• Kirsten Pauli
    Kirsten Pauli
  • Michael Petherbridge
    Michael Petherbridge
  • Paul Gibbens
    Paul Gibbens
  • Matteo Donna
    Matteo Donna
  • Nicola Heard
    Nicola Heard
  • Gina  Begbie
    Gina Begbie
  • Andrew Jackson
    Andrew Jackson
  • Stephen Banks
    Stephen Banks
  • Erika Janosova
    Erika Janosova
  • James Dunford
    James Dunford
Since 1986, Oliver Jaques has been involved in the selling and letting of many 1000's of properties at all price levels. Currently we have two offices strategically placed in Surrey Quays, SE16 and Bow Quarter, E3. We are committed to further expansion throughout the City, Docklands, South East, South, East and North East London over the next few years and to bring our professional and enthusiastic approach to the selling, letting and managing of many more 1000's of properties.
Oliver Jaques

229-231 Lower Road Surrey Quays, London
Greater London
SE16 2LW

0207 231 5050

Nov 08,2016
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Nov 08,2016
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Oliver Jaques are outstanding. I discovered them years ago thanks to another satisifed client after I'd rented unhappily through larger, nationwide agents. There's such a difference! At OJ you're supported by a small team who are very skilled in pricing, marketing and management in the quarters where they work. They're a small and stable enough team to be friendly, flexible and work together and they've got a fine eye for details. I won't pick names as everyone - Kirsten, Stephen, Michael, Gina,...
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Comment on agent fees
Fair.
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Oct 28,2016
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Oct 28,2016
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I have both bought and sold through OJ over the last few years. Each time Michael and his team have brought a consistently high level of commitment and professionalism to the transaction. Highly recommend them....
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Comment on agent fees
Their fees are fair.
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Aug 30,2016
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Aug 30,2016
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I have just completed the sale of my flat in Rotherhithe. Michael and Paul have been extremely professional and helpful from the beginning to the end. They have been excellent at following up throughout and at guiding me on the prices and comments from potential buyers....
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Aug 25,2016
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Aug 25,2016
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Excellent service from Michael and Paul. We started with an online agent and they were rubbish. Once Paul (and his colleague Andrew) from OJ took over we had 8 potential buyers in the flat within three days and an offer exceeding the asking price shortly after. But even more importantly, Michael expertly shepherded us and all other chain links through the long-winded conveyancing process and kept the whole transaction on track, even when things got dicey at the end. I recommend them without hesi...
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Comment on agent fees
We got a discount because we bought from them many years ago.
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Aug 05,2016
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Aug 05,2016
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Fantastic service from this estate agents.I had support from day one off me accepting them to sell my flat for me.They were ready at any time of day to give me support and help in anything I needed to know about selling my flat.Flat was sold quicker than expected,and also sold at a price I was not expecting .Thank you micheal and Paul for your fantastic support and also the team,keep up the good work,wish you lot all the best for the future....
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Jul 08,2016
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Jul 08,2016
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Kirsten and Gina have always been very helpful and responsive to all kind of queries. I have been living in the property for about 4-5 years already and had very good experience overall. They both have been excellent help when i have given my notice to leave and sorting out the contract with the new tenant. Thanks for your help!...
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Jul 04,2016
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Jul 04,2016
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Very satisfied with the whole sales process, from initial instruction to completion. Dealt with Michael, Paul and Mateo and found all of them to be professional....
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Completely satisfied with the fees.
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Jun 21,2016
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Jun 21,2016
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Both Paul & Michael were really helpful throughout my purchase. As a first time purchaser they made it a pleasure for me!...
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Jun 17,2016
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Jun 17,2016
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Very good experience with OJ, involving letting my property for nearly 20 years and then in selling it. Good advice in helping me decide whether to sell or re-let and in getting the specifications right for a refurbishment. Always happy to dig in when the sales process was dragging....
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May 10,2016
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May 10,2016
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Kirsten has been amazing over the course of the many years that she has been handling the management of the flat, the process has been entirely professional and correspondence has always been promptly attended to. As an absentee landlord it is very reassuring to know that if anything requires attending to, then Kirsten is there to pick up the phone or to direct me to one of her colleagues. The tenant sourcing has been of extraordinarily high quality. I have nothing but praise for Kirsten and OJ....
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By: Georgina Begbie
May 12, 2016
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Thank you for taking the time to leave this review. We are delighted that you are happy with the service that you receive and look forward to dealing with you for many more years to come.....
Mar 17,2016
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Mar 17,2016
1 people found
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After 4 years living in Bow I would like to express my gratitude for the way I have been taken care of by Oliver Jaques. Their amazing team of people built a trust relationship from the beginning that made me feel in the best hands both professionally and personally. In my opinion they strike the perfect balance between an outstanding service and friendly staff. I would definitely recommend them....
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By: Georgina Begbie
May 12, 2016
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future....
Jan 27,2016
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Jan 27,2016
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OJ carefully led my purchase of a BTL property. They were efficient in proceeding with the offer and getting it accepted. When complications arose that lengthened the sale procedure, both Andrew and Michel made sure to keep me informed of the different alternatives and also helped with the negotiations. All along I felt I was in good hands and always knew what my alternatives and next steps were....
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By: Georgina Begbie
May 12, 2016
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future....
Jan 26,2016
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Jan 26,2016
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I was using the agency from recommendation and I was not disappointed. Professional an warm service of the manager Michael Petherbridge, great negotiating skill and kindness of Andrew Jackson and Matteo Donna made a difference during a very frustrating time in my life. I would like to thank them and will recommend their services to friends. Irena K Michelle Petherbridge...
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Comment on agent fees
Good
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Jan 15,2016
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Jan 15,2016
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Michael has been amazing during our sale. I would recommend Oliver Jaques without hesitation; they give you that "peace of mind" element you need....
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Dec 23,2015
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Dec 23,2015
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Paul and all the team were exceptionally friendly to deal with - highly responsive and nothing was too much trouble. My thanks to all who assisted....
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Dec 16,2015
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Dec 16,2015
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I have used Oliver Jaques for over 10 years now, buying selling & renting, in all this time Michael & his team have always given first class service and always gone the extra mile to ensure we achieve our goals every time. Thanks again OJ's !!...
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Comment on agent fees
Their fees have always been very reasonable.
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Dec 03,2015
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Dec 03,2015
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Stephen, Kirsten, Erika, Maxine and all the team at Oliver Jaques have been managing our property this year, and have given timely, friendly and professional service throughout. Very impressed with their service delivery. Would not hesitate to recommend them....
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Nov 30,2015
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Nov 30,2015
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Steve has been extremely helpful from the first time we met him. He has been friendly and informative explaining about the property we were viewing and the utilities we needed to contact, council tax brackets and so on. He has since then delivered excellent customer service and responded well to queries I have had and emails I have sent. I look forward to dealing with Steve during the duration of out tenancy agreement....
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Nov 27,2015
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Nov 27,2015
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The service has been great and the transaction of the sale has been smooth. Would use them again. All the best....
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Nov 27,2015
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Nov 27,2015
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Michael and Matteo were brilliant throughout the whole process. A buyer was found for my flat fairly swiftly after it was put on the market. Michael was very attentive and provided just the right amount of pressure to the buyer and his solicitor to keep the transaction moving. I will definetely be recommeding their services to my family and friends....
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Nov 18,2015
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Nov 18,2015
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We bought a property using Oliver Jaques Canary Wharf branch. Andrew was very helpful in showing us a number of properties that met our requirements and the team was always very proactive in dealing with issues and enquiries and trying to push the sale along...
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Nov 13,2015
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Nov 13,2015
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We let a flat through this agency and had a very easy experience throughout. We dealt with Matteo, who was helpful, friendly, knowledgable, and professional. I don't know much about technical things around the home, but he was able to explain everything around the flat so I felt confident moving forward. It was a pleasure dealing with him!...
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Nov 08,2015
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Nov 08,2015
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I strongly recommend Oliver Jaques for buying and selling property. It's been a long time since I've been anything like as impressed by a company. Their tireless energy and efforts all the way to completion cannot be beaten. A friendly helpful team, excellent database of existing customers and fast results were very impressive. They secured a higher price for my property than I'd expected and worked hard to achieve viewings early on and keep the sale moving forward. Excellent communication and c...
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By: gina
Nov 10, 2015
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Thank you for taking the time to leave this review. We were delighted to have helped with your scheme and thoroughly enjoyed the experience.....
Nov 07,2015
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Nov 07,2015
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We chose Oliver Jacques mainly because we thought the Agent profile was right for the potential market for our property and we were looking to downsize locally. They put together the sales information very quickly and got into the marketing within days of being appointed. Andrew and Michael were always supportive and helpful guiding us through from fixing a price to responding to bids and they seemed to understand us and get to know the needs of their purchaser clients. I was impressed with ...
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Comment on agent fees
When we agreed the appointed the fees seemed high, but having seen the level of effort and commitment that was needed to bring the sale through to completion, I would say the Agent earned the fee.
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Oct 03,2015
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Oct 03,2015
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I have used Oliver Jaques on a number of occasions to both buy and sell property. I have always found the team there to offer excellent customer service, viewings are confirmed, feedback always given and the general attitude towards their clients and customers is always good. Their knowledge of the market is excellent. I would certainly recommend them....
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Sep 29,2015
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Sep 29,2015
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I was very pleased with the service I received from Oliver Jaques at Surrey Quays. They were professional in their interaction with me. Phone calls, texts and emails were sent/given before viewing. I was given feedback from viewings and all offers were given to me. They took on my 'minimum offer' for my flat and didn't pressurise me to accept an offer, which I have experienced from other agents. Andrew, who did many of the viewings was enthusiastic and knowledgeable. Michael who looked after th...
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By: gina
Oct 01, 2015
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Thank you for taking the time to leave this review. We are delighted that you were happy with the service that you received and look forward to dealing with you again in the future.....
Sep 21,2015
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Sep 21,2015
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Oliver Jacques have managed my properties in Surrey Quays for nearly 20 years and am constantly impressed by their professionalism and the high quality of the team. The personnel at Oliver Jaques with whom I work are always well informed, courteous, helpful and extremely knowledgeable of their local market as well as being very customer focused - I always feel that they are working hard for me and acting in my best interest. As a landlord who lives over 100 miles away from my properties, I am co...
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Comment on agent fees
Very fair indeed.
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Sep 20,2015
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Sep 20,2015
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Andrew and Micheal were both excellent to deal with throughout the entire buying process and were a pleasure to deal with....
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Sep 20,2015
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Sep 20,2015
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I have recently exchanged contracts on a purchase and wished to provide positive feedback on the staff at Oliver Jaques - Michael Petherbridge and Paul Gibbens. Paul was able to arrange a viewing on the same day as when I called and from there on the service has been excellent with quick responses to phone calls and emails, plus regular updates along the way. In addition to this with O.J. you get first class local knowledge - particularly useful if new to the area. All in all a trouble free (and...
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Sep 18,2015
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Sep 18,2015
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Excellent service from Kirsten and James, a special thank you from me. Would recommend OJ's service to all my friends...
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Comment on agent fees
reasonable
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Sep 17,2015
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Sep 17,2015
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I am the tenant at a property managed by Oliver Jaques.Their agent Maxine has always done her up most to be as helpful as possible.She is an absolute pleasure to deal with and has been very efficient in anything I have needed help with maintaining my property. She is a credit to Oliver Jaques and an employee they must highly value....
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Sep 15,2015
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Sep 15,2015
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Dealt efficiently and in a timely manner in resolving property issues such as various small repairs, cleaning and dealing with items raised by new tenant to the satisfaction of all parties. My property is not managed, but needed some tlc between tenants and Kirsten was great at helping organise and communicating with everyone....
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Sep 15,2015
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Sep 15,2015
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Oliver Jaques did a great job of selling my property. Everything was done without me needing to return to the UK (from Australia). They were able to push things along and gets things going when needed...
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Sep 12,2015
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Sep 12,2015
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I am a landlord in a block that Oliver Jaques manage. The block was recently broken into and all the flats inside broken into. Gina was very efficient in dealing with all the landlords and tenants who were very distressed and helped arrange the replacement windows and doors very quickly. My tenants are much happier now. Thanks Gina....
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Sep 11,2015
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Sep 11,2015
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OJ has a great letting team: James always manages to find good tenants in a timely manner and leaves hardly any gap between the tenancies. Kirsten always reply to my questions quickly and accurately and solve problems efficiently. A special thank you to Kirsten, who managed to arrange a great cleaning service under extremely short notice and allocated a 2 hours time slot to the builder to fix an emergency issue at the same time to make the property perfect right before the tenants moved in. Th...
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Areas covered
  • SE16
  • Surrey Quays, Rotherhithe
  • SE1
  • Bermondsey, Deptford
  • SE8
  • New Cross, Greenwich
  • SE14
  • SE10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£235,000
  • Max: Β£3,500,000

Letting
  • Min: Β£0
  • Max: Β£0

ARLA NALS UKALA DPS My deposits scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
19 3 16 8 28 0 11 0 2 3
Kirsten Pauli Kirsten Pauli
Property Manager
21 reviews

About Kirsten No description set View full profile
Michael Petherbridge Michael Petherbridge
Branch Manager
35 reviews

About Michael No description set View full profile
Paul Gibbens Paul Gibbens
Senior Sales Negotiator
20 reviews

About Paul No description set View full profile
Matteo Donna Matteo Donna
Negotiator
6 reviews

About Matteo Having relocated from Italy in 2012, Matteo has gained a wealth of knowledge and experience in South London’s ever changing market place. Originally from a strong sales background in his hometown of View full profile
Nicola Heard Nicola Heard
Director
0 reviews

About Nicola No description set View full profile
Gina  Begbie Gina Begbie
Property Manager
8 reviews

About Gina No description set View full profile
Andrew Jackson Andrew Jackson
Senior Sales Negotiator
12 reviews

About Andrew No description set View full profile
Stephen Banks Stephen Banks
Lettings Manager
5 reviews

About Stephen No description set View full profile
Erika Janosova Erika Janosova
1 reviews

About Erika No description set View full profile
James Dunford James Dunford
Senior Negotiatior
3 reviews

About James No description set View full profile

Job vacancies

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Fees

Landlord Fees:

- Full Management Service: Β£100 plus VAT and 13% of the monthly rental (Inventory/ Schedule Of Condition and Regular Inspections Included)

- Letting and Rental Collection: Β£100 plus VAT and 10% of the monthly rental.

- Let Only: Β£100 plus VAT and 8%

- Tenant Application Fees:

- Tenant Application/ Referencing Fee: Β£90 (Per Applicant Over 18 Years Of Age)

- Guarantor Application Fee: Β£90

- Company Let Application Fee: Β£90
Last updated at 2:12 PM 22/01/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 2:12 PM 22/01/2016 by allAgents

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