great service! As tenants during two years, we dealt with the staff in lettings, sales and property management all for the same property and always with very good results. They are really attentive and friendly....
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Was this helpful? Yes
Aug 14,2014
Minithumbup
By: 'James K'
Aug 14,2014
0 people found
this helpful
I have been using Oliver Jaques for a number of years, Kirsten deals with the management side of my properties. Friendly when going into branch and always gets back to any e-mails, phone calls or questions I might have. Never had any miss managed problems with any of the properties: Overall very happy with Kirsten's work....
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Was this helpful? Yes
Jul 29,2014
Minithumbdown
By: 'chole'
Jul 29,2014
1 people found
this helpful
I start renting with the agency long time ago and all the staff was very nice and helpful. until this gil Kristen took over, who manage the property now. Everytime on the phone with no patience and terribly rude on the phone. while i was still talking just hang up. Never give us any update with the issues never call back, unless we chase her. And was terribly rude on the phone. or maybe the property was not management by the company, that why she treat us like this?...
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Was this helpful? Yes
Dec 13,2013
Minithumbup
By: 'Evamaria'
Dec 13,2013
0 people found
this helpful
I used Oliver Jacques to purchase a property a few months ago. From the start they were personable, friendly and professional in all respects. In what is a stressful business they were always there to support, follow through and be totally committed to the job. I always felt they were there on side to fight my corner which is exactly what one wants. Unlike many larger estate agents they worked as a strong team and I felt always went the extra mile. They were honest and approachable at all times...
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Was this helpful? Yes
Dec 12,2013
Minithumbup
Michael Petherbridge
Paul Gibbens
By: 'Canada Water'
Dec 12,2013
1 people found
this helpful
I bought a property through O-J early this year. From my property search process, I found O-J had a great reputation in SE16 area as they sold so many properties throughout the year. It is a very efficient and customer oriented agent. Their sales department is particularly strong. Michael has great knowledge in the local area as he worked for the branch for more than 10 years. His fantastic communication skills made the purchase process a smooth process. Paul is very passionate and he provi...
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Was this helpful? Yes
Nov 13,2013
Minithumbup
Michael Petherbridge
Paul Gibbens
By: 'S Pembroke'
Nov 13,2013
0 people found
this helpful
Brilliant Service from Michael and Paul. Quick to respond to questions/ requests. always professional and wanted to get the right outcome. really exceptional service, would highly recommend...
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Was this helpful? Yes
Nov 13,2013
Minithumbup
By: 'Susu'
Nov 13,2013
0 people found
this helpful
Very satisfied with the service I have received and would recommend to my friends and family. The staff were professional and dealt with my queries efficiently...
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Was this helpful? Yes
Oct 29,2013
Minithumbup
By: 'SJK'
Oct 29,2013
0 people found
this helpful
All aspects were so easy when finding my new home. Jack was excellent on the viewing and every time I called the office I was greeted with a friendly voice who was always willing to help. Kirsten was great, explaining all aspects of the tenancy to us, clauses, break clauses, renewing and even the getting our deposit back when we decided to move on. All the staff seem lovely, we were even greeted with hot drinks and a goodie bag. Overall extremely pleased!...
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Was this helpful? Yes
Oct 29,2013
Minithumbup
By: 'Jonathan Gibbs'
Oct 29,2013
0 people found
this helpful
I really cant speak highly enough of the service me and my fiancƒÂ©e have received from Oliver Jaques. After 10 years of renting in London this has been by far the best experience I have had. The whole process from viewing to signing the contract was transparent and easy with very friendly staff members. During the inventory check in the cooker was found to be broken. Oliver Jaques overnight ordered a new cooker and there contractor installed it the next day. A brand new cooker working in...
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Was this helpful? Yes
Oct 23,2013
Minithumbup
By: 'Susu'
Oct 23,2013
0 people found
this helpful
Very satisfied with the service I have received and would recommend to my friends and family. The staff were professional and dealt with my queries efficiently...
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Was this helpful? Yes
Oct 15,2013
Minithumbup
By: 'Mr S.Duwensee'
Oct 15,2013
0 people found
this helpful
From the moment we entered the office the service was professional and has always been to that level. 10/10...
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Was this helpful? Yes
Oct 14,2013
Minithumbup
Stephen Banks
By: 'Ralph'
Oct 14,2013
0 people found
this helpful
I was really impressed how the lettings team worked at Oliver Jaques. From start to finish Steve, Jack and Kirsten dealt with everything extremely professionally and in within the limited time I had to move. I loved the tenants goody pack they gave to me once I had moved in which was a really nice touch to an already excellent service. Thanks Guys!...
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Was this helpful? Yes
Oct 11,2013
Minithumbup
Gina Begbie
By: 'Liam'
Oct 11,2013
0 people found
this helpful
Both Kirsten and Gina were very helpful when helping me deal with my trashed flat left by my last tenants. They recommended local contractors, cleaners, furniture suppliers etc. They have both clearly been in the industry for some time and it was a pleasure dealing with them. Very impressed!...
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Was this helpful? Yes
Oct 10,2013
Minithumbup
By: 'Cookie'
Oct 10,2013
0 people found
this helpful
Thoroughly impressed with the positive and professional manner in which my property was dealt with from start to finish. Would definitely recommend Oliver Jaques to anyone who has property in the local area. Nothing seemed to be too much trouble and they were always on hand to ease any fears and uncertainties I had with regards to the whole process. The moving-in goody bag they gave to my tenants was also a lovely touch and I will certainly be using them again. Thanks again to the whole team...
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Was this helpful? Yes
Aug 31,2013
Minithumbup
By: 'happy long term client'
Aug 31,2013
0 people found
this helpful
I have dealt with Kirsten for years now and have found her unfailingly efficient, helpful and a good communicator, especially in comparison with staff at the three or four other estage agents I\'ve dealt with....
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Was this helpful? Yes
Jul 30,2013
Minithumbup
Paul Gibbens
By: 'Flat Buyer'
Jul 30,2013
0 people found
this helpful
Overal I found OJ provided a very good service when buying a flat through them. They kept in regular contact and did everything that I required of them to allow me to exchange and complete within a short period of time. Paul Gibbens was particularly helpful....
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Was this helpful? Yes
Jul 13,2013
Minithumbup
Paul Gibbens
By: 'Paul Gray'
Jul 13,2013
1 people found
this helpful
Just exchanged on our 3 bed house in Rotherhithe and cannot recommend OJ highly enough. All staff have been friendly and professional. Property was previously on with another estate agent and OJ have put them to shame. Prospective buyers were all vetted so very few time-wasters viewing the property. OJ kept us informed not only on our sale but went the extra mile to tell us what was happening further up the chain. Although there were a few unforeseen hiccups along the way, OJ handled the whole p...
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Was this helpful? Yes
Jun 30,2013
Minithumbdown
By: 'O Estaba'
Jun 30,2013
0 people found
this helpful
Terrible attention from the out of hours line, the woman in the line was extremely rude and obviously not trained or skilled to deal with customers or solve problems. Would never recommend this agent...
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By: Anna Tyurina
Jul 11, 2013
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It's impossible that Kirsten is working in service industry - the most unprofessional, rude, arrogant person! Just infuriating that there's nothing we can do about it :(( ...
Jun 18,2013
Minithumbdown
By: 'Jenine'
Jun 18,2013
2 people found
this helpful
What an awful lettings agent, from a tenant and landlord perspective. On numerous occasions, we had the agents put the phone down on us, the Director, Nicola Heard was incredibly unprofessional, as were her employees, Gavin Gordon and Kirsten Pauli. On three occasions they trespassed on our rented property, snuck into the electric gates because their fob was disconnected after the last time they let themselves into the property. The agents are supposed to give tenants written notice at least...
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What agent could do to change your mind?
They could go insolvent.
Attached Files
Was this helpful? Yes
Jun 10,2013
Minithumbup
Paul Gibbens
By: 'OJ A OK'
Jun 10,2013
0 people found
this helpful
Just exhanged on my flat, having chosen Oliver Jaques as the agent to handle the sale. We\'ve a young daughter, so were quite particular about when we would allow viewings, so that they didn\'t interfere with her naps, bath time, etc. OJ were brilliant in understanding and respecting our requirements and throughout were friendly and responsive. Achieved full-asking for the flat, and remained pro-active while the sale went through. Having experienced the service of a number of agents whilst looki...
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Was this helpful? Yes
Areas covered
  • SE16
  • Surrey Quays, Rotherhithe
  • SE1
  • Bermondsey, Deptford
  • SE8
  • New Cross, Greenwich
  • SE14
  • SE10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£235,000
  • Max: Β£3,500,000

Letting
  • Min: Β£0
  • Max: Β£0

ARLA NALS UKALA DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
22 4 31 8 39 0 20 0 2 3
Michael Petherbridge Michael Petherbridge
Branch Manager
50 reviews

About Michael No description set View full profile
Paul Gibbens Paul Gibbens
Senior Sales Negotiator
32 reviews

About Paul No description set View full profile
Matteo Donna Matteo Donna
Negotiator
13 reviews

About Matteo Having relocated from Italy in 2012, Matteo has gained a wealth of knowledge and experience in South London’s ever changing market place. Originally from a strong sales background in his hometown of View full profile
Nicola Heard Nicola Heard
Director
0 reviews

About Nicola No description set View full profile
Gina  Begbie Gina Begbie
Property Manager
10 reviews

About Gina No description set View full profile
Stephen Banks Stephen Banks
Lettings Manager
12 reviews

About Stephen No description set View full profile
Erika Janosova Erika Janosova
4 reviews

About Erika No description set View full profile
Alex Smith Alex Smith
9 reviews

About Alex No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

OUR LETTINGS FEES

Agency Fee / Per Tenant Β£120 INC VAT
Guarantors Fee / (each guarantor) Β£75 INC VAT
Referencing Fee – Included in agency fee N/A
Check In Fee (dependant on property size) Β£96-126 INC VAT
Additional Occupant Fees Β£300.00 INC VAT
(this includes new contract, references and deposit protection)

Pets disclaimer fees/ additional pet deposit Β£250 INC VAT
( maximum charge)
Holding Deposit One Weeks Rent



THESE PRICES ARE CORRECT AS OF 5th January 2017


LETTINGS FEES

LET ONLY 10% PLUS V.A.T

RENT COLLECTION 12.5% PLUS V.A.T

FULL MANAGEMENT 15% PLUS V.A.T

N.B – fees are based on annual rent. These fees may be negotiable. Please discuss with our Lettings Staff.
Last updated at 9:16 AM 29/03/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 9:16 AM 29/03/2017 by allAgents

Branch rankings


Overall

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Letting Agents Rankings

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