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    Aidan Rushby
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Ocean Estate Agents

187-189 Whiteladies Road Bristol
North Somerset
BS8 2RY

0117 946 6007

Nov 10,2016
Minithumbdown
By:
Nov 10,2016
0 people found
this helpful
I don't even know which branch we are dealing with. After 18 months we've had about six different reps as people in the office seem to mysteriously disappear and suddenly any issues or complaints you've made get 'forgotten' about. They will fob you off until you give up and are extremely incompetent and rude. Absolutely avoid them like the plague. You be forever waiting for those repairs you required five years ago.. Damp issues? They'll say if you don't like it then just move....
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Comment on agent fees
Expensive for the truly awful service you get.
Was this helpful? Yes
Oct 13,2016
Minithumbup
By:
Oct 13,2016
0 people found
this helpful
All I can say is that they have an amazing team at Ocean Clifton branch. From start to finish the sale of our flat was handled with complete professionalism everyone was so helpful. A big thank you to Andrew Beazer in sales and to the Ocean legal team solicitor Becky Thorne and Rosie the move manager all at the Clifton branch the whole team were amazing!!. I will definitely use Ocean again and I highly recommend them to everyone !!...
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Comment on agent fees
The Agents fees were very reasonable.
Was this helpful? Yes
Jul 06,2016
Minithumbdown
By:
Jul 06,2016
1 people found
this helpful
Made an offer on a 2 bedroom flat at Bridge Quay development based and was shown the underground parking. A week later I moved in and they kept saying they didn't know the parking slot number. A day after I move in they told me that it was an outdoor spot. When I said fine I want my money back they said that parking was never confirmed. I am paying 1600 a month for unsecured parking this is not the property I made an offer on. If you change the terms of a lease after it is signed it i...
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What agent could do to change your mind?
Agent fees of 500 pounds. I do not know what they did to earn it since they are incompetent.
Comment on agent fees
Agent fees of 500 pounds. I do not know what they did to earn it since they are incompetent.
Was this helpful? Yes
Jun 24,2014
Minithumbdown
By:
Jun 24,2014
4 people found
this helpful
While for a few years I little dispute with ocean, in the past year I found them incredibly difficult to communicate with. It is clear they have little respect for their tenants and in 15 years of renting this was the first time I had had such problems. It bordered on harassment, including coming into the property without notice. The final insult was when they charged me for a broken bed slat that had been broken when I moved in. Overall they were just a pain in the neck and the cause of much st...
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What agent could do to change your mind?
When you give your money to someone for a service you expect to be treated fairly.
Was this helpful? Yes
May 12,2014
Minithumbdown
By:
May 12,2014
4 people found
this helpful
Had one viewing with Ocean for a flat, the service was nice but the flat wasn\'t great. That\'s not down to Ocean though. After a viewing with Adam we emailed back saying we weren\'t interested in that rental property but asked for a viewing with two more. We were handed over to another member of staff who canceled the viewing because they couldn\'t get access to the property. With 24h notice being part of almost all tenancy agreements, I\'d have thought we could have been told before we were...
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What agent could do to change your mind?
Improvements: - Turning up to viewings. - Canceling as soon as they think access to the property will be a problem (24 hour notice would be perfect or at least the evening before). - Returning phone calls.
Was this helpful? Yes
Sep 23,2013
Minithumbdown
By:
Sep 23,2013
7 people found
this helpful
We used Ocean in quite a few capacities. They let out a flat or ours and we tried to buy through them whilst also using their Ocean Property Lawyers service as well. We chose to do this as our sellers were using them and we thought this would give a smoother purchase if both parties were using the same company. In summary each service we used was as bad as the last. The letting team rarely called to keep us in the loop, frequently booked in viewings without giving the current tenant suffic...
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Jul 25,2013
Minithumbdown
By:
Jul 25,2013
3 people found
this helpful
The amount of property check is ridiculous. They came to check the property 5 times in a year, which is quite disturbing. They\'re okay all along, however they totally loose respect to the current tenants in the last 2 months of the tenancy. They call to arrange viewings EVERYDAY (usually have viewings twice per day). There\'s once they couldn\'t get in touch with me because I\'m on holiday. On the Monday after my weekend trip, I just found that the agent and prospective tenants appear at m...
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Jul 02,2013
Minithumbdown
By:
Jul 02,2013
5 people found
this helpful
Everything was going well, the staff was friendly and helpful, we liked the flat. The problems started when we paid the holding deposit. They phoned us and told, that the landlord had already let the flat and suggested to take another flat in the same building. We, unfortunately, agreed. The reference check form included a statement, that we must insure landlord\'s possessions. We declined and thus were not eligible to rent the flat. Of course, the holding deposit was not returned....
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Mar 22,2012
Minithumbdown
By:
Mar 22,2012
9 people found
this helpful
After making a formal complaint over the misrepresentation of a property. I received a very dismissive letter from the Directors. It is clear that Ocean are not interested in providing a service for their customers. However, Ocean Homes are very happy to take your money....
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What agent could do to change your mind?
Ocean Homes need a customer services department. Due to the short sightedness of the Directors, Ocean lost the following business: Sale of property, Conveyancing and Mortgage fees.
Was this helpful? Yes
Feb 22,2012
Minithumbup
By:
Feb 22,2012
1 people found
this helpful
I just want to say Aidan at the whiteladies Branch was a star he has helped me increase my yields from 5% to 7%. The service is alwats friendly and helpful...
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Jul 23,2010
Minithumbup
By:
Jul 23,2010
3 people found
this helpful
Excellent agency. Swift communication and good care of the flat and the tenants. Highly recommended. ...
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Jul 20,2010
Minithumbdown
By:
Jul 20,2010
12 people found
this helpful
We were tennants of a property being re-let by Ocean. They were rude and unprofessional, and turned up at the flat several times with prospective tennants for viewings without giving us any notice at all. On one occasion they just opened the door and walked in, without even ringing the bell (this was in the week, and I assume they thought we would be at work so they could get away with it). Despite having our landline and mobile numbers they never called us. This type of behaviour is a breach of...
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Areas covered
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  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Aidan Rushby - upload your photo Aidan Rushby
1 reviews

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Mark Hughes - upload your photo Mark Hughes
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Matt Redmond - upload your photo Matt Redmond
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Adam Rees - upload your photo Adam Rees
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Laura Clarke - upload your photo Laura Clarke
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Andrew Beazer - upload your photo Andrew Beazer
1 reviews

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Andrew Beazer - upload your photo Andrew Beazer
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