• Kirsten Pauli
    Kirsten Pauli
  • Michael Petherbridge
    Michael Petherbridge
  • Paul Gibbens
    Paul Gibbens
  • Matteo Donna
    Matteo Donna
  • Nicola Heard
    Nicola Heard
  • Gina  Begbie
    Gina Begbie
  • Andrew Jackson
    Andrew Jackson
  • Stephen Banks
    Stephen Banks
  • Erika Janosova
    Erika Janosova
  • James Dunford
    James Dunford
  • claim your profile
    Alex Smith
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
Oliver Jaques

229-231 Lower Road Surrey Quays, London
Greater London
SE16 2LW

0207 231 5050
Sep 15,2015
Minithumbup
Michael Petherbridge
Andrew Jackson
By: 'Mat Mack'
Sep 15,2015
0 people found
this helpful
Oliver Jaques did a great job of selling my property. Everything was done without me needing to return to the UK (from Australia). They were able to push things along and gets things going when needed...
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Sep 12,2015
Minithumbup
Gina Begbie
By: 'James'
Sep 12,2015
0 people found
this helpful
I am a landlord in a block that Oliver Jaques manage. The block was recently broken into and all the flats inside broken into. Gina was very efficient in dealing with all the landlords and tenants who were very distressed and helped arrange the replacement windows and doors very quickly. My tenants are much happier now. Thanks Gina....
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Sep 11,2015
Minithumbup
Kirsten Pauli
James Dunford
By: 'YL'
Sep 11,2015
0 people found
this helpful
OJ has a great letting team: James always manages to find good tenants in a timely manner and leaves hardly any gap between the tenancies. Kirsten always reply to my questions quickly and accurately and solve problems efficiently. A special thank you to Kirsten, who managed to arrange a great cleaning service under extremely short notice and allocated a 2 hours time slot to the builder to fix an emergency issue at the same time to make the property perfect right before the tenants moved in. Th...
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Sep 11,2015
Minithumbup
Kirsten Pauli
By: 'Mike Woodcock'
Sep 11,2015
0 people found
this helpful
Generally, a good and responsive service from those I deal with at Oliver Jaques ie Kirsten and Maxine. Maxine managed recent improvements to my property to a high standard and Kirsten negotiated recent rent increase well....
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By: gina
Nov 10, 2015
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Thank you for taking the time to leave this review. We were delighted to have helped with your scheme and thoroughly enjoyed the experience. ...
Sep 09,2015
Minithumbup
Michael Petherbridge
Gina Begbie
By: 'DNash (Teacher)'
Sep 09,2015
0 people found
this helpful
Michael and his team very kindly hosted one of 6th form students for an extended summer Internship. The experience for the student was priceless. The team educated him about the differences between buying and letting properties and developed his confidence and ability to communicate with customers. I wuold wholeheartedly recommend Oliver Jaques for their ethos, and the support they are offering to young people....
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By: gina
Sep 10, 2015
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Thank you for taking the time to leave this review. We were delighted to have helped with your scheme and thoroughly enjoyed the experience. ...
Sep 06,2015
Minithumbup
Stephen Banks
James Dunford
By: 'TAJ'
Sep 06,2015
0 people found
this helpful
Steve and James have managed my apartment for 2 years having come recommended by a relative who has several properties managed by them. I have found them both highly professional and great at problem solving. They are always really approachable and help to deal with queries in a way that appears to be no trouble for them, I can't fault the service at all and always speak highly of their services to fellow property owners....
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By: gina
Sep 10, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Aug 29,2015
Minithumbup
Paul Gibbens
Michael Petherbridge
By: 'K Hilary Ferguson'
Aug 29,2015
0 people found
this helpful
Have received excellent service from Michael and his team at Oliver Jaques with the sale of my flat - sound advice, a speedy line-up of prospective buyers and skillful negotiation which resulted in an offer I could accept within two days! What I particularly appreciated was the willingness of the staff to listen to my concerns at all times and their progress updates. They were courteous throughout and I highly recommend this team....
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By: gina
Sep 02, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Aug 27,2015
Minithumbup
Andrew Jackson
Michael Petherbridge
By: 'Norton-Smith'
Aug 27,2015
0 people found
this helpful
Andrew was an outstanding agent in every way possible. Great at laising with vendors and solicitors and in 20 years of property investing he has been the most consistent, reliable and professional agent I have ever dealt with. Highly recommended. The staff at the Surrey Quays branch of Oliver Jaques have all been excellent. Thank you for all your hard work and expertise...
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By: gina
Sep 10, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Jul 05,2015
Minithumbup
Michael Petherbridge
Andrew Jackson
By: 'Norrie Erwin'
Jul 05,2015
0 people found
this helpful
Michael and his entire team provided a first class service and kept us updated throughout the process. I would have absolutely no hesitation in recommending Oliver Jacques and would use their services again without hesitation....
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By: gina
Sep 10, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Jun 26,2015
Minithumbup
Michael Petherbridge
Paul Gibbens
By: 'Anne M'
Jun 26,2015
0 people found
this helpful
Being a first time vendor and complete...
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Comment on agent fees
I have to say - worth every penny
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By: gina
Sep 10, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Jun 16,2015
Minithumbup
Michael Petherbridge
By: 'Janet'
Jun 16,2015
0 people found
this helpful
I have just bought my first property through Oliver Jaques, and cannot believe the level of service provided by Michael and his team. Being a first time buyer they helped with every stage of the purchase. From locating exactly what I wanted, to guiding me through the whole process, and going the extra mile to make sure everything went smoothly. Once again thank you....
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By: gina
Sep 02, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Apr 26,2015
Minithumbup
Michael Petherbridge
By: 'A.N.'
Apr 26,2015
0 people found
this helpful
Professional service from beginning to end. Always available on the phone or in person for our enquiries. We were kept regularly updated with the progress of our sale from Michael and his team....
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By: oliverjaques
May 14, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Apr 01,2015
Minithumbup
Andrew Jackson
Michael Petherbridge
By: 'MP'
Apr 01,2015
0 people found
this helpful
Great support and frequent communication during the sales process at every step. Status chasing was not required. Good advice provided during the marketing phase, with clear recognition of the uniqueness of my property and the realistic sales value I could achieve. The agents made you feel as though you were an equal part in the process (shared with themselves and the buyers), implying fairness and integrity. The agents were quick to respond to all queries, supporting the solicitor requests on t...
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By: oliverjaques
May 14, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Mar 27,2015
Minithumbup
Matteo Donna
Stephen Banks
By: 'Roberta'
Mar 27,2015
0 people found
this helpful
Matteo was with us since the first phone call very helpful. Disponible and kinde. Always smiling and I manage to give us all the information we needed....
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By: oliverjaques
May 14, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Mar 01,2015
Minithumbup
Matteo Donna
By: 'Quirino'
Mar 01,2015
0 people found
this helpful
Matteo responded to my request to see the property in minutes and allowed me to view it on the following day. No problems, no surprises and he also provided me with a lot of useful advices, since I was moving to the property from abroad. Few days ago I met him and asked for a copy of the mail box key: I said I could not pass by the agency because I was working until late, so he offered to bring the keys directly to my flat. He did and that was really kind of him. Maxine is the property manager ...
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By: oliverjaques
May 14, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Feb 24,2015
Minithumbup
By: 'Mat'
Feb 24,2015
0 people found
this helpful
I thought I would use OJ's to let my property when I decided to move to Australia in 2009. It is now 2015 and I am still very impressed by them. Considering I am 12,000 miles away I find they are very quick to response to my emails and just as quick to respond to any issues the tenant has. There has been minimal issues and what issues there has been have been dealt with very well. The contractors OJ's use seem to be very efficient and not very expensive. I would definitely recommend OJ's to orga...
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By: oliverjaques
Mar 12, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Feb 19,2015
Minithumbup
Kirsten Pauli
By: 'Ltenant'
Feb 19,2015
0 people found
this helpful
I have been a tenant with Oliver Jaques for almost two years and I can definitely say that Kirsten is becoming a very professional and talented property manager. At the beginning I wouldn't rate her so high but in these years she has improved in an impressive way. Kirsten achieved outstanding organisational skills, very precise, efficient and well organised in dealing with multidimensional problems arising by managing properties. She is very kind and smiling, deals efficiently with all the types...
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By: oliverjaques
Feb 24, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Feb 06,2015
Minithumbup
By: 'steve'
Feb 06,2015
0 people found
this helpful
I have dealt with Oliver Jaques in the past and was certainly happy to do so again, I have found them as attentive and reliable as always, with their knowledge of the market and local knowledge of the area meaning a relatively quick sale and at optimum price. They kept me up to date all the way through the process which was really helpful, they also chased up all parties through the sale process. I highly recommend them....
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By: oliverjaques
Feb 06, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Feb 06,2015
Minithumbup
Paul Gibbens
Michael Petherbridge
By: 'PV'
Feb 06,2015
0 people found
this helpful
The service was a quarter percent more expensive than one or two other agents but it was worth it I believe. The service OJ provided surpassed my admittedly negative experience with agents in the past, who, despite their claims to do more, simply introduced buyer and vendor and then left me to to it - causing much stress and frustration as a result. OJ has an informal relationship with a local lawyer and I think this helped. The solicitors themselves were much more responsive and contactable tha...
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Comment on agent fees
Slightly high I felt - I did manage to knock them down from 2% what they asked to 1.75%. But in the end I paid and was satisfied with the outcome.
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By: oliverjaques
Feb 06, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Feb 01,2015
Minithumbup
Michael Petherbridge
Paul Gibbens
By: 'Dominic'
Feb 01,2015
0 people found
this helpful
MIchael and Paul were fantastic in helping me find a property to buy and then helping to support the purchase process by chasing up solicitors and communicating with me and the vendor efficiently to push the process along. They also contacted my mortgage advisor to help speed things up. I would definitely recommend this agent and these staff in buying a property. Thank You!!!!!...
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By: oliverjaques
Feb 06, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Jan 24,2015
Minithumbup
Paul Gibbens
Michael Petherbridge
By: 'Tina Haux'
Jan 24,2015
0 people found
this helpful
I was very impressed with Oliver Jacques for a number of reasons: First, their knowledge and experience of selling properties in the local area. This proved to be very helpful both when marketing the property but also when going through the local authority search. They had a buyer lined up, which means the property was not even advertised and they then achieved a very good price for us, more than we had expected! They also recommended very efficient solicitors. However, perhaps in terms of the o...
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By: oliverjaques
Feb 10, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Jan 15,2015
Minithumbup
By: 'CAROLINE G.'
Jan 15,2015
0 people found
this helpful
I cannot recommend Oliver Jaques highly enough! In my experience they are a rare breed in the Estate Agency world. Nothing is too much trouble, they are pro-active in many aspects of the business. I have been using the company in the E3 area over my portfolio, for nearly ten years now and would not deviate from using them in this area of London for any reason whatsoever. With regards to customer service and all aspects of my needs as a Landlord, they tick every box and all at OJ's...
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By: oliverjaques
Jan 15, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Jan 12,2015
Minithumbup
Stephen Banks
By: 'Laura'
Jan 12,2015
0 people found
this helpful
My experience of Oliver Jacques was entirely positive - we were trying to find a flat under very tight time constraints and Steve went above and beyond expectations to ensure that this happened, even over the festive period where business often stands still. Also thought it was a great personal touch giving us a bag of essentials on our move in date - we were definitely very grateful for the washing up liquid!...
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By: oliverjaques
Jan 14, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Nov 27,2014
Minithumbup
Michael Petherbridge
Andrew Jackson
By: 'Louise'
Nov 27,2014
1 people found
this helpful
Throughout the last few months on the rollercoaster ride that is being in a housing chain I can honestly say the sales team at OJ have been a total rock to us. Michael, Andrew and Paul have gone the extra mile to help us get sold and negotiate through any challenges we encountered. They were always at the end of the phone or e-mail and never too busy to call. This is the third move we have made using them and if it wasn't out of the area would take them all out for a beer to say cheers for al...
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By: oliverjaques
Dec 18, 2014
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received, should you ever come back into the area or need any advice, do not hesitate to contact us. ...
Oct 11,2014
Minithumbup
Kirsten Pauli
By: 'Paddy'
Oct 11,2014
0 people found
this helpful
Good advice on preparing the property for rental. Handled all arrangements smoothly and professionally. Found excellent tenants very quickly. Good communication at every step...
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Comment on agent fees
Good advice on preparing the property. Handled all arrangements smoothly and professionally. Found excellent tenants very quickly. Good communication at every step
Was this helpful? Yes
By: oliverjaques
Oct 13, 2014
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Oct 10,2014
Minithumbup
Kirsten Pauli
By: 'Mr B'
Oct 10,2014
0 people found
this helpful
Kirsten was an excellent property manager who was highly professional and extremely organised. I came to Oliver Jacques with the need to rent my flat at a short notice. She did all forms, documents, and background checks exceptionally quickly and found me some very reliable clients. All in all i was very happy with the service by Kirsten. She went above and beyond with regards to helping me when i was new to the landlord game. I can only hope everyone else is this helpful going forwards....
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By: oliverjaques
Oct 13, 2014
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Sep 21,2014
Minithumbup
Kirsten Pauli
By: 'Lyubov'
Sep 21,2014
0 people found
this helpful
I used the agency for two years as a tenant and dealt with Kirsten Pauli for most of that period. I would like to thank Kirsten for always being professional and promptly replying to my questions. It was a pleasure dealing with her....
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By: oliverjaques
Oct 13, 2014
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future. ...
Sep 16,2014
Minithumbdown
By: 'Karla'
Sep 16,2014
0 people found
this helpful
Called to enquire about a listing on Zoopla. The lady who picked up the phone (3.30pm on Monday) wasn't clear about what upfront fees were charged (after leaving me on hold for 5 minutes and transferring me to someone else by mistake). She then quoted a couple of fees (she wasn't sure if referencing fees was in total or per tenant) and said "I don't know" when I asked her what a "6 month guarantee" (which she said would be required) was. She then proceeded to put me on ho...
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What agent could do to change your mind?
Have someone who knows what fees you charge answer the phone. Basic etiquette training and customer handling skills are essential.
Attached Files
Comment on agent fees
Know what fees you charge.
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By: oliverjaques
Oct 15, 2014
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Thank you for taking the time to leave this review, obviously we are extremely disappointed to hear you were dissatisfied with your experience, and I take this opportunity to clear this misunderstanding up. As you would have heard from the recorded announcement when you called our office, all of our calls are recorded for training purposes. We have therefore listened to your call, and have to disagree that the staff member who took your call was rude, uninterested and lackadaisical. The youn ...
Sep 16,2014
Minithumbdown
Kirsten Pauli
By: 'A very unhappy tenant'
Sep 16,2014
2 people found
this helpful
This agency has the worst property management services ever. I was a tenant in one of their properties for one year. They never sent me my signed contracted until the last month of my tenancy. They didn't inform me about anything, they were always dismissive, careless and extremely rude. Our boiler needed to be repaired (because it was so old) in the middle of winter and we had to wait for more than 10 days for them to fix it. (so we didn't have hot water or heating) they used all kind of lies a...
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By: oliverjaques
Oct 13, 2014
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Apologies for the length of time it has taken to respond to this review, however due to the content of the review, we were aware of who the reviewer was and contacted them for further information as according to our records the review was incorrect. We would therefore like to take this opportunity to advise the background of this review and what actually happened. With regards to the issue with the tenancy agreement this was sent out by post to the tenant shortly after her tenancy commenced, s ...
Aug 21,2014
Minithumbup
By: 'Beatriz'
Aug 21,2014
0 people found
this helpful
Oliver Jacques has a great service! As tenants during two years, we dealt with the staff in lettings, sales and property management all for the same property and always with very good results. They are really attentive and friendly....
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Areas covered
  • SE16
  • Surrey Quays, Rotherhithe
  • SE1
  • Bermondsey, Deptford
  • SE8
  • New Cross, Greenwich
  • SE14
  • SE10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Ā£235,000
  • Max: Ā£3,500,000

Letting
  • Min: Ā£0
  • Max: Ā£0

ARLA NALS UKALA DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
20 4 24 8 37 0 20 0 2 3
Kirsten Pauli Kirsten Pauli
Property Manager
21 reviews

About Kirsten No description set View full profile
Michael Petherbridge Michael Petherbridge
Branch Manager
48 reviews

About Michael No description set View full profile
Paul Gibbens Paul Gibbens
Senior Sales Negotiator
32 reviews

About Paul No description set View full profile
Matteo Donna Matteo Donna
Negotiator
11 reviews

About Matteo Having relocated from Italy in 2012, Matteo has gained a wealth of knowledge and experience in South Londonā€™s ever changing market place. Originally from a strong sales background in his hometown of View full profile
Nicola Heard Nicola Heard
Director
0 reviews

About Nicola No description set View full profile
Gina  Begbie Gina Begbie
Property Manager
9 reviews

About Gina No description set View full profile
Andrew Jackson Andrew Jackson
Senior Sales Negotiator
12 reviews

About Andrew No description set View full profile
Stephen Banks Stephen Banks
Lettings Manager
8 reviews

About Stephen No description set View full profile
Erika Janosova Erika Janosova
1 reviews

About Erika No description set View full profile
James Dunford James Dunford
Senior Negotiatior
3 reviews

About James No description set View full profile
Alex Smith - upload your photo Alex Smith
6 reviews

About Alex No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

OUR LETTINGS FEES

Agency Fee / Per Tenant Ā£120 INC VAT
Guarantors Fee / (each guarantor) Ā£75 INC VAT
Referencing Fee ā€“ Included in agency fee N/A
Check In Fee (dependant on property size) Ā£96-126 INC VAT
Additional Occupant Fees Ā£300.00 INC VAT
(this includes new contract, references and deposit protection)

Pets disclaimer fees/ additional pet deposit Ā£250 INC VAT
( maximum charge)
Holding Deposit One Weeks Rent



THESE PRICES ARE CORRECT AS OF 5th January 2017


LETTINGS FEES

LET ONLY 10% PLUS V.A.T

RENT COLLECTION 12.5% PLUS V.A.T

FULL MANAGEMENT 15% PLUS V.A.T

N.B ā€“ fees are based on annual rent. These fees may be negotiable. Please discuss with our Lettings Staff.
Last updated at 9:16 AM 29/03/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 9:16 AM 29/03/2017 by allAgents

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