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    Michael
  • Staff picture
    Paul
  • Staff picture
    Nicola
  • Staff picture
    Gina
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    Stephen
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    Erika
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    Fabio
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    Sharon
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    Serkan
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    Robbie
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
Oliver Jaques

229-231 Lower Road Surrey Quays, London
Greater London
SE16 2LW

0207 231 5050
www.o-j.co.uk

Properties for Sale
Properties to Rent

“ Sale... ”

Jun 19,2018
Minithumbup
Michael
Paul
By: 'Henry'
Jun 19,2018
0 people found
this helpful
Great support through a tricky sale process. Appreciate Michael's dedication to managing the other agents in the chain to ensure that the completion was as planned....
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Comment on agent fees
Reasonable and worked hard for it.
Was this helpful? Yes

“ Excellent service over many years... ”

Jun 18,2018
Minithumbup
Michael
Paul
By: 'R Hill'
Jun 18,2018
0 people found
this helpful
My relationship with OJ goes back over 15 years, from renting as a tenant, to my house purchase in SE16 to its recent sale. OJ worked hard in a tricky market to help secure an acceptable offer, then provided excellent communication and service while pushing things ...
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Comment on agent fees
Acceptable
Was this helpful? Yes

“ Above and beyond the call... ”

Jun 15,2018
Minithumbup
Michael
Nicola
By: 'Neil'
Jun 15,2018
0 people found
this helpful
Like any true Londoner I approach all estate agents with profound suspicion. Well this time I was wrong. Not just superb service but exemplarary and outstanding service from all involved. Indeed Matteo gave up part of his Easter Saturday to go and check a leak ...
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Comment on agent fees
Reasonable and they earned every penny
Was this helpful? Yes

“ Great Service from Start to Finish... ”

Jun 15,2018
Minithumbup
Michael
Paul
By: 'Seller From Surrey'
Jun 15,2018
0 people found
this helpful
We had used this agent's letting division previously to find us a tenant and were impressed with the results, so,using them to sell the property was a logical step. I must say they delivered! Their valuation was accurate and they kept us in ...
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Comment on agent fees
We thought the fee structure was fair and offered very good value for money.
Was this helpful? Yes

“ Extremely unprofessional - Waste of time... ”

Jun 11,2018
Minithumbdown
Robbie
By: 'Young Couple'
Jun 11,2018
0 people found
this helpful
We were really interested in a flat. We had been in touch with Matteo Donna and Robbie Brown and book a viewing. On the same day, few hours before the viewing, I sent them a reminder to inform them that I would have been there 5 ...
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“ Utterly amazing!... ”

Jun 07,2018
Minithumbup
Paul
Sharon
By: 'A happy customer'
Jun 07,2018
0 people found
this helpful
If we could only replicate Oliver Jaques in every area of the country we would have the most amazing housing market worldwide. I simply cannot praise their support, diligence, professionalism and abilities enough. My original house purchase was a dream so when it came to ...
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Comment on agent fees
Extremely good for the amount they do!
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“ Relaxed and not pushy... ”

May 23,2018
Minithumbup
Serkan
By: 'Dan_Beard'
May 23,2018
0 people found
this helpful
Well rounded review of the property, not a high pressure environment and was very quick to respond to any querires that I had....
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Comment on agent fees
Reasonable enough. Not particularly high when compared to others.
Was this helpful? Yes

“ Excellent, personal and professional service!... ”

May 23,2018
Minithumbup
By: 'Rotherhithe New Road'
May 23,2018
0 people found
this helpful
The experience that we have had renting a property with Oliver Jacques has been both pleasant and problem free. After dealing with a number of other letting agents, in comparison, their personal, professional service and willingness to go the extra mile meant that we were ...
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“ Very kind and friendly agent... ”

May 12,2018
Minithumbup
By: 'Luca and Helena'
May 12,2018
0 people found
this helpful
Serkan has been very professional and friendly with us. He went through all the points we needed to clarify a very patient way, and fully understood what were our needs. Overall, we've had a very good experience finding our new flat. Many thanks....
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Comment on agent fees
Good
Was this helpful? Yes

“ Enquiry... ”

May 07,2018
Minithumbup
By: 'Jeff'
May 07,2018
0 people found
this helpful
I have had my house evaluated, they were very honest about the situation of the market, I was very grateful....
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“ Outstanding !... ”

May 03,2018
Minithumbup
Alex
Stephen
By: 'Richard T.'
May 03,2018
0 people found
this helpful
Both Alex and Stephen from the outset were professional, efficient and very effective! They always respond promptly to emails and found excellent tenants for both properties. The service has a local feel and I would definitely choose to engage OJ's again in future....
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Comment on agent fees
Fairest fee structure of all the agents surveyed in the area.
Was this helpful? Yes

“ Very helpful & very knowledgable of the area.... ”

Apr 22,2018
Minithumbup
By: 'Mim'
Apr 22,2018
1 people found
this helpful
Looked at this area for a flat for my son & found quite interesting for future viewing.The agent was very helpful....
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Comment on agent fees
Fee is fair.
Was this helpful? Yes

“ Excellent Service... ”

Apr 19,2018
Minithumbdown
By: 'Tahir M'
Apr 19,2018
1 people found
this helpful
During my experience with Oliver Jaques at the Surrey Quays Branch, the Lettings Team provided upheld the most excellent and professional service. The office was presented well alongside a positive attitude by the team which enabled me to feel comfortable as well as feel welcome. ...
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“ Very Professional... ”

Apr 18,2018
Minithumbup
By: 'R Wilhelm'
Apr 18,2018
1 people found
this helpful
I've had a great experience with them. They're very honest and addressed all my needs as I didn't have much experience with renting. I highly recommend OJ....
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Comment on agent fees
Great value for the service provided.
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“ Great service... ”

Apr 14,2018
Minithumbup
Alex
By: 'Nora'
Apr 14,2018
0 people found
this helpful
Alex did a fantastic job in organising everything for our new flat, he supported us throughout the whole process and was a great point of contact....
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“ Excellent service... ”

Mar 19,2018
Minithumbup
Michael
Paul
By: 'DaniF81'
Mar 19,2018
0 people found
this helpful
Very pleased with the service and with how fast they managed to sell my 2 properties. They kept me informed at all times and were able to get a good deal for us, so will be using them again in the future if needed....
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Was this helpful? Yes
Mar 07,2018
Minithumbup
Michael
Matteo
By: 'Dominic'
Mar 07,2018
0 people found
this helpful
Excellent Service sold my property and kept me informed and calm when buyers dropped out in the process. The whole team is excellent, both Sales and Lettings but I could only name two for this review. They were knowledgeable and pleasant to do business with. ...
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Comment on agent fees
Felt the fee was particularly reasonable for the amount of work they did on this particular sale.
Was this helpful? Yes
Feb 13,2018
Minithumbup
Alex
By: 'Luke'
Feb 13,2018
0 people found
this helpful
Communication with the agent was excellent from start to finish. The move in was painless and any questions I had were answered promptly. Alex was particularly friendly and helpful throughout the whole process. After move in the support from the agent was very good. There ...
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Comment on agent fees
The fees were very good value for the service provided.
Was this helpful? Yes
Feb 13,2018
Minithumbup
Michael
By: 'The Krojers'
Feb 13,2018
0 people found
this helpful
We have both bought and sold through OJ in the last five years. This is a truly 'local' service, with a love for the neighbourhood. We have found all staff we dealt with exceedingly kind, patient, helpful and friendly. They really care for the customers ...
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Was this helpful? Yes
Feb 06,2018
Minithumbup
Matteo
Michael
By: 'Lisa Sweet'
Feb 06,2018
0 people found
this helpful
Professional and helpful from the outset. I'm so pleased I made the decision to go with Oliver Jaques over the other local agent opposite that also provided a valuation. The service from the outset was excellent and nothing was too much trouble. I'd ...
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Comment on agent fees
Great and competitive fees
Was this helpful? Yes
Jan 30,2018
Minithumbup
Alex
Stephen
By: 'MW21'
Jan 30,2018
0 people found
this helpful
As an honest review from a first time renter, I have to say that Oliver Jaques made the whole process easy and pleasant. Alex initially showed us around our flat, which we wanted to rent immediately, he was relaxed, interested and friendly, he told us ...
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Comment on agent fees
Fair fees, the paperwork was well prepared and to be expected. The holding fee is lower than most and this was a big factor in making me feel more relaxed when making an offer.
Was this helpful? Yes
Jan 12,2018
Minithumbup
Paul
Matteo
By: 'IP'
Jan 12,2018
0 people found
this helpful
I instructed OJ after having had my property on the market for several weeks with 2 other (large) agents. We had had a fair amount of viewings but no offers. I was immediately impressed with Paul's market knowledge and his positive attitude on the valuation ...
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Comment on agent fees
Fair.
Was this helpful? Yes
Jan 02,2018
Minithumbup
Erika
By: 'Andy L'
Jan 02,2018
0 people found
this helpful
Erika has been very good at dealing with issues in my property and always responds promptly. I think Erika is an asset to the team at Oliver Jaques....
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Comment on agent fees
Fair
Was this helpful? Yes
Dec 29,2017
Minithumbup
Erika
By: 'Paul'
Dec 29,2017
0 people found
this helpful
Erika is great, very friendly has professional attitude, prompt response to all questions and also she helped with all matters......
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Was this helpful? Yes
Dec 21,2017
Minithumbup
Gina
By: 'J Moran'
Dec 21,2017
0 people found
this helpful
OJ has managed my flat hassle free for many years. I have always found Gina to be extremely knowledgable and willing to go the extra mile. When my block agent incorrectly told me I could not make a claim for a leak that was going ...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 21,2017
Minithumbup
Gina
By: 'Raj Patel'
Dec 21,2017
0 people found
this helpful
Exceeds expectations for me everytime. Very impressive at finding appropriate Tenants and providing a full management service that makes my life, and the management of my property portfolio hassle free. Would recommend this agent and indeed this charming young lady....
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Comment on agent fees
The fees are in line with market expectations.
Was this helpful? Yes
Dec 21,2017
Minithumbup
Gina
By: 'Perkins Partnership'
Dec 21,2017
0 people found
this helpful
As a multiple landlord it is important we have a good personal agent and Gina has managed our account for many years in an excellent and extremely professional manner and particularly when we have had a difficult tenant or rental arrears. Gina represents all that ...
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Comment on agent fees
Fees are very competitive in comparison to other agents in the SE16 area
Was this helpful? Yes
Dec 21,2017
Minithumbup
Gina
By: 'Ergin halil'
Dec 21,2017
0 people found
this helpful
Gina has been letting my property out for the last two years very happy with the service log may it continue...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 20,2017
Minithumbup
Alex
Stephen
By: 'Balint'
Dec 20,2017
0 people found
this helpful
For me, it is really important to have a fast communication with an agency. Alex replied to my emails super fast, that made everything so much easier. I could call or email them anytime, there was no excuse for a chat, brilliant. They also make ...
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Comment on agent fees
good
Was this helpful? Yes
Dec 20,2017
Minithumbup
Michael
Michael
By: 'Jayne Newman'
Dec 20,2017
0 people found
this helpful
First class service , keep you qell informed throughout the whole process of selling ypur property. Highly recommend them a great team. Thank you....
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Comment on agent fees
Good bearing in mind london rates
Was this helpful? Yes
Areas covered
  • SE16
  • Surrey Quays, Rotherhithe
  • SE1
  • Bermondsey, Deptford
  • SE8
  • New Cross, Greenwich
  • SE14
  • SE10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £235,000
  • Max: £3,500,000

Letting
  • Min: £0
  • Max: £0

ARLA NALS UKALA DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
34 5 42 8 48 0 21 0 3 4
Staff picture Michael

Staff picture Paul

Staff picture Nicola

Staff picture Gina

Staff picture Stephen

Staff picture Erika

Staff picture Fabio

Staff picture Sharon

Staff picture Serkan

Upload your photo Robbie

Fees

OUR LETTINGS FEES

Agency Fee / Per Tenant £120 INC VAT
Guarantors Fee / (each guarantor) £75 INC VAT
Referencing Fee – Included in agency fee N/A
Check In Fee (dependant on property size) £96-126 INC VAT
Additional Occupant Fees £300.00 INC VAT
(this includes new contract, references and deposit protection)

Pets disclaimer fees/ additional pet deposit £250 INC VAT
( maximum charge)
Holding Deposit One Weeks Rent



THESE PRICES ARE CORRECT AS OF 5th January 2017


LETTINGS FEES

LET ONLY 10% PLUS V.A.T

RENT COLLECTION 12.5% PLUS V.A.T

FULL MANAGEMENT 15% PLUS V.A.T

N.B – fees are based on annual rent. These fees may be negotiable. Please discuss with our Lettings Staff.
Last updated at 9:16 AM 29/03/2017 by allAgents

Complaints Procedure

No procedure set.
Last updated at 9:16 AM 29/03/2017 by allAgents

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Branch - Surrey Quays, London, SE16