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    Conor
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    Michelle Derham
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    Matthew Barker
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    Kiran Saleem
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    Samantha Dixon
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    Angela Bowles
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    Susan Spiteri
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    Callum Leslie
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    Timothy Halls
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    Alison McCaffery
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    Kinga Kwater
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    Bradley Lyne
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    Francesca Sidoli
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    Lucinda Swaney
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    FEISAL OSMANIE
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    Ali Shah
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    Morgan Tunn
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Oakwood Estates

42 St Lukes Road Old Windsor Berkshire Old Windsor, Windsor
Berkshire
Sl4 2QQ

01753 314141

Mar 09,2016
Minithumbup
By:
Mar 09,2016
0 people found
this helpful
Hi, i have been a tenant with Oakwoods for the past 1 year, i would like to take this opportunity to highlight the amazing service received by Ali Shah. He has been very helpful and responsive whenever a maintenance fault has occurred and provided detailed information in terms of the moving out process and what steps are involved to get my deposit back. i have contacted Ali on several occasions for gain advise which has ensure smooth stay at my property. i would highly recommend Ali to any of my...
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Jan 18,2016
Minithumbup
By:
Jan 18,2016
0 people found
this helpful
I am really pleased with the service I received from Oakwood Estates. From the first viewing (with Feisal) to final documents sign and sorting all issues regarding my tenancy, they were extremely professional and helpful. Lucinda was absolutely fantastic in dealing with all administration. She responded to all my emails promptly, liaised with the Landlord and took care of all details. She really went the extra mile and made the whole process stress free. I can see why Oakwood Estates won Esta...
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Comment on agent fees
The fees are not lowest in town, but the service was worth every penny
Was this helpful? Yes
Oct 07,2015
Minithumbup
By:
Oct 07,2015
0 people found
this helpful
Lucinda has been amazing in helping me and my partner organise our move in to our first property! She has made things really clear and straight forward and is also very quick to respond to my emails! Thank you so much Lucinda!...
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Aug 21,2015
Minithumbup
By:
Aug 21,2015
0 people found
this helpful
I have been dealing with Ali Shah from Oakwoods regarding non payment of rent. This has now been dealt with. Mr Shah was very professional in dealing with this situation. I was feeling a bit stressed regarding the situation but felt better after receiving regular updates via telephone calls and emails by Mr Shah. I will definitely be recommending Oakwoods to my family and friends. Thank you to Bradley and Lucinda for your help in the past too....
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Jul 26,2015
Minithumbup
By:
Jul 26,2015
0 people found
this helpful
Both Conor and Lucinda have been extremely helpful throughout the process of viewing the property and all the paperwork in finalising our tenancy. They answered my many questions helpfully and happily and we have found the process of renting a property easier than expected and very straightforward. We would recommend Oakwood Estates to anyone who is currently looking for a place to rent....
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Jul 17,2015
Minithumbup
By:
Jul 17,2015
0 people found
this helpful
Both of the staff that helped us with our flat were great, they gave us regular updates and always returned our calls. They made it a very enjoyable experience. The best estate agents we have come across....
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Jun 18,2015
Minithumbup
By:
Jun 18,2015
0 people found
this helpful
Oakwood a approached me after I put my property up for rent with another agent. I was very impressed with my initial with Connor. I let Oakwood market the property. Conor was excellent in his feedback his attentive professional aproach. He has found me a tenant who seems ideal . I am now deing withucinda who is equally professional. So Oakward have been excellent agents to handle this stressful time. Well Done...
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Comment on agent fees
Happy with fees agreed
Was this helpful? Yes
Jun 17,2015
Minithumbup
By:
Jun 17,2015
0 people found
this helpful
Have rented two properties that have been marketed and managed by oakwoods and service has been really good. Conor was great with regards to communication and requests between landlord and tenant Lucinda handled move in process really well And finally... Callum is great post move in if any problems occur. All requests/queries are acted on very quickly and any problems dealt with as soon as they occur. Thanks...from a tenants point of view it makes the move process easier. Monique...
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May 09,2015
Minithumbup
By:
May 09,2015
1 people found
this helpful
I have been using Oakwoods for 5 years now and every year I am impressed by how satisfied I am with their service. They keep me updated on all things which concern me and have found me fantastic tenants who have been thoroughly vetted. They also made sure I was a competent landlord and that all necessary certificates and checks were up to date. Happy to recommend them not only for landlords but also to prospective tenants. Lucinda thank you for all your hard work and I am more than happy to ext...
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Comment on agent fees
I think renewals should be slightly cheaper ;-)
Was this helpful? Yes
May 09,2015
Minithumbup
By:
May 09,2015
0 people found
this helpful
I found that using oakwoods estates was a very easy process. Out of all the staff members they were very easy to communicate with and get a hold of. They made moving out such a stress free process and went above and beyond their call of duty! I would like to say thank you to all of them!...
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Mar 31,2015
Minithumbup
By:
Mar 31,2015
0 people found
this helpful
After amateur performances from other letting agents it was refreshing to have a completely professional ,efficient and courteous experience.Acquiring a home can be a stressful experience but all at Oakwood Estates dealing with my case have been totally efficient,rapid in response and activity and got me through all the stages needed without a problem.I thank them for their excellent service,will use them again in the future and would recommend them to anyone.Thank you 11 out of 10 :)...
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Comment on agent fees
Entirely appropriate for all the work involved which covers many areas offering security and transparency for landlords and tenants.
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Feb 19,2015
Minithumbup
By:
Feb 19,2015
0 people found
this helpful
I would like to Thank Lucinda Swaney and Callum for all the support they provided us in our recent move. These guys have been superb and totally professional in every way. Both answered our queries in a very good time and were polite and approachable at every stage and are a credit to Oakwood Estates which I will readily recommend to anyone requiring agency services....
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Feb 19,2015
Minithumbup
By:
Feb 19,2015
0 people found
this helpful
I would like to thank Lucinda and Bradley for their help and support in helping me to move into my new life here in Windsor. They have been professional and have replied in very short period to all my queries. I hardly recommend to work with them at Oakwood Estate....
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Feb 09,2015
Minithumbup
By:
Feb 09,2015
0 people found
this helpful
Excellent service from Oakwood Estates, Conor dealt with the property very professionally. This is the second property we have let through Oakwood Estates and will continue to use them....
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Jan 05,2015
Minithumbup
By:
Jan 05,2015
1 people found
this helpful
Overall we found dealing with Oakwood Estates to be a very positive experience. They were polite, friendly and most importantly kept us regularly updated on progress with our vendor. Oakwood understand the local housing market and this was clearly demonstrated through our interactions with them. Francesca and her team did their industry proud - and were particularly proactive in chasing up solicitors on both sides to help expedite the sale and completion as quickly possible....
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Oct 30,2014
Minithumbup
By:
Oct 30,2014
0 people found
this helpful
I had a good experience with Oakwood Estates. My queries are deal in timely manner. Staff is very helpful. Would recommend them....
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Oct 28,2014
Minithumbup
By:
Oct 28,2014
0 people found
this helpful
Oakwood Estates have been providing lettings and property management services to us for over 2 years. I have found them to be efficient, proactive and available 7 days a week. In all my dealings with the company, I feel that they have provided us with excellent service. In particular, Callum Leslie, Timothy Halls & Bradley Lyne have all demonstrated themselves to be very knowledgeable and are great agents to deal with. Please keep up the excellent work Oakwood....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Oct 26,2014
Minithumbup
By:
Oct 26,2014
0 people found
this helpful
I found the lettings department to be extremely helpful - I liaised with Callum to be extremely, who was always available, responsive, helpful and always proactive. Thanks for an excellent service....
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Oct 18,2014
Minithumbup
By:
Oct 18,2014
0 people found
this helpful
We are so pleased in being given the opportunity to give a review. We have been using Oakwood Estates for a couple of years. Our daughter recently sold her property through Oakwoods and she has referred to them as "brilliant". Prior to that we used other agents so it is easy for us to compare. Callum is one of those people who gets a job done and we can safely say from our point of view he is a valuable asset not only to the company but us, too. He never lets you down. Other ...
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Sep 30,2014
Minithumbup
By:
Sep 30,2014
0 people found
this helpful
Our experience with Oakwood Estates has been timely, complete and consistent in all cases. Our home had several plumbing concerns from the beginning and Callum and Kiran were very responsive to our needs working with British Gas to secure corrections. All emails and phone calls were promptly considered and responses were accurate and appropriate. We would let from Oakwood again and will recommend them to our friends and family....
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Sep 23,2014
Minithumbup
By:
Sep 23,2014
0 people found
this helpful
I have been dealing with Oakwood, as a letting agent for the last 6 years and I have had only the most positive experience. They have been efficient, helpful and courteous at all times. They have taken out all the stress of owning a buy-to-let. Many thanks to all the staff at Oakwood....
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Sep 23,2014
Minithumbup
By:
Sep 23,2014
0 people found
this helpful
A truely excellent experience. My Criteria : Needed a quick sale but without compromising the price; wanted minimum interaction, no buy to let and most of all a buyer who would fit well with my neighbours. Oakwoods delivered on all of the above: house sold within 24hrs, achieved higher than the asking price -the buyers are super and completed within 8 weeks. Massive tick in the box - thanks....
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Comment on agent fees
They earn\'t it!
Was this helpful? Yes
Sep 16,2014
Minithumbup
By:
Sep 16,2014
0 people found
this helpful
I experienced a professional service from Oakwood, especially Tim, who was very efficient in processing my application and Kiran, who clarified all my questions and made the departure smooth when I left the property. I would use Oakwood again without any hesitation....
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Sep 16,2014
Minithumbup
By:
Sep 16,2014
0 people found
this helpful
I experienced a very professional service from Tim, who showed me round the property and processed the agreement. The process was efficient and I was kept informed of progress at every stage. My interaction with Kiran was also very professional. He clarified all my questions and ensured that my departure from the property was smooth. I would use Oakwood again in the future without any hesitation....
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Aug 29,2014
Minithumbup
By:
Aug 29,2014
0 people found
this helpful
An outstanding quality of professional service. Great team of friendly & dedicated people, especially Conor Riordan (Datchet branch) with whom I dealt with most of the time....
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Jul 18,2014
Minithumbup
By:
Jul 18,2014
1 people found
this helpful
CALLUM LESLIE I have am very happy to give a reveiw on Callum Leslie who is an Agent for Oakwood estates. He represents the tenants in a way that you want to be represented and respected. When you need the agent to step in and be supportive of whatever you are dealing with in the house or anything associated with the house Callum steps in and applies the needed steps to take care of the situations. He looks out for the landlord as well, making sure that the house is inspected properly! Any dis...
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Jun 21,2014
Minithumbup
By:
Jun 21,2014
0 people found
this helpful
A year ago we considered Oakwoods but opted for another agent as they were selling the house we wanted to buy. Needless to say it didn't happen and a year later we used Oakwoods to sell our property as they had kept in touch with us. From the first dealings with Josh Godfrey we were most impressed with the energy and drive of the agency. Ed Godfrey took superb photos of our house and with Francesca wrote up a great set of details. The communication - text and email based - was excellent for keep...
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Jun 09,2014
Minithumbdown
By:
Jun 09,2014
1 people found
this helpful
Me and my family planned to rent this 3 bedroom house in West Drayton. The house, we've been told by another agency, that has been let. Oakwood Estates was saying it's still available and jumped to ask me to pay £500 over the phone to secure the property and get it off the market. I was happy to do that at the moment because the property was good and we've already seen it. The same day we went to their office and we've signed the documents required. One of this was a receipt for the &poun...
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What agent could do to change your mind?
They should have at least refund the ‚£500 because they\'ve left me without a home for almost 2 months. This made me loose so much more money and endure a lot of stress.
Was this helpful? Yes
By: Timothy Halls
Jun 23, 2014
View all comments (1)
Dear Nick Oakwood Estates secure a Reservation Deposit as financial commitment to the property, Oakwood Estates and the Landlord. Before sending these forms off for referencing, a processor will check these forms, because we wouldn't process and pursue an applicant with a county court judgement (CCJ), IVA or any bad credit as they will not pass referencing. We would at that point return the deposit to the applicant as they are not viable for the landlord due to level of financial risk. On....
Jun 06,2014
Minithumbup
By:
Jun 06,2014
0 people found
this helpful
I recommend Oakwood Estates: every time I need whatever, they are really quick to fix what is due. Thank you....
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Apr 28,2014
Minithumbup
By:
Apr 28,2014
0 people found
this helpful
I am an overseas tenant and have found Oakwood Estate very quick and supportive in their services. I was mainly in touch with Callum, Timothy and worth mentioning name of Kiran, I personally feel that these guys are very approachable and resolve our queries well on time. Thanks to Oakwood Estate, my experience with them is quite good....
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Areas covered
  • SL0
  • UB7 -UB8
  • SL1
  • UB9 - UB10
  • SL2
  • TW19 - TW20
  • SL3
  • SL4
  • SL5
  • SL6
  • SL7
  • SL8
  • SL9
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £343,000
  • Max: £385,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 0 20 0 5 0 1 0 2 1
Conor  - upload your photo Conor
6 reviews

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Michelle Derham - upload your photo Michelle Derham
1 reviews

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Matthew Barker - no image available Matthew Barker
-
10 reviews

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Kiran Saleem - no image available Kiran Saleem
-
7 reviews

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Samantha Dixon - upload your photo Samantha Dixon
1 reviews

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Angela Bowles - no image available Angela Bowles
-
0 reviews

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Susan Spiteri - no image available Susan Spiteri
-
0 reviews

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Callum Leslie - no image available Callum Leslie
-
13 reviews

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Timothy Halls - no image available Timothy Halls
-Lettings Manager
5 reviews

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Alison McCaffery - no image available Alison McCaffery
-
3 reviews

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Kinga Kwater - no image available Kinga Kwater
-
0 reviews

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Bradley Lyne - no image available Bradley Lyne
Lettings Negotiator
1 reviews

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Francesca Sidoli - no image available Francesca Sidoli
Sales Negotiator
1 reviews

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Lucinda Swaney - upload your photo Lucinda Swaney
12 reviews

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FEISAL OSMANIE - upload your photo FEISAL OSMANIE
0 reviews

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Ali Shah - upload your photo Ali Shah
1 reviews

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Morgan Tunn - upload your photo Morgan Tunn
1 reviews

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Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

Complaints Procedure


Providing an excellent customer service is important to Oakwood Estates and in the vast majority of cases this is exactly what you will receive. However, just occasionally, something goes wrong and a customer, unfortunately, has cause to complain. If this happens, we will always acknowledge receipt of your complaint within 5 working days and do everything we can to speedily resolve the problem.


This can usually be best achieved by contacting the person you originally dealt with. That person will expect to hear from you if you are unhappy and will aim to resolve your complaint on the same day. While we would like to hear from you by telephone, should you decide to write to us, we will call you with the same objective in mind.


If an immediate solution cannot be achieved because further investigation is necessary, we will let you know straight away.


Should our investigation take longer than anticipated, which will only happen if the circumstances are particularly complex, we will explain why and we will make sure you are provided with regular updates. We will not normally allow any complaint to be unresolved for more than 4 weeks, as we will always agree a course of action with you within this time.


Alternatively, you can contact our Head office:


Fax: 01753 889051

Email: enquiries@oakwood-estates.co.uk

Post: Customer Services, Oakwood Estates, 6 Latchmoor Way, Gerrards Cross, Bucks, SL9 8LP

In the unlikely event that you are still unhappy with how your complaint is being handled or resolved, we have in place an escalation procedure which means that you can request the involvement of an appropriate director. Head Office will facilitate this for you. You can contact them using the details above.


If, at the end of this process, you still remain dissatisfied with the outcome, you have the right to take your complaint to the relevant Ombudsman Service. They will consider your complaint totally impartially and we are bound by their decision. We do hope, however, that your complaint will have been resolved much earlier and you will not find it necessary to take this action.


Last updated at 1:00 AM 01/01/1970 by Josh Godfrey

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